Customer Reviews for U-Haul Moving & Storage at Downtown

Évaluation :

5

Next time I move I will be back Thank You for your service.

Évaluation :

5

The entire staff were so helpful, accommodating and friendly. Moving is stressful, so having such great people helping makes things go smoothly means a great deal. Thanks to all the folks at this Uhaul location. You were great!

Évaluation :

2

I had the 7nit 3 yrs. I had surgery on my throat and you sold it even after speaking with someone Thiefs!

Évaluation :

5

Mr James Was A Excellent Help Any Question I Had HE had A Answer Cert Well Spoken And Professional

Évaluation :

5

I will be using you again.

Évaluation :

5

Krissy is dynamic in what she does for your brand. If the company hasn't done so already, please provide her and the team individual gift cards. They not only work smart, but care enough to make a difference. Krissy, y'all Rock! Keep up the excellent work. Blessings!

Évaluation :

1

The walls are pealing it's always hot . That's what makes it not clean because the walls are very old

Évaluation :

5

Thank you to the staff that my my experience pleasent and smooth.

Évaluation :

5

Very friendly and helpful staff.

Évaluation :

5

Get the elevator fixed so customers can have access to bigger units without using the stairs

Évaluation :

5

I've rented trucks and vans from U Haul and I've used their storage facilities. The experience has always been great. I move quite frequently for work and I can easily see myself using U Haul again.

Évaluation :

3

The staff here was helpful and attentive. The facility itself is just a mess. The elevator, the only one, was inoperable, and staff said it would be weeks before it would be fixed. This made it ridiculously difficult to move items out. Ownership should be discounting fees during this time. The only access is a very steep and narrow set of steps to the 3rd floor, good luck if you have any large items. And, there is never any carts available. Just save yourself the trouble and go to another facility.

Évaluation :

3

The elevator has been broken for over a month I moved on 11/1 and couldn’t get my belongings because the stairs was very inconvenient I was told the storage fee was being waived but a lock was still put on my unit when I didn’t pay on 11/24

Évaluation :

4

Only issue is the celing paint was chipping and we complained about it but it occurred the whole time we had our boxes in storage, so everything was very dirty when pulled out. The ceiling should be fixed as unsure if there was lead in the paint.

Évaluation :

1

I was first on line, with a valid reservation for an 8X8 unit. it took 45 minutes, while I was paying a moving crew, to check in. Once checked in, we got no instructions on how to access the unit, that we needed to generate a code, where the unit was, and that the unit was actually a 6X8 unit, not 8X8. We had to pay hundreds of dollars while movers waited around. We will be adding more items in a week or so, and may need the extra space we contracted for. I'd appreciate a call at 919-819-2786

Évaluation :

1

Horrible customer service. Lots of bugs and mice in storage area. The elevator was always broken along with the loading ramp.

Évaluation :

4

The assistant facility manager was covering from another location. He was helpful and friendly. However, the layout of the facility is not ideal, a second entrance would be very beneficial

Évaluation :

4

The elevator needed to be replaced the whole time I was a tenant, and finally died just before I was to move out. That and the out of order restroom on the second floor were my only complaints. Otherwise, it is an outstanding facility, and the safest place I could ask for my things.

Évaluation :

1

The worst place ever in my life to store thing elevator always broken never in service had to carry things down 3flights of stairs an hallways very unsatisfied

Évaluation :

5

Great place to store our stuff while we traveled for 6 months.

Évaluation :

5

Great facility

Évaluation :

5

I truly appreciated meeting Kayla and experiencing her superb customer service when we first began our storage usage. And also Mr. James upon our exiting with his knowledge, guidance, & friendliness with assisting us on departure. Thanks and have a great holiday weekend .

Évaluation :

5

Merci

Évaluation :

5

Great Folks ...It's why i go there!!!!

Évaluation :

4

More explanation of terms and pics would be helpful when choosing units online. I didn't know what split level meant and having stairs to my unit was problematic so I ended up having to get another unit.The staff are helpful.

Évaluation :

5

Kayla was especially helpful and friendly.

Évaluation :

5

Customer service from entire staff was superb. With torrential downpours the entire day they kept a smile on throughout. Thanks !

Évaluation :

5

Keep up the good work

Évaluation :

5

N/A.

Évaluation :

5

Conner and his team representative was kind, friendly and knowledgeable. Thanks Conner for helping me. I appreciate it, and you

Évaluation :

5

U-Haul offers excellent storage services. Moreover, the staff is extremely professional, demonstrates excellent human relations skills. and provides excellent customer service. M.J. Martin

Évaluation :

5

Robert king and Krissy collins provided me with great customer service. Specially Robert when out of his way to provide feedback on my request. They made this experience painful

Évaluation :

3

I was not able to access my unit for a very long time because my code did not work on that area. I went more than 3 times to report the issue to employees who told me the situation was going to be reported but apparently nothing was done. Not until I went back and the manager was there and she was able to fix the problem and personally called me when it was fixed.

Évaluation :

3

7pm storage time is absolutely ridiculous

Évaluation :

1

Never anyone at the front desk, employees weren’t helpful.

Évaluation :

5

Ok great work overall.

Évaluation :

5

Great work except at the end they didn't come check that the storage area was clean so I wouldn't be responsible but they got it together. Thanks

Évaluation :

1

Never recommending them they need to just stick to renting trucks and vans and trailer hitches. Everything else is unreasonable and rat/roach infested

Évaluation :

2

I had to change my flight three different times which cost me an extra $400 because uhaul Sacramento did not meet their guarantee delivery date. Norfolk did not realize that they even received our uboxes. This was an three week inconvenience and costly miscommunication on U-Haul behalf.

Évaluation :

4

My son used the storage unit for 5 years and I was pleasantly surprised how nice just about everything in the unit was when we moved it out. Everything was relatively clean and the atmosphere and smell was clean after the long term rental. Merci.

Évaluation :

5

Linda was great.

Évaluation :

1

So the people working at the customer service counter 1,00000 % perfection and great smart knowledgeable But the Guy who checked the truck in was a complete jerk and has no customer service.He does not need to be working there. He made my experience 10,00000 times horrible. So as far as renting trucks or unit no I will not recommend u all

Évaluation :

5

Friendly and Helpful at All Times.

Évaluation :

5

The associate was very helpful!

Évaluation :

3

Staff does not properly communicate with each other. My moved out date for the storage unit was 01/28/2023 not 02/06/23. Information was not properly transmitted to management. I asked staff member if he could note the account on 01/302023 was told yes and found out on 02/06/2023 that no note was left on the account and account wasn't closed until 02/06/2023.

Évaluation :

1

Nobody was rude, but nobody was helpful. I wish somebody would have taken note that I had bought a storage unit and a van, with a return time on the van being after access hours, and that they would've mentioned "hey, here are our access hours" so on and so forth. Instead, I was left confused pushing every help button (which didn't work) and calling every number (with no answers). I ended up having to take all my stuff back to the place I was leaving. Some of my stuff is still in the apartment, some was shoved into my car, some had to be left outside. It was an exhausting, frustrating, and disheartening experience. I want to be kind because I understand how difficult a job in this field can be but I'm upset about how poorly this went.

Évaluation :

5

Thank you for your business Monticello in Norfolk Virginia U-Haul company has the best staff in town.

Évaluation :

4

Real friendly people. Very helpful. The actual storage area was a little run down.

Évaluation :

5

Staff was very helpful and accommodating

Évaluation :

5

Complete satisfaction

Évaluation :

5

The representatives on shift that helped me on my move in day were awesome. They provided detailed instructions about the facility and assisted me with an issue with my unit that was much appreciated.

Évaluation :

5

Everyone there was so helpful and nice! Especially the guy working the counter, he was training someone else and still managed to impress my Dad which is a hard thing to do! I wish I remembered his name :(

Évaluation :

5

Karissa at the Norfolk - Monticello location was very nice and informative. She made the process smooth and easy to follow. Merci

Évaluation :

5

The manager on duty Kayla is VERY NICE AND FRIENDLY.

Évaluation :

1

When arriving, a finger point was all the direction we received for finding the unit. Once arriving to my unit the lock was not present, like the reservation stated. On the first day of moving things into the storage, the lift was not working functionally. We asked an associate, who was very helpful, but she could not get it to work either. The general manager was agitated and dismissive in conversation, as if we were inconveniencing her day. Will not recommend nor will my husband and I be using u-haul again for our moving essentials.

Évaluation :

3

The office was routinely understaffed based on the time it took to be helped. Frequent damage to facilities that impacted access (garage door does not open, etc). Lots of trash around the building. Price excessive for value received.

Évaluation :

1

There was a foul odor in the unit and the entire building. The unit was poorly maintained and inconviently laid out with narrow dark hallways leading to the unit. They staff provide unclear direction to where you could find the unit. And when I raised concerns about the state of the unit I was told they were all like that. They also are indoor units that have mice. I just asked for a refund because the unit was so poorly Kept. I will stick to just using the trucks because the storage facilities are not up to par.

Évaluation :

4

The storage was bigger then I expected and I loved it.

Évaluation :

2

Needed to have my code reset as it wasn't working, inconvenient and uneven floors, no available carts, not very well kept. I would choose AAAA storage just down the road 10 out of 10 times over this place.

Évaluation :

2

Had been an of and on user at this site and for the most part it went ok. First major intrusion was a waiter leak obtain my belongings, but it was quickly addressed and no harm done. The second multi year fiasco was when I put somemajor home woodworking there for what I thought was going to be maybe a year or two.. these tools collectively weigh over one thousand pounds and were tucked away dry on the third floor went to get them a few years back only to discover that the elevator serving that side of the building was out and I'd learnitv works be out while parts were being made. This was a multi-year problem that was only remedied earlier this year. What insulted me and no doubt others was that I had to find out the hard way, and to ask redress for relief for payments for storage I could not access. It took about a year to get parts, installed, city approved. Much of my consternation could have been avoided if uhaul had been proactive.asimple letter explaining the issue, timeline to fix and my options. Losing trust in a vendor because they fail to communicate proactively an issue that affects me was unacceptable. I should not have had to push for relief or learn about by trying to move my tools out. It will cost me several hundred dollars to replace all the belts, lube honest, sharpen cutter blades on my bed joiner and table saw and clean and lubricate all steel surfaces, removing oxidation from work surfaces. Needless to say, while the location was good and the fees fair, the multi year fiasco of no elevator was poorly handled. Sincerely Pete Dawson

Évaluation :

1

After being a loyal and upstanding customer, I was both shocked and appalled at the fact I had a red lock on my unit. After asking the associate at the desk for assistance I was told that I would have to wait till Monday. I would not stand for this. After reaching out to essentially a hero for the common folk, I was able to get the lock removed. Not by the staff I had trusted with the safety of my belonging I hold near and dear to me, but a man of the night, or in this case, day. I will be sure to spread the word to my friends, family and citizens of the state of Virginia to not do business with this "establishment". I couldn't be more grateful to be out of this situation.

Évaluation :

5

Nice an clean staff helpful for disable people very helpful thank you

Évaluation :

5

Better marking for storage

Évaluation :

5

Nice and polite

Évaluation :

1

The worse place that i have ever rented from , will not recommend this place to no one.

Évaluation :

5

This was my first experience with U-Haul. Customer Service was "top notch". Kayla Fraser was great. Very helpful. She goes the extra mile to take care of her customers. If I ever have storage needs in the future, I will definitely return to this location.

Évaluation :

5

People may need to use the elevator after 7 pm should run until storage closes.

Évaluation :

1

The staff was not friendly. I sent several emails to stop my contract and they did not respond. When I called I was on hold for 8 minutes. I was charged fir a full extra month that I did not need or want. I had tried to terminate my contract. I think the staff intentionally dud not respond to me so they could charge me one more month. And the garage door to access the storage units is broken, making it difficult to bring in furniture through the small door. I would absolutely not recommend this location. Terrible customer service.

Évaluation :

3

The setup of the building is awkward and the main office is on the complete opposite side of the storage entrance. The driveways to the storage unloading is small and the uhauls don't fit up the ramp to the upper floors. There are no clear direction on which door leads to the second floor or vs the first floor. Was confusing to figure out.

Évaluation :

3

Thank you praise God

Évaluation :

5

Great customer service and I appreciated that very much.

Évaluation :

5

There were a few dead roaches on the floor of the facility which slightly concerned me but other than that it was a perfect experience. Would've stayed there longer if I could afford it.

Évaluation :

1

HORRIBLE experience. I will never rent from Uhaul again

Évaluation :

5

An amazing experience and the staff was/is very helpful and friendly. I thought they went above and beyond to help me and I highly recommend this facility to anyone looking to store things and the packing supplies are always plentiful and well stocked. I would like to thank all of the staff that helped me with all of my questions and they even walked me around and showed me how to work things on this facility.

Évaluation :

5

The only issue I have with the establishment is that there is no storage for people with motorcycles or scooters accommodations need to be made for people with motorcycles and scooters because when people are moving from one place to another sometimes they need to store these kind of vehicles until they get settled other than that the only other issue I have is if you go into the storage unit at night sometimes the lights will shut off in the building forcing you to wander around in the dark until you move in the right place and they come back on I believe they are motion sensored lights but that can be dangerous at night if you're in there moving stuff and they happen to go out I've had this happen on two or three occasions where I be moving stuff in or out and the lights go out forcing me to wander around until I hit the sensors that activate the lights to come back on other than that I find no fault in the establishment at all

Évaluation :

5

Nice

Évaluation :

5

Uncomplicated and convenient

Évaluation :

3

None for now.

Évaluation :

1

The young lady was very nasty there were dead mice in the corners of the 1st level would not recommend

Évaluation :

2

The office staff was amazing. The storage facility itself is the worst facility I have ever seen.

Évaluation :

5

Everything was great

Évaluation :

1

I will be moving out ASAP

Évaluation :

4

Good experience

Évaluation :

5

I can't remember the Young lady's name who assisted me, but she was soooo professional & patient not only w/me but other Customers as well. I'd definitely refer my family & friends

Évaluation :

5

Thank you all for helping me out i lost my keys and i told them what was up she said it was cool thanks

Évaluation :

4

The only reason I am not giving 5 stars is because I had to wait at least an hour for someone to remove a lock on the unit at the time of my move-in. They were unable to unlock it due to rust and it took an hour for the issue to be resolved. Outside of this issue, everything else went very well and I am pleased with my unit and the cleanliness of the place.

Évaluation :

5

I was having issues with my car, since it died on trip up here. She climbed through my trunk to sit in my driver's seat to steer and hit the brakes when needed. Plus all of the staff was polite.

Évaluation :

1

I completed my check in and was walked to my storage. I placed all of my belongs on the elevator and proceeded to my unit on the 3rd floor. When I got off elevator and arrived Within an hour another customer at moved into my storage and placed their lock on my paid storage. I could not get through to the front office via phone so I had to leave my items on the elevator and walk to the office. Once I arrived I was told I had to wait until the lady who helped me get off of lunch. I explained my things are on the elevator we have already been here for hours can you just give me another unit. I was told I had to wait. The lady comes back and tries to figure out what is going on. This takes over an hour. The store manager was called and advised they cannot do anything for me. I had to take a smaller unit or pay a lot more the bigger. I explained I do not have the money. I am a single parent and already stretched with funding. I contacted corporate Uhaul and spoke with the supervisor and was on the phone for 45 min. The supervisor spoke with the cashier after we waited 20 min for her to get on the phone because she would not get on the phone. The employee lied to corporate and told the lady the customer will be there any min to get in storage and remove their belongings from my storage so I can move in. The corporate supervisor said there is nothing they can do but she will notate the account to contact the regional manger. I had to wait another 1 hour for the people to get there then a longer time to remove their items so my things can be moved in. We spent a total of over 5 hours. I was met with an attitude and disrespect. This is outrageous. I have never been treated this way by a company. The manger had no regard for customer service or cared and the employee continued to cut me off and not allow me to talk. I would like someone from corporate to contact me back. Other customers had to wait hours to use the one elevator because our belongings were stuck on the elevator with no where to go. The is unacceptable. Please investigate and take proper actions to remove the manger and employee at the establishment.

Évaluation :

5

Excellent service and very helpful!

Évaluation :

3

One of the staff was not helpful at all.

Évaluation :

5

Autumn helped me when I was in a very tight situation. I appreciate her willingness to work with me; especially since I was at wits' end. Merci.

Évaluation :

3

My contract got put on hold and I couldn't get my credits sent back to me. I'm still waiting on the refund as of right now. Other than that it was a good experience

Évaluation :

5

, The best storage facility I ever rented from, I’d like to give a special thanks to Autumn We’re going above and beyond The World needs more people like her !

Évaluation :

5

Autumn was friendly and very helpful. I appreciated the easy in and out of the facility. Occasionally there would be multiple customers trying to use the freight elevator but usually the wait wasn't too bad.

Évaluation :

5

Very difficult to access second floor storage lockers. Narrow hallway and stairs.

Évaluation :

5

Autumn is a great manager! She really Rocks!!!

Évaluation :

2

The staff was extremely friendly, no complaints there. The unit I was assigned was a relatively small unit and there was a large 2 foot in diameter pool in the back corner which took up a lot of space and made it awkard to place belongings around. Also there were roaches present in the unit and my belongings at moveout. The facility had access cards so access hours could be longer than office hours.

Évaluation :

4

Could really invest in some automated windows or louvers. Ventilation is bad. There are never carts available. Ever.

Évaluation :

2

I moved into this unit following a move. The move experience with Uhaul was terrible and the move-in here was complicated by the unit not being ready in accordance with the instructions provided by Uhaul and a significantly understaffed office that resulted in having to wait almost an hour to get into the unit after arriving.

Évaluation :

5

I did wanted to know do I get a refund back for my store

Évaluation :

1

Horrible experience. Had a unit on the 3rd floor for 3 years. The elevator was broken at least 75 % of that time. Was given 1 month free. Unable to get my stuff without hauling it down 2 flights of stairs and down the ramp. Staff didn't seem to care and had no resolution. Charging people for something they can't use. Borderline criminal. Will tell everyone I know not to ever use this locations.

Évaluation :

5

Over the years that I was at UHaul, I have seen several managements come and go..But each one and the employees were exceptional Friendly and Kind. Thanking each one for their Patience, Conversations, Smiles, Warm Hearts and Customet Service. Prayers and Blessings to All.

Évaluation :

5

The staff is extremely outstanding!!! I have recommended 4 people so far and will definitely continue telling people about them.

Évaluation :

5

Pretty smooth process

Évaluation :

3

While the store and staff were great and very helpful we weren’t informed that the elevator was out until the employee suggested we switch to a storage room on the first floor, which due to availability was smaller than the one we were looking at.

Évaluation :

1

The only stairwell was beyond too steep and made moving in more difficult than it needed to be.

Évaluation :

1

I booked the third floor and I couldn’t even use it because the elevator was broken and there was nothing about it on the website and I needed to go back another day to get a refund

Évaluation :

4

The staff are great and the location is convenient. I honestly had no issues with the staff or the facility in general. Unfortunately, there's always a ton of homeless people milling around outside and trying to follow you in and the big garage doors don't close right behind you. I had a guy try to take stuff while I was making trips between my unit and my vehicle, and the ramps to the second level aren't fit for anything larger than a sedan, so I had to park on the street. This place is in need of an update and needs a security guard to watch the back ramp doors. Additionally, 24/7 access and 24/7 security should be a thing at every U-Haul. Like I said though, the staff are great and doing their best. I had zero issues with staff and Autumn was always a pleasure to talk to. I think any storage place in Norfolk is bound to have the same security issues.

Évaluation :

5

Woman who checked me in was friendly and competent. Merci!

Évaluation :

4

My only issue was the elevator is broken and I needed a unit, which was on the 2nd floor pushing really heavy stuff up a steep ramp on a cart was really difficult as it was just myself and my two teenage sons. Otherwise the staff was very friendly and helpful. Also it would be nice to access the unit late at night due to my work hours.

Évaluation :

5

Employees are awesome

Évaluation :

5

Awesome staff!!!!!! Super friendly! Extremely helpful. I had to switch my unit and it was a breeze. Super helpful very friendly! Great storage options!

Évaluation :

5

Chris did a wonderful and outstanding job.

Évaluation :

1

Unfortunately, per staff, my unit got infested with rodents after it was found that three other units were being lived in.

Évaluation :

5

Mrs B. Ford represents Uhaul very well with her customer service. I was very impressed...

Évaluation :

5

Chris has always taken care of our needs exceptionaly well.

Évaluation :

5

The ceiling paint is peeling off and falling on the storage room contents

Évaluation :

1

The storage units are made out of plywood and chicken wire. Not secure or safe. It is not ventilated and very hot. Access to the storage is almost impossible. Cant fit uhaul into the storage area and even a normal car is a very tight fit. The 'gate' is broken and not fully.closed and looks.like it's been pried open on the bottom. Zero stars. The uhaul storage in VA Beach is leaps and bounds better than this norfolk location.

Évaluation :

1

I had to wait in an incredibly long line because there was only one person working. I Tried to use the online tools to both return my truck and check in to my storage unit in order to skip the lines but the online services did not work, never gave me an option to check in even though i received an email telling me to do so. Would not rent storage from this location again.

Évaluation :

3

It was not communicated that the elevator was Not working in the rental process. Although inconvenient, it would not have been a problem if the 3rd floor unit had better stairwell access. Due to the narrow stairwell entrance, we were unable to move any large pieces of furniture into the unit. Due to this, my couch is now sitting in my fiancé's apartment. There is also no indication that the elevator will be fixed anytime soon which makes removing my belongings a a nightmare. I would not have rented the unit if I had known about the access issues. The staff were very friendly and helpful.

Évaluation :

5

Staff was really friendly and very helpful ! Thanks please give this lovely staff a raise ! Very helpful and willing to guide me through the whole process.

Évaluation :

1

Apparently the facility had a broken elevator for quite some time. When I tried to move out I had to carry my furniture down a ramp. Much of it got broken as I attempted to do so. Some kind of notification should have been given especially since they still accepted full payment of the storage rent! Also there were rat droppings on most of my belongings! I had to throw a lot of it away. Climate control is overstated as here is no control on the 2nd floor! This was a waste of money for a whole year!

Évaluation :

2

Roaches. Stinky. Scary. Two roaches hitched a ride and ended up in my brand new garage. I had to throw out all cardboard immediately and scrub garage to prevent an infestation. I've never experienced a storage unit so dirty. Staff is nice but storage facility needs a revamp ASAP.

Évaluation :

5

Great customer service, no waiting for help, convenient and clean.

Évaluation :

1

This storage is infested with rodents. I will never rent here again. I'm paying for a unit with insurance and still no help. I'm probably gonna have to get channel 10 on your side. Please do not rent a storage unit here on Monticello Ave. unless you don't want your stuff anymore.

Évaluation :

5

Very professional and friendly staff

Évaluation :

5

I rented a unit here for six months and have no complaints. A well-managed facility.

Évaluation :

1

The facility is not well lit. Elevators and exterior doors did not work correctly. Not clean, I had mice in my unit and mouse feces on my belongings.

Évaluation :

5

Staff very friendly and knowledgeable

Évaluation :

5

Great staff and secure location. Easy access and great communication. I will use uhaul for future storage needs.

Évaluation :

5

all good

Évaluation :

5

it was outstanding

Évaluation :

2

You had a flood in 2016. You sent my notification to the wrong address and transposed the telephone number so I was not contacted.

Évaluation :

1

Unprofessional, lazy and rude personnel

Évaluation :

1

I phone office before move out said 15 mini wait I drove up there three people doing nothing but be on there phones and talking and eating really!! I wasted my gas something so small I could of phon

Évaluation :

5

Great service at both checkout and return. A+

Évaluation :

5

Staff has been extremely cooperative!

Évaluation :

1

Hallways to storage units were too narrow. Yesterday I arrived at office after being on hold for 5 minutes there were 3 employees there no other customers but all were eating claimed no one had called

Évaluation :

5

Thanks for the assistance

Évaluation :

4

.

Évaluation :

1

Those were not storage units those were closets. I kept stating I had large furniture and they tried to stick me in 2 small units 10x10x6. I have a king size mattress that is taller than 6 foot.

Évaluation :

5

Great service

Évaluation :

5

Overall it was an excellent experience , friendly

Évaluation :

5

I received fast courteous service. Everyone was friendly and thorough.

Évaluation :

5

Thanks so much for your excellent service. I couldn't have been more satisfied, I appreciate u guys so much.

Évaluation :

1

The unit itself was fine but my account autobilled the day before I moved out and the store refused to prorate it a day. So I lost $115 for one extra day of storage.

Évaluation :

5

The ladies there was very friendly..great customer service skills

Évaluation :

5

Employees was very helpful. Thank you.

Évaluation :

5

Excellent service, no issue.

Évaluation :

5

The staff working were outstanding. Especially the storage lady who showed me around

Évaluation :

5

Velma and Celina went above their duties to make sure I was satisfied with not Th the truck and storage unit.

Évaluation :

5

Very helpful

Évaluation :

5

The manager was very helpful at checkin. Backing my truck up to the elevator and only making one trip made unloading incredibly easy and fast.

Évaluation :

2

I got 'late payment' notices every tie even though i signed up for auto pay. I also got charged for the last month even though we gave our proper notice and vacated before the month was out. REFUND.

Évaluation :

5

Checking in was quick and hassle free. The facility was clean and spacious. Perfect location.

Évaluation :

5

Thank you for your courtesy and professionalism.

Évaluation :

5

It's always about service and accessibility. Thanks you for taking care of my needs.

Évaluation :

1

Thanks for letting someone cut my lock and steal most of my stuff and not keeping up with the case for it. Worst experience ever. Will never use U-Haul again

Évaluation :

1

All of my belongings were flooded. I have to restart all of the essentials I need for everyday living. We were not even aware that our unit Was flooded or that there were any issues regarding this.

Évaluation :

4

Only issue was that a rat got into our storage unit somehow and ate a hole in our mattress.

Évaluation :

5

Bit of a mouse problem but other than excellent.

Évaluation :

2

Mouse all in my things I will not be back

Évaluation :

5

Chris was always very helpful and efficient.

Évaluation :

5

People are very friendly and the storage space very clean and secure.

Évaluation :

5

All my needs were met! I was very pleased with the way staff found the right storage size to fit all my belongings.

Évaluation :

1

Facilities were very unkept. Rat feces was everywhere in unit and there was even a dead rat toward the end of my stay! Roof caved in and caused water damage to my things. Do NOT recommend whatsoever.

Évaluation :

2

Poor reception and difficult to get storage unit set up properly

Évaluation :

5

Thank you for having wonderful employees such as Chris running your fail operations.

Évaluation :

3

Mice got in and ate my things

Évaluation :

5

👍

Évaluation :

3

The manager works hard at a very old facility that is breaking down, making it hard to get around up and down inside from floor to floor. Elevator often out of order.

Évaluation :

5

MY EXPERIENCE AT UHAUL WAS OUTSTANDING.CHRISTOHER WAS A VERY KNOWLEDGABLE GUY. HIS CUSTOMER SERVICE WAS EXCELLENT. WHEN I FINISH TALKING WITH HIM I WOULD ALWAYS LEAVE WITH A GOOD FEELING .