Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
These guys provided the best U-Haul customer service I have experienced.
Terry Vann
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mikhal French
Évaluation :
5
Le client n'a pas laissé de commentaire.
Vanessa Semifero
Évaluation :
5
Le client n'a pas laissé de commentaire.
Billy Blackmon
Évaluation :
5
Truck was clean and on time, good experience
DAVID FELKER
Évaluation :
4
Le client n'a pas laissé de commentaire.
Dhananjay Prasad
Évaluation :
5
Le client n'a pas laissé de commentaire.
LaTonya Giles
Évaluation :
5
The employee that helped us was extremely friendly and quickly had everything ready so that we were not delayed checking in or returning our equipment.
Zackary Woodard
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROY SCHLINKERT
Évaluation :
5
Le client n'a pas laissé de commentaire.
Zamayia Traylor
Évaluation :
5
excellent customer service
concerned about my concerns
helped me with a smile
NELDA HARRIS
Évaluation :
5
Na
Bernita Daw
|
Expérience générale
Évaluation :
5
Tristan at the store was very helpful and personable. Great employee that makes your business pleasant to use!
Ace Crayton
Évaluation :
5
Good service
JAMES TATE
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Annette Johansson
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jacqueline Shepherd
Évaluation :
5
Le client n'a pas laissé de commentaire.
SHEILA DELORES ERVIN
Évaluation :
5
Le client n'a pas laissé de commentaire.
SEAN ODWYER
Évaluation :
3
Le client n'a pas laissé de commentaire.
Odalys Zaldivar
Évaluation :
4
Le client n'a pas laissé de commentaire.
Tanya Howard
Évaluation :
1
Le client n'a pas laissé de commentaire.
caireal edison
Évaluation :
5
Hello why the estra is $225 if it was just one more day thank you
Jose Perez
Évaluation :
5
Friendly and good customer service
Lakisha Cooley
Évaluation :
4
Le client n'a pas laissé de commentaire.
Adam Chittum
Évaluation :
3
Le client n'a pas laissé de commentaire.
Jeff Gentry
Évaluation :
4
Truck had some damages in doors edges , looked like key were forgot inside of Truck and someone tried to open the doors using hooks . You need to respect the paint and sheet metal .
RAUL JESUS VELAZQUEZ FLORES
Évaluation :
2
Had a strange experience with one of the workers
However the other worker was awesome
carla howard
Évaluation :
5
Some parts of the online booking process were a little challenging, but the staff at this location made the whole experience pretty much painless. I will recommend to my friends.
James Mayfield
Évaluation :
5
Le client n'a pas laissé de commentaire.
Martin Lopez
Évaluation :
5
Le client n'a pas laissé de commentaire.
Anatha Dawson
Évaluation :
5
Nice and friendly employee
Bernita Daw
|
Premières impressions
Évaluation :
5
Easy location to get in and out.
Randall Jones
Évaluation :
1
I arrived at 9:35am for a 9:30am reservation that I made the previous day. I had checked in online that morning. As I pulled into the parking lot, what turned out to be the only employee onsite walked out the doors, locked them, got in her car and left. A sign taped to the door stated "back in 30 minutes, Management " I called the store and received a recording stat that "The Team is busy helping Customers in the Store". Not true I was transferred to Corporate scheduling after pushing MANY buttons. I explained the situation. The person on the phone was very polite. After holding for several minutes, she stated that an Area Manager from another store would be there in "15 minutes ". 40 minutes later, someone arrived. I had a reservation at 9:30am. I received the trailer at approximately 10:20am. Another customer was waiting to return a trailer. Another person was waiting to get into the store.
Keith Larson
Évaluation :
5
I had a blowout with this trailer. The tires were rather well worn and should have already been replaced. I had to call the roadside assistance and the way U-Haul handled. It took an inordinately long time to even get through the call and the APP is a circular series of exchanging automated calls. For instance, I put in my phone number to receive a future call. I was then called and then just put on a lengthy hold. That's rather ridiculous to say the least.. The third-party vendor who took care of the tire was rather quick.
Jeffrey Empante
Évaluation :
5
I have no issues with this long-standing company, located at 5032 East Lancaster Ave. Fort Worth, TX 76103 Great customer service with pick- ups and returns. I will never, ever, ever switch. Why would I? U-Haul is the absolute BEST, for LESS. Kind regards, ,S. Goodspeed Fort Worth, TX.
Sophia Goodspeed
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOYCE ELAINE
Évaluation :
3
Tire went flat three times. The truck had no fuel
Charles Riles
Évaluation :
5
Upon returning the truck the attendant stated he would need to charge me $20 because I didn't complete the check in process and I didn't have proof. I informed him that I was already inconvenienced by having to drive 30 mins outside the initially pickup request to pick up a 26ft vs a 20ft truck only to arrive and find out hey we do have a 20ft truck. HOW CONFUSING!!! Then the friendly talkative attendant in Zavalla, TX doesn't even complete my check in process or instruct me to walk around the truck and make sure I complete the check in process. I've rented UHAUL before so I should know this right but a friendly reminder from the representative who leases trucks on a daily basis would have been appreciated. It was like she was in a hurry. Luckily upon returning the truck and after explaining this confusion the attendant at the Fort Worth, TX location waived the $20 fee. SMH!!!
Kimberly Brooks
Évaluation :
4
Make sure that all is right before the truck's go out
Sam Henson
Évaluation :
5
Sometimes the ramp gets stuck needed a little bit oil
SHIRLEY WINGFIELD
Évaluation :
5
Le client n'a pas laissé de commentaire.
Linda Turner
Évaluation :
5
Although the truck was clean, you need to pay attention to mechanical issues with trucks due to fact of check engine being on in the one I rented. Just be more wary of engine maintenance. Cause if it's on and something happens en route, then we would be stranded be negligence. Even minor issues on vehicles can turn into large problems. Love the staff and location though and will recommend the location and manager to others.
Frank Belitere
Évaluation :
2
Location was closed, with a door sign saying, "Be back in 30 mins". It was about 2:30pm. Someone drove up, not the guy on duty, said he worked there. He checked in my drop off trailer. I was confused.路♂️
Saul Arenas
Évaluation :
5
Tristen did an awesome job and provided excellent service. He turned my bad day into a better day. I would use Tristen every time if I could.
Kathy Talley
Évaluation :
4
Thank you , great job
Ramon Ortega
Évaluation :
5
The staff is doing a good job.
Virginia Treadway
Évaluation :
5
Le client n'a pas laissé de commentaire.
wilfredo firpi
Évaluation :
5
Le client n'a pas laissé de commentaire.
Antawun Owens
Évaluation :
5
U-Haul is the best moving and storage equipment I recommend everyone
raj tamang
Évaluation :
5
Thank you Nathan for the good service to provide it for me
margra adams
Évaluation :
5
Thank you for everything
Ramon Ortega
Évaluation :
5
It's all good
CLAYTON BROOKINS
Évaluation :
4
the CSR was extremely polite, she walked me through the process with ease, the truck performed as needed, and the return process was equally pleasant, the gentleman had me checked out in less than 2 minutes
Jesse Mitchell
Évaluation :
3
Good fast service
Jay Adams
Évaluation :
5
Le client n'a pas laissé de commentaire.
Keith Russell
Évaluation :
4
Le client n'a pas laissé de commentaire.
jacquelyn watson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tamara Thomas
|
Expérience générale
Évaluation :
1
Le client n'a pas laissé de commentaire.
Robert Mitchell
Évaluation :
3
This is the second time I have rented a dolly from uhaul & not had a dolly on the truck when I went to pick it up. This time I paid for it and still didn't have one.
Camille Gathright
Évaluation :
5
You people are awesome Thanks a lot for the kindness that you all show.
lawrence perry
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Siquetta Porter
Évaluation :
2
Two different experiences. The person I picked up the equipment from was good and greeted me. The one I had when I dropped off the car hauler never did so. Acted as if I wasn't there. A little acknowledgment would help. I even help her unhook without a Thank you. Won't be back here ever again.
Keota Intharansy
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joe Morales
Évaluation :
5
Great customer service and was patient with me.
Latoshia Mitchell
|
Online Move In
Évaluation :
5
Customer service was above and beyond!!!!!
Diamond Sanchez
Évaluation :
5
Drop-off was quick and easy. Staff was beyond exceptional..
Anthony Slocum
Évaluation :
5
Le client n'a pas laissé de commentaire.
vanessa jones
Évaluation :
2
Left rear tire was low on air.
maximo isern
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cassandra Pulliza
Évaluation :
5
Jade was amazing, super helpful and friendly. Her customer service was fantastic
Kaitlyn McDow
Évaluation :
5
Le client n'a pas laissé de commentaire.
Don Guest
Évaluation :
4
They communicated well with us and made sure we had everything we needed.
Mark Kirkland
Évaluation :
5
Always good service to me
STANLEY MONTGOMERY
Évaluation :
5
Le client n'a pas laissé de commentaire.
MICHAEL YOUNG
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jose Delfierro
Évaluation :
5
Tristan was super awesome fast and thorough i was in and out with my uhaul truck in 10 minutes
Lillie Thoms
Évaluation :
5
Great location with fist class staff helping out!
Cheryl Embry
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ethan Butler
Évaluation :
5
Le client n'a pas laissé de commentaire.
JARMAL RICE
Évaluation :
4
Le client n'a pas laissé de commentaire.
Michael Poston
Évaluation :
5
The gentleman who helped me was very kind at the end of a very long day. I appreciate his politeness.
carol boren
Évaluation :
3
Le client n'a pas laissé de commentaire.
Sergio Garza
Évaluation :
5
Le client n'a pas laissé de commentaire.
Eddie Andrade
Évaluation :
5
Was able to do what was required
donald cameron
Évaluation :
4
Le client n'a pas laissé de commentaire.
Lotoya Smith
Évaluation :
5
Le client n'a pas laissé de commentaire.
Careli Sigala Villalobos
Évaluation :
4
Great service!!
Jeanne Black
Évaluation :
3
Your computer system need to be updated. They tried to charge me for 135 miles round trip. I travel from East ft worth to Richardson, Tx in the DFW area to get my things out of storage. One way was about 40 miles and I returned the truck the same exact day. 80 miles give or take do not lead to 135 miles traveling Roundtrip. Sounds like a Scam. I hope this is not the issue. Hopefully someone contact me. I already contact customer service. Not a happy customer. They said the bill has to clear in the system before they can assist
Jacob Sartin
Évaluation :
3
Staff was very friendly and helpful.
windell allen
Évaluation :
5
Le client n'a pas laissé de commentaire.
STEVEN LINDSEY
Évaluation :
5
All good! Great experience.
Robert Honstein
Évaluation :
1
Le client n'a pas laissé de commentaire.
Deidrick Cooper
Évaluation :
2
The gentlemen who was there in the morning was very good. There was no one there when I arrived to return the van. I had to wait 15 to 20 minutes for someone to arrive seemingly from down the street to return the van. The location of the facility was not ideal. It seemed somewhat dangerous.
Stephen Shaughnessy
Évaluation :
3
Pleasant staff and easy access.
Nathan Lee
Évaluation :
1
Absolutely terrible experience. Had reservation at 1pm. George Watson who was apparently the GM extremely unprofessional had me waiting for 45 minutes because according to him he thought inwas dropping off. Then he decided to help me it another 30 minutes. Because it was hard for him to tell me he needed two alternative contacts. So b too of that he helped another customer that came in after me, who he gave the last appliance dolly even though i reserved one when i made the reservation. Then when i returned the truck he was closing up and completely ignored me for 20 minutes before telling me to do the return through my phone. Absolutely unprofessional, lazy, customer service skills non existent. And this gentleman is a general manager. Are you serious?
Goran ilic
Évaluation :
5
Le client n'a pas laissé de commentaire.
antoinette kirkwood
Évaluation :
5
Staff was very courteous and helpful I really appreciate your services,.. Thanks so kindly. Mrs. Glenda Bentley And daughter Neya.
glenda bentley
|
Premières impressions
Évaluation :
5
George was very helpful walking me through the renting process
Terry Stroud
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jesus Espinosa
Évaluation :
5
Le client n'a pas laissé de commentaire.
AMANDA BARKLEY
Évaluation :
5
Nothing. Great place to rent from.
Aaron Anderson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Farid Allan
Évaluation :
5
George is a very helpful an understanding employee when it comes to customer service experience great job made the moving experience less stressful .thank you
Bryanna Orosco
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
SINDY TATE
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sandy Gracia
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sandy Gracia
Évaluation :
4
Le client n'a pas laissé de commentaire.
Rodney Jackson
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jarett Howard
Évaluation :
5
George and crew are an excellent representation of quality customer service. They went above and beyond to accommodate my needs.
TRUMAINE JOHNSON
|
Premières impressions
Évaluation :
5
Very nice people who work here
Bryanna Orosco
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Courtney Richardson
|
Expérience générale
Évaluation :
5
The staff was ALWAYS courteous and professional and considerate. I have and will recommend Uhaul ALWAYS. Thank you all for your service.
charlotte thomas
|
Expérience générale
Évaluation :
3
I'm overall pleased. Thank you Eli and Jim hopefully next time is a smoother experience.
Kimberly Drewery
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ashley Smith
|
Expérience générale
Évaluation :
5
Great experience with accommodating Uhaul staff at this location.
CHARLES POWELL
|
Expérience générale
Évaluation :
2
Le client n'a pas laissé de commentaire.
Claude Jones Jr
|
Expérience générale
Évaluation :
2
I had autopay setup for rent, they didn't use it, contacted my brother and sent him mail before they contacted me about the issue. Disgusting abuse of my personal information. Was charged extra fees I was not notified about.
Fredrick Butoma
|
Expérience générale
Évaluation :
5
The staff that checked us in and out were friendly and professional. I was extremely impressed and will continue to use UHaul in the future given the exceptional customer service I consistently received throughout this entire process. Merci.
Anthony Epps
|
Expérience générale
Évaluation :
4
Thanks for all the help
tasha fuller
|
Premières impressions
Évaluation :
5
The couple running the facility are amazing! They were extremely friendly, helpful and knowledgeable. They helped us get into our storage unit, changed the drop-off location for our trailer, and even taught me how to backup my truck and trailer. Thank you!!!
Anthony Epps
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
yvette mascorro
|
Expérience générale
Évaluation :
5
All of You have been great
June Brockman
|
Expérience générale
Évaluation :
5
The guys were friendly and helpful. Thanks for the pleasant experience.
Teresa Ruiz
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Monicea Riggins
|
Expérience générale
Évaluation :
5
Excellent Service
Doris Youman
|
Expérience générale
Évaluation :
5
I recommend that place they'll work with you
pablo barron
|
Expérience générale
Évaluation :
3
Prices to high for small storage place.
Johnnetta Gill
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ashley Smith
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Yvette Carpenter
|
Premières impressions
Évaluation :
5
Verry Niece.
BOBBY BROWN
|
Premières impressions
Évaluation :
5
The man who helped me was very nice and accommodating.
Kimberly Wempa
|
Premières impressions
Évaluation :
5
Charles went above and beyond with helping me get my things into my storage unit. I was exhausted moving everything in by myself, and he offered me cold water and got to lifting my boxes into the unit. I am so grateful for his generosity and compassion.
Breann Bohne
|
Premières impressions
Évaluation :
5
Good experience.
jacquelyn mckenzie
|
Expérience générale
Évaluation :
5
Stephen has excellent management skills!! Stephen, Charles and Brandon are patient, friendly and have superior customer service !!!! Thank you all, Rochelle
Rochelle Miles
|
Expérience générale
Évaluation :
5
This was the best UHALL experience I've ever had. This team knows what you need before you do, and they are great meeting your needs. I HIGHLY recommend the furniture dolly, it's a total lifesaver!
Mary Murphy
|
Premières impressions
Évaluation :
5
Staff was very helpfully.and the place was very clean.
Brad Gilbreath
|
Expérience générale
Évaluation :
5
The staff there was very helpful. I believe his name was Brandon. Very professional and help me out with whatever I needed.
Brad Gilbreath
|
Premières impressions
Évaluation :
5
Good customer service
Kesha Christmas
|
Premières impressions
Non les évaluations ont été soumises pour cet établissement.