Customer Reviews for U-Haul Moving & Storage at I-20 & 360

10 495 évaluations

3020 I-20 W   Grand Prairie, TX 75052
(On West-bound I-20 access Road between Great Southwest Parkway and 360, Just West of Garden Ridge, Harley Davidson dealer, and Chuck E Cheese)

(972) 623-3575

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(972) 623-3575

3020 I-20 W
Grand Prairie, TX 75052
(On West-bound I-20 access Road between Great Southwest Parkway and 360, Just West of Garden Ridge, Harley Davidson dealer, and Chuck E Cheese)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Rapide et sympathique

allen hornsby 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ROBIN BARLOW  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC JORDAN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtis Vine 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Cornett 
Évaluation :
3

Inform customer service the 800 number to have better knowledge where their trucks are I wanted to rent from main Street Grand prairie ended up going to duncanville they didn't have the equipment I needed then I ended up at 20 and 360 luckily they had the right equipment big hassle trying to get the right equipment somebody wouldn't well informed.....

Donald Beckham 
Évaluation :
3

The truck I had rented had pretty bad headlights, they were pointing to the clouds and I had a hard time seeing the road at night. The mirrors coukd not adjust, and the Uhaul app does not work. I spent about 15 minutes trying to return the truck

Carlos Gonzalez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerika Kelly 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Demario Drummond 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elisha Williams 
Évaluation :
5

All good!

ruthillia byrd 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Robin Barlow  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BerJai Wright 
Évaluation :
1

The truck was very dirty, and it's my first time using a U-Haul, its prices are a lie! They say it's $28 and they end up taking away people $90!

GUZNERI BRICENO 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron Brennan 
Évaluation :
5

Very efficient and flexible rental process.

Daniel Salazar 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOMINIQUE SCOTT 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Traci Hammond 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Consuela Childers 
Évaluation :
1

0/10 don't waste your time those people do not want to work they would rather be on there phones, send you to another agent who will give you attitude and attempt to argue with the customer. Moving is stressful enough save yourself and pick another location

Angel Salter 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VELEJAH JACKSON 
Évaluation :
2

My rental was due back at this location on 3/16 before 8 pm which was highlighted in my contract and was posted on the door as the closing time. I arrived at the location at 7:45 pm and the doors were locked. I knocked on the door several times to get the employee's attention along with other customers who were waiting to return their rental. The employee never looked up to acknowledge us. She just kept doing what she was doing. I then called the customer service line to report that I did arrive with the rental before 8 pm and that the location was closed before 8 pm. I told the customer service representative that I should not get charged any extra late fees because of an employee who wanted to close before 8 pm. The employee then walks out of the building at 8 pm and still does not acknowledge or say anything to us. She proceeded to a uhaul pick up truck and drove away. This shows lack of customer service I will never rent or recomendable this location again.

Elizabeth Maldonado 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Julicia Mack 
Évaluation :
5

Tosha was proficient and efficient.

DON SUMMERS 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thadeus Steele 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kiana Wilson 
Évaluation :
2

ATTENDANT ACTED AS IF I OFFENDED HER BY COMIING IN TO RENT THE VEHICLE. VERY RUDE AND WOULD NOT SPEAK UP TO PROVIDE REQUIRED INSTRUCTIONS. SHE SEEMED AS IF SHE WAS ONLY TALKING TO HERSELF. SHE GAVE FEW INSTRUCTIONS ON HOW TO LOCATE THE ASSIGNED TRUCK.THE VEHICLE'S WINDOWS WERE NOT CLEAN. THE STEERING WAS VERY LOOSE. NOT GOOD ON THIS ONE.

EDDIE HAWKINS JR 
Évaluation :
5

they forgot to load or give me the dolly i rented.

LUZ LUNA 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cabezas latorre 
Évaluation :
5

Excellent service

Norris Thomas 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIONNDRA YOUNGE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony Coffey 
Évaluation :
4

Everything was good and clean.

Jackie Hogan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSICA CASEY  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roderick Hudson  |  Expérience générale 
Évaluation :
4

Elevator was broken for months was the only down side. Made moving out extremely difficult

CHARLENE CASIANO  |  Expérience générale 
Évaluation :
5

Let us know where to return the trucks to, prior to the return. I was there when someone came to pick up their rental & it was boxed in & unreachable.

Tysharion Phillips 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Harris 
Évaluation :
3

.

Indria Monsanto 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Keith Parkes 
Évaluation :
3

The customer rep that morning was kinda rude to the customer. Its not what she was saying, but how it was being said.

Rhonda Carter 
Évaluation :
3

Having to complete all paperwork via phone app transactions was not convenient for me. I prefer a place that can do the transaction in the office. Also, office personnel didn't know where the trailer was located so had to drive all over the lot looking for it and the oerson that was suppose to help was listening to music so loud that he could not hear his phone. I was over an hour late getting to where I needed to be.

Karri McNamara 
Évaluation :
5

Is wait to easy to get the rent here I know you do everything by you self but sometimes is better

Fernando Lopez Romero 
Évaluation :
5

Good customer service

Muili Adebayo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KHANG NGUYEN 
Évaluation :
5

Nothing'

Timothy Moore 
Évaluation :
1

I walk in the employees were more worried about being on the phone and see how much charge they have and eating on the front desk Picking up equipment the guy was sitting down on his phone not worried about me waiting

richard garcia 
Évaluation :
5

Truck was old and noisy.

MICHELLE BALDERSON 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joy Burton  |  Expérience générale 
Évaluation :
1

The agent was rude and very short. Like she didn't want to be bothered. Never again will I go to this location

TAMISA HUNTER 
Évaluation :
5

Manger was great

Timothy Lee 
Évaluation :
5

we were shown an exceptional experience , the installer was an artist, took every step to make his work the very best possible. plus his attitude towards us made the experience wonderful..T.Y.!!

Lucky Lawson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Munehiro Doe 
Évaluation :
3

The 24 hour service was horrible because I couldn’t get the barcode to scan with either of my iPhones then customer service couldn’t help me so I had to wait until 930 or whatever time do you haul location open up on Sunday in order to get my truck which push me behind schedule

La Tonya Jones 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zain Shams 
Évaluation :
3

I would have given a higher overall rating but the elevator has been inoperable for months. As a renter who had a unit on the top floor that was definitely inconvenient. Staff was very friendly and I did feel my items were secure. I just found it difficult to keep paying increased rates when the only elevator wasn't working for months.

LISA SMITH  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria Martinez 
Évaluation :
1

Get people that are helpful

Aundria Galvan 
Évaluation :
1

Me cobraron de mas

wilberto r melean bossa 
Évaluation :
5

Le client n'a pas laissé de commentaire.

natasha brooks 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHIMA ASAGWARA 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lester smith 
Évaluation :
5

I was very pleased with everything.thank you

jose rodriguez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamika Shead 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Betty Hemstreet  |  Expérience générale 
Évaluation :
1

Need to learn some customer service skills at this location. And also your prison is not accurate on each rental your varies for some reason

Stephen George 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TAURUS JONES 
Évaluation :
5

You need more available dollies, I had to purchase one out of desperation because the only one there was broken

jeb patterson 
Évaluation :
3

The gentle ride wasn't so gentle as they broke my kid's Television. Otherwise other services were fine

Ara Milligan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EJ Chavez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelton Northern 
Évaluation :
4

Tire pressure was low. Informatiin area glass cracked. Otherwise a great experience.

Daniel Willis 
Évaluation :
5

Everything about the facility storage space was very properly maintain ! No types of Oder or nothing !Everything is great.

Abigail Duarte  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenny Love 
Évaluation :
5

Everything was very professional

Jesus Barrientos 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Mathis 
Évaluation :
5

Everything with my experience was great.

Daroyl Hall 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THEOPHUS LACY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina Kang 
Évaluation :
5

Le client n'a pas laissé de commentaire.

April Byrd 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelton Northern 
Évaluation :
5

The location treated me exceptionally good and you certainly met my expectations kudos to your well organized outfit.

George Mensah 
Évaluation :
3

Fees were not explained to us at all and the truck had trash in it from previous user. The address that the mobile app takes you to is for Polo at the Parks Mall, so it added extra time onto my trip to click it directly from you, who should have the most accurate address for your business. The app won't let you check in or check out yourself as a result and the scanning option would not go through if scanning the return QR code.

Van Poe 
Évaluation :
5

Le client n'a pas laissé de commentaire.

walter bennett 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricardo Villaceran 
Évaluation :
1

Customer service is not very good. I had a reservation, but it was cancelled because I was late by 15 mins? Reservation does not have time requirement for picking up. Then I was told to rent a more expensive trailer... because there no more equivalent trailer. However, when I pull to the back to hitch the rental trailer. I saw there was a bunch of them back there.

Khoa Bui 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ayush Pravin Kothari 
Évaluation :
5

Very efficient, effortless transaction. Keep up the good work

Timothy Petrash 
Évaluation :
2

I have run into several problems while renting a storage unit here. I will list them chronologically. When I moved in, I was assigned and unit. When I went to access the unit for the first time, there was a red store lock on it already. I went back down and requested assistance, when we returned up to my unit, there were already a bunch of furniture in it. I was told that I was going to use another unit nearby. My friends and I moved all of the stuff into it, then was told never mind, I would be using the original storage unit. We then had to move everything out of the unit we had just filled, and into the original unit after the staff emptied it out and moped the floor. Sometime around July/August of '23, the elevator was broken. As of move out date over 6 months later, it is still broken. Seeing as my storage unit is on the 3rd floor and I had heavy appliances in it like a washer, you can imagine how frustrating that is. I doubt I will ever rent anything from this particular U-haul again due to poor experiences with the truck rental and U-box rental as well. This is unacceptable. Please fix your facility.

Jonathan Walker  |  Expérience générale 
Évaluation :
5

Always ensure that Millage and gas level matches what is in the system

Muili Adebayo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AJ Green 
Évaluation :
3

There were no issues renting or returning the trailer.

ROBERT WILLIAMS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay Hartley 
Évaluation :
4

Truck was great, just a hiccup on my trailer not being there at the location reservations time but they handled and solved the problem

BOBBY YBARRA 
Évaluation :
2

This location did not have enough employees to handle the front desk and provide service to the vehicles. There was only one person for each role. The individual that serviced the vehicles was overwhelmed with the number of people he had to service. The truck that I received was not parked where I could access it without waiting 10 minutes for the one outside servicer to move another vehicle. The vehicle had a tire sensor on for the right rear wheel which we were told was malfunctioning and the tire was ok. However, all of the other tires where woefully under pressure, e.g. 40 when 80 psi was required. We had to wait almost an half hour before we could get air in the tires. We returned the truck as close to 6:00 p.m. as possible. However, this delay in leaving the facility impacted my ability to return the truck prior to 6:00 p.m. If there was a late return charge assess I am requesting that it be waived at the fee reimbursed to me.

Yolanda Bartee 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bryan Henderson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jaime garza 
Évaluation :
2

I made a reservation for a truck about a week ahead of the move date. I arrived about 15-20 minutes after the time chosen for pick up and was told they gave the truck to someone else becuase I didn't show up. I think that is ridiculous and was a pooor business decision. I can understand if it had been much longer and I was assumed to be a no show. However, that was not the case. Could you not call and ask if the customer is still coming? I had no choice but to take what was available, which was a larger more expensive truck. If there had been NO trucks available, I would have been even more upset! The young lady that checked me out was very nice but noticably uncomfortable and indicated that this has been happening a lot. I'm sure she has been yelled at in response to the decisions the manager is making. *reminds me of the Seinfeld show about rental cars.

Elizabeth Smith 
Évaluation :
2

I see that I was charged twice .

SHAWNA WILLMAN 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAUL COURTS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOEL OGUNTOKE 
Évaluation :
4

After dark, the vehicle front driver side headlamp.was out as I was returning the truck to rental center. This should have be chcked before.the vehocle.was.rented in the afternoon. UNSAFE

Don Moore 
Évaluation :
3

I tried to do the self-checkout from the UHaul app and it wouldn't work. I had to go back to the email click the link and complete the check-in from a URL. What is the point of the app then?

bryan parker 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric Williams  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

diego garcia 
Évaluation :
2

Elevator was broken everyone I went and took anything out. I was on the third floor. This was over a period of three to four months. I wish they would have discounted Ted or offered more than one notice

Analine Llamas  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL RAMOS 
Évaluation :
3

They care about the leaking unit and made me back the trailer when it wasn’t

James Matthews 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawna Burk 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John Parrent 
Évaluation :
5

Katelyn was kind and professional

Tonia Jackson  |  Premières impressions 
Évaluation :
3

Aucun

donald ward 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roxana Avila 
Évaluation :
2

I cancelled policy and still was charged two months after the fact. Once i called again i never received a call from the general manager. Poor service and communication.

Rene De La Trinidad  |  Expérience générale 
Évaluation :
5

The staff and management were awesome

Julie Barry  |  Expérience générale 
Évaluation :
5

If there's another opportunity I will use Uhaul storage facility.

Dorothy Wiley  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wesley Kline  |  Expérience générale 
Évaluation :
1

The elevator is a "must be a priority" for the customers. It is part of the services offered in the U-Haul propaganda, and we didn't have it. What a shame! It's been months without its service.

myrna rivera  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHRIS COLLINS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMARA MCCATTY  |  Expérience générale 
Évaluation :
3

U-Haul for many years however, the only real complaint is that the elevator was down for a great deal of time which made it difficult to move certain items however, we made it work

JaWana Holston  |  Expérience générale 
Évaluation :
1

Elevator out 3 months and still out corporate not attending issues at hand

Linda Fizer  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles Robinson  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

robert harry  |  Premières impressions 
Évaluation :
5

You need better access key point reachable from vehicle window, without disembarking from the vehicle to operate.

Okwudili Nwofor  |  Premières impressions 
Évaluation :
3

Took a little too long to check me in and wasted some of my time. I was on a time limit and had to rush.

JADOMINIQUE PHILLIPS  |  Premières impressions 
Évaluation :
4

The $10 fee for after hours access was unexpected. Staff was friendly and informative and very helpful.

AARON CRAIG Theriault  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

natasha dowden  |  Premières impressions 
Évaluation :
1

I waited for a long time for the lift to be repaired before I can rent the storage and location of choice, but the lift was still not fixed after a very long time, and upon the time of renting the one that I eventually settled for. If the lift is unserviceable, please install a new one because every electromechanical device has lifespan.

Chukwudi Chukwuma  |  Premières impressions 
Évaluation :
3

It would have been great if the elevator was not broken. The unit was on tue second floor.

HARRY LEE  |  Online Move In 
Évaluation :
3

I was very disappointed that the room I had reserved was given away and I had to reserve 2 rooms to have enough space. However, after the first, smaller, truck was unloaded the staff was able to locate an outside large enough space for all my belongings and my movers were willing to complete the moving of the first load the following week so everything is in one large unit. So for everything; I reserved a large unit. It was given away. I then had to reserve 2 smaller units, but finally was able to get a large unit a day later and was able to combine all belongings. The whole thing was a real challenge but the staff was very kind and helpful.

DeAnn McCulloch  |  Expérience générale 
Évaluation :
4

All has been good until the elevator went out!

FLOYD HANSON  |  Expérience générale 
Évaluation :
5

Great location and facility! My husband and I have had an awesome experience working with the staff. I know they've had challenges with the elevator, which was an inconvenience at times, but overall a great location. I would still recommend it to a friend.

Danielle Romero  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRIANA ISOM  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Betty Hemstreet  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ann Fernandez  |  Expérience générale 
Évaluation :
4

When I first came in 2 female employees were there talking about work related issues out loud and using foul language

Shinequa Sanders  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRITIANY STANFORD  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daneen Chattman  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DIEDRA WILSON  |  Expérience générale 
Évaluation :
3

Price is high but also if a little late on payments they don’t help with a payment plan or anything.

Christopher Gomez  |  Expérience générale 
Évaluation :
1

Good and easy) except for the one on great southwest in Arlington Texas some new employee lady she was very ghetto and listen to sex music and it disgusts me absolutely very bad please get rid of her asap !

DARRON OLIVER  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rosevile Jackson  |  Expérience générale 
Évaluation :
4

I was at U hall twice & fell twice. The speed bump is in the wrong place. The walkway should never have the speed bump.

Patsy Baggs  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Cervantes  |  Online Move In 
Évaluation :
3

I'm just wondering if I'm going to get my refund because it was supposed to be a free one way. I tried to wait to get that confirmation but the store was super busy and I had a flight to catch. It's still charged my account as of today. The Tuesday after

Nicole Lee  |  Online Move In 
Évaluation :
5

Everyone at the store was extremely professional and knowledgeable about the our situation. Even though the system went down they were still able to help us and provide excellent customer service. I will definitely be using uhaul in the future and telling all my friends about the great service!

Brittany Linen  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra Berry  |  Expérience générale 
Évaluation :
4

Returning the truck was somehow challenging. The lady helping us was not very accommodating and at times she was rude. We finally had to go to a different facility because she would not take the truck, like if it was our responsibility, once we were already there at that facility..

Fidencio Burgueno  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ARIANTE WILLIAMS  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES HURST  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSEMARY GARCIA  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron Logan  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ennise stringer  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ariel Piper  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONICA WILLIS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenda vigen  |  Expérience générale 
Évaluation :
5

All staff was willing to help! Very Nice, Thank You all!

JUAN MANUEL RIVERA  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CORNELL TURNBOW  |  Expérience générale 
Évaluation :
5

Super courteous and informative!

Martin Rodriguez  |  Premières impressions 
Évaluation :
5

Great customer service and fast

CYNTHYA FRYE  |  Expérience générale 
Évaluation :
5

Most consistent and customer friendly service I’ve ever received.

MARSALIS BROWN  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Lunday  |  Expérience générale 
Évaluation :
3

In the past one could not really get good customer service on the phone ! They kept going up on my rent !! They had a water leak and doing repairs and got some of my valuable things wet and through their process they just rushed us through it and didn't compensate us for it !! They really suck here but I wasn't going to move all my things to another storage facility somewhere else !! But my honest opinion this place really sucks !!!!

VICTOR GALINDO  |  Expérience générale 
Évaluation :
1

This facility was poorly maintained, and the pest control was a joke. I have been at this location far too long at my own fault. I've complained a long time ago about the pest control, but no one did anything about it. I have pictures and video from my unit after I moved out, and it's disgusting. The only contents I had in there were papers, furniture, mattress/box springs that were in bags, and clothes. The ironic thing was that this facility kept raising the cost because of "improvements", but I never saw any improvements to this facility. I will never use this facility again, will not ever recommend anyone to use this facility, and will advise people against using this facility.

ALICIA RILEY  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patsy Garcia  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrian Hawkins  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie Green  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

leslie griffin  |  Expérience générale 
Évaluation :
5

.

Cheryl Hicks  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth Harris  |  Expérience générale 
Évaluation :
5

My only issue was trash and other peoples stuff near entrance of storage. Not a good thing to see.

TINA CAMACHO  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DON MOORE  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY III COATES  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHEMEKA HOUSE  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica Moody  |  Expérience générale 
Évaluation :
4

S.O.

Ken & Lesa ADKINS  |  Expérience générale 
Évaluation :
4

The lock wasn’t in the unit but the people were very nice and helpful

Suzanne Maun  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHANIE FRIAS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NANCY WILLSON  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ann Fernandez  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE BRADFORD JR  |  Expérience générale 
Évaluation :
5

Awesome Staff!! The process was easy and convenient!!

Jessica Moody  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CORNELL TURNBOW  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marquis Hopkins  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MiGalle Parham  |  Expérience générale 
Évaluation :
4

Lights where units are don't come on at night to where you can see, if you come at night

Natalie Smith  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ty Chambers  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin Barlow  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leonard Jamison  |  Expérience générale 
Évaluation :
2

Ms Shirley cooper has no control over her staff if she is the facility manager. Associate Derek and his girlfriend Abbey also an associate at this location has absolutely NO CUSTOMER SERVICE SKILLS. Totally disrespectful and rude. District Regional manager Sean was contacted regarding an unnecessary call for police assistance when all we asked for was to have our lock cut off due to lost key. My son was tld they dnt have tools. I inquired a few minutes later and was told by another worker for a $50 fee lock can b cut off. I asked Anbey y did Derek not offer this svc. She said u didn't ask. What company wldnt want to sell a $50 svc. Did u want me to leave items and u sell and auction. Abbey and Derek were very irrate and confrontational. Derek walked up to my son and asked if he had a problem and the co versatile escalated and Detek called the police and police came out and confirmed they had more important service calls to attend. Derek & Abbey (Caucasian) and Shirley Cooper (black woman) needs customer service training by the young black man that actually cut the lock off. He stated immediately we can cut off lock for a fee. That shld hv been Derek &Abbey (Caucasian couple) initial response. Maybe perhaps they carried their hime life situation to work w them on that day and took out on customers. I tried to buy a lock from Abbey after the nice young black man cut off lock but Abbey was still so mad miserable unhappy Mean and rude I left unit unlocked overnight to purchase elsewhere. The location is so perfect its too bad the staff does not match lupita Padilla checked me on 01. 3,2 and she was sweet as pie.

CHERYLE BROOKS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

emmanuel anene  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eboni Dorsey  |  Online Move In 
Évaluation :
1

Several times I came to access my unit during hours allowed to access the units (which is different than the store hours). On these occasions, the manager locked the doors to the storage access points when she left and closed the store. The hours for access specifically state hours for the units is 6:00AM-10:00PM. The store closed at 5:00pm on Sunday but the access to the units should have remained open. I contacted customer service on these occasions and one time, management was not responding and the next time the manager was contacted and said she would have to try and get someone to come back out to unlock the doors. Several other customers were there and can attest to the same issue on both occasions. I will not be utilizing that location again. And will not be recommending it to anyone.

Shayna Stonom  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STACI KLISH  |  Expérience générale 
Évaluation :
1

I paid for storage at $59 a month when I seen it it was no bigger than a small closet. I tried to get a bigger one and none was available. I was told this storage was for a one bedroom apartment plus I had no major appliances. My payment was to be reversed to my card and it was not.

Bettina Harris  |  Premières impressions 
Évaluation :
5

You're doing a good job keep your people that you have they are very well knowledgeable and understanding

Shirley Scott  |  Expérience générale 
Évaluation :
2

very expensive

mustapha jabour  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Josie Cortez  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer Coleman  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CARLOS PEREZ-MARRERO  |  Premières impressions 
Évaluation :
3

The two ladies at the counter that help me work very hard, and they need a raise. I choose this location because it is close to my home and I have rented from here before. First, this is what I have an issue with: the gate to the Rv storage not working to get in. Second, not being able to get out of the Rv storage facility. Third, not having a gate controller or a remote gate controller to get me out of the Rv storage facility in the evening. I know the staff up there works hard, but, you need to get the gate to the RV storage working and or you need to have a detector on the inside of the gate so that once somebody pulls up it will open for them to let us out

Stephen Quirk  |  Premières impressions 
Évaluation :
5

Shirley was great and we had a terrific experience there!

BRIAN MONEY  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dominique Dillard  |  Expérience générale 
Évaluation :
5

I have been having a storage unit here every since November 2022

SONDRA WALKER  |  Premières impressions 
Évaluation :
4

I had to get 2 storage units. The first night, 2/17, that I moved into the storage was stressful and the staff really wasn't customer friendly. When I came back to move into the other one on 2/18, the staff was amazing

monieka guyton  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA WALKER  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian Walker  |  Expérience générale 
Évaluation :
5

Christian was great.

TAMARA MCCATTY  |  Premières impressions 
Évaluation :
3

There should be more than 2-people working the counter. My contract said the lock would be in the unit. However, I had to go back to the counter, wait in line for 15-minutes, to be told "just grab a lock from the display." I had moving company people waiting, who were charging me by the hour. This added 30-minutes to my move.

Sonia Bush  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william galt  |  Premières impressions 
Évaluation :
2

Renting a truck from Uhaul, especially moving across the country was extremely stressful. The website made me rsvp a truck at a pick up location with a card prior to move date. I was ok with that. Then when I go to pick up the truck - Uhual did not accept my card at the desk, they did not have the truck or equipment I rsvp prior to, they changed my pick up location the day of my pick up in a location that was over 20 miles, the next option was over 100 miles.. Anything that could go wrong did in my experience. Thank God I had friends who helped me use the exact card Uhaul only accepts, my change in location was only 30 miles away from my original pickup location and I went in early because Uhaul almost canceled my reservation because of their inconveniences. The truck pick up and drop off locations are not always in the best of places and often times looks very sketch after dark to leave keys and trust it'll be safe until the morning. The storage facility was good but the online process versus in-store experience does not match nor does it meets expectations. I found myself being hard-balled to do business because of the last minute changes not made by me. I feel if you are taking my payment for a rsvp from one card, you should take that payment inside the store from that same card. If I rsvp a truck and equipment pickup at location A, I expect to only go to location A and not location F. I expect if Uhaul does not have what I need at location A then refer me to location F from the beginning. Not changing it 1 hour before my pickup time then try to cancel my rsvp because Im tardy because of you're inconvenieces. This is my story from my Uhaul experience.

Reginald King  |  Expérience générale 
Évaluation :
5

The manager is very professional and kind. And the staff was amazing great customer service.

DIEDRA WILSON  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NEOSHIA JOLLY  |  Expérience générale 
Évaluation :
5

I traveled from SD to Texas so I was tired and a little irritable. The staff was great. I wish I had written everyone's name down because they made me feel refreshed and at ease for this big move. I would like to thank the staff that worked on the 29th and 29 of December because they set the tone for my move to Texas. A young man from California assistance me on the 28th and it as smooth sailing from that point. The staff was professional, even after the unfortunate incident of the Grand Prairie police department. The gentleman went through an horrible mistaken identity after a truck was reported stolen as he was checking the truck in the police pulled weapons on him as if he stole the truck. The police did apologize but their behavior showed a la k of basic common sense. After the experience the gentleman was still professional and didn't speak about what happened but assured us that the police were doing their job, that statement alone was the perfect statement from an employee. The move out was easy and convenient. Thank you again to the staff in December and the staff on the 23rd of January.

Chandra Burrow  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LATOSHA MORGAN  |  Expérience générale 
Évaluation :
5

Great experience here. Shirley was awesome!!

BRIAN MONEY  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTHA WASHINGTON  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

deon eikner  |  Expérience générale 
Évaluation :
5

The older woman was very nice and knowledgeable. This place give great customer service.

Moses Chism  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latarcha June  |  Expérience générale 
Évaluation :
3

Money was never pot back into my account

DANIEL GANT  |  Expérience générale 
Évaluation :
5

Na

Wilbert Dwellingham  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

rendell Mitchell  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gus MEDINA  |  Expérience générale 
Évaluation :
2

The other owners were great to do business with. The new ones I will never come back they cost me hundreds of dollars.

Dawn Gammon  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ernie Munoz  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

robert mcnair  |  Expérience générale 
Évaluation :
5

Shirley was amazing and so helpful.

ATLANTA WOODS  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

diana norman  |  Expérience générale 
Évaluation :
5

Had my storage unit for over 7 years and never experienced an issue. Facility always clean and well kept. My unit was free from insects or rodents.

JEFFERY LEGGINS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENIA KELLEY  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teata Truss  |  Premières impressions 
Évaluation :
3

Everything was great, Anitra helped with my rental reservation as well as getting set up with my unit. The reason for 3 stars and not 5 is because later that night after moving all day I came to the storage to load my things in. I loaded up the elevator and went up to find my unit and I discovered my storage unit that I just rented had someone else's personal lock still on it. So I had to load the elevator back up take everything back downstairs and leave my things in a Uhaul all night.

shamayia Lockett  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shana Russell  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SUSAN ELIZABETH COOK  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles Wright  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JaQualeon Rhodes  |  Expérience générale 
Évaluation :
3

N/a

La Polley  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shakira Strong   |  Expérience générale 
Évaluation :
5

The person who did my registration didn't do it right so we weren't able to put things on the storage until the next morning

Veronica Ramirez  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JENNIFER VACEK  |  Expérience générale 
Évaluation :
5

The only issue I had is when I moved out of the storage, they tried to charge my card because they thought I was still utilizing the space, it was quickly rectified. However, still very inconvenient.

Tamika Michelle  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Freddie White  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DUNCAN MCCORMICK  |  Expérience générale 
Évaluation :
5

The staff at UHAUL have ALWAYS gone above the call of duty to make sure everyone is treated with respect & accommodated. I LOVE this company.

kathy accomando  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

travon stern  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Mirelez  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joseph mueller  |  Premières impressions 
Évaluation :
3

The price is higher than I'd like

JOSEFA HERZER  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYLER STECKEL  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICOLE JORDAN  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KYLE CURRAN  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VERNON CONWAY  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deshawn Stimpson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal Dixon  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FLOYD HANSON  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIMMY HERNANDEZ  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANNY OWENS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MITCHELL FOREMAN  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roderick Ross  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONNA ALLEN  |  Expérience générale 
Évaluation :
5

Thank you for your services.

Celia Alexander  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Quintney Ellis  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ernie Munoz  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Schyler Anderson  |  Expérience générale 
Évaluation :
5

This is the great facility!!!. I've been doing business with this facility over 15yrs on and off. I still have another storage there! I closed out one of them this weekend. I truly want to give a great exemplary comment to the manager there Madelyn! I can't tell you in words how amazing she is and her crew! She has been an Angel in difficult times!! I'm sure she has for others too. Her and her staff truly care about their customers! They're always friendly eager to help and never have I had a bad experience their! Thank you for having such great employees!

KATHIE KING  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charlestta mcdaniel  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chanice Smith  |  Expérience générale 
Évaluation :
5

There were two tractor trailer rims there. I moved them to the side. Someone must have left them.

Eric Wright  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abimbola Aina  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DEVON ALLEN  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

karl turner  |  Expérience générale 
Évaluation :
5

I can't remember the lady's name that helped me, but she was super awesome. Something was wrong with the system but she worked through it anyways and made the best of the situation.

Wendi wynne  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike Land  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shonterrio Kinder  |  Premières impressions 
Évaluation :
5

Merci.

gustavo solares  |  Expérience générale 
Évaluation :
5

Maddie and her staff go above and beyond to help customers. I've seen it with others, not just myself. Great job, Maddie! Thank you for everything!

Glenn Atkinson  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Melvin Ross  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Duntay Richardson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles Wright  |  Expérience générale 
Évaluation :
1

Todo estuvo muy bien hasta que estaba Sacando mis cosas cuando note que dos colchones que tenia ahi estaban mojados incluso Los tenia cubiertos porque eran nuevos hable para hacer El reclamo hace Mas de 20 dias y no me an hablado para atras de nada Sirvio que pagara 220 AL mes para nada son unos mentirosos no ayuda en nada tener aseguranza..

Leonardo Hernandez  |  Expérience générale 
Évaluation :
5

The staff was very friendly and professional. The young man that assisted me was exceptionally helpful- he deserves a raise!

Esther Milton  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria Montgomery   |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jada Maddox  |  Expérience générale 
Évaluation :
3

I am not happy because I was charged for July and I moved out on June 30, 2022.

ADEMOLA ADESI  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jairo Gonzalez  |  Premières impressions 
Évaluation :
3

We had rats in our unit that ruined all our stuff Had to throw away half of it there was mice dried up all over our stuff dead mice in our clothes so over all no I would not Recommend to my friends

HUMBERTO MARTINEZ  |  Expérience générale 
Évaluation :
4

I understand that every facility is different and it was also my fault for going when help was unavailable, but the instructions to get inside were not clear. I didn't know that I had to enter my code twice. On keypads located less than 50 steps away from each other no less. I would add those steps to the move in email. Other than that the facility was clean and move in was easy.

Zynecia Pearson  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CONNIE MIMS  |  Premières impressions 
Évaluation :
5

Clean storage unit

Melody Graham  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim Marks  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Sufyan Hanash  |  Expérience générale 
Évaluation :
5

Awesome staff!!!! ranking in the ultimate category with me in service.

Libby Lee  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reuben Mosley  |  Expérience générale 
Évaluation :
5

The staff was wonderful with a welcoming environment. The process was smooth from beginning to end.

Davis Chenille  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vanessa Eskerrete  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela Gouldsby  |  Expérience générale 
Évaluation :
1

Inexperience employees made the entire process time consuming and costly. The same people handling the storage units also handles the trucks. I was late a couple of times on storage and I don't excuses my actions but you charge $35 amount late fee .And will call 2 and 3 times a day for money. It was a bad experience, I'll never use your storage again. Shirley Richards ex customer.

SHIRLEY RICHARDS  |  Expérience générale 
Évaluation :
5

Would use again. Staff is friendly and very helpful.

laura Sanders  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRYAN KADERKA   |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRYAN KADERKA   |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LARONDA ALLEN  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shakira Strong   |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

WARREN JENKINS  |  Expérience générale 
Évaluation :
5

She went out her way to show the storage. Great job

TONIA CAVANAUGH  |  Premières impressions 
Évaluation :
5

I have experienced a great deal of anxiety over this unexpected move. The staff and management at the I20 location are phenomenal. They helped me identify the proper storage unit and the right size truck for my move. They had everything needed for packing, it's a one stop shop! I highly recommend this location to anyone in a transitional state. Pam A.

Pamela Anderson  |  Premières impressions 
Évaluation :
3

Turned in my storage that same day the charge went through and the manager said i couldnt get my money back for the next month so i paid for an extra month that i dont even need.

Collin Teyes  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sharlene Crisp  |  Expérience générale 
Évaluation :
3

No comment

DONALD ANDREW  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rivel Hicks  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paul smith  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brittanye Cain  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn Himes  |  Expérience générale 
Évaluation :
5

Very impressed

Arthur Oniah  |  Premières impressions 
Évaluation :
5

The team at this location was really 👍 nice

ennise stringer  |  Premières impressions 
Évaluation :
3

The cashiers were knowledgeable and helpful answering all of my questions. While your lot attendant was aggressive borderline threatening on a issue of our rental space being rented to another customer while we were moving in.Gave the attendant my paperwork and never received it back that was resolved while I was waiting in line losing valuable work time as the facility would be closing down shortly.

WARREN JENKINS  |  Premières impressions 
Évaluation :
5

Very appreciative U-Haul Storage is awesome have never let me down always there in a time of need way2go your business is appreciated thanks from my heart

Christine Portley  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daisy Morales  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa Frierson  |  Premières impressions 
Évaluation :
5

Thanks To Madelaine and Wonderful U-Haul Team Members For Making Our U-Haul Moving And Storage Experience The Best !!

Carlita Davis  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DARREN DELOATCHE  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mitchell Willems   |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul Pasquale  |  Expérience générale 
Évaluation :
5

Only issue no one told me that the locker had been inspected and we could leave.I had to ask. Small thing compared to overall experience. Also disappointed I paid for the full month of January ( Dec.28) without a refund when I moved out 5 days later.

Paula Farrell  |  Expérience générale 
Évaluation :
5

Very pleased.......

Darlene Ford   |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

carolyn gooden  |  Expérience générale 
Évaluation :
5

It was a convenient location, climate controlled and safe.

Leslie Valteau  |  Expérience générale 
Évaluation :
5

Staff, and everyone was very friendly.

SAMANTHA WINN  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert Green  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAIWO AJILORE  |  Expérience générale 
Évaluation :
5

Everyone was accommodating and friendly.

DWAYNE ENRIGHT  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DWAYNE ENRIGHT  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittany Meadows  |  Expérience générale 
Évaluation :
5

The facility was always secure and clean. We've had are items here for seven years and only wish we could find storage near this quality at our new place in Alabama.

MIKE KING  |  Expérience générale 
Évaluation :
5

Great help, quick service flexibility

Amadou Saho  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela Henderson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TANEKA REEVES  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elliott Robinson Jr  |  Expérience générale 
Évaluation :
5

Respectful, organized, and made me feel comfortable being there. That's a great quality to have with storage renting. Good work. 

Brandon Smith  |  Premières impressions 
Évaluation :
3

I just wish that my unit was more bigger and a better unit but it’s not so it will just have to do for now.

Melvin Ross  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles Lankford  |  Premières impressions 
Évaluation :
5

I wad very happy with the way I was handled at usual The Manger Mattie was very helpful when I had problems. A ONE service.

Aminda Merritt  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bobby brooks  |  Expérience générale 
Évaluation :
5

The key is friendly and knowledgeable staff. This location has strong management and excellent, outgoing staff.

Daniel Willis  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gene Cox  |  Expérience générale 
Évaluation :
5

I really enjoyed having my 5th wheel there , very clean and we'll maintained !!

Clarence Abbott  |  Expérience générale 
Évaluation :
4

Outside of the multuple calls texts and emails they Rock I've been a long time customer at this location

David Battiest  |  Expérience générale 
Évaluation :
4

The only issue was that they let Pods park near the storage entrance which took a parking space.

EVA RIVERA  |  Expérience générale 
Évaluation :
5

Maddy was very helpful and knowledgable about sizes and pricing for each rental unit. She took the time to discuss what I needed to store ,climate controlled or non controlled .and the right rental agreement/ size/price for my needs and the process was made so easy by her. Thank you UHaul Team!

Robert Drennan  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CINDI BRICKETT  |  Premières impressions 
Évaluation :
5

I had a good experience being that was my first time coming to that location I want to thank all those who help it was four people but the 2 names I remember was lupita an Dustin The other 2 was a young lady who just started an another young lady with blonde highlights who look Hispanic they all dis a great job with assisting me

Davion Robbins  |  Premières impressions 
Évaluation :
5

I enjoy having my stuff at u-haul cuz my stuff is safe and well took in care of even if there's an issue u-haul works it out

Aminda Merritt  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gene Cox  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ura Madkin  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WANDA L BOLTON DAVIS  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alfred Howell  |  Expérience générale 
Évaluation :
5

This was the Best storage that I have rented and Yes I would recommend this as the BEST

VANESSA SANDERS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jason mayes  |  Premières impressions 
Évaluation :
1

I wouldn't have rated it poor but they will not pro rate the monthly rate after check out. $99,95 paid on the 18th. Moved out the 23rd & nothing refunded back. I will never use this facility again for that reason

Ronny Prince  |  Expérience générale 
Évaluation :
5

All the staff was helpful and courteous. Maddie was super helpful and very kind through my entire stay. Thank you for Maddie.

shereen tipps  |  Expérience générale 
Évaluation :
5

Amazing customer service. Upon arrival I was greeted with a warm welcome. Madelaine Mchugh assisted me in finding the perfect space for my trailer. What can I say. She's a rock star. A literal earth angel walking amongst us sinners. Overall great experience. Would highly recommend. Great location and better staff.

Joe Almanza  |  Premières impressions 
Évaluation :
5

Thanks for a safe clean and friendly service and storage place keep up the good work.

RUBEN ROSALES  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erika Nelson  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Walter Grissam  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH BUCKNER   |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda Peterson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glorian Germany  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Carla Tisdale  |  Expérience générale 
Évaluation :
5

All of the staff friendly and helpful! Great Customer Service.

Jereshia Maynard  |  Premières impressions 
Évaluation :
5

Location provided great customer service and all employees were consistently helpful!

Deklon Smith  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZENITH JOHNSON  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Prince Carouthers  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert Green  |  Premières impressions 
Évaluation :
5

The facility was well-maintained the staff was all good people thank you

SOLOMON REDMOND  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cheryl Hicks  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Donovan Kennedy  |  Premières impressions 
Évaluation :
5

Thankful for the staff, very friendly and helpful

Milton Edmondson  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

niieya Castillo   |  Expérience générale 
Évaluation :
5

Uhaul is the best! I was in a serious situation of losing my storage unit and the GM Manger and a wonderful lady by the name of Madalyne Rue was a God send because they made a way for me to keep my storage and worked out my issues and payments. I was so pleased with the patients they had with me and treating me with respect and understanding my situation. Thank you so much for having employees like them it really makes a difference and gives people hope!

Bianca Johnson  |  Expérience générale 
Évaluation :
5

They went above and beyond to make sure I got what I needed. Thank you - s

Shelly Hile  |  Expérience générale 
Évaluation :
5

Thank you for your excellent customer service and facility upkeep.

Gail Jones  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAIWO AJILORE  |  Premières impressions 
Évaluation :
5

The general manager has an amazing attitude and great to speak to. The workers are also great (the morning crew) Madison went above and beyond ..

jorge Hernandez  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meoshea Jenkins  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

johnny wells  |  Expérience générale 
Évaluation :
3

Unfortunately the elevators are not working and they didn't have a eta as to when. My unit is on the second floor. But no discount was given for the inconvenience of not being able to use elevator.

KATHIE KING  |  Premières impressions 
Évaluation :
4

I feel that if you vacate the storage unit early that you should get that pro-rate back. Also there should be more parking for loading up at the dock.

Viviana Washington  |  Expérience générale 
Évaluation :
5

Buy buena

ALVARO GALDAMEZ FIGUEROA  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Romana Fields  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kortni Mcfarlin  |  Expérience générale 
Évaluation :
5

They made an annoying situation relatively peaceful.

ANTOINETTE DUFFEY  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joe simmons  |  Premières impressions 
Évaluation :
5

The staff was so accommodating and friendly. I will recommend and use again

laura Sanders  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorge Hernandez  |  Premières impressions 
Évaluation :
5

This location had everything I needed and the process was swift in and out! The staff was always courteous and gave service with a smile! I would definitely recommend this place to anyone needing storage, packing supplies or Uhaul transportation!

Rozlyn Erwin  |  Expérience générale 
Évaluation :
5

Very friendly staff and the manager was very helpful and polite!

Joseph Valenzuela  |  Premières impressions 
Évaluation :
1

While I will say the staff did their best to accommodate us so we can get the requested storage size, when we got there the size was not available. We were told that it was first come serve basis. We agree to take whatever that was available. However, as we started unloading staff, it was disappointing that the supervisor on the shift was orchestrating a scheme to steal clients's items. They stated they thought the items were left behind, meanwhile we saw one lady who was not in uhaul uniform opening clients boxes and bags, and then the supervisor allowed her to pack in her car. The supervisor needs to be fired. You can call me for more information. Because we witnessed this, we cancel our reservation.

Essi Havor  |  Premières impressions 
Évaluation :
5

Madeleine was OUTSTANDING! Hopefully she's in a managerial position because she possesses strong leadership/problem solving skills!

FRANCES DAVIS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig Jones  |  Expérience générale 
Évaluation :
1

The office did not have my reservation. I showed them my confirmation on my phone and the guy helping the girl stated he didn't have any reservation in their computer. They could not offer what we had reserved so we had to take a smaller unit that did not hold all of our items. Very disappointed!

David Simon  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL GALLEGOS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

krystal austin  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEITCHA JONES  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew Hourigan  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES BRADSHAW  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex Davenport  |  Expérience générale 
Évaluation :
5

Mag and the staff were amazing, hence why I rented a storage from here. I would recommend this to anyone looking for any type of rental!

JUAN MANUEL RIVERA  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

zenobia alexander  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lauren Caldwell  |  Expérience générale 
Évaluation :
1

While customer service on the phone was fantastic, the actual results were beyond unsatisfactory. I can with great confidence say that the lack of accuracy of the statements, and the running around I had to due in the truck for 3 extra days due to those inaccuracies, and the inconveniences I experienced having to deal with these things during my work week, make this by far the worst customer experience I can remember.

COLLIER JONES  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Romana Fields  |  Premières impressions 
Évaluation :
4

Great people to work, with friendly

SAMMIE ASHCRAFT  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

La Juana Sharp  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCES DAVIS  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig Jones  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Melvin Ross  |  Expérience générale 
Évaluation :
5

Maddie was exemplary in her customer service. She was cordial, patient and compassionate. She is the reason I chose the unit at her location.

shereen tipps  |  Premières impressions 
Évaluation :
5

Great!!

Deron Fontenot  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADAM HUBBARD  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CALVIN LITTLE  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth Turner  |  Expérience générale 
Évaluation :
5

Thanks

AVI GONEN  |  Expérience générale 
Évaluation :
5

Great service friendly and quick, I'm going back just to talk to the helpful employee's. Climate controlled and clean. Awesome location.

William Stovall  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Tyra Shaw  |  Online Move In 
Évaluation :
1

To high far as price

DONNA BRADLEY  |  Expérience générale 
Évaluation :
5

Amazing service thanks Uhual Team *****

Sonny Kongdara  |  Expérience générale 
Évaluation :
5

Professional and friendly Good job🌷👍

AVI GONEN  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Mario Garcia  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

CHRISTOPHER HILL  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

roy baley  |  Premières impressions 
Évaluation :
4

The only issue I have is that you lock up the unit if you’re only a couple of days late.

PARNELL CROSS  |  Expérience générale 
Évaluation :
4

Very happy with the cleaness of the building. But not too happy with lighting inside the storage, when I am inside the storage room. The space is great also

CLARISSA MILLS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clarissa Olivarez  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronny Prince  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tavish Beck  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Hamilton  |  Premières impressions 
Évaluation :
4

No complaints. Always professional

Melody Graham  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DeAnthony Davis  |  Expérience générale 
Évaluation :
3

Had trouble with u-haul charges . I had a reservation for around 435 dollars are around that. When I went to pick it up the man that was there said I had no reservation and he added 300 dollars more. After fighting with him he gave me 100 dollars cash and told me that the company will reimburse the other 200 and all I got was 90 dollars. My name is Patsy I paid for this u-haul and Shanna Gregory drive me to Arlington. I am still out of 100 dollars . Your staff in Lubbock on 34 st. need more training .The staff in Arlington was Ok.

SHAUNA GREGORY  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES BRADSHAW  |  Premières impressions 
Évaluation :
5

No complaints, the reason I moved out because I found a better rate for a 10x10 at another storage facility nearby.

Brian Bledsoe  |  Expérience générale 
Évaluation :
1

Was not advised of drop Off fee.. was told I don’t not refuel When I went to Exxon before drop off..the representative continues to argue with me...toll $32.. I will dispute..

LaTisha Myers  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander Liki  |  Expérience générale 
Évaluation :
5

Best Customer Service, convenient and ver clean

Frances Chaparro  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick Gill  |  Premières impressions 
Évaluation :
5

this location was great well maintained and safe and secure

Sandra Sanchez-Rhoten  |  Expérience générale 
Évaluation :
5

This was the most seamless process I've ever had at any storage facility! I appreciate all the help and truly thank the staff for taking pride in doing such a great job!

Rozlyn Erwin  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shelly Manriquez  |  Premières impressions 
Évaluation :
5

The entire staff that I had dealt with was very courteous friendly and very helpful thank you to all it made my moving experience to Texas better

Ricky Myers  |  Expérience générale 
Évaluation :
5

Ready to go in less than 2 hours! Amazing! Never had to go to the counter. Love it!

Annissa Buchanan  |  Online Move In 
Évaluation :
5

Great!

jason grigsby  |  Expérience générale 
Évaluation :
5

Best uhaul facility I ever encounter and am glad I was a customer there.

BRIAN LEWIS  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Fernando Rico  |  Expérience générale 
Évaluation :
5

Mark and his crew are very Knowledgeable in the u-haul business and are decent to have conversations with I give them all an A+

Ken Madsen  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josey Ehlert  |  Online Move In 
Évaluation :
1

The worst experience I've ever had to encounter for an organization this big. They start off by charging my card over $500 withhout calling or letting me know after only having the truck for three days. They gave me a truck with a gas leak. I wouldn't take that truck they gave me a truck with roaches. They did not refund the deposit for the first truck or the second truck added a deposit for the third truck which was the original truck with a gas leak. You heard that right they gave me back the original truck with the gas leak then charge me a third deposit. This all started on Wednesday. We did not take actual possession I will truck fully till Thursday the 12th. Saturday of that same week they charged my card an additional $500. We were in constant contact with Uhaul customer service and location letting them know because of our work schedule mixup with bad trucks we need extensions on the time. We also let them know that the truck was full of our belongings that we could not unload the truck since they gave us the wrong storage not the largest one that we asked for. Once we got the larger storage on the 14th we unload the first load. Where we got back to unload the second load we saw we had no storage lights. So we park the truck again in the Home Depot parking lot on 360 a couple miles away.We had the truck for seven days when we should've only had it for two Well because of all the mess ups no lights in our storage we had her for seven days. The location of my storage told corporate office that we had the ruck for two weeks not seven days. So I was not getting any refund for the Over $500 I have been charged. The high charge I was told was also an estimation of the miles I had driven. The truck was probably driven 30 miles the whole time we had the truck at $.99 a mile. Storage issue: I had a storage that you could drive a U-Haul truck into. I begs for lights so I could do what I need to do from November up until March when I was asked to leave. I was asked to leave because the manager cut off my lock on March 11 illegally cut off my lock by cutting into their housing for my lock Leaving sharp metal where I cut my fingers several times. I was never informed a reason why until I got there and the reason why was a look at the lightbulb problem. Resolution: I was told by upper management since they couldn't satisfy my needs I had to be out in less than 48 hours or everything I had in my storage would belong to them. Believe it or not there's more to the story of my treatment at this location being laughed at when they thought that I might have Covid 13 and the list goes on and on of how I was miss treated. This location changed my life are the worst in many ways and Mark the manager still has his job. As for me I'm still trying to financially recover from the mess Uhaul has caused me. Turning my life upside down and inside out. Please be aware of the 360 and I 20 location do not rent trucks from there do not ring storage is from there as long as Mark is the manager of that location. The man is too incompetent to even tie his own shoes.

Donavan Mosley  |  Expérience générale 
Évaluation :
5

Very satisfied with the service and facility. Merci

Mari Darrough  |  Expérience générale 
Évaluation :
5

Love the location here in Grand Prairie, Texas off Interstate 20. Always customer services environment.

COREY DUNAGAN  |  Premières impressions 
Évaluation :
5

The artic blast Valentine's week hit us hard with a lot of pipes broken in our home. We had to clean out the whole house to have all the floors redone and walls just about every part of our house was affected so u-haul has been a life saver for us. Thank you C. Charles

cheryl charles  |  Premières impressions 
Évaluation :
4

Lot of the dock parking was taken.

Rashawn Campbell  |  Premières impressions 
Évaluation :
5

Excellent customer service, efficient, thorough, knowledgeable

shannon Green  |  Premières impressions 
Évaluation :
5

Door is a little broken, won’t stay up and left side is out of track.

chad wilson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patricia ochoa-perez  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL ELKINS  |  Expérience générale 
Évaluation :
5

Thanks for your business

dewain barnes  |  Expérience générale 
Évaluation :
5

Staff was beyond helpful, friendly and accommodating. Made the transition easy from start to finish!

corenda kimble  |  Premières impressions 
Évaluation :
5

I appreciate your friendliness and professionalism

Meoshea Jenkins  |  Premières impressions 
Évaluation :
3

Darin failed to inform me that after hour if the sliding doors are lock you could use the other door which I found by walking past it heading to front of the building

diana norman  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tavish Beck  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS SPITZER  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Moody  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

diversified products man. KLINGLER  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CINDY DAVIS  |  Premières impressions 
Évaluation :
5

The person who helped me was awesome. She really knows what she's doing. Wish I could remember the name, but I'm pretty sure you can find it.

RONVIS HOLLINGSWORTH  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Hebert  |  Expérience générale 
Évaluation :
3

The employees were very friendly and helpful. The only complaint I have is that I wasn't contacted when a storm blew the roof off. It wasn't until I went to move out and found antiques with water damage. Thank God I had the insurance!! GET THE INSURANCE, IT'S WORTH IT!!

kristina mizell  |  Expérience générale 
Évaluation :
5

Thank u so much for helping me in a time of need...

christopher murphy  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlene Newman  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS SPITZER  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY DULA  |  Expérience générale 
Évaluation :
5

Very satisfying

Rojelio Martinez  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kenneth johnson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joan lamson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LATRINA YVETTE RIVERS  |  Expérience générale 
Évaluation :
4

My only issues was not having access to a public garbage area. At times it was better to dispose of some things in the storage units.

Debbie Sims  |  Expérience générale 
Évaluation :
5

The flatbed dolly's helped moving.

Sharon Burton  |  Expérience générale 
Évaluation :
5

Kita (I believe that was her name) is so inviting! She treated me like family. She's the type of person that should be the face of the company. I wish her nothing but the best!

Andrea Adaway  |  Premières impressions 
Évaluation :
3

Way too expensive and service is not that good U are there for the customer Not the customer to serve u

Jose Leija  |  Expérience générale 
Évaluation :
5

Friendly and helpful staff!

alan dickerson  |  Expérience générale 
Évaluation :
5

Facility is super clean and the staff are wonderful. Well worth the price and access.

Emma Coleson  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Armando Guzman Lopez  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA LACY  |  Premières impressions 
Évaluation :
5

I had a Pleasant Experience! God Bless y’all

Josphine Allagoa  |  Expérience générale 
Évaluation :
5

Derick what above and beyond in helping me with the truck and storage. I didn't have enough room to move all my things in. What he did was went the distance in making sure me and family was taking care of, thank you for everything.

TONIA CAVANAUGH  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ericka Newson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise Day  |  Expérience générale 
Évaluation :
5

The UHAUL Staff Representative was very knowledgeable of his job and helpful. The Grand Prairie 1-20/360 Staff displayed and practice excellent COVID-19 safety and overall fast services rendered. Excellent service 5 star Customer Satisfaction. Thank you. I will continue telling others. 

Denise Day  |  Premières impressions 
Évaluation :
5

Mark legault, manager has been absolutely a breath of fresh air! He corrected uhaul booking issues, booked a different unit and adjusted the price so we could get unloaded and stay on time. He is someone everyone should strive to be! Thank you so much for all your dedication and smiling personality!

Morgan King  |  Premières impressions 
Évaluation :
5

Prices could be lower

joan lamson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BONNIE CHAU  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin Rojas  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

debra harris  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise Day  |  Premières impressions 
Évaluation :
4

Only issue is the roof caving in and some of my things getting damaged. Glad I have the insurance. But U-Haul stepped in and moved our things to the Pioneer and 360 location as quickly as possible. We still need to go through our belongings to see what's what. But so far so good regarding the action took to move our things.

LAWINTHIA AYERS  |  Expérience générale 
Évaluation :
1

The staff was limited on how they could help , because of the situation this location is in! It's very unfortunate that the building was in such poor shape without us knowing ! Had we know this building has had future problems and was barely patched up only to have more problems when it rained I would have NEVER stored my valuables here! There really needs to be more then one elevator! I Due to the lack of attention the owner has put into his building ! I received a texted my unit has water damage ! I went moved a few things to my second dry unit and thankfully I did our my 82 in and my 55 inch TVs would have been ruined !! And I moved my pictures which some of them got wet and ruined and I can replace a tv but not priceless memories of pictures I can't get back !!! I went the next day and they cut my lock and changed it without telling me which means they were in my unit without my knowledge! Had I not gone by to tell them about the leak they I would have never know that they were about to unload my unit with people they found on Craigslist and moved all my large storage unit into small portable crates that who know how it would have been stored and who knows if they would have all been kept together or have my stuff would have been lost ! It looked super unorganized and it was complete chaos!!! The owner cussed at me when he was talking to me ! I went to my car and cried because I didn't know what to do ! So I was forced to miss work and loose money !!!!! Pray someone could help me ! I had to pay to rent a uhaul which I should be credited for !!!!!! They assigned 3 people to help me load the uhaul well they didn't tie anything down and I might as well threw my stuff away because it all fell over and cracked and scratched up my dressers and computer desks, broken frames and mirror ! This was such a horrible expensive experience!!!!! I will never use this company again!!! I do want to let whoever know during this whole horrific event not one person wore a mask or social distancing!!! No hand sanitizer or Lysol spray !!! This was handled very poorly ! Unfortunately I had some items with mold from the water I had to throw away also! My storage unit wasn't the worst there were tons of other people that had to throw all their stuff away !!!! This wasn't the first time this storage place has had something like this I heard !!!

MICHELLE HUGHES  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tahara Etti Williams  |  Expérience générale 
Évaluation :
2

Six plus years of having a storage space there, every time I went into the office I had to deal with someone that had poor customer service skills. Rude people that won't even greet a customer until they feel like it. There are videos on youtube to teach you good customer service skills. You can also go to Chik Fil A and see how customers get treated with respect. Simple retail transaction like buying a box or a roll of tape would take 15 minutes. Plenty of negative reviews on Google, but you dont care to change. And tell that lady not to call me anymore. She doesn't even identify herself or the purpose of her call. She just says: "Hello Mr Patrick, how you doin today?" like I'm some kind of ten year old that is supposed to take time out of my busy day to figure out who it is and tell her how my day is going, satisfy her curiosity. The custodians in the storage were nice though. The only reason I stayed was because I felt they were keeping a close eye on things. Don't bother me anymore. I was tired of dealing with you people a long time ago.

PATRICK HOWARD  |  Expérience générale 
Évaluation :
2

I gave a below average only because of the customer service personal. She acted like I was supposed to know what she is talking about. For example, she asked for my renter's insurance, I said I will have to bring it back. At the end of the transaction, I looked at her asking, "how do I get to my storage unit?" They are not very professional and I almost went to another facility.

Wendi Gregory  |  Premières impressions 
Évaluation :
5

The facility is the BEST!!!!

Ruben Caballero  |  Expérience générale 
Évaluation :
5

I really thank you guys for helping me and my family!! God Bless😇

VEORA VAN  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRIS STAMPS  |  Expérience générale 
Évaluation :
2

The office staff was very rude and hostile every time I dealt with them. There is no excuse for their poor manners. Poorly trained and hostile. I moving my stored goods to another NON UHAUL storage facility where the office people have manners and are respectful to the customers. The custodians do a good job taking care of the actual storage area. They were always polite.

PATRICK HOWARD  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

adria garland  |  Expérience générale 
Évaluation :
5

Had difficulty checking in truck on after hours website, however one of the employees was able to assist me by n texting his boss informing him of the issue which made the experience great

Armando Guzman Lopez  |  Premières impressions 
Évaluation :
5

Love all smiling faces 🙂

Marilyn Mathis  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sasha Ellis  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony Solis  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yasmin Battle  |  Online Move In 
Évaluation :
4

We ended up leaving our storage longer than expected when our overseas assignment was extended. It worked well and we're grateful for the attention we received from the staff. Merci.

DANIEL BUTLER  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RENEE DEBUS  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Neil Ayar-Mendiola  |  Premières impressions 
Évaluation :
4

Overall very good. Downside for me: 1. Cost 2. Alarms sound when they shouldn’t frequently. 3. Need trash bins / dumpsters

PATRICK MCGUIRE  |  Expérience générale 
Évaluation :
5

A little bit expensive but Great experience!! Thanks.

Marlene Curiel  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Prinmma Eyongegbe  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah Reynolds  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRYAN DUKE  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kameron Hunter  |  Expérience générale 
Évaluation :
5

The manager Mark was very helpful and funny. A very good welcome and people person. I was in and out in minutes. Location is very good for me. Close to my job and home. Very clean facility.

robbie brown  |  Premières impressions 
Évaluation :
5

This review is from me and my emotional support dog Rex, Chelsea greeted us with a smile and handled everything in a professional manner, I actually ended up keeping the truck longer and got a storage room as well. Also looks like Mark the GM is leading by example, everyone was quick on there feet. Just an awesome experience.

ISMAIL NAJID  |  Premières impressions 
Évaluation :
3

The storage itself is very good and other staff members are good. But the manager, that lady is horrible. She needs to go for customer relationship training. She was mean and terrible. Yelling and screaming at every approach. Not only to me. Even when i was not there, she did the same to my sister. She is just NOT CUSTOMER FRIENDLY. SHE WILL DRIVE PEOPLE AWAY FROM THAT BRANCH.

janet adesina  |  Expérience générale 
Évaluation :
5

Mark was very helpful, he and his staff provided excellent service.

Theodore DeFelice  |  Expérience générale 
Évaluation :
5

Thank you so much!!!!

SHARON WILLIAMS  |  Expérience générale 
Évaluation :
5

Mark was extremely helpful in my situation.

Theodore DeFelice  |  Premières impressions 
Évaluation :
5

Keep doing a great job!

Tonya Stevenson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen Harris  |  Premières impressions 
Évaluation :
1

The customer service that was given was unprofessional snd the lack of respect given to us as customers. Filed a formal dispute with Uhaul. We received comments from other staff members that this form of disrespect is often given at this location and management continues to allow such behavior.

Daffeny Jackson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacquelyn Sample  |  Expérience générale 
Évaluation :
5

The staff was extremely helpful and friendly.

LEISHA MUNDEN  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Guthrie  |  Expérience générale 
Évaluation :
5

We come every year to use your facility. It has always been a great experience. See you next year.

Girl scouts of top  |  Expérience générale 
Évaluation :
2

Was overcharged and was never sent an email or te t to check equipment in after hours so was charged a 20 fee. Just had a bad e experience overall

Cynthia Carter  |  Premières impressions 
Évaluation :
4

Store manager was extremely helpful!!

James Wilson  |  Premières impressions 
Évaluation :
5

Amazing staff. Moving can be so stressful and they were able to give me an easy process for a truck and storage rental. Also, it was closing time and they were very patient.

Zakiya Wilson  |  Premières impressions 
Évaluation :
5

That was the BEST experience I have had from UHAUL or customer service in a while! I was please with EVERY single employee at this location! Gave them ALL a raise even the janitor was amazing!!!!

Vicki Robles  |  Premières impressions 
Évaluation :
5

Used this facility for years. Absolutely no issues of any kind.

GERARD MUMFREY II  |  Expérience générale 
Évaluation :
5

Manager has been very helpful

patricia everroad  |  Premières impressions 
Évaluation :
5

parking spaces not good

Cheryl Raymond  |  Expérience générale 
Évaluation :
5

the best storage site around

jaquan cole  |  Expérience générale 
Évaluation :
5

They went above and beyond.

dan riddle  |  Premières impressions 
Évaluation :
5

Very nice experience.

Michael Guthrie  |  Premières impressions 
Évaluation :
5

I was very pleased with the storage units, staff and the price was reasonable. I needed to cut back and clean out many of my daughters things since she is now deceased.

Jerry Hodges  |  Expérience générale 
Évaluation :
5

I liked the fact that strong was very clean staff made sure you were taking care of I’d definitely refer friends an family thank you

KIMBERELY PENA  |  Expérience générale 
Évaluation :
5

I'd use them again!

Desiree Tucker  |  Expérience générale 
Évaluation :
5

Staff is "THE BEST EVER".

Rhonda Byrd  |  Expérience générale 
Évaluation :
5

Great service and location.

fausto jimenez  |  Expérience générale 
Évaluation :
5

Hello It Was Just 1 Lady I Didn’t Understand Why She Was So Rude But I Didn’t Get Her Name But Everyone Was Great.

Kaye Sharon Smith  |  Expérience générale 
Évaluation :
2

I could never get a person on the phone & always a line at the facility. And when you had a problem with your unit I could not get anyone to address the problem or issue; Tia Campbell never called me

paul watkins  |  Expérience générale 
Évaluation :
5

Great Experience, everyone was helpful

david Benson  |  Expérience générale 
Évaluation :
5

Great service and easy access. Will definitely use again.

BETTY WRIGHT  |  Expérience générale 
Évaluation :
1

I could not get in the storage with a trailer full because my 24 hour access was denied. UHaul better void my contract and refund my trailer which was wasted. Couldn't move in because ACCESS DENIED.

Danniel McKee  |  Premières impressions 
Évaluation :
4

Clean facility, staff is not the best at customer service. I was told upon move-in that I would get a free truck- never got it. Also told I had 24 hr access when I moved in, but was charged extra.

richmond frison  |  Expérience générale 
Évaluation :
5

I was more than pleased with the results of doing business with you The employees were exceptional

Shirlie Ingram  |  Premières impressions 
Évaluation :
5

hard working group!

phil wiley  |  Expérience générale 
Évaluation :
5

Great customer service from every employee I encounter.

Judy Anton  |  Premières impressions 
Évaluation :
5

Great customer service and I would highly recommend this facility.

Leisha Munden  |  Premières impressions 
Évaluation :
5

Very professional! Uhaul made my move and storage experience so easy from start to finish!

Kacy Thomas  |  Premières impressions 
Évaluation :
5

Excellent customer service! After just driven from Virginia to Texas in a 26 footer & 6 x 12 trailer in tow; very accommodating in helping me drop off all equipment with them & got 2 storage units!

JB McCall  |  Premières impressions 
Évaluation :
5

it was a pleasurable experience i will be back.

joana galvan  |  Expérience générale 
Évaluation :
1

I moved all of my things out of the storage so that I could put some other things in the unit. I essentially got kicked out of a storage unit, because I emptied it out to put more stuff in.

Stephanie Broughton  |  Expérience générale 
Évaluation :
5

Excellent service

Melody Graham  |  Expérience générale 
Évaluation :
1

if they want me to tell the truth good! Is the worst thing in store you pay for a service of 24 hrs.and it does not work then? what is the point they think I rent it or need one 24 hrs for fun the g

Rafael Cardoso  |  Expérience générale 
Évaluation :
3

Aucun

Lillian Cruz  |  Expérience générale 
Évaluation :
5

Great friendly staff

Danny Dallas  |  Premières impressions 
Évaluation :
4

The rental rate was too high

SUPORA ALEXANDER  |  Expérience générale 
Évaluation :
1

I have been out of the specific storage unit since ce the beginning of October 2018 I explained to 24 different CS representatives who were too dumb to communicate The ABSOLUTELY WORSE EXPERIENCE

Pamela Shepherd  |  Expérience générale 
Évaluation :
5

Friendly and most helpful

Melody Graham  |  Premières impressions 
Évaluation :
1

There is no security!! My RV was broken into twice!! This last time I wasn't even extended the courtesy of having a staff member present when the police arrived. The manager never seems to be on site.

ANNETTE TOMLIN  |  Expérience générale 
Évaluation :
5

Very greatful for the services provided.

willie McAtee  |  Expérience générale 
Évaluation :
5

I would definitely go with this U haul company again..

Preston Davis  |  Expérience générale 
Évaluation :
5

Clean and well kept

kevin sherman  |  Expérience générale 
Évaluation :
5

Excellent

Alicia Prim  |  Expérience générale 
Évaluation :
5

No complaints

ROBIN PHILLIPS  |  Expérience générale 
Évaluation :
5

My mother and I are turning customers to U-haul and have always been satisfied! I live much closer to other locations now but will still come back to GP because of the good service :)

Heidi Witty  |  Premières impressions 
Évaluation :
5

The staff was amazing, if there was an issue with my storage I would be immediately contacted and informed. The entire area was clean. Great place to put your things for storage

Chenille Davis  |  Expérience générale 
Évaluation :
5

excellent service

phil wiley  |  Premières impressions 
Évaluation :
5

What I most appreciated that U-Haul Moving & Storage always did was when I made a payment for my storage unit 0109 they always made it a point to send me a statement in the mail that payment was made.

cheree bellard  |  Expérience générale 
Évaluation :
5

Caring for customers needs is important the staff was patient kind courteous hospitable friendly n fast . I thank management n staff of all these needs. Sincerely Mr.Joey Pulsipher

Joey pulsipher  |  Expérience générale 
Évaluation :
5

Everyone there was awesome!

sabrina Malone  |  Expérience générale 
Évaluation :
5

Only one note regarding communication, please answer the phone or implement text messaging of some kind.

Veronica Cobb  |  Expérience générale 
Évaluation :
5

Wonderful Experience

Rhonda Byrd  |  Premières impressions 
Évaluation :
5

I love the staff

melissa salinas  |  Expérience générale 
Évaluation :
5

Nothing further

Antonio Champion  |  Premières impressions 
Évaluation :
5

I worked with Mark. He provided outstanding customer service and figured out a way to get me what I needed without being pushy. The building and grounds were unbelievably clean.

CHARLES TACKETT  |  Premières impressions 
Évaluation :
5

Merci

chandra allison  |  Expérience générale 
Évaluation :
2

I've delivered several packages to this location and they could not locate any of them. I called in numerous times to have someone call back or email and they never followed up.

PHILLIP LEE  |  Expérience générale 
Évaluation :
5

Claudia was extremely helpful, and I can't say enough good things about the service provided by Mark LeGault. Mark went above and beyond to help me get everything resolved. Merci.

SHERMEEN VEERJEE  |  Expérience générale 
Évaluation :
5

THIS FACILITY WAS VERY CLEAN AND SECURE WASENT WORRIED ABOUT MY STUFF AT ALL THANKS

LOUIS GASERO  |  Expérience générale 
Évaluation :
5

The service was great! The employee who I dealt with (Kenya?) was very helpful and helped to make it go very smoothly. It's refreshing to deal with someone like her who cares about the customer.

Kerry Harrod  |  Réservation 
Évaluation :
2

Poor customer service asked once to remove my freightliner truck when there were 5 others parked and I asked that very question when I signed my lease. Also could not access facility during constructi

kevin richardson  |  Expérience générale 
Évaluation :
3

My overall experience with this site was good, but there were a couple of times I was left inconvenienced when trying to move things out of my unit.

Inia Daniels  |  Expérience générale 
Évaluation :
5

I had two storage units there for over 5 years and my things were safe and secure. Great service!

MONICA JORDAN  |  Expérience générale 
Évaluation :
5

Very clean no rodents or bugs I will always keep UHal storage unit on my list. Thanks for everything. Ms Lark

VICKIE LARK  |  Expérience générale 
Évaluation :
3

Price increase what seemed like every few months with no real explanation as to why....I've never had storage facilities increase prices that often in the past.

ANTHONY RAMIREZ  |  Expérience générale 
Évaluation :
4

s/o

lakisha jones  |  Expérience générale 
Évaluation :
4

Mice are a problem. I did not bring then, they are there.

KAREN PIVERAL  |  Expérience générale 
Évaluation :
2

The only elevator they had was down, on a Sunday, the last weekend of the month. You could use the stairs but the door closed behind you and you are stuck in the stairwell. Not convenient.

ashlyn bangert  |  Expérience générale 
Évaluation :
1

I have emailed and called for the manager with no return call or email. My storage was mixed up with someone else's and I'm being charged for extra mileage when I should have been. I'm disappointed.

cassandra houston  |  Réservation 
Évaluation :
5

Mark was really helpful and kind

Stephanie Sims  |  Expérience générale 
Évaluation :
5

The staff was very helpful and pleasant. When I needed to switch my storage unit, they switched it without any problems.

Kenya Quinney  |  Expérience générale 
Évaluation :
5

Awesome crew

joseph gothard  |  Réservation 
Évaluation :
1

My experience with my U-Haul and storage rental was not good at all. The truck drove horrible and I had problems w/ access getting into my storage.

INIA Ogunjobi  |  Réservation 
Évaluation :
2

I had the worst time trying to get my payment straight. I never received and call or emails back from the manager when I was told they were contacted.

Ursula Bond  |  Expérience générale 
Évaluation :
5

All the staff was nice and professional, I had no issues with the truck. Even though on my end I had to keep the truck an extra day, it was a smooth process. Excellent customer service.

Chenille Davis  |  Réservation 
Évaluation :
5

THEY ARE THE BEST PLUS THE ONES ON DIVISION ST .ARINGTON TX.76012 I WILL ALWAYS USE THEM AND PAST THE WORDS ABOUT YOU ALL GOD BLESS YOU ALL AND COMPANY !!!!!!

laquette tolliver  |  Réservation 
Évaluation :
5

Great service..

Eric Delgado  |  Expérience générale 
Évaluation :
2

No how early you called, you can never get a agent from the store to answer the phone. Just some people answering the phone, bad service. Why can the actual service agent pickup the phone sometimes...

FREDRICKEA S TAYLOR  |  Expérience générale 
Évaluation :
5

The staff was more than courteous, helpful, and professional. Will use this facility again if need be.

Mary Fortson  |  Expérience générale 
Évaluation :
5

This facility is extremely clean and was easily accessible for me for the time I needed a storage unit. I would highly recommend this U-Haul location for anyone that needs a storage unit.

Randolph Scott  |  Expérience générale 
Évaluation :
3

I like to comment on what happen on June 25, 2018 when I picked up the truck that I made reservation by phone for 10' truck and find out there was not one available for one-way trip to Pennsylvania.

GUY DAVIS  |  Expérience générale 
Évaluation :
5

All were helpful and professional thank you for Your curtesy.

Tim Nolan  |  Expérience générale 
Évaluation :
5

I was very pleased with renting a storage from this Uhaul location in Grand Prairie. Staff always friendly, easy access .to my unit. I really liked Mr. EDDIE he was always so pleasant. Merci

Michelle Yancey  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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