Customer Reviews for U-Haul Moving & Storage at E Fremont St

3 191 évaluations

2030 E Fremont St   Las Vegas, NV 89101
(Off of 21st Street, Across from quickstop gas station)

(702) 384-1360

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(702) 384-1360

2030 E Fremont St
Las Vegas, NV 89101
(Off of 21st Street, Across from quickstop gas station)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Échange de bonbonne de propane
  • Retour client 24 heures
  • Entreposage de VR
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

You should give your employee Jhirmar Cole A Raise!!!

jhiamar cole 
Évaluation :
5

I had a great experience

Thelma Silva 
Évaluation :
1

Safety Concern - I dropped off after hours and the neighborhood was pretty scary. I had to catch an Uber back to my hotel, but I had to walk a block or two to get to a well lit, populated place so that I didn't feel in danger.

Geoffrey Blotter 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Williamjesse Martino 
Évaluation :
3

Quick and easy drop off process.

Gary Slade 
Évaluation :
5

Stay available don't go anywhere good location

Larry Smart 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEFFREY BOOTS 
Évaluation :
5

The whole process was fairly easy, every thing went smoothly, I can't think of anything they could do to improve, great job guys!

Troy Mauceri 
Évaluation :
5

I rented a UHaul Cargo Van for 4 hours, but I completely underestimated how much time it would take to move, and this location was super cool about extending the time I had the van. I added 2 extra hours, which wasn't enough time, so UHaul on E. Fremont let me have the van until 8:30 the next morning! I was treated courteously and professionally by everybody with whom I had dealings either in person or on the phone. Thank you!!

Gavin Young 
Évaluation :
5

Loved the staff, very friendly and helpful. We had no problems with the truck. Would rent from them again!

JASON INGLE 
Évaluation :
5

The cigarette smell in the driver cabin was horrendous, this was my first to drive thru out a trip with my window half opened. The truck drove well but for someone with allergies it's was not a good experience at all.

Simon Wachira 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy Johnson 
Évaluation :
5

excellent service and easy for return place,Thanks

Rafael Morales 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edgar Callejasvasquez 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Olmo Mantilla Silva 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Tiffani Ross 
Évaluation :
5

Yo no ablo ingles, pero se que ay mucha necesidades de rentar camiones, personas hispanas, que somos responsables y trabajadoras. Gracias.

SAul Campuzano 
Évaluation :
1

Took over 2 hours to get our contract finished very poorly done

Terry Bott 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Bascon 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ronald Haro 
Évaluation :
5

Very happy with the service and the price $$ nothing feels better then going home with some money Thank you guys will definitely be recommending your location

Jeannette Sanchez 
Évaluation :
4

Other than getting the wrong trailer number, which was easy to fix, check out was great.

Richard Loftin 
Évaluation :
5

Great service

ABIGAIL SALAS 
Évaluation :
5

-- Both the pick-up and drop-off locations were polite and professional, plus the equipment was clean and well maintained. Lisa even called us and scheduled us a much closer place to drop our equipment off to. Job Well Done Lisa !!!

Douglas Hepler 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hosea Olive 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian Murray 
Évaluation :
5

Paul was kind and efficient. Pleasant experience.

Nora White 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorge Herrera 
Évaluation :
5

Geneisa did the work of 2 people. She was kind and professional. While I was there, she answered 3 phone calls and serviced 2 guests within 10 minutes. Great employee.

Greg Jarmolowich 
Évaluation :
5

Kris ( the guy at the front desk ) is awesome

Ian Shannen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry Mowbray 
Évaluation :
1

I was charged $279 for a scratch/mark that was already on the truck when I received it.

Atiyah Imani 
Évaluation :
5

Very , professional,courtesy,very friendly and acknowledgeable

Billy Cotton 
Évaluation :
5

Everything went as planned, total cost went as planned according to mileage. Very friendly and all staff had great customer service. Overall great experience.

Tyler Willette 
Évaluation :
5

The staff was very helpful and knowledgeable. I was in & out in no time.

La Tavita 
Évaluation :
1

There is not enough space for me to tell you all the things that went wrong today.

Velvet Fontenette 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Akqueen Berry 
Évaluation :
5

Each time we visited this location the staff was very hopeful and professional, to pick up truck and return to add car trailer. Staff made sure the vehicle was properly hauled and secured, took time to answer questions we had. The vehicle was in excellent condition and drove very comfortable.

Thomas Puskarich 
Évaluation :
5

Good customer service and I got a really cheap rate and was able to move and do everything in a timely fashion

Lenard Benjamin 
Évaluation :
3

Box can check engine light came on during our drive back to Las Vegas and the stability control/traction control turned off due to vehicle malfunction. Scary driving home in the huge storm with rain and strong winds on the freeway. Requesting refund waiting for a call back

Evan Zelien 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah Barrett 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT BATES 
Évaluation :
5

Always perfect service. I got my days mixed up, my reservation was for Saturday, I thought it was Sunday. Staff called me and held the van for my arrival later in the day. Thanks and God Bless

Mark Disney 
Évaluation :
5

I thought Paul did a really good job serving me and getting everything ready to go no place good service

Charles Capers 
Évaluation :
3

They were friendly even though they do get difficult customers at this location

Tyler Olivas 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAIME ROSETE ROSETE 
Évaluation :
1

They charge for everything they charge for every single think

Santos Flores 
Évaluation :
4

The service was good! This location I always use

Temeko Jones 
Évaluation :
5

The onside of the truck was a bit dirty! And it didn't have a dolly, don't know if I have to pay more to get ir or just they didn't put it. Otherwise everything was ok!

Jose Luis Ramirez 
Évaluation :
3

The app was hard to understand when returning the truck. I had to put more mileage on the app because the trucks current mileage wasn't acceptable on the app. And then it took me 5 minutes walking around the location to find the drop off key box.

Atawna Odom 
Évaluation :
5

The staff there are amazing !!!

Brittany Young 
Évaluation :
2

The employees at that location were just not very good and took way too much time to accomplish the simplest things.

Ronald Harris 
Évaluation :
1

I was treated like my business was unwanted. The online estimate did not match the in-store total price. They are overrated overcharging for that equipment. I always use U-Haul and never had this issue. Never ever paid over 100$ for a 20$ a day rental. I could have just rented a truck from enterprise and it would have been cheaper .

Danicqua Starr 
Évaluation :
5

Very nice, friendly staff! Welcoming explained the contract, would work with them again

Jessica Whiteshield 
Évaluation :
4

This is the 2nd time i rented from this location it is close which i like. What i don't like is the host brain he is not patient and makes me feel more like i'm in the way. Even wanted to know why i want to rent for 3days. Unfortunately i need to rent again which im dreading i would rather go some place else.

Felicia Montoya 
Évaluation :
5

The van was dirty on the outside but that didn't matter. Brian our customer service rep(?) was terrific. He was very kind and very personable.

GAIL GOODAPPLE 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Peter Howard  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steve Sperber  |  Expérience générale 
Évaluation :
2

Desk staff were griping about too few hours and how slow the men in the yard worked. Van was filthy with trash in the back bay. I contacted a man in the yard and he stated "they're all dirty." Contract stated it had a full tank. The tank was less than 3/4 full. Nobody there had any care for customer service or doing a good job or helping their customers.

Richard Evans 
Évaluation :
5

I think the clerk's name was Macaulay..in Las Vegas who helped me get the u haul truck. She was extremely kind and helpful.

Diana Martinez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chaka moore 
Évaluation :
5

I have not had my final bill emailed to me.

MICHAEL VELEZ 
Évaluation :
4

The box truck I rented will not shipped out a second gear it needed transmission fluid luckily I only had to go 10 miles round trip got the truck returned in less than 2 hours so little more maintenance on your vehicles there are U-Haul

Sherri Brush 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles Thompson 
Évaluation :
5

I rent a cargo van every month. I'm retired and use it for monthly grocery trips. I will only rent from this location, vehicles are always clean, in good repair and available when promised. With this rental, before I left the lot I caused a small equipment issue, my fault entirely. The Mgr. Brian Slack handled it and got me on my way quickly. Thanks and God Bless

Mark Disney 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph Goudeau 
Évaluation :
5

Your team there today was amazing and friendly!

Reynaldo Orozco 
Évaluation :
5

Everyone was great at the Fremont location great services :)

Keisha Stegner 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patrick nicholas 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John Johnson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Merideth Spriggs 
Évaluation :
2

They tried to charge me for damages and then over 100 miles when I only had the truck for like 2 hours and only drove it 11 miles. They still have not credited me back for the extra charges so for a 35 dollar truck I was charged 80 bucks..NEVER using them again!!!!!!!!

Dorothy Garcia 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curt Watson 
Évaluation :
3

Manager or supervisor there was a dick on the phone and lied about a refund that i had to escalate myself. Helpdesk guy, Mason Rusk, was nice though when i called for a refund. Give him a raise/promotion.

Payne Robinson 
Évaluation :
3

Pick up location was a joke. Employee handling pick up could care less about his job. Person of senior position had to handle the last part of the pickup and was very distraught about the people he had to work with. Was pretty sad actually. Felt sorry for the guy.

James Johnson 
Évaluation :
2

As I drove off, cup holder came loose. Did not feel safe dropping uhaul off at night as a person on a bike rode onto property premises. Suggesting night security. Changed procedure to not allow the customers to retain the back door lock left me feeling someone(ie homeless)would tamper with the back when I dropped off, and I would be charged for it.

DEBRA STANTON 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Johnny Brooks 
Évaluation :
4

d suggest better upkeep of your vehicles.......The truck needed ran badly.. it ran like it had seen it's better days and was on the down side, and should have been auctioned off in the previous year.

Dwight Jimerson 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AILEEN ORNELAS SANCHEZ 
Évaluation :
5

Brian Slack was very helpful and great to work with. A +

Ronald Rogers 
Évaluation :
5

Thank you Christian and Brian for helping me extend my return .The truck return staff was friendly as well. I will rent again.

Leah Davis 
Évaluation :
5

The only problem the truck broke down on me twice so I have to call 1-800 U-Haul so they can assist me and I still believe that should be compensated for the inconvenience

edgar rios-santiago 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise Kellogg 
Évaluation :
5

Very good customer service 👌

Lillie Vaughn 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill Manery 
Évaluation :
3

Le client n'a pas laissé de commentaire.

marilyn Voss 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derrick Chachere 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jagjit Singh 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry Price 
Évaluation :
5

Todo fue excelente ,recomiendo este UHAUL a todas las personas q necesite de este servicio, gracias.

Antonio Romero 
Évaluation :
5

All was very good. Very helpful/ kind / understanding staff. Very satisfied with using U-Haul.

ma susan sison 
Évaluation :
1

Was in line for over an hour after reserving the trailer online causing me to miss my appointment.

nicholas Marconi 
Évaluation :
5

I went to Evans at Las Vegas Blvd. very poor service Charleston Fremont thumbs up would not go back to Evans in Las Vegas Blvd. anymore. Very poor customer service.

EDDIE ROBERSON 
Évaluation :
5

Very good service I rent from you

lisa nichols 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Mannix 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel Ortega 
Évaluation :
5

Everything was perfect it made my day much easier.

Mark Disney 
Évaluation :
5

I arrived to rent a moving van with no reservation and the staff acomodated me to the max. It was super busy and they did a great job. The equipment return was also easy and fast.

Sergio Ayala 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jhon Mogollon 
Évaluation :
2

My reservation was booked a month in advance at a different location , i was notified the day before the location was changed to fremont st. I arrived to pick up my truck and auto transport , I got the truck but my auto transport was 8 hrs late in arriving I had to go back to pick it up , I don't mind loading up my vehicle myself but I was told I had to go to the empty lot next door to do it. Totally unsafe area , lots of riff raff there , especially a woman alone at Fremont and Charleston near dark.

Karen Pierce 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Katherine Sumner 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Somari Thunder 
Évaluation :
4

Everything worked out great for me. No Problem.

Donald Trotter  |  Expérience générale 
Évaluation :
5

Yes manger was very helpful and staff was helpful and nice would recommend this place to anyone great service👍

Laura Lualemaga  |  Premières impressions 
Évaluation :
1

Let it be known our storage unit was broken into and 90 % of the belongings were stolen. With out purchasing insurance, not much can been done.The dual control for locks were broken off. We will be filling a formal complaint with UHaul Corporate office.Your general manager was not available but spoke to him. I question his integrity and honesty..my opinion the theft was not his concern and he should of contact me immediately when he noticed our locks were tampered with..according to what he said.. In all due respect, would not recommend or refer anyone at that property. Diana B

Diana Big Mountain  |  Expérience générale 
Évaluation :
5

Merci.

Claudia Galvan  |  Expérience générale 
Évaluation :
4

Everything worked out great for me.

Donald Trotter  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve Sperber  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

steven sledge  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Melvin Lane  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kendra Monk  |  Premières impressions 
Évaluation :
1

One of they employees broke into my storage and took $20 000 wroth of stuff and nobody know nothing , nobody was trying to talk to me to see what happend to my stuff they couldn’t give me exact dates when my storage was broken into I never received a call to notify me that my storage was broken into.

JAQUITTA MADISON  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROGER PERRYSTOVALL  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EULALIO RUIZ  |  Premières impressions 
Évaluation :
5

The General manager and staff was wonderful and very helpful. Was the best experience ever. Merci

JOHANA MONROY  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Robert Houston  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL AGUIRRE  |  Premières impressions 
Évaluation :
1

Had large storage unit reserved. When I arrived I was advised that a large unit was not available. My load on a 20 foot truck would not fit into the unit they had which was much smaller than I reserved.

Douglas Schuler  |  Expérience générale 
Évaluation :
1

I reserved a large storage unit that would hold the contents of a 20 foot truck. When I arrived I was told there were no large units available. I was forced to find other accommodations at another facility. There was also trash and human feces on the ground.

Douglas Schuler  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAMIE ABREGO  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rosa Matamoros  |  Premières impressions 
Évaluation :
3

Lost ID staff knows who I am but refuse to allow me access to my storage to retrieve documents to percure duplicate ID

Phil Hollinshed  |  Expérience générale 
Évaluation :
5

I appreciated how they worked with me when I couldn't pay my storage. Even them they treated me with respect. Merci.

Stephanie Osborne  |  Expérience générale 
Évaluation :
1

I parked the 15ft. truck, full of everything I owned (I am moving) so that all my precious personal items would be safe until I unloaded them into storage the next day. I told U-Haul that I was parking there and left. The camera showed 3 individuals stealing the truck with all my stuff at 7:30pm. The truck was returned to the Decatur facility 11 days later. Now U-Haul wants to charge me for turning the truck in late, and for 1100 miles that were put on it by the thieves. Almost 1 200 dollars. That is how my experience has been.

Stephen Crabtree  |  Expérience générale 
Évaluation :
1

One of the workers removed my lock in preparing to take my merchandise from my unit. Then accused another worker for removing a lock Staff is poorly trained and slow to service

MICHELLE MONTGOMERY  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KASIAH MALIETUFA-LAUOFO  |  Expérience générale 
Évaluation :
5

Good around experience

JAMESGERARD BOYLE  |  Expérience générale 
Évaluation :
2

When the truck I rented broke down and was towed to the Uhaul location. Then moved the next day so it was out of the way. The truck was left unlocked with my possession inside. This lead to allow the start of the breaking to occur.

Debra Hall  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phil Hollinshed  |  Premières impressions 
Évaluation :
5

Staff was super helpful

david legler  |  Expérience générale 
Évaluation :
5

Everyone was always kind and helpful. I appreciated how they looked out for me all the time.

Jamie Lynn McCormick  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ronald rodocker  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ronald rodocker  |  Expérience générale 
Évaluation :
5

The guys were very patient and accommodating. They took very good care of me. Merci!

RoSalyn Santiago  |  Premières impressions 
Évaluation :
5

The manager was awesome. He was very helpful, friendly and professional.

Tom Pacchioli  |  Premières impressions 
Évaluation :
3

UBox was exactly what I needed. Easy process.

Zachary Machuca  |  Expérience générale 
Évaluation :
5

Staff were great! They put in extra effort to make sure they met our special needs.

Ellen Brownhill  |  Expérience générale 
Évaluation :
5

Awesome staff!!!

Marque Avery  |  Expérience générale 
Évaluation :
5

Everything was great

Gabriel Amaya  |  Expérience générale 
Évaluation :
4

We would like to thank Steve his very professional he assisted us in a timely manner and he is very knowledgeable of his duties. Steve assisted us a lot more than the manager. at the Fremont locatio

RUPERT RODRIQUEZ  |  Expérience générale 
Évaluation :
4

I didn't actually go to the location but I enjoyed the customer service I received via the telephone

Melissa Janson  |  Expérience générale 
Évaluation :
5

everything went well

Stephen cresap  |  Expérience générale 
Évaluation :
1

The worst customer service I have ever had in my entire life!!!!!!! Horrible experience!

William Shore  |  Expérience générale 
Évaluation :
2

Most staff was helpful, not greatest area. Homeless addicts would bother me at my unit which is outside. Ridiculous that i had to wait and get their key to a lock. No other storage does this.

STEVE WALLEN  |  Expérience générale 
Évaluation :
3

Manager is not manager material at all. Also when I rented my storage they said every night they put a second lock on the unit. That never happens.

William Shore  |  Réservation 
Évaluation :
5

Merci.

Lucien Lockhart  |  Expérience générale 
Évaluation :
5

Very helpful

Aaron Baggao  |  Réservation 
Évaluation :
5

Everyone was always helpful and respectful. Excellent service every time.

Curtis Fitzgerald  |  Expérience générale 
Évaluation :
3

The girl working there didn't set up my pick up prior to having come in the day before and scheduling it. Really frustrating.

Maria Perez  |  Expérience générale 
Évaluation :
4

great bunch of guys, very helpful & friendly

JUSTIN PETTIS  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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