Customer Reviews for U-Haul Moving & Storage at Fall River at I-195

Évaluation :

5

Very friendly and helpful. I trust this location to store my possessions.

Évaluation :

5

They really

Évaluation :

5

The customer service was immaculate they were really helpful

Évaluation :

5

Tanisha Miranda was very helpful, informative, patient, knowledgeable & caring. It was a pleasure waiting & meeting her.

Évaluation :

5

Not a thing.. 😊

Évaluation :

5

The staff was always very pleasant to work with and very helpful whenever I had a question or issue. I would absolutely recommend this UHaul location!

Évaluation :

5

Loved the fact that when I wasn’t so sure the size of the storage unit the manager was willing to show me an example and wat fits best with me and my situation price was affordable including insurance

Évaluation :

3

For one thing cleaning vehicles And to much money.

Évaluation :

4

My driver wiper did not work correctly due to an all day rain.

Évaluation :

5

Best u haul ....SINCERELY...Henry Rogers

Évaluation :

5

The manager was very helpful very happy with my experience.

Évaluation :

5

Carl did an amazing job helping me find what I needed

Évaluation :

5

Mr fox was very helpful

Évaluation :

5

It was a great experience. I look forward to working with this location from here forward.

Évaluation :

1

They attached my car after a gentlemen told me to come back and they'd attaché it. I went back and my car came off the dolly and hit my other car the belt were not in correctly. They over charged me my quote was different than what I was given and I reached out and never received a response from the store manager

Évaluation :

5

The staff were very friendly and helpful. It was a pleasure doing business with them

Évaluation :

3

This company makes a lot of money and y’all charged me $50 for being very very very little bit less than what I rented it on.. it was not that serious I could’ve paid $5 and just out the extra gas in.. smh I got the $50 back but that’s crazy…

Évaluation :

5

I am so grateful for UHaul storage. The convenience, the staff is way beyond. Thank you so very much

Évaluation :

2

We payed for climate control and close to 1/2 of the items were moldy.

Évaluation :

5

Nothing, your location runs very smoothly, I was very happy with my service today

Évaluation :

1

I didn’t sign the pin pad it was signed by a worker I did not sign it & I did not want insurance & they still proceed to give me insurance if someone can contact me would be appreciated

Évaluation :

5

It’s very good attendance

Évaluation :

4

Has nothing to do with location, but being charged a full day extra for being an hour and 20 min late is ridiculous. I got the truck there before the location closed which should've be good enough. I will no longer use uhaul if at all possible.

Évaluation :

5

Great staff

Évaluation :

5

Tamara was super helpful, friendly, will definitely rent at this location again!

Évaluation :

5

I had a great experience in U-Haul . Very professional very helpful.

Évaluation :

2

Elevator always broken sucked

Évaluation :

5

Person working knows what she is doing! Very fast, professional, and helped me alot!

Évaluation :

5

The folks at U-Haul were wonderful caring efficient & helpful @ Customer Service. Thank you for your kind consideration of our particular needs. John and Judith

Évaluation :

5

Never had to use a storage place. So this was a great experience everyone so nice and helpful.

Évaluation :

5

Always get in and out and there customer service is great

Évaluation :

5

Couldn't find where the unit was at first but overall everything was good.

Évaluation :

5

The truck ran really rough over 50 MPH, Shaking in the front end. Headlights were very dim while driving after dark.

Évaluation :

4

The prices are extremelyvhi

Évaluation :

5

Very nice peoples

Évaluation :

1

Clean secure place ,Staff very polite and helpful , will recommend the place to any one

Évaluation :

5

The young man looked for alternatives to help me and he did!

Évaluation :

4

More counter personnel recommended

Évaluation :

5

Truck needs some work transmission don't shift front end shakes

Évaluation :

5

Tanisha is a Superstar….always a pleasure working with her⭐️⭐️⭐️⭐️⭐️

Évaluation :

3

Paid $45 for 41 mins that's nuts. The assistant did well

Évaluation :

5

The place was nice and clean and the staff person who attended me and my boyfriend, was friendly and went over everything with us so we understood everything she was awesome . I'd recommend this place to anyone who is moving or evening just storing their things there !!

Évaluation :

5

Friendly, fast and very good service.

Évaluation :

5

My only complaint is Boxes First. I rented 2 bins, when things were brought into uhaul storage it was done professionally by another company in 2 hours. Nine months later Boxes First was hired to remove it but did only 1 bin in this amount of time. There was damage done to my furniture and home when the furniture was brought in by Boxes First.

Évaluation :

4

Went to return truck doors were locked so left key in drop box

Évaluation :

5

They were really great. I had to keep the truck an extra day, and when I called them they said no problem and thank me fall calling 

Évaluation :

1

To improve have nicer employees who are willing to help customers, respectively.

Évaluation :

1

Employees were very unprofessional and especially the manager very disrespectful will never rent from this place again or recommend a friend

Évaluation :

5

Appreciate the help for this rental from Shauncy.

Évaluation :

1

Not enough truck rentals! Reserved a 20 foot truck was told by uhaul rep it was in a accident. Wouldn't give us a deal on milage another truck rental. Went to location was told they have nothing went to another location was told there was a 25 foot truck there got there it was gone. Keneth from the other store and women from that store went above and beyond to make it work. However I had 2 helpers at my house that could do nothing because there was no uhaul there. I ended up paying 200 additional money to the movers 100 per hour I Reserved 3 hours. More trucks needed!

Évaluation :

3

No real issues with service or equipment. Just disappointed with the take every penny policy. I rented the trailer Saturday to Saturday. Prior to pick up day I stopped in to inquire if the trailer I was renting was available on the night before I might pick it up making on less thing to do the departure morning and since it was there they said yes. Didn't think they would charge for another full day. In the past that courtesy was extended so I'll deal with a different location or company next time.

Évaluation :

4

I had an indoor unit in the second floor and the elevator was out of service far too frequently, resulting in having to carry large, heavy objects via the stairs.

Évaluation :

5

Great experience, staff and facility.A little pricey. Moved because I didn't need storage anymore. Merci.

Évaluation :

5

Tanisha was always wonderful when dealing with her. Very helpful and pleasant. Never have any issues when renting units or trucks from that location. Would definitely recommend to anyone.

Évaluation :

3

Everyone was so very helpful. I didn't like trying the app....it was not intuitive!

Évaluation :

1

I will never use or recommend this location to anyone I know

Évaluation :

5

Great experience, friendly staff,

Évaluation :

4

Only difficulty experienced was the elevator being out of service for over a month (at least the times I tried to access my second floor unit to remove heavy objects). This unfortunately was the case more than once.

Évaluation :

5

Well I usually get to have a U-Haul 24 hours I rented the van for 1995 and they only told me I could have it for 3 hours I asked them if they could give me an hour just in case so I was told bring it back at 5:00. I got an email today that says I didn't have to bring it back till 6:00 I did not finish my move I don't understand why I only had a certain amount of hours versus renting the trucks for 24 hours. I was short-sheeted and it is upsetting me because I still have to pay someone else I was not finished with my move it was a waste of my $109 plus gas

Évaluation :

5

Greatest location from here to Alaska

Évaluation :

5

Its been great. No improvement needed

Évaluation :

5

Right down to my last day I had a great experience with U-Haul. The manager went well above and beyond to make sure of it highly recommend this location

Évaluation :

4

everything was great other than the air conditioning in the truck not working on a 90 plus degree day

Évaluation :

5

The fellow that helped me sign up for the unit and sign was extremely helpful

Évaluation :

5

The U-Haul app I was very displeased with it took me over an hour trying to get the app to find my location and to turn the truck back in I ultimately had to call U-Haul to let him know that I turned the truck back in because the app wasn't working properly and it was very frustrating but the location where I deal with U-Haul is excellent

Évaluation :

5

Over all good experience.

Évaluation :

1

They only gave me the truck with a half a tank an I brought it back a half of tank an they said it was not right that they gave me more an then charged me 30$ when it wasn’t even 30$ in gas in there to begin with like that’s ridiculous

Évaluation :

5

All the U-Hall staff at Fall River site were very friendly and helpful.

Évaluation :

5

All went exceptionally smooth

Évaluation :

3

You didn't have to raise the prices

Évaluation :

5

The facility was very good,excellent the only issue I could see was a mouse in the house.They had out traps but mouse was smart.Other than that excellent service and well kept facility.

Évaluation :

5

Excellent and friendly service! The prices were very much reasonable compared to other companies. Thank u for making my move so easy!

Évaluation :

4

Train phone associates better. I made the reservation over the phone and when I showed up to pick up the van at the locationIwas told to go too, my reservation could not be found. She reserved it under a different first name than mine instead of asking me how my name was spelled or verifying my name was correct. This led me and other customers to have to wait over 30 minutes to figure out what was wrong.

Évaluation :

2

Had to wait 30 minutes to even pickup the vehicle. That included 15 minutes upon arrival inside the empty store without a single employee present at all. No apologies. Receipt wasn't sent via email when they said it would be either. Like all locations, it's so frustrating that you can't actually call and speak to anyone at this location without going through the general UHaul answering system.

Évaluation :

5

Tanisha in the office was very knowledgeable and helpful

Évaluation :

4

Employees were friendly and accommodating

Évaluation :

5

Taneesha was great!! Thank you!

Évaluation :

5

Saff was so awesome and friendly. I always go to this Uhaul cause of them. They treat you so well.Highly Recommend this Uhaul Thanks Girls!!!!! Lee Richardson

Évaluation :

5

Love it

Évaluation :

5

Sherry was great! Professional and speedy! What more could you ask for! Merci.

Évaluation :

5

All the staff were very friendly and helpful. I highly recommend to others. Thank you Mrs Miranda

Évaluation :

5

She was awesome suggested many items I needed and explained and showed me the van and a pleasure to work with. Merci

Évaluation :

5

Outstanding staff and the manager is EXCELLENT👍👍👍👍👍👍

Évaluation :

5

Very good

Évaluation :

5

Tanisha was amazing and very helpful. The store was clean and well stocked. My storage unit was clean and available.

Évaluation :

5

Tanisha was very kind and professional. She was very helpful with determining the right size unit that would work best for me. I was very pleased all the way around and would highly recommend this storage and rental facility in the future.

Évaluation :

5

The staff in Fall River where extremely helpful I would 100 % recommend using the U-Haul storage facility in Fall River before going anywhere else 100 % facts

Évaluation :

3

Not all but there is like 3 employees that always gives attitude every single time for no reason what so ever. I don't even no why.

Évaluation :

5

I Love Taneisha very good manager - caterina tavares

Évaluation :

1

A lot of my personal belongings were destroyed due to lack of security and security cameras. Access into every unit can be accomplished by going right over the top of the wall of the security units. This makes the unit absolutely unsecure. The general manager when confronted with the damage to my property was very dismissing of my complaints. Offered nothing in return to rectify the problem. I would not recommend this location to anyone! Drug deals were being conducted at the storage units as well as me witnessing a break into the storage unit across from mine. I have used U-Haul Storage many times in the past and have had no problem with security or damaged property. That being said the Fall River facility is the most unsecure unsafe and unsanitary location that I have ever been to. I will not use the Fall River U-Haul storage facility again. Most of the staff on site are under staffed and not capable of dealing with the amount of volume of drug trafficking and break-ins and destruction of personal properties. Most of the staff on site were extremely helpful and tried to do their very best to be accommodating when issues arose. The manager Karen was extremely helpful very pleasant to talk to and did her very best to try to correct the issue with my particular unit. That being said the general manager of the facility should be removed of his position. It was extremely rude extremely belligerent and offered no resolution to an obvious ongoing problem. That being said I will end my comments here. Sincerely Jason Rodriguez unsatisfied customer.

Évaluation :

5

Staff was great

Évaluation :

5

Excellent customer service

Évaluation :

2

I had an agreement with John back in August that I had abandoned my unit and there would be no additional charges to myself and replied to every email sent . Noting the above .

Évaluation :

5

Aucun

Évaluation :

5

Great road side assistance , great customer service . Faciles à utiliser

Évaluation :

5

Todo bien

Évaluation :

2

Prices for storage were outrageously high I paied $212 for a 10×15 couldn't even fit a compact car in the unit and for $212 I didn't even get 24 hour access I had to pay extra had to pay endra for a key fob because the card never worked most of the time now I pay $160 for a 10×20 with cameras gated and 24 hour access

Évaluation :

5

The staff was amazing helping me figure out a storage unit that is suitable for my work stuff I will do my business with this self storage for here on out

Évaluation :

4

It would be nice to have carts available for moving in to interior, climate-controlled units. Also, need more keypad accessible doors.

Évaluation :

5

Your employee Tanisha went above and beyond with helping me with my unit I was very nervous about the whole process but her explanation and confidence put my mind at ease I’m so thankful for her knowledge and assistance

Évaluation :

5

Staff is incredibly helpful and pleasant.

Évaluation :

1

Only complaint I got is that there not enough cameras they should have cameras in the front entrance where the gate opens so they can catch every cars license plate when they enter because I’ve heard of a few people getting there stuff stolen and they can’t do nothing about it because no one was caught on cameras I think they can do better protecting there costumers stuff

Évaluation :

1

Had a reservation for a storage unit. When I got there I was told it didn't exist even after I showed confirmation number.....never use U-Haul...EVER!!

Évaluation :

1

I have been with haul for 3 yrs an never missed a payment when they went up on the storage amount never complained when I moved out you would think they would have the decency to prorate I wasn’t expecting all the amount back it was a wk an a day into the month but be kind an say yes we can do something instead the manger said no I haul don’t do that so no I will not recommend anyone to use the one on Lewiston st

Évaluation :

5

John Heywood went above and beyond to help us when we rented a UBOX and a list of errors transpired. It was delivered to the wrong facility on the wrong date. John was not familiar with UBOXES but searched until that problem was solved. Again, there was a problem with the destination and John made sure that the right people were contacted to rectify the situation. Each time assuring us that it would be taken care of which relieved us of worry. John exemplifies quality customer service. UHAUL should be proud to have him as a team member,

Évaluation :

5

Costumers service it’s the best John,Trisha and Greg are awesome They work hard to make my needs trucks are very clean storage very clean very polite very respectful I’m nothing but good for them

Évaluation :

3

for the first few months of my storage time the elevator was not in operation. i had to wait til it was back up and running before emptying my unit fully. i had emptied some things but had to wait for the bulk of it to be moved out due to elevator being shut down. i did show up last weekend to move stuff out but the gate would not open as the key pad would not function.

Évaluation :

5

John Haywood hands down best thing to happen to 081

Évaluation :

5

Fast Friendly great customer service

Évaluation :

5

John and Tenisha are very helpful and extremely kind. I appreciate their customer service as well as their assistance!

Évaluation :

5

Very nicest spot

Évaluation :

2

Could never contact local office by phone , storage was ended by William Rice on 03/25/2022 . And I continue to receive bills for this unit

Évaluation :

5

The gentleman that help me was very pleasant and helpful..

Évaluation :

5

I have to say the girl that waited on me did everything she could to help me get a storage unit and fulfill my needs for a storage unit very good experience Very polite and knowledgeable I really appreciated her help!

Évaluation :

3

Rates was to expensive for me thank you.

Évaluation :

2

We rented from U-Haul for approximately 10 months we went there at least once a month and every time we went there the elevator was broken. We would call and it took a long time to get someone down sometimes to fix it. It was a big inconvenience as far as trying to remove stuff from our unit because we had to carry everything by hand. I would never rent from here again.

Évaluation :

4

Have never had any problems or issues. Staff has always been friendly and helpful.

Évaluation :

3

Elevator was always not working

Évaluation :

5

Great storage facility and great people that work there I would recommend that place to anybody.

Évaluation :

5

I would like to compliment the young man that helped us set up our storage unit and helped us upgrade from the original one that we had reserved and showed is the model units to give is a better idea of the space ,he was really helpful

Évaluation :

5

excellent service, worth the extra money to have my belonging in a clean and safe place. Originally had a reservation with Public storage, but when I went to the place it was dirty and it had holds in the roof. Also, it was not is a safe neighbor and I was worried.

Évaluation :

5

The staff were very pleasant to work with and helping me figure out what I needed.

Évaluation :

3

Need more parking . You are not able to park your vehicle in the storage lot . They need to buy part of the parking lot across the street from the office , for customer parking, instead of having to park on the side streets.

Évaluation :

2

Honestly the worst unit I have ever had due to one big headache I am sure the staff is aware of, the elevator. Besides that staff was helpful and polite only other concern I had was people walking in the faculty when I swiped my card that appeared homeless. I been homeless so nothing against that but for security I believe they should check in as well. The elevator is the biggest headache there though

Évaluation :

3

Price kept going up

Évaluation :

3

I attempted 3 times to complete the online move in but I got an error all 3 times. Then, when I tried to do the process through the store itself I couldn't get hold of anyone. I was transferred to a representative somewhere that was very nice but couldn't help. We had to stop and pull over on our way Just to get this done which delayed us and almost costing us 100s of dollars.

Évaluation :

1

The security devices broke and we're never fixed but they still kept raising my rates.

Évaluation :

3

Had mice in unit requested. Threw 3/4 of belongings away requested last mont refund was out two weeks before end date and management refused b said my responsibility to bait traps

Évaluation :

5

I have still NOT received a confirmation email that I have terminated my tenancy and my credit card will not longer be billed. Please get that to me William Carnes

Évaluation :

5

The customer representative at the front desk was very knowledgeable and friendly.

Évaluation :

4

Uhaul as a whole they are a bit above average but where I went to rent a unit it was very poor, I have been there quite a few times with a friend of mine and seems that there is always an issue at that facility, my experience I was at the facility for the opening time at 7:00am due to the online check out wasn't happening even tho I did it three times, I got there before 7 and the doors weren't open and ready to take anyone until 7:30, no big deal things happen we're all late every now and then, the person at the desk went to do my reservation and the final step she gave me my license and a written down number to uhaul and said idk why but I can't make it past the end here's the number to call, ok no problem, got in my car called the number mine u at this point it's 8am, I was on hold for ten minutes, not to bad, the woman on the phone was nice and helpful, she resolved the issue with the computers that day quickly and sent me on my way, I make it to the unit, opened it, and realized I had made a huge mistake and ordered a unit way to small for my stuff, now the unit was paid for the lock wasn't even used but I realized that was my mess up and didn't expect uhaul yo accommodate me for my mistake but seeing how I really needed something at that moment and something larger I took the chance of asking the person at the front desk if for any chance I would be able to hand in those keys and pay the difference for the next size up, she couldn't do the transaction I was told it was above her pay grade and that her manager would be there later on in the day but told me if it was something I needed ASAP to call that number she had given me once again, I sat outside called the number was on hold for 30 minutes for the rep to tell me that there is absolutely nothing she could do that the only thing she would be able to do was put a reservation on the upgraded unit but still have my original unit active so pretty much sat outside of uhaul for 30 minutes for some one to tell me pretty much that's I wasted my time calling, I left at this point already frustrated over 2 hours of my day was gone but bit the bullet because again my fault. Early after noon I called the location to see if the manager was there I was placed on hold for 20 minutes until I couldn't take it anymore and hung up, called them back and the person that put me on hold had redirected me to the uhaul 1800number once again lol finally after holding again for a while I told the person on the line what was happening (at this time I didn't know I was redirected) and the lady tells me that she can't cancel it must be don't at that location and if I wanted she could transfer the call there that's when I questioned why it wasn't a direct call earlier, she transferred the call and what do you know on hold once again. Couple hours went by after I hung up during the hold out of frustration and this time I took a different approach and did the live chat on the website, I believe the contacts name was amber and she was extremely quick extremely helpful, very professional told me she would email the GM, send me a copy of the conversation and send me the gm email just in case. Not very long after that call the GM had reached out to me and was very proper and professional, didn't ask me what happened who messed up didn't ask for details which I respected because even tho I had a aweful experience I wouldn't want someone to lose their job because of it so I liked that and he gave issued a refund, still waiting on the refund but that's to be expected

Évaluation :

5

Fantastic customer service. Very knowledgeable about my needs, even put a smile on my face during some hard times. That man needs more $$!!

Évaluation :

5

Nicky Baby is absolutely sweet as he can be , most understanding will big to listen and get what you need ! He knows he's Stuff ! Great great customer service 

Évaluation :

5

The young man that helped us was outstanding! Very helpful and knowledgeable. Made renting a storage unit super easy and simple! I love how the storage unit comes with its own lock and it was very clean inside.

Évaluation :

5

Professional and friendly customers service. Give me all the info I needed

Évaluation :

5

Only had the unit for a short time but always communicated with friendly, helpful, staff. The storage area was well maintained and clean. My temperature controlled unit was always kept at a comfortable temperature where I did not have to worry about the state of my belongings. Would definitely recommend.

Évaluation :

5

They were very friendly

Évaluation :

5

To the young man who helped me find just the right unit... Ur awesome thanks! Great location and just what i needed for my price. very happy customer thanks again man!

Évaluation :

5

Fast, easy, convenient..

Évaluation :

3

All of the employees were very kind when I originally rented the unit. When I returned to pay off my balance and terminate my rental agreement I had to stand out in the rain for over 20 minutes because even though the office was supposed to be open the doors were locked. There was a sign on the door that said: "Out in Storage, Be Back Soon". I called the contact number that comes up when you google that location but that routed me to a call center who then had to "send a message" to the office I was outside of to tell them someone was waiting. Finally, the employee came out of the bathroom ( he was not "out back in storage) and I was able to pay off my bill.

Évaluation :

4

I emptied out my unit on the 12th of the month and I didn’t get any money back for the remainder of the month, so I’m very upset about that.

Évaluation :

5

professional staff accomommadating. easy transition. thanks.

Évaluation :

5

No comment

Évaluation :

5

Nick was the greatest. I needed a unit on short notice and he came through for me and got me the size I was looking for. The other guy working the counter is also great (so sorry I can't remember your name). Whenever I ordered boxes he'd carry them to the car for me. He was so nice for doing that. Me and my family we're moving to a new home after 16years at our current home and to say moving is stressful is an understatement. But working with UHaul for our storage unit and truck took away a big part of our stress. We had to be out of our home and into the new one in such a short time period. The only way it would work is if we had a storage unit to put our things for a while. Merci.

Évaluation :

5

Very please thank you very much

Évaluation :

5

Sus instalaciones son muy buenas pero deben mejorar los precios un poco no estaría malí tendrían y tendrían más volumen de rentamieto

Évaluation :

2

My boxes and mattress were all wet and full of rat dropping

Évaluation :

5

the young man who helped me was very good at his job.

Évaluation :

1

Elevator barely ever worked. Which for somebody with a hip replacement I had to move furniture out of the facility down 2 flight to stairs. My card barely ever worked sometimes to get into the building. More than anything though it was the elevator that was always inoperable. For the amount of money that I spent there it's completely unacceptable. I at times would call to make sure that the elevator was working but on the day that I had to move everything out it was not working as with a lot of other times I went by there. Nick was a great help and honestly would call me when the elevator was up and running so that I would be able to go there and get stuff out.

Évaluation :

5

Monica Martins the on site manager as i know her always provides EXCELLENT customer service. Mark Harrison 508-441-9779

Évaluation :

5

The Manager was sweet and they took care of the storage units well they were maintained very well.

Évaluation :

5

We will definitely like to go back next spring

Évaluation :

1

My bike got ruin bye mice’s are my wires and was there for ten years and your storage kept on raises storage fee

Évaluation :

5

The manager was incredibly sweet, extraordinarily helpful, and very professional. It was a wonderful experience.

Évaluation :

5

Everyone there were really nice courteous and professional...hire more like this crew...I'm serious.

Évaluation :

2

IMain outside access gate broken numerous times. Issue with accessing outside door numerous times. Pass card wouldn't open the door. On last day there was a back up of 3 members trying to access. Unsafe area with people congregating outside there units. Called office for information and person in office started swearing and yelling about having to eat and this f...king job sucks he wasn't f....ing going to keep doing this and he was f......ing going to quit. I was shocked and person that had answered the phone was trying to calm the other down and kind of apologized but not too sincerely. That was enough for me. When checking out 9 days before my monthly end date I expected a partial refund. When asked the clerk told me he didn't think so because it was close. I had 9 more days that I had paid for. My billing was on the 10th of the month and I left the 1st.. I said then I'll take my unit back if I have to pay until the 10th. He told me that would be a $50 charge to do that. I was extremely angry and as I was leaving I did say very loudly that UHAUL was the worst and I'd tell people that. I think this place was undergoing management/ help change. I haven't seen the 40ish man who was there before in a while.

Évaluation :

5

Muy buena y los empleados muy eficientes

Évaluation :

5

Monica and her stag went above and beyond to help and accommodate me... thank you really doesn’t express how grateful I am for the entire experience 💖

Évaluation :

4

Several issues at the start but staff very helpful and issues resolved.

Évaluation :

5

Monica and her staff were amazing .. they went above and beyond to make the experience the best I have ever had with U-Haul !!!! Thank you so very much for all the help and love it was a priceless moment for me 💖

Évaluation :

5

The lady at the counter was very polite and made sure i was very satisfied and made me feel comfortable and happy after i left

Évaluation :

5

MONICA MARTINS IS A GREAT HELP ,KNOW HER WORK WELL AND DID A GREAT CUSTOMER SERVICE .

Évaluation :

4

A little concerned that the associates were not wearing masks. She put hers on at end of completing the paperwork but the other male employee didn't wear one at all. Just saying I feel they should be wearing a mask at all times when customers enter the office. Plus they can spread it to the merchandise that the customers touch. The male employee was working on rearranging the merchandise on shelves.

Évaluation :

4

Nice place except having to wait for people to move from blocking the entrance. Having to get out of my truck and go inside to ask them to move. Either employees of you or customers being ignorant. No signs saying don't block entrance. Some times I waited over 10 min.

Évaluation :

4

The place was very nice I gave you the four-star reading because I do not give five star rating

Évaluation :

5

Very friendly and efficient. Monica and Kim were very helpful.

Évaluation :

5

A well-maintained facility with a courteous and competent staff.

Évaluation :

5

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Évaluation :

5

I was there from 2014 to 2019. Never had a problem... I had an inside unit & was always comfortable coming or going. Place was always well lit. Staff was always so friendly & helpful.

Évaluation :

5

I can't say enough good about this facility. I was provided with excellent service and care and I certainly appreciate it.

Évaluation :

5

Great experience Staff very knowledgeable, helpful and friendly

Évaluation :

5

If you have storage needs ,this facility is for you.

Évaluation :

5

From customer service to pricing. 👍

Évaluation :

5

Everything was great. The staff was helpful, the facility was clean, well lit and taken care of. The only complaint I had was the key card gate would be broken and remain open from time to time.

Évaluation :

5

Excellent experience.

Évaluation :

3

They were very understanding, and helpful.

Évaluation :

5

Bien

Évaluation :

5

Would use this facility again all my things were safe and secure staff was very helpful at all times

Évaluation :

5

Excellent service

Évaluation :

5

Very good

Évaluation :

5

Great place to store your stuff. I had left over office equipment and furniture. Sold all in a safe and secure environment. The staff was great!

Évaluation :

4

Good storage and nice clean

Évaluation :

5

It was a pleasure doing business with this company

Évaluation :

4

Very good

Évaluation :

5

Our family relocated which is the only reason after 10 years that we moved out. Joe Santucci is the Manager runs a good outfit. Each of the staff members have been patient and kind.

Évaluation :

5

Very positive experience. Customer Service representative was polite, professional and courteous. Her name was Amy! I initially had a few concerns and they were quickly resolved. Thanks, Glenn j

Évaluation :

5

very helpful and professional service

Évaluation :

5

Great all around experience! Joe is very friendly and takes time to explain everything.

Évaluation :

5

Very personable and efficient young woman helped me.

Évaluation :

5

They took care of me.

Évaluation :

5

The gentleman who set up the service for me was kind, informative and very professional. It was such an easy process. The facility is clean and well maintained. Great experience.

Évaluation :

4

The people behind a desk was very professional explain to me everything the girl behind the death show me where the unit was how to operate the elevator and everything else that was very good at them

Évaluation :

5

Awesome customer service.

Évaluation :

5

Pleasant St has always been the BEST store very good to see Matt Santos again will be back for sure

Évaluation :

5

Great job in helping decide exactly what I needed

Évaluation :

5

I am satisfied with the service that I got and would recommend it to anyone who asks.

Évaluation :

4

The only problem I ever had was sometimes the elevator didn't work

Évaluation :

5

Your company she prorate when people move of the the unite early then the end of the mouth

Évaluation :

5

Very helpful in correcting drop off point. Wirked well with me for stirage unit and couteous

Évaluation :

5

Excellent staff. Professional and courteous. Facility clean .

Évaluation :

5

Cheryl was very helpful in the office and the facility worked out good for our needs. Tractor trailer accessible!

Évaluation :

5

Person was very helpful

Évaluation :

4

Excellent service à la clientèle

Évaluation :

5

Good people polite and prompt excellent thank you

Évaluation :

5

Staff was very helpful and answered all my questions.

Évaluation :

5

Very convenient location

Évaluation :

5

Polite patients good communication I would defently refer others

Évaluation :

5

Na

Évaluation :

4

No complaints.

Évaluation :

5

Everything worked just as we would hope for

Évaluation :

4

I was there 4 yrs no problems at all. All stuff was in climate controlled unit. I am handicapped and on a monthly check. And I was informed that a late fee of 22.00. I was told its law now. Really!!!

Évaluation :

4

The staff was very friendly, and very helpful. Thank You.

Évaluation :

3

This facility was the closest location that had the 26ft uhaul truck I needed. Overall I have rented from this location several times and each time I had issues returning truck & with storage unit

Évaluation :

5

Very nice customer service

Évaluation :

2

I have a gift certificate that U-Haul would not let me get my money back it's not fair and I'll never use them again. Also I'll tell the people I know to never get a gift certificate or use U never

Évaluation :

5

Great place

Évaluation :

4

The staff was very friendly, helpful and efficient. I had not used this location before, so I was a little concerned, but everything went very smoothly. Merci!