Very helpful
ahmed h | Premières impressionsCustomer Reviews for U-Haul Moving & Storage at Hwy 13 & Portland Ave
Testimonials From Recent Customers
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The gentleman I spoke to both over the phone and at the location were both very kind and helpful . He let me check out some units to see which one best worked for me :)
Monique H | Premières impressionsI am super unhappy with my ending total amount of money my account was charged. I am also upset about not being able to access my account/rental thru the U-Haul app online. My rental was nonexistent??? Even when I looked up my order number it said it didn't exsist. $500 is a lot of money and I will be reaching out to corporate! As far as costumer service & the location of pick up/drop off .. it was good!
Jeffrey SGreat service from the individual on site. Merci.
Timothy SRuss was very helpful! he took the tie to show mw the space and thoroughly explained the process for entering and exiting the facility. thanks!
Ray R | Premières impressionsI had problems getting the app to work for mobile check-in and return. Thankfully, it was during business hours so I was able to get it done inside. The van was not particularly clean and only had 1/4 tank of gas. Overall, not a bad experience, but not particularly noteworthy either.
John RThe man working at the front desk was so helpful! He should get a raise. The place is very clean and well maintained. 10/10
Colton J | Premières impressionsIt has been less than 24 hours since I purchased my locker from you guys I paid 3 months in advance and now my access is denied because it doesn't recognize my code and I don't have my card on me that's why I got a code
Michael S | Premières impressionsRuss is great !
cheryl gI rented a storage locker for 8 years & was very happy with manager Russ Crabtree & his staff over the years, thank you all !! Ron Kohls
RON K | Expérience généraleMerci.
Erik S | Premières impressionsCheck the windshield cleanliness on the inside surface
PHILLIP RThe gentleman at the front desk was really helpful and courteous.
Suzanne W | Online Move InGreat Customer experience
Leon EThanks Makai for being so patient with me! 🫶🏾
Arnesha GI called the night before and ask if I should reserve a van I was told I didn't have to when I got there the van was covered in snow so I had to wait as the staff member warmed up the van and removed the snow. It was the last one on the lot. Next time insists on reserving a vehicle regardless of what the agent tells you over the phone.
Robert CGreat service from the guy working that day made it an easy experience
Donald CRuss does a great job. He is awesome
Richard S | Expérience généraleNice
Kevin F | Premières impressionsThe website was a bit off as far as selections available at the location compared to what the site said.
Kyle D | Premières impressionsWas perfect for me the last 2 and a half years Would definitely use it again if needed, and yes I have recommended it to others !!
BRIAN F | Expérience généralecomputer system still needs improvement for check-in
PHILLIP Rcomputer system seems to have problems
PHILLIP RThe location was changed the day before I pick it up even though I put my reservation a week in advance. Impossible to get any support and when I finally did they just hung up on me twice
Brandt HExcellent , Excellent, Excellent!!!!
Mary A | Expérience généraleRuss does an excellent job
Richard S | Premières impressionsThe man who checked us in was very pleasant and helpful! Super kind person. I'd 100 % work with this location again because of him.
Zoe LYou just need to bring in more van's and truck's for other people to be able to get their rental car on time from this location.
aaron lplace is always clean - staff are very friendly !
Cheryl G | Premières impressionsNoting Great customer service.
Sandy RMake sure website shows what that location have for trucks to rent as the one I wanted to rent they never had and had to use a van
Jay OAlex was very informative, professional, and friendly. He made the experience nice, fast and in a very short amount of time
dell n | Premières impressionsStaff was really knowledgeable and very personable. Great customer service!
Deborah HThe people there cannot be any nicer
ALEX B | Expérience généraleAll the staff are great
STEPHANIE B | Online Move InI on several occasions asked to help me take my lock off I let Russ know I could no longer afford the payment just to clear it out and sell it but payments kept adding on by the time of the sell it was over 1 000 for a 79 payment a month I lost it all and have this amount owing highway robbery I certainly cannot pay this.
SHARON S | Expérience généraleI will when I finishwith moving.
Terri W | Expérience généralevery good 👍
RENATO D | Expérience généraleNeeded extra storage to prepare for a move. It was a great decision. The process of renting, auto-pay, and ending the contract was simple and efficient. Access was very convenient and appreciated the security.
Barbara J | Expérience généraleRuss has been so helpful! It is so clean. Love love love the music. We commented on the music every time we were in there.
ANNE S | Expérience généraleOn a One Woman campaign to deter people from using Uhaul in any fashion due to lousy customer service with truck rentals. This storage facility experience was great, BUT it's part of Uhaul and after 30 years of being a customer of Uhaul, I am NEVER DARKENING THEIR DOOR AGAIN!
PAMELA T | Expérience généraleGreat customer service upon checking in and well explained where and how things work.
Kathryn M | Premières impressionsGreat experience. I would rent here again!
Linda D | Expérience généraleThis is a great facility, clean and secure. I highly recommend it.The staff is very friendly and helpful.
Maria M | Expérience généraleyou have my name on this illegal eviction notice. I did not rent this space. My wife did. I never had anything to do with this space. To be evicted because of the poor judgement of my son is ludicrous. Our Son did give a man he knew the card to come in to purchase a bike from him. He was not responsible for the actions of this person. Although when he went missing he suspected what this person was doing. They left, and the following night this man returned without our Son to "check" for open lockers. Our Son was at home at the time. this man was seen on camera and the mgr. identified him as our Son, as he was riding a bike my Son rode. (yes, he was buying the bike). The police were called and this person was arrested. My Son had agreed to check-in at the office any time he was on the property and proved he would as well during the 30 day grace period before the eviction on the 4th. We feel the eviction was illegal as it never went to court to be determined. that the person evicted (me) had never stepped foot on the property. this cost my wife more time and money to find another location that was feasible in distance. Guilt by association... strange thing is, the person who was arrested still goes to see another person who rents there and did prior as well. This eviction was unfair, a probation would have worked. Our son has never had a legal problem or any problems with the law or the police. This whole thing was handled improperly, and I WANT my name removed from this account as I have and do rent from Uhaul and do not want any future problems. Merci.
STEPHEN J | Expérience généraleThis UHaul facility was perfect for me. I never had any issues and found Russ in the office helpful and communicative. Great!
MATT C | Expérience généraleWe are grateful for the extra space you provided our family the last 7 years. We have always had great service when questions arose and are thankful. You keep a clean and well organized space. We sure have appreciated doing business with you. jacque and jay
Jacque J | Expérience généraleThere was that man sleeping inside....
KATHERINE R | Expérience généraleAlthough the unit size that was reserved for me by the scheduler on the phone was not available, Erika,was able to find a large and a small unit close together so we could unload truck. She was most helpful.
PAMELA T | Premières impressionsGood customer service.
SANDRA RGreat people and great facility. Always helpful.
THOMAS D | Expérience généraleStop wasting customers time pls
Muez Athe only downer in my experience was the $30 in late fees the first month i had to pa. i was positive i had setup an auto pay for this space. so i didnt catch there was an issue until my contact person called and by that time it had accumulated 2 $15 late fees. The person on the phone was unwilling to help with the situation and that was frustrating.
WADE H | Expérience généraleI haven’t seen it yet
Gunnar S | Online Move InNothing. At pick-up, Russ was great, and at return, Alex was also very helpful!! ALSO: the cargo van was superb!! I especially loved (1) the location of the back-up camera image (in the rear-view mirror), (2) the exterior side-view mirrors (especially the lower half for viewing "blind spots")!!!!!, and (3) the packing, furniture protecting "blankets".
DONALD SVery unprofessional. Ability to reach someone to discuss concerns: IMPOSSIBLE. Chat was horrible and emails addressed nothing. Finally received a call from the location. I will speak with him in the morning. Need to do better!!! Representative was not transparent and did a horrible job explaining how rental would work. Agreement in writing did not represent what was shared. Online says optional on items, however then supposedly required in person. Very confusing.
Robert SLoved everything about this place!! It exceeded my expectations!!
keli v | Expérience généraleThe staff was very nice and patient. I had thought I completed the reservation online, but apparently had not. He was professional and prompt, and completed the remaining parts of the reservation quickly and with personality. Thank you for making this not great day so much better! Merci.
Alison PRuss was great. He called when he said he would and treated my family like guest not as if we were just another customer.
Otis s | Expérience généraleVey Nice people and I am very happy with unit 318
RICH T | Premières impressionsService was fantastic!! Storage area looks very clean and well maintained and very safe and secure area!!
keli v | Premières impressionsthis is a good U-Haul storage facility that does what it is supposed to do.
Edward S | Premières impressionsEasy check-in. Friendly and helpful agent.
Barbara J | Premières impressionsVery helpful staff and excellent customer service. Answered all my questions before I could even ask them and covered everything.
LauraAnn R | Premières impressionsN.D.
Elena R | Expérience généraleEasiest rental I have ever had,
Charles GThis was my first time using contactless pick up and drop off. It was convenient and easy to follow.
Jeff KThe guy who helped me was great!
Eric FTo me everything is perfect
nana kService always friendly and beyond expectations. Russ is always Very helpful
DENNIS C | Expérience généraleGreat Clean Facility, helpful staff, made everything very easy for us.
Sheri R | Premières impressionsIt is a good experience for us.
Wesley V | Premières impressionsThe manager and staff were friendly and helpful. Never had a problem. I always felt safe when picking up or dropping off my stuff. Thank you for keeping this storage unit clean and accessible.
SANDRA I | Expérience généraleI used my phone for renting and picking up the truck . Amazing ! Was a very easy process and I saved time from going inside , I did everything through my phone and the website was self explanatory . Very easy to use
Handel SI really love your facility, my belongings are all intact like the day I moved it in 3 years prior, no mildew or weird smell, thank you so much
Hanh N | Expérience généraleMr Crabtree was very understanding of our situation, and always easy to communicate with.
MICHAEL J | Expérience généraleTeresa was very helpful with the check in. I also liked her friendly attitude towards me during the process making me feel very welcome
David M | Premières impressionsProfessional, helpful, friendly staff.
William Fit was hard to find as well as dirty and clear that it wasn’t used. the employees were also aggressive, rude and forgetful of my needs.
Adrienne ZIt was hectic. The store was not open due to a key issue when we arrived. The key would not work to enter the building.
Kathy HBeing what's going on in this world things went well. This license thing taking pictures could be better.
Dwyane Gexcellent storage facility
TOM A | Expérience généraleGreat Experience!! Thank you!!
Robert J | Expérience généraleVery clean! I like that there are restrooms available, and music playing in the facility. Friendly and helpful staff called when our payment was going to be late so I could pay before we incurred a late fee. Merci.
Julie H | Expérience généraleKeep up the good and thorough work. Great job Russell!
John KIn addition to the above, each staff member was helpful in finding solutions beyond their specific facility's capabilities.
Joel R | Premières impressionsU-haul did not connect the storage to my U-haul account so I have no idea when the next time when I have to pay my monthly dues...
Christopher S | Online Move InAlways helpful and courteous. Was very good experience.
HELEN B | Expérience généraleComputer issues but the service agent was amazing and got us all through the tech difficulties!
Joan HThe UHaul employee who handled our rental was excellent. He was knowledgeable, friendly and efficient. The vehicle we rented was in top-notch shape and performed beautifully. I highly recommend this UHaul dealer.
Robert RThis storage facility was convenient and the best value. Would definitely use again.
joshua J | Expérience généraleExcellent staff. Very friendly and helpfull.
sam v | Expérience généraleHave rented a locker a this facility since August 2014. Completely satisfied!
Bill WI have used this location 4-5 times and will only use this location. It is further from my house but really like the customer service. It is top notch customer service
Jessica GAlways friendly & helpful staff. I was never worried about my precious items stored at this facility.
JAMIE A | Expérience généraleBald tires on Rental van, had to be towed to get out of my driveway. Paid for tow coverage but got run around for towing. Had to pay out of pocket to get job done. Frustrating.
Bradley WGreat facility and the staff was wonderful.. I wish tI had a higher garage door.
JARED S | Expérience généraleNiman Nur
Niman NJust want it in writing that the Van was originally parked over the parking line towards the storage gate. The one next to it was over the line as well. I parked it as close as I could to the original spot without getting in the way of the other van or the storage gate, but it was still over the line a bit. Promise I'm not bad at parking cars, I just did what I could to put it back how it was. No harm came to the van in my care. Merci!
Mike JIt takes a long time to check in and out. They're always having problems with their computer. It took 1/2 hr. to check out.
Leslie WThe young man working when I dropped my rented van off was very helpful and knowledgeable. I will definitely rent from this location in the future.
Julie SThanks
Megan P | Expérience généraleGreat helpful staff
Terell P | Expérience généraleComputer systems were down but person was able to do what was needed on their phone. Service was great and overall a pleasant and efficient process.
Brian PThe service was excellent. The upgrades to their computers seemed to cause so problems but it was all settled when I dropped off.
Stacy EExcellent service. Facility very clean, we were given "tour" and explained where everything was. Would rent a storage locker from this location again and I highly recommend it.
Judie R | Premières impressionsRuss is very very good to work with!
TOM K | Expérience générale.
Heather R | Expérience généraleI went to 4 different locations from reserving my trailer to storing my belongings. Each place everyone was super helpful and made for the smoothest part of my relocation.
Patrick D | Expérience généraleWe were very pleased with our experience here. The best part was that there were always big well maintained carts to use to carry our stuff in and out.
Kathy S | Expérience généraleGreat place to store items.
douglas p | Expérience généraleAlways great service at this facility. Question:. I noticed another payment came out on 7/28. Bus this correct.
Lynn K | Expérience généraleVery clean and neat, The manager (Russ) was a pleasure to work with.
leo g | Premières impressionsGreat temperature controlled storage easy access to Hwy 13.
Kevin G | Expérience généralePerfect for last minute. Very thankful.
Jamal F | Premières impressionsNa
Barbara C | Expérience généraleRuss is always very helpful
robert f | Premières impressionsThe manger Russel is awesome to work with!
Jennifer H | Premières impressionsI liked the motion sensor lighting for sustainability and the radio playing was a small feature but something to make you stand out among your competitors. Merci!
David R | Expérience généraleGreat customer service when I need your service I would come back
Harvey L | Expérience généraleVery clean and well organized. Made moving in simple and easy.
David R | Premières impressionsEveryone we spoke with was very helpful and knew the answers to any questions we had. I plan to use UHaul again for our moving needs and hope the next place is as nice!
Holly S | Expérience généraleSpeaks in a very polite manner he explains everything the in and outs with all the stress moving he make you feel at ease I even forget I don't like elevators. Thanks for a wonderful job .
David C | Premières impressionsVery convenient except I’m not sure why they didn’t make the tunnel 2 cars wide. 1 parked car blocks it and it’s not that big a deal to back out but I’d say that happened at least half of the time.
JOHN C | Expérience généraleWe would have rated Uhaul storage excellent if not for having to pay for a full month when we moved out on the 2nd day of the month. No credit offered will leave us with a negative experience.
Scott P | Expérience généraleMerci!
GENEVIEVE C | Expérience généraleThis Uhaul facility is the best I've seen so far. It's clean, affordable, secure and the General Manager is extremely friendly and helpful. I highly recommend this Uhaul Storage facility !
john w | Premières impressionsHave nothing but positive things to say about this place .Was well maintained and staff was always helpful . Never had any issues at all .Thanks
RANDY H | Expérience généraleNo comments entered
Jason S | Expérience généraleGood facility and very clean environment
Rodrigo C | Réservationwill rent again in the future and will recommend as in the past.
jon j | Expérience généraleNa
Kathy/Kelli S | Expérience généraleEverything was great!
MIke l | RéservationThank you u haul for your service and outstanding job.
abdifatah a | RéservationThings were handled efficiently, and the facility was nice.
Isak H | RéservationRuss is awesome...he is the reason I rented there....
mike k | Expérience généraleI have absolutely no complaints about this facility. My entire home was stored there for 5 months. The units are clean and well maintained and the staff was very helpful every time.
CYNTHIA O | Expérience généraleThe whole staff at U-Haul was amazing! The facility was always clean and well maintained. My items were stored there for almost a year, and during that time no mishaps or damage occurred.
brittany w | Expérience généraleWell maintained facility
NADINE C | Expérience généraleOn site staff excellent.
Anthony R | Expérience généraleGreat storage!
RICHARD B | Expérience généraleNothing more to say other than excellent !
MARGARET P | Expérience généraleVery clean and convenient.
Ricardo P | Expérience généraleWe had never had the need for a storage unit until we had to move twice, which certainly not an ideal situation. However this worked out great. Loved the inside access. Merci!
Nancy A | Expérience généraleRussel was very helpful!
Randy P | Expérience généraleThe staff were friendly and helpful. Also, the facility was kept clean and lighted up.
YONIS M | Expérience généraleI have used this particular location three times. It is well maintained, securely constructed, conveniently located, and the employees are friendly, fun, and professional.
Camille L | Expérience générale