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tonya r | Premières impressionsCustomer Reviews for U-Haul Moving & Storage at Highway 281
Testimonials From Recent Customers
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Instructions on how to access the building once I was inside the automatic garage door were lacking. I had to enter provided access code in specific keypad, but no instructions as to which keypad that was. I'm just glad I tried them all. When it was time to leave, there were no instructions on how to get the garage door open. It was an automatic open from outside the building, so one might assume it was an automatic open from the inside... no. From the driver's seat of my vehicle I could not see the manual button on the wall. Again, I had to hunt around to figure that one out too.
Brian S | Online Move InEverything was great Thank you
Wade T | Expérience généraleExcellent
WILLIAM D | Premières impressionsVery pleased and satisfied with service.
Wade T | Premières impressionsMorgan really went above and beyond to help me I really appreciate her and would recommend her service at uhaul she is simply the best!
JADEN C | Expérience généraleGreat place for storage. Love the access code to going entry. All my belongings were safe and I never had to worry about them.
Leila D | Expérience généraleI just rented the U- haul to drop donations at Goodwill. Struggle with the AP and for some reason added the rental storage but the team was very helpful and friendly to get my contact cancelled. Fantastic team
OMAR K | Expérience généraleNever moved in but the lady that helped me with my cancellation was friendly, understanding and professional
OMAR K | Online Move InInstructions were not given on access building for first time. There was supposed to be a lock in the unit but there wasn't. Could not get ahold of anyone at the Grand Island office for assistance. Had to drive over to their office to get help.
Kathryn B | Online Move InNo key in my unit like it said there would be but I'm happy for what I need it for
Hakeem H | Online Move InVery clean easy to access. The move in was very nive having carts to help!
Leila D | Premières impressionsThere was someone else's stuff in my unit.
Samatha C | Premières impressionsEverytime we tried to get into the unit our key card would not work and the code they gave us did not work. The alarm went off every time we got into our storage and the sliding doors locked for some reason and wouldn't open.
SHAWNA L | Premières impressionsYour staff was very polite and apologetic. They were apologizing for your corporate wide lack of adequate staffing and completely inadequate communication systems. I will also say that your truck and storage pricing is completely ridiculous. It took me less than two minutes to find a better service at less than half your price. I wouldn't recommend UHaul to any person that I remotely care about. You have been begging me to review your service; So, here you go…..no extra charge…you're welcome
jay j | Expérience généraleThe employees were helpful and friendly. They went above what was needed and made me feel that they cared about my problems . I would recommend this U haul to everyone.
Sharon B | Premières impressionsEverything was just great. Everyone was very nice an helpful. Merci
justine jGive yourself a lot of extra time for drop off and pick up of Uboxes It seems that the Ubox drivers are the only ones certified to do certain things at the warehouse (ie driving a forklift, offload semis, wrapping boxes, etc...) so when they are at the warehouse they are pulled in several directions and cannot actually transport boxes as promised. We were the only delivery on the day of our drop off and were told the day prior it would be 9:30 for the the first drop off, it was almost 11:30. The second delivery was also very delayed. We ended up having to pay our workers to sit and wait for 2 hours and then they were forced to leave due to hourly maximums. We had to finish unload and pay extra to get help the next day. Manager Ben did everything he could to help and was very communicative but the ubox situation is not a good one.
We experienced multiple problems trying to get moved to Grand Island NE and so it was a respite for us that everyone was friendly and even when the first person didn't know the answer to our needs she referred us to the manager (Ben) that was very helpful and friendly...therefore professional all the way around.
LOVENA R | Expérience généraleVery nice personal
LILIAN M | Expérience généraleGreat facility! Would recommend to anyone.
jason w | Expérience généraleNice and clean storage facility. Easy access.
Darcy S | Premières impressionsRobert helped me, and he was so awesome, he's the entire best. The unit itself is very nice, and the construction isn't as inconvenient as I thought it would be.
Robin K | Premières impressions