Customer Reviews for U-Haul Moving & Storage at Deerfoot

Évaluation :

5

Great overall experience. Thank you

Évaluation :

5

I would like to especially thank Bliss for her most excellent customer service. Merci.

Évaluation :

5

Bien

Évaluation :

2

Overall, it's ok, but there is a problem with theft. D.S. has been stealing from this facility (and others) for a while now. I had information on him when he ripped me off, although I wasn't being listened to and left feeling like I was guilty of something rather than a victim. Use the cameras more and possibly change the ceiling of each room so it's not accessible from above and can be seen. I was specifically targeted, but how do they get in through the main entrances. *Bliss is awesome, dedicated, and (I believe) she's doing the best she can..

Évaluation :

5

Overall experience was great.

Évaluation :

3

I give average because I used uhaul yesterday and yet they did not provide my receipt. I don't know why, it's almost 15 hrs but I didn't receive. I used two time same place and both time the problem is same.

Évaluation :

5

Fast and efficient getting checked in, friendly service. Appears to be very well secured.

Évaluation :

5

More flat beds.. Very busy location

Évaluation :

5

nothing much I can say the staffs when i pick up my rental were very nice and accomodating.

Évaluation :

4

Change the hours for customers access, and make using a accessible for big entrance too hard for customers

Évaluation :

5

Not much to improve

Évaluation :

5

We were using the storage facilities for 8 months and never had an issue here. I dealt with Bliss on a few occasions and she was fantastic, friendly and very helpful! We would definitely recommend this place to others and won't hesitate to come back if we ever need to.

Évaluation :

5

Thanks to all the staff that assisted me. Very friendly and eager to help. Many thanks!

Évaluation :

2

EVERYTHING!!!! Uhaul was a horrible experience from start to finish . Driver's side door didn't close properly, under half a tank but recorded half. A ten foot turned into a 15 foot to get one way , 3 different quotes on the price then I was told I had to return it back into the city how is that one way ? The person I spoke to where I was to return it at sage hill in Calgary was yelling at me and told me I would be responsible if anything happened if I didn't return it to his place . This was an absolutely nightmare of an experience!!

Évaluation :

3

Not happy when we come all this way hour drive to pick up truck and Storeage unit 2597 and they say it's under repairs under Nancy Wright /Shane Wiebe check the records he booked the truck. Then we have a 50 dollar credit if referral which didn't get applied the the amount Then we get a call your booked on the Saturday had to go to another location then we get told 100 deposit it's 125 then we drive to Strathmore' to drop off unit and put extra gas in seems like reimbursements seem to be a problem look at what we did and why we didn't get the 50 back She said it's a computer well sorry not happy with that resaon we are human and should be paying for what we get.

Évaluation :

5

Merci.

Évaluation :

5

Surprising the whole experience was pleasant and not stressful.

Évaluation :

5

Always a pleasure going to this location, friendly service/staff, clean equipment and facilities.

Évaluation :

5

Amazing. The team was so friendly and nice. Also, the storage is very clean. Love it!

Évaluation :

4

Few parking for customers. Option for renting a truck for hours or half-day.

Évaluation :

5

App wouldn't work when truck returned.

Évaluation :

4

Only having one elevator and not being able to book it is about the only thing I think needs to be worked on. But your staff are fantastic.

Évaluation :

5

Staff was awesome and very supportive and helpful and quick to process the rental. The truck however had a check engine light and didn't run well and the seal was broken on the moving cart in the back and the moving blanket was missing. The fuel was also a little lower than than indicated on the agreement and the truck was dirty on the outside but clean on the inside. I reported this to the staff and they quickly and politely corrected everything except the check engine light. I had the truck just for in city use so the engine that was fumbling a bit was not an issue for me.

Évaluation :

4

Great customer service provided. Nothing Might improve this

Évaluation :

5

Everything was great! The ladies that helped inside were super friendly and helpful!! The guys that helped hook the trailer in the morning were very helpful and friendly! However, the guy that helped me off-load the trailer was not friendly at all and acted as if he was doing me a favour to unhook the trailer. The trailer was not 100 % straight when I reversed, and he kept insisting that I make it completely straight and then gave me attitude to move my car forward when he lifted the trailer off my car. I will come back to this location purely because of the service I received from everyone else, but this one guy really needs to get his attitude checked!

Évaluation :

5

The staff went above and beyond to help me with all of my needs and I really appreciate them ❤️

Évaluation :

5

Very satisfied.

Évaluation :

5

World of difference from the place I picked up from. The person helping me was friendly, knew what to check, had two people outside immediately to unhook a trailer. Place looked very professional.

Évaluation :

2

The vehicle was not with winter tires but 3 seasons. That's absurd. Safety hazard that put my life in danger driving in the middle of a whiteout.

Évaluation :

5

Très bien

Évaluation :

4

U- Haul must send the final bill other than the booking amount,which does not happen in my case.

Évaluation :

5

The staff at this location are the only positive experience we have from U-Haul. The ridiculous price hike was just plain robbery BUT the staff at this location were the best we've encountered. The location was very well kept and even smells good. The staff were friendly, helpful and just fantastic. U-Haul should give them a treat and make sure to show value to their employees if not for their customers.

Évaluation :

5

The staff are awesome at this location and the hours are great also. If you don't have access to a car you can always grab the transit it goes to the train station or 32 Ave where you can transfer to another bus. I have been using this location for a while and Bliss and her team have always been top notch for me, they always find a resolution for my storage or vehicle. I will be happy to recommend this location and the storage or vehicles to amyone.

Évaluation :

5

All was great so keep up the great work

Évaluation :

5

I had great service all around, the lady that assisted me on Sat Feb 24 at 10:45 am was very good at what she does and made everything easy. Thank-you very much for another great experience renting a vehicle from this location, much appreciated. I have no recommendations, all good.

Évaluation :

4

My only suggestion would be to schedule times the elevator and moving carts as we had to wait a long time to move in due to so many people there at the same time

Évaluation :

3

Make sure there is gas in it We only had 1/4 tank Real dusty inside Make sure customers know up front about 129,6 extra charge at pickup time

Évaluation :

3

Less than a quarter tank of gas on pickup.

Évaluation :

4

Very busy - times should be scheduled for move in/move out as there is only one elevator and not enough moving carts

Évaluation :

5

Manager is very helpful

Évaluation :

1

Tried to rent a truck, the staff were absolutely useless I ended up wasting almost 4 hours of my time and didn’t even get to rent the truck due to incompetence….the total stupidity on display was astonishing

Évaluation :

3

The facility itself seemed to be fairly decent. However, there seems to be lack of communication and organization. I rented one unit online, however when I went to go secure it the next morning I was told that it was no longer available due to a leak. They attempted to put me into a slightly smaller one, but upon opening that one it was full of items, so they offered me 2 smaller ones instead. It was very unorganized, and poor planning on their part. The staff did their best to try to fix the situation, it is just unfortunate that I wasn't able to get what I originally wanted, had to purchase more then one lock, and now have 2 smaller units instead of one big one.

Évaluation :

5

Good service

Évaluation :

4

Update the card payment terminals

Évaluation :

4

Need to work on U Haul App

Évaluation :

5

The facility is very secure and well organized. The rules and procedure is easy to follow

Évaluation :

4

Hard time to remove from parking space had to reverse onto Grass area between two other trucks so tightly parked side by side but we managed 😁

Évaluation :

1

Employees had no clue what to do and could not explain the reason for somethings. There was leaking coolant in the cab of the truck and the tires had no grip even with them being winter tires.

Évaluation :

5

Thanks

Évaluation :

5

The app crashed during the returning process and I was unable to upload all the required pictures.

Évaluation :

3

Please try to purchase more flat dollys! There were none available for any of the people moving in, which makes it incredible difficult.

Évaluation :

5

Aucun

Évaluation :

3

Trailer hitch was loose and didn't fit tight on 2" ball receiver, causing trailer to drive non-smooth

Évaluation :

1

Don't call 24 hrs after I returned a 26 foot truck and ask me when I was going to return it. Then proceed to ask me if I am sure I returned it to the same location. I have my car that I drove there in so yes, fairly sure. Finally calling yet again to ask how many km I drove. Will not be renting here again. Worst rental experience.

Évaluation :

5

Thank you for your service

Évaluation :

2

Have the manager take customer course in public relations… name ms si - - y?at Deerfoot and 12 st. Calgary N. E 1st Printed receipt for Fuel , was incorrect I requested a correction reprint she was passing my attendant and grabbed and tried to crush the incorrect paper I then reached for it and kept both copies she wasn't the one serving me …. Not Impressed

Évaluation :

4

same as above too much snow ice and slush

Évaluation :

5

The manager should get a raise. The confusion on the storage unit prices and when I couldn't pay she totally understood. If I ever get anything from U-Haul I will definitely choose this location

Évaluation :

5

The ladies who helped us check-in/out were absolutely a pleasure to work with, they were very helpful, kind and had smiles on their faces, very polite, will definitely use U-haul again in the future. thank you for making our move a breeze. Cheers :)

Évaluation :

5

The girls at the desk were lovely and super friendly and helpful. I wish when I first moved I came to this location. Keep up the amazing work and I defiantly will be back to this location for my next rental or for boxes and stuff.

Évaluation :

5

The person who assisted was very helpful! Storage facilities were clean and felt safe. Merci.

Évaluation :

2

The dolly I requested was not in the truck. The truck had about 2 inches thick of ice in the cargo area I had to chip and shovel out. Overall just a subpar experience in comparison to my normal U-Haul experience

Évaluation :

5

The staff members today on January 22nd 2024 were very knowledgeable helpful and I was greeted with a smile for both of them This is how it should be at every location

Évaluation :

5

Every moment of this was a good experience. Thank you so much!

Évaluation :

5

Truly a safe secure clean and well run facility. I wouldn't go anywhere else/ great value for money. Excellent customer service.

Évaluation :

3

The vehicle was rented to me with less than 1/4 tank, closer to 1/8 really. This was very unprofessional and made me need to stop and fill up the tank almost immediately. Why not just rent out the equipment full and then expect it to be returned full, rather than needing to guess/plan to run the gas down to some random level. I left more gas in it than it had when I got it, so you're welcome. But if I had been under the amount, you would have charged me more than the gas is worth. Happy that I was able to take it one way from Calgary to Abbotsford after having multiple flights cancelled. Pleased that it had legitimate mountain/snowflake tires on it as well, and it handled fine through the mountain passes on packed snow/ice. The gas thing was just a real bummer and left a bad taste about the experience. I talked to the lady at the Aldergrove return location, and she said they would never leave a vehicle under half, so it may just be a Calgary location issue. Also, I nearly forgot, when I made my original booking over the phone, I showed up to the location, paid my Uber driver to take me from the airport to the rental location, online it said they were open, and uhaul confirmed that it was available and open, but when I got to the location they were closed. Their sign said they were open, but the door was locked and nobody was inside. No one answered the phone. I had to call uhaul back and they had to quickly find me a new location to pick up a truck from, which they did, and I was happy with that aspect of it, but I had to pay for a second ride to a different uhaul location to pick up the truck. The lady over the phone was nice and said she would give me a $50 credit for the inconvenience, so that covered my rides, but still, just disappointed with the process. We were trying to get home after my grandmas funeral and the airline had cancelled and bumped multiple of our flights, and lost our bags, unable to get through to them to cancel our new flights, it was just such an ordeal, so the uhaul stuff not working out originally felt like "here we go again". Also, I'm not sure how/why it was required to be a 4 day rental, but if I returned it early I don't get any money back. It only takes one day to drive from Calgary to Abbotsford. Also, if I have it for the 4 days, why was Uhaul sending me a text message today saying other families are looking to book the equipment that I have, when will you be returning it. If you rent it out again during the time I could have had it, how is that fair to the customer, you're collecting two rentals on the same van. It made me want to keep the van until the end of the rental just on principle. At the end of the day, it all ended up working out and we got home.

Évaluation :

5

Overall no problems with this storage facility. I had a month free and got everything done by then. Annoying that the units door keeps slowly lowering and there is no mechanism to hold it up, can bend a bit of the metal at the top to hold it in place.

Évaluation :

5

The service was great,all the people were friendly and terrific. Merci.

Évaluation :

5

Thank you so much for the serveocdpp

Évaluation :

5

Great team. Very helpful

Évaluation :

3

Customer service needs to understand what the customer is asking not make up there own things

Évaluation :

5

Maria was amazing with helping us get our storage unit, explaining the details of how to access the storage and double-checking about additional rental charges

Évaluation :

5

Happy new year 🎉

Évaluation :

5

I was over charged in error and I shouldn’t have to wait for a refund !

Évaluation :

4

To be honest, the equipments are clean and the employees are professional. The service is excellent but some equipments need to be look at seriously. Some of the vehicles do not accelerate while entering the highway or changing the lanes. Some of the equipments have switching issues like heating and ac switcher do not work. They only work on high numbers.

Évaluation :

3

The truck USB was out of its frame. The truck was completely empty of washer fluid and staff were untrained or unwilling to rectify the issue. When they attempted to they offered summer washer fluid in below-freezing conditions. My planned route was also to go through the rockie mountains. they then offered me a different truck with summer tires.

Évaluation :

4

Actually moved out on Oct.31st not Nov. 15th stated. Got doubled charged on Oct. 26th spoke to staff members at that location and asked if I had to pay for the whole month because I only used 5 days, told me I would be refunded just had to confirm with manager. But, manager was on lunch. Asked if it was ok to leave and they would handle it and requested an email. Was told, no problem. No email received until end of November and only 1 refund showing on my credit card statement of that double charge. Emailed credit department to enquire about other refund, NO RESPONSE.

Évaluation :

5

Remember to offer moving blankets.

Évaluation :

3

I was charged an additional fee because your app would not work. I followed all instructions, however the app would recognize my location (location was On for my phone). The app just continued to try to find the location. This went on for 15 minutes. I took several screen shots while this was happening. So now, I have to pay extra for something that was no fault of mine. Your app is ridiculous, and unnecessary to complete the drop off process. The staff, facilities, and vehicle were great. Your bullshit app, and making me download that foolishness to complete the drop off was/is horrible, and in general just a stupid idea on the part of your company. Especially at 2 am, when it doesn't work and there's no help around. Just a way for your company to gouge extra money outta people at no fault of their own. Nice scam if you ask me, tack on some bs charges because you have to use an app, and it doesn't even work properly.

Évaluation :

5

You have great staff!!!

Évaluation :

5

Storage facility very clean and well kept. Staff were very friendly and helpful.

Évaluation :

5

No comments

Évaluation :

5

Lower insurance rate

Évaluation :

5

Very helpfull and friendly staff, storage unit was clean as new...very nice

Évaluation :

5

Thank you for accommodating me and having wonderful staff.

Évaluation :

5

Staff are really helpful .Appreciate thr efforts of GM Bliss,Maria and Ranjeet

Évaluation :

1

Our unit was broken into and some of our stuff was taken.

Évaluation :

5

Super friendly, super helpful, I've moved a few times obviously and this was hands down my best experience all around.

Évaluation :

5

Good people Good service.

Évaluation :

1

Told the manager I wanted to cancel my rental but continued to be billed.

Évaluation :

2

When I went to go move in the door to my unit was ope. And there was no lock inside like it said there would be. So I couldn't move my stuff in. I did push the inter com button and no one answered. So I then emailed 2 times now and still haven't heard back yet. I would really like to move my stuff in.

Évaluation :

1

Upon clearing out our storage locker the staff on duty tried to give others our cart even though we were using it & filling it to capacity. Hallways were dirty. The same staff member claimed we couldn't pay with cash for the rental truck when we did our estimate for the move. Later upon returning the truck, I expressed my frustration to new staff & Bliss the manager, they laughed & said of course you can pay cash but said they couldn't reverse it even though they were already refunding the debit for mileage. It was a very disappointing experience! Until then, we had been impressed with the service.

Évaluation :

5

Maria helped me a few times and she was so patient and kind and helpful

Évaluation :

5

Staff Abe was really helpful

Évaluation :

4

When checking in the size and cost of the unit I reserved could not be found and now and the unit I settled for is $10 more than I expected. I will probably call the manager to discuss. Most of the dollies available have 3 upright bars which are great for moving plywood at Home Depot but were not ideal for moving furniture. Flat dollies would be better.

Évaluation :

5

The staff were very helpful and accommodating - I would use this location in the future and recommend it to others. :)

Évaluation :

5

The young guy i had gave me a tour of facility and showed me how to scan in and where my unit was

Évaluation :

5

This location always goes above and beyond for me and my family. I feel safe and valued here! They are all awesome from the cleaning staff to management every single employee is simply amazing!!

Évaluation :

5

Thank you for all of your help, and positive attitudes!

Évaluation :

5

The staff at this location are excellent! I always enjoyed the days I had to access my storage room because of the staffs friendly vibe. Bliss was especially helpful over the year that I was a customer. Thank you Bliss! You are the best!

Évaluation :

4

Even if the door was supposed to be disarmed, every time the lock was moved hte alarm went off for a while.

Évaluation :

5

The UHAL employee who assisted us, Ros Ann was very professional and represented your brand exceptionally well. She took us for a tour of the facility and showed us access on the west and east side of the storage building. It's a beautiful facility.

Évaluation :

5

Everything was great, from the staff to the facilities and the process of moving out was very easy and efficient! Merci!

Évaluation :

5

Amazing staff and storage super cleaned and so happy with the whole experience Keep it up THANK YOU so much Gina

Évaluation :

3

If I’m your contact had insurance was so much better

Évaluation :

5

Friendly and very helpful staff, couldn't ask for more.

Évaluation :

5

All the staff from CSR, lot attendant to this facility manager were amazingly friendly, helpful, kind and very nice. They made me feel like I am their friend or a family member. They went above and beyond to help me even when their working hours were over. They still helped me, as well few other people who were at this facility on Saturday night September 30, and Monday October 2 of 2023.

Évaluation :

2

The business seems understaffed. Some customers were waiting over an hour in line to speak with a front desk representative. Once I met with a front desk agent it took 45 minutes for an agent to check me in and set me up with a storage unit that I reserved. I did arrive one day before the reservation was set to start but that is still a long process. I thought the process would've been quicker. In the end I was set up with a unit that was smaller than the one I reserved. Luckily all of my items fit. In the app it also shows my reservation and then a new unit on the account which is odd. I also had a truck and trailer to return which I received minimal help with despite asking for help and clarification from staff on how to do a return. It turned out I had to return the truck at crossroads gas plus. One agent helped me take the trailer off the truck but no one confirmed it was the correct location. U-Haul deerfoot was the wrong location as it turned out and no one informed me of this until I called the U-Haul number after hours.

Évaluation :

5

Maria and manager bliss and all staff vary friendly and help me a lot.

Évaluation :

5

Staff member was very nice and friendly

Évaluation :

5

Good service

Évaluation :

4

Long line ups at that moved very slowly due to not a shortage of staff

Évaluation :

5

Clean and bright. Good equipment. Great service and orientation from the staff member who checked us in. Very helpful.

Évaluation :

4

Thank you…!!!!! 👍🏻🙂

Évaluation :

5

Bliss was SO nice! We had a very seamless experience.

Évaluation :

3

As far as the actual storage facility goes, this place was excellent. It felt very secure and I was confident my things were kept safely and wouldn't be damaged. The key card was very troublesome and had a problem everytime I visited the storage unit which was frustrating to say the least. The access times also didn't seem to line up with what the poster said so that was frustrating too. Many times I visited, there were no trollies available at all which made things unnecessarily difficult. Finally, not necessarily a comment on regards to the storage facility itself, but consider putting music in the office area. It is extremely uncomfortable to stand in an entirely silent room.

Évaluation :

3

Once we arrived in Calgary, we waited in line to return the truck. 20 minutes later, a U-Haul employee escorted us to the truck to check it over. He could barely speak or understand any english. He was a very pleasant person, but communication was quite difficult. Front line employees must be able to communicate in English. We always attempt to call the U-Haul closest to our location, but can never get them on the phone. It automatically transfers us to Arizona booking. Arizona does not know exactly what is going on in another location/country. We called ahead to book a cage for our couch but got transferred again to Arizona. When we got to the Calgary location, the staff said nothing was booked. This is after we stood in line for 40 minutes. The staff, Dornan, was great, but when we walked up to our cage, there was a lock on it. So we walked down stairs, again, and stood in line for another 30 minutes to get the staff to walk up to the cage and unlock it. By the time we finally got our couch moved to the 2nd floor cage and checked in our rental truck, it was 2 hours. We have always used U-haul in the past, but this was frustrating to say the least. The staff in Calgary were good, but overloaded with customers with this huge location. Secondly, the location in Edmonton, where we picked up our truck rental did not clean the truck before we picked up. There was dog hair all over the cab. The interior windows were very dirty. Some of our furniture had black marks all over them, and we found it came from the metal floor inside the truck box. Is there anything U-haul can apply on the metal to prevent these black marks from occurring? We do use blankets on our stuff, but maybe the staff could rinse the truck box out every 5 rentals or so. Anyway, the booking of the truck was good as the booker found us the closest location to our move, which was great . Thirdly, I gave my credit card to Satch, the U-haul operator in Edmonton. It was busy in the office and he did not give me the card back and I forgot to ask, as he was trying to assist 3 people at once. I left with the rental and drove to Calgary. The U-haul worker had both my phone numbers, but did not call me to inform me of my left credit card. He had my card for 4 days. After I call the Edmonton office and again got transferred to Arizona, they call Edmonton and found that he had my card. Why would he not call me the minute he found my credit card on his desk?? I cancelled my card out of fear of being lost. Most of my rentals have gone on without any issues, but this was a little much. thanks. Mike and family

Évaluation :

4

My only concern was that the storage unit I had reserved was not available and I couldn't get an alternate of the same size. I will not be able to fit all of my stuff and that's disappointing. It's made it difficult to get the move done time-wise. I understand things don't always turn out the way we expect, so I'm taking it in stride. The free month helped ease the pain, it's appreciated and I will continue to use U-Haul.

Évaluation :

5

Well i got there while the office was closing but they atill managed to get me into my unit. After i unloaded the truck found out i hadn't ordered a big enough unit so i had to leve my box spring leaning against my unit door. The following day i asked if i could get a bigger unit. They never had one bigger available but they managed to get me another unit for the rest of my stuff for free. I dont plan on stayin longer then a month so thanks for that.

Évaluation :

3

I was trying to move out the upper level and had a few large items to take to the dock While doing so your staff locked the large sliding doors 20 mins before 7pm. They were more interested in going home than meeting your customer needs We then had to use the service elevator to go down a floor then navigate through a number of corridors only to get our large items out through a man door. This would have been totally avoided if your staff maintained the your stated operating hours.

Évaluation :

2

I wasn't ever able to reach this storage facility by phoning them. Luckily, when I called it would at least connect me to the 1 800 U-Haul line. The reps tried to have this storage facility contact me by sending them a message which I never received a call back. I would never store anything at this location again. When we moved out I couldn't even contact anyone to let them know we had left. Once again I was transferred to the 1800 U-Haul line when they didn't answer their phone. I explained we moved out that day (sept 1) and that our next bill date was Sept 2 and I wanted to ensure they didn't bill us for another month. The reps left notes on my account and yet still we were billed for another month and then sent an email telling us late charges had been applied. The GM is incompetent and I believe the place is understaffed considering they don't ever answer the phone.

Évaluation :

5

I would highly recommend this location and its staff, and a note that Bliss was very thorough and went above and beyond her duties. They all deserve a pat on the back and some gratitude for their excellent job. Ty

Évaluation :

5

I storage my stuff in 3rd floor i was thinking it would be hard to move stuff but there was a big elevator this made my work very easy.Thanks

Évaluation :

5

The help I received was wonderful and even when there was a slight problem, the fellow was quick to fix it and make it all work!

Évaluation :

5

Great service staff was fantastic

Évaluation :

5

This is the best uhaul shop in Calgary. Bliss is amazing and so friendly and helpful. I have used other U-Hauls in Calgary before and have been treated so rudely thought I'd never use them again. Bliss has won me back and I tell anyone and everyone to go to her.

Évaluation :

5

Maria helped us get our storage lockers. She was extremely knowledgeable about the lockers, locations and facility. She was beyond helpful, super nice and very helpful. She made the experience for us.

Évaluation :

5

Ranjeet, the front desk assistant, was great in helping me selecting the storage space and a u haul truck for me. She is very knowledgeable and extremely professional which made my experience truly amazing

Évaluation :

5

Get those guys at Symon Valley a new office.:)

Évaluation :

5

They were very exlaent staff and professional and polite if I need storage again in the future I will go to uhal deerfoot Calgary Alberta

Évaluation :

4

Staff was so helpful in assisting us when we needed a storage unit last year. It has been a overall great experience with your storage facility.

Évaluation :

5

Thank you for all the help and making our experience at your location a pleasurable one .

Évaluation :

5

Especially appreciated the staff, they were all very kind and helpful. Very professional but also very genuine. My experience was pleasant every single time that I visited because of them

Évaluation :

1

It says storage access is 5 am to 10 pm, we move in Sunday, and after our first trip we came back for our second tip to unload our staff, we arrive at the facility at 645pm, trying to enter the access code but its denied. I call the GM after the office hour number but went straight to voicemail, called support and tried to figure out why I can have access. after almost an hour of talking to the support and finally the gm called and told me that the access to the facility is based on the office hours which is till 5 pm because it is Sunday. but it is clearly stated that the access hours of the facility are 5 am-10 pm. According to the gm if I want to access the facility after office hours I need to request that, then you should have mentioned that when I checked in. very bad experience. I tried renting Public storage and Sentinel and I haven't gone into this kind of problem.

Évaluation :

2

They were understaffed and seemed to have confusion about who could show me the space. And they took me to find the lockers three times before they had it right because the system apparently shows lockers that aren't there and are already taken. The storage area had a very confusing layout, and they didn't tell me that the large sliding doors to unload would not be accessible after the office was closed, which I found out very inconveniently after I started to unload. I was also harassed 3 times by a few other clients to move my uhaul so they could get closer to the door while taking a short break from unloading which made my friend and I feel uncomfortable and rushed.

Évaluation :

1

I moved from Calgary to Edmonton last night and our access code was not working, we tried both pin pads and received the confirmation online that it was supposed to be ready. Unfortunately we got there just after office hours so we couldn't get any help. Called U-hual customer service and they said it was probably a system error and we would have to try tomorrow. I tried calling and still have not heard back this morning yet because they are busy at the moment. We live in the middle of downtown and had the leave the U-hual parked there on the street overnight as we planned to unpack and drop of the uhual, our friends were there and ready to help us move and drive home but unfortunately they are not available any other time this week to help us unload and get home.

Évaluation :

2

Reason for the below average rating is due to from the start, I was given a storage unit number, I followed the map to the unit, it was a larger unit but also had a customers lock on it meaning it was already occupied. When you look on the provided maps on paper, on the walls in the facility and on the computer there are 3 units numbered improperly. I pressed a call button on the wall, was told they could not help at the time, this service system was extremely quiet so hearing the lady on the other end was difficult and added to my frustration as I needed to deliver the U-Haul truck back at 3pm and I had no place to put my things so I needed to place everything into the back loading entrance way and also with that create a pathway for other families that were going through at that time. I walked back to the service call request Centre by the loading dock, this one was easier to hear another lady, that said I needed to come to the front to get help… so again adding to my frustration as I was moving everything by myself and have things I wouldn't want to get stollen… so I ran around the outside of the building from the back to the front, thankfully the lady I spoke to the second time was available, but now we had to walk back to the storage units to show here how they're mislabeled and then we needed to walk back to the front… the unit is on the second floor and the office is on the first floor so again I'm thinking about all my things sitting by the loading dock in the back unattended with many other people coming and going. So my panic was heightened again, so we walk back, go through the map and sets me up in the unit next to the one I was assigned the first time, then we needed to walk back for her to remove the U-Haul lock. So this whole experience took over 45mins to resolve… now with the added issues from the 1hr it took to pickup the truck that I checked in online and the staff having computer issues while I was there in the morning, that's 1hr45mins of wasted time. I do have to say the last lady to help me out with the storage unit was amazing, she was extremely helpful, I was just about done loading the storage unit, I believe she was walking through the facility with a new client and she stopped to ask how things were going. She needs to be promoted and a raise in pay as for her is the reason I would recommend this facility to friends and the reason why I also checked off friendly and helpful staff.

Évaluation :

5

convenient time for access, friendly customer service

Évaluation :

1

Two issues during my use of the space: 1. I tried accessing the space once on a Sunday afternoon, within the posted access hours, and I couldn't open the doors. 2. When I was moving couches out of my rented space, the freight elevator was not working. Why is there only one freight elevator for such a big facility? It also broke during a busy time as I saw a number of people hassled by the event. I asked the office if they would reimburse my Uhaul rental (from a different location) if I go over my time limit. The answer was a solid no. There was no accountability.

Évaluation :

1

Storage unit was broken into and had several break ins while my storage was here. Still waiting for claims to contact.

Évaluation :

5

Everyone was very helpful.

Évaluation :

5

Excellent Services

Évaluation :

5

I really appreciate the deal with the storage unit. It was one huge positive to an unpleasant and expensive task. The customer service rep was very helpful!

Évaluation :

5

This facility has been my regular rental for vans and trucks. The staff are all very helpful and knowledgeable about the facility and u-haul's resources. I recommend this facility for that ant their prices are also very affordable. Merci

Évaluation :

4

Found there were times that no one was at the desk to help and we had to wait a while. Bliss the GM was quite rude when we asked if there was someone that could help us, however Maria was lovely and super helpful.

Évaluation :

5

I loved the staff there! Super helpful and funny.

Évaluation :

4

Uhaul services in general need some refining - there is a mismatch between online services and actual in-store service

Évaluation :

4

I went the day before to ask some questions and no one told me they close the loading dock an hour before closing time. It was fine but would have approved knowing about that somewhere on the site or being told by a staff member before arriving. I also got locked in the loading dock with the staff member when we were trying to get carts because there were none in the main building.

Évaluation :

4

The staff were super friendly and accommodating. The facility itself is great. The only problems we had were once the overhead doors were not working so we had to load through the man door and it was pouring rain and windy and there were other people trying to do the same. The next time we went, the overhead doors were working again, thankfully. The second incident wasn't the facility itself but some jerk brought his pit bull like dog and was unable to control it on a leash so it tried jumping into our vehicle and then came back sniffing around us and getting in our way. When we said something to the jerk (nice word for what he really is) he got pissy with us. It was all we could do to not kick his butt. There are signs saying no pets allowed, so apparently this jerk couldn't read either.

Évaluation :

4

The asphalt condition on the lot needs to be better maintained and to be of better quality. Merci.

Évaluation :

4

Winnipeg Century location was very rude, canceled and re-booked at Winnipegs Regent location where the staff were Very friendly and helpful. Both locations staff for storage and Trailer Drop off in Calgary were more then great.

Évaluation :

5

The staff made the experience excellent. To get extended hours on your storage unit you just ask. The elevator was always working and karts were always available. I truly loved my experience with U-Haul and would highly recommend them to anyone in need of a storage or truck rental. 10/10 and will be returning if in need of these services again.

Évaluation :

5

I am very happy with Uhaul and the service that they provided me. The one month free rental was a huge bonus and I appreciate it. I think the only concern that I would have is that at. this location that some of the doors weren't working properly and it takes some time to get them fixed, so I get it but that will be the only thing That needs to be worked on. But overall great place. Good people secure storage.

Évaluation :

5

Bliss and her team were wonderful, helped us on a very stressful day. Merci.

Évaluation :

5

Reasonable rate , staff is friendly and recommendable

Évaluation :

5

Staff was friendly and professional, service was prompt and efficient. Very positive experience

Évaluation :

3

Move in process was fine, front desk employee was very kind and helpful however our unit was damaged and after we moved everything in they wanted us to move units. The manager came up and all she did was say that the unit had been damaged for awhile and that maintenance was not on site to fix it. My father ended up having to switch out the bolts himself so that we could lock the unit. Management should have offered further solutions rather than just walking away after saying that it had been broken for awhile

Évaluation :

4

All went well and smooth when I arrived besides the door to my storage unit not opening. And I had to get a smaller room. So thankfully everything fit! I was very worried. And the elevator wasn't working when we first arrived, but my movers got it working again. Phew. It was quite stressful. But over all. Very pleased. The staff were friendly and I knew that none of the issues were their fault, and they did their best to accommodate and make it all work out. I would recommend it here, things happen and they worked it all out for me.

Évaluation :

5

Great team you have there. Great conversations have been had. Still a customer, we upgraded the unit size. New unit was opposite side of the cancelled one, making the move that much easier.

Évaluation :

5

The counter agent and the manager were very helpful. They repeated the instructions for signing in to the unit a couple of times as we were tired.

Évaluation :

5

Merci

Évaluation :

1

Both times i accessed the facility (moving my stuff into storage and moving it out of storage), multiple large bay days were inoperative. Staff was lackadaisical about solving the problem, meaning 45 minutes wasted before issue was rectified. During first visit, kept getting locked into loading bay by malfunctioning automatic doors. On second visit, bay door marked with "Out of Order" sign was in fact, NOT out of order. Bathrooms on 3rd floor were filthy (dirty toilets) and soap dispensers were empty. g. blaney 306.519.8938

Évaluation :

1

The staff was nice but nice doesn't mean good at their jobs. I was given 2 units back-to-back that were full of stuff/ had locks on them already. The third one was finally empty and ready for me to use. Also, the line-up and clumsy system for dealing with customers is inefficient and quite annoying. A faster customer service and better organization of the computer system and faculty would help your company perform better and probably make it a better place for your employees to work.

Évaluation :

5

Rest at the customer service desk was helpful and polite with all my questions. Happy have the opportunity to get assistance from her.

Évaluation :

5

Extremely happy with every person who works there. Bliss was fantastic, she was was there early, and even stayed late to help us check out. Pleasant environment but professional. In my opinion, they all deserve a pat on the back and a raise.

Évaluation :

4

One of the loading ramps and it's overhead door was "out of order" for the entire month of my storage. On busier days this made it nearly impossible to load and unload a vehicle. Otherwise it was a good experience -Ty.

Évaluation :

4

Only concern is people hoarding carts and not sharing. 1 truck and 2 people were using 6 carts and making everyone else have to wait.

Évaluation :

5

It was great experience from the start till the end, Bliss was so great and helpful through out the process. Merci.

Évaluation :

1

Poor customer service - shifts a responsibility to other. Treats customer as annoyed.

Évaluation :

3

Need another elevator, long wait. Saw the second docking area uner construction but will it solve the elevator bottleneck?

Évaluation :

5

Excellent. Very nice and friendly customer service

Évaluation :

5

You are all so friendly and helpful!! Thank you for making a stressful move a little less painful!

Évaluation :

2

My unit was not secure. Had someone with a key and no card access my unit. No alarm no notification nothing. Manager did not review video as promised, she claimed she would review a full day of video to see what happened. Never did. Staff tried to kick us out as it was closing time at 7pm, while other trucks were backup to unload. Poorly run operation

Évaluation :

5

The only thing I would recommend any change is the 7 pm lockout of dock bays & sliding door be extended to 9 or 10 pm for those unloading into facility & just during couple days at end of each month when so busy. Those extra couple hrs make a world of difference, freeing up Uhaul trucks for next load or for next customer. Other than that no other recommendation. This facility at Deerfoot is an absolute pleasure to deal with, exceptional management & exceptional staff-phenominal customer service even when super busy or the silly simple things! They truly understand the stresses moving creates & are SOOOO patient-even with rudest customers (which I personally witnessed!) & during equipment failure (ie bay doors & elevator breakdown)....they were on it to rectify immediately! THANK YOU DEERFOOT UHAUL & TO ALL STAFF FOR ALL YOU DO-truly service with a smile :))

Évaluation :

4

Everything at this storage facility was fine. I wouldn't recommend Uhaul because everything else about my move was terrible.

Évaluation :

5

Everyone was very helpful. Really good.

Évaluation :

1

I have never experienced such incompetence. The staff member I dealt with did not have the knowledge to do their job, was completely unable or unwilling to suggest alternatives when the unit I reserved "still had a lock on it", and even gave conflicting advice from previous staff members in regard to whether what locks were mandatory to secure the storage locker. In fact, they even did not inform me properly of the proper sign in and out procedure via the keypad. I lost a lot of faith in humanity that day, and I would whole fully NOT recommend U-Haul self storage units based soley on my experience with the staff alone. Stay tuned for the circus of going to get the trailer I reserved!

Évaluation :

5

All the staff were very professional and helpful always treated me with respect when it was time to go Bliss wished me well on my departure thanks for all you guys did for me over the months I was there

Évaluation :

5

Thank you to all the staff of vancouver and Calgary

Évaluation :

5

The staff was absolutely incredible with us!

Évaluation :

3

The main doors to move bigger items closes at 5pm we arrived at 4:30 and was only aware at that time we would have to move everything as quickly as possible through the bigger doors. Only one elevator available and we were on the third floor

Évaluation :

4

Aucun

Évaluation :

5

Always a pleasure going to Deerfoot Uhaul, the staff is knowledgeable, friendly, helpful and professional.

Évaluation :

4

There were not enough dollys to transport out stuff but the facility is very nice

Évaluation :

5

As newcomers to this city don't know much about it and gotta a chance to see Bliss and found her so polite, kind , helpful and an excellent human. My experience from storage to the truck returns was amazing. Thank you for the amazing service and keep up the good work.

Évaluation :

4

load bays were dirty with lots of lost items and some trash

Évaluation :

5

Storage Facility was great, the trailer rental people in Edmonton and Calgary not so much :(

Évaluation :

4

We came back last night at 7:15pm but we're denied with the access. We thought access is until 10pm?

Évaluation :

1

Extend time for loading on Sunday as most moves happen on weekends

Évaluation :

3

There were no round locks available to is as we move in. We hope we can get reimbursed with the money from the regular lock we had to purchase from your clerk. Also, many us 'clients' were waiting to get carts to transport our belongings. I. Total we counted 7 carts, for a facility that has over 200 units. I think this is very poor customer service.

Évaluation :

4

Facility is clean and clutter free,staff is nice and helpful

Évaluation :

5

This location has excellent knowledgeable, friendly & efficient staff....VERY IMPRESSED &. Going forward will deal with this lication for a going forward will be the only.by personal needs & thise of friends & family...THX SO MUCH FOR EVERYTHING!!! HIGHLY RECOMMEND THIS LOCATION...ITS ALSO VERY WELL SET UP, VERY CLEAN & VERY WELL ORGANIZED!!

Évaluation :

4

I feel that the attendant could have helped me understand the procedure a little more by directing someone to show me how to access and secure a moving cart.

Évaluation :

5

Ms Bliss is very accommodating and helpful!

Évaluation :

2

The code hardly eevr worked, no carts, no garbage cans.

Évaluation :

3

Bien

Évaluation :

1

construction happened at some point, I have had a few things covered in cement and was told I could get a free unit rental next time. Why would I ever use U-Haul Storage again??

Évaluation :

5

Staff were friendly and professional place was clean and bright thank you

Évaluation :

5

Bliss was wonderful to work with and super helpful!

Évaluation :

5

It was great experience the staff was very friendly and helpful. The directions to my unit was very helpful since I'm very bad with directions.

Évaluation :

5

Customer service at the facility was excellent! She was so helpful and friendly. Give the lady a raise!!

Évaluation :

4

It was always very hot in the building.

Évaluation :

5

Friendly and helpful staff.

Évaluation :

1

Access is denied at 7pm yet the times clearly state 5am-10pm. No carts for use ever as they are scattered and its a guessing game on where they might be. Wasting my time and gas to self store items when I cant get in or unload everytime im there. What a waste.

Évaluation :

5

I wish sliding doors open later Otherwise amazing experience

Évaluation :

1

I have never used this rental storage and now I am being charged for an additional month.

Évaluation :

5

The staff were super helpful, kind, polite and very understanding. As I was moving stuff into one of the lockers as I had my 3 year old with me. When arriving I realized I needed a bigger locker and they also gave me some thing on the main floor rather then the second, and as close as possible to the door! They went above and beyond. Showed me how to use my access card and explained everything very thoroughly. Highly recommend this location. Will probably switch completely over to this location then the other U-Haul location I have my other storage at.

Évaluation :

5

MANAGEMENT SERVICES VERY FRIENDLY

Évaluation :

5

The only thing I have to complain about is that when we made the reservation for the unit there was a unit and when we came to move in there was no unit so o feel so disappointed that I would be put in this position but staff was kind and friendly

Évaluation :

3

I wish they had offered us the use of the inside unloading bay as it was -20 degrees and the fresh snow made the floor very slippery as it was an incline up to the door. Also the elevator door closes too quickly.

Évaluation :

3

No real complaints about the storage. Staff were all wonderful and helpful each time I've been there, and it's been a few times in the past couple of months, I may as well work there. Austin and Reet (her nickname) were especially helpful. BUT, holy heck, that elevator needs some work. It's too small for a storage facility, and it wouldn't work for about 15 mins.

Évaluation :

5

It was a great site. If I require to store my household items again I would select UHaul. Thanks for your great customer service too. The lady that helped me everyday was the best.

Évaluation :

5

Bliss was very helpful and made sure that everything was in order.

Évaluation :

5

Highly recommend the Uhaul storage facility at Deerfoot. The staff were really helpful, the units are easy to access and it is set up for easy unloading/loading. There are lots of carts to use to help get your gear to your storage unit. It is well lit and secure.

Évaluation :

3

It was frustrating that multiple parts of the reservation were lost or completely missing, despite my best efforts. The storage unit reservation seemed to be completely lost, the reservation for the U-Haul trailer was booked for a time quite outside of my requested time, and the return of the U-Haul was for a completely different location without me really being told. Everything worked out, but getting there seemed much more difficult and time-consuming than necessary.

Évaluation :

5

Very helpful and accomadating,over and above board for everything,ànd I wish them all a Merry Christmas.

Évaluation :

1

At the beginning I had a lot of problems at this storage. They improved toward the end of my lease, but still not great. Originally the office e people were not well trained. On my first couple of visits alarms were cksntantlu going off, lines were huge and staff was overwhelmed. They did not do something properly on my account and I was getting delinquent notices despite having left a credit card. It took a couple of trips to the office to fix it. I move a lot and have rented at least 10 lockers at different location of uhaul and with different companies . This was my worst experience. There was a change in manager and things have improved.

Évaluation :

1

Evevator broke Had to wait a couple hours wasn’t able to use the big elevator could only take one dolly at a time

Évaluation :

4

The U-Haul brand disc lock I bought didn't work very well. Always had to turn the key back and forth multiple times to get it to open. Other than that no problems.

Évaluation :

4

Kim saved the day. Reservation system failed and my unit was given up. Kim was able to get me a larger one.

Évaluation :

4

Wish they told me i needed a lock to lock my storage unit but otherwise all good

Évaluation :

5

Staff were very helpful! Location is easy to get to. Very convenient.

Évaluation :

5

Our experience at Deerfoot Uhaul and Storage was excellent because of a staff member I believe her name is Kim. She was very helpful in showing us different sized units, she was friendly and even came out to make sure I didn't get lost as I was driving into the parking lot. The building is very well maintained and I feel safe storing my valuables there as there are security cameras everywhere. I would recommend this location to anyone.

Évaluation :

2

Because it's free I decided to stay with it. There are electrical wires hanging, the security is a bit dodgy, the loading bay is very limited, the carts are small, And the temperature is super hot in there. It's OK but I wouldn't recommend it.

Évaluation :

5