Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The store manager (forgot her name). Was the BEST. Extremely helpful and guided me to the appropriate trailer I needed. She hooked everything together and all went well. Mahalo.
Paul Gamez
Évaluation :
5
Offer (reestablish) kamaaina rates.
Thomas Vanairsdale
Évaluation :
5
The reservation was not initially found upon arrival at Uhaul because it was mistakenly somehow set up in the name of the prior owner of my phone number.
brian kuster
Évaluation :
4
Make sure truck have gas for where you need to go
Ricky Ascino
Évaluation :
5
Hire more People like Daniella ~ she was there once I picked up the Van (helped me and guided me on the App, added more information to help) and she was there at the drop off! Awesome person! Scott 816-838-8300
J Scott Riga
Évaluation :
5
Le client n'a pas laissé de commentaire.
tabitha anderson
Évaluation :
4
I stored my things for three years there. Paintings that were covered. When I removed them they had a film of sand on top Of them? Not sure where it came from. The storage containers above? Nothing was ruined, but I had To clean off all the boxes as well where white gritty sand hsf accumulated.
Pamela Radosevich
|
Expérience générale
Évaluation :
5
My U-Box arrived late by almost 6-days. However, U-Haul paid me the late fee. So, I am OK with this delay. The stuff there are friendly and helpful.
Takashi Aoki
Évaluation :
5
No improvement needed but be sure to keep Daniela Munoz as the manager of this location. She is phenomenal, very, very helpful, extremely kind and patient and just an overall nice individual with whom to work. She answered my questions completely and accurately and with patience. I would recommend anyone needing U Haul services to connect with her.
Charles Hoover
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carole Beller
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert Barry
Évaluation :
5
Wonderful area and wonderful employees
Jason Hale
|
Expérience générale
Évaluation :
5
Wonderful staff. Extremely knowledgeable and helpful. Always Great.
tabitha anderson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Crystal Palacios
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jacqueline Awa
Évaluation :
5
Fantastic as usual
John Carvalho
Évaluation :
5
Service was great
jeric Genavia
Évaluation :
5
I loved my truck thanks
Gareth Doehring
Évaluation :
5
Le client n'a pas laissé de commentaire.
Hung Tran
Évaluation :
5
Mark out return pathway better
Ed Kahles
Évaluation :
4
Le client n'a pas laissé de commentaire.
JOSEPH JAMES WOICIK
Évaluation :
4
Explain the importance slowly of using the app to older people like me!
Jeanie Mau
Évaluation :
5
Le client n'a pas laissé de commentaire.
deanna martin
|
Premières impressions
Évaluation :
5
faster check out we always request to NOT have blankets and hand truck but they still seem to be in there every time... Awesome friendly staff in Kona, we always look forward to seeing them again
Paul Ehman
Évaluation :
5
Service was excellent!! Website was quick and easy.
Daryl Bickell
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael White
Évaluation :
3
Containers were delivered later than planned resulting in having to pay moving help extra to wait
Rick Crosby
Évaluation :
5
Le client n'a pas laissé de commentaire.
Collette Aoki-Stanley
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lisa Conibear
Évaluation :
2
Check engine light and low tire pressure lights were illuminated. Tried to pick up my truck at 7am via self checkout. Had trouble with the app. Tried till 8:15 and still no employee was there. Ended up speaking with someone had he said I needed two separate contact people because I had an out of state drivers license. I do not believe there was an option or requirement for this in the app. I've rented other vehicles from uhaul and this was by far the biggest sh!t show. I had 4 guys, that I was paying, waiting for me to get back with the truck so they could load it.
Donald Evangelista
Évaluation :
5
I would definitely use Kailua Kona U-Haul in the future. I purchased wood at Lowe's anticipating being able to use their rental truck. I was about ready to sign my documents, and a manager approached the counter told the associate that the truck was no longer available. They needed it to deliver an item to Captain Cook. I was left high and dry, and a bit pissed. I just immediately called U-Haul, reserved a pick up truck, and was back at Lowe's with in 20 minutes. I even paid less for the rental than I would have from Lowes. Lesson learned. I'll be back to rent from U-Haul in the future. The staff at Uhaul are young, happy, helpful, and their trucks clean and more importantly, available!
Ben Cunningham
Évaluation :
5
Le client n'a pas laissé de commentaire.
jeanne hart
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
John Nicholson
Évaluation :
5
UHaul staff was very helpful, Thank you!
Steven Smith
Évaluation :
5
Le client n'a pas laissé de commentaire.
Susan Pendray
|
Premières impressions
Évaluation :
5
Please extend a better rate to those always renting with you locally. The kamaaina rate really helps us when making a choice of who to do business with.
Kamala Galletes
Évaluation :
5
Seamless move and arrived much earlier than scheduled.
Amy Maguire
Évaluation :
5
Daniela has always been very courteous and professional. I hope UHaul corp sees the asset that she is to the company and raises her salary.
CHARLES FASANO
|
Premières impressions
Évaluation :
5
Everyone there are so friendly. This has to be the best U-Haul rental that I've ever been to. Just started using the mobile app. Thought it was very user friendly. I was surprised they were open on New Years Day! I highly recommend Kona U-Haul!!
Andrew Rearick
Évaluation :
5
Woman at the counter had excellent customer service. Handled multiple customers with ease and made you feel like she cared and would be right with you. She also was prompt on the phone. And fair with billing. Mahalo!
David Kearnes
Évaluation :
5
Le client n'a pas laissé de commentaire.
Valeri Vasioukhin
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lisa Jacob
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jeffrey Passaro
Évaluation :
5
Le client n'a pas laissé de commentaire.
Beonka Snyder
Évaluation :
5
Always treated well as a customer.
Lorraine Underwood
Évaluation :
5
The staff are amazing ,friendly and helpful.
Mike Scherf
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Elise Hildebrand
Évaluation :
5
Staff at this location were great!
Catherine Mink
Évaluation :
1
I had a hard time deciding between "yes" or "no" to the question about whether the truck was clean and well-maintained. It was definitely clean, but the maintenance was lacking. The vehicle was rattly, had a hard time starting and the a/c kept cutting out. I ended up choosing "no" because the location did not afford me any leeway with my charges, therefore, I am applying that same standard to how I answer these questions. I am very unhappy with the surcharges applied to my rental. I was charged $66 for being slightly short on fuel (when they rented it to me with 1/4 tank to begin with, and it's hard to see on the dial exactly how much is in the tank) and a $30 cleaning fee (even though we swept it out before returning it). I rent cars frequently (and recently rented from a different U-Haul on the mainland) and the return condition was well within what is considered acceptable everywhere else. I feel that this location "nickel and dimes" its customers… to the tune of $100 extra on my bill. Plus all the neighbors in the adjoining lot will yell and threaten to tow your car if you park there for even 30 seconds (not exaggerating). I notice that you did not ask this question, but the customer service at the location was fine.
Joy Ray
Évaluation :
5
Love the Great Service… in and out in minutes… so great we can get your pickup when we need them… keep getting more in your fleet please!
RICHARD WARNER
Évaluation :
5
Le client n'a pas laissé de commentaire.
James Estores
Évaluation :
4
Le client n'a pas laissé de commentaire.
Ron Fitzwater
Évaluation :
4
Le client n'a pas laissé de commentaire.
Lilinoi Grace
Évaluation :
5
would highly recommend U-Haul Moving & Storage at Kailua-Kona, 74-5484 Kaiwi St, Kailua-Kona HI 96740, to family, friends and all those seeking moving services. We rented a cargo van and appliance dolly, both van and dolly were in great condition and reasonably priced. UHAUL attendants were friendly professional and efficient.
Mike -
Évaluation :
5
The employees at this U-Haul location really go beyond to provide service that is amazing
DARRELL MENNING
Évaluation :
5
Everyone at Kona Uhaul location is great 👍
Steven Smith
Évaluation :
4
The service and equipment was great! The location is horrible. Way too congested. Why not move out to a portion of the old Kmart building? That's where a uhaul is located is Oshkosh Wisconsin where we moved from.
kevin herman
Évaluation :
1
Move your Base of Operation!!
That Location is for <Expletive Deleted>!!
The Motorcycle Guy kept yelling @ me for parking in front of his shop!!
Not a Good Experience!!
Karl Shauppi
Évaluation :
1
The A/C did not work, there was no back up camera, the discount was not applied even after speaking with Maria and getting confirmation that it would be applied. No one was there to check the vehicle back in even though they were supposed to be there which further complicated the check out process. It was not a great experience with your website NOR APP.
Nathan Cook
Évaluation :
5
Everything was perfect!
Reginald Rogolifoi
Évaluation :
5
Your trailers safety check are expired and also the registration don’t want to get pulled over by a police officer get all your trailers legal
Henry Hooke
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shaun Huber
Évaluation :
5
personnel were very friendly and helpful
Allen Sorensen
Évaluation :
3
The visors on the vehicle were broken. On my way to return the vehicle I received a call from UHaul saying that if I don't return the vehicle by 9 am I'd be charged an additional day. I was not able to take the call as the vehicle is not set up for bluetooth. It was returned before 9 am and I was charged an additional day.
Stephanie Sites
Évaluation :
5
Thank you for the excellent service, everyone at U-Haul was a pleasure to work with, really appreciate your support.
Gabor Miklos
Évaluation :
5
Helpful and Friendly staff. Went above and beyond in making our move easier. Awesome customer service.
tabitha anderson
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Howard Mozen
Évaluation :
1
Didn't have the vehicle I reserved. Had to make extra trips and drive more miles because of this. Was promised a Kamaaina rate, but instead the fee was increased. A complete mess. The store staff was very nice and tried to help.
Robert Trim
Évaluation :
5
Originally I booked (through the app) a trailer that after seeing it, wouldn't work for loading my utv I had just purchased, staff went above & beyond to get the right one from their storage yard and hook it up! That's rare nowadays! I have already & will continue to recommend U-HAUL!
Edward Canas
Évaluation :
5
All good
Peter Sindelar
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jenesis Meyer
|
Expérience générale
Évaluation :
5
Nothing. Great service and very friendly.
Mark Johnson
Évaluation :
3
Tune engines and maintain air conditioners. Hora le gas mileage in second truck rented!
Steve Dunnington
Évaluation :
5
The people at the Kona U-Haul embrace the Aloha Spirit completely. Friendly, helpful and knowledgeable. They go out of their way to make your experience a positive one. Moving can be stressful but they make renting a Truck and getting a Storage Unit easy and simple. They even found our lost keys. I highly recommend Kona U-Haul. Mahalo for all your wonderful Help.
tabitha anderson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shari Eccleston
|
Expérience générale
Évaluation :
4
Took a long time for someone to come to the office, but when they did, it was Zach and he was very kind and super helpful
Arielle Bosch
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lorraine Underwood
Évaluation :
5
Everyone is very nice and helpful
Justin Kysor
Évaluation :
5
Le client n'a pas laissé de commentaire.
Matthew Hrdlicka
Évaluation :
5
Le client n'a pas laissé de commentaire.
anne pratarelli
Évaluation :
5
Very nice customer service check in and out was fast and easy
Janese Wagner
Évaluation :
5
truck was clean and functioned properly. the safety check was past due.
Lee Kagawa
Évaluation :
5
Le client n'a pas laissé de commentaire.
richard pettit
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lorraine Underwood
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kerry Barber
|
Expérience générale
Évaluation :
5
Entire experience was excellent.
GREGORY BROWN
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ronald Brunner
Évaluation :
5
I want to thank you all SO much! The only issue initially was I had requested a lower level storage unit but the only available was upper. It all worked out and made for a better workout! It was very nice to have a safe place for my belongings while in transition. I also appreciated the October refund as I did not think I was going to be able to get it all done in one trip but I did. Having the office open till 7 was great! Thanks for all you do!
lynn jenkins
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ralph Brown
Évaluation :
5
Super Nice People to work with. Highly recommend.
simmy mcmichael
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jenesis Meyer
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
kennis hoyle
Évaluation :
5
Nothing that I can think of
Everything was great!
scott reagan
Évaluation :
5
Rien
SCOTT CLAMENT
Évaluation :
4
Gal, I think named Danielle, who checked us in was so helpful and friendly. We had been moving for days, were exhausted physically and mentally, and she was very calming. Facility is a bit difficult to access. You have to swipe one pad to start, go to other side swipe other pad every time want door open, then swipe original pad when leave. Also zero parking.
Cheryl OBrien
|
Premières impressions
Évaluation :
4
Tire Sensor light was on ... needs maintenance. There should be a way to LOCK DOWN the dolly ... it kept making noise and banging all over the place. Rattles the nerves. Other than that .. the truck ran well ... and service at the office was pleasant and friendly. Good experience checking in, and checking out.
Margarita Weinman-Brown
Évaluation :
5
Danielle Munoz was exceptional ! prifessional ; knowledgeable; friendly and efficient from start to finish ! Thank you for hiring her ! what an asset to your establishment in Kailua-Kona.
MELANI AKUNA
|
Premières impressions
Évaluation :
3
Zach the customer service agent was superb! The parking situation was out of control. It was hard for the staff and customers.
Kelly Dewey
Évaluation :
5
There was a very strong smell in the cargo compartment.
FERNANDO VANNINI
Évaluation :
5
Le client n'a pas laissé de commentaire.
Normetta Muir
Évaluation :
5
Le client n'a pas laissé de commentaire.
Zheng Jinming
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael Dion
Évaluation :
4
Customer before us left cigarette butts in vehicle and had to spray our own deodorant in order to use AC. There some slight slip in the steering that might need attention. And the driver mirrors were loose where i had to manually roll down the window to hold mirror in place in order to reverse properly.. other then that the people we spoke to were really nice and helpful
lance yamaguchi
Évaluation :
5
Le client n'a pas laissé de commentaire.
tiya cantiberos-ontiveros
|
Expérience générale
Évaluation :
5
I was very impressed with the ease of booking the truck, and the helpful, friendly attitude of the front desk people in Kona. The truck was clean and ran well.
Geoffrey Hoppe
Évaluation :
5
Danielle is the best! I will definitely look to Kona U-HAUL for all my moving needs.
Stephen Albitz
Évaluation :
5
Danielle was absolutely fantastic to work with!!! She understood what we were doing and got us what we needed.
richard lacroix
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brian Balucan carvalho
Évaluation :
5
Had the opportunity to be greater and helped by Daniela. She is awesome! There were issues with keys for the truck that I rented. She was so apologetic.. I know it wasn't her fault. Things happen. She was on the phone with 2..3.. people, keys never got sorted out. She quickly cleaned a returned truck for me to use. She is a customer service star, and should be acknowledged. She handled herself with true professionalism. Mahalo, Moana Wooten
Moana Wooten
Évaluation :
5
Le client n'a pas laissé de commentaire.
deano zappia
Évaluation :
5
Le client n'a pas laissé de commentaire.
deano zappia
Évaluation :
2
Safety and registration were both expired, tires were bald, could hardly make it up a gravel driveway. Issues with checking in, due to system being down and wasn't able to receive the truck until almost an hour after scheduled time. Thankfully store clerk allowed us to keep truck for an hour longer. However, still very frustrated with overall service considering it is the only moving truck company in our town.
Kayla Harvey
Évaluation :
5
Thanks to helpful staff at Uhaul Kona.
Steven Smith
Évaluation :
3
Le client n'a pas laissé de commentaire.
Torsten Finner
Évaluation :
5
A+
Justin Kysor
Évaluation :
3
Le client n'a pas laissé de commentaire.
Chelsea Loa
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shanice Vierra manner
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Kailena Kaaekuahiwi
|
Expérience générale
Évaluation :
5
Kona storage assisted and understood very unexpected and difficult circumstances that we endured and accommodated us beyond business industry Haines standards ! Mahalo all your kokua!
Jesse Imgrund
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Ronald bernard
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Katherine Olsen
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Louie Marc Martin
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kimberly Robertson
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nic TinaoLange
|
Expérience générale
Évaluation :
5
Great price
Gregory Wing
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Zahryna Samatua
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JAMES EMMERSON
|
Premières impressions
Évaluation :
5
I am very pleased with my overall experience with U-Haul. I chose this facility because of its location, the air conditioning, such easy access and ample parking right outside. The staff were friendly and helpful. What more could you ask? I totally enjoyed my 2-year stay there and am very grateful to have such a pleasant storage area available. Thank You, Joy
Joy Banks
|
Expérience générale
Évaluation :
5
Really helpful agents
ram jagat
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
David Horne
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Phoenix Aguilar
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
MICHAEL ARCHER
|
Expérience générale
Évaluation :
1
I had a unit on top of the one below.. I have medical issues that made it very hard to move and climb up and down this ladder. Also there was only one ladder available for the entire building so if it was in use, you are waiting in 80+ temperature outside and inside the building its easily over a 100'F. Miserable
Christopher Casebolt
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shelly DelaCruz
|
Expérience générale
Évaluation :
5
Best place in kona to store your belongings. Michael Condon (Store manager) is honest, helpful, goes above and beyond to meet your needs.
Kabenehe Kibret
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
William Hendricks
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Lawerence sabarre
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Debra Pass
|
Expérience générale
Évaluation :
5
Courteous, well maintained and convenient, everything you would expect and desire with any storage facility. If you insist on folks not using a storage unit as a room, you should only refer to it as a unit and not a room. This can be misconstrued by the average individual.
Jonathan Miller
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Charity Bradeen
|
Premières impressions
Évaluation :
5
Excellent customer service
Donald Bauer
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Melissa Chong Tim
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mary Garland
|
Premières impressions
Évaluation :
4
Very flexible with dates & times… personal service. The manager, Michael, goes above & beyond to offer service, though very short staffed!
Marcy Vars
|
Expérience générale
Évaluation :
5
I did need to call U-Haul (National, not local) to get on autopay. Had to hold 35 minutes to straighten out. Once I got through, the customer service rep was pleasant, yet professional and very helpful!! However the hallways are cleaned-there were strange items blown or swept under my door and into my unit. Otherwise, VERY good experience and polite local office people (Isaac and another young man should be commended). I will recommend this place to others. The entrance card idea is GREAT!
Gail Anderson
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Chelsea Fuapau
|
Expérience générale
Évaluation :
4
Facility was clean, and well mantained>
Michael Hobbs
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
clinton horst
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Kayla Chong Kalima
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Raymond Lackey
|
Premières impressions
Évaluation :
5
I rent a unit for almost 2 years, I was so comfortable having my products here, that only reason I decided to move out, that's because a move to a new home. I will definitely rent here again.
Hector Jimenez Villalobos
|
Expérience générale
Évaluation :
5
I am happy with my experience with Uhaul Kona. They were very accommodating, helpful, and welcoming. I would definitely use them again and refer friends.
Brittany Harris
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Normelita Clark
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Judyann Waikiki
|
Expérience générale
Évaluation :
5
upon going in to Uhal to rent a storage unit their was a super nice lady with awesome customer service. I was the only customer until more people came in and she took care of everyone in a professional manner and greeted everyone as they walked in. Her name was Cherise
Nyla Kanae
|
Premières impressions
Évaluation :
5
The only problem I had was I was told my credit card was on file so they would take payment out if I didn't come in to pay. I came to my storage unit a week later to find a lock on the door. They said I didn't sign up for auto pay but I had clarified this with the man twice. I decided, moving forward, to pay for two months at a time. I didn't care for the 15 late charge but paid it anyway. People always friendly and helpful. Just a misunderstanding. Merci.
Susan Hildenbrand
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Worst Melissa
|
Expérience générale
Évaluation :
5
Mahalo nui loa I will be in kona tomorrow to turn off n my storage unit card. Malama pono
SPENCER KEKAWA-HO
|
Expérience générale
Évaluation :
5
Cerise as well as all employees at uhaul are incredibly helpful and sweet! They are hardworking and as far customer service goes I highly recommend them for any and everyone. They go beyond and over for anyone's needs to be met! Thank you guys again for those years of help. :)
Briana Fukumitsu
|
Expérience générale
Évaluation :
5
Cerise was so helpful and nice.
John Aberg-Riger
|
Premières impressions
Évaluation :
5
I planned on having a unit to hold my stuff while I moved into a smaller space, I anticipated staying in there for at least 3 months. Finding a unit was easy because I called ahead and was helped by a wonderful customer service rep. who got me the last one available the very same day. I ended up getting plenty help from my family and was able to move out after the first month (which was FREE by the way) so it didn't cost me anything! Super friendly and knowledgeable staff, would HIGHLY recommend!!!
nicole aragon
|
Expérience générale
Évaluation :
5
Thank you guys for everything. You guys are amazing and have the best customer service 珞 much Mahalos and Aloha's
Michelle Lazo
|
Expérience générale
Évaluation :
5
On point all around! Mahalo for being there for us. God bless you and ohana....
SPENCER KEKAWA-HO
|
Premières impressions
Évaluation :
5
Cherise ia amazing to work with and her staff is incredible! Beautiful and secure facility maintained impeccably well. Mahalo
Kealii Freitas
|
Expérience générale
Évaluation :
5
All employees that I have come in contact with were pleasant and friendly, very helpful also. If there were concerns Cerise, took care of it with no problems. I will be using Uhaul again.
David-Joseph Aragon
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Valjawan Deer
|
Premières impressions
Évaluation :
5
The front counter staff was very nice and friendly. Wonderful experience and would recommend just because of the staff
Justin DeGuzman
|
Premières impressions
Évaluation :
5
We have had a great experience thus far. Cerise and her staff are friendly and informative.
Debra Pass
|
Premières impressions
Évaluation :
3
My experience using this storage facility was amazing until move-out when I was told that the full month that had been automatically charged a few days prior would not be refunded or prorated back to me. I was charged $167,4 for only 5 days which is ridiculous, especially during a pandemic where I lost my job. The man working the desk seemed not clear on the refund or cancellation policies. I would appreciate a refund for the days that were prepaid and not used. Thank you, Elena Hagstrom 808-765-7896
Elena Hagstrom
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bonnie Sharkey
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Edward Hasten
|
Premières impressions
Évaluation :
5
We utilize storage facilities on all major islands in Hawaii. The difference is the level of care & attention Cerise & crew provide at U haul Kona. They make things easy, are quick to respond and truly exemplify the Spirit of Aloha.
Francis Okudara
|
Expérience générale
Évaluation :
5
My experience was excellent however, there was still some issues with my access code which as yet to be resolved. I am confident this will be resolved before my next visit.
Kealii Freitas
|
Premières impressions
Évaluation :
5
All of the staff are awesome.Very friendly and professional.The manager is great.Very helpful.
Bonnie Fletcher
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
sonya Matthews
|
Expérience générale
Évaluation :
5
I love working with every one there
Dawn Ruhkick
|
Expérience générale
Évaluation :
5
Cerise and staff are some of the friendliest and helpful uhaul associates I've dealt with. Makes the experience that much easier and seamless
Patricia Tupou
|
Expérience générale
Évaluation :
5
Wonderful experience!! Cerise the manager was extremely helpful and friendly.
Joanna Pond
|
Expérience générale
Évaluation :
5
Very Excellent cause; Manager is Very Much Polite and Her Employee's are so helpful. Get paper work quickly on Time and Units ready on Time. And detail instructions to In,out Excess to Storage.Instru.
Darlene Somalinog
|
Premières impressions
Évaluation :
5
Very friendly and helpfull.
Bonnie Fletcher
|
Premières impressions
Évaluation :
1
Access denied numerous attempts. Failed to allow me into my unit. Even after the assistance from the Manager on duty. Declaring the SYSTEM IS DOWN. Not a happy consumer as I have a fully loaded rental
Jeffrey Byron Werle
|
Premières impressions
Évaluation :
5
Awsome customer service
Very friendly
Sierra Kama
|
Premières impressions
Évaluation :
5
Both staff members who helped me were extremely friendly and helpful while getting me moved into my storage unit. A+ service! Thank you! :)
Elena Hagstrom
|
Premières impressions
Évaluation :
5
Trust uhaul with your property, the security is top notch . Management is on target.. very professional...
Summer Orpillla
|
Expérience générale
Évaluation :
5
Everyone was friendly, helpful, and knowledgeful especially store manager Cherise.
melanie kawaauhau
|
Premières impressions
Évaluation :
5
storage and truck are so clean.
Dawn Ruhkick
|
Premières impressions
Évaluation :
5
Great services and employees.Units are immaculate.
Herman Mahu
|
Premières impressions
Évaluation :
5
Cerise Huihui has been a wonderful person to work with. She is very knowledgeable with her store and contracts. I would definitely recommend this storage facility to someone looking for a storage.
MARK GASPAR
|
Expérience générale
Évaluation :
5
Just wanted to say thank you. Every one there was very professional. Thank you again
Roy Napoleon
|
Expérience générale
Évaluation :
5
Excellent, friendly and helpful service. I could not have ask for better customer service. They made a difficult move from NJ to Hawaii much easy. Thank you Cerise's!
Gary Ross
|
Expérience générale
Évaluation :
5
Great service.
MARK GASPAR
|
Premières impressions
Évaluation :
5
Excellent customer service
Extremely easy facility to access
Cynthia Spawn
|
Expérience générale
Évaluation :
5
I was impressed with the U-Haul service,, every step of my move was
handled with professionalism
thank you
Chris Robinson
|
Expérience générale
Évaluation :
5
cerise and her team were very helpful in guiding me to rent a store room.
Daniel Piccuta
|
Premières impressions
Évaluation :
5
The staff was amazing!
STEPHEN WETHERFORD
|
Expérience générale
Évaluation :
5
The staff was terrific and very patient in making the arrangements necessary for our unique situation.
Delores Franz Los
|
Expérience générale
Évaluation :
5
Manager was awesome she was on it with all request and very efficient in all she did.
Tracy Smith
|
Expérience générale
Évaluation :
4
Just wish it was a little more inexpensive..
Cedrick Ondra
|
Expérience générale
Évaluation :
5
It was easy
debbie budwit
|
Expérience générale
Évaluation :
5
Helpful and friendly stsff
Meashell Schmaltz
|
Expérience générale
Évaluation :
5
I would use your services again.
Christopher Cusick
|
Expérience générale
Évaluation :
5
Very friendly and helpful!
Bary Foster
|
Expérience générale
Évaluation :
5
The friendliest u haul I've ever been to. Thank you for making it simple.
Jared Conae
|
Expérience générale
Évaluation :
4
Just on the side where I have my staff, it's warmer than the rest of the all units.
Hector Jimenez-Villalobos
|
Réservation
Évaluation :
5
Cerise and all the staff were helpful and pleasant. I would recommend this business to anyone.
larry rumford
|
Expérience générale
Évaluation :
3
I am still waiting to hear from a UHaul rep about my insurance claim (# 01142235-2018).
Mark Biegner
|
Expérience générale
Évaluation :
5
staff are very helpful and I am more than happy with them.
Margaret Crane
|
Expérience générale
Évaluation :
5
Cerise and her staff were very accommodating and friendly.
Andrew Northrop
|
Expérience générale
Évaluation :
5
Nice staff good place safe
Aulani Arakaki
|
Expérience générale
Évaluation :
5
Great facility easy and convenient access and the office staff just Amazing very friendly and helpful well done
John Yurrita
|
Expérience générale
Évaluation :
5
Great store manager.
scott mudd
|
Expérience générale
Évaluation :
4
Very nice staff.
PATRICK RILEY
|
Expérience générale
Évaluation :
4
Nice new clean units and conviniently located.
JAVIER GONZALEZ
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.