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Antonio J | Expérience généraleCustomer Reviews for U-Haul Moving & Storage at Holt Ave
Testimonials From Recent Customers
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The area is not too great. Never really had an issue till moving out when I walked up on 3 females in front of my unit smoking crack openly.
Valerie U | Expérience généraleHad a problem adjusting the rear view mirrors.
Robert MFast service.
Jaime M$19,99? I needed to pick up a recliner 2 cities away. From la Verne to Duarte. It cost me $77 for 2 hours. Then to return it, you have to download and sign into their app. Take 15 pictures of the truck, and allow location tracking before you can drop the keys in the box or they charge you extra. $11 mandatory coverage they tell you after you arrive. Ridiculous price and inconvenience. I will never use U-Haul as long as I live. $50 would have been a fair price if no damage was done. Not happy at all.
Joseph BMonday 04/01/2024 I went to pick up my Reserved 20' U-Haul at 4:00AM. When I went to use the U-haul app to get the lock box code and number of the 20' Van, my reservation was available but no Van number or key box code. I called U-Haul and they told me on their end they never designated me a truck. They directed me to a different location to pick up the 20' Van that was on site from that location at this point it was 4:45AM. When I got to the other location it was now 5:30. I pulled up the app and my 20' van was reserved and the lock box key code was available. I went to lock box 4 and it would not open. I was finally able to open a lock box which was Number 3 after trying them all. I grabbed the keys and went to the 20' van that was reserved for me. Key did not match the van and instead it was matched with a 15' van. I ended up taking the 15' because my day was already delayed two hours. The 15' Van did not do my work load justice and was more time getting my Van that should've been reserved properly at the first location.
Kevin SThe roof leaked and my bed and armoire got soaked.
Diensh PHaving to carry my stuff upstairs with a door that shuts on me. And the fact the other clients had dogs out and it was just trashy and gross.
HERBERT W | Premières impressionsCheck the fuel level before you drive off just in case
FABRIZIO TThe advertising at the facility mentions that they have the newest fleet… but the truck I had was over 110k miles, had a steering wheel that had 300k miles of wear, both the cab and box had a musty smell. The steering wheels shake at 50mph. I did not feel safe driving that truck. U-Haul needs to improve the quality of their fleet of trucks. No smells, no trucks over 100k, good maintenance - especially if that means replacing the steering wheel. I hope my next truck is better or I will switch to Penske in a heartbeat.
Brian GNeed to rebuild. Start bye firing all your district managers that can complete task. It's your downfall
Angelina PThere awesome, rented online when I arrived the gentleman quickly looked up my reservation, explained everything very fast and accurately, drove back hooked up the trailer checked all lights off I went,I was running about 5 minutes late returning so I called them to let them know he told me when I arrive to go to back he would be waiting for me,I got to the back There he was ,he asked me if I had any issues with the trailer everything was good he offered to email receipt, off I went, quick easy and super friendly thx
Jeffrey HVery disappointed with the 10' rental. Very old and not maintained. Exhaust had a leak no radio no interior light
Cheri SHad to take my stuff out immediately, people using units as housing . On multiple occasions I couldn't get to my storage due to not being able to walk through, people have trash all over the place.Bad odor
Andrea V | Expérience généraleThe service was excellent, the only thing I feel upset that the person who attended me took me a picture with a cell phone for his records, I told him that that’s why you ask for Identification and that should be enough, because you are inentifiend my self with my Drivers licensed He continued with the whole process, but I was very disappointed and I fell bothered because He not even ask me He just said to me I will take a picture !! I will not return there foer my next time needs thanks
Gloria CTruck smelled heavily like cigarettes Dusty No ramp in the back, was not informed at time of pick up. Nice staff though, friendly and just wanted to get straight to business- no small talk. That's fine. They did great. Just wish the equipment could be a bit more updated. maybe rent locks? Might make an extra 5$ if you do that.
Angelena BVery quick and polite thank you
René SThe person who helped me was very professional
Guadalupe RThe fellow who helped me was polite and customer service oriented. I picked up my trailer and it was ready to go.
Sean Ofix vehicle issues b4 you rent it to the next. every time i turned on the truck it would be very hard. the connection to the battery is faulty
lisa dNothing Your service was excellant
Concepcion RCongratulations for a great job!!!
rene MKeep up with the great customer service
Richard LThe staff does there jobs that is correct. However if being friendly is part of there job than they missed the ball. As well all the staff that I encountered in my short time with U-Haul only really spoke when I initiated. very rude staff
Chantal M | Expérience généraleAlways been satisfied with the service. Have recommended. Thanks.
Armando BNo comment !!!
Mary AI ended up renting a storage unit but it smells a little funky.
Adalilian FThey recommended a truck that didn’t fit everything like they said it would 🤦♀️ Had to spend more money on another truck Please assist with this Thank you
STEPHANIE RGas tank was almost empty. Rep said it's "3/8" filled. It wasn't. It indicated 56 miles total. Ordered a dolly and furniture dolly and didn't get it, then when I returned the vehicle no one attended me. I walked into office and was told to just turn in the key and I was good to go. When I get bill I was hit for $110 in overages for gas. I put $35 into it and only traveled 56 miles total. It's obvious that they do this often and try to get this extra on fees. I left the truck with more miles than it had when I picked it up. It's no wonder why no one attended me and was told to just to leave keys. Very disappointed in this experience. Tank was barely filled and needed to be filled immediately, Had to do extra work because no dolly was provided even though I ordered 2, and when I turn in vehicle no one attended me, only to be told to just turn in keys so that they can add additional fees. Just bad experience all around.
oscar EYoung guy was very helpful, it was my first time using Uhaul and i tried to do everything online but i need some help to pick up the Van, he try to make everything fast. I definitely will use the service and this location again
Iran FGreat experience friendly and very helpful
WILLEM FWell I've rented a uhaul almost everyday for the last 3 + weeks & I wish that the extended day policy could apply & the main reason it was Not All at 1 location was due to availability NOT MY CHIICE
CYNTHIA WExcellent
CHI HDon't say you have a car dolly, then tell me you don't. Then when I jump they hoops to make plans you tell me you have one all the sudden. This was the most frustrating part of my move.
sam tEasy pick up assisted with hook up and when I returned was fast and easy
William FA large glass bottle was under the truck wheel. Could have resulted in an insurance claim before I even drove off the lot.
Eduardo VThis location is well organized. The staff are friendly, courteous and professional. The check in experience is quick and efficient. There are other stores closer to me but each time I use this store I am always very pleased.
Jerry LVery small units no elevator access to second floor
Griselda H | Premières impressionsI was forced to go to this location although it was not my first choice. When we arrived we waited 20 minutes for someone to come out to greet and help us. Also, I had reserved 2 Dolly's, 1 cart and other moving supplies that were not available when we arrived. I will never use this location again nor would I recommend Uhaul.
zachary RExcelent service
Fabiola GHave more than 1/16th of a gallons of gas in the truck!!
THOMAS BThe truck was clean and seemed to be maintained. It an a bit rough, but it did have 180 000 miles on it. On a more positive note, the U-Haul representatives that I dealt with were great: friendly and knowledgeable!
FRANZ SPlace is OK
Charles FStaff is very professional, accommodating, & kind. Merci
Ann KThe attendant, went above and beyond. He truly made my day.
Bassem MGood experience overall.
Khaleel KAucun
Kimberly JExcellent manager and crew
Jerome SDavid is a great asset. Great Customer Service
George RGreat people, quick service, especially if you reserve/rent online
THOMAS BThe app was kind of difficult to work with. No one ever answered the phone when I called. Finally found phone number online. Spoke with a real person, help me straighten out my issues. Overall I'm happy with the deal and would use them again
Bernard OThank you Uhaul and David for another great rental experience. The equipment was clean and ready on time, the service was professional and genuine. Overall amazing deal. I look forward to the next time I can rent from you!
PAYAM MJust check the inside floorboard maybe more carefully. Mine had a half empty soda bottle on the floor and a tie hanging from the outside mirror, but the service was great and returning the truck was a breeze.
BARRY BThey broke into my storage from the top.( It's open) I moved my storage downstairs where it's smaller. So the prize is less,but I just got billed the same. I called and went in person and still no help. No update on my so called claim or any type of financial return.
Juan S | Premières impressionsStaff was v helpful!!
Mamta TThank you for a great experience
PAYAM MDavid is an exceptional manager who is readily available to help. Very friendly and kind and that's why i keep going back to this location.
Ephraim KN
WANLI S | Expérience généraleGreat guys at this location.
Frank LI got charged for the wrong uhaul it was supposed to be 29,99 rate but i got charged 39.99. Other than that friendly staff
Jose HThese folks are great. I use this location almost always; the only times I have not is due to not having the rental I need, which is rarly..
THOMAS BEverything was good
wanda cEverything was perfect and the manager to which I forgot his name was a big Latino guy was perfect as he had always been thank you look forward to using you again and definitely will recommend
Jerome SKeep up the good work, much appreciated.
PAYAM MThe Drop-off location personnel told me I had to pay for the additional miles. When I picked up the truck, the attendant did not explain that there was a mile limit. After picking up the truck, I drove to the location I was moving from, then drove directly to the location where I was moving to, then to the U-Haul drop-off location. The drop-off location personnel insisted that I went over my miles limit which he said I was informed of when I picked up the truck (but wasn't). After much arguing he finally agreed not to charge me for the 6 or 7 miles that I was over the limit.
Don SShout out to worker David. Good ppl Any other place my stuff would've been long gone. But he understands the situation s ppl be in an d it's appreciated
Miguel F | Expérience généraleThanks for everything Davis
Esther B | Premières impressionsManager David was great. Sad to have to head out but I would return .
CHRISTIAN S | Expérience généraleThis has been the best storage experience I have ever had. David was very well to work with and very understanding. I would tell everyone that needs storage to come to this place. Thank you so much
Rashida R | Expérience généraleDavid gomez is a very kind and reasonable manager and person
William M | Expérience généraleWonderful staff and very helpful
Martin P | Premières impressionsThanks
Jimmy L | Premières impressionsI don’t know what you’re talking about
Jimmy L | Expérience généraleThanks
Jimmy L | Premières impressionsDavid has great communication .
RACHEL B | Expérience généraleThe Management was absolutely helpful and sooo helpful.. Everyone needs more like him!
Sharon P | Premières impressionsLa persona que me atendió, fue muy cortes y me ayudó mucho más de lo que yo esperaba. Muy servicial, amable respetuoso .
Araceli L | Premières impressionsboth DAVID are very nice and helpful. i woulf say this is the best facility that everyone could have with an exceptional customer service every time every day.
marcial t | Expérience généraleFor this time of year it wouldn't hurt to have some kind of cooling
Boston F | Premières impressionsMerci
YURMEKI W | Premières impressionsThanks. David. You are very professional. I will tell everyone about your service
Delann K | Premières impressionsThank you david you so kind
Juan C | Premières impressionsEstoy satisfecho por haber hecho negocio con ustedes
RUBEN G | Premières impressionsDavid is the best! Super friendly , helpful , and very considerate!
CHRISTIAN S | Premières impressionsThey go beyond any storage facility to help if your having issues of any kind. Their staff is friendly and very helpful. I would recommend them to anyone in need of storage or use of truck. I appreciated all the help they provided me . Thank you entire staff at U-Haul in Pomona
Melissa R | Expérience généraleYour staff was always so helpful and kind. Thank you very much Respectfully Maria Wirth
MARIA W | Expérience généraleThe staff here are friendly and very accommodating. The property is well kept up and there is no crawly creatures nor rodents infestation in or around the premises and the storage units. never had any problems with my unit! Thanx David
Melissa M | Premières impressionsI highly recommend this facility. The staff are kind helpful and thoughtful. I used this service for 5years I never had an issue if say kind. I recently left the facility all my belongings where safe and intact. I would use this facility again without hesitation,
Mary C | Expérience généraleWe appreciate the staff here very much. Storing our daughters entire college apartment for what we originally thought would be a few months and turned into a year and a half due to Covid. Didn't worry at all about the security of our items and any questions or concerns we had during that time were addressed quickly and in a professional manner. We also rented a truck from this location and again, the staff is excellent!
David N | Expérience généraleYou won’t find no other representative for this company finer the person who greeted me at the front desk you are very fortunate to have him
MARISELA D | Premières impressionsJose Sanchez was very helpful and kind. A quality owner. He made everything as stress free as possible and was very helpful. As we all know moving is extremely stressful but helpful professional help line Jose gave was great and really appreciated experience.
Richard L | Premières impressionsThanks
Reyna Q | Premières impressionsOverall a great experience. The staff was friendly and always attentive. Easy to access my storage unit, and they were very helpful and prompt in the move-in and move out process. I would highly recommend this Uhaul location.
Leonardo I | Expérience généraleEstas personas si que saben atender bien al público. Trato súper-excelente. Ojalá continúen así siempre.
Roberto M | Expérience généraleJose was great with his customer service!
todd g | Expérience généraleAssistant manager was pleasant and helpful.
todd g | Premières impressionsGreat staff that really helped out a lot
DAVID N | Expérience généraleGreat customer service!!
ANDRES G | Expérience généraleThank you for the wonderful space and especially the service! David Gomez is an outstanding representative for your agency. David Gomez made ALL the difference for the excellent rating we give for this survey.
TIERRA D | Expérience généraleJose at the Holt location in Pomona went above and beyond
Janet H | Premières impressionsI really appreciate the wonderful customer service at this location. David the manager is always very helpful I've had to move around a lot. And he's always there to make sure everything's OK. I highly recommend using this facility to make all your moving needs to go smoothly.
Josslyn M | Expérience généraleDavid an all the team members whom gave us service were all friendly and gave great service.
Yvette G | Expérience généraleThe location in Pomona on Holt and Dudley was the location I used. Every single person that worked there was helpful and friendly and extremely professional I used uhaul services to move from Pomona to Rancho and I'll just say their professionalism eased my anxiety 100 % and the manager is great ! He deserves. A raise well all the employees there do !
GLORIA M | Expérience généralegreat customer service!
GLORIA M | Premières impressionsI paid the $80 bucks online for drive up unit said it includes a brand new lock and will be inside unit but who knows bcuz I could not access unit at all since it has owner and lock already.So I duno
Erica M | Online Move InCustomer Service was excellent. Well informed and knowledgeable. No hassles when renting my truck. Felt a little sad when I closed out my unit. Will miss them all. (especially David)
Gloria A | Expérience généraleI received exceptional service from the manager David, also from the workers when David the manager was not around.
keshia s | Premières impressionsDavid was the best . thank you so much David ! Very professional staff . i will definitely recommend it
Irene C | Premières impressionsGood job
Pedro L | Expérience généraleMr. Rios is the gentleman that assisted us with our rental. He was very helpful and is a good representative for your company.
sid m | Premières impressionsMiguel Rios was awesome! He made sure we has the best unit for storage. He was very plesant and professional . The owner was very kind. He brought us cold bottled water to drink as we loaded the unit.
allison s | Premières impressionsI recommend this U-HAUL, to all all the hard workers. If you want to save money and have your extra items or other property 's secured , Store it at this place.They work with you .(They really do)$ave
Rufino C | Expérience généraleMr. Rios kindness and helpfulness is an asset to your company. He gave up his own time to help me move into my unit.I was sleep deprived, injured, and exhausted without his help i couldnt have done it
Yesenia F | RéservationAll my questions were perfectly answered by the manager, who was also very courteous.
Robert M | RéservationMiguel was great when I came in I was very frustrated and he stayed calm the whole time and work with me he has great customer service skills
alisa j | RéservationIf the second level of the storage facility is needed; I would recommend potential customers another facility. Solely, on the basis of a lacking elevator.
Ana C | Expérience généraleThey definitely didn't have enough staff. every time I went I had to wait along time for service. Not good.
Jan T | Expérience générale