Customer Reviews for U-Haul Moving & Storage at Harry Hines Blvd

1 385 évaluations

11061 Harry Hines Blvd   Dallas, TX 75229
(N Of Walnut Hill)

(972) 247-1724

Consulter la carte de l'établissement

Heures d’ouverture

  • Mon-Fri: 9 am–5 pm
  • Samedi : de 8 h a.m. à 4 h p.m.
  • Dimanche : de 10 h a.m. 3 h p.m.

Services dans cet établissement :

Pour nous contacter

(972) 247-1724

11061 Harry Hines Blvd
Dallas, TX 75229
(N Of Walnut Hill)

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 9 am–5 pm
  • Samedi : de 8 h a.m. à 4 h p.m.
  • Dimanche : de 10 h a.m. 3 h p.m.
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Fast, friendly service, well maintained equipment at a fair price.

Kimberly Gachett 
Évaluation :
5

Thank you for your kindness and helpfulness.

Maria Teresa Swanson  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Oscar Tienda 
Évaluation :
4

The previous location never dispatched our truck, but the employees at the drop off location were very helpful and helped me get it ironed out.

Robert Schaffeld 
Évaluation :
1

No never. I am a 56 years old man and I can say with all honesty that I have never come across anyone as rude as manager Kayla who was there this morning. Everyone wants to start their day with something good, but she completely ruined my morning. Despite her inexcusably rude behavior I remained polite in the hope that perhaps she may change her attitude, but despite my attempt her behavior remained reprehensible. When I entered the building, she was seated and playing a game on her cell phone. I very nicely said, good morning ma'am she did not replied back, but just looked at me so I told her that I wanted to rent a pick up truck. She asked me for my ID which I gave it to her. After finding me in the system she asked how many miles I will be driving, for how many hours etc. She wanted to take my picture so I asked her this is something new because I have never had this experience before. Instead of explaining it to me she said that's how we do it and gave me back my ID and said we cannot rent to me. I had to get back to my business so I politely told her ma'am I just told you that I never had this experience before but if that's what it is, it is what it is. I gave her my ID back and said you can take my picture. When she grabbed my ID she started looking at all over it as if she's trying to find something wrong and then told me that my ID is damaged even though there was no damage on the ID and people can verify this by looking at The copy of my ID that she made. I do not understand why she was trying to give me a hard time so I asked for the manager very politely. People can watch the video to see how I was cordial when I told her that I don't see any damage on my ID. She starts showing me a pencil nib sized cut. I told her ma'am I'm a business owner I own hotels and we check IDs all the time this is nothing my ID is good. She said she will take it, but was just trying to bring it to my attention. After I made the payment she told me to go outside and take out the key and I'll send you a link and follow that link. Everything was new to me and I needed a little help but instead of explaining anything to me she wouldn't budge to assist me in anyway. She was an extremely horrible person, or perhaps hateful would be the more operative word because when I returning the vehicle, I noticed her behavior was the same with another customer. I just wanted to let you guys know that losing me as a customer may not affect you too much, but if you have employees like that, you will continue to lose more and more customers and then it will definitely affect your business. I will share my experience on different platforms because I have never felt more disrespected than the way she was treating me today.

FAISAL KHAN 
Évaluation :
1

I had a rat infestation in my unit.

Hershal Brady  |  Expérience générale 
Évaluation :
4

Kayla was very helpful and friendly. I was impressed with the ease of use of this location. Merci.

Elizabeth Nava 
Évaluation :
3

Recheck the mileage and the gas gauge before taking any of their vehicles off the lot. I did not do that and it cost me $45 for miles I did not drive. This is the second time I was taken advantage of and won't be fooled again. You need to watch out at UHaul when renting. Kayla was very nice

Rex Gerstner 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDON GOAD  |  Expérience générale 
Évaluation :
3

The self check in/out not working on the application (android at least), I spent lot of time trying then call the support team.

LOUBNA Radwan 
Évaluation :
5

all went smoothly, nothing to improve

BRADLEY COUCH 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Briana Williams 
Évaluation :
5

The woman at the desk was great and so helpful

London Dial 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alexander Joyner 
Évaluation :
5

The manager is very professional.

Clifton Graham 
Évaluation :
1

I had previously gone to this location a week or so back to book a truck for a couple of hours. Kayla refused to give me any of the trucks even though there were no appointments for that same day! After back and forth arguments, she refused to give me any of the trucks and I left For this booking I had an online booking done and she cancelled my reservation without asking me and made a reservation for me in Carrolton again based on our previous interaction. I asked to speak to the supervisor and initially she refused to call him as well. I called customer service to connect me to this location's supervisor. When the supervisor (Gayle) answered, he refused to hear my side of the story and sided with this lady and told me to leave the location or else he would call the police for trespassing. Important to mention that I had an online reservation! And he placed me on the cautionary list! As i was leaving again, I received a call from this location to come back inside and take the truck which i had booked. Kayla had no remorse for her behavior and to top it off left the keys outside for me to pickup. I have never seen bad customer service supported by a business like this ever. I work with U haul very often but safe to say i will not be going to this location. Everyone should go to the one on Northwest Hwy. The people over there are friendly and my man Andre always makes sure I get the best service everytime If my behavior needs any verification you can ask the people at Northwest Hwy with whom i work multiple times a month. Andre and team will definitely tell you a different story than Kayla would.

Mufaddal Sodawaterwala 
Évaluation :
1

DO NOT GO HERE! Kayla is the worst person ever. She discriminates between her customers. I had a white lady in front of me on this day and she was super sweet with her. The minute it was my turn her expressions were different and dealt with me rudely.

Mufaddal Sodawaterwala 
Évaluation :
2

Clean the U-Haul and check the transmission

Mariah Bakke 
Évaluation :
3

The vehicle provided is old one and is having some issues like no proper alignment and the brakes were not on tight. Please sort those kinds of issues.

Rakesh Manthri 
Évaluation :
2

The young lady was rude-didn’t make eye contact and charged us for 8 miles over when we weren’t.

Jason Cawley 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles Cox 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAYLA REYNOLDS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyjuanna Gettis  |  Expérience générale 
Évaluation :
4

N/a

Jordan Dunnington 
Évaluation :
1

Little to no customer service skills. The gate it broke and the door is always open. Zero security. & my move out date is wrong.

Selena Brown  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIAN HARRIS 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Karen Bell 
Évaluation :
1

Customer service at the Harry Hines location was poor the building was closed twice during business hours had to call cooperate to get someone to let us in for service

JASMINE BROWN 
Évaluation :
5

The manager is so nice and gets the job done effectively. I would definitely return for my uhual needs

Destiny Thomas 
Évaluation :
1

The female worker(I think Kayla) was clearly very high from smoking when I arrived . Worst experience ever. She literally had to be smoking inside the workplace. So high she couldn't even think or assist me properly

Nakiaus Glosson 
Évaluation :
5

Needs air in summer time and heat in winter

angel mcclemore  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Renee Robison 
Évaluation :
1

I was overcharged $35. $15 for coverage I DECLINED, and $20 for dropping the vehicle off "after hours?" You get 24hrs of rental, and I returned it in 5hrs. I get charged $20 because I didn't hold onto it overnight?! OBSURD! It was also not stated anywhere. MORE than doubled my charge for this quick rental... Should have just rented the truck from Home Depot....

David Arbelaez 
Évaluation :
1

The lady was so rude

Resty Nasimbwa 
Évaluation :
5

Don't let the location of this Uhaul storage fool you with, it's Harry Hines address. It's a safe and convenient place to use for storage. It's a small facility and easy to navigate without a lot of in and out traffic from other customers. My only issue is with the rate increases during my time there from the promotional price to my final move out rate, I thought the increases were excessive. Although it was still cheaper than other storage facilities for the size I was renting.

VICTOR LEROY III GRISWOLD  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dexter Evans 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosa Flute  |  Premières impressions 
Évaluation :
2

Clerk unfriendly, location scary

ZINEALIA BRADLEY 
Évaluation :
5

Kayla was great!!!

Steven McWilliams 
Évaluation :
2

We were overcharged and the system was broken.

Maycey Roberson 
Évaluation :
1

Guy at the front counter had an attitude and made us wait 20 minutes just to turn in the keys.

Miguel Cabrera 
Évaluation :
5

Very helpful and knowledgeable staff.

Maqsood Arain  |  Premières impressions 
Évaluation :
1

They had a leak and my dining table got damage from the water.

EDELIA HERNENDEZ  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Zhengang Cheng 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosa Flute  |  Expérience générale 
Évaluation :
4

No light in storage. I guess it just needed a light bulb.

Sananer Martinez  |  Expérience générale 
Évaluation :
5

Absolutely wonderful your crew great. Thank for everything you've done

Lamar Conerly  |  Expérience générale 
Évaluation :
4

Need to provide trash can for customer

NARAYAN TRIPATHI  |  Expérience générale 
Évaluation :
2

Equipment was good. When I checked in the last was new but did great job. I can tell she was learning but was respectful about it. The guy when i returned had a real shitty attitude. Really bad customer service

William Edwards 
Évaluation :
5

If I have to use u haul storage again I will. and yes I will prefer other people to come as well alright

sandra morris  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Subhash Arora 
Évaluation :
1

I went there around 8:30 pm to drop off my stuff, but the exit road was blocked by a truck. I wasn't able to reverse my U-Haul trailer attached car and spent 3 hours to exit the storage area. The storage unit was not reachable by car as I was told. Additionally, two dogs attacked me when I was trying to find the storage unit. I believe people live in those storage units with their dogs, but no one mentioned that to me. It was a horrible experience.

EMRAH GUMUSGOZ  |  Expérience générale 
Évaluation :
4

Older facility, but still maintained. I would have given 5 stars, but the following factors dropped it down to 4 stars: 1. General Manager, Jesse, wasn't in uniform, regardless it being a Sunday. 2. Showroom was way too cluttered, felt claustrophobic. 3. Bathroom had NO toilet paper at all and the trash was overflowing.

Meghan Draper  |  Expérience générale 
Évaluation :
5

Location was fine. Trying to do the rental online after hours was terrible. Assigned equipment wasn't available. Had to call customer service. Link to return the truck didn't work and had to call again.

Michael DeGraffenreid 
Évaluation :
1

Gave me a locked unit after hours took my money and they didn't even care. Dallas uhaul I wouldn't recommend to no human on this earth

Henry Clark Jr  |  Online Move In 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Marisa Francis 
Évaluation :
3

Le client n'a pas laissé de commentaire.

FRANCISCO PEREZ 
Évaluation :
1

Most of the issues I had were with the app and customer service reps. However, I did get locked out of the storage facility and stranded for 7 hours unexpectedly.

Matthew Boyle  |  Online Move In 
Évaluation :
3

Clear notations and instructions for the customer

MATTHEW BOYLE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE E FLOOD 
Évaluation :
5

Great service highly recommended iam very satisfied overall Thanks !

Salvador martinez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda Harrell  |  Expérience générale 
Évaluation :
5

Good equipment, courteous service

ISAAC TREVINO 
Évaluation :
2

AC was not working which we were not told about and the truck sounded weird every time it started so we were worried it would die and kept jumper cable with in case.

Sara Javed 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer Velasquez-Fuentes  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Derek Higgins 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Prabhakara Chaganti 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sai Prasanth Kum Kesa 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anand Bodicharla 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amy Jones 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose Luis Perez 
Évaluation :
2

I dropped off the vehicle on Saturday evening, scanned the bar code and everything and for some reason, the truck was never checked in until Wednesday. I was very concerned that I would be on the hook for a truck. However it turned out that someone moved the truck from where I parked it and forgot to close out the vehicle and check it in. WHEW!!! I finally called the location and the gentleman I talked to immediately handled everything for me. Thank you to him!

Jeff Launius 
Évaluation :
4

I couldn’t log into the app or website!

Aaron H Gaona Guzman 
Évaluation :
1

Le client n'a pas laissé de commentaire.

TAWANDA MORRIS  |  Expérience générale 
Évaluation :
1

Customer service is not a high standard at this location. The lack of honesty within this location is just disappointing. Making the experience an easy process is also not a priority. I would not recommend this location to anyone. There is another location on the same street that I'm sure will provide a better experience.

Christopher Deeter 
Évaluation :
5

Excellent service

Paula Andrea Espinal Maya  |  Expérience générale 
Évaluation :
2

I didn't move out on the date you have on this mailing. I moved out 2-27-2023. The unit I rented didn't have a light. The excuse for the light not working was that there was a fire that burned the building and u-haul was too cheap to fix it. The overhead was hard to open and close and would stick sometimes. I was told that's nothing wrong with it. What a dump.

JOHN DENMAN  |  Expérience générale 
Évaluation :
5

Friendly and the setup was easy.

DAWAN HENDERSON  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric Montanez 
Évaluation :
1

Management don't open building on time . When management did make it there he have weed round up smoking it as he pulls up to work . We finally enter the building and he didn't acknowledge me are the 2 gentleman standing behind me . Return the vehicle I waited 10 minutes for someone to come to the front Customer service rep was just as rude as manager the location is horrible

Porcha Scott 
Évaluation :
1

Poor customer service. Salesman had a don't care attitude. I do not recommend using this location. Also, I could not use the app to return the vehicle and was charged a $20 service for drop box return. My rental was due at 8:00am Sunday morning. I returned the van before 10pm Saturday evening.

James Dorrough 
Évaluation :
1

The unit I reserved online was not available so I didn't move in. They switched up the size of my unit and did not advise me.

jim hellebusch  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hamid Massoudi  |  Premières impressions 
Évaluation :
1

There was no ramp on the truck I rented so I had to pay movers more money.

Ezra Kuenzi 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ali Kordi 
Évaluation :
5

It was very easy to get to and the staff was nice

Michelle Stone 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN ARNOTT 
Évaluation :
3

door lock slide ins aren't very thick and not well protected,

Leland Widener  |  Online Move In 
Évaluation :
1

I moved my belongings in Uhaul's storage facility, less than 2 weeks later my storage unit was broken into. To me it looked like a inside job because when I asked for the cameras to be played back somehow they can't tell who's coming out with my belongings. Somehow my storage unit was the only one singled out. As i go to file the claim for my storage unit, they put the wrong insurance, making me liable for my belongings when I know I put insurance on unit mainly because the first month came with the one way uhaul rental. I've lost a lot of valuables that I can't get back, mostly my business equipment is gone , I'm not too concerned about the tvs but I want the things people donated to me to get my business back going. I can't operate properly without all my equipment. They did compensate me for my storage unit for the month but that doesn't replace my things that they're not wanting to liable for especially when every other time the main door to my unit was always unlocked. I spend a lot of money with uhaul and for them to be at fault and making me figure it out myself is unacceptable.

KEONA BRUEN  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shirley Baker 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mario Mares  |  Expérience générale 
Évaluation :
3

Had to wait

NEWTON OFIGBERI  |  Premières impressions 
Évaluation :
5

Good customer service help me out getting units during a rough time on my life

JOEY MONCIVAIS  |  Expérience générale 
Évaluation :
1

1. The store hour for this location for Saturday is 8am -4pm. I went to pick up the rental at 10am and I see there was close sign hanging from inside the store. Some other people also were waiting as the sign shows closed. 2. When communicated over the store number, the cashier opened the door. Actually he was inside the store and was hanging the sign that store is closed though it's business hour. 3. When went inside the store, it smells so bad with the smell of cigar, tobacco and some other strange smells. It was horrible. As a non smoker, I felt vomiting. 4. The rental trailer was very dirty.

mohammad hossain 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jade montgomery  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harold Seiler 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria Castro  |  Expérience générale 
Évaluation :
5

The employee at the front desk was real helpful with getting me my storage went above and beyond to make sure I had everything I need

JOEY MONCIVAIS  |  Premières impressions 
Évaluation :
1

Got overcharged and drop off directions were very vague, very rude service as well, answering questions was a burden to the man at the front desk.

Tyler Whisman 
Évaluation :
2

Was unable to pickup at the scheduled time and then the location did not have employees at the opening time.

Nolan Neill 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Manish Sama 
Évaluation :
4

Jesse was very nice and very informative and knowledgeable about all my concerns. He was easy to deal with and didn't take too much of my time getting everything set up for me.

LISA CANSLER  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James sommer  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bill McCann 
Évaluation :
5

Le client n'a pas laissé de commentaire.

augusto nolasco 
Évaluation :
1

Muy mal trato del compañero que me atendió literal me atendió como un perro porque soy latino y hablo español muy pero muy mal trato

Manuel Alejandro 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose Jonathan Gaitan Lovo  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADRIANA TOME  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN MACHADO 
Évaluation :
2

I rented a car at 5pm yesterday and returned it around 8:30pm. However, on my receipt, it said that I returned it around 8:30 in the morning, and I charged double the rental fee. I spent a long time calling to solve this problem, but it didn't connect and you extorted my $20 + tax. I want you guys to solve my problems like this. Merci

Seo Junbeom 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph Ward  |  Premières impressions 
Évaluation :
3

Agent at pick up location didn't seem to happy to be there. Vehicle was not clean. Check engine light was on. Vehicle drove terrible and if you got over 50 mph , it felt like you had very little control. Got charged for fuel when I returned the vehicle with the same as I picked it up.

Michael Borders 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marquis Watson 
Évaluation :
3

The counter worker was great, very efficient and effective. The truck was great. The location in the city and the facility itself are pretty dated, though I expected as much from the location.

Charles North 
Évaluation :
4

The trailer we rented had more wear and tear on it than expected - including straps for interior tie downs for cargo were torn in places.

Deborah Gibbins 
Évaluation :
4

Drop off space was full and there was little room to park elsewhere.

Tinoy Matamana 
Évaluation :
3

Le client n'a pas laissé de commentaire.

omisore olamigoke 
Évaluation :
5

Very friendly and helpful

Rosa Flute  |  Premières impressions 
Évaluation :
5

Excellent service

Carol Lucas 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randall Tall  |  Expérience générale 
Évaluation :
5

Nothing - the UHAUL owner at this location was extremely helpful and friendly

Andrew Matheny 
Évaluation :
5

Great people !!

GREGORY STRICKLIN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HUGO A ORANTES BARRERA 
Évaluation :
1

The manager was not pleasant. She spoke to you like you are a child. She needs to be trained better in customer service. She speaks very demeaning to you

PATRICK FRANCIS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER ENSLER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven Dames  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HUGO A ORANTES BARRERA 
Évaluation :
5

The ladies were very helpful and made easy.

Christy Francis 
Évaluation :
5

Lady was very helpful

Chantel DuMaine 
Évaluation :
5

The manager was very thorough and helpful. She attached the trailerThe equipment was quite old and I had trouble with closing/securing the door. But everything worked fine and she attached the trailer with care and tested the lights carefully

Salahuddin Kazi 
Évaluation :
5

I will definitely use this place for my storage needs

Juan Barba Puente  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam Gomez 
Évaluation :
5

Customer service she's really nice,sweet and helpful. Well done customer service

PIYUSH PATEL 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Davis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elton Webster 
Évaluation :
5

THE LADY IN THE FRONT GIVES EXCELLENT CUSTOMER SERVICE

RAUL CALDERON 
Évaluation :
5

I have nothing.

Gary Reid 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES DOOLITTLE  |  Expérience générale 
Évaluation :
1

There was nobody available onsite for storage rental. I was directed by a sign on the door to go down the street to another facility for rental. It took two trips to the other facility for them to get the access code correct, and when I entered the facility the heat was unbearable. Both phone conversations with the facility manager seemed a bit tense and she seemed bothered with my call. As I was leaving the facility another customer who rented the day before could not get into the facility with his gate card or code. I decided at that point to go to Public Storage and rented one of their climate controlled units for the same price!

Thomas Lloyd  |  Premières impressions 
Évaluation :
1

This has been the worst experience EVER! From the the minute I was in the office. All Meghan cared about was telling me all the wrong things I can do to have my "privileges" revoked! There was probably one smile I seen from her and I believe it's when she laughed at her own joke. The storage facility is out dated and U-haul Co itself should be ashamed of it. It's like you are storing your items in a barn! The doors are just like a house door and so trying to get big items into the unit is nearly impossible. When I asked for a larger unit, before I could even get those words out of my mouth she snapped at me and said NO! And I don't know it was the look I gave her or what, then she quickly tried to see what other units where available at a facility down the road. I will NEVER rent from U-haul again! Lastly, less than 24 hours from moving in, her faculty is closed. I was not able to access the gate to get in due to the cards not reading, so the alternative is a access code. Which I was never given. I went to a U-haul location down the road for help. The lady there could not understand why I wasn't given a access code because they give their customers access codes. Customer service was called and a gentleman said he could see my access code however was not allowed to give it out over the phone. Meanwhile there was an older lady working and knew how to get a hold oh Meghan directly where Meghan informed her that she doesn't give her customers the access code that the only option is to use the card. And that I needed to go back down there and keep trying or wait until Monday when she is reopened. I am beyond upset and the way management has handled this situation is surely not the U-haul way!

JOSEPH DALE BURCH JR  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Seungbok Kwak 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Margaret Gillie 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN ANGUIANO  |  Expérience générale 
Évaluation :
3

Better customer service

KIMANI JACKSON JR 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HUGO A ORANTES BARRERA 
Évaluation :
1

Do not email me again. As you ASSURED ME you wouldn't when you forced me to give you my email address against my wishes.

Clayton Goff 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HUGO A ORANTES BARRERA 
Évaluation :
5

truck had a smell of cigarrettes when A/C was on. which trigger my asthma/allergy symptoms.

Miguel Venegas 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kreig Collier 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLAUDIA DELEON  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eboneemonee Wilson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIDGETT WEBB  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nya Park  |  Expérience générale 
Évaluation :
2

Was told i had to go inside to cancel storage unit. That was such an inconvenience I was on my way out of town and had to wait for the office to open. The process was way too long as well.

Gina Stroughter  |  Expérience générale 
Évaluation :
5

Everyone was so friendly. That's why I keep coming back.

Anthony Viduarre  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yolanda Maney  |  Expérience générale 
Évaluation :
5

A shopping cart would be nice to move stuff

james torres  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mohamed Hussein  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john moore  |  Expérience générale 
Évaluation :
5

Meghan the manager was very helpful and professional!

Judith Iola  |  Expérience générale 
Évaluation :
1

The staff is very friendly. This storage facility is in a bad area which we didn't know ahead of time moving across the country. We were told by the staff they have to close early since the 'area is very active and not a good place to be at night. The storage shed itself had holes in the wall and had run-down doors. The actual rope is like splinters. I had to pull it down with a towel. They have rodent deterrents in the sheds themselves which leads me to believe they have a problem. We also experienced an issue with nails all over the group. I picked up a full handful, and then the staff came out to help me. Luckily I only needed the shed for 1 week.

ALICIA GEORGE  |  Premières impressions 
Évaluation :
4

Ase unos años atras todo estuba muy bien asta ahora que ay nueba maneñer c cre muy estricta y rasista

Jeremias Sanchez Serrano  |  Expérience générale 
Évaluation :
1

The lady in the office was rude. Finally after spending an hour in there she warmed up a little.

Gina Stroughter  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gregory Jackson  |  Premières impressions 
Évaluation :
5

Megan Draper is THE BEST. She has helped me out many times when I needed to add a unit or downsize. Hers is a very well run U Haul!

Jeanie Jackson Paton  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrian Edwards  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edgar Jimenez Gomez  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elton Warrior  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CINDE HODGES SANDERS  |  Expérience générale 
Évaluation :
5

The staff member that assisted me was working alone at the time and was having lunch. She took her time to assist my family and I and was very helpful for what we needed!

Yolanda Maney  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sharunda Dews  |  Online Move In 
Évaluation :
5

Meghan Draper is a wonderful and exceptionally dedicated facility manager she looks out for all of the customers and ensures that the facility is safe and clean at all times.

manuel beckles  |  Premières impressions 
Évaluation :
2

I lossed my job due to them cancelling my storage. Now I'm stuck with a trailer and no where to put it❗️❗️❗️❗️❗️❗️❗️ and I live out of town❗️❗️

PORSCHA TRIPLETT  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christina Thomas  |  Premières impressions 
Évaluation :
5

La MANAGER MEGHAN DRAPER DA UN EXCELENTE SERVICIO DE ATENCIÓN AL CLIENTE . Gracias a sus atenciones vuelvo a rentar y trató de recomendar esta compañía de UHAUL .

Ana Arias-Trevino  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JASON ALLEN  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

OSNIEL RODRIGUEZ - SANCHEZ  |  Expérience générale 
Évaluation :
4

Meghan Draper runs a very tight ship, keeping constant eyes on the facility. I always felt my stuff was secure.

Jesse Carriger  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry Nelson  |  Expérience générale 
Évaluation :
5

The manager was kind and friendly. I give her high praise for the excellent job she did throughout my experience.

marie logan  |  Premières impressions 
Évaluation :
3

Misplaced important form that I submitted nearly a year ago.

Anthony Taylor  |  Expérience générale 
Évaluation :
5

Meghan, thank you for helping us! Very professional!

Croix Miller  |  Online Move In 
Évaluation :
5

Seems like safety and disinfecting the trucks was paramount. She was running a tight ship! Like that.

MARTIN JOSEPH EDWARDS  |  Premières impressions 
Évaluation :
5

Your GM Meghan Draper is awesome..very friendly and helpful...was always a pleasure seeing her...

PATRICIA VEGA  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas Reigel  |  Premières impressions 
Évaluation :
1

The Manager needs a real attitude adjustment. She could not have been any less helpful. Her car was parked in the way, she had a horrible disposition, and was rude. The three movers could not believe how awful she was. I will never lease from this location again.

GARY EVANS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janea Barnes  |  Expérience générale 
Évaluation :
5

Meghan Draper, is easily your best employee. She went above and beyond to make sure we were satisfied. She was amazing. Please make sure to give her much deserved recognition.

Anje Anise Wallace  |  Premières impressions 
Évaluation :
5

Thanks again Meghan for everything

MAURICIO GAVIDIA  |  Expérience générale 
Évaluation :
5

My Experience with this location from the beginning is 5 stars. Meghan did make sure to please all the way your peace of mind. I do strongly recommend. Thanks Meghan

MAURICIO GAVIDIA  |  Premières impressions 
Évaluation :
5

They accomplished all I needed and I felt welcomed.

William Riley  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EVELYN TYLER  |  Premières impressions 
Évaluation :
3

Megan was friendly and accommodating

PEGGY CHERRY  |  Expérience générale 
Évaluation :
5

This is a great facility. Staff are so helpful. Would highly recommend. Thanks for your assistance, professionalism and friendliness. Thank-you.

TRACEY CABRAL  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GUNNAR WALTER GROVE SR  |  Expérience générale 
Évaluation :
5

Meghan was there to check me into my storage facility. She was very professional, very helpful, and wanted to make certain I had a good experience. Overall, the facility was very well maintained, albeit cramped.

Christopher Weldon  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Vanetta Jones  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Preston Wiles  |  Expérience générale 
Évaluation :
3

Too few staff. Had to wait a while to get taken care of

WILLIAM RIFFLE  |  Expérience générale 
Évaluation :
5

Very good customer service

Jeremias Sanchez Serrano  |  Premières impressions 
Évaluation :
5

Managers were very friendly and knowledgeable. Property was clean and secure.

john moore  |  Premières impressions 
Évaluation :
5

Amber was very friendly, informative and efficient. She made cancelling my storage unit very easy and stress free!

MELISSA JOHNSON  |  Expérience générale 
Évaluation :
4

The employees are excellent! I have experienced excellent customer service at this location until I met the new general manager Megan.She was very rude, aggressive, and condescending.She's not helpful

sydney hobbs  |  Expérience générale 
Évaluation :
4

Had an issue with the previous renters not removing their lock. It was a mistake made by employee releasing unit before lock was removed but all is good now!

michael leonard  |  Premières impressions 
Évaluation :
5

Thanks manager Mary for all your help.Mz.Sutton

evester sutton  |  Expérience générale 
Évaluation :
5

I like this place.whenever I need storage, I want to use it.

Dongkwon Choi  |  Expérience générale 
Évaluation :
5

You did good job.

Dongkwon Choi  |  Premières impressions 
Évaluation :
4

beau travail

Matthew Shallcross  |  Premières impressions 
Évaluation :
5

Good service

Miguel Medina-Tejeda  |  Premières impressions 
Évaluation :
5

The entire staff was always so helpful and friendly. I'm going to miss them all (moved to another city). Hopefully the new group will be just as friendly and helpful as the wonderful group of guys.

LUZ LUJAN  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

jennifer hernandez  |  Premières impressions 
Évaluation :
5

We love your Office manager was amazing and helping given good information. Now the location really is not good. But we know there's been lots of break-ins and we're a little worried about that.

Cheryl Gardner  |  Premières impressions 
Évaluation :
2

The unit was not clean when I rented it. The door was broke and I was told it would be fixed but it was not. I called and left messages. I never got a call back. I canceled the unit.

Michael Blain  |  Expérience générale 
Évaluation :
4

I would make the perimeter fence more secure. Maybe add wire. Other than that. It was good

Gary Slack  |  Expérience générale 
Évaluation :
5

merci

Monty Taylor  |  Expérience générale 
Évaluation :
5

Great staff and very friendly

PATRICIA CABRERA  |  Expérience générale 
Évaluation :
1

apparently only one person is working I went to office 3 times it was locked. Another time the door was locked & paperwork was being done & I wait & knocked 3x, 15 minutes later he answered. No good

Verla Shelar  |  Expérience générale 
Évaluation :
3

While the over facility was secure and well kept many of the units had doors that were old and did not keep the elements out. Ours wasdamaged and would not close properly. We were concerned.

Alison Murray  |  Expérience générale 
Évaluation :
2

Forced to use circular keyed lock. Misplaced key, told I had to use a locksmith to open. Not allowed to cut the lock myself. Staff far from friendly. Will not use any uhaul storage again.

wayne henry  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

Retour
Haut de la page