Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I wound having to take an hour plus to get my truck even though I had done all of the pre-checkin. I had put in my reservation furniture pads only to find there were none available. How is someone supposed to move without these basic needs? A couple rentals ago there was not a dolly which made it very difficult. I think this a common issue at UHaul locations. U-Haul needs to have these things more available.
James M
Évaluation :
5
Le client n'a pas laissé de commentaire.
scott b
Évaluation :
4
The indication for wait times on service can be updated to include counter time. Counter time adds an additional 10-15 minutes and this would help customers understand the process does take a little more than a few minutes.
Kanji T
Évaluation :
3
Le client n'a pas laissé de commentaire.
Marquis F
Évaluation :
5
Everything went fine. Good Esperance, everybody was extra nice very professional.
Debra D
Évaluation :
1
Le client n'a pas laissé de commentaire.
Toxi J
Évaluation :
4
Le client n'a pas laissé de commentaire.
CARRIBIAN S
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Abdou S
Évaluation :
5
Le client n'a pas laissé de commentaire.
ANDREA W
|
Premières impressions
Évaluation :
3
I feel bad for the staff upfront they need more help as waiting for your turn can take an extra long time to process with only 1 and occasionally 2 the line just keeps getting worse they are very helpful but understaffed
Scott A
Évaluation :
5
Le client n'a pas laissé de commentaire.
raccobi m
Évaluation :
3
System was down and it took an hour and half to get started. I had difficulty checking in couldn't find my location. I had to use somebody else's phone after trying for 20 minutes.
linda b
Évaluation :
5
we were originally quoted a different price than what we were charged . we have a customer service claim looking into it to see if it can be solved.
Mitchell N
Évaluation :
5
Excellent customer service. They have a great no nonsense way of doing business and they treated me with respect and courtesy.
Aaron R
Évaluation :
4
Friendly and helpful
Scott A
Évaluation :
5
Yall did great!!
melinda M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Janetta H
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Audrey R
Évaluation :
3
to open on time
Ernest L
Évaluation :
3
Le client n'a pas laissé de commentaire.
JAMESANDREW E
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
MATTHEW A
|
Premières impressions
Évaluation :
1
Only 1 employee working took almost 2 hours to pick the truck standing in line was horrible since i am a disabled individual. My body was hurting like there was no tomorrow. Then they took 100 $ while instead of taking what was the receive. And to top it returning the truck 1 hour n a half dont use uhaul go to another company. Save ur money.
Ariadne R
Évaluation :
5
If your going to have all kinds of charges why is the truck I used today 19,95 I ended up paying 102 something for the truck that’s not 19,95 I will not be going to go with y’all again
Joshua M
Évaluation :
5
Le client n'a pas laissé de commentaire.
nicolas m
Évaluation :
5
Le client n'a pas laissé de commentaire.
Luwanna B
Évaluation :
5
The trailer and its performance were fantastic. Not having a spare tire option makes me never use UHaul again. That's MORONIC. You rent a car there's a spare tire. If i break down and wait 3-4hrs for repair. How do you think that will go with a customer. Spare tire please. I'd even pay to rent it as extra. Just sayin'. Happy customer!
Mark K
Évaluation :
5
Le client n'a pas laissé de commentaire.
Glenn S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Yvette W
Évaluation :
5
Le client n'a pas laissé de commentaire.
gloria l
Évaluation :
3
Le client n'a pas laissé de commentaire.
Onica C
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rakimber T
Évaluation :
5
Everything was perfect !
JOHELEN W
Évaluation :
2
Le client n'a pas laissé de commentaire.
crissi c
Évaluation :
2
When I showed up for my reservation on Friday, I did my walk around inspection. During the inspection I found numerous issues with the Van. First and most important was the bald tire on the left rear of the van. Also, the van was dirty inside and out. Also, the engine light was on and also showing oil change was required. Then my wife questioned me as to why they held so much out of our account. After looking at the contract they had charged me for the additional insurance and never asked me if I wanted that option like they have in the past. The manager did refund that upon my complaint when I returned the van. If this is the quality of service and product, I am to expect next time I need a rental, I will definitely look at other options. After looking online, I can see why the Yelp reviews are so low... If you have any questions or would like to speak with me, please call me at 281-476-3749 or 979-645-2183 after 4:30PM CST
Tiffany W
Évaluation :
1
Hire more employees... I waiting foŕ over an hour to get my equipment AFTER ausingbthe app to checknin
Stacie R
Évaluation :
4
Le client n'a pas laissé de commentaire.
Paul F
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kathlene C
Évaluation :
5
Efficient and good customer service.
John G
Évaluation :
5
Le client n'a pas laissé de commentaire.
DAVID H
Évaluation :
1
2 time dropping off here. Everyrime Corey is here. He is very rude and unprofessional
Elise F
Évaluation :
4
Le client n'a pas laissé de commentaire.
Shoaib M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Naomi M
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
reginald g
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rocco M
|
Online Move In
Évaluation :
5
Nothing.
Samuel C
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tyejany S
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tina A
Évaluation :
5
Le client n'a pas laissé de commentaire.
Roxanne M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Chaundrea P
|
Expérience générale
Évaluation :
5
Kind helpful friendly staff Thanks
teresa v
Évaluation :
1
Staff is not trained how to work the computer and it takes forever to get your truck
Only one person working on a Saturday morning creating long lines
Limited equipment like dolly rental when reserved a month in advance so they make you pay for an upgrade appliance dolly
Recommend going somewhere else
Kevin r
Évaluation :
5
Le client n'a pas laissé de commentaire.
Glenn S
Évaluation :
4
Staff was extremely helpful, but the location was under staffed.
Lisa M
Évaluation :
5
Le client n'a pas laissé de commentaire.
keith m
Évaluation :
1
There is so many container containers stored at the end of the aisle you cannot drive thru
I had the back my rental truck backwards and with multiple tries to get out
Also very limited staff with long waits in line, the staff working on a Saturday are not trained to work the calls or work the computer
Kevin r
|
Expérience générale
Évaluation :
3
It was busy location, the store was full of stuff so hard to tell about cleanness.
Shoaib M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mateen B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Anthony N
|
Expérience générale
Évaluation :
1
I've had nothing but problems from the rental to the customer service, especially from The General manager Phillip Jarmon. Whoever made this guy GM really did this location an injustice. His customer service skills are sub par. His resolution ability is lacking, and he loses his temper with the customer if they try to make a complaint. I've contacted corporate and I'm waiting for a response from them in this matter. I've used this location for over 20 years when I needed a moving van. This recent interaction with the GM makes me reconsider ever renting from Uhaul again. This guy needs to be retrained or sent back through training. I'm in shock Uhaul would give him this position considering his lack of empathy for the customer, considering his employees are the ones who put me in this position. Do better Uhaul.
Angela S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Don D
Évaluation :
5
Nothing everything great when arrived
James K
Évaluation :
2
They wanted to give me a 26 ft U haul with half of the driver side skirt torn off & bent inward before axle. The license plate didn't match with paperwork or app. Also gave me a bent appliance dolley & strap was torn halfway through.
TIMOTHY R
Évaluation :
5
GREAT EXPERIENCE
HADLEY C
Évaluation :
5
Le client n'a pas laissé de commentaire.
CURT H
Évaluation :
4
Le client n'a pas laissé de commentaire.
Emily C
Évaluation :
5
Awesome staff
RITA F
Évaluation :
5
Le client n'a pas laissé de commentaire.
Isaac H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tracy F
Évaluation :
5
Staffs at this location are surely professionals they interact freely. A splendid experience. - Obing Olawuyi
Adeniyi-Paul O
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tammy P
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael P
Évaluation :
3
One head light didn’t work
Dashawn R
Évaluation :
4
Le client n'a pas laissé de commentaire.
MATTHEW L
|
Expérience générale
Évaluation :
5
The young lady that helped me was awsome she went away above to help me. Please give her raise/promotion
Emily R
Évaluation :
5
Le client n'a pas laissé de commentaire.
Acicia W
Évaluation :
2
The keys that fits the truck lift gate lock didn't fit the lock.I told them and they were wanting me to buy a lock. That's wrong.
David H
Évaluation :
2
Le client n'a pas laissé de commentaire.
DANIELLE G
Évaluation :
2
Le client n'a pas laissé de commentaire.
LaShanda B
Évaluation :
3
Le client n'a pas laissé de commentaire.
Dennis H
Évaluation :
3
The lady working in the parking lot when I arrived was friendly. Unfortunately, I didn't expect the cost to be drastically different from what was quoted on the internet. The truck rattled and growled, but it got the job done. The guy at the drop off return was nice and fast with the return.
Jinella S
Évaluation :
5
Le client n'a pas laissé de commentaire.
LELA B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carlos L
Évaluation :
4
Le client n'a pas laissé de commentaire.
BRIAN S
Évaluation :
5
Excellent experience!!!
Marilyn A
Évaluation :
2
Rude staff got in yelling match with a customer. Charged extra fees not disclosed at rental
GUS H
Évaluation :
5
The service is good here
Phani C
Évaluation :
5
Le client n'a pas laissé de commentaire.
Troy H
Évaluation :
5
Easy pick-up and drop off. Affordably priced.
Monica L
Évaluation :
5
Le client n'a pas laissé de commentaire.
PAUL B
Évaluation :
2
The guy unhooking the trailer didn't raise the tongue high enough for me to drive away. He said it was as high as he could get it. I said it had to go higher so he found the appropriate tool to raise the tongue and I drove away. He was not the brightest bulb in the chandelier. When I phoned in the reservation for the trailer I said I would pay cash at the end. I was told a credit card would only be needed to reserve the trailer. When I picked up the trailer I said I would pay in cash when I came back. They ran the credit card anyway. I don't think your people pay attention and yes I would do business somewhere else if you had competition here.
jim h
Évaluation :
1
Charged me an after hour's service fee. I didn't do anything after hours. I have no idea why I was charged for this
CALEB H
Évaluation :
3
You need to have more than one person working the front desk you stand in line way too long to rent your vehicles or trailer
Arthur S
Évaluation :
3
Le client n'a pas laissé de commentaire.
James T
Évaluation :
5
Le client n'a pas laissé de commentaire.
Isaac H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Terry B
Évaluation :
5
Very friendly and thorough staff.
Steve K
Évaluation :
5
Advise people if they are paying in cash that their deposit may be returned by check. This is ridiculous! When I gave a cash deposit I expected my cash deposit back. Not a check.
MATHILDA J
Évaluation :
5
Le client n'a pas laissé de commentaire.
BEN H
Évaluation :
5
The truck did not drive very well. It desperately needed an alignment. It was awful, I had to drive very slowly because the truck needed to be serviced, an accident ready to happen. For that reason alone, I was extremely dissatisfied because not only did U-Haul put my life in danger, but others on the road in danger as well.
Geraldine S
Évaluation :
5
The guy that helped me was amazing. I got there at 7:58pm and they close at 9. He still helped me and had an amazing attitude. He deserves a raise.
DeAndre B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Elkisha R
Évaluation :
2
The Black gentleman was very rude and very disrespectful. Prefer the ESTEX Freeway location. Outstanding people there!!
Michael H
Évaluation :
5
Watch them when they charge the double charged my account
Sherie L
Évaluation :
5
Everyone was nice and helpful with my rental
Deanna B
Évaluation :
5
Le client n'a pas laissé de commentaire.
JANELL M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert U
Évaluation :
3
Unstaffed and long wait
Use the free 1 month storage locker which was very difficult to get the truck to turn down the aisle making me having to back up
Kevin r
Évaluation :
5
Le client n'a pas laissé de commentaire.
Heather M
Évaluation :
4
Acknowledgement of customers upon arrival, to be helpful with any questions on what to do.
jocarolyn m
Évaluation :
5
Can a final receipt be emailed to me upon completion of rental?
Robert U
Évaluation :
4
Le client n'a pas laissé de commentaire.
jaterra d
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ebony J
|
Premières impressions
Évaluation :
1
Booked a truck for 12/20 with 1 month free storage needed the storage for 12/23 and could not schedule the date as the U-Haul app would not allow. Called the storage location and they could not help Please call me at 734-377-7831
Kevin r
|
Online Move In
Évaluation :
5
Lovely experience
PHELESHIA L
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
TOESHETA B
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
CYNTHIA G
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
SHAHEEN A
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Troy Y
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Patrice S
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
JAMES D
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JUVENTINO A
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARVIN L
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Peggy S
|
Expérience générale
Évaluation :
5
One year there was a hurricane. I had insurance through Uhaul to pay me for my things and they told me that the insurance did not cover my damages. I don't like that we have to pay for insurance and don't receive anything back from the damages. But I still came back because of convenience.
Althea W
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
PRISCILLA R
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ERIC W
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Chell K
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
LAKEITHA T
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Phillip J
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
LATAINYA B
|
Expérience générale
Évaluation :
5
The whole experience was a good one.
TINA M
|
Expérience générale
Évaluation :
5
My experience with the staff has been wonderful. Friendly, and ready to help.
Isaac A
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
DIONTE A
|
Expérience générale
Évaluation :
2
I paid to have entrance after hours. Majority of the time the gates were broken. Once I tried renting a dolly and they informed me there was one available, only to get there and it wasn't.
TIFFANY S
|
Expérience générale
Évaluation :
1
Le client n'a pas laissé de commentaire.
EDWIN F
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jacqueline T
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Kevin P
|
Expérience générale
Évaluation :
5
Great Service
patrick j
|
Expérience générale
Évaluation :
2
In the two years I had my items in the storage I no issues. But when I went to clean out my storage on June 7,2023, there was NO POWER to my unit and me fridge had MOLD in it. When I asked the Rep., when this had occurred, I was told that the power had been out for a MONTH. When I asked why wasn't notified I was told NO ONE HAD BEEN. There was NO APOLOGY, NO CONPENSATION. I PAID for a Unit that was suppose to be Temperature Control and My last month that was not the case. Your Policy has to change to inform your customers if something happens that will affect the contents of their Unit.
CLARENCE G
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
LATAINYA B
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tricia G
|
Expérience générale
Évaluation :
4
Uhaul trucks uses a lot of gas just for in town usage. Over all it was a good experience.
DIANE H
|
Expérience générale
Évaluation :
5
At first had some anxiety about the online in, but it was an overall success. All I had to do was arrive on location and move in! Zero issues!
Denary J
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
YVETTE H
|
Expérience générale
Évaluation :
5
Team was very helpful and knowledgeable about the services.
JANELL M
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Betty A
|
Premières impressions
Évaluation :
1
The manager at the location was extremely rude to me I was given a storage without lights then given another one had no lights also and then the third time given one with lights we couldn’t get in do I went to the front office there was 3 employees the manager no one came to help I had to call the 1800 go uhaul for assistance.The experience was horrible
LORETTA C
|
Premières impressions
Évaluation :
5
Great service and communication keep up the great work
CHRISTOPHER K
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
patsy j
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
TIARIS G
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Katherine B
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jenae M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alice G
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Gregory G
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARCELL M
|
Premières impressions
Évaluation :
1
The wait and the store manager was rude and not very helpful
Sarenna B
|
Expérience générale
Évaluation :
2
Le client n'a pas laissé de commentaire.
KELVIN W
|
Expérience générale
Évaluation :
1
Le client n'a pas laissé de commentaire.
christopher g
|
Expérience générale
Évaluation :
3
The staff was not friendly
Jowanna R
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Steven T
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
alecia m
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JEFFERY L
|
Premières impressions
Évaluation :
5
The young lady that helped me both days I went there she was very pleasant on both days a pleasure to do business with .🙏 have a blessed day
Esther M
|
Premières impressions
Évaluation :
1
They did not pay their light bill and I couldn’t get into my storage for 3 days
LUVKEVIA W
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jeffrey H
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Jeffrey H
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
William K
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
McKinley C
|
Expérience générale
Évaluation :
5
..
Angela J
|
Expérience générale
Évaluation :
5
Great team, store manager caters to the people and helps make moving transition good
NELSON F
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Michael C
|
Expérience générale
Évaluation :
1
Le client n'a pas laissé de commentaire.
BENNIE H
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
sharon r
|
Expérience générale
Évaluation :
5
They worked with me when I was late making payments! Merci.
RENUKA H
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
kiara j
|
Premières impressions
Évaluation :
5
The staff was friendly and extremely helpful as well as understanding.
Terri A
|
Expérience générale
Évaluation :
5
Thank you, Phillip Jarmon for your professional and courteous hospitality. Your commitment to pleasing and serving us as a customer for nearly 2 years was outdistancing. We appreciate you. You are a valued asset the UHaul as an employee. Thank you Ms. Cleary
joanne c
|
Expérience générale
Évaluation :
1
Le client n'a pas laissé de commentaire.
AMANDA R
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Michael C
|
Premières impressions
Évaluation :
1
I had to jump fence to get out
BENNIE H
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
diane g
|
Expérience générale
Évaluation :
1
1... Thank u for calling u haul please hold and no one ever come back to the line so that I could pay rent. 2... Was unable to change online acct psw and was told manager would have to do that as well as change contact /unit access person but he was never there and again when I called was put on hold. 3... Was suppose to have 24 hrs access and somehow was locked inside the gates unable to leave after store hrs into the wee hours of the morning before finally deciding to try n climb the fence and go find help because I didn't have my cell phone with me. Had to walk alone after midnight down the streets of Beaumont in search of a person or place that would allow me to use their phone to contact your 1800 # so that I could get. My vehicle out and hope n pray my boyfriend believed me when I got home. He didn't and still doesn't. When I told the young ladies working the day after they said they knew the gate was messed up. So why then is there not a sign or why isn't it locked after hours so that this does not happen and they respond oh your not the only one. My point exactly. Not only did this happen to me but to others and it was not safe and very irresponsible of your employees to shrug it off and allow it to continue to occur. So pretty much I have not had a good experience with U-Haul at all and I will never use a U-Haul facility ever again. My truck rental experience too was a disaster. I'm was and still am very much disappointed with not just that location but U-Haul as a whole.
PHYLLiS R
|
Expérience générale
Évaluation :
2
This specific place needs more employees. Everytime I needed to go to the front desk, there have been a 40 min to hour plus wait. Many times 20 to 30 minutes on one customer. I understand stand things takes time but at least hire more people to accomodate the work load.
DeMarcus L
|
Expérience générale
Évaluation :
3
Upon leaving unhelpful staff, but the overall experience was good.
CHRISTINE T
|
Expérience générale
Évaluation :
2
There was always clutter in the area of my stored RV. With 24hrs of entry I felt my RV was vulnerable. My concerns became a reality. Well over $5000 of equipment was stolen along with damage to my RV. I was later informed that this sort of thing had happened at other u-haul facilities after the fact. Not only the lost of my equipment but not so much as we are sorry this happened but I did get this request for a survey. Don't think this is sour letter but and opportunity to do better. I truly believe 24hr entry is unnecessary. No one is moving at one or two in the morning, it only put honest people property at risk. You could also highlight the need for personal insurance on rentals that require it.
JAMES W
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
NELISIA M
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rachel M
|
Premières impressions
Évaluation :
2
Very poor security without accountability, the complete staff was great, Thank you for your hard work. In 2 years the rent increased almost 35 %, with no added benefit to the customer. My trailer was broken into twice at this facility, so the security is very bad and zero accountability by the company, my expenses to repair this trailer were not refunded as there is no insurance available for vehicles that are parked in your facility, basically, you are charging for parking on the street with a fence that does not protect from anything. I am sure that I will use U-Haul in the future, but I will think twice to use this type of storage facility without accountability.
Jorge H
|
Expérience générale
Évaluation :
3
Day okay I have no problems yet so I'm hopefully I don't if I do I will let them know
joan h
|
Premières impressions
Évaluation :
3
Uhaul is normally convenient and good for me, but the last couple of experiences have not been. In Las Vegas, I was told that a car hauler would be guaranteed as I reserved it 2 weeks in advance for a military move. I also called 3 days in a row preceding the reservation. Two days before my cross country move I was told the reservation could not be honored, forcing me to purchase a trailer for $3,700. I also reserved a 10x15 storage unit with the uhaul 1-800 number, at the location in Beaumont, only to be given a 10x10 unit by the representative at the location, once again inconveniencing the move process.
MARKUS M
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
RONALD W
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Andrea E
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Betty M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
LAKEISHA B
|
Premières impressions
Évaluation :
2
The latch was hard to open only thing staff said was we could move to another unit they always complained when I was in there more than 30 minutes one guy got to close to my truck one day and my dog barked at him and he threatened to stab my dog price to high
Woody H
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kierra P
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Myron M
|
Premières impressions
Évaluation :
3
My key card doesn't work because their key card machine is broken. No military discount either.
Angela J
|
Premières impressions
Évaluation :
5
James was very good…
Erica R
|
Expérience générale
Évaluation :
5
Satisfaction
Lester W
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Angela J
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
LAQUANA Y
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Denise P
|
Expérience générale
Évaluation :
1
Le client n'a pas laissé de commentaire.
KENYAN C
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
SHAKITA M
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
lisa g
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Angela J
|
Premières impressions
Évaluation :
1
most times you call, they immediately put you on hold, without even letting you answer whether or not you can hold.
Danyel V
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
PORTIA R
|
Expérience générale
Évaluation :
5
Great management, Mr Phil is always on top of it, with the greatest customer service we have ever received
Edward A
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
celeb m
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
LAQUANA Y
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
LINDA R
|
Expérience générale
Évaluation :
4
Only used 2 days into the month and was still charged a whole month to close account
Thadius G
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jamie B
|
Premières impressions
Évaluation :
5
The facility and staff were professional and helpful. The slide on my unit was the only downside to this experience, it really needed to be replaced. Overall I would rent here again.
Jean F
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Barry J
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Barry J
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lorine T
|
Online Move In
Évaluation :
3
Le client n'a pas laissé de commentaire.
RACHEAL M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Regina R
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cressenda M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lanaya C
|
Expérience générale
Évaluation :
5
Long wait times but everyone that worked there were extremely helpful and courteous. Thanks for allowing me to park my truck on your lot overnight.
Andrew r
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brandon G
|
Expérience générale
Évaluation :
5
I had a great customer experience. No complaints!
Deltra G
|
Premières impressions
Évaluation :
5
Staff was helpful and courteous at start in Georgetown, Tx and at return in Beaumont, Tx. Will definitely use this service again.
Barry J
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Andrea D
|
Expérience générale
Évaluation :
2
Went in to rent a storage space for my rv. I was assinged a spot and went to unload. A Uhaul trailer was in the spot. Walked back to the office and spoke to the desk clerk. He said he would be awhile because he had customers. He was the only person on duty. He should have told the customers he would be right back and moved the trailer. He didn't and said i could get a dolly and move it myself. When you wait on a customer prior to other customers you should take care of that customer. Period no excuse for his lack of service. Basically he let me know my problem was my own since he had already collected the money.
scott b
|
Premières impressions
Évaluation :
3
The staff are not friendly and they never have enough people working.
Christina J
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Maxine S
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
James H
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
James B
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ray B
|
Expérience générale
Évaluation :
2
I have used Uhaul serveral tines before, i like climate control because it preserves my stuff better. When i moved the place was not dirty. My three main complaints are the storage thermostat said 85 degrees . The exit door at the end of the hall, emergency not the glass door there is a huge gap between the floor and the bottom of the door that air is escaping which contributes to the problem. Now on to the glass door it is broken falling off the hinges literally. The lock n key was in the storage when i arrived which was great! However the storage it self has insulation hanging down from the ceiling in my unit. So when we open the door the particles fly and guess where it's landing yes on the items I stored. I got locked in the gate because it was broken my code not an interning customers code was i for 15-20 minutes, i pressed the intercom and no on answered after several times I tried. . This was upsetting mostly because i couldn't get anyone on the local line or on the customer service . I'm just not use to no customer service like this. Additionally the young lady on the 1800 # was very apologetic and I did appreciate that. She said " I'm very sorry this is not the experience we want you to have with Uhaul" ( she made the difference for me, i was really frustrated) and proceeded to transfer me to another department to handle my complaint. I held on another 10 minutes and I just hung up because that was an extra 30 minutes taken from me moving. I had people helping me. I went back to storage on yesterday and my code didn't work again, so i had to sit in the line and wait till someone could look up my information, i understand that part bUt it really does negate the whole check in not having to wait issue. The young man did give me a card which worked and i did appreciate that . Never the less i am dissatisfied with my unit! I will be moving when my month is over, i don't pay to get insulation particles on me or my stuff nor do I pay for my belongings to be the same temperature as the none climate control. Oh n I never had to sign in at the building ( when entering) so safety is also an issue, just drive your car up and the glass door opens up no code needed. I'm really concerned about this!!
Thira S
|
Online Move In
Évaluation :
5
Ms. Rachel was very knowledgeable and helpful in assisting me. One of her co-workers did not explain some things to me, but she acted immediately in correcting the problem. Thanks Ms. Rachel. Your customer service is outstanding.
Felicia L
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
MARSALEENE N
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Pamela D
|
Premières impressions
Évaluation :
5
Fast check in friendly staff
Ray B
|
Premières impressions
Évaluation :
5
Very nice facility
Felton D
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
LATAINYA M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Karl K
|
Expérience générale
Évaluation :
1
Never again they had bugs n my stuff
ORLANDO A
|
Expérience générale
Évaluation :
5
Very kind, patient and professional employees
Lanaya C
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Chernetha J
|
Premières impressions
Évaluation :
5
My experience was great with the u-haul facility i had awesome customer service!
Ericka G
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
mario d
|
Expérience générale
Évaluation :
3
Good place
Anthony N
|
Premières impressions
Évaluation :
2
Units flooded- was given a brochure as Contact info for damages. It was not the correct brochure. Items were placed in a storage box and sent to Louisiana. Tried to retrieve box three months in a row. Each time they told me it would be there in two weeks. It was not. I paid 100s in extra storage fees. Customer service over all was rude and dishonest. This did improve the last 60 days.
Virginia R
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Korona W
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHRISTINE T
|
Premières impressions
Évaluation :
5
I appreciate the friendliness and professionalism of the staff.
frederick b
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jean F
|
Premières impressions
Évaluation :
4
Well deserved surprise for a free month of storage!! Thank you Uhaul
Erica S
|
Expérience générale
Évaluation :
2
Manager could utilize and improve on her communication skills. She was VERY disrespectful.
Gabrelle W
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
frederick b
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Erica S
|
Premières impressions
Évaluation :
4
The gate was broken for the duration of our storage use and we did not have proper access to our items. This was the only downside
Sherieda R
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Amber C
|
Premières impressions
Évaluation :
1
The woman working Saturday around 1PM (i-10, Bmt TX) was very slow in processing the long line of customers because she was training another employee. She didn't acknowledge any of the 7 people waiting while she came and went checking in and out one customer at a time. More staffing would have been ideal on a busy Saturday. After checking in my rental thoroughly and explaining everything and adding personal experience stories to her trainee, she said I was done. I took that opportunity to tell her there was no toilet paper or paper towels in the climate controlled facility(that I just spent 3 hours moving into). She laughed it off while saying her housekeeper was off today. She then went back into the office. I walked past an overflowing trashcan in the parking lot to my ride only to hear how rude the woman had been to my friend waiting for me in the parking lot and to another potential customer. Everyone that I had encountered prior to the this woman did an outstanding job handling my account, from picking up in lake charles to the multiple phone calls I had to make to find storage an hour away from where I need to be due to the losses in our hometown area. I had to pay extra to move and store my items due to the hurricane decreasing availability. A wrong turn upon arrival put me short in gas and over in milage beside being late w the truck. I'd expect the facility to be properly staffed and maintained. I also had a lot of problems with app account...I wasn't able to use it hardly at all. Thank you for your time, Heather LeJune
heather l
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Therese M
|
Online Move In
Évaluation :
2
Le client n'a pas laissé de commentaire.
candice g
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jorge H
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gina K
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shayla G
|
Expérience générale
Évaluation :
1
I don't live here anymore so when the storage got flooded I wasn't able to come here until now. When I went to clean it out they said they went in there to make sure there wasn't any mold. Several pairs of Jordan and Nike sneakers are missing. I had a pair of red bottom heals that I only had worn twice are all beat up like someone wear them in a marathon. I'm just glad they were not missing as well. The sneakers were stored high enough that I know they did not get damaged in the flood. I believe the were stolen.
NICOLE C
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gina K
|
Premières impressions
Évaluation :
5
Management was very helpful and assisted me through out the entire process. Very hands on and displayed patience.
Cherril O
|
Premières impressions
Évaluation :
5
Easy process staff was very accommodating
Sherieda R
|
Premières impressions
Évaluation :
5
Awesome and knowledgeable customer service felt very welcoming
Pleashette A
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
NYAZIAH J
|
Premières impressions
Évaluation :
4
The storage was great Philip the manager is awesome the whole insurance thing for flood and this is a flood area really ran me hot if I would have known it wasn’t covered I would have took my chances without paying for insurance only to get no help from Fema so I lost things that were valuable so it hurt like I’m sure it did for others.
Geneva W
|
Expérience générale
Évaluation :
1
We were sorely disappointed with how this location handled our belongings during Tropical Storm Imelda, Sept 2019. The staff took it upon themselves to dispose of our furniture and various items without giving us a chance to make an assessment, even though they promised to do so. The items were in storage while we renovated our property and since then we've had to refurnish the whole house. Phillip, one of the owners of this location, is the ABSOLUTE WORST when it comes to customer service. He goes out of his way to present a DISMISSIVE & UNCARING attitude.
sherida c
|
Expérience générale
Évaluation :
5
Its ok
William D
|
Premières impressions
Évaluation :
4
Thank you for helping us all with tropical storm Imelda, it sucks that it had that much impact but thanks for allowing us to get to our unit and assess the damages in an orderly fashion.
geneva w
|
Expérience générale
Évaluation :
1
The climate control building always smelled and always had lights out. There were roaches throughout the building and an ant pile continued to grow in my storage.
RAYDHANA J
|
Expérience générale
Évaluation :
2
I am very upset ive been with the uhaul storage havent missed a date . Ive lost brand new furniture an some sentimental things i could never get bck . 2yrs
David W
|
Expérience générale
Évaluation :
1
Due to TS Imelda you without MY CONSENT threw away precious memories because "it got wet". I was never given a needs to be out by date. I rented that storage for 4 years. I am heartbroken thanks to u
CARMELITA H
|
Expérience générale
Évaluation :
1
A few of the employees had major attitudes. Also, I was told that the flood would be covered by insurance and it's not. I lost very valuable items/appliances. Just because I was given wrong info.
kassi p
|
Expérience générale
Évaluation :
5
Phillip and his team in Beaumont, TX were amazing during the flood. Great communication and organization allowed my sister to empty my unit. I live in Seattle. My sister raved about your folks on site
ALBERT M
|
Expérience générale
Évaluation :
5
The storage and showroom was flooded during Imelda. Jerry was amazing coordinating all people emptying units and placing items in bins . He needs recognition
Regina R
|
Expérience générale
Évaluation :
5
It’s a great place employees are friendly and kind and well respectful
delaina i
|
Expérience générale
Évaluation :
1
I had to cancel due to cashier not giving me what I asked for and double charging me.
karmaneisha s
|
Premières impressions
Évaluation :
1
VERY POOR
Lashawn C
|
Premières impressions
Évaluation :
2
I rented a truck and rented a self storage. By the time I finished packing, we headed to the storage location, and found it was still had a store lock on it. I called customer service
Khristie W
|
Premières impressions
Évaluation :
2
I checked out on June 9th and was told I would not get charged for another month. The next day I was charged for another month. I requested my money back and was told that they could not.
MALVOLA C
|
Expérience générale
Évaluation :
1
I had to wait in line for over an hour, there needs to be more people working the counter.
Jasmine G
|
Expérience générale
Évaluation :
4
Merci
DOMINQUE J
|
Expérience générale
Évaluation :
5
You have a very nice staff. Look forward to doing business Whit you again. Thank you Kenneth.
Kenneth M
|
Expérience générale
Évaluation :
4
Well maintained, clean, friendly staff.
JOSEPH M
|
Expérience générale
Évaluation :
5
Uhaul has always been my number one choice and always will be! Merci.
Chivas M
|
Expérience générale
Évaluation :
4
The only problem I had was the door was difficult to lock because the hinges weren't quite straight, which made the holes in the door crooked where the lock was put on. Staff and facility was great!
Janet G
|
Expérience générale
Évaluation :
5
The team of workers at this facility were exceptional. Very friendly and helpful. We will definitely recommend them to our friends and family.
james d
|
Expérience générale
Évaluation :
2
I personally would NOT recommend this company to any of my family
bonnie j
|
Expérience générale
Évaluation :
5
Everyone was friendly and helpful.
Maya G
|
Réservation
Évaluation :
5
I’m very satisfied. Thanks you.
carlos f
|
Expérience générale
Évaluation :
2
There was a misunderstanding with one of the representatives, however, another rep seemed to have understood me and corrected the problem. I was only trying to change a reservation date and location.
nichele d
|
Réservation
Évaluation :
4
Todo bien
luis C
|
Expérience générale
Évaluation :
3
My clothes got damaged my containers were full of water.
latasha b
|
Expérience générale
Évaluation :
5
The young lady that helped us was very knowledgeable. Her name is Cat. She had everything done in a very short time. Very efficient, well mannered and very professional. Delightful.
BEVERLY S
|
Expérience générale
Évaluation :
5
Thanks for your help in my time of need in storing my personal items!! Great experience!
Jennie F
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.
