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Michael C.Customer Reviews for U-Haul Moving & Storage at Hobby Airport Area
Testimonials From Recent Customers
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You may want to consider to improve your customer service, your employees lack customer service skills. They fail to explain all important details at the time of pick up. I am highly dissatisfied with U Haul and Probably will not rent from you again and will not recommend .
ELIDETH R.Not much more !! Maybe, provide a free cup of weekend coffee for the early birds
Graylon J.No light inside my unit and there should be larger units
DIANE R. | Expérience généraleAlready do a great job
VANESSA D.They need a larger parking area, but I will say that they are very on hand to assist a smooth transition to drop off vehicles/ trailers.
Ingrid T.The employees are amazing, thank you for being so helpful!
Guadalupe R.Great experience, the lady that helped me was very patient and efficient.
Janeicia E.They sent me to 3 different uhual locations cause the original reservation could not be honored. Took close to 2 hours extra for this headache. Very unsatisfied with the rental experience. Final location was very good and helpful
Kevin B.They were so friendly and helped with every single question I had. I highly recommend this U-Haul place and I would definitely go back to this location. Keep doing a great job with customer service.
JESSICA C.The truck had horrible alignment issues. The door seals would let air in while driving causing my ears to pop. The inside was filthy and smelled horrible. I returned it early from feeling sick from driving it
Michael M.It would have been nice to have a way to do after hours drop for trailers.
Robert M.Excellent customer service!
Javier L.OMG I could not ask for better service the employees were great .Renee B was just the best alone with Don and the other young lady I'm sorry I didn't get her name but thanks again for the excellent service.
ARCHIE S.Absolutely! Here's a glowing review: --- "Renting from U-Haul was an exceptional experience! The customer service was top-notch, providing all the information I needed and making the rental process smooth. The vehicle was in excellent condition, clean, and reliable for my move. The affordability and variety of options made it easy to find the perfect solution for my needs. I highly recommend U-Haul for anyone looking for a hassle-free and reliable moving experience!"
JOE Z.Customer service was excellent. Highly recommended..!
Javier L.Moving truck failed to start, and had to be jump started multiple times.
Manuel M.The staff at (8550)was cordial and very professional....to keep it they made the customers feel right at home. It don't get any better than that.
claude D.Mrs. Renee' the manager was very amazing and helpful!
Kevin B.The uhaul staff was prompt, courteous and very helpful. Would recommend uhaul to all for assistance in the needs. Note: you can use my name on website/reviews Marbe Gonzales
Marbelia D.No comment
Cheryl R.Nothing to complain about.
Max M.Everything was great
LATUNYA J.Bien
luis R.Staff was very friendly and location was very clean.
MANUEL C.Rent equipment that's not broken
Russell S.Bien
luis R.They didn't hook the trailer up right went down the street and trailer came off the ball smh
RONALD J.Keep up the great work.
Hugh M.Very efficient, friendly, helpful. Easy process of receiving and returning. They allowed me to change from 6 hours to 24 hours, but able to return it in 9 hours. The van had only 9000 miles on it and felt brand new! I will be back.
Sharon L.THANK YOU FOR THE BIG HELP. KEEP IT UP
L.T. B. | Premières impressionsHave better employees with good customer service. Alex was non attenditive. He was to engaged on his phone. He did not acknowledge me when I walked in the store. When I walk up to him while he was slouched in his seat on the phone he still didn't acknowledge me until I had to say hello.
Virginia R.Bien
luis R.Great service clean truck and facility will be giving my business here more often thank you Alex!
Maximiano M.Aok, the gentleman was very helpful and if I need it again I'll call you guys thanks much.
David J.Counter attendant tone was very unwelcoming and rude.
Carlton W.The vehicle I was given was parked behind the building being used to block the back driveway, when I found where it was parked, I found a woman in the back sleeping and later noticed a tarp, some rags and a strong smell of urine in the cargo space, since I was in a hurry I did not have time to request a replace right away but I did call and report this because I had to hose out the cargo area before we could load anything, seems like no one was concerned about this.
Guadalupe G.Bien
luis R.I am very pleased with the service I receive from the staff and would definitely recommend this location.
Margaret K.I was overcharged an extra day of rent when I dropped the vehicle off on time !
Robert W.100 % awesome service! Gentlemen at the counter knows his job, in and out fast, reliable service! No improvements needed! Great job guys! This is my 1st choice location every time!
PABLO A.My first time experience and I loved it thank you
Elvira R. | Expérience généraleThe guy at the counter is A1. Knowledgeable. Kind. Real.
Brittnie A.It was very simple process no problems in and out with the truck within 20 minutes
Gordon P.Make sure the Uhaul computer system stay updated and ready for daily operations .
Robert H.Well posted hours for being open are 7 am to 7 pm. In returning the equipment i rented from you was going to be close to 7pm. So l called the location i rented from to let them know i was going to be about ten minutes before they closed. They told me they stop receving at 20 minutes before closing.all tbough i made it in time. It does not make sense to me that you say your open till 7 pm. But sto receiving 20 minutes before.
miguel G.Clean equipment, fast in and out and friendly staff
SOCKALINGAM N.I like to service
Thomas T. | Premières impressionsService was excellent was able to move my pickup date with no hassle 👍👍
pedro V.Everything was great
SETON J.Clean equipment and fast service
SOCKALINGAM N.Fast in and out. Clean equipment. Friendly staff
SOCKALINGAM N.The experience was very positive. The day we picked up the trailer was very busy and the employee was alone. She handled everything in a professional manner. The return was also smooth.
Curtis H.Clean equipment and fast in and out. Personnel amical.
SOCKALINGAM N.Rosellie was very nice
carlos T.Better customer service with online orders. I was assisted by some Afro-American man. Very rude and disrespectful.
Wandoly C.Awesome
Elvira R. | Premières impressionsGot hit for a whole month of late charges my first month missed payment due to my PTSD whelp there went my rent so really need a storage now so moving to public storage
robert c. | Expérience généraleThe staff were always accommodating. I had a few hiccups, and the staff always kindly helped me.
Keta C. | Expérience généraleLittle help from staff, lazy and dont want to work, and horrible customer service.
Eric Q. | Expérience généraleExcellent service à la clientèle
Andre H. | Expérience généraleMerci
Ezekel J. | Expérience généraleThe general manager and his staff were extremely helpful and made the transition process smoothly while bringing closure to my deceased Mother's personal effects. I appreciate you all for everything you have did to assist me and my immediate family. The Barbers
Darryl W. | Expérience généraleThanks for everything
Helen T. | Expérience généraleGreat people, they help me keep my furniture and move to a new place.
penny k. | Expérience généraleGood people at the front desk
Lionel D. | Premières impressionsI would definitely recommend installing elevators
LAKYIA S. | Premières impressionsVery helpful
Linda R. | Premières impressionsWe started our rent in 2016 and never had an issue (except when I lost my key) But that doesn't count!!! It was a good experience and the staff was always helpful when I needed them.
MARK S. | Expérience généraleIt took a very long time to get the uhaul & storage it was very short staffed and other customers were in patience, it was not a pleasant experience but the guy that helped us out was very friendly but seem very inexperienced
Terri O. | Premières impressionsWeekends are busy, but other than that, I would do business with them again.
Fernando C. | Expérience généraleI just love everybody that works down there at the Monroe location especially the manager Imer Y’all were great and I will anybody that needs storage I will let them know to go there
Pamela K. | Expérience généraleThe employee was fantastic. Very polite, professional, informative, and helpful. He helped me find the right boxes and lock for my unit. He walked me out and showed me the unit. He also gave me the access card and walked me to all the stations showing me how to use it. The inside of the store was very clean and he ran a tight ship. The only negative, and I had is that there was a leak in the hallway of the storage unit with a mop bucket below it to catch. With the employer saw the leak, he said that he was not informed, and that he would call management right away to get it fixed.
ERIC L. | Premières impressionsMerci
johnny s. | Expérience généraleI stored my things for 5 years I didn't appreciate the continuous increase in rent. I did not appreciate the calls for non payment, especially, calling others to inform them of my non payment. My pay date was different every month that caused some late payments. I moved out on May 31, 2020. See how the information is incorrect for my move-out date.
LINDA N. | Expérience généraleThe staff was always friendly, never had any major problems.
JUANITA C. | Expérience généraleGood service and quickly move with paperwork
Olivia G. | Premières impressionshad a little bit of a problem with keeping up my account but the staff were VERY accommodating and friendly. Thanks...!
Donna A. | Expérience généraleI didn’t even get to Move my stuff in.
Larissa M. | Premières impressionsThanks for the service
martin r. | Expérience généraleGreat Service
Christian S. | Expérience généraleThe entire staff is very professional.
MATTHEW J. | Expérience généraleMerci
Eva C. | Expérience généraleThe person was not very helpful at the desk and was also unfriendly.
meena s. | Premières impressionsWithout exaggeration, this was the most aggravating customer experience of my entire life. I really hope someone from the corporate office contacts me regarding what transpired. 571-213-7571
noah y. | Premières impressionsThis was supposed to have been rescheduled to December 22-23rd
Rebecca B. | RéservationAll facets of this move in rying conditions were excellent including the price and subcontractors. Management at the storage faciliyty was friendly & made sure we were accomadated. Thank-you!
Bob T. | Expérience généraleChristian was the best! will be using yall next time
christian r. | Expérience généraleNa
chris c. | Expérience généraleThe staff was efficient but severely overworked for the numbers of customers at the first of the month!!!
Stephanie C. | Expérience généralegood service
Nicole O. | Expérience généraleI scheduled delivery after the Ubox arrived. The staff was very helpful and the delivery was very smooth. I am very pleased with the service.
Xiaowei Z. | Expérience généraleVery helpful staffs. Need to schedule ahead of time to get your business done.
RICHARD D. | Expérience générale