Customer Reviews for U-Haul Moving & Storage at Fairway Rd

7 970 évaluations

555 Fairway Rd S   Kitchener, ON N2C1X4
(Entrance located between StarBucks and Wendell Motors, cross streets east of Wilson Avenue)

(519) 893-2222

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(519) 893-2222

555 Fairway Rd S
Kitchener, ON N2C1X4
(Entrance located between StarBucks and Wendell Motors, cross streets east of Wilson Avenue)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

N/a

Adeniyi OGUNLANA 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andriy Knyaz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan Hutter 
Évaluation :
1

Terrible

Mackenzie Bardoel 
Évaluation :
3

Return process was too long. Slow to be served.

Andrew Lawrence 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jevgenij Sokur 
Évaluation :
3

Better signage indicating where the trucks are located and how to enter the gate (make it clear you need to honk for someone to open the gate)

Emily Andrade 
Évaluation :
5

I rented a storage for one month. It was very easy to get that. Staff is always friendly, knowledgeable, and professional. Zero complaints, I forget my move in date but the girl over the phone helped me in pleasant manner. Thank you for your services.

Bharat Bhushan  |  Expérience générale 
Évaluation :
5

Greeted by friendly staff, made everything with the app seem easy. Also return process was good.

brian lee 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Ritz 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Crystal Hickey  |  Expérience générale 
Évaluation :
4

All is good

Joseph Stock 
Évaluation :
5

I was easily able to reschedule the pickup time through the app. The app makes it very convenient to book services on the go. Interaction at the counter was pleasant during pickup and dropoff

Kapil Pant 
Évaluation :
5

equipment worked well, no issues traveling with the 6x12 enclosed trailer. the after hours self return app was horrible would not work. wasted 45 min trying!!!!! Luckily a young female employee came out (as she was leaving after locking up 1,5hrs) she helped us by logging in on her phone and received it she went way above for us and i truly appreciate it. I wish i had gotten her name to commend her.

paul edwards 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shanmugapriyan Gnanasekaram 
Évaluation :
1

Hire better staff. Lazy person doesn't know what is right and left. Also charged $30 for cleaning even the van was clean. Misuse of pre authorization of credit card at this location. Money grabber. Want to get free money….will avoid use of U Haul.

Ankitkumar Patel 
Évaluation :
5

Smooth process, very nice vehicle/trailer setup.

Rommel George 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad Brenneman 
Évaluation :
4

Make sure tpms light doesn't come on make sure window cranks have knows on it

ian russell 
Évaluation :
5

Staff are always great at this location. They make it quick and easy.

Michael Kelly 
Évaluation :
1

rude staff and over charge always

JAWAD AFZAAL 
Évaluation :
2

They did not pull truck up for me I had to walk all the way to the back of the lot to find the truck. Also they charged me for fuel refill when I brought the vehicle back with the same fuel I picked it up with. I haven't rented from this location for a while but the service has changed not for the good. The only good thing was the truck was new, that was nice.

Jeff LeBlanc 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BONNIE CLAYTON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDY STAELBAUER 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jacob Joy 
Évaluation :
4

I was a little surprised that the customer now has to retrieve their rental vehicle from wherever it might be on the site lot. Staff used to deliver to the main gate and participate in a walk around....not anymore, here are your keys, your vehicle is located her.....bye!

Christopher Wing 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Samuel Tewoldemedhin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Serge ROBICHAUD  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven Wild 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Holder 
Évaluation :
3

Way too expensive to use haul

Dan Van Zant 
Évaluation :
3

Truck dashboard was dirty. And staff at the time of pick up was not customer friendly. Also i did not get a free box which i was entitled to.

Rushi Rathod 
Évaluation :
5

Qick and easy

Joanne Laight 
Évaluation :
5

All went perfect

Jon van der Veen 
Évaluation :
5

Quick easy service and on road in no time. Very happy with service

KEITH WALTERS 
Évaluation :
4

offer better deals if you go over 200km.

Peter Siklodi 
Évaluation :
5

Great service..very smooth experience. Will use this location again.

Mark Hughson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dhrumil Chauhen  |  Expérience générale 
Évaluation :
4

The ramp latch was broken off, but the sides side it was OK

Teroy Wernham 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Naijun Wang 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy Willfang 
Évaluation :
5

your staff was absolutely top shelf.... using that car haulier just took a lot of stress out of moving a car.... I have used this equipment in the past, and again I am totally impressed...

David Messmer 
Évaluation :
5

Keep up with the great customer service. It made our experience picking up the truck seamless. We would definitely come back.

Antonio Cammarata 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pratik Raiyani 
Évaluation :
2

Explained problems I had with trailer and they didn't even listen

Andrew Emerson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHERA THEMISTOCLEOUS 
Évaluation :
5

I have amazing expirence with this location and the staff. They were very nice and helpful. Merci!

Milanka Bosnjak   |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Silviu Gavris 
Évaluation :
3

What a scam. You advertise $20 a day. It ended up costing me $522 for 2,5 days. What the hell did I just pay for??

thomas parent 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kent Villanueva 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jaymin patel 
Évaluation :
2

My equipment has lock that was frozen. Spent 25 mins to replace and get a new equipment.. ABSURD!

Vikaskumar Sukhadiya 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Inder Preet Singh 
Évaluation :
5

The van 🚐 was a sweet ride

brian freiburger 
Évaluation :
5

very nice good

GURWINDER singh  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg Courage 
Évaluation :
5

Great service and awesome customer service!

ELTAGM ELKHALIFA 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adriana Caldeira 
Évaluation :
5

I didn't encounter any problems. It was very easy & everything went well!

THOMASINA FERRACCIOLI  |  Expérience générale 
Évaluation :
3

I would have given a higher rate, but the unit we rented was having issues with water getting in from above, causing small sections of the ceiling to peal off. This is not a deal breaker because it could be repaired and cleaned up. Would I rent storage here again? Yes, not a problem. The staff here are excellent to work with. The maintenance person just needs to fix up that unit.

William Dines  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William Dines 
Évaluation :
5

The rental was seamless and the service was excellent.

Mary Reinhart 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald Lowe 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Salley 
Évaluation :
4

My only complaint is during the winter months there is always a patch of ice in front of entrance doors to the storage units. This is a dangerous amount of ice that needs to be managed better before someone gets seriously injured. It seemed to me that this ice accumulation is made worse by drainage from the roof of the building that drains in front of doorways as this was a problem for every entrance. It was so bad that whenever I needed to go to my unit during the winter months I would bring salt to spread out before trying to enter the building to avoid falling again because of the ice. I did say something to an employee a few years ago but nothing ever changed.

Tamie Coleman  |  Expérience générale 
Évaluation :
5

Great experience

Dan Buck 
Évaluation :
1

They charged me more amount. 69,42 for less than 20 Kilometers.

VINEETH POONATH 
Évaluation :
5

Fast service but came in at 630 and I was basically rushed back out the door charged me the truck fee but yet to get my deposit back whats up with that

nick Greavette 
Évaluation :
1

Online booking was not accurate with location in person,, unit was not as advertised in size and access. Double charged for unit (staff could not reimburse my money)after 3 different attempts at office still no money reimbursement for double charges. Told to come back when manager is there in 3 days Although staff was kind ,friendly and finally claimed to notice problem aswell. They could not explain or rectify problem.

art pollington  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Midhun Prasad 
Évaluation :
5

Always great at this location, keep it up!

Kwun Luk 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manikandan Jayakumar 
Évaluation :
5

The team was great 👍

FABRICE MUGISHA 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIROSLAV KROUTIL  |  Expérience générale 
Évaluation :
5

I did not appreciate having to walk from office to parking lot which was some distance away, to get vehicle, It was early morning with snow on the ground. The condition inspection walkaround was unsafe since packed snow was all around vehicle. I was unable to add a second driver who was not with me at pick up, because he did not have a mobile phone to upload his DP details. This feature should be available for entry on line just as the Primary Driver

ANTHONY SINANAN 
Évaluation :
4

Truck had some damage all around but purely cosmetic that doesn't impact the performance or experience of the drive. Will look to using U-Haul again in the future

Nitin Bansal 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Landry 
Évaluation :
1

people who comes first time and have language problem, please help them. thanks

Mandeep Sidhu 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jim Beek 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUMEDH SONI 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BONNIE CLAYTON 
Évaluation :
5

The printing of the bills could be larger and darker. I had a very good experience with no issues.

LAWRENCE ARMSTRONG 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Conreliu Prisecaru 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruno Hache  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ETHAN JANTZI  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lovepreet singh 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Wheeler 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter Rutkowsky 
Évaluation :
5

Le client n'a pas laissé de commentaire.

satnam singh 
Évaluation :
3

I hate saying I wouldn't recommend this location to others as I have always had good experience in the dozen or so other times I have rented there. I forgot my license at home but offered to pull up pictures of my license that I keep on my phone or have someone at home upload fresh pics. I was in too much of a hurry to go home and back. They refused which I am sure is your policy so I don't really blame them, however, if I have rented there many times in the past and a few times just in the last year, why is this not stored somewhere to avoid the same hassle every time? Even after I checked in online the next day to try again, they still needed to see the license. What is the point of checking in online then?? Silly policies and the staff were unsympathetic.

MICHAEL ONOTSKY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCIS EBIEMI 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mahmoud alsefarini 
Évaluation :
3

Picked up truck after a snow storm. Truck was left parked in the back with snow all around it. Windshield was iced over and didn't have a scraper so had to sit and wait for the window to defrost. Truck almost got stuck in snow pulling out of spot and had to navigate between 2 other trucks parked closely together.

Alen Brown 
Évaluation :
5

We needed a truck last minute and this location had many available. The process online was easy to reserve a truck. Drop off was quick amd easy as well.

brayden lebrun 
Évaluation :
5

only issue no onsite parking had to park and walk

Mike Obrien 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Carmela Lupo 
Évaluation :
4

Le client n'a pas laissé de commentaire.

billy joe fudge 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven Nedeljkovich 
Évaluation :
5

Billing was adjusted for actual use (2nd day of rental cancelled due to severe weather). Much appreciated - we'll be back.

Peter Busby 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BONNIE CLAYTON 
Évaluation :
4

My only concern was having to drive from Guelph to Kitchener to get a truck but the gentleman in Kitchener was so nice to us it made up for the inconvenience

Loretto MacKrell 
Évaluation :
2

Poor experience upon return. received 5 different invoices???? was charged a cleaning fee hours after initial invoice - then called store and Kristen A was ignorant beyond belief. Insinuated it was my fault and that not filling in an equipment evaluation (which I was NEVER informed I needed to do….. you know since you guys check the equipment in and clean it upon return…. and she acknowledged I was likely not told I had to do this) meant that paying a cleaning fee I was not responsible for the mess for was a "consequence". Again this doesn't make sense as the truck I drove out, was behind your locked gate which meant a Uhaul employee had to have got in the truck and moved and parked it there. I've since been reimbursed which further proves Kristen's lack of care or customer service. Asked three different times to be transferred to customer service or a manager so I could complain and it took until the third for her to tell me she couldn't transfer me and to look up the phone number myself. So she couldn't transfer and couldn't give me the number? Was also hesitant to provide last name for complaint. Overall awful customer service over the phone - didn't even ask my name or contract number to pull up the previous rental info - just immediately started blaming me and becoming defensive.

SHELBYANNE LESAGE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick Hoekstra 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL LOWES 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yvonne La Fleur  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADRIAN SANTOS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bart Wyka 
Évaluation :
3

Le client n'a pas laissé de commentaire.

sandy mccanna 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENDAN McDonald 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Praful Vakkandi Kizhakeyil 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BONNIE CLAYTON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Olinto Rojas 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PRATHEESHKUMAR AIMURI MADOM GOPINAT 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Khosrow Saleh  |  Expérience générale 
Évaluation :
4

No one at location, just used the app. Which was fairly easy and quick.

Brian Styrmo 
Évaluation :
4

My daughter made the arrangements for me

Donald Schut  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Moatasem Alkawaf  |  Expérience générale 
Évaluation :
4

Everyone was friendly and helpful

Emilie Estrada  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edwin Ayala-Meza  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MUNIR ESHO  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMASINA FERRACCIOLI  |  Premières impressions 
Évaluation :
5

For greater convenience should be 24/7 access. Some people may have businesses, schedules, emergencies that may require access at any time. Having said that, hours of access were reasonable for the most part.

ROBERT LOEWEN  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isaac Lance  |  Expérience générale 
Évaluation :
4

biggest reason for leaving was go to cost.

Genny Amis  |  Expérience générale 
Évaluation :
3

Staff was rude and they had a lack of communication among themselves.

MANDEEP BHULLAR  |  Expérience générale 
Évaluation :
5

The staff at this location is always very helpful! Brandee is an amazing manager! Whether it be an issue with a rental, or with a storage unit, she's always gone above & beyond to help me out!

Benedict R Peregil  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wendy Kotchie  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stewart Curry  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary Crossman  |  Expérience générale 
Évaluation :
5

Merci

JANE HILDRETH  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEANETTE GRAY  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bernard Wong  |  Expérience générale 
Évaluation :
4

Efficient, friendly and helpful customer service during the time we had on-site storage.

Chuck Temple  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal Draper  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian Truong  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon Elliott  |  Expérience générale 
Évaluation :
4

El foco de mi storage no funcionaba, de ahi en mas todo exelente.

Victor Rosas  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DILLON ROWLEY  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela Jacobs  |  Expérience générale 
Évaluation :
5

The young man who helped me complete my transaction was very patient with all of my questions, and explained everything very clearly.

Diana Petcoff  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

matt giilck  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan Brooks  |  Expérience générale 
Évaluation :
4

all was courteous and professional similar to my prior experiences at this location. The only snag moving-in was that the unit was quite dirty and unswept. Upon advising the office the problem was promptly addressed. Thanks

Greg Newbrough  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN HOFSTETTER  |  Expérience générale 
Évaluation :
5

Awesome experience

Jyothir Thampan  |  Expérience générale 
Évaluation :
1

The facility is clean and great access ect, the staff are amazing however the prices are way too high and even though my stuff should have easily fit into a 5x5 unit the doorway is only 3ft making me have to take the only other accessible outside unit which was a 10x10 at a cost of 200 per month. I use uhaul whenever I need a truck and unfortunately needed a storage unit last minute but at this cost I'll be looking elsewhere for a unit and probably never use you for my truck needs again.

TODD WEADGE  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William Bate  |  Expérience générale 
Évaluation :
5

Awesome guys

Musaab Salih  |  Expérience générale 
Évaluation :
5

Everything was fabulous! If I needed help, the owners were there to help above and beyond! I would recommend this location to everyone looking for storage or moving!

jovan dragutinovic  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lester Attai  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LESLEY BOYCE  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Natalie Burkhart  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GANIT DANILCHENKO  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yicheng Qin  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dennese MIllington  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana Nickel  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DAVID WRY   |  Expérience générale 
Évaluation :
5

Staff answered all my questions. Super friendly. Extra convenient. Will definitely recommend!! Thank you!!

JASON BREAU  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christian D Crissien Guevara  |  Premières impressions 
Évaluation :
5

stored my items there for years. Never any issues. Great place

John Pearce  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ken cullen  |  Expérience générale 
Évaluation :
5

Thank you so much for your help! The customer service, reliability, communication, etc is exceptional compared to other U-Haul offices I've used in the past. I was making a big move from Vancouver, BC to Kitchener, ON, but was traveling for over a year first, needed to travel back and forth, etc. and needed a safe and secure storage unit. The U-Haul staff here are amazing and always very helpful and accommodating. Once, I forgot my scan key for entrance all the way in Vancouver, BC and they replaced it no issues, no fees! I was so amazed. Moving in and checking out were seamless. Would 100 % use this uhaul again for storage or moving needs.

Emily Dunbar  |  Expérience générale 
Évaluation :
5

My favourite people run this location - Kitchener - Fairway Road!

Robert Asselstine  |  Expérience générale 
Évaluation :
5

Customer service was excellent. The staff was extremely helpful and knowledgeable.

Susan Merza  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DESIREE BARTOLF  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wayne Miner  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Phillips  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DON BEYAR  |  Expérience générale 
Évaluation :
2

Manager was rude. Customer service was unhelpful

Oluwafunlayo Aremu  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barb Danby  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet Rose  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Simon Martin  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin McKague  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David Forbes  |  Premières impressions 
Évaluation :
5

I had a great experience with uhaul

Jane Doering  |  Expérience générale 
Évaluation :
5

👌👍

Joohyung Ryu  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODD PELLEY  |  Expérience générale 
Évaluation :
2

I reserved a specific sized storage bin and when I got there the said they had none available and had me take a bigger bin for the higher price. They didn't offer me the size I originally wanted when one became available and ended up raising the price on the bigger bin.

Mirella Carrion  |  Expérience générale 
Évaluation :
5

First time user and was very impressed with everything great staff and storage facilities

Ezra comin  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMESL BRENNEMAN  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMESL BRENNEMAN  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Allan Khan  |  Expérience générale 
Évaluation :
5

The guy I spoke with who set everything up was very helpful and well educated regarding storage needs and made the entire process easy to understand and made decisions a breeze! I would highly recommend this facility to anyone who needed to store something in a secure and friendly environment!

Isaac Mander  |  Premières impressions 
Évaluation :
5

Great place,very convenient,very friendly,I will recommend this facility to everybody,I am beyond satisfied

Adonis Cabeza Oliva  |  Expérience générale 
Évaluation :
5

Brandi is a great help with any problem,super friendly

steven Dickinson  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael Roy  |  Online Move In 
Évaluation :
5

Thank you for your help. You ALL Rock!!!

lynda jones-lockhart  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMILLE PARTHE  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

taylor Cohen  |  Premières impressions 
Évaluation :
5

Staff were very friendly in a very fast paced environment

Derrick Gibbons  |  Expérience générale 
Évaluation :
3

I made a mistake when I purchased the small unit D46. We have another unit D15(the large unit) My unfortunate husband found a closet instead of a unit and the melting snow rained down on him the whole time while he was unloading. He was soaking wet when he got home. Sorry my poor husband that I didn't check the closet for size and safety of pouring water off the roof.!

Michael Rhodes  |  Premières impressions 
Évaluation :
2

The person who lives on the property is a drunk who is rude and totally unprofessional. It's insane that at 10pm when I'm moving around things too bring new iteams the following day that I'm approached by an intoxicated male who was unimaginable rude and proceeded too reactive my card .. I then had too wait weeks as a penalty for being in my unit after hours too receive a new card!! I pay for the unit, and I get too he treated like a child and penalized?!? This is a shame too the uhaul company I'd NEVER recommend this place too anyone!!

Holly Demarco  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Vito Caggiano  |  Expérience générale 
Évaluation :
4

The only minor problem was that I sent an email to say that our unit was empty but it was not read soon enough before the next month charge was processed. The problem was resolved quickly!

wendy hart  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dustin Champagne  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christabel Fernandes  |  Expérience générale 
Évaluation :
5

Out of all locations we have used in Ontario and Saskatchewan, this location is by far the best!!! The facilities are well kept and the staff are amazing

Kelly Lynn Gale  |  Expérience générale 
Évaluation :
4

The lady who is in charge at Fairway, Brandee? is very good at her job and I would hire her wthout a resume based on what I've seen. She is very good wth customers and staff alike, knows her stuff and was accomodating wth me on 2 occasions in particular when she wouldn't have had to be--so that is always greatly appreciated. She is a consumate professional to be sure! The staff are good, some better than others, have been well trainedt and are, for the most part, patient and pleasant. The only reason I left was cost.

Shannon Ratchford  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela Pollek  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg Gralec  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

amanda huehn  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRETT DRENNAN  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER ELIZABETH CLARK  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gerry Fischer  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jehan Massaoudi  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Veronica Gallant  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rui Fei Du  |  Expérience générale 
Évaluation :
5

Front desk people very friendly and patient as usual

fahriba miah  |  Premières impressions 
Évaluation :
4

Having the alarms go off when I was packing the units and when I was unpacking them and not seeing anyone come by to make sure the people in the halls were supposed to be there being the tracks right behind there was unsettling as it could of been anyone in my units personally . Also to see that my unit prices were going to go up if I had to stay I was not warned of that so i am glad I was able to vacate the units early enough. But overall satisfied.

Nickey Primeaux  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Saeed Dalmar  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELANIE REID  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Craig Sandy  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa Cunningham  |  Expérience générale 
Évaluation :
5

Person help me out. He did a good job and he apologize to me when I went to the stores area it would not let me in. He forgot to tell me I have to swipe it at the front gate. He said I'm really sorry I did not tell you that.

Robert Stone  |  Premières impressions 
Évaluation :
3

I did find the workers arrogant, and not very help. Some workers did not follow through on what they said they would do, after phoning me to let me know of the situation. It is all in the past now, and I learn from experience.

roberta nay  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela Pollek  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL DUGAS   |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul Carter  |  Online Move In 
Évaluation :
5

Very easy to remotely rent a unit. I was getting my oil changed down the street and I had my unit rented before my car was finished.

Richard Phillips  |  Online Move In 
Évaluation :
5

Top to bottom - for almost 20 years - my experience with this location has been amazing. Thanks to Jason and Brandee, looking after me so well, it was sad to say goodbye. Please be sure to give them the highest award for Customer Service!

ROBERT ASSELSTINE  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian Tulloch  |  Expérience générale 
Évaluation :
5

Fabulous U-Haul location! Thank you!

Jordana Weiss  |  Expérience générale 
Évaluation :
1

The store manager was completely unprofessional and extremely disrespectful as well as hard to deal with!

Fred Martinovic  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

wendy hart  |  Premières impressions 
Évaluation :
5

Overall very happy with the service and facility, thanks

Judith Marcolin  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meg Fernandes  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

darien Roberts  |  Expérience générale 
Évaluation :
3

I have had a storage unit at this facility for over 8 years however in the last 7 months the company has decided to increase the fee for the unit $15 which is almost 25 % increase of the total unit cost. This is unacceptable and I have gone elsewhere.

KAROL SCHOTKAMP  |  Expérience générale 
Évaluation :
5

Bien

DAVID CREWS  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin McKague  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Dalton  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise Thagard  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VALERIE SUESS  |  Premières impressions 
Évaluation :
5

Great facility. Brandee and Jason are awesome.

Jennifer Roth  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Dalton  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marian Borowiec  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ivan Rodriguez  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD PAGE  |  Expérience générale 
Évaluation :
5

Appreciate the help and kindness. Quick, efficient and pleasant.

Timothy Doucette  |  Premières impressions 
Évaluation :
4

I reserved a 10 x 20 unit but once I saw it I realized it was too small. The Uhaul staff quickly moved me into a larger unit which was greatly appreciated.

Carl Griffin  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

KEVIN DE LA FRANIER  |  Premières impressions 
Évaluation :
3

We accessed our unit just after the hall floor had been waxed. It was dangerously slippery, like walking on an oiled surface. No signage warned us. We both came near to falling. An hour later it was just slippery but managable. Not sure why you would wax that floor but if it must be done signage should be posted to warn customers. You could be sued.

Alan Rundle  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven Young  |  Expérience générale 
Évaluation :
5

Well-lit, safe, and friendly customer service

ROSLYN HILGARTNER  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Thees  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELA BENNISON  |  Premières impressions 
Évaluation :
5

Should be able to access the facility 24/7

GERALD ROCK  |  Expérience générale 
Évaluation :
5

One thing is noticed people spitting wall close to my lock. Like who ever did it should have spit outside. No reason for that.

Michael paulin  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terrilynn Stephenson  |  Expérience générale 
Évaluation :
4

All was good for storage. Used a truck too. The only issue was the price per mile is different on line than at the actual depot. It was more. This should be the same at time of booking.

Joseph Couchman  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaspal Mamak  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole Gillespie  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim O'REILLY  |  Online Move In 
Évaluation :
5

If it wasn't for Uhaul during our move, I'm not sure what we would have done without you guys! YAW'LL ARE THE BEST OF THE BEST!

DAVID BLOOMER  |  Expérience générale 
Évaluation :
1

Asked to have MY unit put in MY name after a domestic abuse incident. Closed the account with HIS name still on it. In fact this email was sent to HIS name but MY email. I called 5 times to have it fixed. If he would have gotten access to my things I'd be seeing you in court.

Christopher Brace  |  Expérience générale 
Évaluation :
5

No comments

dean cobb  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Meg Fernandes  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jordan Jesse  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harkamaljit Singh  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHLEEN GREEN  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Julia kraehling  |  Expérience générale 
Évaluation :
3

The customer service at this particular location was not very good. Rented a truck also from here and had to walk to get it. As this was booked online the truck should of been up front and ready as the parking in the back to get it was a an ice rink. There should of been more effort into having this completed. JoAnn

Joanne Oake  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brieanna Laurent  |  Premières impressions 
Évaluation :
5

Great service!

Josh Moorley  |  Expérience générale 
Évaluation :
5

Only deal with Fairway Rd

Dana ball  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE VALDIVIA  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brian swainson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERALD RENNie  |  Expérience générale 
Évaluation :
5

Everything was easy to organize and move it. Full access to my locker whenever I needed it. Staff was always beyond helpful.

Monique Paul  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peggy Hanson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Despina Nikoloudakis  |  Premières impressions 
Évaluation :
4

When I booked I asked for the largest unit available. When I arrived from Windsor I was told that it wasnt available and had to go with the one below. I brought a 3 bedroom and a basement home with me and had to stack my things very high to make it fit into the unit I was given. We made it work but things got squished in the process. Maybe in the future there should be some way to make sure that what the customer books is what they get. Besides that I was happy with my experience.

Danielle Brown  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca Jordan  |  Premières impressions 
Évaluation :
3

The young kid I dealt with would close my unit needs some customer service training

Matthew Ryan  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manuel Casstillo Romero  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Sabrina Youden  |  Expérience générale 
Évaluation :
5

The person who assisted me was at the Fairway location was Liam. He was professional and personable and the type of person who displayed excellent customer service, making the whole process enjoyable.

Eric OGrady  |  Premières impressions 
Évaluation :
1

Poor service Poor communication Manager was rude in emails No help with the website Payed hundreds in overage charges Account was in the wrong name and they refused to change it. Asked for an outside unit and they gave me an interior one on the second floor. I would never recommend using UHaul- especially the Fairway location

kathleen terry  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sandra Nancarrow  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OLUWAFEMIA DEMIDE  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

theo shafer  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley Harnack  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cacie Dawson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WALLY HENDERSON  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew Howe  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra Andrino  |  Premières impressions 
Évaluation :
5

I've never had a positive experience with uhaul until now. It's definitely the people working at fairway that make the difference.

Jordan Brooks  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JULIE ANN REGER  |  Expérience générale 
Évaluation :
3

Blah blah blah

Jason Zettler  |  Premières impressions 
Évaluation :
5

Everything was secure, staff was helpful and friendly! It was a great experience!!

DENNISC BAILEY  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

tammy thomsen  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul Dugas  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MUNIBM SULEMAN  |  Expérience générale 
Évaluation :
5

Thank You. I await my cheque.

Alan Pearl  |  Expérience générale 
Évaluation :
1

You need to update your site to say that bigger trucks are not available online. And that you need three references to call when picking up at 7am. It was great waking everyone up. Also you had no trucks in three cities surrounding me so I had to get one an hour away and pay the mileage. Plus the store locked it's doors 20 mins early and the staff looked at me outside like I was stupid. Will not do this again.

Christopher Brace  |  Premières impressions 
Évaluation :
2

The staff wasn't on the same page at all. I moved to London on September 4th and I went in to move all of my stuff out and to cancel and someone told me it was fine and I should just wait until the end of the month and to call them to cancel so I left to London and then on called on September 30th to cancel October 1 payment and someone told me that it was all good and my automatic payments were removed. I then got a voicemail from someone else saying that won't work because the lock was on still, I called them back and a new person answered and explained it to me and I told them I was coming home on the weekend and I could do it then and they said we will still have to charge you for the unit and I had to take it off that day or I'll have to pay. So I called my mom in Kitchener and I asked if she had a key and she didn't. so they called me the next day and said the same thing on October 1st and I told the guy that when I walked in on September 4th to cancel it he told me I was lying and no one would've told me that.

Taylor Gastmeier  |  Expérience générale 
Évaluation :
1

I wasn't showed the room on moving day. Lock was not removed from storage space. I realized the space was too small for my items getting moved in. I asked for an upgrade but was denied. Staff wasn't at all helpful. I was told to come back the next morning to ask for an upgrade. I was not able to move in on day 1. Did it on day 2. Upgrade took 10 min. To do the next morning. Could have been done the night before.

JORGEF ALAS CAMPOS  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joshua Schinker  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES DEMERS   |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven Price  |  Expérience générale 
Évaluation :
5

I had my storage for 4 years and wene I didn't have enough money to pay some months you guys were very understanding

CANDACE VERDON  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer Wall  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rob Doucette  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sean kelly  |  Expérience générale 
Évaluation :
5

Thanks Brandee for all your years of excellent service As we have to date my Family & I will continue to use Uhaul when needs arise All my best to You & Family Bob🧙‍♂️

ROBERT TURVEY  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Autumn Wascher  |  Expérience générale 
Évaluation :
1

The staff forgot to unlock my unit after I checked in. I arrived after office hours with my hired 80 dollars per hour living helpers, and we waited for about 1 hour for customer service to pick up my call. The customer service had no way but to tell me to come back the second day. In total, I wasted 3 hours because I cannot get into my storage unit. The 3 hours were completely wasted, and I had to hire them again.

Hongru Xiang  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

fabio paltrinieri  |  Expérience générale 
Évaluation :
5

Clean and organized show room and trucks readily available. Staff willing to help.

Bruno Hache  |  Premières impressions 
Évaluation :
5

Thank you for the kind service. Brandee is certainly professional and helpful. If I had one beef, and it's a small one, sometimes the newer staff is a little slow.

MARC LAMOUROUX  |  Premières impressions 
Évaluation :
5

I've fallen behind on my storage fees through this pandemic the staff has been accommodating throughout the whole situation. The couple who manage the facility are great

Paul Chester  |  Premières impressions 
Évaluation :
5

Over the years I have used this facility off and on. Always great people offering fast service. Very pleased with my experience.

HARRY PRING  |  Expérience générale 
Évaluation :
5

Friendly and helpful staff

JANIS MAUCH  |  Premières impressions 
Évaluation :
1

Staff weren't helpful by the time I have booked the storage unit. Booked the storage over phone, they provided wrong information. Very unprofessional

FRANCOIS ARIK  |  Expérience générale 
Évaluation :
4

One of the better experiences with U-Haul that I have had. The staff at this location were very helpful when I ran into a few issues such as locker door coming off the track and my card not signing in or out properly.

Jen Beauvais  |  Expérience générale 
Évaluation :
5

Great experience with lowest-priced price .

Rajdeep Singh  |  Expérience générale 
Évaluation :
5

Galaxy is very helpful and pleasant person to work with. Explained the process and got us processed for our storage unit proficiently.

Mike Jennings  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jerry osborne  |  Expérience générale 
Évaluation :
4

Very grateful to the staff for their help and professionalism. The only comment I have - really difficult for our movers to get access to the unit and then get out due to all the trailers parked and tight corners.

Linda Fauteux  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill McPhee  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward Liddycoat  |  Expérience générale 
Évaluation :
5

Excellent Facility & staff

varriath mallur  |  Premières impressions 
Évaluation :
1

-Too expensive. -charged late fee multiple times and unable to pay over the phone or on the app. -when emptying storage unit, found multiple boxes and items wet from them "cleaning" the storage hallway. -Overall experience unacceptable. Will NEVER use uhaul again.

ROBERT WEPPLER  |  Expérience générale 
Évaluation :
4

I paid for the extra insurance thank God. But I was unaware there was a 150$ deductible.

JOANNEM PICARD  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eliel Carneiro Da Silva  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Samuel Dunning  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alex Moss  |  Expérience générale 
Évaluation :
5

Awesome service!

Amalia kartsonas  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mireille Symons  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amandeep Singh  |  Expérience générale 
Évaluation :
1

My access card never worked, my payments were automatic. My credit card was charged for a rental that wasn't mine and it took me two calls and two visits to get my money back. Then when the lock they made me buy from them brock and they wanted to pay 50 dollars cash for their lock smith. Then the lock smith got into an threatening argument with my husband when I refused to pay cash.

Carolyn colquhoun  |  Expérience générale 
Évaluation :
5

Staff was always extremely helpful each time I interacted with them in 4 years of storage. Easy to change my storage unit as my needs changed. Very clean as well. Will definitely return to this U-Haul if I need storage again.

Michelle Gordon  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LAURA MCCONACHIE  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Ivan Antic  |  Expérience générale 
Évaluation :
5

Was a wonderful experience,and the staff were very polite and very helpful.i was renting u- haul since 1992 I used o mve from province to province.and from city to city and always u- haul moving and storage had excellent service but the office at 555 fairway road exceed them all in service with the nicest staff that happen to meet.thank you the the managers and all staff.have a nice summer and wonderful time.

Moayad Kasim  |  Expérience générale 
Évaluation :
3

the storage space could use a sweep.

Nhon Hoang  |  Premières impressions 
Évaluation :
5

Friendly staff and a very clean facility. Would highly recommend this location to anyone.

Cheryl lefler  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrea Rideout  |  Expérience générale 
Évaluation :
3

Brandee the manager is awesome, she's always welcoming and helpful to customers, but there is need to overhaul the composition of the other workers . They are rude and dismissive of customer concerns, this happens when you walk in the manager is not around. I was left with no option but to move my storage services to another facility.

JAMES KANDOJE  |  Expérience générale 
Évaluation :
5

Clean, secure and well maintained facility. Attentive staff. Efficient and personable. Professional operation on all levels. Pun intended 

robert hazelton  |  Expérience générale 
Évaluation :
5

I rented a unit for 3 years and never had any issues. I would go and check on the unit with my items from time to time and the facility was always clean. No pests or problems. Direct payment made it easy so I didn't have to go in to pay each month.

TIFFANY BENEDICT  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald Catameo  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Catherine Campbell  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

dragan lukic  |  Expérience générale 
Évaluation :
4

Hardly get someone to pick up the phone. All storage options were not conveyed on first visit, only told when moving in. Otherwise the move-in customer service guy was very patient and helpful. It seem the customer service is varying person to person, and client to client

sohaib khan  |  Premières impressions 
Évaluation :
3

One of your employees was extremely rude I don't know her name she would not give me her name when I asked for it but she's the girl Asian girl with the blond hair. When I brought back the 26 foot truck my father asked her what am I paying the 15 dollars she unbelievably rudely said you should have asked me 5 seconds ago the screen is closed my father felt embarrassed as there was customer inside the store as well. She handed me the paper to my father without even explaining what was on it she just kept saying read the paper he then asked for her name and she walked away and as she is walking away she yelled I don't need to give you my name it's on the paper. Worst experience I have ever seen at this place and I was renting 2 units here plus renting trials and trucks. And to have that kind of attitude after a long day of moving is just wrong.

Kavita Panday  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tyrell korell  |  Expérience générale 
Évaluation :
1

The service is actually very good and met my needs. The staff was great and helpful. I put in a low rating because I saw NO Covid safety precautions in the facility other than the in the main office. The elevator is horrible! The necessity of having to swipe the card to have it work and continually press a button (finger remains on a button) to have it move is inconvenient and bad during a pandemic. My friend stored her items at a place on Pinebush in Cambridge that had regular elevators. The system you have where you need to touch 2 doors on an elevator several times and then open and close a door to go upstairs has many communal touchpoints. I saw the facility being regularly cleaned every time I was there. However, I never saw anyone wiping the elevator button, the elevator pull-down door latches and outside elevator doors, and the door handle to the stairs or the carts. There was no evidence that anyone made any effort to clean the carts either. It's really risky and dangerous. I brought my own Lysol wipes and cleaned things as I used them myself. Not everyone is going to clean things as they use them. It would be helpful to have wipes set up at the elevator and carts like they do at grocery stores, hotels and gas stations. I mean really, it's not just for your customers, it's for your own staff to have some safety measures be in place. I'm a teacher and the custodial staff there wiped all touchpoints regularly and there were still outbreaks. I hate to think about the risk at your facility. It's actually shocking that I saw nothing but the same lady cleaning the grounds (she was friendly and did a really good job). I saw nobody cleaning high touchpoints. I know because I took several trips a day and the cart I left in the drop off point was at the exact same angle I left it many hours later. Very unfortunate for your staff and customers who do not clean touchpoints for themselves. I cleaned myself, otherwise, I never would have continued with the service so I am ok with the service I had. I worry for others who while rushing to store things do not take precautions. Even with vaccines rolling out, there is still going to be risk for months and maybe years to come. UHaul has to invent in taking more precations for customers and also their own staff. My rating would have been better if not for the pandemic. However, we are in a pandemic and will be for some time. Change needs to happen here. That being said I would use the service myself again because I clean well myself.

Amy Asghar  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan Scott  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Victor Kar  |  Expérience générale 
Évaluation :
4

My biggest issue is when I tried to call a local U Haul number and I got diverted to a US customer service agent who apparently did not have access to my account so I get put on hold indefinitely while they try and reach the local number. Seems circuitous, time consuming and inefficient. But the person that I've dealt with via email [Brandee] was wonderful.

Grace Lahey  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA FREITAS  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

corrine muller  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anna Lang  |  Premières impressions 
Évaluation :
5

Love this place. Kept my crap safe. Thanks!

Anne Bloomer  |  Expérience générale 
Évaluation :
5

Was there for me when I needed them most.

Deana Moreau  |  Expérience générale 
Évaluation :
5

We used U haul storage on Fairway for 8 years. We were satisfied. Thank you.

GARRY PHILLIPS  |  Expérience générale 
Évaluation :
4

Very friendly and helpful staff!

Carl Visutski  |  Premières impressions 
Évaluation :
5

Desk staff were friendly and helpful. Very pleasant experience.

Amy Sargent  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda Fauteux  |  Premières impressions 
Évaluation :
1

Followed directions given to me by uhaul. Alarm went off when I opened unit. Went and spoke with management, they "helped" me briefly. When returning to unit, alarm went off a second time. Returned to talk with management, they had left for the day. Returned to unit a third time - no alarm. Was told there would be a lock in the unit - no lock present. Luckily I had a lock in my car, installed on unit. When returning a week later, there was a management lock on my unit because my lock was improper type. The potential was there to make the online check -in smooth, but execution was so unbelievably poor.

Jeremy Allen  |  Online Move In 
Évaluation :
5

Great experience, only issue was when arriving to register for our reserved large 20 x 10 storage unit, they told us they didn't have any available. We were confused as to why it would let us reserve the unit if it wasn't available but they accommodated us with 2 10x10 units which was fine in the end. Otherwise, great, clean, friendly facility that I would recommend using.

Alexandra Schiebel  |  Expérience générale 
Évaluation :
4

The alarms were annoying, grateful for the security, but unsure why we set them off...somehow I logged into the buildings incorrectly???

nancy flint  |  Expérience générale 
Évaluation :
3

I was disappointed that staff had parked in front of our unit and that the lock was not inside the storage unit as indicated in the instructions. I had to go into the office to get the lock.

Amanda Archerr  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jiaming Yan  |  Expérience générale 
Évaluation :
5

Thank you very much for your friendly costumer service Best regards, Marka Klucik

Marka Klucik  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ben Brown  |  Expérience générale 
Évaluation :
3

My overall experience with the staff and the facility was good. The staff were very helpful and accommodating in resolving my issues with the storage unit I rented. However the unit I had rented, I am not pleased with. The framing and the drywall are coming apart. With minimum effort, I would be able to enter the adjacent storage unit. The door to the unit I had rented was difficult to open and close. I had to exert a high level of effort just to get into the unit and to close the the unit. The door track is bent and the door looks beat up.

Christopher Newsome  |  Premières impressions 
Évaluation :
5

Pricing is a problem. Over 25 % increase on my unit bill in less than 5 yrs. Can get a larger size unit, with same interior climate control features, for 25 % less money at another U Haul location. Lesson learned: shop around.

RICHARD BENGERT  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeannette Heidenreich  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alyssa Darden  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary Molson  |  Expérience générale 
Évaluation :
5

This is an excellent facility with great service.

Jeremy Hillier  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian Truong  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Artline Salon  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRIAN MATTHEWS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alison Corbett  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Neil Tarswell  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david moore  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHEAL WILSON  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Eurke  |  Premières impressions 
Évaluation :
5

You guys work with your customers. Pleasant and kind.

Sabrina Shaw  |  Premières impressions 
Évaluation :
4

Later access hours would be great :)

Christine Ball  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce or Elizabeth Reid  |  Expérience générale 
Évaluation :
5

I liked seeing friendly staff ride around on bicycles. I liked seeing poor people getting evicted and then putting needless garbage into storage like pop bottles and dirty mop buckets.

Ryan Beaton  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

candice peckford  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Brown  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

martin leckie  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isiah Rogan  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john jansen  |  Expérience générale 
Évaluation :
5

I was pleased with the service and the facility. Security was excellent.

Byron Burton  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charmaine Sachs  |  Expérience générale 
Évaluation :
3

I was charged over bill and I could not aware of that until I saw my credit card statement now I have to dispute the over charge.

Hayat Parvez  |  Expérience générale 
Évaluation :
5

Hello I appreciate all that Uhaul offers, I have used your moving trucks multiple times and have always been satisfied with your trucks and service. This was the first storage unit I've rented with no disappointments in the quality of the unit or from your service. Everything has been stellar and I thank you! My suggestion for Uhaul would be to maybe come up with a loyalty program for your valued customers with perks. Thank you once again and I will be back to use your services again in one way or another. Alan Woodard

Alan Woodard  |  Expérience générale 
Évaluation :
5

Nolan was a great help and I found his courteaus and kind demeanor to be refreshing and uplifitng.

Orlando Palacios  |  Premières impressions 
Évaluation :
5

You might consider lubricating door tracks.

Christopher Brand  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

geoffrey braida  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy Hillier  |  Premières impressions 
Évaluation :
5

I used the storage locker for short-term storage of my late father's household goods until I could get the auction house to come pick them up. The check-in process was very slow due to computer issues, but the person who checked me in provided the contract and lock to me for pick-up later in the day. The check-out process was very quick. Both people I dealt with were very polite and efficient. At a difficult time of dealing with the death of a close family member, patronizing U-Haul simplified things for me. Thank you very much!

Christine Millar  |  Expérience générale 
Évaluation :
1

This was the worst experience and an utter waste of time. The locker was supposed to be 5'x5' and turned out to be significantly smaller at roughly 3,5'x4'. I immediately raised the issue with the staff only to be told the dimensions were only approximate. I'm willing to accept the space being off by a few inches, but it's simply insulting to claim a few feet as approximate. Maybe next time I'll just pay the approximate price... which by Uhaul standards could acceptably be off by 60 %!

Robin Steed  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

jaime kissack  |  Expérience générale 
Évaluation :
4

Price is a little much for small lockers . But over all worked for temporary needs .

adam leblanc  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Byron Burton  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john jansen  |  Premières impressions 
Évaluation :
5

The counter staff person that I booked my storage unit with was having problems with slow computer processing of my reservation. Rather than have me wait, he gave me my access card and provided the storage lock free of charge. This location actually cancelled a reservation I had made earlier in the month because of confusion regarding the date. But because of the excellent service I received with my storage locker, I am again pleased with U-Haul.

Christine Millar  |  Premières impressions 
Évaluation :
5

It was a nice and way experience Thank youU-Haul.

Aida Kamel  |  Expérience générale 
Évaluation :
2

I booked a 10 by 30 unit unit to get a 10 by 20 with no one even telling me anything... it is very disappointing to think you booked your unit and your sales rep saying sorry we have none.

LOUKAS ARESTI  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald Growden  |  Expérience générale 
Évaluation :
4

Good unit but multiple rate increases. I live in Ayr, and got same size for 79.00. this is more convenient and saves money

DANIEL MURPHY  |  Expérience générale 
Évaluation :
5

Great experience, I didn't pay as it was a promo with a truck rental and there was no BS. Staff was very helpful and friendly.

WILLIAM SANGSTER  |  Expérience générale 
Évaluation :
5

The service went flawless, the staff specially the person that took care of me (I believe his name is Mario Bengle) was very professional and very helpful. The storage is super clean and well maintained. I would highly recommend Renting and storing at this facility.

Don Lopez  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERRY SERGEANT  |  Expérience générale 
Évaluation :
5

The staff are friendly and helpful

martin leckie  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Svetlana Korac  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maria suta  |  Premières impressions 
Évaluation :
5

Great storage service! Super convenient during moves, felt secure. Great staff. Thanks for everything!

Gizem Ozdemir  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM RUEGG  |  Expérience générale 
Évaluation :
1

When you cannot allow a customer to have a cube it box drop off allowed on property making it difficult for customers move because you are hoping for Uhaul to do it, so you make the money In 3 years the fee kept going up 125 dollars to 135 dollars, terrible in that sense

STEVEN RAMPERSAUD  |  Expérience générale 
Évaluation :
5

The whole process of moving in and out was so simple and stress free thanks to the great staff

Jenna Peters  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mireille Symons  |  Premières impressions 
Évaluation :
5

The location manager helped me She is great

Shiva Gautam  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andreas Asmus  |  Expérience générale 
Évaluation :
5

If I need storage again I will definitely return.

Dawn Hoffman  |  Expérience générale 
Évaluation :
1

I had a very bad experience. Only two of your staff are friendly the others were short, Rude bad customer service, I couldn't move out fast enough.

Dieter Becker  |  Expérience générale 
Évaluation :
5

Very clean facilitiy

Spyros Constantinou  |  Expérience générale 
Évaluation :
5

friendly helpful staff. Clean facility.

WILLIAM RUEGG  |  Premières impressions 
Évaluation :
5

I also rented 3 trucks within a month and half... My only complaint is that the last truck I rented, couldn't pick it up until 9 am as that's when you opened. With a 9am pickup time (instead of 7am) you end up.moving late into the day and nobody likes that. Earlier you start, the earlier you finish. Should open 7am 0,7 days/week. I know you have this truck share thing but alot of us older people have a hard time with all that online gibberish....lol...seriously we do.

Steven Secrett  |  Expérience générale 
Évaluation :
5

Outstanding customer service and very Covid-19 safe environment. Very pleased with my experience!

David Lutz  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rudo Mataure  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa DeNoble  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert Mcnall  |  Expérience générale 
Évaluation :
4

I appreciated the service. Pros- Easy account set up, friendly staff, and great prices. Cons- Need more camera surveillance throughout the compound, extended and 24hr access only for registered business owners/contractors. Either chosen access type should be available to ALL customers, at least extended access to all with contractors/business owners continuing to receive 24hr access but as a type of business ownership bonus for choosing to store with UHaul. The access issue is kind of a big deal to me as my wife and I started a family owned business venture specializing in Lawn care/Winter Maintenance. It's off to a rough start but our operating hrs are an 'On Call 24Hrs', 'You Make The Call and We'll Be There!'.. Unfortunately the business is unregistered with BBB...but policy is policy. Anyway great service great staff and highly recommended. Thanks UHaul Fairway!

Aaron Nippard  |  Premières impressions 
Évaluation :
5

Our experience continues to be great, anytime we've required a truck or storage for short period, they have been friendly and very helpful. We wouldn't go anywhere else. Great friendly service, no question!

Don Vinson  |  Expérience générale 
Évaluation :
5

This location is terrific in every aspect of service from storage rental to vehicles and accessories for moving. The staff is very knowledgeable and very helpful. I would definitely use their services again if the need should arise. I highly recommend this Uhaul location.

Marion Brown  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charmaine Menezes  |  Expérience générale 
Évaluation :
1

Most annoying survey ever!

Matthew Vandenbussche  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATE MARCHBANK  |  Expérience générale 
Évaluation :
5

Each time I visited the store for moving supplies the staff were friendly and helpful. I was always helped quickly and it really was appreciated especially as we moved during the coronavirus outbreak.

Christine Ball  |  Premières impressions 
Évaluation :
5

I rented a unit for 6 months at U-Haul, from November to May. My belongings were stored safely in a clean and safe environment. Staff was very accommodating and friendly especially the store manager Brandee. If I need storage in future I would definately consider U-Haul to be one of my 1st choices.

Andrew fenske  |  Expérience générale 
Évaluation :
5

Clean, easily accessible facility; friendly, helpful staff; and varied, affordable storage solutions.

Shawn Jones  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Bate  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

liz phillips  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Spyros Constantinou  |  Premières impressions 
Évaluation :
5

Great crew at the location. Very helpful. Went out of their way.

Tim Danter  |  Expérience générale 
Évaluation :
5

Thanks for your hard work at a difficult time.

Andrew Nikolaus  |  Expérience générale 
Évaluation :
5

Great friendly staff! Appreciate all their help👌

geoffrey braida  |  Premières impressions 
Évaluation :
3

Some staff were quite rude each time we saw them at the facility. Most were nice and helpful. The staff that helped me today were excellent.

Chelsea Wilhelm-Maskis  |  Expérience générale 
Évaluation :
4

The prices seem a bit high. But everything else was great

Jennifer Ross  |  Premières impressions 
Évaluation :
5

They fix anything you have a problem with.

Jessica Seguin  |  Expérience générale 
Évaluation :
5

Online booking was especially helpful.

Jordan Smith  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

randy pigeau  |  Premières impressions 
Évaluation :
5

Bien

Armando Andrade De Oliveira  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

april rego  |  Expérience générale 
Évaluation :
4

My experience with U-Haul Fairway was all good except for twice they got my e-mail address wrong. I was notified by my server that it was wrong. Everything else was handled well and I certainly would recommend Fairway Road to people. They had all the services I needed.

earl hagey  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Katherine Stauch  |  Expérience générale 
Évaluation :
5

Very friendly managers, would recommend!

Leng Tang  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Allan Khan  |  Premières impressions 
Évaluation :
5

Would go there again no problem

Christian Saadalla  |  Expérience générale 
Évaluation :
1

Unfortunately when I reached there was no light working in my Unit and it took almost two extra hrs since they had to work in cellphone light. And I was charged 250$ extra. I called cus. service but

Maira Firzok  |  Premières impressions 
Évaluation :
5

Much easier than would have expected and the free lock was a big win.

Michael Emrich  |  Online Move In 
Évaluation :
5

Very good service fast and reliable.

randy pigeau  |  Premières impressions 
Évaluation :
4

Very friendly staff... no complaints. Everything went well! Merci.

Angela Tessaro  |  Premières impressions 
Évaluation :
4

Ok

tom gray  |  Expérience générale 
Évaluation :
2

Poorly treated during a family crisis. All U Haul wanted was to tack on late fees. Not a good way to treat customers. I had no plans on cancelling, but treatment forced me

hugh mason  |  Expérience générale 
Évaluation :
5

We have used U-Haul in various cities and have always been pleased with the facilities and the level of service.

John MacKellar  |  Expérience générale 
Évaluation :
5

Would use them again

mark ropp  |  Expérience générale 
Évaluation :
5

The service provided when organizing my needs was excellent.

Susan Harvey  |  Expérience générale 
Évaluation :
4

The trucks I had requested were not in the truck

Tom Forney  |  Expérience générale 
Évaluation :
5

Very friendly staff and the best rates.

Insaf Jameer  |  Premières impressions 
Évaluation :
5

Merci.

Kelly Tasker  |  Premières impressions 
Évaluation :
5

no comment

Linda Goggin  |  Expérience générale 
Évaluation :
4

Had my storage locker for 6 months, staff was friendly and Manager Brandii was great. Only thing to change is I was never able to access my account online to pay always had to go to the facility.

pamela robson  |  Expérience générale 
Évaluation :
5

Great people

Karar Shehab  |  Premières impressions 
Évaluation :
5

Thank you so much for providing a storage area for us. We certainly are appreciative for your expertise and professionalism. W McGill

Wayne McGill  |  Expérience générale 
Évaluation :
5

I had wonderful service, even when I made an error in my booking. The move for my mothers belongings after she had died, went smoothly due to the support provided by the staff member Jen.

Susan Harvey  |  Premières impressions 
Évaluation :
5

Staff were helpful and both the return of the trailer and loading into the storage unit were easy. No complaints at all.

Andreas Asmus  |  Premières impressions 
Évaluation :
4

Yippee.

nicolin perrella  |  Expérience générale 
Évaluation :
5

Great service!

Kely Bobb Savage  |  Expérience générale 
Évaluation :
5

The employee helped me for everything She was very polite and was ready to help every time

Shiva Gautam  |  Premières impressions 
Évaluation :
5

Great storage unit

melody plummer  |  Expérience générale 
Évaluation :
1

Terrible

Cavashna Sands Jones  |  Expérience générale 
Évaluation :
5

Very friendly staff. Efficient. Good service. In and out quickly. What else would I ask for?

David Peacock  |  Premières impressions 
Évaluation :
5

Too thumbs up!

Larsen liebig  |  Premières impressions 
Évaluation :
2

Not impressed

Andria Brunette  |  Expérience générale 
Évaluation :
4

Unfortunately I had 2 breakins to my work trailer. First time several appliances were taken, 2nd time the trailer was empty so no items were taken.

ROBERT SPECHT  |  Expérience générale 
Évaluation :
1

I already spoke to uhaul head office customer service regarding the issue that I experienced with doughter of owner of the location (according to her as she said they own it and she was given attitud

Basman Kokah  |  Expérience générale 
Évaluation :
5

Easy access, safe and secure facility.

david WILBURN  |  Expérience générale 
Évaluation :
5

Great experience

stephanie vokey  |  Expérience générale 
Évaluation :
5

Friendly staff, well maintained facility and very convenient.

kevar hendricks  |  Expérience générale 
Évaluation :
5

Excellent service! Easy to book and get everything stored in the unit.

Dianne Vollmer  |  Expérience générale 
Évaluation :
5

Great Staff, Service and facility nice, clean and security entrance.

Chirag Patel  |  Expérience générale 
Évaluation :
5

Fast, friendly and knowledgeable service.

Celine Brouillette  |  Premières impressions 
Évaluation :
5

The only thing that I would have liked to have different would be an actual light in the unit if I came in after hours I could not see what I was looking for unless I brought a flashlight.

Krystal McEwen  |  Expérience générale 
Évaluation :
5

Enjoyed having my car and things stored here, clean facility and amazing staff. always welcoming and knowledgeable

Dennis Darocha  |  Expérience générale 
Évaluation :
4

the hallway was well-lit, our locker had a light bulb, however it didn't work. We accessed our locker in daylight hours, so it was not an issue, but it would have been nice to have a working light

Karen Stoyles  |  Expérience générale 
Évaluation :
4

This is our second experience with your location, and as previous, staff was friendly and accommodating. Merci

marlin rose  |  Expérience générale 
Évaluation :
1

I will never use uhaul again

rudy gostel  |  Expérience générale 
Évaluation :
1

Sales representative has tried to change me after I've got a free month offer. Apply an additional payment such as lock or insurance.

EMIL GEVORKOV  |  Premières impressions 
Évaluation :
4

There was a massive pile of ice in front of the door that wasn't cleared away for over a week. We almost fell a few times loading the unit. Otherwise it was a clean, well maintained unit.

Michaela Petersen Rohrer  |  Expérience générale 
Évaluation :
5

Was always treated by friendly efficient staff. VERY CLEAN building and premises.... would recommend this place to anyone anytime. Very well managed

KRISZTINA THOROUGHGOOD  |  Expérience générale 
Évaluation :
5

Very professional and courteous experience.

jeff robinson  |  Expérience générale 
Évaluation :
5

Everyone I spoke with was kind and helpful. They offer all packing needs from boxes to dollies, and blankets If you want a great moving experience, I recommend using uhaul for all your moving needs!!

Jessie vieira  |  Premières impressions 
Évaluation :
5

I was very pleased with the unit. The staff was very helpful and met all our needs. We no longer needed the unit, thus the reason for moving out of the unit. I would definitely recommend you.

wilma dostle  |  Expérience générale 
Évaluation :
5

Jason and Brandee always offer top notch service.

Ryan Scott  |  Expérience générale 
Évaluation :
5

One Way Truck rental from Ottawa to Kitchener with some storage at the Kitchener end, great service start to finish, great rates. thanks Dan

dan weinhardt  |  Expérience générale 
Évaluation :
4

positive experience, staff were very helpful

Pascal Demers  |  Premières impressions 
Évaluation :
5

The facilities and staff were great. I would definitely use uhaul again.

mark lilley  |  Expérience générale 
Évaluation :
5

Merci.

Agata Pawlowski  |  Expérience générale 
Évaluation :
5

This facility has served me quite well and I will definitely consider using them again when I need moving or storage solutions

Eric Friesen  |  Expérience générale 
Évaluation :
5

Excellent

Andre Legault  |  Expérience générale 
Évaluation :
4

Very great service.

aron kahlmeier  |  Expérience générale 
Évaluation :
5

The service was excellent, the storage unit easily accessed and the truck a pleasure to drive. Merci

marlin rose  |  Premières impressions 
Évaluation :
3

The staff was friendly. when we arrived in site last evening to unload stuff into our unit, the entry card they gave us did not work. on-site staff were very helpful and fixed the problem after hours

Paula Bausova  |  Premières impressions 
Évaluation :
5

The clerk was polite and helpful. Did it take long to get paperwork done.

Paula Bausova  |  Premières impressions 
Évaluation :
5

Excellent in all respects. Would highly recommend.

john sargent  |  Expérience générale 
Évaluation :
5

I was treated really well there, people so very helpful!! Thanks for everything you did for me there!! God bless, angeline

angeline gonder  |  Expérience générale 
Évaluation :
5

Very accommodating!

Amanda Hippe  |  Expérience générale 
Évaluation :
4

The facility is well maintained.

NICK WOOLLEY  |  Expérience générale 
Évaluation :
1

Even though I always have money in my account, I was constantly charged late fees and recieved emails and calls saying I was past due. I was told this due to the new "computer system"

SHAREE MACINTYRE  |  Expérience générale 
Évaluation :
4

Lock up was clean and ready. Staff were friendly and efficient

Richard Watkins  |  Réservation 
Évaluation :
5

It would be more consumer friendly if you offered a 1/2 month rental. My end of month was the 26th and I moved out on the 3rd. In hindsight, I should have left my lock on until Nov 25th.

Valerie Gateman  |  Expérience générale 
Évaluation :
3

A 10×10 is really 9×9 1/2. My card was not set up properly and had no access before 8 am.

David Mudie  |  Expérience générale 
Évaluation :
5

great place for storage

Peter Gunkel  |  Réservation 
Évaluation :
4

Good storage, great customer service. A little pricey tho, and had a little problem with a payment not processing properly. Would have been a system glitch. Other than that it was worth it.

matt crick  |  Expérience générale 
Évaluation :
5

I was out of town for a funeral and the store manager was able to waive the next months rent since I was a few days late. Huge thank you to her (Kitchener Fairview location)

Michael Grinev  |  Expérience générale 
Évaluation :
5

I had no problems and everything went smoothly!

Alexander Abt  |  Réservation 
Évaluation :
5

The staff were friendly and professional.

Denise Alexander  |  Expérience générale 
Évaluation :
3

Storage unit had no lighting hours were terrible locks were rusting and could not open storage for almost half hour

khalil Almadhoun  |  Expérience générale 
Évaluation :
5

The cleanest and secure storages location on Fairway Rd I ever rent. The staff is very friendly and helpful I strongly recommend to everyone this location Nicole

Nicoleta Lazar  |  Expérience générale 
Évaluation :
5

I highly recommend U Haul for all your moving they really treat you with respect and U Haul really care about there Customer Thanks Again Rob M

rob mcneil  |  Réservation 
Évaluation :
5

Great service.. much appreciated!

MELANIE BARTUCCI  |  Réservation 
Évaluation :
4

Good service, but the storage is a little hard to access through a hallway. Overall nice place.

Linda Lu  |  Réservation 
Évaluation :
5

Friendly and helpful staff, made my dreadful long-distance moving less unpleasant :)

Yuanpei Gao  |  Réservation 
Évaluation :
3

Unit suggestions are misleading, you are forced to buy a lock that will never be used again.

Elvis Lupetina  |  Expérience générale 
Évaluation :
4

Staff very helpful.

Claire Press  |  Expérience générale 
Évaluation :
5

We appreciated the great service we got from your establishment. Everyone was curtious and helpful. As well, the bathroom was kept very clean. Thank you. John

JOHN SHULTZ  |  Expérience générale 
Évaluation :
5

The customer Representatives took care of me and my needs quickly and very friendly I was very pleased

james astley  |  Réservation 
Évaluation :
5

I was extremely satisfied with my experience at U-Haul (Fairway Road). One thing I wish they had was more parking spaces for the store itself. It's very tight quarters.

Gini Kennings  |  Expérience générale 
Évaluation :
4

The facilities are well kept and well attended. The Only negative Is they raise the cost of the rental every eight months and that is onerous.

NORMA ACEVEDO  |  Expérience générale 
Évaluation :
4

No complaints

MICHAEL BOOTH  |  Expérience générale 
Évaluation :
4

Excellent service

Stephen Yick  |  Expérience générale 
Évaluation :
5

good place. no problems

Bill Orr  |  Expérience générale 
Évaluation :
4

No issues or concerns with our storage unit.

Graham Aberdein  |  Expérience générale 
Évaluation :
1

Dis not like the way the staff treated myself and family

Mark Lace  |  Expérience générale 
Évaluation :
4

Last year we attempted automatic withdrawal, issue was never resolved, $15 fees i was charged 3 times were not refunded. Perhaps a system update for banking customers and follow ups are a suggestion.

AMY MEDEIROS  |  Expérience générale 
Évaluation :
5

We had no problems in the 1 1/2 yrs. we had the locker. Certainly will recommend your Facility to others. Thanks. Mary Neely.

mary neely  |  Expérience générale 
Évaluation :
5

The general managers were nothing but friendly, helpful, and very accommodating. Great people.

Alex Bakay  |  Expérience générale 
Évaluation :
5

Excellent clean and secure storage with very friendly staff!

EMILY LOVELACE  |  Expérience générale 
Évaluation :
5

Great facility! Would and will highly recommend!

COLETA PATEY  |  Expérience générale 
Évaluation :
5

All went well. Thank you.

Martin Brummell  |  Expérience générale 
Évaluation :
5

The staff was very informative, quick, and friendly (even though i was short and always in a rush). Facility was good, but mostly appreciated the great customer service! kudos :D

Tony Bauer  |  Expérience générale 
Évaluation :
3

Very pricey. Hard to justify the price just to store stuff.

Elizabeth White  |  Expérience générale 
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