Shorter time for credit and refunds
Regina BCustomer Reviews for U-Haul Moving & Storage at Collins & Green
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Thank you Scott and UHaul
DeShayla H | Expérience généraleScott was very helpful.
TAJUANA M | Premières impressionsThank you ..,....
TERRIE GThank you all so much
BRONZE H | Expérience généraleI paid with cash a $103 and the Lady that was there didn't know how to open the register to give me my remaining balance .. So I didnt receive my change from the rental... But other than that the service was Good ...
Demetrius WPersonally this was my worst experience with U-Haul first i got my U-Haul with the entire understanding that i would be able to get a storage unit. I picked up on the 30th of march and was told that i could not get a storage unit within my budget because i would have to be traveling outside of the Texas in order to get the unit. Which was completely unbelievably for the simple fact of why would i need it if i was moving out of state. Also the i picked up my U-Haul from a small store called all storage and the they only had two trucks which was unusual and strange. The man behind the desk told me i could keep the U-Haul which i was moving in to my place within the week mark. && just keeping paying on it. Then Scott calls harassing me telling me if i didn't bring the U-Haul back it would be reported stolen which im a working single mother sole provider for my house hole i was in fear everyday he would call me for a week and state someone else needed the truck. From my understanding from the worker at the all storage i would be fine as long as my debit card was linked. I feel it was a complete waste of time and my money booking with all storage and the fee are not worth the time they did give me a truck yes but the emotional stress from being told i stole a truck and completely harassing me because they over booked the only two trucks they have is not my problem or worth my money.
Vivian WI can't think of anything.
Jessica GI have rats and or mice in storage, they need more mitigation for this. Other than that I would like later access and lighting in unit would be appropriate. The customer service is great and the property itself is pretty clean. My unit is overpriced in my opinion for no lights and little rodent control.
Lynna S | Premières impressionsScott has great customer service and very knowledgeable of his job got me in and out within 5 minutes thank you very much you made my moving day go smooth
Demar TPrompt, courteous and heipful
Calvin PVery kind and very clean
Tammy bCargo van smelled like urine.
Michael RThis is the second time I have used them. I returned since I had such a good experience last. Well run operation.
rod j | Premières impressionsI asked the attendant for help with the mobile checkin. She said there was nothing she could do. Then, as I was pulling out, she asked me if I was leaving my car there. I said yes. She said due to limited parking, I needed to park down the street and walk back. There was no sineage that indicated this and nothing in the reservation process told me this. I had to get out of the uhaul, back in my car, drive down the road, and walk back to the uhaul. Really dampened the experience
Lindsay RN/A I absolutely, love the friendly and professional atmosphere and customer service! 🤗
Felicia JThe lady was very nice and friendly!
Michele JRodents ate through multiple boxes(plastic containers)/box springs and mattress for my King Size Bed/they use some knock off rodent repellent that only makes them more efficient wouldn’t recommend to anyone Scott facility manager is gross and nasty and very very rude😁
Estelle P | Expérience généraleS.O.
Byron OForgot to give me my rope. Had to go back. Other that that, it was great. The truck's electronics was set to display everything in spanish. I had to change it to english.
Steven EYou are doing great! I will contact my family and friends when you are need for U-Haul. Thank you.
Denise BVery seamless process from start to finish.
Jordan GScott was helpful and kind. He showed compassion and even assisted with my storage lock up. Salute to you sir.
DeShayla H | Premières impressionsMy first time using a storage and it was a pleasure doing business with you. Every one was so kind and helpful. Thank you all so much.
DARLENE M | Expérience généraleThe mileage charges are ridiculous. Especially when I pick up a truck and the empty light comes on before I leave the parking lot
Eric Rwish it was 24/7 access , but other than that everything was excellent. Hope i get a prorated credit back for moving out early.
clarence n | Expérience généraleThey worked with me very well. Communication was on point.
angel r | Expérience généraleNothing everything was fine
Broderick BI love how convenient and smooth the in app rental check out was. I greatly appreciate how neatly my rental truck was parked when I arrived for my reservation. Both gentleman in the office were very helpful. When I entered I appreciated how the gentleman already knew my information and informed me about the parking of my personal vehicle. When I arrived back into the office after my reservation was complete the gentle working at the time kindly took my keys. I will continue to give Uhaul my business because they make moving less stressful and more of an enjoyable experience.
MIRAKAL WUnit was infested with rats got to my new apartament and brought rats
Miria D | Expérience généraleRats destroyed all my belongings and I purchased a inside unit to avoid any damage!
BRIANA B | Expérience généraleI'm speechless
ebony lExcellent service à la clientèle
Candace M | Expérience généraleI was very disappointed that the size guide on the units were inaccurate. I rented a space that said it would suffice for a 2-3 bedroom apartment. I came from a 2 bedroom apartment and some belongings couldn't even fit. And what did was packed tight to the door. That for $200 a month?!? DISAPPOINTED
Sonja H | Premières impressionsThe fuel level was taken incorrectly, I asked them to retake it and they said they would when they went back inside…this kind of oversight cost me an extra $15-$20 which really makes me upset.
Thomas HI love this property and the staff! Property was clean. They are VERY understanding, patient and respectful! HIGHLY RECOMMEND
Kvondra G | Expérience généraleFriendly Helpful and had all the packaging items we needed
Hope H | Expérience généraleThe manager was late opening and the truck battery died. I had to wait for roadside assistance to come and jump start the truck.
Sharon JThe front desk people were very nice and helpful made it easy to rent the U-Haul and the storage let me change my turn I time with no hassle or up charge
Christina MVery easy to work with!
Benjamin A | Expérience généraleScott the mgr. I believe that's his name. He was the best! He resolve the confusion that was misleading for us from other people. After traveling five states moving we were exalted! He made our Day!
DARLENE M | Premières impressionsNo improvement required, I had great costumer service… thanks to Amanda!!
Devin WYou guys should really do something about the rats and mice
Eric C | Expérience généraleMs Rachel at this location was absolutely incredible. She made the transaction SO easy and simple to understand. She is a precious woman
Anne MPaid online & in store. Ripped off for 30.95. Also my DEPOSIT wasn't given back until i called & asked!
Qyanna BStore doesn’t have all the accessories for moving.
Abder KScott was very helpful! He was professional and considerate of my time.
Amberlie SRachel the manager was not professional and kept going back on her word
Cameron H | Expérience généraleThe lady at the front desk wasn't very friendly. She needs to work on better customer service
mariah r | Online Move InEverything went well I just think that the size that was offered to me after I stated what I was storing is too small but we made it work
Shanel W | Online Move InNothing to improve, the agent was a delightful, happy person, very helpful and so nice.
Maria VScott does a great job and is very accommodating. I will go back there for all my needs.
SCOTT NStaff was incredibly nice
Harley N | Expérience généraleEverything was beautiful thanks u
Yozan BI want my refund. why is returning so difficult? I was on the phone for 1 hour and no one could help. Horrible company.
Alvina KThe only customer service attendant left "out on property" on the door and there was no one there when I went to return the truck. The door was locked. I could have dropped the key in the door but there were other people waiting also. After almost an hour, the worker came back carrying food from Jersey Mike's. Needless to say all of us waiting were rather frustrated.
Jon PWill definitely use again if where I move has a storage facility! :)
James C | Expérience généraleManager was amazing!
Ronald B | Expérience généraleThe customer service was phenomenal. I had a lot of work to do in a short amount of time but working with people that were so thorough and kind made the entire process so much easier for me. Highly recommend this location.
Santos MAll good. Thank you
Susan BEveryone was polite and courteous and yes I would tell my friends about to experience.
Darrell C | Expérience généraleStaff pleasant Facility very well maintained
Vancy B | Expérience généraleThe calls when I was late were relentless and annoying.
Larry P | Expérience généraleUhual has been of great help to me and not much effort these last few days thanks u haul for helping things be easier.
Shuntanelle FHorrible rental. As someone that rents from U-Haul quite often for my business this is the first time that this has happened. Had to jumpstart the truck every time I turned it off
Justin JI wish all storage companies had the same care and compassion for those of us who serve our country and to those whom have been affected by a natural disaster internationally. I traveled the majority of the time that my belongings were at your property, and I never had concerns about the welfare of the conditions at your site. However, I was a little upset on moving day to see so many roaches. Babies at that. Therefore, I was unable to sort through my stuff in the comfort of my home. I know these things can happen, but I still wouldn't give you a bad review. Your staff has always been pleasant and helpful. Thank you for the four years of security. I'm grateful.
Melissa C | Expérience généraleSupportive staff and ensured I received what I needed.
MARY B | Expérience généraleRachel was the best! Such a polite and sweet lady. She gave me a courtesy call since I was running late. It was a very quick and easy process. Returning the truck took all of 7 minutes as well.
DANYELLE CGet better competent staff. Your general manager and employees are also very rude and handle people poorly.
Christian WFriendly receptionist at the front desk. She answered all my questions and was very jovial! One of my friend recommended this location and i will surely recommend to others.
Aminat SI initially made my reservation online supplied my debit card once I arrive to pick up the pick up truck she advised me that I would have to use a credit card, which would not have been a problem except for a Uber to that location and then had to Uber back to my house to get a credit card. She was completely unprofessional and rude then Uber back to the location to pay for said truck she begin to have an attitude and start my transaction during several stages totally unprofessional and never said anywhere on the website that I had to use a credit card zero out of 10 won't be back her name was Rachael
Sharon SMs Rachel was a pleasure to work with. I was very pleased
Andrea PEverything on the outside was great. But unit one has a leak when it rains..all of my clothing got damaged wet and destroyed with mildew
Shawna S | Expérience généraleGreat friendly people.
Jackson SVery pleasant and professional personal. Thanks for all your help.
Stephen PThe young man was very personable.
Dorothy PI will not ever use uhaul for again anything. I have rented probably 7 trucks from Uhaul and only one time did it go like it should. U haul did not have the 26 foot truck I reserved several weeks ago even after confirming two times. Uhaul changed my pickup location 4 times with this last rental even after I confirmed two times with another location. The truck I got at this location had not had the windshield cleaned in several trips and I left it that way. The A/C did not work. Sorry job Uhaul. I am done with you. Many of your people are rude.
james cNothing I can think of at this time.
Juan TRachel, the owner/manager, is an absolute delight. She took extremely good care of us every step of the way. She has earned our trust, and with it - repeat business. We cannot recommend this U-Haul location enough as the standard of quality we expect.
Jim DThe lock box wouldn't open when I was doing a mobile pickup. Was sent to to a different store and had to have a smaller truck. Then found out I had to have it back at 3 when originally it was supposed to be til 9. I would have missed the movers I hired through uhal but they were an hour and 40 min late. I had to pay extra to have the truck longer and drive it farther. It was a very frustrating experience.
Lauren MCustomer service was quick and professional.
mathew pRachel is the best!
Caleb RRachel is phenomenal. This move was tough for me and she assisted me fast and with ease. Provided my with information about my contract I didn't know about… her interaction and word of encourage meant means more than her customer service skills. Her facility was very clean.. Scott and the other young man was very respectful. I'd recommend this location over any other.
Sharithea E | Premières impressionsThank you for your help
Mischelle R | Expérience généraleS.O.
JUSTIN N | Premières impressionsStaff was very helpful A positive experience
Todd L | Expérience généraleS.O.
Phyllis M | Premières impressionsRachel the General Manager was extremely helpful and provided caring and personalize service getting me a ground floor unit due to back issues. She was very pleasant and as helpful one could ask for. This location and facility is a great choice with great access to both Fort Worth Dallas region.
Mark H | Expérience généraleTim went above and beyond to make sure I was taken care of.
Austyn S | Premières impressionsThe general manager Rachel Powell is very rude and wasn't helpful at all!!! I actually had to call another Uhaul for procedures to moving out. She told me I didn't need a close out paper and they don't do the walk around during move out. I work in customer service and I would never treat a customer this way!
latonya w | Expérience généraleVery nice people to work with. We highly recommend them.
Steven G | Expérience généraleSome how rodents got into the storage. There needs to be a way this can be prevented
JEREMIAH M | Expérience généraleRachel was very friendly & helpful over & beyond.
janyse l | Expérience généraleYour storage is a great safe place to store supplies
Kelvin T | Expérience généraleRachel Powell is fantastic! She is always responsive, professional, friendly, and truly cares about the needs of the unit renters. She is a credit to, and a great asset of, UHaul!
Daniel F | Expérience généraleRachel and Charles are great
Keelen B | Expérience généraleRachel Powell has really improved this U-Haul storage facility. I spent about 8 years here and it's in the best shape it has ever been in since she took over. Great customer service from Rachel and the staff, great storage facility. Fortement recommandé!
BRYAN H | Expérience généraleSi en algún momento tuviera q volver a alquilar los voy a volver a elegir
Osvaldo L | Expérience généraleVery good customer service to everyone that work with me including he manager I will recommend anyone to go here thanks for the Excellent work great job teamwork make the dream work
Valentina M | Expérience généraleBest in Texas!
Stephen G | Expérience généraleHeld unit for over a decade. Friendly staff was always accommodating.
JUSTIN H | Expérience généraleGreat location, great staff. I have to say that I'm impressed with their service. I forgot To inform the office that I had moved out and left the unit with no lock; as they walked throughout the property they noticed the unit had no lock and immediately called me to confirm. Out of all the units they have to attend to, how did they notice I had removed my belongings? That's great customer service and for that I recommend them (attention to details).
Paola V | Expérience généraleThe problems: 1st I had was when we were moving out the switch my request for a van to a 10 truck. So, when I got I was very upset. I had to rush to another location in the next city such a waste of my time and money. 2nd I went to the office during the hours and request to have access to my unit after hours. Which I was told by the man at the desk I would; because Texas heat during the day is unbearable. I explained to him that we would be move late at night into the early morning. We took one load and came back and were locked out. Wasting our time, one night of moving lost then we had to pay for another 24 hours
Sarah W | Expérience généraleI really appreciate Rachel her helping me out she was very friendly and patient I do recommend you
Valentina M | Premières impressionsWe opened our unit in 2008. Staff and facility have always been top notch. Unit was secure, well maintained and climate controlled. We stored family antiques and they look as good as they did 14 years ago. Sorry to go, but it was time! Thanks for everything!
PATRICIA S | Expérience généraleThe storage unit I reserved was not available which force me to change location!
bill m | Expérience généraleI reserved a climate control unit a month in advance. When I arrived to move in I was told there were no unit's available! I was not notified in advance of this?? If I would had some type of notice of no units available, I would had looked elsewhere! This is not good business practices and the on site person in charge didn't seem to care and said it happens all the time! I Will not be using UHaul for storage in the future!
bill m | Premières impressionsWas a very professional and nice management people. I been very happy and I will recommender to any body to use them services
Pamela B | Expérience généraleVery clean and very good service. I will highly recommend this Uhall . Thank you so very much.
carol c | Expérience généraleMy brother had a stroke in May and we had to move him out of his apartment. I live in Arkansas and trying to coordinate a moving company and storage facility from here was frustrating but the lady that I spoke with at this facility was very helpful and efficient when I was having trouble with the rental paperwork while the movers were on your site waiting to move in. She got the rest of the formalities done quickly and they were able to get in and move my brother's things in. We moved everything out Sunday (July 17th) because we can't afford to keep it stored. We brought his things back to Arkansas. We were a let to get everything but one item, his tv stand, into the Uhaul and our trucks. We apologize for having to leave it there, but we had no where to put it. We highly recommend this facility. I never met one employee face to face but we appreciate all of your help. I know I spoke to a man name Scott at one time and he was helpful. Merci.
Trish C | Expérience généraleIt was okay until a lady there told my daughter that I was nasty to her. That was not the case I called and spoke with a man on Saturday and was told if I got all my stuff out on Sunday he could prorate since I was only 3 days past due. The lady tried to get my daughter to pay full month so I called and was told they don't prorate and just expressed what the previous person told me.
GENERA M | Expérience généraleHad difficulty reaching facility directly.
Noah J | Expérience généraleVery good experience. No issues. Rachel was excellent!
Tony S | Expérience généraleI love the people that are running the place very intuitive and very helpful. They keep security at an all-time high.I really appreciate that it makes me feel comfortable being there and having my items stored there
Kim W | Expérience généraleNice and neat place and friendly and kind workers and Manager.
Afram M | Premières impressionsScott was so accommodating and helpful. Easy check in.
AMY C | Premières impressionsThe manager, Rachel, was a godsend. She was extremely helpful and went above expectations to help my family and to ensure we were satisfied with our move. I highly recommend this facility and appreciate Rachel for all that she did to assist and make our move smooth and convenient. I am beyond satisfied.
Latrista M | Premières impressionsRachael was really sweet and helpful
Shirronda W | Premières impressionsRachel is amazing and her staff's customer service was excellent. You can tell each member was well trained and supportive of each other and patrons. Very helpful and I would use their service again in the future if I need to. I am very appreciative of the help and service I received with Rachel and Uhaul on Green Oaks in Arlington.
Joshua L | Expérience généraleService was above excellent....
danny s | Premières impressionsVery helpful team of individuals who care !
Laroy C | Premières impressionsCustomer service is rare but this location didn't lack! Very kind, informative and understanding
Kimberly L | Premières impressionsI really appreciate you guy's trough out the years and months that I've been doing business with you and I strongly would recommend your facility to any of my friends thank you guys
Ronald J | Expérience généraleHad issues from the beginning. Reserved everything online and then they didn't have anything ready when we got there. The guy told us he was only going to put a hold on the card for exactly what the uhaul was supposed to be which was $42 and change, the hold was for $100 and I've used uhaul a bunch of times so I know that isn't right. Then we got a storage unit and that was a mess as well. Just over all not a good experience. The employees were super friendly but it almost seemed like they didn't know what they were doing until we dealt with the corporate lady.
Gabriella P | Premières impressionsThe staff are very courteous. We had a great experience! Merci.
Jordan B | Expérience généraleRachel and her team always give me AAA+++ customer service and their facilities are top notch clean. I am a very happy lifetime customer.
Robert S | Premières impressionsNo complaints.
PHILLIP M | Expérience généraleStaff are friendly and very polite it is a joy to have such service.
Ryan B | Premières impressionsI had several issues with this storage. The cut the lock off my unit without my permission. They did not notify me they had made an error until I went to my unit and inquired why my key didn't work. After that is when they informed me. In addition for several months they continued to call me asking If I had moved out because they had my information recorded incorrectly in the system. I do not trust this facility and would not recommend it to my friends.
Laura G | Expérience généraleEverything was well done. Helpful staff, always available. Not one complaint.
HAROLD R | Expérience généraleThe two ladies who work there are the best you have. They go beyond and above there duties. Very friendly and understanding and caring. Don't ever let them go there the reason I had a unit there. I appreciate there hard work.
BETTY S | Expérience généraleRachel was extremely helpful throughout this process. I've never rented a storage unit before and she was able to answer all my questions. I left knowing I choose the right place to keep my items safe and secure.
Claire R | Premières impressionsThey made out move as stress free as possible. Kind, great customer service, clean, secure facility.
Andrew D | Expérience généraleVery good
RUNGER L | Expérience généraleRachel and the staff were very friendly, professional, and accommodating.
Errol W | Expérience généraleRachel Powell was excellent and her assistance In helping me to set up my storage unit at the Arlington facility was invaluable. Please make sure that you commend her for her customer service.
Robert D | Premières impressionsIt was convenient, easy to locate and get moved in to and the customer service was second to none. Would highly recommend.
Andrew D | Premières impressionsI'm not sure of the ladies names that were there on 10/8 but they were both phenomenal. They really went above and beyond.
Harley N | Premières impressionsHad an issue upon checkin that our reserved 10x20 climate controlled unit was not available but we’re accommodated in two 10x10 units for now one of which is climate controlled.
Jim C | Premières impressionsThe staff are very considerate and the facilities are well maintained.
SHAKUR S | Premières impressionsRachel is so friendly and helpful!!! She went above and beyond to help us out!!
Penny L | Expérience généraleStaff is very funny and a pleasure to work with!!!
Errol W | Premières impressionsNew management terrific!! I highly recommend!
John G | Expérience généraleReally great and helpful staff !
Keaton H | Expérience généraleNice place clean and the employees very good
Salvador P | Expérience généraleKaren was an angela Rachel very friendly and understandable I give Karen five stars with her pleasant personality and her quick thinking ways on how to approach costumer needs my over all experience was a 10 when it comes to taking care of the customer solution and recommendations at this U-Haul facility
yolanda m | Premières impressionsThe staff was very helpful we needed to upgrade our storage size and they made it happen no questions asked.
Jamie D | Premières impressionsThe customer service that the GM, Rachel gave us was over and beyond what she had to do. Several issues my husband and I were struggling over she was right there to show us how we could make it work. I definitely will pass the word along to family and friends!
karen m | Expérience généraleWill definitely use this place again
Eric P | Premières impressionsI reserved a 10x20 online at another location and they told me they did not have any available. He set me up with another facility and stated they had one. I get there they do not have one so now I am stuck paying for 2 10x10 units. I will never rent from Uhaul again once I close out the storage.
Trenna W | Premières impressionsFacility is clean and has wide roads for big trucks. The owner, Karen, is great to work with; however, there is a weekend insite Manager that treated me very poorly to the point of yelling at me but maybe she was having a bad day. I don't know but it's not a way to treat people.
Jacob M | Expérience généraleNice place
Salvador P | Premières impressionsEveryone was friendly and courteous and extremely helpful when needed.
TONI W | Expérience généraleStaff is very friendly and explained everything. Very helpful. Truck and storage was very clean and maintained.
WANDA W | Premières impressionsThe manager is the nicest person I have ever rented from. She was very efficient and helped me get my sick neighbors stuff in a suitable unit and really cares about her customers. She is a asset to U Haul! I give her 20 Stars !
Tammy B | Premières impressionsRachel did a great job and was very professional.
Jon L | Expérience généraleStaff was friendly and helpful
SHARON M | Premières impressionsThanks for everything
Anthony F | Expérience généraleGloria was awesome! Great asset to the company!
LAURA W | Expérience généraleLost my original reservation. Finally got it solved.
joan s | Premières impressionsHad an issue getting to my unit because other Tennant where blocking the driveway after hours and they didn’t move
Lina S | Premières impressionsThe staff is very friendly and helpful.
Ricky B | Premières impressionsShe was very nice & helpful
Electra R | Premières impressionsRachel was very nice she had the answer to every one of my questions was helpful when I went from a 5+10 to a 10/20 unit she made the transition very easy an painless every time I have to 0
Rafael V | Premières impressionsReally nice
Terry H | Premières impressionsRachel and the other lady were very nice.
Lori H | Premières impressionsMiss Rachel was very knowledgeable and friendly and gave me the best customer service ever I give her a + 100
Vanessa C | Premières impressionsAucun
PAUL L | Premières impressionsIt's only average because I feel that some type of parcel refund showed be given when you don't pay for the whole month. Merci
Octavia F | Expérience généraleHello, my name is Andre Allen 248-795-4243 and myself and Keith Boyd are very upset about our experience. I was rented a box that already had a personal lock on it after having movers and everything show up to the storage that was also rented to me. I have had to take off work only to go to the office and be stormed out on and profanity used by Rachel the office manager. I am highly offended and seeking next steps!
Keith B | Premières impressionsKaren was very professional and a very pleasant personality
Sylvia K | Premières impressionsRachel was so amazing, helpful and sweet!!
VAnessa T | Expérience généraleEveryone was VERY nice & helpful. They all went out of their way to help me feel comfortable & welcomed. I appreciated them so much
janyse l | Expérience généraleMoving from the country to the city was real stressful on me but U-Haul made it very easy and convenient to move and store my belongings
DELROSE L | Premières impressionsAfter everything I've been going through due to the winter Sara & her crew were EXTREMELY nice, patient & helpful. Something I wasn't expecting at all. Thank you SO MUCH
janyse l | Premières impressionsThe ladies were very knowledgeable and helpful.
Michael r | Premières impressionsThe staff was very helpful and nice.
Chablis E | Expérience généraleThe manager is excellent and super helpful and informative
Kim W | Premières impressionsThe Gibbs Family are going to miss Mr. & Mrs. Warren. They are great people to work with and I've enjoyed getting to know them for over 2+years. Valerie Gibbs
Valerie G | Expérience généraleGreat jib keep up this amazing job y’all do I was very pleased
Sonja O | Expérience généraleRachel has taken over as the manager of this location and it looks fantastic! All of the lighting on the campus has been upgraded and it's the brightest it has been in my 6 years of renting a storage unit there. Really bright and safe! And Sara does an excellent job at the front desk, helping me transfer from a 10x20 unit to a 10x10 unit to save a bit of money. She was kind enough to give me a lock, and we moved everything that evening, completing the project. Rachel was still on the premises at 8 PM (after closing hours) and processed the closeout of my old storage unit. Rachel and Sara - great folks!
BRYAN H | Premières impressionsThe staff and entire team were always so helpful. Thank you for your kindness during trying times.
Jackie L | Expérience généraleVery nice and overall good place
Angela G | Premières impressionsRachel gave me outstanding service! She was genuinely concerned about UHAUL/company customer service and went the EXTRA MILE! She gets an A+++! Thanks, Rachel!
Patricia E | Expérience généraleMy local Uhaul is awesome!
Andrew J | Premières impressionsVery clean and nice place and staff always helpful
CYNTHIA N | Premières impressionsEverything is going well so far. The process has been easy. The site staff are friendly.
Patrick G | Online Move InVery friendly, helpful and clean at all times.
Julie H | Expérience généraleVery clean and very professional!
Asiah B | Expérience généraleOther than a rusty, rat sized hole in the back of my unit, it’s all good.
Dorothy B | Expérience généraleMr. Warren was very attentive even though this office is small and super busy he made sure every customer was acknowledged and felt comfortable while they waited. And he is quite funny.
Asiah B | Premières impressionsThe staffs were very knowledgeable and very helpful.
ISHOR D | Premières impressionsNice people, easy process.
Brenda K | Expérience généraleEveryone was really nice and helpful
Karla N | Premières impressionsGreat experience
Chris H | Expérience généraleI never have problems at this location thanks for all your help
Monica H | Expérience généraleStaff very friendly. Understanding and very polite. Manager very helpful! Thank you very much for all your help.
Maria M | Expérience généraleUnit was broken into, it was several months prior to me finding out about it. The way I did was by me visiting my unit and the key wouldn't open the lock.
DEREK M | Expérience généraleWarren and Linda Walter (on site managers) were excellent "hosts". They were helpful, knowledgeable, and accommodating. They led the charge for keeping the property clean and well maintained. They stayed on top of all security. The vehicles we rented were spotless. I think their demeanor led to a very well run operation. I can't say enough about them. We really appreciated the attention given to the property and always felt our goods were secure.
SUSAN W | Expérience généraleI have used this facility for many years now and have not had any issues. I have been very pleased!
GORDON L | Expérience généraleThe staff was very helpful.
matthew t | Premières impressionsAlways friendly and helpful at this site !
Stacy R | Online Move Innone
Jerry B | Expérience généraleWell, just overall my experience with this U-haul facility was great, easy access, clean and well maintained, and friendly, knowledgeable staff. Thanks and God bless!
Earl B | Expérience généraleExcellent service à la clientèle
DOUGLAS S | Premières impressionsGreat service
Sheryl W | Premières impressionsGreat service!
Tracy H | Expérience généraleLinda and Warren Walter were always very polite and helpful. They always asked if we needed anything and if they could help in anyway. U-Haul runs a really good company and I have never had problems
Bill B | Expérience généraleu-haul knows how to do it. best ever
William E | Expérience généraleGreat service with an awesome sense of humor!
Cynthia T | Premières impressionsMrs. Walters has an amazing spirit and excellent customer service. She was so very helpful and uplifting. I was really having a hard dealing with my mom only having four weeks to live.
Falonda W | Premières impressionsThe staff was friendly
Pamela H | Expérience généraleMerci.
Patrick G | Expérience généraleKeep up the great job!!
Danielle B | Premières impressionsVery caring and helpful business owners.
jaime b | Premières impressionsThe only issue I have is that you don't pro-rate. I had to pay for a full month even though I was moving out 2 weeks before my month was up.
Clara T | Expérience généraleNo comments
MARY D | Expérience généraleI left primarily because of the rising costs of renting the space.
William T | Expérience généraleThe lady was upset I camein at 6:45pm, due to an emergency situation I had to evacuate my apartment quickly and she did not make the process easy.
Jazzlyn D | Premières impressionsExcellent customer service and clean property.
MYRNA G | Expérience généraleIt was a wonderful experience using this facility. The staff are very friendly, personable, and helpful. I felt certain my items in storage would be secure based on their knowledge and professionalism
Kim S | Expérience généraleThe gentleman was friendly ,knowledgeable and very helpful in my getting my storage unit.
Earl B | Premières impressionsThey where very nice to me
Niketa J | Premières impressionsGate card didn't work because computers were broken. I was stuck with a truck full of stuff at 10pm and had to work at 5am. No one came to let me in, office was closed. Bad experience, save your time
Chavon M | Premières impressionsThank you :) It was the best Sevice & Kindness I have had :) I am looking forward to renting from you & have already spread how great my experience was thank you Warren :) Jeannie Bower
Jeannie B | Premières impressionsSusan at the front desk was extremely helpful, professional and courteous - Customer first mindset!
Rene A | Premières impressionsWarren was/is the nicest gentleman encountered in U-haul experience.extremely polite, personable,knew what he was talking about,made everything a breeze.rarely find people like that anymore.
keila w | Premières impressionsWarren and Linda are amazing ... they are very understanding, very helpful, patient, and kind. I would definitely recommend this facility
Maria D | Expérience généraleThe gentleman there was/is very friendly and reasonable. In all I had no problem at this place. They are very good at getting notices and warning out to you.
ANGELA J | Expérience généraleWarren and Lynda were very accommodating, helpful and friendly especially during a personal emergency. Actually hated to leave.
WAYNE S | Expérience généraleGood service
Andrew E | Premières impressionsVery good facility and service.
Eduardo R | Expérience généraleStaff was great
David B | Expérience généraleI had a great experience... 1st I think it was Latoya who took my call and she was great...and then when I got to the location Wayne was extra helpful the green oaks and Collins location in Arlington
Rainer H | Premières impressionsStaff is fantastic
Jon A | Expérience généraleIt would be more convenient if they opened at 7am on Sunday
Devon M | Expérience généraleThis place is great! Would recommend 100 %
Maria L | Expérience généraleGreat staff. Very helpful.
Adam R | Expérience généraleThe morning staff was friendly and courtybut if I had a question or problem later in the day they seemed to be too busy to take care of it.
Rich B | Expérience généraleThank you for allowing me to utilize your facility, I will tell others of your professional service and how convenient it has been for me. Thanks Gwendolyn Rachal
GWENDOLYN R | Expérience généraleFast and efficient.
Jalanda P | Expérience généraleRude staff unhelpful
LUIS W | Expérience généraleThe staff was not always friendly, but was helpful. Mr. Walter was always kind the other staff not so much.
CRYSTAL S | Expérience généraleGreat Staff... nice and clean place
Jimmy H | Expérience généraleI liked everything, except the price - way too expensive for me. I can use that money for other essentials.
STEVEN N | Expérience généraleGood facility
MATT M | Expérience généraleMerci.
Leah B | Expérience généraleYou HAVE to buy their lock per their insurance policies, which is annoying and seems like a gimmick to make them more money...
Gayle L | Expérience généraleMerci!
Kevin K | Expérience générale.
Tracy S | Expérience généraleThe staff was very friendly and helpful.I definitely recommend renting a truck or storage from this Uhaul location.
Khalid H | Expérience généraleVery nice customer service.
Julie A | Expérience généraleVery good experience the staff made everything so easy!
Rose B | Expérience généraleI’ve used this facility a number of times and was always very happy with the service and the quality and the whole experience thank you!
John G | Expérience générale