If I could give this U-Haul store (and the overall corporatation) zero or negative stars, I would. My wife and I were renting a 5x8 trailer to move from Arizona to Illinois and used this store for our pickup. When we arrived to pick up the trailer we reserved, it was missing equipment. They transferred us to a second trailer that we took and loaded. After loading, we noticed a 4 inch difference between the left and right suspension and called at 3 pm to have roadside assistance dispatched to double check the trailer, as we knew we had our weight distributed correctly. Roadside assistance arrived at 4 pm, looked at the contents of the trailer, and confirmed that we had correctly loaded our belongings and began troubleshooting. Come to find out, the store had given us a trailer that had 3 of the 5 suspension springs broken in half. A trailer that should have been flagged somewhere in their system as unusable and dangerous to tow. Roadside assistance tried to solve the issue with U-Haul and offered to go pick up a new trailer, help us switch the trailers, transfer our belongings, and return the broken trailer. U-Haul declined his offer, which was the most feasible solution. After roadside assistance left, we began a battle with U-Haul. Their solution was for us to drive 25 minutes with the broken, loaded trailer attached to our car that was unsafe and unable to drive. After we told them that was not an option, they hung up on our next 5 calls. 20 more calls and countless transfers later, we were put in contact with an employee named Jodi. Jodi was the only good thing that came out of this entire situation. She did everything within her power to help and was trying to pull managers from any department to escalate our case because it is now 6 pm, we do not have a drivable trailer, we have to leave in 12 hours, and all U-Haul store are closing in an hour. We were finally called by an employee named Cierra, who seemed promising. She assured us she was taking over our case and was working to find a solution and would be calling us back with a game plan in 15 minutes. An hour later, Cierra still had not contacted us back, but a tow truck had arrived who had as much information on what to do as we did, which was none. After multiple more calls, transfers, and a 30 minute hold, we finally were put in touch with another employee named Martha. Martha informed us that Cierra had left and told no one that our case needed attention. She then was finally able to find out that another U-Haul store had set an alternate trailer outside of the store before closing. Luckily, we had a very compassionate independent tow truck driver who helped us more than the 30+ people we spoke to at U-Haul. He towed the broken trailer to the store, hooked the new trailer up to our vehicle, and stayed with us to ensure our safety as U-Haul had put us in another unsafe position at this new store which was a pitch black parking lot lacking any kind of street lights in a bad area of town. The tow driver even helped us transfer all of our belongings to the new trailer at 9 pm. Needless to say that I am incredibly disappointed and dissatisfied with U-Haul as a whole and will never use the company again. Thankfully, we were more attentive than the U-Haul employee that hooked the original trailer to us, because we would not have survived the drive through the Arizona mountains with the condition of the broken trailer.
Sara CCustomer Reviews for U-Haul Moving & Storage at Gilbert Heritage District
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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So much more expensive than other facilities but close by, so I acquiesced.
Denise G | Online Move InWe have used you in the past and it was great. This time, our moving help on the back end was canceled and we had to initiate it again, the box arrived early, we changed the help, but the store was upset they weren't notified and I had no idea that was my responsibility...it was just a crazy, eventful experience.
Mary FContinue with exceptional customer service
Tecuciztecatl AMerci.
Mark PExcellent customer service and always so friendly! Thx Guys!
Deborah W | Expérience généralePick up location was changed without notifying me. Extra mileage getting there and back was costly.
Richard HXavier was my rep at the desk. He was awesome. You guys scored with him.
CHRISTOPHER SPerhaps park a few enclosed trailers within view of the parking lot so people know you have what they’re lookin for.
jessie bIt took me less than 5 minutes to turn in my trailer- no exaggeration. And when the gentleman disconnected everything and said I was all set, I asked for a receipt and he said it was already in my inbox. Pleasant and efficient! Fortement recommandé!
sonya cThese guys know their stuff. They were very helpful, and polite. Drop off took all of 10 minutes. I would 100 % recommend this location, this is how the operation should be run.
Jeff KThe location is great, but U-Haul couldn't tell me squat about the trailer until the afternoon before the rental, and they charged me two days when I was 25 hours. I get it if that's the policy, but there was huge traffic due to a snow storm and no one at U-Haul would answer the phone. The computer system is long and useless to reach anyone.
Scott WTruck smelled like cigarettes and had ashes in the floor
Richard AI had a 1 bedroom apartment and I was told that 2 pods would be enough. It wasn't enough. The movers I hired were not great. The way they packed, i had to leave a desk, 2 bookshelves and an office chair. Not pleased wirh rhe experience..
Jeffrey WI received a call from a female at a different (Chandler AZ) location that my designated drop off location (Gilbert AZ). She attended to fraudulently manipulate me into bringing the trailer to her location instead by saying I would be subject to a $40 per day late fee unless I took it to her (she would waive it). my paperwork disproved her lies and said if it were to be late the fee is only $20 per day. By the way, I brought it back 3 days early because of her attempted deception so I didn't even get the full use of the trailer. I'm not sure how the Chandler location retrieved my rental information & phone number but it felt VERY SCAMMY. Definitely unprofessional.
thomas pHave rented many trailers over the years from U-Haul. Up and down the west coast and inland to Arizona/Montana. U-Haul has maintained a consistent level of quality and customer service. I will continue to utilize their services.
Bruce BThe general manager and associate were more than helpful
IRAN T | Premières impressionsVery happy with the experience. The staff were friendly and helpful.
William FGilbert was great but the whole process or trying the app. Having a reservation get moved from one place to another horrible. If we just went in to get a truck and have you , the expert do the reservation in person , would be great. Anything with corporate or the application seems to get messed. All the employees could of been rude and rushed. Busy place. But all were great at customer care. Made everything sensible when it's so stressed. Hard to get a team like that and says much about your leadership and not just ' managing'
Sean P | Premières impressionsNothing at all.
James BStaff is. Very friendly and helpful. Dee was very accommodating.
EMILY KDee and Luke and xavier went above and beyond to help me
Lari S | Expérience généraleNot too many cashiers so only one line, little wait if busy but overall a good experience
Tyler GI think you did a great job on my wiring installation!!
Doug BStaff were very helpful
Hailey S | Expérience généraleFortunately, I arrived just before closing. The transporter needed a "donkey" to lift off of my trailer ball which is of factory height because it didn't extend high enough for me to remove it. If I would have arrived 20 minutes later the shop would have been closed and I wouldn't have had the ability to remove the trailer and would have had to go home with the trailer attached and return it on Thursday which would have been 30 miles out of my way.
Monte PGreat Customer Service. Wonderful Staff
Patricia MI reserved an auto transport - the staff is always very friendly and answered all my questions. Xavier atrached my trailer and checked everything twice and explained the emergency brake, safety chains and all. I felt very taken care and they ensured a safe trip.
Jeff DThe only issue was that the two furniture dolly’s I had rented were not in the back of the truck, I had to go to the front desk and ask for them.
Kenyon WEverything was good. Just need other locations have the same equipment on hand. Had to go out of my way to rent the right trailer.
lael hThis facility is very clean, well organized, excellent lighting and easy access with or with a loading dock! They even supply wheeled trolleys to convey your belonging from your vehicle to your storage compartment. Did I mention the first month is free? Best price I could find also. This is a win, win situation.
JAMES A | Premières impressionsI had to rent equipment last minute. Staff made it quick & easy! Merci.
Holly WProfessional as well as assistant.
Yvonne QKeep up the good services you have been providing fot all these years. We Appreciate you
Micah TI had a great experience. Don't know what could have made it any better. The manager of this location was fantastic, he was very customer service oriented, friendly & quick. Thank You for everything.
brandi FThe unit was way smaller than 5x5, and the price should be illegal. I was paying 80 for a 5x5 and now I'm paying 64 for a 10x10 somewhere else. I will never come back and I will strongly recommend everyone I know switch as well.
Cameron c | Expérience généraleI frequently rent cargo vans for my work. I was told this location only has GMC and Chevrolet vans for rent. In my experience, the Dodge and Ford vans are superior.
GREGORY KThe employee who checked me out and checked me in (same person) was great; friendly, professional, nice.
James HImprove your online reservation process. It would have taken longer to pickup the truck online then it would confirming your reservation walking inside the building.
Omar IDee Loggins was awesome! So helpful and quick, he made a morning hassle I to a great experience
SARAH S | Premières impressionsChristina made my experience wonderful, she was friendly, helpful, knowledgeable and kind. I couldn't have asked for a better first-time storage unit experience thanks to her.
Sasha WThis time when I rented a unit, everybody was accommodating very easy to work with extremely helpful.
Diane w | Expérience généraleGreat place. Always helpful
brandon bStaff was fantastic!
brandi F | Premières impressionsAwesome customer service
Tamara GThe box truck was clean, inside & out, in excellent condition without any damage. I have used this location over the years, always found the staff competent and friendly.
David KVery professional staff. Clean facility
FRANCES B | Premières impressionsWhen returning, the person taking the key wasn't very friendly
Annette GHeadlight was out and I was moving at night. When I called customer service instead of offering another truck, she told me to turn the keys in to that location and I was unable to finish my move but was charged for it. I had to rent a truck elsewhere so now I'm out that money. Worst customer service ever. When I called the next day I was told someone would be calling me back. Never heard from anyone and I've talked to 5 or 6 people there. Terrible customer service.
AMY MAlways good
Phil HDee was great, he went out of his way to give us great service. Merci.
Bill PThe guys that help to hooked me was very kind and friendly
Anand DAttendant was slammed with early customers like myself but remained very friendly and got my trailer hooked up in short order. Highly recommended location.
Gregory Fnothing the staff was beyond compare I'll be back
Richard RGreat customer service by everyone I interacted with.
JOHN EAs stated when I returned the truck, the brakes need to be checked out. A couple of times the brakes went to the floor and I was able to get them back by pumping up the brake pedal. Brakes remained soft throughout the rest of the trip. I continued to pump the brakes to have good brakes.
John TStaff was awesome, friendly and engaging!
Kristin PCustomer service is amazing. I highly recommend this place.
Ann MExcellent service à la clientèle. Have used this location in the past and always have a positive experience.
Rustin CEverything ran smoothly for me
Leticia R | Expérience généraleQuick easy rental!!! Helpful and knew what they were doing!!! I really like this location.
MICHAEL M | Premières impressionsI got there with my property to store it and there was a lock on the unit. I brought it to there attention and they came to look. They tried cutting the lock and were not able to. This went on for about thirty minutes. They then placed me in another unit and had to pay 5 more. I was there longer than I should not have had to.
JERRY G | Premières impressionsI have had trouble when I moved units. I have a business out of my unit and I in there multiple times a day sometimes after hours sometimes on the weekends and up until I moved to a different unit within the same facility I've always had great service I feel like since they hired new people things have not been working out correctly the ladies that clean, the bathrooms do amazing job Trevon the general manager for the site is amazing very personable and very understanding the door sliding door on building B has had problems for a while. The bathroom continues to get used by people who are not renters. I think they need to put an access on that door in the main building in a they have an access, but not a B and I really wish they would do that. Many times I go to the bathroom and it's just disgusting from homeless people going in there and just completely destroying it with filth in grossness other than that my experience has been pretty well and I would've given it excellent but this last move from one unit to another has been challenged with wrong access codes and just things not working correctly or telling me that I have a month of service for free and then charging my card the same day for the full amount which I do not give access because one card I use for business and one I use for personal and this is a business unit not personal
CLIFFORD C | Expérience généraleAs soon as I moved into the storage facility, they forgot to give me a new card and disarm the alarm system so when I went over there the alarm kept on going off, driving me nuts I went back twice and they forgot both times
Clifford C | Expérience généraleIt wasn't entirely clear that I had to use the check-in keypad then the door access key bad in order. That was a little annoying.
Jacob S | Online Move InThe staff allowed us to use the sliding doors a little longer then usually as we pulled into town later than expected. It was very kind and helpful to us. I wish I could remember his name ? Jordan?
Linda F | Premières impressionsDee gave great customer service and was very helpful at the time to choose a unit size.
melissa v | Premières impressionsThe man that helped me was fantastic nice guy
Geno C | Premières impressionsNo lock was in the room per our move-in instructions, but I was able to secure a lock one at the customer service counter. AR
ALLAN R | Online Move InI have no complaints!
Gesenia C | Expérience généraleFantastic Place to Store my belongings! I felt safe knowing where it was being stored!
Joshua B | Expérience généraleMerci.
Fabiana S | Expérience généraleTrevon, D (The Assistant Manager), and Kendra were all so kind to assist me after being injured and hospitalized. Due to bad communication on my part not theirs they continued to assist me to the best of their ability. Thank you so much to the Team at Gilbert Heritage you all are AMAZING!
AJ P | Expérience généraleIt was easy to access and move in the items I needed to store.
Martha D | Online Move InReserved online 2 storage units. Moved 2 1/2 hours to get here and the facility only had 1 unit. I had movers that I was paying every 15 minutes and I had to go almost 20 miles to another storage unit. Which should've taken two hours to unload ended up taking 3 1/2 and costing me an extra hour and a half. I believe the gentleman that checked me in his name was Dee and he did call around to find another unit.
ANGELA D | Premières impressionsFor rentals and storage, there is no comparison to U-HAUL.
kathy T | Premières impressionsThe facility was fine but the cost was too high.
Gloria K | Expérience généraleTruck was fine except inside of windshield was filthy and looked like it had a film probably from a smoker. Key wouldn't insert in padlock to secure the storage area.
john g | Expérience généraleMy only complaint is the price is a bit high, though it is very secure.
MAXWELL S | Expérience généraleStaff was very professional and helpful
BRYAN S | Premières impressionsBien
Syed A | Premières impressionsAll staff at this location was extremely helpful and professional..
Regina K | Expérience généraleWhomever helped me was amazing
Brad O | Premières impressionsSo far so good
Marlon W | Premières impressionsThe facility is older, but was overall well-maintained. However, we did discover our unit had subterranean termites, making tubes on the floors and the walls as we were removing our property.
Clark P | Expérience généraleVery friendly staff & clean facility. Gave clear & precise instructions & information.
Shelbee D | Premières impressionsEverything was fine
Lorraine L | Expérience généraleThe process was very easy to follow and convenient after business hours.
Leticia R | Online Move InFacility is laid out very well and was clean inside and out. Only complaint was the line of 26' trucks double parked along the backside of the forward building. It makes navigating through there a pain with a truck and it's only wide enough for one vehicle to pass through. I get that they're large vehicles and space is a premium on the lot.
SEAN G | Premières impressionsSame great service helpful and friendly staff
Juan H | Online Move InThe team and manager at this location was very helpful!
Chanceler T | Online Move InEverything went as planned. My storage unit and access are perfect. Thanks to everyone!
Mary E | Premières impressionsI received help with the UHaul app at the location. I apologize, I do not remember the name of the young woman who helped me. She was amazing: patient, knowledgeable and kind while assisting me. I really appreciated her help.
Angela T | Online Move InThe staff were rude and unprofessional
aaron B | Expérience généraleGood and helpful staff plus good facility
Robert M | Premières impressionsEverything from renting the Uhaul, to renting the storage, to exiting the storage was Excellent. All the Employees were always very helpful. Definitely will be going back to this location and recommending this location in the future.
Breezie L | Expérience généraleWhen I arrived at the U-Haul place, I wasn't sure where my unit was and apparently I drive up to the wrong building, also I was confused about the check-in process. But I believe that was mostly my fault since I didn't look at the building map beforehand and I didn't watch the check-in guide video. If I had I may not have been confused. HOWEVER, I went to the office and the gentleman that I spoke with was very helpful and knowledgeable and I was able to find the correct building and my unit easily after following their instructions! After hours check-in was also very easy and it was a great experience overall!
Graylin B | Online Move InOnly one thing: The security code entry (Star) *_______ # (hash tag) and how the security display shows logging you in, and then logging out to your storage unit should be better explained by the staff. I was in the storage area and several times the alarm was being tripped by people that did not understand the system. That made me feel the security worked but the fourth time it went off it was an annoyance.
Doug M | Expérience généraleEverything was great, just got way too expensive with all the price hikes etc.
CODY M | Expérience généraleI had excellent service, both when renting the storage unit and also when I closed out my rental. I also rented a cargo van with ease. Good management at this facility.
Heidi O | Expérience généraleThe whole staff was very professional and helpful!
Breezie L | Premières impressionsAll was Super!
Russell S | Premières impressionsStaff is friendly helpful efficient and professional
Regina K | Premières impressionsThe staff was always helpful, understanding of my situation, and more than willing to help.
STEPHEN T | Expérience généraleVery nice and helpful people. A pleasure to deal with.
Steven J | Expérience généraleThis is the best storage facility I have ever been too. The staff are friendly down to earth and very understanding. I would gladly tell my friends to rent from uhaul.
Pepe H | Premières impressionsI’ve had my 3 storages for 6 years there.
REBECCA B | Premières impressionsEveryone was very helpful and kind.
Lisa E | Premières impressionsThe staff was very accommodating. There was so much chaos with moving my apartment into a storage unit and UHAUL was helpful and understanding. They allowed me extra time with the truck and also helped me upgrade to a larger storage unit without any hassle. Merci.
Rozlind S | Premières impressionsEverything was good.
Lorraine L | Premières impressionsAs an ever demanding world, the hours available for your customers to access their personal belongings are not meeting the fast lifestyle we have to accommodate.
Brian G | Premières impressionsHelpful and friendly staff. Facility clean and well lighted. Would definitely use again in the future if needed.
JOSEPH M | Expérience généraleThe staff have been courteous, friendly, and helpful. I am so grateful for having my possessions so well cared for- thank you!
GREGORY S | Expérience généraleNice and clean facility, everybody friendly, helpful and professional .
Nahser T | Premières impressionsTrevon demonstrated excellent active listening skills while he initially, efficiently and with a smile, proccessed my order. When there was an issue he immediately called me knowing, because he listened, that i intended to use the locker right away and made it right so i could! Merci.
Angela C | Premières impressionsGreat people! Outstanding service!
ROBERT S | Expérience généraleThey accommodated in every way!
Karen G | Premières impressionsA big thanks to all of you. Thank you for always being polite, courteous and professional.
jill g | Expérience généraleI originally rented a storage unit online but when I got to the facility the unit price was different and the size was smaller than anticipated but I was told it was the only unit available. During my 1 year stay I upgraded to a larger unit (the size I originally thought I was getting that increased my monthly rent. About 6 months after that the storage rent increased. The reason I decided to move is because the storage rent was Increasing again. I sent an email requesting my rent stay the same as it had just increased. I did not get an response to that email only a bill stating I needed to pay my rent early if I wanted to pay the same amount for the current month as the new rate would be in effect if I paid on time.
Keisha M | Expérience généraleExcellent Service☺️☺️☺️
BARBARA G | Premières impressionsAll associates were kind,knowledgeable and considerate.
Lynn R | Premières impressionsService was very good people in the in U-Haul were very very nice thank you
thomas g | Premières impressionsI have always had a good experience with uhaul especially here at Gilbert and Houston location.
Mary S | Premières impressionsIt would be nice if monthly rates were prorated
Cassandra A | Expérience généraleThey are very respectful very professional and very helpful excellent U-Haul storage thank you for your services
gladys c | Expérience généraleI needed a little help getting in an got it the morning staff was wonderful great help.
Orisha E | Online Move InDeandre was great help!
Lindsey C | Premières impressionsLogging in & out doesn't work well if other folks there.
Bob R | Online Move InI reserved a storage unit on 2/4/22 and paid for the lock. I prestigious email stating the law amount was to be refunded so I called to question why and they stated that this facility does not participate in online rentals or reservations it's first come first serve and they should state that up front and not participate in the reservation process if I'm not going to honor it. I also still have not received my receipt for the contract and payment after my visit on 3/9/22.
Jennifer P | Premières impressionsThe staff always appeared overwhelmed. I was rarely greeted when I went into the office area. And the biggest frustration was that when I did need to call and want to talk with someone at the facility, 9 times out of 10 they wouldn't answer the phone. It would flip to a general uhaul answering service. I wouldn't need someone at the general uhaul number. I needed to talk with someone at the facility. A lot of times my card wouldn't allow us in after office hours. Yet no one would answer the phone at the number provided to call with after hour concerns. This isn't the first uhaul facility I've stored my things at. But by far the least receptive to customer needs. Otherwise, my needs were met.
kim w | Expérience généraleWhenever I came everyone was so helpful and friendly I thank everyone for their great customer service
MYRNA W | Expérience généraleEveryone at this Uhaul location is extremely excellent, friendly, helpful and professional. Jennifer the Manager at this location runs a great crew and a tight tip-top ship. One of the best Uhaul locations in Arizona.
Chris S | Premières impressionsSome issues with set up/overcharges in the beginning. Overall experience was positive, Jennifer was very responsive and helpful!
Annie D | Expérience généraleManager Jennifer was great! Thank you!
Jesus C | Expérience généraleGood Service, no issues to report
Thomas W | Premières impressionsWe were satisfied with your service and will definitely do business again
Debra G | Expérience généraleSecond time using storage. Easy and smooth.
JOSEPH M | Premières impressionsFirst time user and it was very easy to use and we will be back in April to rent again!
Nancy P | Expérience généraleSome of the staff could be friendlier but overall my experience was pretty good.
lamanda M | Expérience généraleIt was great until the 24 hour access was changed to office hours only
Robert M | Expérience généraleExcellent
Matthew M | Expérience généraleThe price for my storage seemed a bit pricey but overall despite the early closing hours, the uhaul storage facility was a b+ rating for me. Thx UHAUL!!!!!
JOSE G | Expérience généraleRobinson went above and beyond to be helpful and courteous. He showed us around the facility gave us all the information we needed and couldn't have helped us more. Definitely will recommend Gilbert facility at Heritage pointe.
linda t | Premières impressionsAbsolutely good service.
Larry R | Expérience généraleThe staff was very friendly and helpful. The rates were better than many competitors in the area.
John P | Premières impressionsIm handycaped and I am very disappointed that my two rooms are in seperate buildings.
Carlia W | Premières impressionsFrom start to finish I had super nice stuff helping me along the way
Erica e | Expérience généraleWould definitely recommend and use again if we need to!
Julie W | Expérience généraleVery helpful staff and your gm was truly a great experience. She was helpful and answered all question we had.
Joshua T | Premières impressionsI was kept waiting outside in plus 105 degree heat when I called for assistance in getting into the storage building. There were several employees cleaning and preparing trucks in the front. I yelled across to them for assistance and every one of them ignored me. I went back inside because no one ever came to assist me. There was one person on the counter, no one to assist customers with needs other than renting!! I have rented here in the past and it was a breezy, seemless move in and move out. I would recommend simply because it is always so clean in the lobby and the units!
BONNIE T | Premières impressionsJennifer and her staff do an awesome job!
Dolores l | Expérience généraleMy belongings were kept in the same storage at Uhaul for over 5 years. I went there from time to time to get an item. The facility was always very clean, accessible and secure. Even inside my unit, there was no sign of critters, bugs and even showed very little signs of dust. I'm glad we chose Uhaul, and I highly recommend.
BRADLEY L | Expérience généraleThis was an awesome storage facility Everyone was great, kind and professional especially the manager who signed me up for Storage Unit over a year ago
Terrence B | Expérience généraleI made an online order for a 10x10 self storage unit. I also purchased a lock online so that I'd get it all done at one time, QUICKLY. My experience online was great. Everything was so easy to find and setup. I wish I could say the same about my visit to the store. I think the person who helped me was new or they were having a bad day. I wasn't greeted and I didn't feel welcomed. I explained why I was at the store, I was asked for my name and then I just stood there while she worked on it. There was a lot of awkward silence. I asked if everything was okay and she said yes and kept going. I got the vibe she might be having a bad day. I had the order number, to help finding my order. I kept offering it when nobody could find both of my orders. I had proof of all of this. I didn't know what was going on. This was frustrating. Another gentleman came to help the woman who was helping me. Apparently they wanted a 3rd contact phone number but weren't conveying the message to me. After a few minutes of trying to figure out what they were speaking about, I figured out they wanted a 3rd phone number, so i have then my mother in law's number and address. Why wasn't I asked for this online? What i really didn't like was that if I didn't provide this 3rd contact, i wouldnt be allowed to rent the unit. That needs to change! I almost walked out of your store. This next part was not their fault, but the system went down during all of this. I checked on my phone if your website was experiencing this, and yes, it had effected that too. I would've understood if I had been told something was a miss with the system. I happen to overhear the employees talking that the system was down, that's why I checked. The store didn't have the lock I ordered, so they gave me another one. Until I got out of store and was almost to my car. Someone found the lock type I had ordered. I gladly exchanged locks and went on my way. I've worked customer service for many years and I wasn't happy with the way I was treated. But I was also in a rush because I had to go to work. I could've been a bit more pleasant. I work at Chase Field and I still had to go home, get dressed and drive a half hour to downtown Phoenix. I just wanted to leave because I had to get to work. I still thanked everyone anyways when I left because they still helped me. I'm not mad and I have no reason to slander anyone. I don't want anyone fired! With all this stuff going on in the world, i don't want someone to lose their job over me. Give them another chance to make it right. I think they deserve another chance. This is how I recall my visit and unfortunately, my experience wasn't pleasant. I hope this can become a coaching experience for everyone involved and I hope that this would improve the customer service in the future, as I am now your customer with a storage unit. For how long will be determined by the level of customer service I recieve going forward.
Niccolai D | Premières impressionsI was very happy with your service and your staff are great. Merci.
Inez R | Expérience généralePromised a unit. Called the day before to confirm and asked for a unit number. Was told they couldn't give me one until I showed up. Understood. Upon arrival, was told that they had no unit for me and that they couldn't/wouldn't do anything for me. Called by facility a couple weeks later asking if I was gonna keep using my storage unit. Wait what?! So you either had one and didn't care to give to me or you didn't have one but still wanted to charge me for one. Worst of it?! Their check in kid stole my AirPods out of the truck while I was returning it. They were on the key ring, I know exactly where they were. They denied and denied and didn't seem to care. Liars and thieves here. Beware!
Mark L | Expérience généraleThe Uhaul location in Georgia where l picked up the truck gave me a broken truck with a bumper hanging down. My dad drove the truck all the way from Georgia to Arizona and had to listen to the loose bumper flapping in the wind the whole entire way. When l mentioned it to the manager at the Gilbert Road location she didn't seem to care or want to take any responsibility for it. Otherwise the Uhaul storage unit on Gilbert Road is a nice place. Clean and orderly. I just didn't appreciate Uhaul giving us a busted up truck to drive across the country in. That was NOT COOL!!
lamanda M | Premières impressionsThe initial process of putting me in a small unit until a 10x10 was available went "ok", tried to correct tge phone number 3 times, call center and in person, still wrong primary #. Was advised to return after the 7/21 auction. Went back twice & called, 4 units available, nonposted, wasn't offered one. Frustrating on a fractured toe!
KAREN W | Expérience généraleVery frustrating to never be able to speak to someone at the specific location, routing to a central person who know where , waiting on hold for sometime when your situation can't fit within computer prompts is unfortunate. My solution would be don't move! Staff once there were great,
Sandy M | Expérience généraleI have been using U-HAUL for quite a few years, everything, such great service. I'm sure I'll be using you again. Thank you such great service, even during a crazy pandemic.
Margaret C | Expérience généraleThere are signs and ads everywhere saying 24 hour access and online promotes 24 hour access but it appears to only be true for equipment rental namely returns. The late hours did help but in Arizona, the sunless hours are the best to take advantage of and I was grateful for the 5am access to make up the time. I thank your facility for being there for me and my family.
RACHEL O | Expérience généraleVery, very poor customer service. Ordered a U Box in June to move items from storage unit into. I arrived ,after calling for 2 hours and no answers, to find out that my UBox was there with no cover. I was told that I couldn't get it and had to go to a different Uhaul. They could have CALLED me and told me that BEFORE I arrived. Then, after I can back with ubox and emptied the storage unit, I told them to close the unit account. They had the nerve to ask me if I emptied it, that people say that they moved out but didn't. I WILL NEVER GO BACK TO THIS PLACE!!!! They also keep losing my information and I had to give it to them over and over again.
kelly l | Expérience généraleThis facility is seriously understaffed, however, each time I visited or had a question I was met with a wonderful attitude and professionalism.
Dolores l | Premières impressionsI was impressed by how helpful and cheerful the woman was who handled my set-up.
Rob S | Premières impressionsRude staff members. Robinson was very friendly and helpful though.
Kelly A | Expérience généraleI noticed 5 workers! Not 1 said just a moment, someone will be with you shortly! Nothing 5 ppl, get to the counter no sorry for the wait! Nada, the young lady didn't have on a name tag. Smh
FALAINE C | Premières impressionsStaff couldn't find my reservation even though I got them the number 3 times. After they found it I had to give them my information including card numbers again after doing it when I made the reservations. When I made the reservations (in the storage facility) I was told access hours were 5:30 am until 10:00 pm. Then, on the move in day I was told "office hours only 7am until 7pm." What is the correct hours? I was also told that there were 2 alarms for the unit, one at the door of the building and one on the unit it's self. After several minutes looking around a inside the unit I realized that that was some more incorrect information that I had been given. This place is not impressive.
kelly l | Premières impressionsVery pleased with the gal who helped me, very knowledgeable. Unlike the gentleman who sold me boxes with the wrong metal rods
Sandy M | Premières impressionsStood an hour and a half in line to find out you gave me a 5x5 when I had a confirmed 10x15. Ridiculously bad service and I believe it was an intentional switch since you didn't have any storage units left.
Carly B | Expérience généraleStaff rude
Justin S | Expérience généraleChelsea was amazing, she was part of the solution, not the problem, love people that think outside the box. Thank you Chelsea:)
Karen C | Online Move InGreatly maintained facility. Staff was very lenient during COVID when I was behind and gave me time to catch up on payments. Saved me a great deal in the long run. Excellent place!
Eric D | Expérience généraleShawn was great and handled all of my problems in a timely manner and was so nice and helpful.
TEKELA B | Online Move InAwesome customer service! Everything was a breeze!
Jennifer H | Premières impressionsMy only problem at this location, when you call in. The phone is routed somewhere where it just repeats the message machine over and over I've been on hold for 15 minutes no one ever came back to talk to me. Other than the phone communication U-Haul I will recommend again
jacob G | Premières impressionsCanceled my unit shortly after it renewed and they don't even prorate the rent. Won't even get a storage unit from U-Haul again.
Mitchell B | Expérience généraleYou are too expensive.
Brian S | Expérience généraleGreat place and super friendly staff.
Jason G | Premières impressionsThe young man was friendly on the phone. The young lady I spoke to previously was not. I've had these 2 storage units for 22 years. Questions don't apply as I did it on the phone. I haven't seen the storage units in 22 years. Profile won't let me change addresses. Ellen clinkscales 9118 oak pride ct. Tampa, fl 33647
ELLEN C | Premières impressionsThank you so very much
MARK W | Premières impressionsI reserved a storage unit online, however when I got the location I requested they didn't have one, so Heather from the mesa loc, called an Angel named Chelsea at Gilbert/Houston loc and they had one. As usual very competent , friendly & very patient. Thank you ! That all deserve raises!
Margaret C | Premières impressionsMerci
william d | Premières impressionsBoth gentlemen who helped me were very courteous and knowledgeable. I did not feel rushed or uncertain about any part of the process. Thank you to both of them.
HEATHER R | Premières impressionsalthough I did not ultimately need the storage locker, it was the best customer service I have had in a long time. The staff is very friendly and helpfull. I would recommend them every time.
Leah J | Online Move InRepresentative told us the unit was to the right out of the office, our unit was not in there. I went back into the office for help as we had not seen another busilding when we drove in. I waited in line 10 minutes and we started to drive away when we saw the other building and went in to see the unit. The alarm went off when we cut the lock string to see the unit. We still are not sure what to do when we return to put things in the unit.
Nancy P | Premières impressionsChelsye was very cordial an welcoming she show me the facility and make sure that I wasn't lost show me how to open the doors and how to deactivate the alarm I am really grateful for that.
Rita C | Premières impressionsThe manager was very quick to assumptions and calling the cops, didn’t care about being discreet about anything anyone was doing, usually I have a good experience, this one no one could do anything without a manager.
Nicholas C | Expérience généraleShawn was incredibly knowledgeable and helpful!
camille c | Premières impressionsDealing with this uhaul was a nightmare. The people including the operational manager were rude unprofessional people. I am so glad that I no longer have to deal with these people any longer.
Erin W | Expérience généraleGood service and good staff!
SACHIYO T | Expérience généraleThank you so very much
Inez R | Premières impressionsGreat friendly service from the stall the unit was clean and so was the building.
holly s | Premières impressionsMerci
Marcigtan w | Expérience généraleKeep up the good work!!!!
KEVIN J | Premières impressionsin a miscommunication I was billed for unit instead of a hold /reservation. I mentioned it to the staff member when I changed unit sized and inquired about the charge, it was indicated that was a hold not charged, when infact i was charged. However, the manager caught the error and contacted me and processed the refund immediately. problem resolved
Amy S | Online Move InThe woman that helped me was fantastic I really enjoyed my stay
Robert W | Premières impressionsYou guys are rockstars! I appreciate the way I was credited late fees and worked qith qhen I fell behind on the last unit. I had 3 for several months, your crew was always a pleasure to speak with.
Angela C | Expérience généraleThe personal very friendly and kind thank you so much excelent location and service keep up the good work.
Abigail m | Premières impressionsVery easy to reserve moving equipment and storage space. Pre-registration and pickup was quick and efficient.
George L | Premières impressionsExpensive but secure and taken care of.
Rignon F | Expérience généraleSmoothe as silk
todd b | Premières impressionsGreat customer service from all the staff, they were always friendly and willing to help. Facility was always very clean
Bernice A | Expérience généralevery clean and professional.
Kathryn T | Premières impressionsMy first experience using storage was great. I would definitely come back thank you
matthew k | Expérience généraleEveryone was very polite and very helpful. I was very impressed with everything. The staff was very kind to me and helped me with what I needed.
Diana T | Premières impressionsdespite everything with the facility itself being just fine, i was very disappointed with the overall booking process. I initially "reserved" it when I reserved the truck, only to get a call the next day i confirmed my reservation and provided a credit card for payment, and received a confirmation email. i then recoeved multiple follow up calls to cinfirm my move in date over the next few days, so mich that i emailed back my email confirmation reaffirm i still had my reservation, which i got another response confirming, and after all that, still did not have any reservation booked on my arrival. the whole experience prior to the actual move in was quite frustrating.
LUIS C | Premières impressionsPeople were super cool and helpful . Thanks again
Glen Y | Premières impressionsRecent issue was trying to get a new unit. Had to come in twice to get it completed. Yes it was over the holiday. But eventually it was done.
karen o | Premières impressionsThe guys were great! Got an easy to get to unit and having the carts was amazing! 4 hours of loading a 20 ft truck and we were unloaded in an hour and a half! Great experience!!
Michell B | Premières impressionsTanner was great, he knew his stuff and didn't try to force any extra equipment on me! Very friendly!
Brittany M | Premières impressionsThe store representative did a tremendous job, especially patiently helping me find the best storage unit for my needs. The 15 ft truck was perfect as well.
William D | Premières impressionsI appreciate the helpfulness of the staff.
Vanessa F | Expérience généraleWish I could keep it but we moved too far away . Really nice place, would rest there again
David C | Expérience généraleManagement and staff were awesome even though this is the more expensive option we decided to go with this because of them
Ryan C | Premières impressionsStaff, especially Chelsea, were exceptionally friendly and courteous and helpful!
ROBERT E | Premières impressionsEasily accessible and clean facilities. Never had any issues with billing or management.
MICHAEL G | Expérience généraleTanner was fantastic setting us up! Thank you!
Carolyn S | Expérience généraleThe facility itself was fine. Fairly clean, just a lot of dead bugs on the ground. The staff seems to be a bunch of younger less customer service oriented people. Too many times when I had questions, I had to deal with shrugs, cell phone usage and a general "you're bothering me" attitude. I would not recommend this facility for that reason only. For the most part using a storage facility is self explanatory and a solo mission, but on the off chance you need someone, you want them to be helpful and respectful.
abigail r | Expérience généraleThe staff allowed me and a family member to unload in stages, trailer first and then van. Also let us take a much needed lunch break.
Stewart W | Premières impressionsAs I rented a 26 foot Uhaul truck for move as I moved out of the storage unit, I wish I would have been optioned for the 1 month free promotion. Unit was secure and safe for my belongings!
LISA T | Expérience généraleFacility met my needs and everyone was terrific!
Monique F | Expérience généraleGreat storage. Served it’s purpose well, if I ever need to store again I know where I’m going
anthony c | Expérience généraleThe doors getting into my storage unit.... alaways disabked. Never opened fully last 4 months I paid to keep my stuff there? Dehabilitating? No... unless I needed a lot of stuff that day. Staff...? I rented a truck to get in there. And one to get out. Absolutely atrocious. No smiles. No "welcome in!" Nothing. They all walk (miserably slow) and can easily tell they hate their jobs. I'd recommend this place because it is clean, close to my home, and easily accessible (kind of). I wouldn't recommend even attempting to talk to staff, carrying large things through doors that don't work, or paying for a full month when you plan to leave earlier.
Brandon M | Expérience généraleDiana was very helpful and professional. Made a bad experience great!
David D | Expérience généraleThe only thing id recommend is ensuring the directions for after store hours entry is clearer. i had alot of trouble figuring out how to get in after hours. i was going to the wrong door.
dalton b | Premières impressionsThank you for keeping my valuables safe
Luise S | Expérience généraleThis was a great place to store items.
Bonita G | Expérience généraleThere are some homeless people living in there because they have a unit, they showed me their card. The guy and gal were in the bathroom for long periods of time. I observed this twice and when I asked them from outside the bathroom to please come out, that I needed to use the facilities, they stayed in for another half hour. I had to put all items that I was rearranging in the storage back in and lock it, then go to the front office to use theirs. Anyone can enter thru the doors and I also saw a man, twice come to check what there was in the area where you can pick up items that people don't want. I don't think he had a unit. You should really review your policy for entrance into the storage buildings. It is a security problem and it worried me that my storage would be broken into. I did get into a verbal confrontation with the male homeless guy. I brought up this problem with the front office and they said that they were going to monitor it and take care of the problem. I would definitely rent vehicles from them again as I really liked the people working there. Especially Jack, who came to my rescue when I confronted the homeless man.
Tina C | Expérience généralevery nice and cool
MARTIN M | Expérience généraleThe company lock was still on my storage unit, so I was unable to unload my truck when I was there. The company has to many trucks parked by building B so you cant park anything bigger then a 10ft truck if another truck is there unloading.
Nathan O | Premières impressionsEvery one there was very nice helpful n explains every thing to if u have questions or need any thing
RITA Z | Premières impressionsCustomer service is appalling. Too many issues to list!
PAM Y | Expérience généraleI will never use this company again there are other company that will treat us better
Erin W | Premières impressionsVery nice large facility with 4 sizes to choose from and first month free with truck rental made it an easy choice. I had used a U-Haul storage in Houston before but the Gilbert location was much nicer. Especially cleaner and easier to access the storage.
Dennis F | Premières impressionsI have used you guys many times. As usual you were excellent! I will probably be back. Thanks
SCOTT I | Expérience généraleThe storage facility is a little dated but serves the purpose of storage. Having to swipe the badge twice is annoying/frustrating & doesn't work half the time.廊
joe p | Expérience généraleFantastic
Camila F | Premières impressionsSome of the late fees were a little high compared to other storage unit places but overall very clean very safe very efficient
KIMBERLY G | Expérience généralestaff was always courteous and helpful.
A2Z T | Expérience généraleI feel submitting 3 telephone numbers to contact me and my State Farm policy number to ensure rental coverage is a little much and intrusive. I can understand 2 numbers and contact information for my State Farm agent but the policy number is getting too personal.
mary m | Premières impressionsCustomer service was first rate. Jack was awesome! Very friendly and helpful. Great job, and I will definitely use this location again in the future!
Kevin M | Expérience généraleThe staff member that helped me with both renting and checking out the rental unit was extremely helpful . He even went out his way to help me when Iwas having difficulties accessing the storage facility. My wife and I were happy to learn he is getting promoted with a new position at corporate office. Great experience with both renting a vehicle and storage unit.
Miguel C | Expérience généraleUpon our arrival we informed the manager, Misty Ward that we would have a POD being delivered which we would unload but it wouldn't be able to be picked up until the next day. She said, "No problem, we do that all the time." By the time the POD arrived, Misty had gone home and another employee informed us that the POD had to be picked up that day. That employee then called Misty at home and was told that Misty never told us it would be ok to be picked up the next morning which was a bold faced lie. We had to cancel send the POD back and pay for another month of POD storage which is more than the unit at your facility would have cost us. It was the last day that I was available as I was going out of town for 6 weeks. We canceled the storage unit and are in the process of finding another storage facility. I would have preferred your location since it's close but I don't want to do business with people that lie to me. If I can get a free month on the unit I will consider renting a unit from your location. If not I will go elsewhere and since your facility is where I get my propane for my grill I will also take that business elsewhere.
Gary P | Expérience généraleExcellent customer service. All the employees are helpful and friendly
Efren D | Expérience généraleWould use them again and recommend to anyone
Mary M | Expérience généraleVery friendly team and very accommodating. Great rate on storage and nice clean facility.
David Y | Premières impressionsI got a discount for getting a unit by the window for advertising. Unfortunately the units in the window are also 20degrees hotter. And the lights for the advertising stick out to far into the walkwa
Edgar O | Premières impressionsGate got stuck and came off the track. Got it back in but other than that. Everything was great.
Carlos H | Expérience généraleExcellent place. Staff is very helpful and friendly, facility is very well maintained and clean.
Zachary K | Expérience généraleAmazing customer service!! They went above and beyond to acomodare my needs. Special thanks to the general manager for everything! Highly recommend doing biz with Uhaul at Gilbert/Houston!
Johnathan K | Premières impressionsThe Manager was awesome
Carlos H | Premières impressionsI enjoyed working with the staff. They were friendly and helpful.
Zachary T | Expérience généraleThe staff there are fantastic to work with.
Alan W | Expérience généraleThey were very nice & helpful.
mary b | Expérience généraleInternet system needs upgrade resulting in long customer wait time getting served. Besides tech issues excellent service.
Miguel C | Premières impressionsSelling my house, had to move a few things out. Booked it online a couple days early, moved in, and got the 1st month free.
Lloyd W | Premières impressionsEasy access and friendly staff always. I appreciate that!
Jacqualin W | Expérience généraleThank You, for all the Help.
Marci C | Expérience généraleVERY PROFESSIONAL AND COURTEOUS
Matthew M | Expérience généraleAlways the best Customer Service!
Candace A | Expérience généraleFrom checkin to checkout excellent experience!
Gerald J | Expérience généraleJack did a great job getting us set up in storage. The moving process was stressful, we were grateful the storage process was not! Thank you U-Haul
lauren r | Premières impressionsstorage was a blessing during my flooded bedroom restoration.
Barbara W | Expérience généraleThank you for a pleasant visit from start to finish.
Marci C | Premières impressionsGreat customer service.. very helpful
Mario L | Premières impressionsI want to give a shout out to Misty Wicks. We had a terrible experience at another U-Haul. You were kind, calm, cool and collected. Thank you for turning our day around!
MELISSA E | Expérience généraleVery courteous and knowledgeable.
Iona D | Premières impressionsThank you Tanner and Jack for all your help!
Jeff M | Expérience généraleStaff is always helpful and friendly!
Colleen F | Expérience généraleThe reason why I stored my items at this location was because it was air cooled. It was supposed to be between 75 & 85 degrees, but it was always just over 90 degrees.
Regina B | Expérience généraleWas disappointed on move out Day had asked to barrow a dolly to move a heavy dresser and was told to use the carts and lay the dresser down. Ended cracking one door in the dresser.
Adeline A | Expérience généraleGreat experience
Amanda B | Expérience généralethis was a pleasant experience during a difficult time and the space helped to restore my living room to normal.
Barbara W | Premières impressionsExcellent
angela w | Expérience généraleVery efficient and friendly personnel. I chose the right place.
Maggie R | Premières impressionsI have had multiple occasions to come into this Uhaul location. The staff in always knowledgeable and friendly.
Colleen F | Premières impressionsU would highly recommend this place.
monique p | Expérience généraleEverything went smoothly, thank you
RAEANN S | Expérience généraleAll the staff I encountered were very helpful and friendly. Shout out to Misty, thank you!
thelma l | Premières impressionsGreat service!
Amanda B | Premières impressionsStaff was pleasant and knowledgeable.
elizabeth h | Expérience généraleGreat place to do business with!
Robert B | Expérience généraleNo issues
Lorraine E | Expérience généraleEverything was great until it was time to move out. I couldn't reach the store over the phone for days and called in to the corporate offices - they couldn't reach the store either.
Christine P | Expérience généraleWade, Joy, Misty and Monica were a pleasure to work with. After telling them the horrible story about my trip, they took the time to make sure my check in went smooth. Wade was a rockstar!
Kristy M | Premières impressionsI was very happy with this facility but after 5 years it was just time to get my belongs out but I would without a doubt recommend this facility to anyone you have always been so kind and fair to me .
mary h | Expérience généraleVery friendly
Nicholas C | Premières impressionsI was very pleased with the Staff and seccurity
Donna S | Expérience généraleMerci
Carlia W | Expérience généraleGreat Service!
Enda C | Expérience généraleVery friendly and easy to rent from.
Justin A | Premières impressionsthe whole staff was nice to work with
darlene z | Expérience généraleEveryone was very nice and helpful.
Brenda S | Premières impressionsWade was great!
Diana S | Premières impressionsThank you for everything you guys were amazing!
leslie n | Expérience généraleThe customer service was and continues to be beyond amazing! Everyone I dealt with went above and beyond to help me through my stressful situation. What an awesome team!
Verna A | Premières impressionsThe young gentleman was very nice and explained everything to me
Dawn R | Premières impressions.
Brian W | Expérience généraleVery helpful & efficient
Victoria R | Premières impressionsEveryone was very helpful.
Lavona C | Premières impressionsno issues, thank you for a safe place to store my belongings
Kevin B | Expérience généraleI was very comfortable knowing my things where secure.
Janette S | Expérience généraleOutstanding Service!!
Doretha M | Expérience généraleThanks to a great team
YVONNE J | Expérience généraleI can not say enough good things about this location. They go above and beyond. The facility is VERY clean
Rebecca M | Expérience généraleAll of the counter staff were professional, Courteous, helpful and friendly. I was very impressed with the cleanliness of the storage area. Thank you to Misty and Monica!
Mary J | Expérience généraleEveryone was always super helpful they have great prices and great deals.
Juliet P | Expérience généraleGood job.
Paul Z | Premières impressionsEveryone at this location was extremely helpful, and friendly
Josh V | Expérience généralegood people
MOSES N | Expérience généraleVery helpful
Robert W | Premières impressionsYou have trained Dailen Ford well. He did a great job!
Kevin S | Premières impressions.
WILLIAM T | Expérience généraleVery efficient, kind and helpful. Thank you!
Nicole S | Premières impressionsWonderful place to store my belongings! EVERYONE was so helpful!!! Thank you Misty!!
Roger H | Expérience généraleMisty and everyone who helped us was beyond helpful!! Thank you guys!!
Roger H | Premières impressionsYour friendly staff made it possible for me to unload my very full pickup at no cost. After a very long drive, and with few options, Jack and the rest of the crew made me feel welcome. Thanks so much
Kris H | Premières impressionsMisty went above and beyond when helping us find a reasonable rate for a trailer...that was great!!!! Then Tanner helped us with get a storage unit. Thanks for the help The UHaul team was awesome.
Andrew L | Premières impressionsExceptional service
KRIS O | Expérience généraleThe staff was always helpful and courteous. My only complaint is that the computer system seemed to be difficult for them to work. It took nearly an hour to get the storage unit setup.
Sean B | Expérience généraleKeep up the good work
RIZAL G | Expérience généraleExcellent would have been the rating except for a snafu at the start where my auto payment was not placed on the account as promised causing an issue.
A2Z T | Expérience généraleUHaul has been great for my storage needs. The staff were very helpful and friendly.
Eric D | Expérience généraleThe service was good
windy l | RéservationFriendly and efficient.
Diane A | RéservationGreat people always willing to help
Lloyd S | Expérience généraleYour new employee, Bryce, demonstrated excellent customer service skills. He was a pleasure to work with.
Marcella B | RéservationGreat location
Rebecca M | Expérience généraleWas hard to get to unloading areas sometimes Also rented 2 units with free month storage deal mentioned it first time 2 days later got second unit didn't mention it was charged (was reversed)
Larry S | Expérience généraleWe had a 28 ft trailer coming from NJ and I was looking for a storage place that would allow this trailer to parked overnight. Uhaul would not accommodate our needs. Went with LifeStorage.
Alpesh P | RéservationKeep it up always
NABIL S | Expérience généraleVERY COURTEOUS AND PROFESSIONAL
Matthew M | RéservationMy experience was good. I only wished they offer more large storage units, I had to rent and pay additional monies for an additional fee.
kimberly S | Expérience généraleAll staff were friendly and helpful especially Ann.
John H | Expérience généraleLe personnel était amical et serviable. Even though their computer system was down it appeared that they knew the workaround and for the most part tried hard to get it done.
Dave M | Expérience généraleNo problems pretty simple and straight forward.
Larry S | RéservationAmy (your storage manager at the Gilbert and Guadalupe location) was amazing. She went above and beyond to crunch numbers for me about a tentative my and storage needs. Polished customer service ski
STEVEN C | RéservationI highly recommend this facility! The office staff is very helpful. The units are clean and secure and I never felt I had to worry about the safety of my items.
ROSA B | Expérience généraleYou guys helped me more then you can know
Herbert L | Expérience généraleExcellent service à la clientèle
Nicolas J | Expérience généraleHi
JULIAN M | RéservationSecure and safe
Brent D | Expérience généraleThis was a very emotional and stressful move for me this time around. U-Haul manager and Leah were most helpful during this transition. I appreciated their patience and excellent cust serv skills.
Judy B | RéservationThe crew there work really well at satisfying the customers. I had 7 U-Boxes to shuttle and they made sure they were ready and swapped out quickly with little wait time.
ROBERT S | Expérience généraleI made a reservation for a 5*5 storage unit & 4 hour pickup. My daughter got the pickup at 5:30pm but could not get the storage unit said I had to be there & unclosed at 7pm. In renting the truck &
fred s | Expérience généraleFacility was in excellent condition but the staff made it. They were so friendly and helpful.
Niki L | Expérience généraleEveryone was extremely friendly and always helpful. I would recommend this facility the best I've ever dealt with. Thank you for all you did to make this as easy as possible.
Michael S | Expérience généraleIt met all my needs! Thanks again.
Charles O | Expérience généraleTrevon and his staff were outstanding. Excellent customer service and extremely pleasant to work with!!!
MELANIE T | Expérience généraleWe have used your location for years. It's always been a pleasant experience.
Nina g | Expérience généraleWe moved out on the 9th. You refused to prorated our month and instead kept 100 dollars that should be ours. I will never use uhaul again for anything. You would rather double-dip than keep customers.
Michelle F | Expérience généraleAlways helpful and super easy to work with.
MARTINA H | Expérience générale