Customer Reviews for U-Haul Moving & Storage at E Fremont St

Évaluation :

3

The truck I booked was not available. The only thing I could get was a larger cargo van. The employees were full of attitude and if I was able to go to another location I would have. I do not suggest this location at all. She also charged a card after I explicitly asked her not to. Unprofessional

Évaluation :

5

Truck drove a little rough pulled very hard was difficult even for a experienced driver like myself to keep on the road even at low speeds

Évaluation :

5

The man who took care of me when I picked up the van was great I believe his name was Chris was great and super friendly. The guy John who I turned the van into was super helpful and friendly, he was very busy but helped me out right away when he was done. The female inside when I dropped the van off was extremely rude!!! She was rude to the man who was getting a storage unit then rude to me when I asked about the drop off.

Évaluation :

5

Customer service was superb. Thank you!!

Évaluation :

3

For the first time in my life I was told to un hook the trailer from my truck.

Évaluation :

5

Rien

Évaluation :

4

Simple return process.

Évaluation :

5

You have a good staff there.

Évaluation :

5

The equipment was well-maintained but not clean. I initially put yes for the cleanliness however there were cigarette butts all over the front of the cargo van. I even gave a snack bag with those in it to the U-Haul representative. I should have put this in the checklist but I had things to get done. The second question should be separate. Cleanliness and maintenance are two different things. I shouldn't answer yes or no but had to answer. Customer service was awesome.

Évaluation :

2

This location needs professionalism

Évaluation :

1

see my google review

Évaluation :

4

The truck I rented seems to need a wheel alignment. In order to keep the truck straight the wheel had to be slightly tilted. Customer at this location was really good, our customer service rep was Erica and she was very friendly and knowledgeable.

Évaluation :

5

You should give your employee Jhirmar Cole A Raise!!!

Évaluation :

5

I had a great experience

Évaluation :

1

Safety Concern - I dropped off after hours and the neighborhood was pretty scary. I had to catch an Uber back to my hotel, but I had to walk a block or two to get to a well lit, populated place so that I didn't feel in danger.

Évaluation :

3

Quick and easy drop off process.

Évaluation :

5

Stay available don't go anywhere good location

Évaluation :

5

The whole process was fairly easy, every thing went smoothly, I can't think of anything they could do to improve, great job guys!

Évaluation :

5

I rented a UHaul Cargo Van for 4 hours, but I completely underestimated how much time it would take to move, and this location was super cool about extending the time I had the van. I added 2 extra hours, which wasn't enough time, so UHaul on E. Fremont let me have the van until 8:30 the next morning! I was treated courteously and professionally by everybody with whom I had dealings either in person or on the phone. Thank you!!

Évaluation :

5

Loved the staff, very friendly and helpful. We had no problems with the truck. Would rent from them again!

Évaluation :

5

The cigarette smell in the driver cabin was horrendous, this was my first to drive thru out a trip with my window half opened. The truck drove well but for someone with allergies it's was not a good experience at all.

Évaluation :

5

excellent service and easy for return place,Thanks

Évaluation :

5

Yo no ablo ingles, pero se que ay mucha necesidades de rentar camiones, personas hispanas, que somos responsables y trabajadoras. Gracias.

Évaluation :

1

Took over 2 hours to get our contract finished very poorly done

Évaluation :

5

Very happy with the service and the price $$ nothing feels better then going home with some money Thank you guys will definitely be recommending your location

Évaluation :

4

Other than getting the wrong trailer number, which was easy to fix, check out was great.

Évaluation :

5

Great service

Évaluation :

5

-- Both the pick-up and drop-off locations were polite and professional, plus the equipment was clean and well maintained. Lisa even called us and scheduled us a much closer place to drop our equipment off to. Job Well Done Lisa !!!

Évaluation :

5

Paul was kind and efficient. Pleasant experience.

Évaluation :

5

Geneisa did the work of 2 people. She was kind and professional. While I was there, she answered 3 phone calls and serviced 2 guests within 10 minutes. Great employee.

Évaluation :

5

Kris ( the guy at the front desk ) is awesome

Évaluation :

1

I was charged $279 for a scratch/mark that was already on the truck when I received it.

Évaluation :

5

Very , professional,courtesy,very friendly and acknowledgeable

Évaluation :

5

Everything went as planned, total cost went as planned according to mileage. Very friendly and all staff had great customer service. Overall great experience.

Évaluation :

5

The staff was very helpful and knowledgeable. I was in & out in no time.

Évaluation :

1

There is not enough space for me to tell you all the things that went wrong today.

Évaluation :

5

Each time we visited this location the staff was very hopeful and professional, to pick up truck and return to add car trailer. Staff made sure the vehicle was properly hauled and secured, took time to answer questions we had. The vehicle was in excellent condition and drove very comfortable.

Évaluation :

5

Good customer service and I got a really cheap rate and was able to move and do everything in a timely fashion

Évaluation :

3

Box can check engine light came on during our drive back to Las Vegas and the stability control/traction control turned off due to vehicle malfunction. Scary driving home in the huge storm with rain and strong winds on the freeway. Requesting refund waiting for a call back

Évaluation :

5

Always perfect service. I got my days mixed up, my reservation was for Saturday, I thought it was Sunday. Staff called me and held the van for my arrival later in the day. Thanks and God Bless

Évaluation :

5

I thought Paul did a really good job serving me and getting everything ready to go no place good service

Évaluation :

3

They were friendly even though they do get difficult customers at this location

Évaluation :

1

They charge for everything they charge for every single think

Évaluation :

4

The service was good! This location I always use

Évaluation :

5

The onside of the truck was a bit dirty! And it didn't have a dolly, don't know if I have to pay more to get ir or just they didn't put it. Otherwise everything was ok!

Évaluation :

3

The app was hard to understand when returning the truck. I had to put more mileage on the app because the trucks current mileage wasn't acceptable on the app. And then it took me 5 minutes walking around the location to find the drop off key box.

Évaluation :

5

The staff there are amazing !!!

Évaluation :

2

The employees at that location were just not very good and took way too much time to accomplish the simplest things.

Évaluation :

1

I was treated like my business was unwanted. The online estimate did not match the in-store total price. They are overrated overcharging for that equipment. I always use U-Haul and never had this issue. Never ever paid over 100$ for a 20$ a day rental. I could have just rented a truck from enterprise and it would have been cheaper .

Évaluation :

5

Very nice, friendly staff! Welcoming explained the contract, would work with them again

Évaluation :

4

This is the 2nd time i rented from this location it is close which i like. What i don't like is the host brain he is not patient and makes me feel more like i'm in the way. Even wanted to know why i want to rent for 3days. Unfortunately i need to rent again which im dreading i would rather go some place else.

Évaluation :

5

The van was dirty on the outside but that didn't matter. Brian our customer service rep(?) was terrific. He was very kind and very personable.

Évaluation :

2

Desk staff were griping about too few hours and how slow the men in the yard worked. Van was filthy with trash in the back bay. I contacted a man in the yard and he stated "they're all dirty." Contract stated it had a full tank. The tank was less than 3/4 full. Nobody there had any care for customer service or doing a good job or helping their customers.

Évaluation :

5

I think the clerk's name was Macaulay..in Las Vegas who helped me get the u haul truck. She was extremely kind and helpful.

Évaluation :

5

I have not had my final bill emailed to me.

Évaluation :

4

The box truck I rented will not shipped out a second gear it needed transmission fluid luckily I only had to go 10 miles round trip got the truck returned in less than 2 hours so little more maintenance on your vehicles there are U-Haul

Évaluation :

5

I rent a cargo van every month. I'm retired and use it for monthly grocery trips. I will only rent from this location, vehicles are always clean, in good repair and available when promised. With this rental, before I left the lot I caused a small equipment issue, my fault entirely. The Mgr. Brian Slack handled it and got me on my way quickly. Thanks and God Bless

Évaluation :

5

Your team there today was amazing and friendly!

Évaluation :

5

Everyone was great at the Fremont location great services :)

Évaluation :

2

They tried to charge me for damages and then over 100 miles when I only had the truck for like 2 hours and only drove it 11 miles. They still have not credited me back for the extra charges so for a 35 dollar truck I was charged 80 bucks..NEVER using them again!!!!!!!!

Évaluation :

3

Manager or supervisor there was a dick on the phone and lied about a refund that i had to escalate myself. Helpdesk guy, Mason Rusk, was nice though when i called for a refund. Give him a raise/promotion.

Évaluation :

3

Pick up location was a joke. Employee handling pick up could care less about his job. Person of senior position had to handle the last part of the pickup and was very distraught about the people he had to work with. Was pretty sad actually. Felt sorry for the guy.

Évaluation :

2

As I drove off, cup holder came loose. Did not feel safe dropping uhaul off at night as a person on a bike rode onto property premises. Suggesting night security. Changed procedure to not allow the customers to retain the back door lock left me feeling someone(ie homeless)would tamper with the back when I dropped off, and I would be charged for it.

Évaluation :

4

Everything worked out great for me. No Problem.

Évaluation :

5

Yes manger was very helpful and staff was helpful and nice would recommend this place to anyone great service👍

Évaluation :

1

Let it be known our storage unit was broken into and 90 % of the belongings were stolen. With out purchasing insurance, not much can been done.The dual control for locks were broken off. We will be filling a formal complaint with UHaul Corporate office.Your general manager was not available but spoke to him. I question his integrity and honesty..my opinion the theft was not his concern and he should of contact me immediately when he noticed our locks were tampered with..according to what he said.. In all due respect, would not recommend or refer anyone at that property. Diana B

Évaluation :

5

Merci.

Évaluation :

4

Everything worked out great for me.

Évaluation :

1

One of they employees broke into my storage and took $20 000 wroth of stuff and nobody know nothing , nobody was trying to talk to me to see what happend to my stuff they couldn’t give me exact dates when my storage was broken into I never received a call to notify me that my storage was broken into.

Évaluation :

5

The General manager and staff was wonderful and very helpful. Was the best experience ever. Merci

Évaluation :

1

Had large storage unit reserved. When I arrived I was advised that a large unit was not available. My load on a 20 foot truck would not fit into the unit they had which was much smaller than I reserved.

Évaluation :

1

I reserved a large storage unit that would hold the contents of a 20 foot truck. When I arrived I was told there were no large units available. I was forced to find other accommodations at another facility. There was also trash and human feces on the ground.

Évaluation :

3

Lost ID staff knows who I am but refuse to allow me access to my storage to retrieve documents to percure duplicate ID

Évaluation :

5

I appreciated how they worked with me when I couldn't pay my storage. Even them they treated me with respect. Merci.

Évaluation :

1

I parked the 15ft. truck, full of everything I owned (I am moving) so that all my precious personal items would be safe until I unloaded them into storage the next day. I told U-Haul that I was parking there and left. The camera showed 3 individuals stealing the truck with all my stuff at 7:30pm. The truck was returned to the Decatur facility 11 days later. Now U-Haul wants to charge me for turning the truck in late, and for 1100 miles that were put on it by the thieves. Almost 1 200 dollars. That is how my experience has been.

Évaluation :

1

One of the workers removed my lock in preparing to take my merchandise from my unit. Then accused another worker for removing a lock Staff is poorly trained and slow to service

Évaluation :

5

Good around experience

Évaluation :

2

When the truck I rented broke down and was towed to the Uhaul location. Then moved the next day so it was out of the way. The truck was left unlocked with my possession inside. This lead to allow the start of the breaking to occur.

Évaluation :

5

Staff was super helpful

Évaluation :

5

Everyone was always kind and helpful. I appreciated how they looked out for me all the time.

Évaluation :

5

The guys were very patient and accommodating. They took very good care of me. Merci!

Évaluation :

5

The manager was awesome. He was very helpful, friendly and professional.

Évaluation :

3

UBox was exactly what I needed. Easy process.

Évaluation :

5

Staff were great! They put in extra effort to make sure they met our special needs.

Évaluation :

5

Awesome staff!!!

Évaluation :

5

Everything was great

Évaluation :

4

We would like to thank Steve his very professional he assisted us in a timely manner and he is very knowledgeable of his duties. Steve assisted us a lot more than the manager. at the Fremont locatio

Évaluation :

4

I didn't actually go to the location but I enjoyed the customer service I received via the telephone

Évaluation :

5

everything went well

Évaluation :

1

The worst customer service I have ever had in my entire life!!!!!!! Horrible experience!

Évaluation :

2

Most staff was helpful, not greatest area. Homeless addicts would bother me at my unit which is outside. Ridiculous that i had to wait and get their key to a lock. No other storage does this.

Évaluation :

3

Manager is not manager material at all. Also when I rented my storage they said every night they put a second lock on the unit. That never happens.

Évaluation :

5

Merci.

Évaluation :

5

Very helpful

Évaluation :

5

Everyone was always helpful and respectful. Excellent service every time.

Évaluation :

3

The girl working there didn't set up my pick up prior to having come in the day before and scheduling it. Really frustrating.