13042 Fairview St
Garden Grove,
CA
92843
(On Fairview st next to Starbucks on corner of Garden Grove and Fairview, Enter through North starbucks driveway or off Fairview headed North)
13042 Fairview St
Garden Grove,
CA
92843
(On Fairview st next to Starbucks on corner of Garden Grove and Fairview, Enter through North starbucks driveway or off Fairview headed North)
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Worker played with his iPhone and didn’t care much about the customer.
Steven Lui
Évaluation :
5
Thank You!!
PEDRO PIZANOESTRADA
Évaluation :
5
Great Service & Attention, thank you for the great job !!!
mauricio najera
Évaluation :
5
Todo good
maria silva madrigal
Évaluation :
2
Rude, unprofessional customer service. Extremely poor manners, unhelpful and problematic. Location is convenient, yet I wouldn't recommend it.
George Hartley
Évaluation :
5
Nothing thank you for your great service
Gerardo Aguirre
Évaluation :
5
na
Angela Smith
Évaluation :
5
Le client n'a pas laissé de commentaire.
Eduardo Torres Garcia
Évaluation :
5
Le client n'a pas laissé de commentaire.
John Niendorf
Évaluation :
4
Good experience and would definitely this location. The team was friendly and helpful!
John Colon
Évaluation :
5
Le client n'a pas laissé de commentaire.
JAMES JENSEN
Évaluation :
5
You guys are dont need to yo was a good cuatomer service im a regular customer i have an storage unit as well inlike it
Pedro Macias
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rigoberto Mejia
Évaluation :
5
Le client n'a pas laissé de commentaire.
Martha Mendoza Luna
Évaluation :
5
Le client n'a pas laissé de commentaire.
Pedro Perez
Évaluation :
5
Front desk manager is awesome, Always looking out for her customers. Merci
Hector Lopez
Évaluation :
5
Le client n'a pas laissé de commentaire.
Arturo Salce
Évaluation :
5
Rental went very well even though there was only one person working. The manager hadn't shown up yet. At the end of the day it took a while to get someone to check in my returned equipment. Two people were working and it took more than ten minutes for someone to help me. I went inside and finally found someone at the desk.
Greg Flint
Évaluation :
5
Quick and straightforward with the process
jerico oliva
Évaluation :
5
The location is in an unfortunate busy corner that is also next to an on ramp.
IAN SEKI
Évaluation :
5
Le client n'a pas laissé de commentaire.
Leslie Buezo
Évaluation :
5
Agent was very friendly & helpful despite being the only one there checking a crowd in - thank you!
gary murt
Évaluation :
5
Great employee
Jesus Perez
Évaluation :
5
Really appreciated the hard work, great attitude and customer focus that I received from the team. Much appreciated.
Vincent Coffeen
Évaluation :
1
Le client n'a pas laissé de commentaire.
Jose Ruiz
Évaluation :
3
We had our Uhaul stolen. The trailer was recovered but our contents were gone. Please put trackers in all trailers. If I ever use another Uhaul I will put in my own tracker. Also better locks. The Uhaul lock was cut off very easily.
Dianne Kelly
Évaluation :
5
Very helpful
Sean Lontayao
Évaluation :
2
It took a while to pick up my truck. The line was long and the mobile app to get it was tedious and NOT time efficient. The truck I got had less than 1/4 tank of gas. I told the attendant I was not comfortable with driving with that little of gas and he just said that is what it has. I had to go immediately to a gas station and spend $22,01 to bring it up to a level I felt more comfortable with. The tire pressure light was on the whole time. Before I took the truck, the attendant filled it with air and told me to ignore the light. I feel I should get a discount because the equipment was not safe or prepared for the client.
Lisa Popper
Évaluation :
4
Le client n'a pas laissé de commentaire.
PETER NGUYEN
Évaluation :
2
They gave me a truck with a lower tire signal and i was told that it wasn't. i went inside twice and then he said ok let's switch it. Then i got a truck with a crack pipe in the back. I was charged $48 dollars for gas and turned it in with the same exact fuel i was given.
Marcela RODRIGES
Évaluation :
5
Nothing everything was perfect especially the young lady there works there very professional very happy thanks
Armando Alcala
Évaluation :
5
Keep doing whatever you you’re doing amazing staff there
ZUBEDA IJILAAL
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jaime Varela
Évaluation :
5
Le client n'a pas laissé de commentaire.
Victor Zambrano
Évaluation :
5
Very satisfied Chris did a great job
Brianna the manager is excellent also
Gayle Knight
Évaluation :
3
A+ Perfect
Margaret Campos
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOSE ESTRELLA
Évaluation :
1
Le client n'a pas laissé de commentaire.
Joshua Daykin
Évaluation :
3
Excellent service and good people,
Just under staffed, except to wait some time.
ORLANDO HIGAREDA
Évaluation :
5
Excellent customer service from your rep.
Trong Nguyen
Évaluation :
5
Better this time! Once I was able to be helped the truck was ready to go. Fortunately we did not need a dolley
Peter Haugo
Évaluation :
5
Le client n'a pas laissé de commentaire.
Daniel Downey
Évaluation :
5
Le client n'a pas laissé de commentaire.
William Currlin
Évaluation :
5
Employees were awesome and helpful
Ryan Villarreal
Évaluation :
5
The general manager was awesome. She handled multiple customers, single handedly and I was very impressed how she did it so calmly. In the middle of handling all the customers, she came out and moved a trailer that was preventing me from backing out safely. Job well done!
Deana Holzer
Évaluation :
5
My representative, I forget her name at the moment was very helpful, knowledgeable and friendly.
Timothy hardy
Évaluation :
5
The trailer had a smoky smell, so washing out trailers before next rental would be nice!!
Chris Garcia
Évaluation :
5
I have rented twice in the last few weeks - the first representative helped with the paperwork - the second rep made me use the app - I figured it out, but it felt a bit colder that the first visit.
Reginald Park
Évaluation :
4
Re: equipment. Perhaps U-Haul should consider having back-up cameras installed on the trucks; not everyone is familiar with backing up box trucks. Not everyone has someone to guide them while backing.
CHESTER SMITH
Évaluation :
5
Everything good
maria silva madrigal
Évaluation :
1
I had a booking for 2 days and return at 5pm. We dropped it off early at 10am and I forgot the lock came back an hour later at 11am and they cut off my lock. They only called my number and not my brother, since we both rented the moving truck. They didn't even call him. My phone was on silent and when I realized we forgot the lock, I called them 5 times in a row and they didn't answer the phone. It kept saying it was transferring to U-Haul main line since they were busy at this location and unable to answer the phone. Very disheartening, the lock was borrowed from my mother. Wouldn't return to this location. They could have texted or email, before cutting the lock.
Casie Gibson
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHRISTIAN RAMIREZCHAVEZ
Évaluation :
5
Customer service amazing
Oscar Segura
Évaluation :
4
Le client n'a pas laissé de commentaire.
JOHN BARTON
Évaluation :
5
Le client n'a pas laissé de commentaire.
Stephanie Beltran
Évaluation :
5
Le client n'a pas laissé de commentaire.
Hilda Alford
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROGER BELL
Évaluation :
5
The girl working there is polite and attentive, very appreciative! Great job! Ty!
GREGORY KELLY
Évaluation :
4
Need more staff
Herber Soto
Évaluation :
5
I Love Uhaul never Change
DEREK HECKER
Évaluation :
5
Brianna the manager is the best, always using her skills to address any concerns I was hit from behind and was stopped. I paid the 159. but need to be reimbursed by her insurance she must have been going 30 plus miles I was stopped with 6 cars ahead of me at a stop light my BP went up.
Gayle Knight
Évaluation :
5
Chris is so kind and so positive Jackie always willing to help thx
Daniel Briseno
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jose Vazquez
Évaluation :
5
The customer service representative that helped at the pickup depot me was excellent. I did not catch his name. He was very polite and thorough of his explanation of the ins plans and everything in general.
Andres Plaza
Évaluation :
3
Le client n'a pas laissé de commentaire.
Robert Schavlay
Évaluation :
4
Le client n'a pas laissé de commentaire.
MATTHEW HERNANDEZ
Évaluation :
2
Stop charging for pieces that should be included in the rental. It's expensive and unnecessary. If someone doesn't return a piece of equipment, just charge the payment method of file. It's not fair and frustrating as hell.
Andrea Ortiz
Évaluation :
5
Brianna C was stellar and her customer service, job knowledge, and efficiency was awe inspiring! I walked in without an appointment and watched in amazement as Brianna acknowledged me while servicing a customer she was working with, and initiated my rental process seamlessly rotating back and forth between two registers. She worked quickly but didn't rush and never stopped engaging both the other customer or myself. I work in sales and retail, and know what customer service looks like… Brianna is the embodiment of what all customer service professionals should strive to achieve! If Brianna is not the branch manager or considered for a corporate training/customer service position, I think the organization is missing out on a gem. Not only will I recommend this location to a friend, I will personally recommend Brianna, if she has not been promoted to a corporate role. Merci.
Ed Young
Évaluation :
4
Thank you for everything!
DAVID ROWAN
Évaluation :
5
Le client n'a pas laissé de commentaire.
Duy Lai
Évaluation :
5
Le client n'a pas laissé de commentaire.
MIKE ORTEGA
Évaluation :
5
Excellent service thank you
Juan Rosano
Évaluation :
5
This location opens 24/7, which offers great convenience. There are many different sizes of vehicles for selection. Customer service was excellent too, quick and friendly. The bill was clean, no surprise charges.
SULAN YAO
Évaluation :
5
Staff was very helpful even though we got sent with the wrong truck. Truck and paperwork didn't match but he assured us we were good and handled it all.
JASON TAYLOR
Évaluation :
5
Receptionist- was polite, well mannered, fast and efficient. Truck- clean and run in perfect condition. Crew receiving the truck- nice and checked it immediately. I was in and out in less then 10 min. Thank you Fairview crew, you made things run easy that difficult day.
teresa vazquez
Évaluation :
5
Easy drop off, business was closed on drop off day.
Nicole Kelly
Évaluation :
5
I really like how quick and easy it was to drop off the trailer
rosalio galvan
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nghia Nguyen
Évaluation :
5
The U-Haul service very fast and very good . Thanks Peter
Peter Tran
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carla Espinoza
Évaluation :
5
Le client n'a pas laissé de commentaire.
Hector Garcia
Évaluation :
5
Le client n'a pas laissé de commentaire.
Billie Sumner
Évaluation :
5
I wish I remembered the manager name but she wasn't extremely helpful throughout my entire experience. Merci!
EUNICE SMITH
|
Expérience générale
Évaluation :
2
They knew I was going 400 miles they were two brand new tow dollies the third one the one they gave me had two bald tires and they told me that the two new ones that I could not have were for local rentals only not one-way rentals so they gave me the worst one to go the farthest distance
David Reimondo
Évaluation :
5
THE staff was helpful and friendly and eager to make my experience with them a pleasant one
Kelly Floyd
Évaluation :
1
I made my reservation for a truck about a week before my move and included moving services with it. The morning of the move, about an hour before my reservation, I get a call saying that they don't have a truck for me and I had to call scheduling. I called and cancelled that reservation to get another for a different sized truck at another location just before my movers were supposed to arrive. Once I get to the second location I am yelled at because he doesn't have any trucks and told I'm "shit out of luck, call uhaul to deal with it". I had to cancel my movers who still charged me and hung up on me when I said I couldn't reschedule for the next day because I needed to be out that day. I finally get a reservation for 445 at this location again and there was only one worker so I didn't get my truck until almost 530 and there was garbage in the back. I didn't receive the two $50 inconvenience repayments that I was told I would receive after calling back the final time AND I'm stuck disputing charges from the movers that blocked my number. This was the literal worst experience ever and I won't be using Uhaul for my next move.
Alexis Jimenez Gomez
Évaluation :
5
Le client n'a pas laissé de commentaire.
Patelli Paschal
Évaluation :
5
Le client n'a pas laissé de commentaire.
Erin Mc Reynolds
Évaluation :
5
Le client n'a pas laissé de commentaire.
CARLOS GUEVARA
|
Premières impressions
Évaluation :
4
Train your staff on how to properly and or correctly install the safety chains. Rule of DOT is to cross the chains over, and to be straight not twist them and make them short. If the chains are short they'll snap when you make Left & Right turns. It's not my first rodeo on trailer rental...
Richard Hernandez
Évaluation :
1
First, the delivery person has a very bad attitude. Next, talk about your car. It's very bad and makes a lot of noise. It moves too slow and the wheels are soft.
HOANG LE LE
Évaluation :
5
the people there are very chill which made it an easy experience.
Robert Brady
Évaluation :
3
Le client n'a pas laissé de commentaire.
Alma Negrete
|
Expérience générale
Évaluation :
5
Staff was great, very friendly and helpful.
Chasin Bohorquez
Évaluation :
5
Great rental start to finish
James McMillan
Évaluation :
5
Le client n'a pas laissé de commentaire.
LYNN NGOC LAI
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sarah Rea
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael Patterson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Javier Diaz
Évaluation :
1
It have to improve customer service.
DAE KIM
Évaluation :
5
Trailers light bulbs burn out, Surge brake out of adjustment
VU NGUYEN
Évaluation :
3
Stop demanding visas, two other forms of ID and names with phone numbers of a family member just to rent a truck!
James Brancucci
Évaluation :
5
The employee guided me to my spot after explaining and showing me how to gain entry, extremely helpful.
Dustin Harwell
|
Online Move In
Évaluation :
5
Clean storage area.
Kimberly Parido
|
Premières impressions
Évaluation :
5
Thank you guys for doing your best. I will definitely store my items here again.
Cristina Millan
|
Expérience générale
Évaluation :
5
The GM is great. Thank you for all your help.
Nicole Feigel
|
Premières impressions
Évaluation :
5
The staff members gave clear and thorough information & instructions in regards to storage and the facility.
Will Flores
|
Online Move In
Évaluation :
5
We were giving 1 free month storage. The lady nana Breanna was upbeat very friendly helpful and professional. It was a hot day and after moving our stuff into the storage we had a large container of water and 1 cup, she was kind enough to get us a VIP of ice and we appreciated her customer service!
Nellie Koepke
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Margaret Campos
|
Online Move In
Évaluation :
5
Brianna was very helpful in getting me the storage unit I needed and teaching me how to access it. She made this experience as pleasant and straightforward as could be. I'm glad she was the rep I got to work with for this store.
Steve Washington
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Cheyenne Gedega
|
Expérience générale
Évaluation :
2
When I arrived to check out, there were about 5 other patrons in front of me with a single person working there. I understand "peak hours" but surely you have an appointment schedule and know when more people are available? There were times when I'd arrive and the door to the lockers was wide open, due to some system glitch where the cards weren't scanning. As soon as I found another place to rent from, I took it. Terrible service, terrible location.
James Bambrick
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
ABEL ROMEROCAMACHO
|
Premières impressions
Évaluation :
5
All the staff have been really helpful, polite and knowledgeable
Nadia Morales
|
Expérience générale
Évaluation :
5
Employees were helpful, courteous and professional. Although the facility is well lit, It is helpful to bring your own flashlight or lantern to use within your actual unit because it is very dark inside, especially if it is full. The only light you would have comes into your unit from the hallway directly outside your door. I appreciate it knowing there were security cameras monitoring within the facility that you could see on a screen upon entry at the side door. I was very happy when I needed an extra hand the employee working helped me just before office closing time!
Ethel Cooper
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Vicki Steen
|
Online Move In
Évaluation :
5
Shawn was legit. Always helpful, always respectful. Appreciate his efforts to be helpful whenever I needed it
enrique rivera
|
Expérience générale
Évaluation :
5
Me agrado mucho el servicio y las facilidades q me dieron para poder recuperar mis cosas
Rocio Landa Reyes
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Brittiany Maye
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Patricia Guillen
|
Online Move In
Évaluation :
5
My personal thanks to the manager and the young lady that helped me out to mendously. In these times of need when everything seems to be compounding the fact that obviously we don't have somewhere to put our things but you made it a not only workable condition but appreciated. I will recommend your specific U-Haul location on Fairview and the 22 freeway as my prime location to always order from thank you again for your professionalism and the leniency and understanding. Sincerely and respectfully, Mark sinkinson markssolutions777@gmail.com 213 256-2975
mark sinkinson
|
Expérience générale
Évaluation :
5
The people that works there they are very friendly and helpful they do a awesome job thank you guys
ARTURO CASTANEDASOLIS
|
Premières impressions
Évaluation :
5
The truck was clean too.
Thuy Randolph
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Liza Bennett
|
Expérience générale
Évaluation :
1
I BACK UP TO THE DRIVE WAY AND I WAS TO MEET UP WITH MY WIFE TO SEE THE DTORAGE UNIT UNTIL A EMPLOYEE START TO SCREMING AT ME THE I can park there He didn't ask if I need any help just get you truck out and if you have to bring your thing do it from the street si I toll my wife to cancel uhal don't need my business
lucero garces
|
Expérience générale
Évaluation :
5
awesome people, doing their job well!
Nicole Brockman
|
Expérience générale
Évaluation :
5
Thank you Sean for going beyond the Call of Duty to help me in my time of need.
Deanna Ford
|
Expérience générale
Évaluation :
5
Thank you for allowing me to store my items for over 3 years. I never had a problem with staff or availability to access my storage unit
cynthia mungia
|
Expérience générale
Évaluation :
5
easy process to rent storage and easy process when no longer need storage.
sophia reyes
|
Expérience générale
Évaluation :
5
Bryan was extremely nice and helpful
James Steedman
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Edward Elsasser
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Edward Elsasser
|
Expérience générale
Évaluation :
5
Had a great experience
vanessa gonzales
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Edward Elsasser
|
Premières impressions
Évaluation :
5
Shawn Carter the manager of U-haul on Fairview Street in Garden Grove absolutely goes out of his way for customers he’s always been very polite very courteous and I believe he goes above and beyond, 😊
LISA FRIED
|
Expérience générale
Évaluation :
3
It was just expensive. I didn't like that it was $350 less to do round trip than to drop off the vehicle where I moved. Great service though.
danielle mount
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Clinton Bettner
|
Expérience générale
Évaluation :
4
Everything was as expected
Alexander baril
|
Expérience générale
Évaluation :
4
The assistance was more than adequate, I even had questions a few minutes after hours and the associate opened the door to help. I was a bit stressed, but all in all it was a great experience all around, he was informative, thorough, and clear. Merci.
Alexander baril
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Dianne Sevilla
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ronald Vanderwerf
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Dianne Sevilla
|
Premières impressions
Évaluation :
1
Le client n'a pas laissé de commentaire.
Kimberly Piedra
|
Expérience générale
Évaluation :
5
Excellent service
sergio fabian arteaga
|
Expérience générale
Évaluation :
5
Super easy, fast, convenient. Probably the only Uhaul be been to where they actually give you carts that are free of charge to use! Front desk was super cool.
Jason Lieu
|
Expérience générale
Évaluation :
5
Very good
sergio fabian arteaga
|
Premières impressions
Évaluation :
5
Great customer service and great prices, i recomend u haul to anyone looking for storage
eziquio pineda
|
Premières impressions
Évaluation :
3
vacuum the hallway carpets
donna davis
|
Expérience générale
Évaluation :
1
I had a reservation for a storage unit. I came in to move my stuff in. I was told that storage takes tolong and I needed to wait Until he helped other customers that were behind me in line so I left
Jerome carr
|
Réservation
Évaluation :
5
Sean and his team of employees for excellent and helping me with my dilemmas and making it a lot easier to handle them. Beyond the Call of Duty as far as I'm concerned I won't go anywhere else.
Deanna Ford
|
Réservation
Non les évaluations ont été soumises pour cet établissement.