Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The check-in lady was professional and very polite.
JIMMY GREEN
Évaluation :
5
Again not charge customers extra for equipment that clearly says one pricebut other than that
Jessica Smith
Évaluation :
5
Le client n'a pas laissé de commentaire.
Charles Tapp
Évaluation :
5
Le client n'a pas laissé de commentaire.
david hannuksela
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cassandra Davidson
Évaluation :
5
Le client n'a pas laissé de commentaire.
deborah pluckett
Évaluation :
4
Charge less on mileage on weak ends and tell people how much money for mileage
Leroy Thompson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert Henson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ronnie Wilkins
Évaluation :
5
The uhaul associate that checked us in and got us our truck was very knowledgeable and personable. Made for a great experience.
Mike Rose
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mary Snedaker
Évaluation :
5
Keep this respect you all show for individual
Preston Boone
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brenda Joe Parham
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kyleif Moore
|
Online Move In
Évaluation :
5
Rien
Ronald Adams
Évaluation :
3
Things were good
Sheila Lewis
|
Premières impressions
Évaluation :
1
I was charged for 40 miles over what it took to do my travels. Must be nice to have free money you sorry fucking pieces of shit.
David Humphries
Évaluation :
5
Thanks u Haul you guys did a very nice job with all my needs.
JAMES ALEXANDER
|
Online Move In
Évaluation :
3
The ac or the heat did not go work on my 10 hour drive!! We were freezing the whole way to my destination!! The charger port won’t even work!! Horrible U haul!!
Lee Shayler
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nancy Ellis
Évaluation :
5
Le client n'a pas laissé de commentaire.
Wilma Turner
Évaluation :
3
Le client n'a pas laissé de commentaire.
Jaqueri Spicer
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jose Gomez Cantarero
Évaluation :
5
Le client n'a pas laissé de commentaire.
William Hepburn
Évaluation :
5
Le client n'a pas laissé de commentaire.
Destiny Olds
|
Expérience générale
Évaluation :
5
Excellent service à la clientèle
noel kanga
Évaluation :
5
Very professional and excellent
Earl REID
Évaluation :
3
Le client n'a pas laissé de commentaire.
Monica Boykins
Évaluation :
5
Le client n'a pas laissé de commentaire.
luther anderson
Évaluation :
5
Customer service was excellent
Donna Robinson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Teresa Lewis
Évaluation :
5
Le client n'a pas laissé de commentaire.
Reginald Burroughs
|
Premières impressions
Évaluation :
3
I loved everything but I do not like that. I had to pay an entire month when I moved out on the fifth.
Tierra Stith
|
Expérience générale
Évaluation :
5
Nothing everything was good as always..thank you.
dorothy johnson
Évaluation :
5
Le client n'a pas laissé de commentaire.
NIKKI FUTRELL
Évaluation :
5
Le client n'a pas laissé de commentaire.
Diamond Lee
Évaluation :
3
Le client n'a pas laissé de commentaire.
Lyric Stith
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tyler Davis
Évaluation :
5
Le client n'a pas laissé de commentaire.
DANIEL WILLIAMS
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brenda Bonner
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Catina brown
Évaluation :
3
Not a location issue but the app is broken and it's very hard to return a vehicle after hours. Also I don't believe I should have been charged for mileage after paying an astropical amount for that fucking thing. I was pretty sure that the price I paid included mileage.
Rowyn Ackerman
Évaluation :
5
Le client n'a pas laissé de commentaire.
James Hoff
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeffrey French
Évaluation :
5
Person on duty was very helpful. I am of course a repeat customer
Richard Harris
Évaluation :
5
Excellent! I appreciate all of the staff here. Maria especially. Amazing customer service and support.
Kyle Pope
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
William Hunt
Évaluation :
4
No comment at this time
dyquan Hooper
|
Premières impressions
Évaluation :
5
Great staff who really made the situation work. When there was a problem (once) they approached it from a "how can we fix this?" perspective.
Barbara Banze
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Mary Clanton
|
Premières impressions
Évaluation :
1
Everything
milika Edmonds
Évaluation :
4
Le client n'a pas laissé de commentaire.
Clifton Massey
Évaluation :
4
The staff In Petersburg went over and above what needed to be done. I appreciate them.
Susan Whapham
Évaluation :
5
Le client n'a pas laissé de commentaire.
melissa funari
Évaluation :
5
Le client n'a pas laissé de commentaire.
DAVIDMICHAEL ROBINSON
Évaluation :
5
Excellent
DENNIS KENNEDY
|
Premières impressions
Évaluation :
4
Excellent service à la clientèle
ROYALEMANUEL TURNER
Évaluation :
4
Le client n'a pas laissé de commentaire.
Caprina McCoy
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Caprina McCoy
Évaluation :
5
I've been dealing with uhaul for some years and I've never had a problem with the equipment or customer service. I would highly recommend and I've used several locations. Starting with good customer service is a must!
Gloria Stigall
Évaluation :
5
Still as you are
James Porter
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mariann Williams
Évaluation :
4
Le client n'a pas laissé de commentaire.
Tonya Lowder
Évaluation :
5
Le client n'a pas laissé de commentaire.
jose zavala
Évaluation :
5
Had a great experience from getting the truck to renting the unit. The app makes things so easy and the 24/7 pickup/drop off was so helpful. I would definitely recommend u-haul for all your moving needs
Frank Gilmer
|
Online Move In
Évaluation :
4
Le client n'a pas laissé de commentaire.
jasmine Davis
Évaluation :
5
The location was not the preferred location. I checked the reservation at 3:30am on the day of the rental and I was to pick up about 1 mile from my loading location. When I arrived and no 26' truck was on site, I called Uhaul to be told that you had changed my pickup location to one 8 miles away (back toward where I came from) so I backtracked 8 miles then drove another 8 miles to my loading location. Ultimately, I was over 1/2 hour late and lost that time to my loading crew who were waiting for me. Given that I had to pay them for an extra hour ($50) this location change cost me at least $25 plus the extra 8 miles and fuel (about 1 gallon of gas at $2,99 per gallon). So all told, it cost me about $36 more due to your change of location at the last minute. It would have been nice if you'd have sent an email or text to alert me to the change.
WESLEY PARTIN
Évaluation :
5
The staff was very polite,helpful and professional.
Linda Smith
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carol Randall
Évaluation :
5
All staff at this U-Haul location were professional,, knowledgeable and respectful. From day one when I went into their office to select a U-Haul truck, the receptionists were available, attentive.& efficient. The 2 receptionists worked well together. One attended to me, while the second answered the phone. When I returned the truck in their return zone, I thought I would have to go inside to get an employee. But no, instead a young male U-Haul employee immediately appeared to process the return before I fully parked & got out of the truck. I appreciated that he was on the spot as soon as I arrived to return the truck! He also checked everything & finalized my bill quickly. I was done in less than 5 minutes of returning the truck. The great employees at this U-Haul location made renting fast, simple and easy!
daniel craney
Évaluation :
4
Le client n'a pas laissé de commentaire.
Henry Alexander
Évaluation :
4
Better tires on trailers. Tires on the trailer were cupped bad and made for a rougher ride.
David Seay
Évaluation :
5
Le client n'a pas laissé de commentaire.
delicia clanton
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Quanneshia Meade
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joyce Harville
Évaluation :
4
Nothing to approve. Service lady when renting truck very friendly and knew everything by heart. Checking vehicle back in was also pleasant. Check in guy was very nice.
Joseph Andrews
Évaluation :
4
You were very understanding and appreciated
Earnestine Saunders
Évaluation :
5
Excellent customer service. Prompt and easy process. The attendants were very professional.
Norman Carter
Évaluation :
1
Sales person put my driver's license on her personal phone. Found out that I had no confirmed reservation that I had booked with her. Took my credit card information but have no record of it in the system.
Jackie Green
|
Premières impressions
Évaluation :
5
They was very helpful they make sure that I understood everything before I left with the U-haul they explained everything to me about the storage unit so thank you I was for me please
delicia clanton
|
Premières impressions
Évaluation :
5
S.O.
Cassandra Badal
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
romeo branch
Évaluation :
5
Super convenient to my mom's house.
Phyllis Fannin
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joseph Lightfoot
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mary Williams
Évaluation :
4
Merci
Russell Datts Sr
Évaluation :
2
Fuel and coverage were inaccurately recorded.
tomeka Melina
Évaluation :
5
Le client n'a pas laissé de commentaire.
Patricia Herring
|
Expérience générale
Évaluation :
5
Lamont went above and beyond to accommodate me moving from Atlanta. Extremely helpful and courteous .
KIMBERLY ROBINSON
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Antionette George
Évaluation :
5
nothing your staff were wonderful and very helpful.
Ramona Brown
Évaluation :
3
Le client n'a pas laissé de commentaire.
Lotonya Williams
Évaluation :
4
Le client n'a pas laissé de commentaire.
Tonya Sims
Évaluation :
4
Le client n'a pas laissé de commentaire.
Melvin Brown
Évaluation :
5
Le client n'a pas laissé de commentaire.
Benjamin Rabin
Évaluation :
2
I didn't check the back of truck until time to load. The door was a little hard to let up, but very hard to let down. It had bugs in it. They need to check and wash out after every use. I will not use Crater road location again
darlene smith
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marc Petit-homme
Évaluation :
5
Everything was great
alfred brown
|
Premières impressions
Évaluation :
4
Employee was awesome. Personal and professional. Great experience.
DANIEL KERR
Évaluation :
1
Le client n'a pas laissé de commentaire.
Janora Brown
Évaluation :
5
OMG, this place was welcoming and helpful - huge difference from my pick-up experience. I'm definitely giving this store my business in the future. They know how to treat people right! _Keep up the great work_
Hector gonzalez
Évaluation :
5
Le client n'a pas laissé de commentaire.
Aletha Moore
Évaluation :
5
Excellent service!! Very helpful and nice!!! Thank you!!
Kelley Newton
Évaluation :
5
Everyone was friendly and helpful. Check in and out was a breeze.
Kandace Coe
Évaluation :
5
Nothing always a pleasure
W Howard Myers
Évaluation :
5
Le client n'a pas laissé de commentaire.
DASHA RIDLEY
|
Premières impressions
Évaluation :
5
The customer service was great
cheryl white
Évaluation :
4
The only problem I had with the mice had got into my things .
Kevin W Richardson
|
Expérience générale
Évaluation :
5
Renting from the Crater Road Location in Petersburg was a good experience.
Joyce Harville
Évaluation :
5
Very helpful and kind staff. Easy to work with .
Jeffrey Brown
Évaluation :
5
Great service in general
Carlos Vargas
Évaluation :
5
Trucks need better maintenance. Check engine light came on and brakes were bad.
Jason Burton
Évaluation :
5
Le client n'a pas laissé de commentaire.
Antwone Vass
Évaluation :
5
Le client n'a pas laissé de commentaire.
SHAWNTESSELAMONT TYNER
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
gary rounds
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kyona Dickens
|
Expérience générale
Évaluation :
5
would be nice to be informed of the deposit b4 hand
DREAMA Collins-Williamson
Évaluation :
5
Nothing the service was exceptional
W Howard Myers
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mathew Boersma
Évaluation :
5
Le client n'a pas laissé de commentaire.
Janice Brown
Évaluation :
5
Merci
janeave teal
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
janeave teal
Évaluation :
5
The nice young were very helpful
patsy hudson
Évaluation :
5
Your employee, Lamont was curious and very accommodating. He exemplified excellent customer service skills.
YuVonne Seay
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
YuVonne Seay
Évaluation :
1
I was mislead by someone who worked at this location about how much it would cost to return the trailer a few hours later. When I called 9/16 about extending the drop off by several hours I was assured the additional costs would be around $20. I got charged a full second day on the rental of the trailer. I know all phone calls are recorded - it needs to be pulled and I need to be refunded. Had the representative been honest about the costs, different arrangements would have been made on my side. 100 % scam behavior.
brian rose
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jason Burton
Évaluation :
4
Le client n'a pas laissé de commentaire.
Sengkeo Keophila
Évaluation :
5
I love RJ. She was so very sweet and kind every time I came up there. It really made my experience there great
Tameka Bigelow
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Altamarie Woods
|
Expérience générale
Évaluation :
5
I have been using this facility every summer for the past 3 years and I keep coming back because there is always a lot of availability, storage units are clean, access hours are great, and employees are top notch. No complaints!
delarius tarlton
|
Expérience générale
Évaluation :
5
I was able to use my storage unit whenever I needed since it was an outside unit. My items were undamaged. Just had that old problems of insects. Other than that I was well pleased. I knew in advance to spray all package prior to placing in my car.
GAIL BRANCH
|
Expérience générale
Évaluation :
5
The staff was very friendly and helpful. They went above and beyond to assist me.
Ghan Butler
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Erica Jackson
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
samuel campbell
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Renee Johnson
|
Premières impressions
Évaluation :
1
Le client n'a pas laissé de commentaire.
giselle marshall
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Karen Smith
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Milton Akoi
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
linda person
|
Premières impressions
Évaluation :
5
They were very friendly and very helpful. I would recommend them to anyone. They would probably have the same experience as I did.
Mary Mckeever
|
Premières impressions
Évaluation :
5
I found the office staff to be very friendly people, especially the assistant manager. She is a very knowledgeable and professional asset for your company I am also glad we became friends I would pass all the locations near me to do business here.
grayson Austin
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Danielle Denham
|
Premières impressions
Évaluation :
5
RJ is amazing! She is pleasant, helpful, and goes above and beyond! I just love her!
TARA MCKEEL
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
quanisha barnette
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Benita Morris
|
Premières impressions
Évaluation :
4
It was good but the only thing was they need to be more clearers with instructions about the locks before you move out the storage unit.
Senyiah Dixon
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ronald Wilson
|
Expérience générale
Évaluation :
3
My storage unit has a leak in it some of my belongings got wet , it was a few TV's in there haven't had time to check them yet, have pictures of the wet boxes and wet standing in the unit
shawn hurt
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Lashawn Taylor
|
Premières impressions
Évaluation :
5
Everyone was very pleasant and extremely helpful. Gonna miss them had my unit 2 years
jawana stephenson
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
VERNON OSBEY
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brenda Jackson
|
Expérience générale
Évaluation :
5
RJ was very helpful!
Stacey Clayton
|
Expérience générale
Évaluation :
5
Staff was very friendly and helpful. Would definitely recommend this U-Haul storage facility.
teresa brockwell
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Clatina Carter
|
Expérience générale
Évaluation :
5
They were amazing and were so helpful.
Mariah Aquino
|
Online Move In
Évaluation :
1
Le client n'a pas laissé de commentaire.
allen donahue
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Zipporah Felton
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robbie Mitchell
|
Expérience générale
Évaluation :
5
The most clean and fresh-smelling U-Haul storage facility I have encountered. Thank you also for the peace of mind of keeping my personal items secure.
Marcia Shelton
|
Expérience générale
Évaluation :
5
Prices are steep but overall it was ok
Dewawa Murphy
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kevin Foushee
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jared Plunkett
|
Expérience générale
Évaluation :
5
This Uhaul location has been an excellent source of moving relief and storage during my stay in the area. Everyone from Ms. Evans to all staff have been accommodating, helpful and professional.
ToWanda Wiggins
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
tenisha bugg
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
RONALD THOMAS
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Demetria Freeman
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
rhonda flores
|
Expérience générale
Évaluation :
5
The Guys was very helpful and well manner.
Kim Morris
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Andrew Deramus
|
Expérience générale
Évaluation :
5
The workers are also super help and go above and beyond to make sure all the customer needs are met would recommend U-Haul on Crater road Everytime
Yaminequa Werts
|
Expérience générale
Évaluation :
1
Le client n'a pas laissé de commentaire.
Latoria Amantine
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
William Rehard
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alicia Anderson
|
Expérience générale
Évaluation :
5
Personnel amical
juanita hill
|
Expérience générale
Évaluation :
5
I was in a FRENZY on the storage issue. Went to the Crater Rd location. Ms. Evans greeted me with a smile and concern (I think she recognized my confusion). After brief inquiry of my situation she was able to professionally resolve my issue. Had she not taken the concern for what I needed, no telling what type of fiasco would have resulted. Also to add the staff/ associate's were very courteous, pleasant and efficient. You would have to attribute this as well for Ms. Evans. This type of management is a value add to any company, but I sure am truly thankful I received this excellent service. I would recommend this location as well as U-HAUL to friends and family alike. I am proud to share my U-HAUL experience to anyone. Thanks Horace
Horace Ball
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Sean Lawrence
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Anita Bennett
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Tyresha Stith
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
deon kelly
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
bonny drew
|
Premières impressions
Évaluation :
5
Excellent environment good people safe place to store your valuable belongings
Willy Starkes
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
william taylor
|
Premières impressions
Évaluation :
5
Staff was very friendly, helpful and professional.
teresa brockwell
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Dawn McIntosh
|
Expérience générale
Évaluation :
5
The young lady who assisted me was awesome. I'm 70, not crazy about computers; had tried to do this online. Anyway she made me feel comfortable, not like I was being a bother to her. It took her less than 10 minutes to finish my paperwork, she took me to my unit. She represents your company 100 %
Carolyn Johnson
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Zelder Jefferson
|
Expérience générale
Évaluation :
5
NO PROBLEM NO ISSUE IF ANYTHING THEY WORK WITH YOU THE STAFF IS VERY NICE AND PLEASANT
Kendriel Watkins
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael Ellerbe
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Troy Davis
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Andrea Purnell
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Delarius Tarlton
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Vinessa hamlett
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jolanda Swann
|
Premières impressions
Évaluation :
5
The customer service was wonderful
Korwana Mattocks
|
Expérience générale
Évaluation :
1
My belongings were stolen. The manager and assistant were aware but will not help. They even cut the secured box. Very upsetting
Francoise Favi
|
Expérience générale
Évaluation :
2
They cleared my storage out and gave it to someone else before I ever called or advised if I was done with the storage unit. They just assumed I was done and took it. Now I'm having to find a new storage Unit for my stuff I was going to be putting back in there but it won't be with UHaul.
MICHAELJASON BABUKOVIC
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
martha bradshaw
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Nancy Sanderson
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cheryl CruiseAllmond
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Keisha Smith
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
viola patton
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Vinessa hamlett
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tonya Childs
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
shawn burns
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Linda Jackson
|
Expérience générale
Évaluation :
4
Restrooms just needs to be kept stocked with hand soap and toilet paper
TaNita Cox
|
Expérience générale
Évaluation :
5
A much easier process than we expected with a very pleasant, professional staff member
Barbara Banze
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Trent Lofton
|
Expérience générale
Évaluation :
5
Hands down the best Uhaul experience ever- Marie's customer service -- and her team's -- are superior! They did a wonderful job last minute helping me get a truck and get in their facility.
Nicholas Parisi
|
Premières impressions
Évaluation :
5
Excellent service à la clientèle
Monique Taylor
|
Expérience générale
Évaluation :
5
I love working with RJ . I've completed a few uhaul services with her assistance this year. RJ has implacable customer service and always willing to help. I live in Henrico 40 miles away but prefer the Petersburg location. I have confidence in knowing every transaction will run smooth in working with RJ. Thank You TC
Twanda Cox
|
Expérience générale
Évaluation :
5
Precious at the Petersburg, VA location was so friendly and nice. She is an amazing employee.
Sharniece Vaughan
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Andre Taylor
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Monique Horton
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lisa Smith-Robertson
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gloria Gregory
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Paris Beasley
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHRISTOPHERSCOTT LINDHOLM
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Thomas Wright Jr
|
Premières impressions
Évaluation :
4
Only problem was the latch on my storage was warped broken, could not lock my unit. Staff member Chris said he would fix it right away and leave my key in the office.
Cheryl Brown
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Phelicia Chambliss
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Ashli Goode
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Amonte Allen
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Malita Jefferson
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Shenell Tolson
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lashirl Howard
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
thelma Sheridan
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARY SMITH
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Deana Taylor
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Creshaunda harris
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Desmond Harris
|
Expérience générale
Évaluation :
2
No one was in the store. So I did the check I. Online myself and it would not let me get the first month free as advertised. The unit has a pile of rocks and is very muddy outside of it
Princess Shands
|
Online Move In
Évaluation :
5
Maria Evans is a great person. Always goes above and beyond to make customers happy!
Zuleymari Vazquez
|
Online Move In
Évaluation :
4
Le client n'a pas laissé de commentaire.
Zachary Griffin
|
Expérience générale
Évaluation :
5
Quick and simple.
Barbara Wingate
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
SHIRLEYMICHELLE BROWN
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
conchita spurlock
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
shawn burns
|
Premières impressions
Évaluation :
5
Great service
Carnita Stewart
|
Premières impressions
Évaluation :
5
The staff was very helpful and professional answered any questions that I had and prompted
kenneth garden
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
thelma Sheridan
|
Premières impressions
Évaluation :
5
Great customer service. Always willing to help.
Zuley Vazquez
|
Online Move In
Évaluation :
5
Very professional staff. Always friendly and helpful. I rented the climate controlled storage and was so satisfied with this service. Fortement recommandé!
Vivian Bethea
|
Expérience générale
Évaluation :
5
I know one thing your employee R.J is great she should be promoted to a manger because she is so wonderful at her job and was doing all the work by herself and still managed to help all the customers there on her own with great timing and all she is Awesome she should be getting all the raises at that location such a wonderful big help and very knowledgeable
Fallon Roberson
|
Premières impressions
Évaluation :
5
Thank you for all. Good job.
claudia Gutierrez
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Latecia White
|
Expérience générale
Évaluation :
3
I paid for a lock that wasn't in the storage unit, had to go to Walmart to buy another one. Please refund me for the lock I purchased from you. Merci.
Terrie Hursey
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
felicia harper
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
shamela hennegan
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Avery Gilmore
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
marquis williams
|
Premières impressions
Évaluation :
5
Love Maria!!😍
Qumar Richardson
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Fatisha Blanding
|
Expérience générale
Évaluation :
5
Excellent customer service! Friendly staff with clean facilities. Je les recommande fortement.
Delarius Tarlton
|
Expérience générale
Évaluation :
5
I think the truck needs to be checked out because at time it was very loud, but the whole experience was great!
Dana Keys
|
Premières impressions
Évaluation :
5
Amazing staff. I would definitely recommend
Latasha Cooper
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Edith Smith
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael Bender
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Louis Brown
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Corey Young
|
Premières impressions
Évaluation :
5
All the people the worked in U-Haul are very nice and very good service. Exelente
claudia Gutierrez
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jamilah Smith
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
MATTHEW THOMAS
|
Expérience générale
Évaluation :
5
My moving out experience was great , Milton that works at the Crater Road location was very helpful and kind.
Brittany Rickmond
|
Expérience générale
Évaluation :
5
Maria was so personable & accommodating. This was my first big move and she made it an easy transition!
Louis Brown
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cathy Eraso
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeremy Lassiter
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cory McWilliams
|
Premières impressions
Évaluation :
5
Staff there are well knowledgeable and courteous. It was a quick and easy process.
Chunita Swint
|
Expérience générale
Évaluation :
5
I have have using the crater road location for the last year. The staff has been wonderful And the location always maintained Thank you
DAVID DAVOS
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
James Gwaltney
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeremy Lassiter
|
Online Move In
Évaluation :
5
Staff was very friendly and knowledgeable
Felicia Haymon
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Maria Evans
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARY SMITH
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael Freeman Sr
|
Expérience générale
Évaluation :
5
RJ was very helpful!
KYNETTA BELL
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
harold petke
|
Expérience générale
Évaluation :
3
To start off I was very disappointed with uhaul on Timberlake road in Lynchburg. I was assigned a truck then given a key and pretty much just told to go find the truck. I sent my brother back inside to see where the truck should be and the store associate told him either in the front line or on row B . When went to look for it the truck was nowhere to be found so my brother had to go in a second time and they finally get up off their butt and come outside to help look for the truck. The truck was on the other side of the parking lot nowhere near where the associate said it was. Next I get down to location on oaklawn boulevard in hopewell Virginia and tell them I have a reservation for a 10x20 they tell me they don't have any available. I ask why would they allow someone to book something they don't have. They tell me online doesn't know what they have and the system is in so many words jacked up. They then call to the location close to them and they didn't have any either. He then called Petersburg crater road location and they say they have one so I had to drive all the way to that one (using more mileage) which I'm sure they won't deduct from the pay. After all of this, I doubt I will do business with uhaul again because this was all very unprofessional
Raven Scott
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Derek REESE
|
Expérience générale
Évaluation :
5
S.O.
Larry Wortham
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mary Coles
|
Expérience générale
Évaluation :
5
Very professional and nothing but outstanding customer service.
traci robinson
|
Expérience générale
Évaluation :
5
Everyone was super helpful.
Chunita Swint
|
Premières impressions
Évaluation :
5
Keep up the services thanks
Velma Talley
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sanoviann Baxter
|
Premières impressions
Évaluation :
2
Le client n'a pas laissé de commentaire.
toni judy
|
Online Move In
Évaluation :
5
Personal very kind, friendly and helpful. Fast and speedy service and very knowledgeable about products.
Linda Jackson
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tamia Wells
|
Premières impressions
Évaluation :
5
Excellent customer service and availability of storage units. Facility very clean.
Delarius Tarlton
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Niya Middleton
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
traci robinson
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lisa Smith-Robertson
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
bruce jones
|
Expérience générale
Évaluation :
5
Professional service and customer friendly service from start to finish. Took the rough edge off of my moving experience . Merci!
walter broner
|
Expérience générale
Évaluation :
5
As a return customer; I Marcelle Johnson was very excited and very impressed upgrades, I was very glad to see all the new equipments. Hello"!! everyone I even got the chance to experience driving one the new cargo vans and I must say that I truly love everything about it and iam so looking forward to return back soon with my family, & Freinds Thank you so much for y'all outstanding support & service God Bless you all stay safe.
MARCELLE JOHNSON
|
Premières impressions
Évaluation :
5
About and beyond customer service, great team
flash point properties
|
Expérience générale
Évaluation :
5
Top staff and professional service. Je la recommande fortement.
walter broner
|
Premières impressions
Évaluation :
1
My property inside the unit was wet and started to mold as if the storage had flooded at some point also I called and asked to have an extension for my payment and they made a note of it but still took the money out I also feel the cost is beyond reasonable I moved to a storage the same size and pay 46 dollars a month for it also if your payment is late they put a lock on it that day it’s late but you have to wait til they feel like taking there lock off or will give you the key to take there lock off and have you bring it back I do not recommend anyone using this storage facility
crystal evans-coggins
|
Expérience générale
Évaluation :
5
The lady was great friendly and informative
Pamela Bishop
|
Premières impressions
Évaluation :
5
It was a very good experience
David Williamson
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Thelma Shearin
|
Expérience générale
Évaluation :
5
The staff was helpful, knowledgeable, and remembered our names when we came in with questions! BIG plus in customer service! I would definitely rent from them again!
IRA ASTIN
|
Expérience générale
Évaluation :
5
Loved the overall customer service. Thank you!
MARQUI WASHINGTON
|
Expérience générale
Évaluation :
5
My experience is as good as it gets and offing that first month free, because I rented a van, sealed the deal!
Tyrone Brown
|
Expérience générale
Évaluation :
5
I appeiate maria for working with me as much as she could
sharon street
|
Expérience générale
Évaluation :
5
RJ, the Asst Mgr, was extremely helpful (and we needed a lot of help!) with her questions and suggestions. She explained everything clearly and thoroughly. And to top it off, she was very pleasant and personable. Altogether a good experience.
Janet Coates
|
Premières impressions
Évaluation :
5
Great team work and excellent customer service
flash point properties
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
TAMIKA PATTON WATKINS
|
Online Move In
Évaluation :
4
Le client n'a pas laissé de commentaire.
Pamela Edmonds
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brittany Rickmond
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Quinetta Bassette
|
Expérience générale
Évaluation :
5
The workers at this location are awesome! Very friendly and professional!!
Sherndale Hinton
|
Expérience générale
Évaluation :
2
There is dirt and mud all in front of my unit causing a slip hazard for me. I reported to the worker while I was moving in.
Sharmane Butler
|
Online Move In
Évaluation :
5
Maria and her staff provided top notch customer service. Maria is wonderful. Great personality. Outstanding customer service.
sherry watkins
|
Expérience générale
Évaluation :
5
I definitely got to know the staff as I worked with them for several months during this last move I made. Each time they were very helpful and courteous! I really would recommend them for all your moving and storage needs! It's really nice having a free month of storage when I used the uhaul truck for my one way move. It's a costly thing to do and that expense free of charge really helped! And 1 last thing, the public restroom was a great plus too. Moving is a dirty job. After a hot summer day moving boxes and furniture it was handy and helpful having a restroom facility on premises. It's the small things that matter most. And having a place to go when ya gotta go is spot on. As well as a place to freshen up when your wore down by a hard days work. Thanks again! Jess B
Jessica borden
|
Expérience générale
Évaluation :
5
Everyone was great at the Petersburg location!!! They worked quickly, very nice people.
Sheavon Thomas
|
Premières impressions
Évaluation :
5
This was my first moving experience dealing with U-haul. I'm glad I chose u-haul. I will turn to u-haul from now on when it's time to move a family member, or friend. I highly recommend u-haul to anyone who needs this type of service
CLYDEEVERETT GOODE
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kendriel Watkins
|
Expérience générale
Évaluation :
4
Allow a driveway all the way around the storage units, instead of parking U-Hauls at the back end. It is a hassle to back up a trailer or turn around in that limited space by the water.
Charles Lee Jr
|
Expérience générale
Évaluation :
3
4 months didn't realize that I have been logged into the wrong units went to go in my storage one day and it had been locked because they didn't know who's unit it was due to the front office error and my dresser dry rotted in the storage for some reason.
Octavia Walker
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
carmelita jones
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeanette Johnson
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Saundra petty
|
Expérience générale
Évaluation :
5
The General Manager was extremely professional and very courteous.
Roderick Walton
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shirley Brown
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
marlo walker
|
Expérience générale
Évaluation :
1
I rented a uhaul truck on 7/6/2020 and got one month free storage with in the one month free I had to rent another uhaul truck on 7/18/2020 and ended up getting another month free storage. The first to ladies that helped me stated I could keep the same unit but when I went to use my 2nd free month storage on 8/4/2020 the young lady Maria told me I couldn't use my free month on the same unit I had to take all my stuff that was in the storage unit and move to another unit and I could not put it in my name.. I really thought that was stupid to move from one unit to another when I rented the truck 2 times in my name. I had heavy furniture in the unit and I had to move from that unit in order to get the promotion that uhaul supplied to its customers...Maria wasn't helpful at all but everyone one else was....
laura hamlin
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Octavia Walker
|
Premières impressions
Évaluation :
5
The customer service is the best of all.They go above and beyond.They have made me a loyal pleased customer.
Terry Berry
|
Expérience générale
Évaluation :
5
Wonderful staff working the desk!!
martin weber
|
Premières impressions
Évaluation :
5
Thank you Maria and staff stay safe and be well. Hopefully some day soon we'll share a laugh and a smile again Ps Excellent service keep on trucking!!!!
Arnold Posey
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sharina Oneal
|
Premières impressions
Évaluation :
3
The units are pricey but other than that it was goid
amanda gill
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Quinetta Bassette
|
Premières impressions
Évaluation :
5
Great service on phone and in-store.
Mark hopson
|
Expérience générale
Évaluation :
5
Staff and services were excellent!!
LYNN MCCLEESE
|
Expérience générale
Évaluation :
5
The staff at Uhaul at S. Crater Rd in Petersburg has always been helpful, friendly and professional. I appreciate the entire team amd they do a great job!!!!
Shanta Bradley
|
Expérience générale
Évaluation :
4
The place was great, but the prices were high. The only bad thing was the hole in the concrete in the building as you first walk in. The floor is good except for that one, highly trafficked hole.
NIKKI BARR
|
Expérience générale
Évaluation :
5
.
David Mace
|
Expérience générale
Évaluation :
4
Great staff glad they were able to work with me.
Tryisha Brown
|
Expérience générale
Évaluation :
5
Great place to store personal items
Bridgit Spencer
|
Expérience générale
Évaluation :
5
Maria and her front office staff were outstanding. We received excellent service with one exception. The housekeeper was extremely verbally abusive & needs to be trained in customer service.
Anita Carter
|
Expérience générale
Évaluation :
5
The crew was very helpful.
Bruce Van Order
|
Expérience générale
Évaluation :
2
Massively over priced. Found a slightly large unit with another facility at 1/3rd the price. Only thing they didn't have were the individual unit alarms.
John King Jr
|
Expérience générale
Évaluation :
5
Gentleman that helped me with renting a storage space was very polite and courteous, very knowledgeable and helpful with my transaction. I was very pleased and would recommend this location to anyone
Jimmy Massey
|
Premières impressions
Évaluation :
5
Your Company has been a pleasure to do Business with first time was vehicle rental and this time a storage unit. Keep doing what you are doing you are BEST!!!
Wanda Donnell
|
Premières impressions
Évaluation :
1
Needs better management. Maria is the reason I will choose a different company next time.
Ivory Mitchell
|
Expérience générale
Évaluation :
5
The facility staff were always accommodating and the area was always clean.
Lurna McPhatter
|
Expérience générale
Évaluation :
4
S.O.
Nate Allen
|
Expérience générale
Évaluation :
5
great experience
jack stringfield
|
Expérience générale
Évaluation :
2
The initial staff was great, the other staff members where ghetto.
Steven Arevalo
|
Expérience générale
Évaluation :
4
I used this facility to store my daughter's college dorm contents over the summer. I will definitely be returning. Very convenient.
Nicole Wright
|
Expérience générale
Évaluation :
5
The crew of people were good at this location.
DON REINHOLD
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.