Customer Reviews for U-Haul Moving & Storage at Harry Hines Blvd

Évaluation :

5

Merci

Évaluation :

5

Fast, friendly service, well maintained equipment at a fair price.

Évaluation :

5

Thank you for your kindness and helpfulness.

Évaluation :

4

The previous location never dispatched our truck, but the employees at the drop off location were very helpful and helped me get it ironed out.

Évaluation :

1

No never. I am a 56 years old man and I can say with all honesty that I have never come across anyone as rude as manager Kayla who was there this morning. Everyone wants to start their day with something good, but she completely ruined my morning. Despite her inexcusably rude behavior I remained polite in the hope that perhaps she may change her attitude, but despite my attempt her behavior remained reprehensible. When I entered the building, she was seated and playing a game on her cell phone. I very nicely said, good morning ma'am she did not replied back, but just looked at me so I told her that I wanted to rent a pick up truck. She asked me for my ID which I gave it to her. After finding me in the system she asked how many miles I will be driving, for how many hours etc. She wanted to take my picture so I asked her this is something new because I have never had this experience before. Instead of explaining it to me she said that's how we do it and gave me back my ID and said we cannot rent to me. I had to get back to my business so I politely told her ma'am I just told you that I never had this experience before but if that's what it is, it is what it is. I gave her my ID back and said you can take my picture. When she grabbed my ID she started looking at all over it as if she's trying to find something wrong and then told me that my ID is damaged even though there was no damage on the ID and people can verify this by looking at The copy of my ID that she made. I do not understand why she was trying to give me a hard time so I asked for the manager very politely. People can watch the video to see how I was cordial when I told her that I don't see any damage on my ID. She starts showing me a pencil nib sized cut. I told her ma'am I'm a business owner I own hotels and we check IDs all the time this is nothing my ID is good. She said she will take it, but was just trying to bring it to my attention. After I made the payment she told me to go outside and take out the key and I'll send you a link and follow that link. Everything was new to me and I needed a little help but instead of explaining anything to me she wouldn't budge to assist me in anyway. She was an extremely horrible person, or perhaps hateful would be the more operative word because when I returning the vehicle, I noticed her behavior was the same with another customer. I just wanted to let you guys know that losing me as a customer may not affect you too much, but if you have employees like that, you will continue to lose more and more customers and then it will definitely affect your business. I will share my experience on different platforms because I have never felt more disrespected than the way she was treating me today.

Évaluation :

1

I had a rat infestation in my unit.

Évaluation :

4

Kayla was very helpful and friendly. I was impressed with the ease of use of this location. Merci.

Évaluation :

3

Recheck the mileage and the gas gauge before taking any of their vehicles off the lot. I did not do that and it cost me $45 for miles I did not drive. This is the second time I was taken advantage of and won't be fooled again. You need to watch out at UHaul when renting. Kayla was very nice

Évaluation :

3

The self check in/out not working on the application (android at least), I spent lot of time trying then call the support team.

Évaluation :

5

all went smoothly, nothing to improve

Évaluation :

5

The woman at the desk was great and so helpful

Évaluation :

5

The manager is very professional.

Évaluation :

1

I had previously gone to this location a week or so back to book a truck for a couple of hours. Kayla refused to give me any of the trucks even though there were no appointments for that same day! After back and forth arguments, she refused to give me any of the trucks and I left For this booking I had an online booking done and she cancelled my reservation without asking me and made a reservation for me in Carrolton again based on our previous interaction. I asked to speak to the supervisor and initially she refused to call him as well. I called customer service to connect me to this location's supervisor. When the supervisor (Gayle) answered, he refused to hear my side of the story and sided with this lady and told me to leave the location or else he would call the police for trespassing. Important to mention that I had an online reservation! And he placed me on the cautionary list! As i was leaving again, I received a call from this location to come back inside and take the truck which i had booked. Kayla had no remorse for her behavior and to top it off left the keys outside for me to pickup. I have never seen bad customer service supported by a business like this ever. I work with U haul very often but safe to say i will not be going to this location. Everyone should go to the one on Northwest Hwy. The people over there are friendly and my man Andre always makes sure I get the best service everytime If my behavior needs any verification you can ask the people at Northwest Hwy with whom i work multiple times a month. Andre and team will definitely tell you a different story than Kayla would.

Évaluation :

1

DO NOT GO HERE! Kayla is the worst person ever. She discriminates between her customers. I had a white lady in front of me on this day and she was super sweet with her. The minute it was my turn her expressions were different and dealt with me rudely.

Évaluation :

2

Clean the U-Haul and check the transmission

Évaluation :

3

The vehicle provided is old one and is having some issues like no proper alignment and the brakes were not on tight. Please sort those kinds of issues.

Évaluation :

2

The young lady was rude-didn’t make eye contact and charged us for 8 miles over when we weren’t.

Évaluation :

4

N/a

Évaluation :

1

Little to no customer service skills. The gate it broke and the door is always open. Zero security. & my move out date is wrong.

Évaluation :

1

Customer service at the Harry Hines location was poor the building was closed twice during business hours had to call cooperate to get someone to let us in for service

Évaluation :

5

The manager is so nice and gets the job done effectively. I would definitely return for my uhual needs

Évaluation :

1

The female worker(I think Kayla) was clearly very high from smoking when I arrived . Worst experience ever. She literally had to be smoking inside the workplace. So high she couldn't even think or assist me properly

Évaluation :

5

Needs air in summer time and heat in winter

Évaluation :

1

I was overcharged $35. $15 for coverage I DECLINED, and $20 for dropping the vehicle off "after hours?" You get 24hrs of rental, and I returned it in 5hrs. I get charged $20 because I didn't hold onto it overnight?! OBSURD! It was also not stated anywhere. MORE than doubled my charge for this quick rental... Should have just rented the truck from Home Depot....

Évaluation :

1

The lady was so rude

Évaluation :

5

Don't let the location of this Uhaul storage fool you with, it's Harry Hines address. It's a safe and convenient place to use for storage. It's a small facility and easy to navigate without a lot of in and out traffic from other customers. My only issue is with the rate increases during my time there from the promotional price to my final move out rate, I thought the increases were excessive. Although it was still cheaper than other storage facilities for the size I was renting.

Évaluation :

2

Clerk unfriendly, location scary

Évaluation :

5

Kayla was great!!!

Évaluation :

2

We were overcharged and the system was broken.

Évaluation :

1

Guy at the front counter had an attitude and made us wait 20 minutes just to turn in the keys.

Évaluation :

5

Very helpful and knowledgeable staff.

Évaluation :

1

They had a leak and my dining table got damage from the water.

Évaluation :

4

No light in storage. I guess it just needed a light bulb.

Évaluation :

5

Absolutely wonderful your crew great. Thank for everything you've done

Évaluation :

4

Need to provide trash can for customer

Évaluation :

2

Equipment was good. When I checked in the last was new but did great job. I can tell she was learning but was respectful about it. The guy when i returned had a real shitty attitude. Really bad customer service

Évaluation :

5

If I have to use u haul storage again I will. and yes I will prefer other people to come as well alright

Évaluation :

1

I went there around 8:30 pm to drop off my stuff, but the exit road was blocked by a truck. I wasn't able to reverse my U-Haul trailer attached car and spent 3 hours to exit the storage area. The storage unit was not reachable by car as I was told. Additionally, two dogs attacked me when I was trying to find the storage unit. I believe people live in those storage units with their dogs, but no one mentioned that to me. It was a horrible experience.

Évaluation :

4

Older facility, but still maintained. I would have given 5 stars, but the following factors dropped it down to 4 stars: 1. General Manager, Jesse, wasn't in uniform, regardless it being a Sunday. 2. Showroom was way too cluttered, felt claustrophobic. 3. Bathroom had NO toilet paper at all and the trash was overflowing.

Évaluation :

5

Location was fine. Trying to do the rental online after hours was terrible. Assigned equipment wasn't available. Had to call customer service. Link to return the truck didn't work and had to call again.

Évaluation :

1

Gave me a locked unit after hours took my money and they didn't even care. Dallas uhaul I wouldn't recommend to no human on this earth

Évaluation :

1

Most of the issues I had were with the app and customer service reps. However, I did get locked out of the storage facility and stranded for 7 hours unexpectedly.

Évaluation :

3

Clear notations and instructions for the customer

Évaluation :

5

Great service highly recommended iam very satisfied overall Thanks !

Évaluation :

5

Good equipment, courteous service

Évaluation :

2

AC was not working which we were not told about and the truck sounded weird every time it started so we were worried it would die and kept jumper cable with in case.

Évaluation :

2

I dropped off the vehicle on Saturday evening, scanned the bar code and everything and for some reason, the truck was never checked in until Wednesday. I was very concerned that I would be on the hook for a truck. However it turned out that someone moved the truck from where I parked it and forgot to close out the vehicle and check it in. WHEW!!! I finally called the location and the gentleman I talked to immediately handled everything for me. Thank you to him!

Évaluation :

4

I couldn’t log into the app or website!

Évaluation :

1

Customer service is not a high standard at this location. The lack of honesty within this location is just disappointing. Making the experience an easy process is also not a priority. I would not recommend this location to anyone. There is another location on the same street that I'm sure will provide a better experience.

Évaluation :

5

Excellent service

Évaluation :

2

I didn't move out on the date you have on this mailing. I moved out 2-27-2023. The unit I rented didn't have a light. The excuse for the light not working was that there was a fire that burned the building and u-haul was too cheap to fix it. The overhead was hard to open and close and would stick sometimes. I was told that's nothing wrong with it. What a dump.

Évaluation :

5

Friendly and the setup was easy.

Évaluation :

1

Management don't open building on time . When management did make it there he have weed round up smoking it as he pulls up to work . We finally enter the building and he didn't acknowledge me are the 2 gentleman standing behind me . Return the vehicle I waited 10 minutes for someone to come to the front Customer service rep was just as rude as manager the location is horrible

Évaluation :

1

Poor customer service. Salesman had a don't care attitude. I do not recommend using this location. Also, I could not use the app to return the vehicle and was charged a $20 service for drop box return. My rental was due at 8:00am Sunday morning. I returned the van before 10pm Saturday evening.

Évaluation :

1

The unit I reserved online was not available so I didn't move in. They switched up the size of my unit and did not advise me.

Évaluation :

1

There was no ramp on the truck I rented so I had to pay movers more money.

Évaluation :

5

It was very easy to get to and the staff was nice

Évaluation :

3

door lock slide ins aren't very thick and not well protected,

Évaluation :

1

I moved my belongings in Uhaul's storage facility, less than 2 weeks later my storage unit was broken into. To me it looked like a inside job because when I asked for the cameras to be played back somehow they can't tell who's coming out with my belongings. Somehow my storage unit was the only one singled out. As i go to file the claim for my storage unit, they put the wrong insurance, making me liable for my belongings when I know I put insurance on unit mainly because the first month came with the one way uhaul rental. I've lost a lot of valuables that I can't get back, mostly my business equipment is gone , I'm not too concerned about the tvs but I want the things people donated to me to get my business back going. I can't operate properly without all my equipment. They did compensate me for my storage unit for the month but that doesn't replace my things that they're not wanting to liable for especially when every other time the main door to my unit was always unlocked. I spend a lot of money with uhaul and for them to be at fault and making me figure it out myself is unacceptable.

Évaluation :

3

Had to wait

Évaluation :

5

Good customer service help me out getting units during a rough time on my life

Évaluation :

1

1. The store hour for this location for Saturday is 8am -4pm. I went to pick up the rental at 10am and I see there was close sign hanging from inside the store. Some other people also were waiting as the sign shows closed. 2. When communicated over the store number, the cashier opened the door. Actually he was inside the store and was hanging the sign that store is closed though it's business hour. 3. When went inside the store, it smells so bad with the smell of cigar, tobacco and some other strange smells. It was horrible. As a non smoker, I felt vomiting. 4. The rental trailer was very dirty.

Évaluation :

5

The employee at the front desk was real helpful with getting me my storage went above and beyond to make sure I had everything I need

Évaluation :

1

Got overcharged and drop off directions were very vague, very rude service as well, answering questions was a burden to the man at the front desk.

Évaluation :

2

Was unable to pickup at the scheduled time and then the location did not have employees at the opening time.

Évaluation :

4

Jesse was very nice and very informative and knowledgeable about all my concerns. He was easy to deal with and didn't take too much of my time getting everything set up for me.

Évaluation :

1

Muy mal trato del compañero que me atendió literal me atendió como un perro porque soy latino y hablo español muy pero muy mal trato

Évaluation :

2

I rented a car at 5pm yesterday and returned it around 8:30pm. However, on my receipt, it said that I returned it around 8:30 in the morning, and I charged double the rental fee. I spent a long time calling to solve this problem, but it didn't connect and you extorted my $20 + tax. I want you guys to solve my problems like this. Merci

Évaluation :

3

Agent at pick up location didn't seem to happy to be there. Vehicle was not clean. Check engine light was on. Vehicle drove terrible and if you got over 50 mph , it felt like you had very little control. Got charged for fuel when I returned the vehicle with the same as I picked it up.

Évaluation :

3

The counter worker was great, very efficient and effective. The truck was great. The location in the city and the facility itself are pretty dated, though I expected as much from the location.

Évaluation :

4

The trailer we rented had more wear and tear on it than expected - including straps for interior tie downs for cargo were torn in places.

Évaluation :

4

Drop off space was full and there was little room to park elsewhere.

Évaluation :

5

Very friendly and helpful

Évaluation :

5

Excellent service

Évaluation :

5

Nothing - the UHAUL owner at this location was extremely helpful and friendly

Évaluation :

5

Great people !!

Évaluation :

1

The manager was not pleasant. She spoke to you like you are a child. She needs to be trained better in customer service. She speaks very demeaning to you

Évaluation :

5

The ladies were very helpful and made easy.

Évaluation :

5

Lady was very helpful

Évaluation :

5

The manager was very thorough and helpful. She attached the trailerThe equipment was quite old and I had trouble with closing/securing the door. But everything worked fine and she attached the trailer with care and tested the lights carefully

Évaluation :

5

I will definitely use this place for my storage needs

Évaluation :

5

Customer service she's really nice,sweet and helpful. Well done customer service

Évaluation :

5

THE LADY IN THE FRONT GIVES EXCELLENT CUSTOMER SERVICE

Évaluation :

5

I have nothing.

Évaluation :

1

There was nobody available onsite for storage rental. I was directed by a sign on the door to go down the street to another facility for rental. It took two trips to the other facility for them to get the access code correct, and when I entered the facility the heat was unbearable. Both phone conversations with the facility manager seemed a bit tense and she seemed bothered with my call. As I was leaving the facility another customer who rented the day before could not get into the facility with his gate card or code. I decided at that point to go to Public Storage and rented one of their climate controlled units for the same price!

Évaluation :

1

This has been the worst experience EVER! From the the minute I was in the office. All Meghan cared about was telling me all the wrong things I can do to have my "privileges" revoked! There was probably one smile I seen from her and I believe it's when she laughed at her own joke. The storage facility is out dated and U-haul Co itself should be ashamed of it. It's like you are storing your items in a barn! The doors are just like a house door and so trying to get big items into the unit is nearly impossible. When I asked for a larger unit, before I could even get those words out of my mouth she snapped at me and said NO! And I don't know it was the look I gave her or what, then she quickly tried to see what other units where available at a facility down the road. I will NEVER rent from U-haul again! Lastly, less than 24 hours from moving in, her faculty is closed. I was not able to access the gate to get in due to the cards not reading, so the alternative is a access code. Which I was never given. I went to a U-haul location down the road for help. The lady there could not understand why I wasn't given a access code because they give their customers access codes. Customer service was called and a gentleman said he could see my access code however was not allowed to give it out over the phone. Meanwhile there was an older lady working and knew how to get a hold oh Meghan directly where Meghan informed her that she doesn't give her customers the access code that the only option is to use the card. And that I needed to go back down there and keep trying or wait until Monday when she is reopened. I am beyond upset and the way management has handled this situation is surely not the U-haul way!

Évaluation :

3

Better customer service

Évaluation :

1

Do not email me again. As you ASSURED ME you wouldn't when you forced me to give you my email address against my wishes.

Évaluation :

5

truck had a smell of cigarrettes when A/C was on. which trigger my asthma/allergy symptoms.

Évaluation :

2

Was told i had to go inside to cancel storage unit. That was such an inconvenience I was on my way out of town and had to wait for the office to open. The process was way too long as well.

Évaluation :

5

Everyone was so friendly. That's why I keep coming back.

Évaluation :

5

A shopping cart would be nice to move stuff

Évaluation :

5

Meghan the manager was very helpful and professional!

Évaluation :

1

The staff is very friendly. This storage facility is in a bad area which we didn't know ahead of time moving across the country. We were told by the staff they have to close early since the 'area is very active and not a good place to be at night. The storage shed itself had holes in the wall and had run-down doors. The actual rope is like splinters. I had to pull it down with a towel. They have rodent deterrents in the sheds themselves which leads me to believe they have a problem. We also experienced an issue with nails all over the group. I picked up a full handful, and then the staff came out to help me. Luckily I only needed the shed for 1 week.

Évaluation :

4

Ase unos años atras todo estuba muy bien asta ahora que ay nueba maneñer c cre muy estricta y rasista

Évaluation :

1

The lady in the office was rude. Finally after spending an hour in there she warmed up a little.

Évaluation :

5

Megan Draper is THE BEST. She has helped me out many times when I needed to add a unit or downsize. Hers is a very well run U Haul!

Évaluation :

5

The staff member that assisted me was working alone at the time and was having lunch. She took her time to assist my family and I and was very helpful for what we needed!

Évaluation :

5

Meghan Draper is a wonderful and exceptionally dedicated facility manager she looks out for all of the customers and ensures that the facility is safe and clean at all times.

Évaluation :

2

I lossed my job due to them cancelling my storage. Now I'm stuck with a trailer and no where to put it❗️❗️❗️❗️❗️❗️❗️ and I live out of town❗️❗️

Évaluation :

5

La MANAGER MEGHAN DRAPER DA UN EXCELENTE SERVICIO DE ATENCIÓN AL CLIENTE . Gracias a sus atenciones vuelvo a rentar y trató de recomendar esta compañía de UHAUL .

Évaluation :

4

Meghan Draper runs a very tight ship, keeping constant eyes on the facility. I always felt my stuff was secure.

Évaluation :

5

The manager was kind and friendly. I give her high praise for the excellent job she did throughout my experience.

Évaluation :

3

Misplaced important form that I submitted nearly a year ago.

Évaluation :

5

Meghan, thank you for helping us! Very professional!

Évaluation :

5

Seems like safety and disinfecting the trucks was paramount. She was running a tight ship! Like that.

Évaluation :

5

Your GM Meghan Draper is awesome..very friendly and helpful...was always a pleasure seeing her...

Évaluation :

1

The Manager needs a real attitude adjustment. She could not have been any less helpful. Her car was parked in the way, she had a horrible disposition, and was rude. The three movers could not believe how awful she was. I will never lease from this location again.

Évaluation :

5

Meghan Draper, is easily your best employee. She went above and beyond to make sure we were satisfied. She was amazing. Please make sure to give her much deserved recognition.

Évaluation :

5

Thanks again Meghan for everything

Évaluation :

5

My Experience with this location from the beginning is 5 stars. Meghan did make sure to please all the way your peace of mind. I do strongly recommend. Thanks Meghan

Évaluation :

5

They accomplished all I needed and I felt welcomed.

Évaluation :

3

Megan was friendly and accommodating

Évaluation :

5

This is a great facility. Staff are so helpful. Would highly recommend. Thanks for your assistance, professionalism and friendliness. Thank-you.

Évaluation :

5

Meghan was there to check me into my storage facility. She was very professional, very helpful, and wanted to make certain I had a good experience. Overall, the facility was very well maintained, albeit cramped.

Évaluation :

3

Too few staff. Had to wait a while to get taken care of

Évaluation :

5

Very good customer service

Évaluation :

5

Managers were very friendly and knowledgeable. Property was clean and secure.

Évaluation :

5

Amber was very friendly, informative and efficient. She made cancelling my storage unit very easy and stress free!

Évaluation :

4

The employees are excellent! I have experienced excellent customer service at this location until I met the new general manager Megan.She was very rude, aggressive, and condescending.She's not helpful

Évaluation :

4

Had an issue with the previous renters not removing their lock. It was a mistake made by employee releasing unit before lock was removed but all is good now!

Évaluation :

5

Thanks manager Mary for all your help.Mz.Sutton

Évaluation :

5

I like this place.whenever I need storage, I want to use it.

Évaluation :

5

You did good job.

Évaluation :

4

beau travail

Évaluation :

5

Good service

Évaluation :

5

The entire staff was always so helpful and friendly. I'm going to miss them all (moved to another city). Hopefully the new group will be just as friendly and helpful as the wonderful group of guys.

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

We love your Office manager was amazing and helping given good information. Now the location really is not good. But we know there's been lots of break-ins and we're a little worried about that.

Évaluation :

2

The unit was not clean when I rented it. The door was broke and I was told it would be fixed but it was not. I called and left messages. I never got a call back. I canceled the unit.

Évaluation :

4

I would make the perimeter fence more secure. Maybe add wire. Other than that. It was good

Évaluation :

5

merci

Évaluation :

5

Great staff and very friendly

Évaluation :

1

apparently only one person is working I went to office 3 times it was locked. Another time the door was locked & paperwork was being done & I wait & knocked 3x, 15 minutes later he answered. No good

Évaluation :

3

While the over facility was secure and well kept many of the units had doors that were old and did not keep the elements out. Ours wasdamaged and would not close properly. We were concerned.