Customer Reviews for U-Haul Moving & Storage at Gilbert Heritage District

9 643 évaluations

1230 N Gilbert Rd   Gilbert, AZ 85234
(S Of Baseline, Gilbert/Houston across from Sam's Club)

(480) 635-9103

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(480) 635-9103

1230 N Gilbert Rd
Gilbert, AZ 85234
(S Of Baseline, Gilbert/Houston across from Sam's Club)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Geno Carrell  |  Expérience générale 
Évaluation :
5

The general manager and associate were more than helpful

IRAN TERAN  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff Wilkinson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delphine Dalgai  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca Juarros 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gail Messina 
Évaluation :
5

Very happy with the experience. The staff were friendly and helpful.

William Fowler 
Évaluation :
4

Gilbert was great but the whole process or trying the app. Having a reservation get moved from one place to another horrible. If we just went in to get a truck and have you , the expert do the reservation in person , would be great. Anything with corporate or the application seems to get messed. All the employees could of been rude and rushed. Busy place. But all were great at customer care. Made everything sensible when it's so stressed. Hard to get a team like that and says much about your leadership and not just ' managing'

Sean Pollock  |  Premières impressions 
Évaluation :
5

Nothing at all.

James Beeman 
Évaluation :
5

Staff is. Very friendly and helpful. Dee was very accommodating.

EMILY KLAVE 
Évaluation :
5

Dee and Luke and xavier went above and beyond to help me

Lari Summerfield  |  Expérience générale 
Évaluation :
5

Not too many cashiers so only one line, little wait if busy but overall a good experience

Tyler Gibbons 
Évaluation :
5

I think you did a great job on my wiring installation!!

Doug Bradley 
Évaluation :
5

Staff were very helpful

Hailey Slaven  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lari Summerfield  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin Morse 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Keith Zachary 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Busch 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ashley Brandstrom 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter Iacona 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott Pollack 
Évaluation :
5

Fortunately, I arrived just before closing. The transporter needed a "donkey" to lift off of my trailer ball which is of factory height because it didn't extend high enough for me to remove it. If I would have arrived 20 minutes later the shop would have been closed and I wouldn't have had the ability to remove the trailer and would have had to go home with the trailer attached and return it on Thursday which would have been 30 miles out of my way.

Monte Pollard 
Évaluation :
1

Le client n'a pas laissé de commentaire.

CHRISTOPHER FISHER 
Évaluation :
5

Great Customer Service. Wonderful Staff

Patricia Mazzeo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley Cortes 
Évaluation :
5

I reserved an auto transport - the staff is always very friendly and answered all my questions. Xavier atrached my trailer and checked everything twice and explained the emergency brake, safety chains and all. I felt very taken care and they ensured a safe trip.

Jeff Dickens 
Évaluation :
5

The only issue was that the two furniture dolly’s I had rented were not in the back of the truck, I had to go to the front desk and ask for them.

Kenyon Westbrook 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monica Albano 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BOB MACKEY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cindy reichert 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH SCHOENFELD  |  Expérience générale 
Évaluation :
5

Everything was good. Just need other locations have the same equipment on hand. Had to go out of my way to rent the right trailer.

lael heap 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yvonne Quarles 
Évaluation :
5

This facility is very clean, well organized, excellent lighting and easy access with or with a loading dock! They even supply wheeled trolleys to convey your belonging from your vehicle to your storage compartment. Did I mention the first month is free? Best price I could find also. This is a win, win situation.

JAMES ARNOLD  |  Premières impressions 
Évaluation :
5

I had to rent equipment last minute. Staff made it quick & easy! Merci.

Holly Wadsworth 
Évaluation :
5

Professional as well as assistant.

Yvonne Quarles 
Évaluation :
4

Le client n'a pas laissé de commentaire.

charlene chua 
Évaluation :
5

Keep up the good services you have been providing fot all these years. We Appreciate you 

Micah Tatafu 
Évaluation :
5

I had a great experience. Don't know what could have made it any better. The manager of this location was fantastic, he was very customer service oriented, friendly & quick. Thank You for everything.

brandi Fenner 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam Jones 
Évaluation :
1

The unit was way smaller than 5x5, and the price should be illegal. I was paying 80 for a 5x5 and now I'm paying 64 for a 10x10 somewhere else. I will never come back and I will strongly recommend everyone I know switch as well.

Cameron chapman  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chris Weiss  |  Expérience générale 
Évaluation :
4

I frequently rent cargo vans for my work. I was told this location only has GMC and Chevrolet vans for rent. In my experience, the Dodge and Ford vans are superior.

GREGORY KLEIN 
Évaluation :
5

The employee who checked me out and checked me in (same person) was great; friendly, professional, nice.

James Heginbotham 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda Newman 
Évaluation :
5

Improve your online reservation process. It would have taken longer to pickup the truck online then it would confirming your reservation walking inside the building.

Omar Ines 
Évaluation :
5

Dee Loggins was awesome! So helpful and quick, he made a morning hassle I to a great experience

SARAH SHANK  |  Premières impressions 
Évaluation :
5

Christina made my experience wonderful, she was friendly, helpful, knowledgeable and kind. I couldn't have asked for a better first-time storage unit experience thanks to her.

Sasha Wood 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Regan Cathe 
Évaluation :
5

This time when I rented a unit, everybody was accommodating very easy to work with extremely helpful.

Diane wagner   |  Expérience générale 
Évaluation :
5

Great place. Always helpful

brandon burkdoll 
Évaluation :
5

Staff was fantastic!

brandi Fenner  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse Henderson 
Évaluation :
5

Awesome customer service

Tamara Gowdy 
Évaluation :
4

Le client n'a pas laissé de commentaire.

melissa bumann 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENNIE HOWES 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDY SASSE  |  Premières impressions 
Évaluation :
5

The box truck was clean, inside & out, in excellent condition without any damage. I have used this location over the years, always found the staff competent and friendly.

David Keeler 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vernon Orenduff 
Évaluation :
5

Very professional staff. Clean facility

FRANCES BACHMANN  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence Widmer  |  Expérience générale 
Évaluation :
5

When returning, the person taking the key wasn't very friendly

Annette Gries 
Évaluation :
1

Headlight was out and I was moving at night. When I called customer service instead of offering another truck, she told me to turn the keys in to that location and I was unable to finish my move but was charged for it. I had to rent a truck elsewhere so now I'm out that money. Worst customer service ever. When I called the next day I was told someone would be calling me back. Never heard from anyone and I've talked to 5 or 6 people there. Terrible customer service.

AMY MITCHELL 
Évaluation :
5

Always good

Phil Handley 
Évaluation :
5

Dee was great, he went out of his way to give us great service. Merci.

Bill Polnaszek 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CONSTANCE MARSHALL 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHANIE SHEPARD  |  Expérience générale 
Évaluation :
5

The guys that help to hooked me was very kind and friendly

Anand Deodutt 
Évaluation :
5

Attendant was slammed with early customers like myself but remained very friendly and got my trailer hooked up in short order. Highly recommended location.

Gregory Fay 
Évaluation :
5

Le client n'a pas laissé de commentaire.

teresa Dutra  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt McFadden  |  Expérience générale 
Évaluation :
5

nothing the staff was beyond compare I'll be back

Richard Rozinski 
Évaluation :
5

Great customer service by everyone I interacted with.

JOHN ERDMANN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTHUR CLARRY  |  Expérience générale 
Évaluation :
4

As stated when I returned the truck, the brakes need to be checked out. A couple of times the brakes went to the floor and I was able to get them back by pumping up the brake pedal. Brakes remained soft throughout the rest of the trip. I continued to pump the brakes to have good brakes.

John Taylor 
Évaluation :
5

Staff was awesome, friendly and engaging!

Kristin Pfauser 
Évaluation :
5

Customer service is amazing. I highly recommend this place.

Ann Macias 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melody Burro 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dwayne Marquez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

louis cortez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia Dineyazhe 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brett Serrano 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott Ryals 
Évaluation :
5

Excellent service à la clientèle. Have used this location in the past and always have a positive experience.

Rustin Crawford 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arvid Gricius 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex Gomez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah Campbell  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen Husbands 
Évaluation :
1

You overcharged me. I’ve never paid that much for a truck

Elizabeth Pacheco 
Évaluation :
3

My trucks alignment was bad the check engine light was on. We were told the truck would be fine We struggled hauling your trailer because of it

Angelese Calderon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Weiss 
Évaluation :
5

Fast and knowledgeable pro installer

Bart Sexton 
Évaluation :
5

Le client n'a pas laissé de commentaire.

todd sallee 
Évaluation :
5

Everything ran smoothly for me

Leticia Ramirez  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle Biron  |  Expérience générale 
Évaluation :
5

Very friendly and helpful

Lori Babicka 
Évaluation :
5

The service was impeccable, and the staff was exceptionally courteous and helpful.

Joseph Valdez 
Évaluation :
4

Was not full of gas. I had to stop on my way to an event, which made me late.

Victoria Ramirez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa York  |  Expérience générale 
Évaluation :
5

Excellent service. Personable representatives. Made good recommendations for choosing equipment. Lobby was spotless!

THOMAS JAMES 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Forest Oates 
Évaluation :
5

You guys are great. I'm in the automotive industry and I send people your way all the time

Thomas Hathaway 
Évaluation :
5

Great service. They had the hitch in stock and installed it in under 1 hour. The hitch looks great. Very nice job and friendly staff.

Willliam Worger 
Évaluation :
5

Will recommend this location definitely!!

Frederick Ouellette 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARRY SWAIN  |  Online Move In 
Évaluation :
4

They were great and they put the hitch on faster than I thought it would take.

Brent Lee 
Évaluation :
5

Quick easy rental!!! Helpful and knew what they were doing!!! I really like this location.

MICHAEL MORITZ  |  Premières impressions 
Évaluation :
2

The trailer felt unsafe. Couldn't safely drive over 45MPH without side to side movement and almost created an accident on the road. I asked the attendant when I returned it, to check the trailer for safety. It felt very unsafe to tow with that particular trailer. I have rented from UHaul for all my adult life and this was an experience that changes my perspective about the company for the worst...

Richard Sullivan 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jami langdon 
Évaluation :
3

Clean at least the windshield and make sure the tow ball and bumper is not bent

Barbara Pierson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN GROOMES 
Évaluation :
5

The representative that assisted me was very cordial and so helpful 珞! I would definitely rent from this location again in the future! Outstanding customer service 珞!

Tammy Archibald 
Évaluation :
5

check in was fast and reps were very professional. he had us on the road in no time.

Marc Esquer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron WATKINS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

barry alsasa 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD WILTSE  |  Premières impressions 
Évaluation :
5

The experience was fast and easy and I got my car towed with the transport I rented.

Jude Fontes 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kyle Parham  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard Ramirez 
Évaluation :
2

I got there with my property to store it and there was a lock on the unit. I brought it to there attention and they came to look. They tried cutting the lock and were not able to. This went on for about thirty minutes. They then placed me in another unit and had to pay 5 more. I was there longer than I should not have had to.

JERRY GUTIERREZ  |  Premières impressions 
Évaluation :
5

Very knowledgeable and friendly staff. It was a pleasure doing business with this U-Haul location.

Dennis Parcells 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig Cranston 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric Malone 
Évaluation :
3

I have had trouble when I moved units. I have a business out of my unit and I in there multiple times a day sometimes after hours sometimes on the weekends and up until I moved to a different unit within the same facility I've always had great service I feel like since they hired new people things have not been working out correctly the ladies that clean, the bathrooms do amazing job Trevon the general manager for the site is amazing very personable and very understanding the door sliding door on building B has had problems for a while. The bathroom continues to get used by people who are not renters. I think they need to put an access on that door in the main building in a they have an access, but not a B and I really wish they would do that. Many times I go to the bathroom and it's just disgusting from homeless people going in there and just completely destroying it with filth in grossness other than that my experience has been pretty well and I would've given it excellent but this last move from one unit to another has been challenged with wrong access codes and just things not working correctly or telling me that I have a month of service for free and then charging my card the same day for the full amount which I do not give access because one card I use for business and one I use for personal and this is a business unit not personal

CLIFFORD COCKERILL  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michele robbins 
Évaluation :
3

I was charged for gas even after I put gas back in at the same level that I took the vehicle and called to speak with the store and they were rude and do not have any customer service skills. I will be writing to the corporate office because this is unacceptable.

Sandra Sheppard 
Évaluation :
5

have the dispatcher taking the reservation give proper directions for pickup of the rental unit. we were directed over 20miles out of the way vor our truck . local store was a pleasure to deal with.

RAY ECKERT 
Évaluation :
5

I had great service from the sales rep. Thank you.

NICOLE MOODY 
Évaluation :
3

As soon as I moved into the storage facility, they forgot to give me a new card and disarm the alarm system so when I went over there the alarm kept on going off, driving me nuts I went back twice and they forgot both times

Clifford Cockerill  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trelva Greenhalgh  |  Premières impressions 
Évaluation :
4

It wasn't entirely clear that I had to use the check-in keypad then the door access key bad in order. That was a little annoying.

Jacob Stevens  |  Online Move In 
Évaluation :
5

Very patient, friendly and professional. As a 1st time trailer user, answered all my questions and gave tips for usage. Pleasant rental experience. Thanks to all.

Glen Ripley 
Évaluation :
5

Excellent customer service Thank you

David Roby 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Zeman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana Wakefield   |  Premières impressions 
Évaluation :
5

The staff allowed us to use the sliding doors a little longer then usually as we pulled into town later than expected. It was very kind and helpful to us. I wish I could remember his name ? Jordan?

Linda Font  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tanya Palacio  |  Expérience générale 
Évaluation :
5

Dee gave great customer service and was very helpful at the time to choose a unit size.

melissa vazquez  |  Premières impressions 
Évaluation :
5

The man that helped me was fantastic nice guy

Geno Carrell  |  Premières impressions 
Évaluation :
4

No lock was in the room per our move-in instructions, but I was able to secure a lock one at the customer service counter. AR

ALLAN RICKS  |  Online Move In 
Évaluation :
4

I have no complaints!

Gesenia Cabezas  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

samantha whitcombe  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marie Winters  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRYSTAL SANDIFER  |  Online Move In 
Évaluation :
5

Fantastic Place to Store my belongings! I felt safe knowing where it was being stored!

Joshua Barnard  |  Expérience générale 
Évaluation :
5

Merci.

Fabiana Sebastian  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

geno carrell  |  Expérience générale 
Évaluation :
5

Trevon, D (The Assistant Manager), and Kendra were all so kind to assist me after being injured and hospitalized. Due to bad communication on my part not theirs they continued to assist me to the best of their ability. Thank you so much to the Team at Gilbert Heritage you all are AMAZING!

AJ Phillinganes  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip Larsen  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittany Gutierrez  |  Expérience générale 
Évaluation :
5

It was easy to access and move in the items I needed to store.

Martha Delatorre  |  Online Move In 
Évaluation :
2

Reserved online 2 storage units. Moved 2 1/2 hours to get here and the facility only had 1 unit. I had movers that I was paying every 15 minutes and I had to go almost 20 miles to another storage unit. Which should've taken two hours to unload ended up taking 3 1/2 and costing me an extra hour and a half. I believe the gentleman that checked me in his name was Dee and he did call around to find another unit.

ANGELA DUNCAN  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Erika Escalante  |  Expérience générale 
Évaluation :
5

For rentals and storage, there is no comparison to U-HAUL.

kathy Tapper  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD ROSE  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Freddy Perez  |  Expérience générale 
Évaluation :
4

The facility was fine but the cost was too high.

Gloria KUNKEL  |  Expérience générale 
Évaluation :
3

Truck was fine except inside of windshield was filthy and looked like it had a film probably from a smoker. Key wouldn't insert in padlock to secure the storage area.

john gondella  |  Expérience générale 
Évaluation :
5

My only complaint is the price is a bit high, though it is very secure.

MAXWELL SCHNEITER  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELLI FAVATA  |  Premières impressions 
Évaluation :
5

Staff was very professional and helpful

BRYAN SMITH  |  Premières impressions 
Évaluation :
4

Bien

Syed Ahmed  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shannon Cochran  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrina Valle  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexandro Gutierrez  |  Expérience générale 
Évaluation :
5

All staff at this location was extremely helpful and professional..

Regina Kefer  |  Expérience générale 
Évaluation :
5

Whomever helped me was amazing

Brad Oltmans  |  Premières impressions 
Évaluation :
5

So far so good

Marlon Wagner  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamera Bell  |  Premières impressions 
Évaluation :
4

The facility is older, but was overall well-maintained. However, we did discover our unit had subterranean termites, making tubes on the floors and the walls as we were removing our property.

Clark Pace  |  Expérience générale 
Évaluation :
5

Very friendly staff & clean facility. Gave clear & precise instructions & information.

Shelbee Deines  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GORDON STINER  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david lohnann  |  Expérience générale 
Évaluation :
5

Everything was fine

Lorraine Lowry  |  Expérience générale 
Évaluation :
5

The process was very easy to follow and convenient after business hours.

Leticia Ramirez  |  Online Move In 
Évaluation :
5

Facility is laid out very well and was clean inside and out. Only complaint was the line of 26' trucks double parked along the backside of the forward building. It makes navigating through there a pain with a truck and it's only wide enough for one vehicle to pass through. I get that they're large vehicles and space is a premium on the lot.

SEAN GULDEN  |  Premières impressions 
Évaluation :
5

Same great service helpful and friendly staff

Juan Hernandez  |  Online Move In 
Évaluation :
5

The team and manager at this location was very helpful!

Chanceler Twedt  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brett Decoto  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn Collier  |  Premières impressions 
Évaluation :
5

Everything went as planned. My storage unit and access are perfect. Thanks to everyone!

Mary Ellen Fresquez  |  Premières impressions 
Évaluation :
5

I received help with the UHaul app at the location. I apologize, I do not remember the name of the young woman who helped me. She was amazing: patient, knowledgeable and kind while assisting me. I really appreciated her help.

Angela Townley-Mcbane  |  Online Move In 
Évaluation :
3

The staff were rude and unprofessional

aaron Barnum  |  Expérience générale 
Évaluation :
3

Good and helpful staff plus good facility

Robert Medina  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Traci Jordan  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norman Fiddmont  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Quin Boggs  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Rockne  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriela Bello  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Betsy Cash  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason Diez  |  Expérience générale 
Évaluation :
5

Everything from renting the Uhaul, to renting the storage, to exiting the storage was Excellent. All the Employees were always very helpful. Definitely will be going back to this location and recommending this location in the future.

Breezie Leeds  |  Expérience générale 
Évaluation :
5

When I arrived at the U-Haul place, I wasn't sure where my unit was and apparently I drive up to the wrong building, also I was confused about the check-in process. But I believe that was mostly my fault since I didn't look at the building map beforehand and I didn't watch the check-in guide video. If I had I may not have been confused. HOWEVER, I went to the office and the gentleman that I spoke with was very helpful and knowledgeable and I was able to find the correct building and my unit easily after following their instructions! After hours check-in was also very easy and it was a great experience overall!

Graylin Baskin  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd Maggard  |  Expérience générale 
Évaluation :
5

Only one thing: The security code entry (Star) *_______ # (hash tag) and how the security display shows logging you in, and then logging out to your storage unit should be better explained by the staff. I was in the storage area and several times the alarm was being tripped by people that did not understand the system. That made me feel the security worked but the fourth time it went off it was an annoyance.

Doug Mendez  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Serena Barron  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

veva pacheco  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michell Beales  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald Evans  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karl McCleve  |  Expérience générale 
Évaluation :
3

Everything was great, just got way too expensive with all the price hikes etc.

CODY MORAIN  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lisa Eubanks  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lisa Eubanks  |  Expérience générale 
Évaluation :
5

I had excellent service, both when renting the storage unit and also when I closed out my rental. I also rented a cargo van with ease. Good management at this facility.

Heidi OBrien  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul Bartley  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANDREW ROMERO  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher M Dery  |  Online Move In 
Évaluation :
5

The whole staff was very professional and helpful!

Breezie Leeds  |  Premières impressions 
Évaluation :
5

All was Super!

Russell Sagen  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Dueck  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela meyer  |  Premières impressions 
Évaluation :
5

Staff is friendly helpful efficient and professional

Regina Kefer  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vella Sillah-Williams  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angelina Goodwin  |  Expérience générale 
Évaluation :
5

The staff was always helpful, understanding of my situation, and more than willing to help.

STEPHEN TEITSCH  |  Expérience générale 
Évaluation :
5

Very nice and helpful people. A pleasure to deal with.

Steven Juen  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heidi OBrien  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan Goodsell  |  Online Move In 
Évaluation :
5

This is the best storage facility I have ever been too. The staff are friendly down to earth and very understanding. I would gladly tell my friends to rent from uhaul.

Pepe Hall  |  Premières impressions 
Évaluation :
5

I’ve had my 3 storages for 6 years there.

REBECCA BUTNER  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott Bacon  |  Premières impressions 
Évaluation :
5

Everyone was very helpful and kind.

Lisa Eubanks  |  Premières impressions 
Évaluation :
5

The staff was very accommodating. There was so much chaos with moving my apartment into a storage unit and UHAUL was helpful and understanding. They allowed me extra time with the truck and also helped me upgrade to a larger storage unit without any hassle. Merci.

Rozlind Saumalu  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie Brown  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFF MARTIN  |  Expérience générale 
Évaluation :
4

Everything was good.

Lorraine Lowry  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam Jefferson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary Androsky  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Helen Medina  |  Expérience générale 
Évaluation :
3

As an ever demanding world, the hours available for your customers to access their personal belongings are not meeting the fast lifestyle we have to accommodate.

Brian Garncarz  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca Burns  |  Expérience générale 
Évaluation :
5

Helpful and friendly staff. Facility clean and well lighted. Would definitely use again in the future if needed.

JOSEPH MYERS  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony Luebke  |  Expérience générale 
Évaluation :
5

The staff have been courteous, friendly, and helpful. I am so grateful for having my possessions so well cared for- thank you!

GREGORY SIKORA  |  Expérience générale 
Évaluation :
5

Nice and clean facility, everybody friendly, helpful and professional .

Nahser Taghvaei  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda Sutton  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katie Richard  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel Keith  |  Premières impressions 
Évaluation :
5

Trevon demonstrated excellent active listening skills while he initially, efficiently and with a smile, proccessed my order. When there was an issue he immediately called me knowing, because he listened, that i intended to use the locker right away and made it right so i could! Merci.

Angela Cramer  |  Premières impressions 
Évaluation :
5

Great people! Outstanding service!

ROBERT SZABO  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tammy Hancock  |  Expérience générale 
Évaluation :
5

They accommodated in every way!

Karen Gipe  |  Premières impressions 
Évaluation :
5

A big thanks to all of you. Thank you for always being polite, courteous and professional.

jill griffin  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris Morrison  |  Expérience générale 
Évaluation :
3

I originally rented a storage unit online but when I got to the facility the unit price was different and the size was smaller than anticipated but I was told it was the only unit available. During my 1 year stay I upgraded to a larger unit (the size I originally thought I was getting that increased my monthly rent. About 6 months after that the storage rent increased. The reason I decided to move is because the storage rent was Increasing again. I sent an email requesting my rent stay the same as it had just increased. I did not get an response to that email only a bill stating I needed to pay my rent early if I wanted to pay the same amount for the current month as the new rate would be in effect if I paid on time.

Keisha Morris  |  Expérience générale 
Évaluation :
5

Excellent Service☺️☺️☺️

BARBARA GREEN  |  Premières impressions 
Évaluation :
5

All associates were kind,knowledgeable and considerate.

Lynn Ray  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeff Udell  |  Expérience générale 
Évaluation :
5

Service was very good people in the in U-Haul were very very nice thank you

thomas gordon  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy Hancock  |  Premières impressions 
Évaluation :
5

I have always had a good experience with uhaul especially here at Gilbert and Houston location.

Mary Soriano  |  Premières impressions 
Évaluation :
5

It would be nice if monthly rates were prorated

Cassandra Albrecht  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adam Jefferson  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GILBERT GOMEZ  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michelle Hull  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sang Nguyen  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas Bennett  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Chris Dutch  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sudonna Provost  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel Rubio  |  Premières impressions 
Évaluation :
5

They are very respectful very professional and very helpful excellent U-Haul storage thank you for your services

gladys curtis  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YAHUNA EATON  |  Premières impressions 
Évaluation :
5

I needed a little help getting in an got it the morning staff was wonderful great help.

Orisha Easley  |  Online Move In 
Évaluation :
5

Deandre was great help!

Lindsey Carpenter  |  Premières impressions 
Évaluation :
4

Logging in & out doesn't work well if other folks there.

Bob Roberts  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather Dison  |  Expérience générale 
Évaluation :
1

I reserved a storage unit on 2/4/22 and paid for the lock. I prestigious email stating the law amount was to be refunded so I called to question why and they stated that this facility does not participate in online rentals or reservations it's first come first serve and they should state that up front and not participate in the reservation process if I'm not going to honor it. I also still have not received my receipt for the contract and payment after my visit on 3/9/22.

Jennifer Peralta  |  Premières impressions 
Évaluation :
3

The staff always appeared overwhelmed. I was rarely greeted when I went into the office area. And the biggest frustration was that when I did need to call and want to talk with someone at the facility, 9 times out of 10 they wouldn't answer the phone. It would flip to a general uhaul answering service. I wouldn't need someone at the general uhaul number. I needed to talk with someone at the facility. A lot of times my card wouldn't allow us in after office hours. Yet no one would answer the phone at the number provided to call with after hour concerns. This isn't the first uhaul facility I've stored my things at. But by far the least receptive to customer needs. Otherwise, my needs were met.

kim weston  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cintia Cantor Navas  |  Online Move In 
Évaluation :
5

Whenever I came everyone was so helpful and friendly I thank everyone for their great customer service

MYRNA WHITING  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS BENCOMO  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joyce owens  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT SZABO  |  Premières impressions 
Évaluation :
5

Everyone at this Uhaul location is extremely excellent, friendly, helpful and professional. Jennifer the Manager at this location runs a great crew and a tight tip-top ship. One of the best Uhaul locations in Arizona.

Chris Sayer  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacy Kirkendall  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Dudley  |  Expérience générale 
Évaluation :
4

Some issues with set up/overcharges in the beginning. Overall experience was positive, Jennifer was very responsive and helpful!

Annie Delamatta  |  Expérience générale 
Évaluation :
5

Manager Jennifer was great! Thank you!

Jesus Ceballos  |  Expérience générale 
Évaluation :
5

Good Service, no issues to report

Thomas Walker  |  Premières impressions 
Évaluation :
5

We were satisfied with your service and will definitely do business again

Debra Gonzales  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

caprise giddens  |  Expérience générale 
Évaluation :
5

Second time using storage. Easy and smooth.

JOSEPH MYERS  |  Premières impressions 
Évaluation :
5

First time user and it was very easy to use and we will be back in April to rent again!

Nancy Pazahanick  |  Expérience générale 
Évaluation :
3

Some of the staff could be friendlier but overall my experience was pretty good.

lamanda Mecham  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott Barnard  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL LUGO  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sang Nguyen  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KENYADA REED  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corey Lowe  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

annette brown  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angelique Martin  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS BENCOMO  |  Premières impressions 
Évaluation :
4

It was great until the 24 hour access was changed to office hours only

Robert McNeill  |  Expérience générale 
Évaluation :
5

Excellent

Matthew Munoz  |  Expérience générale 
Évaluation :
4

The price for my storage seemed a bit pricey but overall despite the early closing hours, the uhaul storage facility was a b+ rating for me. Thx UHAUL!!!!!

JOSE GONZALEZ  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jose Lias  |  Expérience générale 
Évaluation :
5

Robinson went above and beyond to be helpful and courteous. He showed us around the facility gave us all the information we needed and couldn't have helped us more. Definitely will recommend Gilbert facility at Heritage pointe.

linda tucci  |  Premières impressions 
Évaluation :
5

Absolutely good service.

Larry Radiff  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN MCFARLAND  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Della Cabral  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason Gregory  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ellie chandler   |  Premières impressions 
Évaluation :
5

The staff was very friendly and helpful. The rates were better than many competitors in the area.

John Porvaznik  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cihan Dalkilic  |  Expérience générale 
Évaluation :
3

Im handycaped and I am very disappointed that my two rooms are in seperate buildings.

Carlia Warden  |  Premières impressions 
Évaluation :
5

From start to finish I had super nice stuff helping me along the way

Erica esquibel  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna Boggs  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeremy ficken  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PATRICIA LENHART  |  Expérience générale 
Évaluation :
5

Would definitely recommend and use again if we need to!

Julie Weldon  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Blaise Freeman  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa Kujawski   |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

daniel novak  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bobby West  |  Expérience générale 
Évaluation :
5

Very helpful staff and your gm was truly a great experience. She was helpful and answered all question we had.

Joshua Tieman  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer Emerson  |  Premières impressions 
Évaluation :
3

I was kept waiting outside in plus 105 degree heat when I called for assistance in getting into the storage building. There were several employees cleaning and preparing trucks in the front. I yelled across to them for assistance and every one of them ignored me. I went back inside because no one ever came to assist me. There was one person on the counter, no one to assist customers with needs other than renting!! I have rented here in the past and it was a breezy, seemless move in and move out. I would recommend simply because it is always so clean in the lobby and the units!

BONNIE TURNER  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bianca Moninger  |  Premières impressions 
Évaluation :
5

Jennifer and her staff do an awesome job!

Dolores la Reina  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert McNeill  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather Dison  |  Premières impressions 
Évaluation :
5

My belongings were kept in the same storage at Uhaul for over 5 years. I went there from time to time to get an item. The facility was always very clean, accessible and secure. Even inside my unit, there was no sign of critters, bugs and even showed very little signs of dust. I'm glad we chose Uhaul, and I highly recommend.

BRADLEY LITVIN  |  Expérience générale 
Évaluation :
5

This was an awesome storage facility Everyone was great, kind and professional especially the manager who signed me up for Storage Unit over a year ago

Terrence Brooks  |  Expérience générale 
Évaluation :
2

I made an online order for a 10x10 self storage unit. I also purchased a lock online so that I'd get it all done at one time, QUICKLY. My experience online was great. Everything was so easy to find and setup. I wish I could say the same about my visit to the store. I think the person who helped me was new or they were having a bad day. I wasn't greeted and I didn't feel welcomed. I explained why I was at the store, I was asked for my name and then I just stood there while she worked on it. There was a lot of awkward silence. I asked if everything was okay and she said yes and kept going. I got the vibe she might be having a bad day. I had the order number, to help finding my order. I kept offering it when nobody could find both of my orders. I had proof of all of this. I didn't know what was going on. This was frustrating. Another gentleman came to help the woman who was helping me. Apparently they wanted a 3rd contact phone number but weren't conveying the message to me. After a few minutes of trying to figure out what they were speaking about, I figured out they wanted a 3rd phone number, so i have then my mother in law's number and address. Why wasn't I asked for this online? What i really didn't like was that if I didn't provide this 3rd contact, i wouldnt be allowed to rent the unit. That needs to change! I almost walked out of your store. This next part was not their fault, but the system went down during all of this. I checked on my phone if your website was experiencing this, and yes, it had effected that too. I would've understood if I had been told something was a miss with the system. I happen to overhear the employees talking that the system was down, that's why I checked. The store didn't have the lock I ordered, so they gave me another one. Until I got out of store and was almost to my car. Someone found the lock type I had ordered. I gladly exchanged locks and went on my way. I've worked customer service for many years and I wasn't happy with the way I was treated. But I was also in a rush because I had to go to work. I could've been a bit more pleasant. I work at Chase Field and I still had to go home, get dressed and drive a half hour to downtown Phoenix. I just wanted to leave because I had to get to work. I still thanked everyone anyways when I left because they still helped me. I'm not mad and I have no reason to slander anyone. I don't want anyone fired! With all this stuff going on in the world, i don't want someone to lose their job over me. Give them another chance to make it right. I think they deserve another chance. This is how I recall my visit and unfortunately, my experience wasn't pleasant. I hope this can become a coaching experience for everyone involved and I hope that this would improve the customer service in the future, as I am now your customer with a storage unit. For how long will be determined by the level of customer service I recieve going forward.

Niccolai Diaz  |  Premières impressions 
Évaluation :
5

I was very happy with your service and your staff are great. Merci.

Inez Ramos  |  Expérience générale 
Évaluation :
1

Promised a unit. Called the day before to confirm and asked for a unit number. Was told they couldn't give me one until I showed up. Understood. Upon arrival, was told that they had no unit for me and that they couldn't/wouldn't do anything for me. Called by facility a couple weeks later asking if I was gonna keep using my storage unit. Wait what?! So you either had one and didn't care to give to me or you didn't have one but still wanted to charge me for one. Worst of it?! Their check in kid stole my AirPods out of the truck while I was returning it. They were on the key ring, I know exactly where they were. They denied and denied and didn't seem to care. Liars and thieves here. Beware!

Mark Luebke  |  Expérience générale 
Évaluation :
4

The Uhaul location in Georgia where l picked up the truck gave me a broken truck with a bumper hanging down. My dad drove the truck all the way from Georgia to Arizona and had to listen to the loose bumper flapping in the wind the whole entire way. When l mentioned it to the manager at the Gilbert Road location she didn't seem to care or want to take any responsibility for it.  Otherwise the Uhaul storage unit on Gilbert Road is a nice place. Clean and orderly. I just didn't appreciate Uhaul giving us a busted up truck to drive across the country in. That was NOT COOL!!

lamanda Mecham  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra Gonzales  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie Weldon  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

arthur hill  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ilona Martin  |  Expérience générale 
Évaluation :
3

The initial process of putting me in a small unit until a 10x10 was available went "ok", tried to correct tge phone number 3 times, call center and in person, still wrong primary #. Was advised to return after the 7/21 auction. Went back twice & called, 4 units available, nonposted, wasn't offered one. Frustrating on a fractured toe!

KAREN WEAVER  |  Expérience générale 
Évaluation :
4

Very frustrating to never be able to speak to someone at the specific location, routing to a central person who know where , waiting on hold for sometime when your situation can't fit within computer prompts is unfortunate. My solution would be don't move! Staff once there were great,

Sandy Miller  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joey Cardona  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander Maxwell  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

elizabeth campbell  |  Premières impressions 
Évaluation :
5

I have been using U-HAUL for quite a few years, everything, such great service. I'm sure I'll be using you again. Thank you such great service, even during a crazy pandemic.

Margaret Christensen  |  Expérience générale 
Évaluation :
5

There are signs and ads everywhere saying 24 hour access and online promotes 24 hour access but it appears to only be true for equipment rental namely returns. The late hours did help but in Arizona, the sunless hours are the best to take advantage of and I was grateful for the 5am access to make up the time. I thank your facility for being there for me and my family.

Rachel Osborne  |  Expérience générale 
Évaluation :
1

Very, very poor customer service. Ordered a U Box in June to move items from storage unit into. I arrived ,after calling for 2 hours and no answers, to find out that my UBox was there with no cover. I was told that I couldn't get it and had to go to a different Uhaul. They could have CALLED me and told me that BEFORE I arrived. Then, after I can back with ubox and emptied the storage unit, I told them to close the unit account. They had the nerve to ask me if I emptied it, that people say that they moved out but didn't. I WILL NEVER GO BACK TO THIS PLACE!!!! They also keep losing my information and I had to give it to them over and over again.

kelly live-free  |  Expérience générale 
Évaluation :
5

This facility is seriously understaffed, however, each time I visited or had a question I was met with a wonderful attitude and professionalism.

Dolores la Reina  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas Bennett  |  Premières impressions 
Évaluation :
5

I was impressed by how helpful and cheerful the woman was who handled my set-up.

Rob Swartz  |  Premières impressions 
Évaluation :
2

Rude staff members. Robinson was very friendly and helpful though.

Kelly Aksamit  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHADWICK KINGI  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIM JACKSON  |  Expérience générale 
Évaluation :
1

I noticed 5 workers! Not 1 said just a moment, someone will be with you shortly! Nothing 5 ppl, get to the counter no sorry for the wait! Nada, the young lady didn't have on a name tag. Smh

FALAINE COOPER  |  Premières impressions 
Évaluation :
3

Staff couldn't find my reservation even though I got them the number 3 times. After they found it I had to give them my information including card numbers again after doing it when I made the reservations. When I made the reservations (in the storage facility) I was told access hours were 5:30 am until 10:00 pm. Then, on the move in day I was told "office hours only 7am until 7pm." What is the correct hours? I was also told that there were 2 alarms for the unit, one at the door of the building and one on the unit it's self. After several minutes looking around a inside the unit I realized that that was some more incorrect information that I had been given. This place is not impressive.

kelly live-free  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT BRECHNER  |  Expérience générale 
Évaluation :
5

Very pleased with the gal who helped me, very knowledgeable. Unlike the gentleman who sold me boxes with the wrong metal rods

Sandy Miller  |  Premières impressions 
Évaluation :
1

Stood an hour and a half in line to find out you gave me a 5x5 when I had a confirmed 10x15. Ridiculously bad service and I believe it was an intentional switch since you didn't have any storage units left.

Carly Bacon  |  Expérience générale 
Évaluation :
2

Staff rude

Justin Stark  |  Expérience générale 
Évaluation :
5

Chelsea was amazing, she was part of the solution, not the problem, love people that think outside the box. Thank you Chelsea:)

Karen Cook  |  Online Move In 
Évaluation :
5

Greatly maintained facility. Staff was very lenient during COVID when I was behind and gave me time to catch up on payments. Saved me a great deal in the long run. Excellent place!

Eric Dieter  |  Expérience générale 
Évaluation :
5

Shawn was great and handled all of my problems in a timely manner and was so nice and helpful.

TEKELA BEAN  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lisa williams  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angel Lugo  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADRIAN WILLIAMS  |  Expérience générale 
Évaluation :
5

Awesome customer service! Everything was a breeze!

Jennifer Hanna  |  Premières impressions 
Évaluation :
5

My only problem at this location, when you call in. The phone is routed somewhere where it just repeats the message machine over and over I've been on hold for 15 minutes no one ever came back to talk to me. Other than the phone communication U-Haul I will recommend again

jacob GRICOL  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN BLACK  |  Premières impressions 
Évaluation :
2

Canceled my unit shortly after it renewed and they don't even prorate the rent. Won't even get a storage unit from U-Haul again.

Mitchell Brown  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Brown  |  Expérience générale 
Évaluation :
3

You are too expensive.

Brian Skousen  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Monica Rayburn  |  Online Move In 
Évaluation :
5

Great place and super friendly staff.

Jason Gregory  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

holly shidler  |  Expérience générale 
Évaluation :
3

The young man was friendly on the phone. The young lady I spoke to previously was not. I've had these 2 storage units for 22 years. Questions don't apply as I did it on the phone. I haven't seen the storage units in 22 years. Profile won't let me change addresses. Ellen clinkscales 9118 oak pride ct. Tampa, fl 33647

ELLEN CLINKSCALES  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis Sugden  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shontae Holmes  |  Expérience générale 
Évaluation :
5

Thank you so very much

MARK WALKER  |  Premières impressions 
Évaluation :
5

I reserved a storage unit online, however when I got the location I requested they didn't have one, so Heather from the mesa loc, called an Angel named Chelsea at Gilbert/Houston loc and they had one. As usual very competent , friendly & very patient. Thank you ! That all deserve raises!

Margaret Christensen  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joann Alfreda  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elsa Oliver  |  Expérience générale 
Évaluation :
4

Merci

william dyer  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nora Sandoval Mancinas  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

destiny rexinger  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

margaret craig  |  Expérience générale 
Évaluation :
5

Both gentlemen who helped me were very courteous and knowledgeable. I did not feel rushed or uncertain about any part of the process. Thank you to both of them.

HEATHER RIESER  |  Premières impressions 
Évaluation :
5

although I did not ultimately need the storage locker, it was the best customer service I have had in a long time. The staff is very friendly and helpfull. I would recommend them every time.

Leah Johnson  |  Online Move In 
Évaluation :
3

Representative told us the unit was to the right out of the office, our unit was not in there. I went back into the office for help as we had not seen another busilding when we drove in. I waited in line 10 minutes and we started to drive away when we saw the other building and went in to see the unit. The alarm went off when we cut the lock string to see the unit. We still are not sure what to do when we return to put things in the unit.

Nancy Pazahanick  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca Burns  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle Wold  |  Expérience générale 
Évaluation :
5

Chelsye was very cordial an welcoming she show me the facility and make sure that I wasn't lost show me how to open the doors and how to deactivate the alarm I am really grateful for that.

Rita Castaneda  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Whaley  |  Expérience générale 
Évaluation :
3

The manager was very quick to assumptions and calling the cops, didn’t care about being discreet about anything anyone was doing, usually I have a good experience, this one no one could do anything without a manager.

Nicholas Coffman  |  Expérience générale 
Évaluation :
5

Shawn was incredibly knowledgeable and helpful!

camille coffey  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas Feagler  |  Expérience générale 
Évaluation :
1

Dealing with this uhaul was a nightmare. The people including the operational manager were rude unprofessional people. I am so glad that I no longer have to deal with these people any longer.

Erin Whitmore  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel Van Wolven  |  Expérience générale 
Évaluation :
5

Good service and good staff!

SACHIYO TANIMOTO  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin Davignon  |  Online Move In 
Évaluation :
5

Thank you so very much

Inez Ramos  |  Premières impressions 
Évaluation :
5

Great friendly service from the stall the unit was clean and so was the building.

holly shidler  |  Premières impressions 
Évaluation :
5

Merci

Marcigtan windfree  |  Expérience générale 
Évaluation :
5

Keep up the good work!!!!

KEVIN JOHNSON  |  Premières impressions 
Évaluation :
4

in a miscommunication I was billed for unit instead of a hold /reservation. I mentioned it to the staff member when I changed unit sized and inquired about the charge, it was indicated that was a hold not charged, when infact i was charged. However, the manager caught the error and contacted me and processed the refund immediately. problem resolved

Amy Stephens  |  Online Move In 
Évaluation :
5

The woman that helped me was fantastic I really enjoyed my stay

Robert Whaley  |  Premières impressions 
Évaluation :
5

You guys are rockstars! I appreciate the way I was credited late fees and worked qith qhen I fell behind on the last unit. I had 3 for several months, your crew was always a pleasure to speak with.

Angela Cramer  |  Expérience générale 
Évaluation :
5

The personal very friendly and kind thank you so much excelent location and service keep up the good work.

Abigail moreno   |  Premières impressions 
Évaluation :
5

Very easy to reserve moving equipment and storage space. Pre-registration and pickup was quick and efficient.

George Lloyd  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer Tufts  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNA MARIE PAPPAS  |  Expérience générale 
Évaluation :
5

Expensive but secure and taken care of.

Rignon Fritz  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH RODRIGUEZ  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gretchen Mcfadden  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Douglas Moore  |  Expérience générale 
Évaluation :
5

Smoothe as silk

todd borrelli  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANICE L ALLEN  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GWEN GATTI  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca Shearin  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn Martinez  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Adam Zuber  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nicole mcgowan  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosita Mack  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jim chasse  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lisiana Nunez  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Yoder  |  Expérience générale 
Évaluation :
5

Great customer service from all the staff, they were always friendly and willing to help. Facility was always very clean

Bernice AARON-CARTER  |  Expérience générale 
Évaluation :
5

very clean and professional.

Kathryn Turner  |  Premières impressions 
Évaluation :
5

My first experience using storage was great. I would definitely come back thank you

matthew kucirek  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bertha Escalera  |  Expérience générale 
Évaluation :
5

Everyone was very polite and very helpful. I was very impressed with everything. The staff was very kind to me and helped me with what I needed.

Diana THURBER  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dalton brady  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

randy brown  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRITNEY WOODS  |  Premières impressions 
Évaluation :
3

despite everything with the facility itself being just fine, i was very disappointed with the overall booking process. I initially "reserved" it when I reserved the truck, only to get a call the next day i confirmed my reservation and provided a credit card for payment, and received a confirmation email. i then recoeved multiple follow up calls to cinfirm my move in date over the next few days, so mich that i emailed back my email confirmation reaffirm i still had my reservation, which i got another response confirming, and after all that, still did not have any reservation booked on my arrival. the whole experience prior to the actual move in was quite frustrating.

LUIS CLASBY  |  Premières impressions 
Évaluation :
5

People were super cool and helpful . Thanks again

Glen Yost  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danny Williams  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura Bair  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAULA GRAY  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taylor Boushka  |  Expérience générale 
Évaluation :
3

Recent issue was trying to get a new unit. Had to come in twice to get it completed. Yes it was over the holiday. But eventually it was done.

karen olson-hudson  |  Premières impressions 
Évaluation :
5

The guys were great! Got an easy to get to unit and having the carts was amazing! 4 hours of loading a 20 ft truck and we were unloaded in an hour and a half! Great experience!!

Michell Beales  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adrian Villicana  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rignon Fritz  |  Premières impressions 
Évaluation :
5

Tanner was great, he knew his stuff and didn't try to force any extra equipment on me! Very friendly!

Brittany Mack  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TINA PHILLIPS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

wayne woolsey  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendy Turpin  |  Premières impressions 
Évaluation :
5

The store representative did a tremendous job, especially patiently helping me find the best storage unit for my needs. The 15 ft truck was perfect as well.

William Dueck  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA DAVLIN  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

indirah bahari  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shontae Holmes  |  Premières impressions 
Évaluation :
5

I appreciate the helpfulness of the staff.

Vanessa Franklin  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashlee Sommer  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca Garcia  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosita Mack  |  Premières impressions 
Évaluation :
5

Wish I could keep it but we moved too far away . Really nice place, would rest there again 

David Chavez  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon Knudsen  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caio Camerino  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda Sartin  |  Expérience générale 
Évaluation :
5

Management and staff were awesome even though this is the more expensive option we decided to go with this because of them

Ryan Cleveland  |  Premières impressions 
Évaluation :
5

Staff, especially Chelsea, were exceptionally friendly and courteous and helpful!

ROBERT ELDRIDGE  |  Premières impressions 
Évaluation :
5

Easily accessible and clean facilities. Never had any issues with billing or management.

MICHAEL GUINN  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Martina Morones  |  Premières impressions 
Évaluation :
5

Tanner was fantastic setting us up! Thank you!

Carolyn Starr  |  Expérience générale 
Évaluation :
3

The facility itself was fine. Fairly clean, just a lot of dead bugs on the ground. The staff seems to be a bunch of younger less customer service oriented people. Too many times when I had questions, I had to deal with shrugs, cell phone usage and a general "you're bothering me" attitude. I would not recommend this facility for that reason only. For the most part using a storage facility is self explanatory and a solo mission, but on the off chance you need someone, you want them to be helpful and respectful.

abigail renschler  |  Expérience générale 
Évaluation :
5

The staff allowed me and a family member to unload in stages, trailer first and then van. Also let us take a much needed lunch break.

Stewart White  |  Premières impressions 
Évaluation :
4

As I rented a 26 foot Uhaul truck for move as I moved out of the storage unit, I wish I would have been optioned for the 1 month free promotion. Unit was secure and safe for my belongings!

LISA TRIMMER  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Gordon  |  Expérience générale 
Évaluation :
5

Facility met my needs and everyone was terrific!

Monique Fier  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bunnie Passmore  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig Moore  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kim McPhetridge  |  Expérience générale 
Évaluation :
5

Great storage. Served it’s purpose well, if I ever need to store again I know where I’m going

anthony corral  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sharon Cryer  |  Premières impressions 
Évaluation :
3

The doors getting into my storage unit.... alaways disabked. Never opened fully last 4 months I paid to keep my stuff there? Dehabilitating? No... unless I needed a lot of stuff that day. Staff...? I rented a truck to get in there. And one to get out. Absolutely atrocious. No smiles. No "welcome in!" Nothing. They all walk (miserably slow) and can easily tell they hate their jobs. I'd recommend this place because it is clean, close to my home, and easily accessible (kind of). I wouldn't recommend even attempting to talk to staff, carrying large things through doors that don't work, or paying for a full month when you plan to leave earlier.

Brandon Moutaw  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis Flowers  |  Expérience générale 
Évaluation :
5

Diana was very helpful and professional. Made a bad experience great!

David Draney  |  Expérience générale 
Évaluation :
4

The only thing id recommend is ensuring the directions for after store hours entry is clearer. i had alot of trouble figuring out how to get in after hours. i was going to the wrong door.

dalton brady  |  Premières impressions 
Évaluation :
5

Thank you for keeping my valuables safe

Luise Sandoval  |  Expérience générale 
Évaluation :
5

This was a great place to store items.

Bonita Gibson  |  Expérience générale 
Évaluation :
5

There are some homeless people living in there because they have a unit, they showed me their card. The guy and gal were in the bathroom for long periods of time. I observed this twice and when I asked them from outside the bathroom to please come out, that I needed to use the facilities, they stayed in for another half hour. I had to put all items that I was rearranging in the storage back in and lock it, then go to the front office to use theirs. Anyone can enter thru the doors and I also saw a man, twice come to check what there was in the area where you can pick up items that people don't want. I don't think he had a unit. You should really review your policy for entrance into the storage buildings. It is a security problem and it worried me that my storage would be broken into. I did get into a verbal confrontation with the male homeless guy. I brought up this problem with the front office and they said that they were going to monitor it and take care of the problem. I would definitely rent vehicles from them again as I really liked the people working there. Especially Jack, who came to my rescue when I confronted the homeless man.

Tina Coffee  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bertha Escalera  |  Premières impressions 
Évaluation :
5

very nice and cool

MARTIN MATOTT  |  Expérience générale 
Évaluation :
4

The company lock was still on my storage unit, so I was unable to unload my truck when I was there. The company has to many trucks parked by building B so you cant park anything bigger then a 10ft truck if another truck is there unloading.

Nathan Orick  |  Premières impressions 
Évaluation :
5

Every one there was very nice helpful n explains every thing to if u have questions or need any thing

RITA ZEPEDA  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUANITA ELOISE LOMBARDI  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine Etzel  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Draney  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Helen Andrade  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lloyd Watkins  |  Expérience générale 
Évaluation :
2

Customer service is appalling. Too many issues to list!

PAM YOUNG  |  Expérience générale 
Évaluation :
1

I will never use this company again there are other company that will treat us better

Erin Whitmore  |  Premières impressions 
Évaluation :
5

Very nice large facility with 4 sizes to choose from and first month free with truck rental made it an easy choice. I had used a U-Haul storage in Houston before but the Gilbert location was much nicer. Especially cleaner and easier to access the storage.

Dennis Flowers  |  Premières impressions 
Évaluation :
5

I have used you guys many times. As usual you were excellent! I will probably be back. Thanks

SCOTT INGLISH  |  Expérience générale 
Évaluation :
3

The storage facility is a little dated but serves the purpose of storage. Having to swipe the badge twice is annoying/frustrating & doesn't work half the time.廊

joe peru  |  Expérience générale 
Évaluation :
5

Fantastic

Camila Ferreira  |  Premières impressions 
Évaluation :
5

Some of the late fees were a little high compared to other storage unit places but overall very clean very safe very efficient

KIMBERLY GUTIERREZ  |  Expérience générale 
Évaluation :
5

staff was always courteous and helpful.

A2Z Trophy  |  Expérience générale 
Évaluation :
4

I feel submitting 3 telephone numbers to contact me and my State Farm policy number to ensure rental coverage is a little much and intrusive. I can understand 2 numbers and contact information for my State Farm agent but the policy number is getting too personal.

mary modelski  |  Premières impressions 
Évaluation :
5

Customer service was first rate. Jack was awesome! Very friendly and helpful. Great job, and I will definitely use this location again in the future!

Kevin McIntyre  |  Expérience générale 
Évaluation :
5

The staff member that helped me with both renting and checking out the rental unit was extremely helpful . He even went out his way to help me when Iwas having difficulties accessing the storage facility. My wife and I were happy to learn he is getting promoted with a new position at corporate office. Great experience with both renting a vehicle and storage unit.

Miguel Campos  |  Expérience générale 
Évaluation :
1

Upon our arrival we informed the manager, Misty Ward that we would have a POD being delivered which we would unload but it wouldn't be able to be picked up until the next day. She said, "No problem, we do that all the time." By the time the POD arrived, Misty had gone home and another employee informed us that the POD had to be picked up that day. That employee then called Misty at home and was told that Misty never told us it would be ok to be picked up the next morning which was a bold faced lie. We had to cancel send the POD back and pay for another month of POD storage which is more than the unit at your facility would have cost us. It was the last day that I was available as I was going out of town for 6 weeks. We canceled the storage unit and are in the process of finding another storage facility. I would have preferred your location since it's close but I don't want to do business with people that lie to me. If I can get a free month on the unit I will consider renting a unit from your location. If not I will go elsewhere and since your facility is where I get my propane for my grill I will also take that business elsewhere.

Gary Peterson  |  Expérience générale 
Évaluation :
5

Excellent customer service. All the employees are helpful and friendly

Efren Dominguez  |  Expérience générale 
Évaluation :
5

Would use them again and recommend to anyone

Mary Marshall  |  Expérience générale 
Évaluation :
5

Very friendly team and very accommodating. Great rate on storage and nice clean facility.

David Yoder  |  Premières impressions 
Évaluation :
5

I got a discount for getting a unit by the window for advertising. Unfortunately the units in the window are also 20degrees hotter. And the lights for the advertising stick out to far into the walkwa

Edgar Osborne  |  Premières impressions 
Évaluation :
4

Gate got stuck and came off the track. Got it back in but other than that. Everything was great.

Carlos Hemenegildo  |  Expérience générale 
Évaluation :
5

Excellent place. Staff is very helpful and friendly, facility is very well maintained and clean.

Zachary King  |  Expérience générale 
Évaluation :
5

Amazing customer service!! They went above and beyond to acomodare my needs. Special thanks to the general manager for everything! Highly recommend doing biz with Uhaul at Gilbert/Houston!

Johnathan Knight  |  Premières impressions 
Évaluation :
5

The Manager was awesome

Carlos Hemenegildo  |  Premières impressions 
Évaluation :
5

I enjoyed working with the staff. They were friendly and helpful.

Zachary Teich  |  Expérience générale 
Évaluation :
5

The staff there are fantastic to work with.

Alan Wideman  |  Expérience générale 
Évaluation :
5

They were very nice & helpful.

mary bailey  |  Expérience générale 
Évaluation :
5

Internet system needs upgrade resulting in long customer wait time getting served. Besides tech issues excellent service.

Miguel Campos  |  Premières impressions 
Évaluation :
5

Selling my house, had to move a few things out. Booked it online a couple days early, moved in, and got the 1st month free.

Lloyd Watkins  |  Premières impressions 
Évaluation :
5

Easy access and friendly staff always. I appreciate that!

Jacqualin Whitcomb  |  Expérience générale 
Évaluation :
5

Thank You, for all the Help.

Marci Crosby  |  Expérience générale 
Évaluation :
5

VERY PROFESSIONAL AND COURTEOUS

Matthew Munoz  |  Expérience générale 
Évaluation :
5

Always the best Customer Service!

Candace Armenta  |  Expérience générale 
Évaluation :
5

From checkin to checkout excellent experience!

Gerald Jakubosky  |  Expérience générale 
Évaluation :
5

Jack did a great job getting us set up in storage. The moving process was stressful, we were grateful the storage process was not! Thank you U-Haul

lauren ruck  |  Premières impressions 
Évaluation :
5

storage was a blessing during my flooded bedroom restoration.

Barbara Welch  |  Expérience générale 
Évaluation :
5

Thank you for a pleasant visit from start to finish.

Marci Crosby  |  Premières impressions 
Évaluation :
5

Great customer service.. very helpful

Mario Luevano  |  Premières impressions 
Évaluation :
4

I want to give a shout out to Misty Wicks. We had a terrible experience at another U-Haul. You were kind, calm, cool and collected. Thank you for turning our day around!

MELISSA EASTEP  |  Expérience générale 
Évaluation :
5

Very courteous and knowledgeable.

Iona Dease  |  Premières impressions 
Évaluation :
5

Thank you Tanner and Jack for all your help!

Jeff McCrary  |  Expérience générale 
Évaluation :
5

Staff is always helpful and friendly!

Colleen Faber  |  Expérience générale 
Évaluation :
2

The reason why I stored my items at this location was because it was air cooled. It was supposed to be between 75 & 85 degrees, but it was always just over 90 degrees.

Regina Baldridge  |  Expérience générale 
Évaluation :
4

Was disappointed on move out Day had asked to barrow a dolly to move a heavy dresser and was told to use the carts and lay the dresser down. Ended cracking one door in the dresser.

Adeline Aguilera  |  Expérience générale 
Évaluation :
5

Great experience

Amanda Brewer  |  Expérience générale 
Évaluation :
5

this was a pleasant experience during a difficult time and the space helped to restore my living room to normal.

Barbara Welch  |  Premières impressions 
Évaluation :
5

Excellent

angela williams  |  Expérience générale 
Évaluation :
5

Very efficient and friendly personnel. I chose the right place.

Maggie Raborn  |  Premières impressions 
Évaluation :
5

I have had multiple occasions to come into this Uhaul location. The staff in always knowledgeable and friendly.

Colleen Faber  |  Premières impressions 
Évaluation :
5

U would highly recommend this place.

monique padilla  |  Expérience générale 
Évaluation :
5

Everything went smoothly, thank you

RAEANN SOOHAFYAH  |  Expérience générale 
Évaluation :
5

All the staff I encountered were very helpful and friendly. Shout out to Misty, thank you!

thelma louise turner  |  Premières impressions 
Évaluation :
5

Great service!

Amanda Brewer  |  Premières impressions 
Évaluation :
5

Staff was pleasant and knowledgeable.

elizabeth hernandez  |  Expérience générale 
Évaluation :
5

Great place to do business with!

Robert Byrnes  |  Expérience générale 
Évaluation :
5

No issues

Lorraine Ewing  |  Expérience générale 
Évaluation :
4

Everything was great until it was time to move out. I couldn't reach the store over the phone for days and called in to the corporate offices - they couldn't reach the store either.

Christine Pembleton  |  Expérience générale 
Évaluation :
5

Wade, Joy, Misty and Monica were a pleasure to work with. After telling them the horrible story about my trip, they took the time to make sure my check in went smooth. Wade was a rockstar!

Kristy Moreno  |  Premières impressions 
Évaluation :
5

I was very happy with this facility but after 5 years it was just time to get my belongs out but I would without a doubt recommend this facility to anyone you have always been so kind and fair to me .

mary hobbs  |  Expérience générale 
Évaluation :
5

Very friendly

Nicholas Coffman  |  Premières impressions 
Évaluation :
5

I was very pleased with the Staff and seccurity

Donna Stewart  |  Expérience générale 
Évaluation :
4

Merci

Carlia Warden  |  Expérience générale 
Évaluation :
4

Great Service!

Enda Coyne  |  Expérience générale 
Évaluation :
5

Very friendly and easy to rent from.

Justin Alderman  |  Premières impressions 
Évaluation :
5

the whole staff was nice to work with

darlene zacharias  |  Expérience générale 
Évaluation :
5

Everyone was very nice and helpful.

Brenda Sperry  |  Premières impressions 
Évaluation :
5

Wade was great!

Diana Sesate  |  Premières impressions 
Évaluation :
5

Thank you for everything you guys were amazing!

leslie nowlin  |  Expérience générale 
Évaluation :
5

The customer service was and continues to be beyond amazing! Everyone I dealt with went above and beyond to help me through my stressful situation. What an awesome team!

Verna Adams  |  Premières impressions 
Évaluation :
5

The young gentleman was very nice and explained everything to me

Dawn Rogers  |  Premières impressions 
Évaluation :
4

.

Brian Weidler  |  Expérience générale 
Évaluation :
5

Very helpful & efficient

Victoria Russo  |  Premières impressions 
Évaluation :
5

Everyone was very helpful.

Lavona Carlson  |  Premières impressions 
Évaluation :
5

no issues, thank you for a safe place to store my belongings

Kevin Ballard  |  Expérience générale 
Évaluation :
5

I was very comfortable knowing my things where secure.

Janette Shivka  |  Expérience générale 
Évaluation :
5

Outstanding Service!!

Doretha McDonald  |  Expérience générale 
Évaluation :
5

Thanks to a great team

YVONNE JENNINGS  |  Expérience générale 
Évaluation :
5

I can not say enough good things about this location. They go above and beyond. The facility is VERY clean

Rebecca McMillan  |  Expérience générale 
Évaluation :
5

All of the counter staff were professional, Courteous, helpful and friendly. I was very impressed with the cleanliness of the storage area. Thank you to Misty and Monica!

Mary Jordan  |  Expérience générale 
Évaluation :
5

Everyone was always super helpful they have great prices and great deals.

Juliet Perrotte  |  Expérience générale 
Évaluation :
5

Good job.

Paul Ziglar  |  Premières impressions 
Évaluation :
5

Everyone at this location was extremely helpful, and friendly

Josh Van Parys  |  Expérience générale 
Évaluation :
5

good people

MOSES NJERI  |  Expérience générale 
Évaluation :
5

Very helpful

Robert Warner  |  Premières impressions 
Évaluation :
5

You have trained Dailen Ford well. He did a great job!

Kevin Sullivan  |  Premières impressions 
Évaluation :
4

.

WILLIAM TRACY  |  Expérience générale 
Évaluation :
5

Very efficient, kind and helpful. Thank you!

Nicole Schneider  |  Premières impressions 
Évaluation :
5

Wonderful place to store my belongings! EVERYONE was so helpful!!! Thank you Misty!!

Roger Hermes  |  Expérience générale 
Évaluation :
5

Misty and everyone who helped us was beyond helpful!! Thank you guys!!

Roger Hermes  |  Premières impressions 
Évaluation :
5

Your friendly staff made it possible for me to unload my very full pickup at no cost. After a very long drive, and with few options, Jack and the rest of the crew made me feel welcome. Thanks so much

Kris Hyde  |  Premières impressions 
Évaluation :
5

Misty went above and beyond when helping us find a reasonable rate for a trailer...that was great!!!! Then Tanner helped us with get a storage unit. Thanks for the help The UHaul team was awesome.

Andrew Lechuga  |  Premières impressions 
Évaluation :
5

Exceptional service

KRIS O'CONNOR  |  Expérience générale 
Évaluation :
4

The staff was always helpful and courteous. My only complaint is that the computer system seemed to be difficult for them to work. It took nearly an hour to get the storage unit setup.

Sean Byrnes  |  Expérience générale 
Évaluation :
5

Keep up the good work

RIZAL GONZALES  |  Expérience générale 
Évaluation :
4

Excellent would have been the rating except for a snafu at the start where my auto payment was not placed on the account as promised causing an issue.

A2Z Trophy  |  Expérience générale 
Évaluation :
5

UHaul has been great for my storage needs. The staff were very helpful and friendly.

Eric Downing  |  Expérience générale 
Évaluation :
5

The service was good

windy louise ray  |  Réservation 
Évaluation :
5

Friendly and efficient.

Diane Albino  |  Réservation 
Évaluation :
5

Great people always willing to help

Lloyd Sharp  |  Expérience générale 
Évaluation :
5

Your new employee, Bryce, demonstrated excellent customer service skills. He was a pleasure to work with.

Marcella Busto  |  Réservation 
Évaluation :
5

Great location

Rebecca McMillan  |  Expérience générale 
Évaluation :
4

Was hard to get to unloading areas sometimes Also rented 2 units with free month storage deal mentioned it first time 2 days later got second unit didn't mention it was charged (was reversed)

Larry Stone  |  Expérience générale 
Évaluation :
2

We had a 28 ft trailer coming from NJ and I was looking for a storage place that would allow this trailer to parked overnight. Uhaul would not accommodate our needs. Went with LifeStorage.

Alpesh Patel  |  Réservation 
Évaluation :
5

Keep it up always

NABIL SOUS  |  Expérience générale 
Évaluation :
5

VERY COURTEOUS AND PROFESSIONAL

Matthew Munoz  |  Réservation 
Évaluation :
5

My experience was good. I only wished they offer more large storage units, I had to rent and pay additional monies for an additional fee.

kimberly Small  |  Expérience générale 
Évaluation :
5

All staff were friendly and helpful especially Ann.

John Herrera  |  Expérience générale 
Évaluation :
5

Le personnel était amical et serviable. Even though their computer system was down it appeared that they knew the workaround and for the most part tried hard to get it done.

Dave Matthes  |  Expérience générale 
Évaluation :
5

No problems pretty simple and straight forward.

Larry Stone  |  Réservation 
Évaluation :
5

Amy (your storage manager at the Gilbert and Guadalupe location) was amazing. She went above and beyond to crunch numbers for me about a tentative my and storage needs. Polished customer service ski

STEVEN CAMPANELLA  |  Réservation 
Évaluation :
5

I highly recommend this facility! The office staff is very helpful. The units are clean and secure and I never felt I had to worry about the safety of my items.

ROSA BOWLING  |  Expérience générale 
Évaluation :
5

You guys helped me more then you can know

Herbert Love  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

Nicolas Jauregui  |  Expérience générale 
Évaluation :
4

Hi

JULIAN MENDOZA  |  Réservation 
Évaluation :
4

Secure and safe

Brent Doyen  |  Expérience générale 
Évaluation :
5

This was a very emotional and stressful move for me this time around. U-Haul manager and Leah were most helpful during this transition. I appreciated their patience and excellent cust serv skills.

Judy Bredemann  |  Réservation 
Évaluation :
5

The crew there work really well at satisfying the customers. I had 7 U-Boxes to shuttle and they made sure they were ready and swapped out quickly with little wait time.

ROBERT SCOTT  |  Expérience générale 
Évaluation :
1

I made a reservation for a 5*5 storage unit & 4 hour pickup. My daughter got the pickup at 5:30pm but could not get the storage unit said I had to be there & unclosed at 7pm. In renting the truck &

fred sherwood  |  Expérience générale 
Évaluation :
5

Facility was in excellent condition but the staff made it. They were so friendly and helpful.

Niki Lynch  |  Expérience générale 
Évaluation :
5

Everyone was extremely friendly and always helpful. I would recommend this facility the best I've ever dealt with. Thank you for all you did to make this as easy as possible.

Michael Saxarra  |  Expérience générale 
Évaluation :
5

It met all my needs! Thanks again.

Charles Owensby  |  Expérience générale 
Évaluation :
5

Trevon and his staff were outstanding. Excellent customer service and extremely pleasant to work with!!!

MELANIE THORNTON  |  Expérience générale 
Évaluation :
5

We have used your location for years. It's always been a pleasant experience.

Nina gibb  |  Expérience générale 
Évaluation :
1

We moved out on the 9th. You refused to prorated our month and instead kept 100 dollars that should be ours. I will never use uhaul again for anything. You would rather double-dip than keep customers.

Michelle Frei  |  Expérience générale 
Évaluation :
5

Always helpful and super easy to work with.

MARTINA HAMILTON  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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