Customer Reviews for U-Haul Moving & Storage at Commercial Ave

7 101 évaluations

5505 Commercial Ave   Raleigh, NC 27612
(Across from Townridge Shopping center, behind Wendy's)

(919) 781-3356

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Heures d’ouverture

  • Mon-Sun: 9 am–5 pm

Services dans cet établissement :

Pour nous contacter

(919) 781-3356

5505 Commercial Ave
Raleigh, NC 27612
(Across from Townridge Shopping center, behind Wendy's)

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sun: 9 am–5 pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin Davis  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vilius Antanevicius 
Évaluation :
5

Very friendly staff. He was quick and efficient. Made moving much easier.

Cindy Redden 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ursula Henley 
Évaluation :
5

Jasmine was very friendly and helpful.

Janet Newton 
Évaluation :
5

They were friendly, informative, both customer service on phone (David) and the woman at desk (forgot her name). The truck was great. This location is perfect. I wasn't sure if I was going to need the truck for one day or four and so reserved it for 4 days. We were able to complete everything in one day and the rate was adjusted easily. Great experience!

LAURA Katz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy Southhard 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan Ledenican  |  Online Move In 
Évaluation :
5

Staff was very friendly and helpful. Pick up and return was quick and easy.

Chanrica Newsome 
Évaluation :
5

The staff were very helpful and the location was convenient.

Fiona Schlachter 
Évaluation :
3

The team member who assisted me was fantastic. She deserves four or five raises.

Collin Fearns 
Évaluation :
5

If you could pave the area where the trucks are parked would be great. It was muddy when I picked up the van and that muddy red clay covered my shoes pretty well.

Doug Stresemann 
Évaluation :
4

Everyone was very professional

Kenneth Tison 
Évaluation :
2

The app does not work well and I wasted 30 minutes trying to check out my vehicle. The website checkout link should be available under my reservation, but instead I need to navigate to another page to start that process. The parking lot is muddy and my vehicle was covered in mud. The gas was half full and the can smelled like cigarettes. Terrible experience overall.

Collin Bober 
Évaluation :
2

Lady at desk was rude and impatient rushing out door my appt was 445 almost forgot to give me my keycard for gate the truck was a lil rough

Brian White 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimber Vick  |  Expérience générale 
Évaluation :
3

Wanted a one day rental and was charged for 2 days

Jeremy Welka 
Évaluation :
5

The staff is fantastic

Erline Mcghee 
Évaluation :
5

They Very Understandable and Nice People.

Shirlon Anderson  |  Expérience générale 
Évaluation :
1

This was the worst experience I've ever had. The pick up location employees were rude. The truck was a piece of trash. Had to replace tire and even after that the truck still said tire was broken. Absolutely horrible condition. Will never rent again.

Joe Zambo 
Évaluation :
3

They said moving blankets were in the truck but they weren't. They also said that they could check the truck back in for us but then it was pulling a different location that was going to charge us 2k so then we had to run it back and check it in ourselves

Riley Cubra 
Évaluation :
1

The worker who handled me was rude and raising their voice at me when my account was charged an insane amount I didn’t know about now my account is in the negatives

Donovan deneil 
Évaluation :
4

I did not like the $10 equipment tax - this should be built into the price especially when it is 1/3 of the total cost

Marshall Woodard-Drez 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nora J Blalock 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James King 
Évaluation :
5

Extremely wonderful customer service! This location is well taken care of and clean. The staff is wonderful.

Christina Mitchell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERRI GITTINGS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Hopper 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian Joy 
Évaluation :
5

Your mobile check-in needs to be more streamlined. The reference check is not really worth it, since I could put anyone down and there is no way to verify, I would remove it.

Richard Haman 
Évaluation :
1

Took 2 months for them to resolve an issue with my storage, charged me 1st month rent. The store manager Sean on Commercial Drive gave me a lot of problems and the communication was poor. When I tried to get a discount for my inconvenience I was denied that too

Kiara Collins  |  Expérience générale 
Évaluation :
2

The staff wasn't the best, they were trying to be funny but came off as really rude. If I could have waited to move my things I would have waited and gotten a truck from the Atlantic Ave location

Trae Hinton 
Évaluation :
4

The staff were nice and very helpful!

DELINA TEASLEY 
Évaluation :
5

Easy to use and convenient. Friendly and helpful staff helped me out

STEVEN KEARNEY 
Évaluation :
1

Rented a truck for 8 hours. Brought it back with a full tank, only using not even a 1/4 tank, drove less than 31 miles. Was charged triple the rate I was supposed to be charged. They said I drove over 100 miles, but had not picture of the odometer, said I brough it back half empty, showed proof I filled it up. Also said I returned it the following day, even though 3 employees saw me there that same early evening. When I discussed it with the manager she was very rude, and unprofessional. They credited my card a portion of the over charges, when I went in and told her they still needed to credit me the rest, she said I will but I am putting in our system you are never allowed to rent from this location again. Like I said very rude and unprofessional.

Ruth Iessi 
Évaluation :
5

Le client n'a pas laissé de commentaire.

amanda hurst  |  Expérience générale 
Évaluation :
5

I originally had my reservation at a different location, they had one van with a dead battery and one they couldn't find the key for. They couldn't have cared less that they couldn't fulfill my reservation. We were able to get a van at the Commercial Ave location and the people there were very pleasant and helpful.

JOAN BOGIN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura Long 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shyvonne Conwell  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caitlin Mingonet 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ayanah Johnson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDON ISAMAN  |  Expérience générale 
Évaluation :
5

This is a great office. People have been very helpful and very courteous. A First Class office.

Stuart Davidson 
Évaluation :
1

Ruined my furniture

Robert Scott 
Évaluation :
5

I had a great experience The staff was very nice.

Ebrima Bah 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steven terry 
Évaluation :
5

I appreciate the staff - she was fantastic and immensely helped us!

ANGELO VELAZQUEZ  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tia Hernandez  |  Online Move In 
Évaluation :
5

I had no issues, was easy to use and the employees were friendly

Steven Kearney 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dominique Robertson 
Évaluation :
2

I was charged double mileage and for an extra day, despite dropping off the rental early.

John Ragozzine 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louis Yusti 
Évaluation :
5

The gentleman who help me was very professional. After pulling out with the truck I had wanted to get a bigger truck, and though I was not able to switch trucks, he did everything within his power to try to do so- even staying later after closing hours on New Year's Eve. That is commendable!! Today, when I went to return the truck, he was again there. He got my keys and as yesterday, was very professional with the return.

Francisco Ojeda 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeffery crites 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Wettlaufer 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Drazen Jovanovic 
Évaluation :
1

I rented a 10-ft truck with a stand-up dolly that was red colored painted. My move did not require the need for the dolly by the movers. I personally put the dolly back in the back of the cargo area and drove it back to the U-Haul location. During the trip back to the U-Haul location the dolly was rolling back and forth banging on the sides of the cargo area. I returned the truck in the return equipment spot a man greeted me and said you didn't need to do anything else and you could go. No inspection of the truck or the equipment or the cargo area. The next day I received a phone call leaving a voicemail saying that I did not return the dolly and that I was going to be charged for it. The darling was returned. And there is an accounting issue there. And I will dispute the charges most wholeheartedly. I have no use for a dolly as I'm moving 700 miles away with only small things in my car. I hope this location does a better job of accounting for their equipment after drop off.

Gerald Nelson 
Évaluation :
5

merci

MELODY COUNCIL  |  Expérience générale 
Évaluation :
3

Truck had check engine light. Check in process is terrible and takes too long especially when reservation was made in advance. Prices are wild.

Timothy Buckey 
Évaluation :
4

Robert was courteous and efficient

Patrick Moyle 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jalen Buxton 
Évaluation :
5

The Team there was absolutely great! I had some challenges with self-check in and should have just dealt with them directly from the beginning. Merci.

Gregory Bretz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Misheer Lyons  |  Expérience générale 
Évaluation :
4

Have a big sign near the self storage gate letting people know that you turn in there to return rented vehicles. There is a sign but you don't see it until you have already turned in. It needs to be out by the street as you are approaching so you don't go past it and have to do a u-turn in a big vehicle.

LAURA SKINNER 
Évaluation :
5

The staff was extremely helpful and the customer service was superb!

APRIL NICHOLSON  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer Craddock 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antoinette Raspberry 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Franique Allen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Li Zheng 
Évaluation :
5

Customer service was excellent. Very easy to pick up the 15' truck.

Michael Sprayberry 
Évaluation :
5

thank you so much, we love this place

MELODY COUNCIL  |  Online Move In 
Évaluation :
1

Have the truck that I reserved and don’t charge me more for the next size up even though you said it would be the same price.

Nicholas Herndon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sergio Luis Da Silva 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WESLEY HOLIDAY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron Hughes 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ryan Marshall 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Brooks 
Évaluation :
5

The employees were friendly, helpful and great to work with in providing a rental van.

Carole Sorrells 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRAD BOND 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Crowder  |  Expérience générale 
Évaluation :
5

Jasmine was great and efficient. Quick pick up and easy drop off. Merci!

CELESTINE JOHNSON 
Évaluation :
5

It would be nice for the customer parking area to be a bit more clearly marked. Not a big deal though.

Susan Burnette 
Évaluation :
5

Great, professionally staff. Very kind.

Kelly Ojeda 
Évaluation :
5

Excellent service at this location!!!

Christy Clausell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sedrick Mosley 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shirwin Constable 
Évaluation :
1

I did the self-check-in option since I had to be on the road at 7 am and the office doesn't open until 9. The keys weren't in the correct lockbox. Luckily someone showed up around 7:45, randomly, and was able to help me, but I was an hour late to where I was going. Please don't offer self-service options if you can't get it right. This was really frustrating and I will certainly not use this location, or even Uhaul, again.

Amy Creech 
Évaluation :
5

Folks at the counter seem very pleasant. Great to deal with

MICHAEL MANEY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Olivia Simon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tharon Gillispie 
Évaluation :
5

The customer service was AH-MAZING!!

Lennis Dionne Sample 
Évaluation :
5

The General Manager Jasmine was Amazing..

Lannette James  |  Premières impressions 
Évaluation :
5

Service was excellent, staff were extra professional and personable

Walter Morris 
Évaluation :
5

Easy transaction, reasonably priced, equipment in great condition.

Richard Forsberg 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID ZIPPARO 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JENNIFER PEELE-CLARK  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Frantaisa Springs 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDON HARRIS 
Évaluation :
5

Great customer service, check-in and return process, and great speed and accuracy. Jordan was great at check in helping to expedite the process, every U-Haul needs an employee like Ms Jordan!

TERRENCESHERROD BROWN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damon DJoseph 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia Samper  |  Expérience générale 
Évaluation :
4

Easy location for me. Employee was friendly and helpful. Easy check out. Convenient drop box for after hours.

Donald Walker 
Évaluation :
5

Ez

George Mitchell 
Évaluation :
1

It's like pulling teeth with the new bern ave uhaul location. They're rude, liars, and don't care about their customers. It's taken 6 weeks to figure out who stole my items and now come to find out the lady done sold my stuff n ya'll ain't doing NOTHING

Bridgette McMurray  |  Expérience générale 
Évaluation :
5

You have wonderful respective with Inga

thelma grant 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ESAM ESPER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karl McCormick 
Évaluation :
5

Every thing was great

Steven Kittinger 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen Yurrick 
Évaluation :
4

Both reps at this location were very friendly and helpful. Great service!

Christopher Cavalchire 
Évaluation :
1

Customer service was terrible. The lady at the desk (Jasmine I believe) had a bad attitude and she overcharged me in gas when I returned the truck just to be spiteful.

Rynisha Bullock 
Évaluation :
5

This location is great. I was at work and could not pick up my reserved Cargo Van on time. I reached them when the store was closed at5:15. The store door was closed. The front desk lady was still in the store.. She saw me, helped me to check in and pick up the van. She stayed there on Friday afternoon half an hour after hour to help a customer. I highly recommend this place.

Reza Ahranjani 
Évaluation :
5

I had to rent an additional trailer to move stuff. When I arrived to return the equipment I found they did not accept trailers at this location and I would have to return it at another location. This would have undo hardship on me. A Uhaul maintenance employee happened to be there and he said he would return the trailer for us. All the employees at this location where extremely accommodating, friendly and helpful. 10 stars.

Brian Quinn 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian Moore 
Évaluation :
3

I paid for a dolly and furniture pads and they didn’t have either When I returned no one was at the desk and I had to go wander around to find them and then wait another like 30mins for them to come back to the office

Lauren Walker 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Antoinette King  |  Premières impressions 
Évaluation :
5

Everything went well. The truck I had-- the A/C worked but did not come out of the front vents. Tried all settings.

Keith Streger 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Coyle 
Évaluation :
2

Le client n'a pas laissé de commentaire.

LORI JONES  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deena Jacoby 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Straub 
Évaluation :
2

Rude staff. Not knowledgeable about much concerning the facility.

Willie Jenkins  |  Online Move In 
Évaluation :
5

Ken was awesome! He helped to make my move smooth and he's always been helpful and kind.

Cee Clausell 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stephen Guffey  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER PEELE-CLARK  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAWN MILLS  |  Premières impressions 
Évaluation :
5

I greatly appreciate the help that the entire staff team offered me especially Ms. Jasmine and Ms.Jordan. They were absolutely amazing and were the best experience I've had out of all the uhaul centers I've used.

KENNEDY WILSON  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adan Ascencio  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laquana Lucas  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Yvonne Phillips  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruddie Bacchus  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn Fringley  |  Online Move In 
Évaluation :
5

The entire staff was super helpful and friendly even while being busy and understaffed

Ronald West Jr  |  Premières impressions 
Évaluation :
1

Nasty unit that wasn’t clean and had bugs, claimed to be drive up access but unable to drive up to mine (had a dumpster blocking), rude people working at the office, unclear move in directions.

Mariah Alcaraz-Young  |  Expérience générale 
Évaluation :
1

The lady at the office was very rude and needs to be trained on customer service (has an accent maybe Jamaican). Opened the door to unit and was disgusted and didn't even bother putting a single thing of mine in that unit. Shut the door and immediately cancelled via phone and unfortunately got the same rude girl. Wouldn't recommend to my worst enemy.

Mariah Alcaraz-Young  |  Online Move In 
Évaluation :
4

I rented a truck and both times - upon oick ip and return, there was a problem with online pick up and return.

KELLY SOUTHARD  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam Derose  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Cleary  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam Derose  |  Premières impressions 
Évaluation :
5

Rachel is AMAZING! From start to finish she was great to work with.

TONY HALTER  |  Expérience générale 
Évaluation :
5

Rachael Andrews was amazing , fast, friendly, making sure the unit was free of dust before entering, she did a quick dusting with a blower motor before I entered the unit making sure a padlock was on floor. I felt catered in a way, So thanks for the welcoming

Kenneth Howington  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jennifer Bonds  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Salahudeen Abdallah  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIANE SANSOM  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor Kimsey Jr.  |  Premières impressions 
Évaluation :
1

Very nasty, garabage bin never dumped, gate was old and broken always, no office onsite, one way in and one way out. Horrible location

John Jennings  |  Expérience générale 
Évaluation :
1

There was never an attendant on duty. The gate was never closed. There trucks and trailers left in the entry area preventing others from entering since there was no staff working the property. I was charged a mojnths rent at 6am the day after i moved out within my first 30 days. Needs to be refunded ASAP!

Russell Broome  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tyeshia Whitfield  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Warren Jones  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul Bassett  |  Expérience générale 
Évaluation :
2

Labeling on the facility was very poor, and indicated that we needed to enter the facility to get a gate remote in order to leave. In actuality, the gate exit was weight-driven, so when we walked through the gate to see if the office was open, we became trapped outside in the cold. The office on-site was closed, and we spent 20 minutes on hold with the facility, followed by another 10 minutes on hold calling again. When we were connected, the service folks acted like this was a stupid mistake, and said they would come let us out in 10-15 minutes. 25 minutes later, another storage unit owner arrived and let us out, at which point we were able to move in properly. Facility could benefit from updated instructions and warning signs.

Joseph Giallo  |  Online Move In 
Évaluation :
1

I would not recommend commercial avenue to anyone. The first time we opened the door to our storage unit after everything was moved in there were was a cockroach right there and then about 100 small bugs scattered. It was as if the cockroach gave birth right then and there. I set roach traps and also fumigated before finally moving our belongings to a different UHaul. I've used storage for years in different States and this was horrible. I did not take pictures but anyone who goes to the storage unit will se at least 3 dead cockroaches in my 5x10x10 unit. We found two dead cockroaches in our belongings. As we unpack a couple of things will be sure to take pictures. Horrible experience.

Emily Caldwell  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian Wert  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jamar Pugh  |  Expérience générale 
Évaluation :
1

Remote storage site in Pleasant Valley Road is a very inadequate. Security gate left open for weeks because it was broken. Had an ant infestation in my unit that I had to exterminate in my own. Horrible facility layout - very difficult to access with large U-Haul Truck or any normal vehicle + trailer set-up. Almost no security. This site suits people coming an going in a car or pick-up truck storing low value items.

KATRINA HANCOCK  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LUCINDA UHLIR  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

ANGELO ROOKS  |  Online Move In 
Évaluation :
3

The main gate was not secured for the last two weeks of our monthly stay … the dumpster inside the facility was overflowing and needed to be empty. It was hard to navigate turns with a 20 ft rental Just a few things we noticed !!!

Ellen Vail  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip Serle  |  Online Move In 
Évaluation :
2

The security gate was broken and remained open 24/7. The office was not staffed and the provided restrooms were not open. The storage room had roaches and clearly there was a vermin problem as bait traps were in the unit as well.

andrea toto  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

john murnane  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENDA HOGAN  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Quinchelle Nelson  |  Expérience générale 
Évaluation :
2

When we arrived at the U-Haul storage facility the unit that we had rented was already rented and locked. We had four carloads of helpers that waited for 20 minutes in over 90° heat until Uhaul Answered the phone and fixed the problem.

paul shank  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexis James  |  Expérience générale 
Évaluation :
5

Haianta was absolutely fab. She helped me thru everything to get completed and back on my way.

SALVATORE MINISTERO  |  Premières impressions 
Évaluation :
1

My overall experience was HORRIBLE! After moving from out of state driving over 10 hours I find out I have to sign paperwork at a different location over 25 mins away. I called U-Haul while driving and for over 1,5 hrs was bounced around to reps who could not help give me any details. After making it to the other office, I waited 20+ mins to be helped. The service rep was helpful but he was unable to locate my reservation and would not take resv#. Had to start over. After finishing the process I went to the storage unit , row D and the 26ft truck can't get down the aisle. I tried for 2 hours the next morning to get someone on the line with no help. Finally rented with another company even though I still have the one I setup and need to get cancelled, can't get my month free even though the are associated with U-Haul because I could not change the location. This process was exhausting and stressful. No other moves or storage rental has been this jacked up. I still have not oped the unit because I could not get the truck to it. Worst experience ever

ASHLEY MCCRAY  |  Premières impressions 
Évaluation :
5

Mobile check in was stressful but speaking to a rep made it less stressful.

Lisa Watkins  |  Premières impressions 
Évaluation :
1

I was charged for 2 units I did not get. The reps failed to refund me after I canceled both. There are 2 charges to my credit card for over 250.00. I've been calling for 2 days and no one has resolved this issue.

Ellen Richardson  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

darrell Kluttze  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

deborah simmers  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Regina Chatman  |  Online Move In 
Évaluation :
5

Thank you christie for all your help. Your awesome

Alvin Jones  |  Expérience générale 
Évaluation :
1

I had 2 units at this location (110 and 186). The first unit was broken into and I was never notified, even after the management placed their own lock on the unit. It was only when I went to access the unit and saw the lock had been changed was I told about the break in by another renter to which I then called the store in Durham to report and ask how to get into my unit. Two days after this my second unit was broken into and burglarized with losses over $700. I immediately contacted the general manager by phone and was given the claim contact at RepWest. From speaking to both Derrick the GM, and other employees and renters this property has been under attack from thieves for some time and Uhaul has yet to improve lighting, security or cameras which is ABSOLUTE NEGLIGENCE! In addition, they are not notifying renters of break ins to their units as soon as they become aware. I cannot believe that this is the business model that UHAUL has sunk to. Derrick and Rachel at the main Durham store that manage this property have been kind and responsive, and I feel sorry that they have to deal with this at work EVERY WEEK! You really need to take care of your customers better. Simple fix: add lighting, add more security cameras, do a daily sweep of property in the morning to check for break ins and communicate immediately to your customers! I will not recommend this location to anyone and I am considering contacting media to inform the public since no one wants to tell the current renters they are at risk. I moved everything out and will not be back!

Amy Otterson  |  Expérience générale 
Évaluation :
2

I can't get access to my unit and no answer to any phone calls or email that I've sent. Moving soon and need access soon

Felicia Whitehead  |  Online Move In 
Évaluation :
2

Le client n'a pas laissé de commentaire.

cynthia bridgers  |  Expérience générale 
Évaluation :
4

The actual storage facility was just what we needed. It was difficult to go to another location a bit away to fill out paperwork however.

SuzetteD Florence  |  Expérience générale 
Évaluation :
3

My unit was clean but there was no lock in the unit as described. With a delivery truck and $4k worth of furniture I opened the unit to find no lock. When I called the main store in Durham on Hwy 70 Matthew told me I should have checked for the lock before receiving a delivery, blaming me for your error. He told me to drive to the office to pick up a lock. I had to leave my unit unlocked, drive 15min to pickup a new lock. Rachel greeted me with a smile and was happy to help me get a lock. She apologized for the missing lock and Matthews comments. She told me that she would have the General Manager Derrick call me, but I haven't heard from him yet. I was inconvenienced and frustrated by the experience, but Rachel was the one positive note.

Amy Otterson  |  Online Move In 
Évaluation :
1

This experience was horrendous. When we first got there the girl gave me such a nasty attitude that I asked if I had done something to her because I didn't understand what was going on. Then I got the 24 hour service (paid extra) and was locked out that night. When I call the after hours number that woman said she hasn't worked there in years. I had checked on my stuff a couple weeks later and they had a sign that stated that due to robberies we were only allowed entrance during certain hours but I was never notified and still charged the extra money for the 24 hour service. Got locked out again trying to get my stuff out of storage and still they haven't updated the after hours phone number. This was horrible and I would never recommed them to anyone.

Amber Schmidt  |  Expérience générale 
Évaluation :
4

We weren't aware we had to go to a different facility to sign papers first. Could have done electronically but didn't know we needed to do it. Otherwise all was gteay

SuzetteD Florence  |  Premières impressions 
Évaluation :
4

It stated online that I got a free lock. When I got to the unit there was no lock inside. Online also stated that I had 24hr access but I don't. Other than that everything else was great.

LINDA OLLER  |  Premières impressions 
Évaluation :
3

I closed out both storage facilities online on 11/29, however you are still trying to bill me. Now, online one unit has been closed out and the other storage facility is showing past due even though i moved out both facilities on the same date. I have called and spoke to a rep....a rep has called me and said it would be resolved. It still is not resolved.

Tracey Aviles  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY WILLIAMS  |  Expérience générale 
Évaluation :
3

The storm drain above my unit was broken. Causing water to leak into the main door. There was no damage, but a lot of mud on my items stored.

Lisa Innacelli  |  Expérience générale 
Évaluation :
5

Friendly and helpful staff. If I'm ever in need of storage again I will definitely come back here.

Crystal Lynn  |  Expérience générale 
Évaluation :
1

I was ready to move my 2 bedroom into my storage unit on 11/11 just to find out the lady who assigned my unit #136 has already been assigned to someone else. Therefore, I was unable to move my things in. I called customer care and spoke with 2 reps and they both told me there was nothing they could do. I stood in the rain for over an hour trying to figure out what to do at 8pm. I was highly upset and livid! i will NEVER use uhaul again in my life nor recommend you guys! The worst experience in my life. Because the staff wasn't careful when assigning my unit what caused a huge inconvenience for me financially because I had to find another storage place fast and had to pay them $169 that I didn't have a that moment. I'm highly upset and I want this issue resolved!

Tanea Thompson  |  Premières impressions 
Évaluation :
5

Merci

JANICE EPPS  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anna Marie Mackintosh  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon gathings  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Unique Tailor  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORENZO CASTREJON  |  Premières impressions 
Évaluation :
5

Jorge was excellent!!

Alexis James  |  Premières impressions 
Évaluation :
2

I reserved a unit, yet when I got there no units of its size or similar were available, even though the site specifically stated there was. There was no lock in the unit as there was supposed to be.

Christopher Bowen  |  Premières impressions 
Évaluation :
5

The staff on Commercial Ave was very friendly and professional they made sure i had everything i needed for my move and for my storage thank you

Sylvia Walker  |  Premières impressions 
Évaluation :
1

I know pest control may be a great challenge but this is the first time where I have seen a number of insects including spiders, roaches and ants all on one visit. In fact this is the first time that I have used uhaul services and have witness a lot of pests in the truck and in the store unit

JOSHUA ALLEN  |  Expérience générale 
Évaluation :
5

Excellent Facility that I always come back to.

Julias Franks  |  Premières impressions 
Évaluation :
4

The only problem we had was with bugs getting into our units. That was not a pleasant experience, other than that, everyone and everything was great! Thank you so much for your help. Jennifer MacCune

JENNIFER MACCUNE  |  Expérience générale 
Évaluation :
5

Grace was incredibly helpful!!! We reserved a unit online but never got any more information about how to move in online. Arrived at 7:30pm after driving from Savannah .. hot and tired and ready to finish our journey. We first called the emergency # posted but it was to a former employee. However she gave us Graces # to call. We did and she did everything necessary to get us into the unit that night. We were incredibly grateful. The morning manager was very kind and helpful as well when we came back to do a few more things - unfortunately I didn't get his name. Great staff at this location !!

Jamie Anderson  |  Premières impressions 
Évaluation :
5

DAMMM GREAT CUSTOMER SERVICE.. Both Office. TAMPA Florida RALEIGH North Carolina/… that is a great customer service.

Alexander Monge  |  Premières impressions 
Évaluation :
5

Amical

Charles Foster  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

AUSTIN MCNEILL  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MANUEL BROWN  |  Expérience générale 
Évaluation :
3

No semi access

Joseph Ajdukovich  |  Expérience générale 
Évaluation :
5

Got my storage unit last minute but the staff was helpful and informative ! I knew my stuff was safe and secured.

Cassandra Vixama  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Brittney Vanocker  |  Premières impressions 
Évaluation :
5

The staff made my experience awesome. They were friendly, helpful, and fast!

Jonae Roberts  |  Premières impressions 
Évaluation :
5

The agent was nice and the manager was outstanding. Great experience!

BELENDABRIDGERS DOUGLAS  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELISSA YOUNG  |  Expérience générale 
Évaluation :
3

I was originally assigned the wrong unit - much smaller than what I had reserved. The employee working quickly fixed the problem.

Ashley Brandenburg  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIA EVANS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cassandra Vixama  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sarah Keegan  |  Premières impressions 
Évaluation :
5

Grace was phenomenal!! Definitely needs a raise! Was very professional and helpful and extremely patient. I Would recommend this facility bc of Grace, herself.

JENNIFER MACCUNE  |  Premières impressions 
Évaluation :
2

I signed in ahead of time so I could get the free lock for the unit. The lock was not placed in the unit as I had been told. I went to the office to talk to them about it, and there was only one person working the desk with at least three or four customers waiting. I did not have time to wait, so I left, and had to leave the unit unlocked overnight until I could get my own lock. This office is severely understaffed and the free lock was not provided.

Virginia Cleary  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STANLEY KIMBLE  |  Expérience générale 
Évaluation :
4

The storage unit was not clean (dry leaves from last fall inside the unit).

Ian Wachira  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

scott spencer  |  Premières impressions 
Évaluation :
5

I would recommend this location because of convenience, tons of moving supplies , staff and inventory.

GARY KIKAYA  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandy Cate  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DONALD FITZPATRICK  |  Expérience générale 
Évaluation :
4

This is our first time using a storage facility so I don't have anything to compare it to. We needed the storage facility for just over a year. We did not have the need to go there during the year so our experience with staff and the other aspects asked in the survey above were very limited. What I can say is that it was very convenient to our home and it was very convenient that they have trucks to rent there for when you need to move belongings in or out.

Andrew Meyer  |  Expérience générale 
Évaluation :
5

Workers went above and beyond to help me

KAREN TRILLO  |  Expérience générale 
Évaluation :
4

Facility is tight to move around in with a truck and trailer, or large moving truck.

MIKE BOLTON  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ira Dunn  |  Expérience générale 
Évaluation :
5

The staff here is always pleasant, insightful and very informative. Great experience. Thank you

Kris Fulmore  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne Dye  |  Expérience générale 
Évaluation :
5

Ms. Mims provided me EXCELLENT customer service and went above and beyond to make sure ALL of my moving needs were met and that my transition went smoothly. I will be recommending this storage & U-Haul facility to my friends and colleagues. I would like to also add that the staff assisted me without any complaints even though the golf cart was broken and they had to walk and service EVERYONE by foot. I am a manager for a Fortune 500 company and I think it is a shame this company has yet to fix the broken golf cart or provide a new one for their staff. I will be investigating who owns this particular location so that I can let them know my thoughts as well. It's IMPORTANT to value and treat your employees well, especially when they are providing excellence and representing the company to and with the highest of standards. Moving forward I hope this matter will be addressed swiftly. Thank you, Jaquita Harvey jaquita.harvey7@gmail.com 346-240-5432

Jaquita Harvey  |  Premières impressions 
Évaluation :
5

Devern was great!!!

Mark Bibbs  |  Premières impressions 
Évaluation :
2

I have my stuff in this facility for one year and a half , the access was always easy but all my stuff was covered in a thick layer of dust and mice poo. It seemed like there were a construction right above my unit. I had to throw away my couch, chair, wash three times my clothes and super clean the rest of my other furniture. Also, the stuff weren't friendly and neither helpful. Bad experience in this facility.

Alexy Moreno  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Julie Hikmat  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven Katzenstein  |  Premières impressions 
Évaluation :
5

My experience with the service representative at the facility was excellent. He was courteous efficient and professional.

Deborah El BEY  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barnell Marrywather  |  Expérience générale 
Évaluation :
4

I would have given y’all and excellent but my refund wasn’t returned yet!!

Nikkia West  |  Expérience générale 
Évaluation :
5

thank you for always being there to assist us!

Lorraine Wagner  |  Expérience générale 
Évaluation :
5

I didn’t have to feel like my stuff was gonna be stolen, professional group of workers at this location, nothing got wet, nothing got moldy, very good experience here thank you!

Seth Raio  |  Expérience générale 
Évaluation :
3

Hard to fit a 26 foot truck in the isles

Tracie Robinson  |  Expérience générale 
Évaluation :
3

We returned the truck and put the key in the box but original keys were lost during moving

rebecca tello  |  Premières impressions 
Évaluation :
2

First of all my belongings got wet while they were in the storage unit and the customer service person told me I should have gotten the insurance. Secondly I keep getting these emails saying I owe money when I was supposed to get a free month of storage with a truck rental. My things were only in there two weeks, I rented truck both times and they still send me an invoice 30 days later saying I owe a late fee. This place is terrible no one seems to be running the show properly. I will never use this place again and can someone please look into my account to make sure they aren't reporting me to a credit agency for owing money. I don't owe any money

JEREMY CHAVIS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sade Bentley  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kerry Cassidy  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katelyn Totten  |  Expérience générale 
Évaluation :
5

Staff were very friendly and welcoming. They accommodated my needs throughout my visit.

Katelyn Totten  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary Ann McBride  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ALEXANDER BUCKLEY  |  Expérience générale 
Évaluation :
1

Dirty, mice droppings everywhere, poor lighting, poor service, would not let my moving truck in to pick Items Pricing on website said I owed nothing then I got hit with a late charge.

Barry Taylor  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jack Morgan  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

barry weeks  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER MANGONE  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret Detwiler  |  Premières impressions 
Évaluation :
5

Much appreciated customer service

Lisa Law  |  Premières impressions 
Évaluation :
4

Overall it was a good facility to meet my needs. The only issue I ever really had was that the access hours were changed away from the 24 hours a day we originally had, and couldn't get in one night

DAN FREELAND  |  Expérience générale 
Évaluation :
3

My out date was actually 11/22 /19 !!!!

Stephania Thorpe  |  Expérience générale 
Évaluation :
5

Great Business

Judy Little  |  Expérience générale 
Évaluation :
5

Friendly, fair, clean facility

GARY BENT  |  Premières impressions 
Évaluation :
5

The young man who helped us was very friendly, quick and knowledgeable. The storage unit was clean.

Elisa McLean  |  Premières impressions 
Évaluation :
2

Roaches rats spiders in and around my unit. I had to spend my money on traps and pesticides before removing my items!!! Horrible!!! Uhaul needs PROFESSIONAL PEST SERVICE!!! Not JUST A CAN OF RAID!!!!

Gary Rivers  |  Expérience générale 
Évaluation :
5

the people were friendly and very helpful they were able to make a very hectic day into an pleasant one

Sandra Stanislaus  |  Expérience générale 
Évaluation :
2

practice of doing a 4 day check out is so unfair. I was done with trip in 1 day. drove less miles. shouldn't have to pay the amount and it is cheating me out of money! I expect a more realistic bill!

JEFFREY SMITH  |  Expérience générale 
Évaluation :
5

We received an Excellent customer service. We had a reservation for a small storage unit but it was too small for all the things we had so the guy helped us immediately. He was very kind and accurate.

Alexy Moreno  |  Premières impressions 
Évaluation :
5

worked for us

RUTH STRUBLE  |  Expérience générale 
Évaluation :
1

I got a storage unit, and they opened up the wrong one initially, and when they opened it it 100 roaches ran out all over that people stuff , so he opened another and more bugs. JUST NASTY !

tony Torres  |  Premières impressions 
Évaluation :
3

Adam was excellent. Uhaul is a nightmare.

kelley waters  |  Premières impressions 
Évaluation :
2

they changed the doors but left a gap. Told me they'd install a spacer and didn't. Water damaged my box of old military and ruined them. All my belongings covered in pollen.

RONALD WEYMOUTH  |  Expérience générale 
Évaluation :
5

very friendly and helpful staff

Joao Mignot  |  Expérience générale 
Évaluation :
5

Great service

Cory Sundeen  |  Expérience générale 
Évaluation :
5

Great service!!!!

Cory Sundeen  |  Premières impressions 
Évaluation :
5

Mr. Ken was awesome to work with. I had a few issues with my unit and Mr. Ken I feel was very understanding and very attentive to my concerns and addressing my needs. I am grateful for His service!!

TIONA WASHINGTON  |  Expérience générale 
Évaluation :
5

Fast and easy booking

Carlotta Kilongosi  |  Expérience générale 
Évaluation :
5

They really went the extra mile and met my needs on an efficient and speedy basis. Ann

ann lane  |  Premières impressions 
Évaluation :
5

Best experience

GLEB SULEIMENOV  |  Expérience générale 
Évaluation :
5

Ken Emerson always has great customer service.

BARRY WELLMAN  |  Expérience générale 
Évaluation :
5

Very happy

Craig Madsen  |  Expérience générale 
Évaluation :
4

Outstanding seevice

barry weeks  |  Premières impressions 
Évaluation :
5

Excellent courtesy service

Brian Maloney  |  Expérience générale 
Évaluation :
4

Another successful U-Haul moving memory.

James A. Fisher  |  Réservation 
Évaluation :
4

Professional and polite staff

Ann Sprinkle  |  Expérience générale 
Évaluation :
5

Great experience!

TATSIANA ZAVILENSKAYA  |  Expérience générale 
Évaluation :
5

Very friendly

ANDREW SCHLUKBIER  |  Expérience générale 
Évaluation :
5

It was a pleasure doing business with your location

Shantella Wooten  |  Réservation 
Évaluation :
5

Nice storage area, all my stuff fitted in.

Carlotta Kilongosi  |  Réservation 
Évaluation :
5

The manager and staff were always super nice and helpful.

Howard Marshall  |  Expérience générale 
Évaluation :
5

Outstanding customer service!

Angela Mayo  |  Expérience générale 
Évaluation :
4

Professional and friendly. Would use again.

Ann Sprinkle  |  Réservation 
Évaluation :
3

commentaires 

Shea Kelley  |  Expérience générale 
Évaluation :
3

The service experience couldn't have been better. However I've waited too long multiple times to get in and out of the facilities due to traffic and moving trucks being in the way of the gate.

JAMES FULLER  |  Expérience générale 
Évaluation :
4

It was quick and easy to be able to get a storage unit

Jennifer Graham  |  Expérience générale 
Évaluation :
5

The young lady that work here at this site went way beyond the call of duty to make everyone feel comfortable and at ease,she was very knowledgeable of her job.Everyone left with a smile including me.

Melanie Newkirk  |  Expérience générale 
Évaluation :
4

Ken and Adam always made me feel safe & welcome at all my visits. They should be commended for their outstanding customer service approach.

Mary Heartly  |  Expérience générale 
Évaluation :
5

great

Marilyn House  |  Expérience générale 
Évaluation :
2

Very hard to get out of. The rows are very narrow so you may be stuck if someone else has a truck for their unit. Even with the door locked, pollen, dust, and more were spread out throughout the unit.

CHRISTOPHER VINC Wolfe  |  Expérience générale 
Évaluation :
5

Ken was so helpful and helped make a difficult move go smoothly.

Denise Hess  |  Expérience générale 
Évaluation :
5

My family and I are always happy with the service we receive at Uhaul. The staff are friendly, helpful, and professional.

David Lett  |  Expérience générale 
Évaluation :
3

Conveniently located for our Office. However, price was higher than most. This was one of the reasons when had to close them. Too Costly!

JASMEEN PAYNE  |  Expérience générale 
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