Just thankful I was able to receive my things and it not get auctioned off
Veronica Q | Expérience généraleCustomer Reviews for U-Haul Moving & Storage at Good Hope Rd
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Your staff was all good help thank you
LEWIS C | Premières impressionsGreat service and professional service.
shirley hEverything was great!!
Phyllis DI could not adjust the drivers seat, so I had to sit on the edge of the seat to reach the peddles.
Roseanna WNo improvement. Great service!!
GLORIA TThey were not able to accept the return 6×12 trailer but immediately helped by transferring me to the Good Hope location. That too went smoothly.
John RThis is the fourth time I have rented from this location in less than a year. How about some sort of customer loyalty appreciation discount.
Ernest SI was over charged, a $30 rental turned into $136
Tia HBien
herman hEverything went smoothly. Kendra was so pleasant, helpful and professional. We had a great experience.
Denise BTeaching your employees customer service skills and try being friendly and welcoming to customers!
April SKenya was very professional and polite and she only one who know how to talk to the customer. I appreciate her so much. Please give her a raise.
eve sGreat no people customer service
Terry CThe General Manager has a bad attitude. I feel as if she doesn't like her job. She didn't greet the customers nor smile when interacting. Also, she was very condescending.
Esma MRien
Paul MMy experience at the 5701 W. Good Hope location was pleasant and the employees helpful. They answered each of my questions and made me feel welcomed and at ease. I believe people still make the difference. It was the poler opposite of the experience I had moments earlier at your 7677 W. Appleton location. It started uncomfortably and deteriorate quickly. Upon entering I noticed the general manager (Mr. Joe Lindl) was looking directly at me but failed to greet me. I therefore greeted him. I was asked for my driver's license and phone number which I supplied. When he entered my information he asked if i had rented from them before, i responded that i had not. At this point I received a curious look from Mr. Lindl as he repeated the question a couple of times. He calls my number while we are standing there and I show him I've received his call. He then took pictures of both the front and back of my license and then asked for a reference name and number. Again which I provided. He proceeds to call, gets an answer service and asks for additional names and numbers. I begin to feel the level of scrutiny that I am being placed under to be unreasonable. It has seemed to escape Mr. Lindl that it is 715am on a Saturday morning and that calls this early may go unanswered or considered an irritation. When I inquire why so much is necessary he informs me that he has had three trucks stolen in the past month. I responded that has nothing to do with me. He says that it does. I repeat it does not, "I did not steal your trucks." He says he is doing what is required. I now ask for proof of policy that these request are how U-Haul operates. He proceeds to say I'm telling you the policy. I repeatedly request something in writing. Finally Mr. Lindl tells me to have a nice day as he walks away. I was ready to accept that the issue was a systemic one within the U-Haul corporation. I am glad that I took another chance and went to your 5710 location. They renewed my respect for your company. Thank you for giving me a forum to express my thoughts.
Ramon DI had a great experience picking up my van but when dropping off the older man was rude. Its not like renting a Uhal is a daily task so when asking what he needed from me he was rude.
desirae cEverything went great. It was great for me so I can say what need improving. Thank you for your services.
jacquelyn bI put the truck on full I need my money credited back to my account please and thank you
miracle mJohn and Joseph were excellent and all of the service was good. u haul Thanks!
JESSIE EEvery one of the employees that I communicated with was courteous and friendly.
Leon WRent vehicles that actually work. Don't charge customers for additional fees unless you inform them
Joe AExcellent service
Nowella SI will like to thank you I will use your service again. Thank you very much.all so much
Glenda WKedra is great at her job. She gives good service! She is knowledgeable of products and services.
TERRI TThe woman that was working was so nice and definitely went above and beyond to make sure she helped me. This is my third time there in a month and she has been Awesome every time!!!
michelle fThe mobile check-in.
Ronald WRental was easy to do. Excell was very helpful and knowledgeable.
Jodi SDolly's tire tie ropes were all shredded by either previous renter or before then. I had a hard time unwinding and tying ropes. Terrible experiense. I was far from the uhaul, so I could not come back to exchange dolly. I did not expect that. I was afraid car would slip out so I was going extra slow. When I returned the dolly your worker was giving me attitude that I make his work extra hard. I mean If you don't like what you do DON'T work there. My previous rents were good, but this time it was not. I like Uhaul for its variety and simplicity, but this time it was not a pleasant experiense. I guess I will have to be more vigilant about equipment next time. I'll still rent from you, but please look at the equipment more thoroughly. This was a real safety issue.
abraham lNothing much...service at pickup and return was excellent....thanks
Albert bRepresentatives were friendly and helpful.
JAMES JCommunication is poor no one can answer questions when asked
Jasmine W | Expérience généraleGREAT CUSTOMER SERVICE
Catherine R | Premières impressionsCsr needs to be a little more friendly
Tammy WBien
Jean KEveryone was very friendly
Doug SThe young lady who worked at location on 60th and Goodhope on Sunday by herself was sick. 1/6/2023 and gave the best consumer service to every individual I seen walk in the door. WOW IS UHAUL BLESSED TO HAVE EMPLOYEES LIKE HER. STAY AMAZING AND HELPFUL!! HOLLEYHOOD
DAWON H | Premières impressionsHidden fees not explained properly and reimbursement information was not given. Originally quoted for 68 for rental and was charged 160.00. Will not be using uhaul in the future
Joseph JThe workers who checks the trucks in and out are rude as heck!!
Thurman AEverything was very good
Tonya QHappy New Year 🎆🎊
PATRICIA WThe equipment was clean. But in terrible shape. The steering wheel had too much play and I nearly crashed making my first turn. The appliance dolly wouldn't roll half the time. It was AWFUL! No one offered help. I had to struggle with everything, while people watched. Used to be folks offered assistance when they see a customer struggling. I hated this experience and I won't be back or recommending UHAUL to anyone!
Priscilla CGreat customer service I was very satisfied
ROBERT CIf a customer is speaking in-person with a UHaul representative regarding a reservation policy kup. It would be great if customers weren't redirected to use the mobile app to continue with their reservation. It's pointless to have a live agent in front you who can help only tell you to go online.
AUTUMN MThey everything you need to do your move get smooth
Gerardo OAgain, very disappointed that U-Haul is not a military friendly company. I will be letting all my friends know when they asked me about my experience, and I will also let them know in conversation that U-Haul is not military friendly.
DAVID PIt was fast and your staff was very kind. Great experience.
Jennifer KThe customer service associate that helped me was warm, welcoming, and very helpful!
Cassia PThe employees were very friendly and always able to answer a question or request-the facility and unit were easy to access and met our needs!
Nicole H | Expérience généraleMy storage was infested with roaches
Erica M | Expérience généraleThe person at the service desk was very efficient and deserve a huge bonus or raise. The person was working two registers.
Mary M | Online Move InThe U-Haul Storage Facility is conveniently located and the variety of storage options suited our needs quite nicely.
Rick Q | Premières impressionsThey kept giving me a call every single day concerning a storage unit that I did not have I told them we closed out the unit back in back in June. And I still received calls I even stayed on hold for 30 minutes why the young lady ruined and checked
Desiree H | Expérience généraleOnly thing I didn't like was every time I came , my card didn't work . Other wise great experience.
Sherala W | Expérience généraleI was asked did I need 24 hour access I said", yes. Arrived after hours with a truck full of furniture and could not access my storage unit. Was told they could extend my truck rental for me at a cost to me and would have to park the truck full of furniture out on the street overnight. So unfair
Ukeea B | Premières impressionsYou guys are awesome
RANDY H | Premières impressionsThey have one of the best man yours overall in the City of Milwaukee. Check my record. I have used other ones but 16th and good old past the best manager.
APRIL B | Expérience généraleUhaul did a great job 👏 I will come back if I need a uhaul thanks 😊 🙏 you for the help
Lewis C | Expérience généraleEveryone at the facility made my experience and transactions extremely easy and quick. I I rented storage and a van. Check in and check out both were super easy and quick. The staff is excellent. I interacted with three different people and all were very friendly and helpful. I have storage at another facility but this one is much better. Very well maintained. I highly recommend this location for all of their services. Outstanding A+ Thank you for making my move much easier.
DAWN B | Premières impressionsI had to get a U-Haul in the storage at two different U-Hauls and the lock doesn't work on the U-Haul so I can't lock the truck up.
shevella b | Premières impressionsJust want to thank the u haul staff for keeping my belongings safe and I will use you guys again when needed.
YOLANDA M | Expérience généraleIt was clean, well kept and no signs of bugs or rodents.
SHEREE W | Expérience généraleNever had any problems.
Paula B | Expérience généraleStaff is rude on the phone I have rented from uhaul Lon several occasions but never in Milwaukee this was the worst experience ever
vicki h | Expérience généraleClean and well maintained. Very difficult to get people on the phone. Other U-Haul locations are answered within 2-3 rings. This one I always a wait, but yesterday I called from outside the building, 5 minute wait, I went in, no one on the phone…
Joe B | Premières impressionsPlease let the staff know that I appreciate everything they did to make my transition smooth. Planning a weddings and moving was not easy. Keep up the good work team.
Vanessa S | Expérience généraleI moved out of my storage unit last week after renting it for nearly 10 years. Overall, my experience had been positive up to that point. But I had 3 negative experiences this week that have led me to never use this facility again or recommend it to others: 1) When all of my belongings were removed, I saw that the floor was covered with mouse droppings. I now fear that the rugs, clothing and linens that I stored there are contaminated and cannot be used. 2) When I moved out of my unit last Sunday, the office was closed. So I planned to stop by in the next few days to cancel my lease. On Monday morning, I got an e-mail stating that my credit card would be charged for another month on June 12. I went to the office at 11:00 a.m. to cancel before the autopayment went through. Both the person on duty and the manager told me it was too late because the charge had already gone through. I needed to notify them the day before the payment. Since it has been 10 years since I rented the locker, I had no knowledge of this. I asked if they could make an exception since I have paid on time every month for 10 years and they said no. IS THIS HOW YOU TREAT YOUR LOYAL CUSTOMERS? 3) The storage building wreaked of marijuana smoke.
JILL G | Expérience généraleI had a great experience with Uhaul. The staff were very helpful , thanks Uhaul
DELORISE H | Premières impressionsI've appreciated the level of service received at the Uhaul location on good hope. Mgr Patrice Henry does an great job.
JOAQUINA W | Premières impressionsMy furniture got wet inside the storage meanwhile I had insurance and will be contacting the store soon
Rochelle C | Expérience généraleNa
daryl s | Premières impressionsI was very pleased, so pleased my son needs a storage that I am going to use you guys again.
ruby a | Expérience généraleThis place is well managed! Clean and employees always willing to help. Merci.
RAMON J | Expérience généraleRude employees and they were never around
joe s | Premières impressionsThe staff was very helpful I was able to change the schedule date of rental without any issues . I will definitely be using U-Haul again
Mark A | Premières impressionsBest Uhaul place in town! Storage is always clean, employees are always helpful and rates are fair. I'll be back if ever in need of storage. Merci
STAR W | Expérience généraleI love this services that this company provide and will be using and referring them to others.So thanks for your services.
JANENE D | Premières impressionsThe Lady that helped me was super helpful all around
Carey M | Premières impressionsOverall experience was great. Very satisfied with overall service. Will be using U-Haul in the future.
Linda N | Expérience généraleStaff is knowledgeable and very helpful. I highly recommend this location!
Patricia A | Premières impressionsCheck in wait times
Michael H | Online Move InVery rude woman who assisted the front very disgusting nasty attitude has poor customer service you should start considering on finding an individual who has better customer service than her. The other staff was more helpful than her rude nasty self of a human . She don't know how to do her job at all so salute to the other employees especially to a younger gentleman who helped me as should .
angel m | Expérience généraleOnly one problem doors were frozen shut but that's beyond anyone's control. They were excellent with working with us getting our stuff out storage. They were good.
tamara e | Expérience généraleGood customer service. Very helpful!
Delores O | Premières impressionsGreat place!
kirk w | Expérience généraleManagement was horrible and always over charged..horrible store I’ll never will come back
lance l | Expérience généraleVery friendly and helpful staff. Clean environment and well lit storage area. I was very pleased.
Tora W | Premières impressionsThank you when I needed help you all were there ok again thanks
robert n | Expérience généraleEverything was fine except when my son in law moved all my items out. I was recovering from surgery so he called me and had me on speaker we were advised that all I had to do was call the store and advise them Everything was out. It took 3 phone calls and even then someone called to advise me that my payment was due. Everything was moved out on Thursday Oct.27th During one call I was told they were entering a note and were calling the Goodhope location to have someone take a look and confirm the move out. I could have been charged for the lack of communication after we were advised on what steps to take. Overall it was a pleasant experience.
BRENDA O | Expérience généraleOverall good
VALARIE A | Premières impressionsThank you for your services.
DELETHIA V | Expérience généraleThere were many issues withy storage. There are times when they were trying to take money when I was supposed to have a free month. I have asked the staff multiple times if they can assist me closing down my locker on October 12th but yet it took them 5 days before they officially closed it down on October 17th. This is the worst storage company I have worked with and I will not be returning.
CARINA M | Expérience généraleThe staff was very friendly and helpful among each other and customers.
lukicia d | Premières impressionsNa
HEATHER R | Expérience généraleWish storage for outside at least 24 hours
VELORIES G | Premières impressionsI was told that the unit would be big enough for my belongings and it was not I had to get another unit for the rest of my things. I feel like I was told this to get more money from me that's why I got another unit some where else.
Marcy C | Expérience généraleI had a box truck reserved and when I got there they gave me a van! The rep said that is what was in the system but my end showed the reserved box truck. Rep informed me that he couldn't switch or correct it because no trucks were available! It took several trips when I could've just made one trip had I gotten the truck I reserved.
ebony b | Expérience généraleShould have got a free month but didn’t get it… and had to get a extra small unit after wanting a big one but didn’t find out till I got there… just sad need more workers as well
angie s | Premières impressionsWouldn’t rent from this place EVER AGAIN HORRIBLE SERVICE ALSO
DEAIRE J | Expérience généraleWorker had a nasty attitude and was very unprofessional.
CANDACE K | Expérience généraleThe communication between the phone reps and your office staff is way off. The phone reps misguided me so when I went in the office, I was told by the office staff that I was told wrong information.
TINA W | Premières impressionsI've used this facility for the past 3 or 4 yrs never had a problem. The staff was always friendly and helpful if I need storage space again i would definitely use u- haul again. Thank you for your service Penny Warren.
Penny W | Expérience généraleStill have yet to receive a call or compensation for my unit and furniture being covered with mice droppings!
darryl s | Expérience généraleWe need a short term space for vehicle and you fit the bill perfectly. Merci.
Jeanne C | Expérience généraleNeeded to get in storage for a ladder and couldn't I was late paying for unit and your facility had put a lock on that they could not open because it was frozen. There should always be on acetylene torch around for that issue. My kids mother received a letter that I was late with my payment a week and half after I paid it and then another week and a half later I get the same letter. Not good people don't get notifications out early enough. I guess this is a reoccurring problem because when I went to pay I told her I never got a notice and she waive the late fee…been there twice and they still didn't change the name to the correct name. Didn't affect me I dropped the ballI was just thinking about others. Could lead to serious altercations. Fix ASAP! Thank you.
andre C | Premières impressionsStaff there were horrible with nasty attitudes each and everyone at ANYTIME I would call and/or go to the unit in person VERY UNPROFESSIONAL!
Alexis W | Expérience généraleThe only reason I am getting four stars instead of five is that the free month of storage that is supposed to come with a rental of a truck never seems to work out. I have had that experience four times in the past year and have never received a free months rent on the storage.
John B | Online Move InGreat compassionate people
MICHAEL P | Expérience généraleVery nice helpful hard working people had good listening skill
Darlene A | Premières impressionsFast, thorough, clean and friendly
Terri T | Premières impressionsThey were Courtesy , patient and respectful of me as a person.
CHARLES M | Expérience généraleIt's a great place to put it things..it's great!!
Fred M | Expérience généraleAm good 👍
DARRON P | Expérience généraleWhen i first got the unit i was greeted by a dead mouse. Found evidence of mice being in unit.
Donte H | Expérience généraleMy move out date was the 15th I received a call saying that my truck had to be moved by the 15th so I left the facility before the 15th
Markus E | Expérience généraleThe staff were excellent
Juanita S | Premières impressionsKEEP UP THE GOOD WORK GOD BLESS!
Denise G | Premières impressionsWho ever the manager is , their doing a great job. The staff was kind an helpful. So thank them. Also let's all stay SAFE.
Debbie H | Expérience généraleStorage was broken into and the door was broken and even though i reported it to the office they madde no effort to fix right away..i had to secure the unit myself until days later
Patrick G | Expérience généraleThe staff was very nice and very helpful I will recommend uhaul any day I will use it in the future thank you for some best service and very friendly thank you once again.
Tammy v | Premières impressionsThe stuff was not professional everytime I went in there. When I check out of my storage unit it took over a week. They kept say they would check me out but never did until 5 days later and they kept calling me saying I was late for rent even though I was suppose to be check out.
SYDNEY R | Expérience généraleThe facility messed up when it came to parking my vehicle. They had me parked in a reserved spot. Asking me to move the vehicle I said I couldn't unless it was towed and I am not paying another tow to move it to a different spot. The employee told me to park the car there and that is what I did. Now there are asking me how long til I move out the parking spot when I just moved in the parking spot a few days ago.
adrea c | Premières impressionsIt took forever to check in. I stood at the counter for at least 15 minutes before I could get keys to the storage unit. The storage unit rented to me was too small for the 26 foot U-Haul truck that I also rented from U-Haul. There was trash everywhere. John David checked us in this morning though and he was awesome and very efficient. The outside guys were great. Inside staff not so much.
Makela M | Premières impressionsExtremely kind and most helpful.
SHARON E | Premières impressionsEmployees were very helpful
ANTHONY S | Expérience généraleRoaches all over the storage. The main door is never locked even after hours
Brianna D | Expérience généraleThey have rodents heavily and wouldn't repay the damage to my furniture.
vernon m | Expérience généraleThank you, I would recommend this storage site to all my family and friends.
Dennis B | Expérience généraleI would definitely use this facility again.
Kokina S | Expérience généraleI'd give this location 5 stars but some of the Staff was lazy and not helpful. majority were great!Manager was excellent. But one woman was awful... she slept on counter, didn't want tobanswer anyone's question. she should have gone home. awful awful...
Lamonte C | Expérience généraleI moved my items from this storage unit over a year ago and paid fees owed then as the final payment. Two months later they claim I wasn't moved out but I was because they told me something was there but I know it wasn't and the last time I was there I told them I was moving then and they said fine just take the lock with me which I did after clearing out.... This was over a year ago and yet they keeping saying I owe money for a unit I am not occupying. My mother told them I had nothing in the unit and I have told them this as well. So no I have nothing good to say.
Deja W | Expérience généraleFor the most part the experience was okay. My issues were not consistent enough to give a "No" response to some of the above questions even though if there was a rating scale of 1 - 5, this location would be in the middle or lower. There was some kind of water leak into the indoor unit that I had that soaked the lower stacked boxes. The boxes then collapsed under the weight of the boxes on top and some thing got crushed. Clothing ended up having mold in them. All of the boxes on the floor were stuck to the floor and things that were wood had water damage. Dealing with the staff was a crap shoot. In person I've never had a problem. Especially in leaving the facility for the last time. That gentleman was VERY helpful. Any conversation over the phone was met with hostility. When a mistake, that was not mine was made, I was met with a nasty attitude.
DERRYL N | Expérience généraleThis business was very professional,the manager Patrice Henry waiting on me and this lady was so helpful and very respectful, kind and professional! U-haul Company truly have a good person. Please keep her around to operate this wonderful storage Business.
jerry l | Premières impressionsProvide great customer service
Delando M | Premières impressionsI don't like the fact that you're told that you a given a month free when the free month is totaled into the first months rent it's no way a 5by10 should cost me 100 and then you're made to buy one of uhauls locks it's a ridiculously high price it's a rip off the second month is not free I paid for it in the first months rent And the lick was 10
MELODY H | Premières impressionsThe move out process was frustrating and the staff did not follow up with me or finalize my request in a timely manner. Was told I was past due on payment and being charged a late fee, even tho I'd requested to move out weeks prior.
Emily W | Expérience généraleI've used U-Haul before more than once.
Commited C | Premières impressionsUhaul reassure me that my first month of rent was free,it was not. The inconveniences of having to pay storage unit I had just payed$780. To rent the truck and 200 dollar for tolls and gas. I really didn't appreciate the false advertising.
KENYA W | Premières impressionsGood customer service, and I love the first month free deal, as well as your military discount! The facility was also very clean, and the storage space is clean and spacious.
Maya E | Premières impressionsInformation was entered in electronically. Seem to take a little longer than I wanted. A lot of information was needed like a second phone number, and a second person to call. Took to long, and began to become annoying.
Darryl J | Premières impressionsI checked out of the unit early, I received an automated charge when I called to find why I was told to ignore the text for a resolution.
Patricia T | Expérience généraleVery unprofessional experience with this uhaul location. Will never do business with this store EVER. The GM with the short blonde hair is so rude and nasty has a very nasty attitude. Never again
Jhotonne N | Premières impressionsDon't know the ladies name but whomever worked on 7-8-20.The 3 women that worked at the front counter to the 3 men there, were all helpful and nice. Thanks
Jarell B | Premières impressionsMajority of the household and personal items I had in storage for safe keeping , I had to trash away due to extreme amounts of rodent feces and damage caused by it. Aside from it I felt hassled a month ago I received a call from an agent who was very rude and augmentative. Out of that it event I was prompted to end my contract with U-Haul. Thanks for the storage. I will definitely try somewhere else next time.
Dailin P | Expérience généraleThe manager is always very friendly and professional. I have rented storage units and trucks and always giving great service from her and the crew.
VALERIE H | Expérience généraleEverything was excellent but l did have mouse dropping in my unit. I did not see a mouse nor did l find a mouse in any of my belongings but that was the only disappointing situation.
SANDRA L | Expérience généraleJust want to thank the employee who call me to let me know that I had my lock on backward. It save me from getting it cut off and having to purchase another one.
lynn p | Expérience généraleI have always used you for storage or for the moving truck and you guys rock fast and friendly staff
Shelly G | Expérience généraleI'm not sure if my storage room was checked out properly
Jennifer W | Expérience généralei think after a person close out a unit it should be checked while the person is there
Mahalia M | Expérience généraleThe lady that registered me didn't tell how to work the entry key card. She just said you have to swipe in and out not knowing there were two key pads. I had to stand and wait to ask someone to help
lynn p | Premières impressionsThe general manager is very rude and unprofessional. Every time I came in to make a payment she gave me a hard time and she set my card to autopay without my permission. I had to call corporate on her
Christina H | Expérience généraleI wanted to rent a van or pick up truck to move my boxes they told me that i couldn't use a vesa debit card it had to be a credit . Isn't that what we all suppose to use when renting at these places.
Erick H | Expérience généraleI didn’t like that the bathrooms outside storage was not clean smells like urine the staff was rude and adding late fees to customers accounts that they felt was rude to them can just walk n break in
Keyyonna C | Expérience généraleExcellent service provided by manager and staff.
Gregory N | Premières impressionsFacility was slightly understaffed but the young lady did an EXCELLENT job of multi tasking!
Deangelo T | Premières impressionsMoving in I had a woman run up and tell me not to store stuff there b/c rats had eaten her belongings. Trash was in my unit (a McDonalds cup and paper) when I 1st went in. Very helpful staff however
William C | Expérience généraleHappy with my experience.
Patricia O | Premières impressionsHad to wait in line for about 30 min to be waited on just need more help with checking in and out other then that it ok and it took them hour to answer my call on phone need help bad
Vivian H | Expérience généralemy need for temporary storage was very good.
morris a | Expérience généraleGreat U-Haul.
Judy S | Expérience généraleService was fine. Counter person was overwhelmed with in-person customers and constant phone calls. She handled it as best she could but really needed back-up help at the counter.
William C | Premières impressionsNo comment
KISA S | Expérience généraleContinue to receive billing statements after being told that there was no bill and everything was resolved.
Martha G | Premières impressionsExcellent, it was a great experience and the employee was a enjoyable one to receive the storage unit.
morris a | Premières impressionsThanks for your service
thomas G | Expérience généraleThey continued to charge me for a rental even after I informed them countless times to cancel.
Martha G | Expérience généraleNeed better Customer Service Reps. The first day I went into UHaul to check on my truck the Rep was GREAT. When I called to check on my storage unit, I was given a hard time.Charged to much money.
Judy S | Premières impressionsThank you for your service.
Denise W | Expérience généraleI have a problem. Several attempts have been made to have the manager contact me. The girl in the office said she would have the manager call me, the main office sent a message to the manager to call
cathy b | Expérience généraleI rented from uhaul for over a year and when situations accord when I couldn't pay on time I still had to pay a large late fee it didn't matter that most of the time. I will never rent from uhaul agai
Sakota T | Expérience généraleThanks to all the staff as well as the establishment.
Edward P | Expérience généraleOverall good experience will return if I need it in the future
Tia K | Expérience généraleGood place for storage
Michael b | Expérience générale.
Karyn G | Expérience généraleGood job
samuel f | Premières impressionsOk
Tielisha h | Premières impressionsPatrice & crew has poor customer service. Employees stay on their phones. Employees has no name tags. Pat,did not return/refund my money for the storage unit.Will no longer do any business with UHaul.
sharon J | Expérience généraleI was very happy with all services.
Jones W | Expérience généraleThe staff was courteous and professional and efficient. They were friendly and made me feel important.
Dorothy N | Expérience généralethe manager was so mean and not help full at all
neville k | Premières impressionsThe facility was convenient and well maintained.
Glenda M | Expérience généraleI think the manager there on good hope has an terrible attitude. I will not storage anything at the one on good hope agin Appleton location better.
trina b | Expérience généraleI feel that this company robbed me in fees and I will never, ever recommend it to anyone. The manager was never available when I'd call & she would never return my calls. UHAUL IS THE WORST...
Esther B | Expérience généraleU haul offers the advantage of on premises staff , but they can be difficult to reach directly . A policy on call back time would help We need to set up document storage in 5 states Can we?.
Jill W | Expérience généraleNancy Hansen has home above and beyond to help us with a program to store legal files. Law firms have sustantial stira
jill w | Premières impressionsSherita (sp?) Long was amazing!My move weekend was long & chaotic.I had to make many last minute changes & decisions.Ms. Long was patient, kind, & professional.She assisted me in every way possible
bethanie g | Premières impressionsIt was nice during business with your company and I would use your company again if needed, and also would recommend to family and friends. Thank again,
bertha t | Expérience généraleEverything was good with the truck I had no problems with the truck so I gave you all the excellent rating
willie b | Expérience généraleThe climate of the store seemed very hostil. Both customers and staff. A lock was put on my unit. I inquired about the keys and the young lady knew nothing. Costing me time and money, movers & truck.
Aleina H | Expérience généraleI will definitely use your services again. Thanks
SANDRA F | Expérience généraleS.O.
Christiana B | RéservationRat dropping we're all over My things...i had to shake everything before bringing it home.
shana d | Expérience généraleMice dropping’s everywhere and chewed through my items 👎🏾👎🏾👎🏾
Kendall S | Expérience généraleNice location and customer service is great
melissa c | Expérience généraleThe.clerk/cashier was obviously distracted by her long eyelashes and lengthy nails. She spoke so low, I had to keep asking her to repeat. She assumed I knew the process for renting.
Feryl W | RéservationIt's been about a year and I just got all my stuff out the unit to find that everything has been chewed on and covered with rat feces and urine more than half of my property is damaged im pist!!
johnna c | Expérience généraleThe Manager could be nicer and more welcoming.
Shaquanne W | Expérience généraleMy lock is not easy to put on you have to jiggle and play with it every time I use it.
shana d | RéservationGiving us first month storage free with the rental of your trucks was so convenient and it help so much because of the situation we were in. I recommend to anybody!! Thank you...
christopher l | Expérience généraleAll my furniture was ruin due to rats/mouse being inside the container with my belongings. Horrible!!!
Starshawn G | Expérience généraleThank you!.The storage unit was a big help to me for the length of time needed..Again thank you for allowing me to use ur services.. Yours Truly, Serina Winstead
Serina W | Expérience généraleMice droppings were found in my storage area and also some of my items when I unpacked at home. Still have not received a call back from the manager from this location.
Misty J | Expérience généraleI have all good things to say about my experience. I will definitely rent again if need be.
nicole b | Expérience généraleDidn't go into the storage facility but the process of dropping off a UBox was great! Very easy delivery and friendly service.
Lisa S | Expérience généraleI enjoyed using your storage facility. I would use it again when needed.
John B | Expérience générale