Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The staff is fantastic! Tyrone is always extra helpful.
Jennifer Barner
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Richard morse
Évaluation :
3
Have a place for people to sit while they are waiting for their cars.
Kerry Swindle
Évaluation :
4
Please inform your delivery drivers not to block the Handicap parking spaces . The driver just looked at me and made his delivery even though he could have easily have moved his truck because he hadn't started his delivery yet . He was not a U-Haul employee but it made a negative impression on me regardless .
gary jamnicki
Évaluation :
3
They forgot to check in my trailer yesterday and I had to call a couple times today to get them to complete the check in. I also never received the check in receipt from the return yesterday until I called and talked to a very helpful and friendly Uhaul agent Jay. Thanks for getting it all put back together for me. Somehow even though they took my email in Santa Fe, the system didnt have it three days later??? AND I gave it to the agent again when i checked it back in yesterday. Maybe work on the back end system that makes it simpler for your staff to get the customer's info to complete the check in. But overall great experience and affordable!!
GRetchen Heinrichs
Évaluation :
4
Le client n'a pas laissé de commentaire.
Teena V Cross
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Joshua Taylor
Évaluation :
5
Although I do not recall the names of any of the employees, all three of the people who interacted with me today were MORE than normally hospitable, congenial, & professionally helpful. I can not say enough about the Superior service I have received by the knowledgable U-Haul staff - at this location and others in Tucson. PLEASE keep doing what You do BEST, U-Haul = being there when people need support - even at a moments notice. THANK YOU ALL for Excellent service, as ALWAYS!
GLENN GRUMBLES
Évaluation :
5
Le client n'a pas laissé de commentaire.
Steven Ransom
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sandra Shelton
Évaluation :
5
Le client n'a pas laissé de commentaire.
Denise Brogna
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Timothy Murphy
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brian Kagan
Évaluation :
3
Le client n'a pas laissé de commentaire.
Ethan Adams
Évaluation :
5
It is so busy. What you get is what you need, but there needs to be more people helping the desks. On a Saturday morning the wait for 20 - 30 minutes. Everyone got what they needed but they thought they would be the only one's there and they are not. I would recommend the location and tell people to arrive 15 - 30 minutes before they expect to get the truck, boxes unless it is not a busy day, and Saturday was busy.
Alan MacFadyen
Évaluation :
5
Great customer service!
Mark Frias
Évaluation :
5
Checked in and out in less than 20 minutes total, painless.
Mark Rosenberg
Évaluation :
5
Lights on the trailer we rented didn't work. Tried 2 different cables and they determined that it was trailer and not our truck wiring. Got upgraded to a slightly larger trailer and everything worked and we got on our way. Took a little bit longer at the store than expected, but everything worked out.
camilla ables
Évaluation :
4
More one way trailers at all sites
Mark Hovee
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeremy Harris
|
Premières impressions
Évaluation :
3
Clean the windshield!
RICHARD BURROWS
Évaluation :
5
Continue the great service
Hector Alvarado
Évaluation :
1
Picked up my truck on time, there was a padlock on the trunk that I was not given a key for. After an hour on the phone trying to get help, I had to wait another hour for somebody to come and cut the lock. Threw my moving plans off.
Matthew Rice
Évaluation :
5
Nothing, everything was excellent.
Frank Granados
Évaluation :
5
Le client n'a pas laissé de commentaire.
DAVID LONG
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brian Smith
Évaluation :
5
Le client n'a pas laissé de commentaire.
John Hanzie
Évaluation :
5
Keep on doing what you are doing
Edward Franklin
Évaluation :
5
Le client n'a pas laissé de commentaire.
Philip La Mantia
Évaluation :
3
Le client n'a pas laissé de commentaire.
Dusty Botham
Évaluation :
5
Friendly and helpful. Moving is so stressful and the people that work at uhaul made is a bit nicer. Merci.
Meghan Schuyler
Évaluation :
5
Le client n'a pas laissé de commentaire.
COLIN JACKSON
Évaluation :
5
The woman that helped me was wonderful
Lori Haganey
Évaluation :
3
Broken hand-truck, dirt and debris in trailer
Daniel Rider
Évaluation :
5
Le client n'a pas laissé de commentaire.
Richard Candelaria
Évaluation :
5
Le client n'a pas laissé de commentaire.
Suzanne Delaney
Évaluation :
5
Le client n'a pas laissé de commentaire.
Fred Encinas
Évaluation :
5
Excellent service à la clientèle
robert ruiz
Évaluation :
5
Very comprehensive. Outstanding customer service.
Roy Cooksey
|
Premières impressions
Évaluation :
3
More staff to assist customers.
Maia Dee
Évaluation :
5
Le client n'a pas laissé de commentaire.
Peter Packard
Évaluation :
5
Le client n'a pas laissé de commentaire.
Roger Hankey
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jose Munoz
Évaluation :
3
Helpful staff. Terrible experience not the fault of this location or staff but uhaul is in the pits and almost impossible to use anymore and I have been a customer for so many years.
nirinjan khalsa
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOSEPH DESTITO
Évaluation :
4
convenient location for us. How about a kiosk that renters could use to speed up their rental process and make the return process faster?
Robert Owens
Évaluation :
5
Le client n'a pas laissé de commentaire.
Walter Monzi
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ruth Klement
Évaluation :
5
Everything ok
Fransico Aguilar
Évaluation :
4
Le client n'a pas laissé de commentaire.
Dennis Fitzpatrick
Évaluation :
5
Friendly made the process easy and fast.
RAMONA GRAY
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROBERTO BERRIOS
Évaluation :
4
Le client n'a pas laissé de commentaire.
Charlie Dutton
Évaluation :
5
Thanks Santiago! You made the check-in seamless!
Daniel Stock
Évaluation :
5
Le client n'a pas laissé de commentaire.
SEONG CHEOL IM
Évaluation :
3
Truck was muddy due to road conditions. Was charged $25 for cleaning fee. If they want truck returned with no mud then should inform people that is required even on rainy days
Gary Wall
Évaluation :
5
Le client n'a pas laissé de commentaire.
Maricon Copeland
Évaluation :
4
Excellent service à la clientèle. I pointed out what happened to the change in the trailer, and I was reassured I was not at fault and they would take care of replacing the chain before renting out the trailer again.
Cindy Gosse
Évaluation :
5
Thanks
Hakiza Mamii
Évaluation :
5
Fair PRICE, GOOD WORK, TIMLEY MANOR, FRIENDLY SERVICE PERSONEL
Alan Godsey
Évaluation :
5
Everything went great. The trailer was in good shape, the people were helpful, and I was able to contact a real person on the phone when I had a question. The app was less than the best for getting things done, but I was able to get things done in person and on the phone just fine.
Donald Hunt
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jose DeLaFuente
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christopher Ramirez
Évaluation :
5
Le client n'a pas laissé de commentaire.
pam KING
Évaluation :
5
Excellent service!
Omar Garcia
Évaluation :
5
Le client n'a pas laissé de commentaire.
Irais Benavides
Évaluation :
5
Two thumbs up 👍👍
Arlene Laughton
Évaluation :
3
It was hard to park. No spaces. Are the employees using the front spaces near the front door?
David Bergeron
Évaluation :
5
All of the employees I had contact with were so helpful and knowledgeable. Had such a great experience.!
Eva Gabor
Évaluation :
1
They screwed up my pick up location time and I had to wait till 9am for the office to open! Then customer service offered a $50 discount then rep at office in speed way said they couldn't honor it then dropped it to $30… Hire better phone reps who don't lie or honor what they the reps agreed to give the client. Dont screw up peoples reservations, then this wouldn't happen!
Flor Scheller
Évaluation :
5
Le client n'a pas laissé de commentaire.
Herve Rezeau
Évaluation :
5
Le client n'a pas laissé de commentaire.
Katherine Tucker
Évaluation :
5
The young guy I believe he's a manager he's great. The rest of the stuff lack polite professionalism.
NICHOLAS VILLARD
Évaluation :
4
Le client n'a pas laissé de commentaire.
Pavan Baron
Évaluation :
4
Le client n'a pas laissé de commentaire.
Kevin Ryan
Évaluation :
5
Le client n'a pas laissé de commentaire.
Megan Maltos
Évaluation :
5
It was very easy to make an appointment online. Installation went without a hitch (but we really did get a hitch installed)! The whole process was great!
Candace Minker
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jaime Sanchez
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nevaeh Rainey
Évaluation :
5
Le client n'a pas laissé de commentaire.
Irais Benavides
Évaluation :
5
Nothing. Keep up the good work.
NAZAR ALDABBAGH
Évaluation :
3
More customer service would be nice. I didn't get a Hi, no eye contact at all no thank you...nothing. They lookd like they hated their jobs and when more ppl showed up they complained under their breaths. It's a choice...u don't have to work there, find a job you enjoy.
Daena Marquez
Évaluation :
5
I made a few mistakes with returning the truck and customer service was very accommodating and made the process stress free!!!
Leonidas Smith
Évaluation :
5
Come on, don't be so nervous, I don't know why you were, maybe it's because I don't know English well, or it was my shirt that I was wearing, so you thought I was Russian, and later, if you saw it, you were confused and realized that you weren't and you don't know what it is Serbia cccc, that's all I have to complain about. just relaxed and a little smile if possible.
Dusko Stankovic
Évaluation :
5
Excellent service à la clientèle
Felipe Barrios
Évaluation :
2
Over charged me then credited me back less than what was over charged then had to do another refund
Joshua COBB
Évaluation :
5
Le client n'a pas laissé de commentaire.
Adrian Perez Sanchez
Évaluation :
5
The drop off location and employee was very quick and respectful however the uselessness of the individuals used to call the customer for drop off location, drop off time and customer satisfaction are absolutely a waste of money and oxygen. I could've had better success in getting a refund for the days I did not use the trailer from talking to a literal wall. It's comical how dumb (literally) your telecommunications employees are that they feel the need to hang up the phone when they don't know an answer versus finding a solution. Hire some individuals that at least have an GED and speak basic level English. I've never had customer service this bad for as long as I can remember. If there are any other options next time I move I will be utilizing those and avoid U-Haul at all costs.
Scott Triche
Évaluation :
5
Thank you we appreciate U Haul.
Miles Adcock
Évaluation :
4
Le client n'a pas laissé de commentaire.
leann Newman
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Megan Contreras
Évaluation :
5
Le client n'a pas laissé de commentaire.
Leslie M. Muir
Évaluation :
5
Le client n'a pas laissé de commentaire.
Liane Wong
Évaluation :
5
Le client n'a pas laissé de commentaire.
Wyatt Botkin
Évaluation :
5
Give you personnel a raise before they asked for it in order to retain their employment.
Edward Franklin
Évaluation :
5
The staff was kind and prompt.
Kevin Burkhardt
Évaluation :
1
The customer service representative misguided me deliberately and never mentioned about the service fee associated with the feulong if the tank is less than quarter. They deliberately gave quarter tank to me and when I returned the vehicle assuming that they will just charge for the fuel. They told me that there is a service fee and when I asked them that give the truck back so I can get the fuel for it, They denied. I called the manager and figured out that he was a part of the game. He said that i should have read the contract (which is true) but when I pointed out that the associate must mention this to me as they were giving the vehicle to me with a quarter tank. He was v rude and misbehaving and told me that its my job to ask or read the contract and that the associate is right. He was a jerk
syed zaidi
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marcella Olen
|
Online Move In
Évaluation :
1
Whoever the black lady is at the counter she is rude and lazy and just overall bad at her job
Juan Ramos
Évaluation :
5
2 employees greeted me where I dropped off the truck. I was done in a matter of minutes. Great experience.
David Stinson
Évaluation :
3
Le client n'a pas laissé de commentaire.
Tamara Howard
Évaluation :
5
Le client n'a pas laissé de commentaire.
Adam Escarcega
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gregory Stephens
Évaluation :
3
The staff was terrific and very helpful. The only reason I would not recommend this location is because the monthly storage fee is higher than other places in town.
karen nichlson
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
roxanne camille
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tiffany Hendry
|
Premières impressions
Évaluation :
5
Cost was a little pricey for a 5x10. I paid less at another uhaul facility for a 10x10
SANDY BEAN
|
Expérience générale
Évaluation :
4
My only negative would be it was upstairs and with the plastic doors at the top of the stairs it is very hard to get your things down the stairs. You really should have a freight elevator.
joyce husar
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Eugene Haubrich
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Caleb Caro
|
Expérience générale
Évaluation :
5
Great staff!!
Naomi Lucero
|
Expérience générale
Évaluation :
1
They have rats
Steven Grabda
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Shannon Nault
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
rosanna gebel
|
Expérience générale
Évaluation :
5
Everyone was nice and friendly and professional and the manager was a big help and getting my problem solved.
David Brooks
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Shannon Nault
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Bradley Mimlitz
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
David Umlah
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
carol Moulton
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
James Gamble
|
Online Move In
Évaluation :
3
The speedway location has everything you could want in a storage facility except an elevator.
Toni Layman
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ed gomez
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Michele Kincade
|
Online Move In
Évaluation :
5
When we arrived I discovered our unit was on the 2nd floor and there were no elevators / this would have been a problem as it was just my wife and I and we had some heavy items - They found another unit on first floor and quickly got it ready for us and I got on site help from U-Haul (Tyrone) to help load - this was greatly appreciated after a long 3 day drive from Chicago area.
Vincent Maniola
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jesusita Pablo
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
TREVOR BALL
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Natasha L Hall-Hendon
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Javier Ruiz
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mitchell Sperling
|
Expérience générale
Évaluation :
2
the kids working were jerks rude
Mark Robinson
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
ABAGALE HILBRICH
|
Online Move In
Évaluation :
3
I have had zero dealings with U-Haul at this location!
Peter Noebel
|
Premières impressions
Évaluation :
2
There were price increases and I was not informed via email or text messages. Was very disappointed because the other Uhaul store unit I have where I moved informed me of price increase and when my next bill is due every month via email.
ANITA SMITH
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
CYNTHIA MARCUS
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Talena Brown
|
Online Move In
Évaluation :
3
Le client n'a pas laissé de commentaire.
MELINDA SAN MARTIN
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jesusita Pablo
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nicholl Salazar
|
Expérience générale
Évaluation :
5
All employees pleasant and helpful. Will definitely go here again if storage is needed! Merci.
Susan Weissman
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nicholl Salazar
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Juanita kennedy
|
Online Move In
Évaluation :
2
Reserved storage unit was not ready for move in on move in day.
Ashlei Menter
|
Online Move In
Évaluation :
5
Excellent customer service from him and the staff
Feleiss King
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brittany Mays
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brittany Mays
|
Premières impressions
Évaluation :
1
Le client n'a pas laissé de commentaire.
Valerie Harris
|
Expérience générale
Évaluation :
2
Le client n'a pas laissé de commentaire.
Robyn Hackett
|
Online Move In
Évaluation :
5
Liked the guys who work there ,were very helpful and doing their job very great. Thank u
Sandra Lopez
|
Online Move In
Évaluation :
4
Le client n'a pas laissé de commentaire.
GWENDOLYN HUNTER
|
Premières impressions
Évaluation :
5
Everything was great besides not having 24hr access. Sometimes I got off work late and needed to get some things out to unpack but had to wait until weekend. Staff very helpful with a last minute decision on getting storage.
tonya bryant
|
Expérience générale
Évaluation :
5
Staff is very friendly and professional!
Andrew Mitchell
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
ANGELINA JOHNSON
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Anil Khubchandani
|
Expérience générale
Évaluation :
3
Your storage facility has a 2nd floor and no elevator so image dragging a refrigerator up a flight of stairs
CHRISTINA BROWN
|
Expérience générale
Évaluation :
1
The property was not available for us the day we rented it. The code we were given did not work and because it was after hours we needed to go in the following day and get inside. This completely messed up our timeline not being able to access the storage unit the evening we expected to. Overall impression of the employees and manager at this location is that they don't really care about the customer.
David Guthrie
|
Online Move In
Évaluation :
4
Paid an extra 10 bucks for access after hours and when I got there I was denied entry. So much for my 10 bucks. Otherwise it's alright. Kindly dingy for a storage facility.
Rebecca Henke
|
Premières impressions
Évaluation :
4
The staff was great. The space was clean. I'm glad I chose to rent from this storage facility. My only issue is that it doesn't have an elevator for 2nd floor access. Keep that in mind when your thinking about the items your storing. In this businesses defense, that isn't listed on the website. I should've called and asked prior to renting the unit.
Miranda Booth
|
Premières impressions
Évaluation :
5
The toughest part is there is no elevator to the second floor. Hard to carry heavy boxes up
John O'Hair
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Linda Buczynski
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Phyllis Szajek
|
Expérience générale
Évaluation :
3
Everything about my experience with pretty average. But having limited access to my storage facility is a priority for me and that was definitely a strong point for why I have left.
danielle wasson
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
DAVID SULLIVAN
|
Premières impressions
Évaluation :
4
The only worker available to help me was on the phone for about five minutes and I was hoping someone else could come up to the register and help but no one did. Once I was helped it was an easy procedure and I was able to get my storage unit quickly.
Cayce Hafer
|
Premières impressions
Évaluation :
5
Great customer service with everyone I interacted with.
michael christman
|
Expérience générale
Évaluation :
5
no commit
James Abner
|
Expérience générale
Évaluation :
5
I had a great experience with the company
Glenda Quashie
|
Expérience générale
Évaluation :
5
thank you! great customer service, my furniture was well taken care of and we will be renting a storage unit again soon due to remodeling
Lorraine Prucha
|
Expérience générale
Évaluation :
5
Great service and nice people.
Sincerely,
Alex
Alexander Baraona
|
Premières impressions
Évaluation :
4
the staff was very pleasant and helpful.
Gary Merrill
|
Expérience générale
Évaluation :
3
The staff miscommunicated and did not have my reservation available. However they did everything they could to remedy the problem.
hilary heskett
|
Expérience générale
Évaluation :
1
Half my belongings went missing ...
Helena rathbone
|
Expérience générale
Évaluation :
1
you do not have an elevator for 2nd floor access to storage rooms
maynor steven Davison
|
Expérience générale
Évaluation :
5
With the exception of the uhaul on Rt 95 when he rented me a 10 ft truck knowing I had a motorcycle. No ramp. Also the uhaul person on speedway wouldn't let me throw away a bed it didn't fit storage.
PATRICK CUNNINGHAM
|
Réservation
Évaluation :
5
We appreciated being able to make arrangements for our student via long-distance. Everything went fairly well. Merci.
MARTHA gish
|
Réservation
Évaluation :
5
You guys were wonderful! So very helpful too! Merci.
Shae Godfrey
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.