Staff was very friendly and helpful.
Guy CCustomer Reviews for U-Haul Moving & Storage at Confederation St
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Over the course of 3 years I've rented alot from this location, trailers, trucks and storage. The staff is super friendly and ready to help, thanks for being so helpful over the last few years
JACOB E | Expérience généraleWay to expensive for a 5x5 storage room.
Howard M | Expérience généraleLori and her staff are amazing. Super friendly and very helpful. When the fire happened Lori and her staff went above and beyond to help everyone during the very stressful situation. They were fully transparent when answering any of our questions, and made sure anyone on site got out safely. I will miss Lori and all of her staff and thank them for all they have done for me and my family
Shannon S | Expérience généraleExtremely well-looked after by very helpful and professional staff. Highly recommended to anyone needing safe, secure, clean storage.
ROBERT K | Expérience généraleStaff were very helpful and friendly. Les and Lori are great people. My goods were stored for many years and there was not any deterioration in them. Les was very helpful during my move out.
Geoffrey N | Expérience généraleChris is very knowledgeable, professional and helped me determine the right size unit. I am looking forward to a positive experience as my tenancy continues. Thank you, Chris!! Cindy Barnes
Lilli A | Premières impressionsThis uhaul location and staff were the ultimate.
ROBERT R | Expérience généraleVery helpful and accommodating
SARNIA C | Premières impressionsI have been a storage unit customer for many years and have found the facility and staff to be exceptional! In an era where good service is becoming an ever increasing rare commodity it is a great pleasure when you find it. The quality of service has been consistently exceptional. The owners and staff take pride in the facility and the service that they provide everyday! Merci.
DANIEL G | Expérience généraleWhen the fire happened, there was zero notice given to customers, I found out through social media and was never informed of if I was affected or not, whether I could attend to get my stuff, nothing. When I moved my belongings, the engine light was on the truck, windshield wiper held on with a shoe lace, and it sounded like the axel or tie rods were in bad shape. I was so scared of driving it I asked someone who has their bus license to drive it because I knew there were no other trucks and I needed to get my stuff out. When I mentioned that the truck was in rough shape, the answer was "well they aren't brand new" …. No kidding but if I'm paying to rent a truck I expect it to be able to pass a safety which this truck most certainly would not have. I didn't even fill out the condition form because that was an absolute JOKE. I am absolute appalled with the way the manager runs this business. I also learned apparently people actively live there and also work on their cars there, and the owners turn a blind eye. No wonder there was a fire, the manager just simply doesn't care!!!!! I will never use U-Haul again nor recommend them to a single person, in fact I will be recommending to avoid them at all costs. Can't believe I ever chose this company. Disgrace.
Kirsten L | Expérience généraleMy move out date was Sept 16 not the 22nd!!
jillian m | Expérience généraleI have use the U-Haul facility on Confederation numerous times and I loved it and yes I would recommend it. Thank you Lorrie for all your help and service.
catherine w | Expérience généraleStored a three bedroom townhouse here for 10 months before everything was burnt to the ground. The prices are high, there is no fire safety equipment in place for the storage units. Risky. When we asked if we could see what remained in our burnt unit they told us it was all gone, we did not get to have pictures of the remains for the insurance company and our peace of mind. My kids lost everything, and we lost all of our furniture and memories.
AMBER M | Expérience généraleUnit lost to fire and no answers want to be given.
Matthew B | Expérience généraleEveryone was polite and helpful at every encounter. The premises were secure and clean at all times. I wouldn't hesitate to reuse the Uhaul storage units again.
MICHaeL B | Expérience généraleGreat service, clean and very efficient and timely. Highly recommend their service.
Mac L | Premières impressionsDoor needed some greasing.
ARTHUR L | Expérience généraleI needed some storage as we were moving from a house to an apartment and we were not sure what would fit.We were able to come and go from the unit and sort-out what we needed to keep and what had to be donated.Site was convenient and staff were all personable and helpful.
robert e | Expérience généraleLori was an outstanding help!!
Mark V | Premières impressionsGreat job, keep it up. :)
Ronald S | Premières impressionsS.O.
Haley V | Premières impressionsExcellent service à la clientèle
KENNETH G | Expérience généraleTo expensive, monthly rate always going up.
JAMES M | Expérience généraleDiscusting Experience
les f | Expérience généraleStaff and manager were very friendly and helpful , very convenient and easy to access ,
stephen d | Premières impressionsBesides the mice and no lights in the unit, I have no complaints. Lori her husband the staff were all very helpful, patient and accommodating to me and my situations. I will continue to do business with them Thank you
Tricia C | Expérience généraleVery friendly staff. I give this uhaul a 10+ rating They even provided me a step stool for an hour!!! If I ever need a storage unit again I WILL DEFINITELY be choosing this location
Deb F | Expérience généraleGood job 👏
Eligio F | Expérience généraleAll of the staff at this facility are extremely knowledgeable and very helpful. And if they don't know what I may need, they make sure to find out the information I need. The store is always clean and stocked properly.
Nicole R | Premières impressionsVery helpful and friendly staff.
Jane B | Expérience généraleOnly reason we left is because we have a garage now in our new house. Otherwise. Great location, great staff. Nothing bad to say at all
Stacey W | Expérience généraleThe only negative thing we found was the amount of dust and pollen that covered everything in the storage unit and the fact that everything smelled musty which I can understand as our things were stored for well over a year, the people were great, good experience, next time I would get a climatized unit if storing for a long period of time.
Granville C | Expérience généraleWe had a disaster moving pick up (not uhaul related) back at the end of July and had some things left over that had to be stored short notice as we were leaving that night, and we had to rent a cargo van to move it. The staff then and recently were very congenial and helpful even though both times were stressful. All was well in the end and my stepmother was even able to get some moving supplies that she needed so she is happy to have all the supplies for her move at the end of October. Thank you for your patience with us through both phone calls and personal visits.
Jennifer H | Expérience généraleThe people who run this facility were helpful and kind . During hard times that was much appreciated
dorothy j | Expérience généraleOutstanding customer service
Jane B | Premières impressionsGood service thank you very much
Eligio F | Expérience généraleDon't let the "yes/no" questions above fool you. One staff member, Chris, was incredibly polite and helpful. The other two were not. The first person I dealt with I felt like reaching across the counter and checking for a pulse. No customer service skills whatsoever. We got faced with a challenge in my getting a storage unit, and rather than attempt to seek a solution he shrugged his shoulders essentially saying "that's the way it is". The second person I was dealing with was faced with a challenge as well, but a different one. While I admit that he came to a solution, the solution itself was problematic. To that he too essentially shrugged his shoulders and said that "there's nothing I can do about it". Neither one of these gentlemen had any level of, "I'm sorry this is happening" or, "let's get to the bottom of this and try to find a resolution" with any sort of a smile, pleasant or caring demeanor. Incidentally both of these challenges were a direct result of U-Haul mistakes. Thankfully Chris came to the rescue. The facility itself is good, average on cleanliness, the carts were dirty, two of which had mystery liquid residue on them. But I'm not too sure what else to say about a storage unit. I noticed that this U-Haul storage facility was rented out to capacity. That's a dangerous place for a business to be. Management and staff tend to become complacent because people will continue to rent from them. The business/marketing world is chock full of cautionary tales of businesses where customers, when faced with a choice, will always opt for the one where they are treated well and leave the place that at one point was a thriving business. Except for Chris, I was not treated well here. (Full disclosure: for my trouble I did get the first month of rental free, and I am thankful, but that was not offered to me. Rather I was the one who suggested it). If it weren't for my significant road exhaustion from a cross country trip I would have gone elsewhere.
Dave R | Premières impressionsLori Kirk and her husband are very friendly and approachable. It is clear they have invested in keeping Sarnia a friendly community and their business definitely shares the friendly community spirit. Lori Kirk went above and beyond when she helped me by delivering some items from my storage locker not only once, but twice, to the Hospital when I could not. Not many people, much less busy business owners, would offer their valuable time. It was not lost on me. Lori also called and made sure I had given someone permission to enter my locker- which I had. Great service. I would definitely recommended using this company for hauling and storage needs. If a person walks through theirs doors with a good attitude, it will come back at them tenfold. Just don't be a day late renting anything without letting them know!
Janet F | Expérience généraleVery friendly and helpful staff
Kathleen F | Premières impressionsLori & Len Kirk went above and beyond in customer service. Absolutely wonderful people to do business with.
Alison L | Expérience généraleLast time I was emptying out my storage unit on London line it was so icy I slipped n fell hurting my lower back n hip..pretty sure it's on camera from my storage locker. It was at night after dinner just before my date to move out..pretty sure it was Jan.6. I was black n blue for over a wk n missed a couple days of work ftom barely being able to walk. I have pictures of how icy n unsafe the hole compound was the nite! Something should have been done about the icy. No reason for it to be that bad!
melissa v | Expérience généraleAlways. Helpful
Robert H | Premières impressionsAlways excellent service by Lori and her team. Have been a customer that has utilized storage from time to time and the use of rental trucks. Also, the packing accessories have been very convenient and excellent quality. Always highly recommend this location.
LYNDA R | Expérience généraleAs you know we've just moved to a larger unit so we're obviously satisfied with the way you handled my request. Merci.
Rosemary F | Expérience généraleLes, Lor, & Chris at UHaul on Confederation St. Sarnia are always helpful and cooperative.
Rosemary F | Premières impressionsLocker was not cleaned. Had torn up papers over the floor.
JAMES C | Premières impressionsBest facility in town. 4th time Ive rented a unit. Best service hands down. The place is always at capicity. Need I say more. Everyone knows they are the best.
LYNDA R | Premières impressionsWas on a waiting list for a smaller unit. Got called and told I had to take it that moment or lose it. Did take it. Then tried getting a refund on the bigger unit I had rented and paid for for the next 2 weeks. They said no. So I kept it the last 2 weeks. If I had given it up when I got the other unit , U haul would rent it out to someone else and get paid twice for the 2 weeks. This sort of sucks.
LORNE M | Premières impressionsVery helpful with our questions and concerns.
Jean-claude R | Premières impressionsThe man assisting us was very helpful and pleasant to deal with. I had by accident got the wrong size storage locker (realized this AFTER he completed the process, paid, and went to look at it). My husband and I went back to the man at the front desk to explain my mistake. I felt so worried since the bigger size that we needed would be all gone. I also didn't want to bother them. The man was kind about the mix up and was able to upgrade us to the bigger storage unit with no issues. My panic instantly subsided! The man was so helpful. We also were able to schedule a u-haul truck while paying for our unit. Everything was so easy to schedule and confirm. Prices aren't horrible either. That is the only thing I would add is that storage units are becoming pricey! It's unfortunate. The price for renting a u-haul truck though is fair! Lastly, we were sold a lock and I found it pricey as well - roughly $12. Besides that, the service by the man was fantastic and very easy! I wish I could remember his name! Thanks again.
Jordan D | Premières impressionsThe person working in the office went above and beyond to get us a storage unit. Having just arrived from New Brunswick I cannot express how appreciative we were. Without this unit we would have been in a mess.
pamela M | Premières impressionsThe lady who runs the place is 10/10. She made everything very easy and smooth. If she's not self-employed then give her a raise.
Monica M | Premières impressionsdound head office in Arizona to be pricks with a $15 late fee. Don't forget to pay your bill on time
mike c | Expérience généralePro rated is a rip off. You should be ashamed. The staff told me i would have to pay for unit before i could use came back to get refund but nope. You guys suck. Never even moved anything in either
CAROLE L | Expérience généraleElectronic documents and verification would be useful.
ronda b | Premières impressionsI am a long-term customer of nine years and I must say my move out of province was very Trumatic for me. Lori Kirk has not only helped me but worked very diligently to make everything easy for me. Living in another province sometimes we ran into trouble with payments and dates but Laurie and her staff always made things right. Thank you so much
SABINA J | Expérience généraleAmazing Staff, friendly always professional
Sean T | Premières impressionsIt was good, but a lower price for the 1st month, which someone else does, would be nice.
Randy R | Expérience généraleI moved across the country and there have been a few problems on my part with payments and bank changes. But I have to say the staff have always been polite and always worked with me. It's been eight years now and I would recommend you to my family and friends. Thank you Lori, you are the best
SABINA J | Premières impressionsGreat staff-excellent facility-easy access
RON M | Premières impressionsI've used this facility for years for storage and truck rentals. Laurie, Les and Chris are simply put, the best. They are always friendly and super professional. The facility itself is always clean. I highly recommend this Uhaul location.
scottburnett s | Expérience généraleClean site and they changed my storage spot because they realized the one they had reserved for me was too tight to get my car in. Staff was very friendly and helpful.
Randy R | Premières impressionsOnly problem i found it was expensive and I was there for over 3 yrs and you kept increasing my rent
Greg B | Expérience généraleGetting the free month of storage with my truck rental was incredibly helpful for moving and the give me time to find room for my extra things.
Joel G | Expérience généraleI own two retail stores in Sarnia and the efficiency and overall demeanor of your staff made me jealous!!!! They were helpful, happy and friendly. They were very "covid conscious" and informative. I KNOW that there can only be great soldiers, when they have a fantastic Sargent....well done!!!!!
selenaclarkson a | Premières impressionsExcellent service
Kenneth W | Expérience généraleAppreciation of a very caring and knowledgable staff at this location.
dana p | Premières impressionsI honestly can't rate. What happened to me was I put a storage unit on reserve then paid for it on Feb 20th. $115.00. Due to us selling the house and I had no place to go. As it turned out exactly 7 days later I found a townhouse. Didn't need the unit. In fact I never used it. Never went on the storage unit property. I contacted UHaul via online chat and tried to see if under the circumstances I could be refunded. I just got told due to the rental agreement there is no pro rate or refunds on partially used usage. I agree 100 % with the storage rules, but for someone like myself with the incident that happened, I figured there should be some sort of adjusting factor. There's a difference of using it for a period of short time and not using it at all. I was told just to make sure I cancel before Mar 20th so I don't get charged. Chris the employee I talked to for cancelling was really perfessional and was efficient. I work in retail, have for 30 years. I know the headaches of customers trying to pull tricks to get out of agreements. But mine was a legit situation, and I think to keep people happy, and not be hesitant to use your services, there should be some sort of adjustability We all know that there are ways in retail to go over and beyond to serve our customers appropriately . So needless to say, I paid $115 for absolutely no reason. No storage use. Didn't even crack the door or lock or enter the parking lot. That, I am not happy or satisfied about
Michelle M | Expérience généraleSatisfied
juancho a | Premières impressionsVery helpful very nice respectful take care of their customers very well
Wayne B | Premières impressionsEveryone at uhaul worked so well with me when I'm going through hard times. They always understood my situation and worked with me accordingly. All the staff there are friendly and have awesome
Kyle G | Expérience généraleThank you for all great service was a life time experience for me worked out best way could for me thank you again for all.
Dan D | Expérience généraleThe staff was very friendly and helpful during my move in and move out. Thanks
Philip O | Expérience généraleThe service and equipment available was excellent.
SayedHossein L | Premières impressionsSmooth transaction.
theresa k | Premières impressionsI was pleased with the service provided. The place was clean.
Helen J | Expérience généraleChris was great!! So helpful and pleasant!! A real pleasure to deal with!!
Heather M | Expérience généraleLori Kirk and the rest of the staff ALWAYS look after our needs. Exceptional service, facilities and overall experience. Thank you Bob
robert e | Expérience généraleStaff are pleasant and very helpful. Very efficient.
mary a | Expérience généraleStaff was friendly, pleasant and helpful. Merci
calvin g | Expérience généraleVery welcoming and answered all questions. Clean facility and locker.
Michelle E | Premières impressionsFriendly customer service!
john k | Expérience généraleWill be using again soon , awesome place
Brad M | Expérience généraleI was extremely happy all around with U-Haul Storage. It was better than I really did expect. Way to go U-Haul, thanks.
ROY S | Expérience généraleThe owners at this particular Uhaul are awesome. I have been a "frequent flyer' if I may say. They are friendly, professional, courteous and can joke around a bit as well. I have sent others their.
Angelina M | Expérience généralethe staff went over and above the U HAUL requirements.
STAN B | Expérience généraleOffice was busy but the wait was not too long.
PAT S | Premières impressionsvehicle was available when requested and pick up and delivery was without incident. Would strongly recommend.
Bruce T | Premières impressionsConvenient, friendly and fast service. I would definitely recommend this business to my friends and family.
donna d | Expérience généraleOne thing ruined it all. We were locked in the facility. Tried to leave at 10pm in torrential rain. Gate said "access not permitted contact site manager". No # avail. Stuck for a long time. Angry.
Jeffrey H | Expérience généraleNever, ever have I had a problem with U-Haul. Staff have always been polite and helpful.
Catherine E | Premières impressionsThe staff are all very friendly and helpful. I rented a storage locker for a couple of years without any issues. Keep up the good work.
CATHERINE R | Expérience généraleCould have better communication with main office about closed accounts Sending bills for accounts that have all ready been closed. Other than that was pleased with the service.
Lawrence C | Expérience généraleI've used this facility twice now. Always very clean and well maintained. I wasn't able to get the size of the unit I wanted, more larger climatized units would be helpful.
Diana D | Expérience généraleVery clean and accessible facility. Helpful staff
anne k | Expérience généraleguy that assisted me at the counter was helpful. units are very clean well maintained
corey k | Expérience généraleOverall, my experience renting a storage unit at U-Haul on Confederation Street was a good one. Only complaint is that I was forced to buy a lock from U-Haul instead of being allowed to use my own.
SUNDAR N | Expérience généralethe staff was extremely help full in such a difficult time
Diana D | Premières impressionsAs long as the same general manager is there we will continue to keep coming back!
Edward C | Expérience généraleWas an amazing experience
Joshua N | Expérience généraleNothing but a good experience
tom m | Expérience généraleVery knowledgable and courteous stakk
Doug F | Premières impressionsKeep it up thanks 4 ur patience
David M | Premières impressionsVery dependable and I felt very confident storing my belongings there.
gwen g | Expérience généraleEverything was handled by the office great. Changes to what was needed, over the phone was fulfilled immediately. Great Job
tom m | Premières impressionsMy contents were FILTHY due to the open ceiling in unit. My contents also had Poplar tree fluff all over everything. I've used other local storage and never had to have items professionally cleaned.
Nicole M | Expérience généraleFriendly courteous staff who go the extra mile to help
CAROLE M | Expérience généraleStaff was always very helpful when I needed information...this was my first experience with them and would recommend them to all family and friends. Merci.
diane l | Expérience généraleMouse terds and urine all over everything. I was told to buy insurance after showing them the infestation... moved my stuff out.
Bryon C | Expérience généraleAll staff were extremely helpful. Went out of their way to assist when needed. They took their time I did not feel rushed. Very patient with all customers. Did not rush anybody even with a line up.
Kenneth G | Expérience généraleAlways clean. Never had any problems with access.
Pam V | Expérience généraleGreat place
steve j | Expérience généraleI rented a storage unit at U-Haul in Waterloo a few years ago. They did such a great job that when I needed a unit in Sarnia I went straight to U-Haul. Same excellent experience I'm happy to say.
Eric P | Expérience généraleA very friendly staff willing to help.
Gina V | Expérience généraleUsed the service to keep my motorcycle safe during winter time, everything was just fine
juan m | Expérience généralejust great.
Brian S | Expérience généraleXx
Laurie L | Expérience généraleThe staff at the location were real professional as well as friendly and helpful.
Randip S | Expérience généraleThey were good to me. I appreciate their assistance.
michelle w | Expérience généralevery helpfull staff
Katrina N | Expérience généraleWe stored our home's content for 2,5 years. The experience at U-Haul was excellent. The staff, particularly, Lori Kirk, were very helpful regardless of our concern or question.
JOHN O | Expérience généraleWell done
DAVID B | Expérience généraleI would recommend Uhaul for your storage needs. Staff were very friendly.
NITSA C | Expérience généralevery accommodating. I would recommend this U Haul facility highly.
Marion W | Expérience généraleBien
william m | Expérience généraleFriendly and very accommodating. Definitely will use again.
calvin g | Expérience généraleThe female manager has an attitude problem with customers she seems to be on a power trip. I am a business owner in Sarnia, I am also close friends with many business owners who are pleasant..NOT HER
Christine S | Expérience généraleGreat people to deal with all the time !
Todd M | Expérience généraleStaff were knowlegable and friendly.
TOM B | Expérience généraleWe weren't able to visit the space we rented, but U-Haul Moving & Storage at Confederation Street was strongly recommended to us and the staff was very helpful.
Musee R | Expérience généraleI had gone through a difficult time I found all the staff very empathetic and helpful I would highly recommend them to all that ask me
MIKE S | Expérience généraleOverall excellent experience!
CHRIS T | Expérience généraleThank you for the positive experience I received from U-Haul. The staff (especially Lori) were very helpful. I would recommend your facility to anyone.
linda g | Expérience généraleAfter renting a 26ft truck for a cross country move, I was very impressed with the drive and comfort of the 26ft Ford.
PETER C | Expérience généraleThe staff were very efficient and accommodating.
Nadine m | Expérience générale0
Kristine D | Expérience générale