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MARTIN K | Premières impressionsCustomer Reviews for U-Haul Moving & Storage at L St
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Only having one entry is inconvenient. There was a look on the storage I rented after leaving the store. Instead of driving a moving truck again back and forth I walked only to n realize there's no easy way back to the office if something like that happens
Trexin W | Premières impressionsVery well educated team, General Manager Kevin was very helpful.
Donovan C | Premières impressionsMerci.
LESLEY S | Expérience généraleYour customer service was second to none. A very pleasant experience
Lamonte K | Online Move InLike the alarm and carts
Destini P | Premières impressionsS.O.
Lisa W | Premières impressionsGreat U-Haul location. People friendly and very helpful and professional
antonia m | Expérience généraleMy storage monthly dues were raised 10 bucks 2x in the less than 6months we were there in august
JENNIFER K | Expérience généraleJust good service.
John T | Premières impressionsKey card system was down. Didn't not get key card the day we moved in.
Azubuike O | Premières impressionsVery good
JORGE A | Online Move InVery easy process. They even helped me and showed me how to access storage, how to use the lock and the door system. Very friendly and helpful. Storage area is very clean.
Charity N | Online Move InU
Kyle C | Expérience généraleEverything was great. I have no complaints or issues regarding my need for storage. It was a very nice experience.
Tim M | Expérience généraleStaff was friendly, but we had all the wrong information to get to our unit and ended up wasting about an hour of our rental time. Was given a key card and told to go to the completely wrong place. Was not explained expenses on our bill and charged way more than expected. Tried to take photos of our vehicle for our initial survey and it would not accept, so we had to just forfeit filling out the preliminary surgery because then it timed out. The lights were totally out in our hallway which I understand totally happens, but was so dark we had a lot of trouble safely putting our furniture away. Very inconvenient as a whole experience and made the day stressful.
KATHRYN H | Premières impressionsI had some of my floor furniture mold had to through away one bench and I had to restore 5 pieces of furniture cause I didn't want to get rid of it.
Chester H | Expérience généraleNo lighting
Dan S | Expérience généraleGreat guys here TY uhaul for hiring awesome employees
trevor a | Premières impressionsStorage unit was broken into. Facility took no responsibility
Will F | Expérience généraleIt says 24 hour access, but it's only 7 to 7.
Adam S | Expérience généraleKevin is awesome!!! He's extremely helpful and has gone out of his way on multiple occasions to help me out!! He's extremely friendly, caring, and easy to work with!!! All of the staff there are really cool as well!!! I've had a great experience renting 2 trucks, 1 car trailer, and 2 storage units that I still have. Steve Bartlett, Heritage Painting & Restorations
Stephen B | Expérience généraleWe moved around a lot of 30 years in the Air Force and this facility is the best we've ever used. Always clean, easy to access, perfect climate control, and friendly and available staff. Thanks for the great service.
RAYMOND C | Expérience généraleWish there was more lighting near our unit but overall the experience was great!
Jennifer K | Expérience généraleVery kind and helpful. Had some problems getting the payment applied to my account and a second lock was put on my unit twice but they took it off.
Adele F | Expérience généraleI have no complaints. However i think the monthly rates could definitely use some changing/lowering. Otherwise good service and helpful staff.
nathan r | Premières impressionsGreat service!
David D | Expérience généraleThr was several issues throughout the process but I'm hoping things will look up frm here out!
Susan J | Premières impressionsI originally purchased a storage unit and found it was too small, so I ordered a second one that is big enough. I thought the other one was canceled because it doesn't show on my profile, however I'm still being charged for it. It's taken all week to get ahold of the manager to review my account and I have still not heard from them.
Jarrin C | Expérience généraleI like this location so far being much more available with options than other locations in other parts of Omaha.
Thoa N | Premières impressionsStaff was excellent
Keyon T | Online Move InNow I'd like to start off by say that I understand my fault in this situation with that said the stuff at stoneybrook was not help at all I was a day late I didn't know ya closed at 5 on Sunday so yes I get have to pay late fee's but to tell me that they're not going to give me a storage unit to store my stuff that was still in your trailer until I pay I mean the whole situation in a bit avoided if they would have just gave me let me rent the storage unit that I was supposed to get for free cuz I rented equipment from you guys anyways and then when I got the call about about the you guys reporting at stealing the guy who talked to me was very rude and hung up on me so then I called back and the woman I talked to was still kind of hostile but she worked with me and the guy at the store he was cool he was nice good customer service on 84th and L but yeah no I'll probably never rent a truck from U-Haul again or anything other than the storage
Romeo R | Premières impressionsIt was a little confusing getting the access card and stuff, and there were small dead bugs around the unit. But the staff were nice and instructions/directions to get into the unit was pretty straight forward
Katie K | Online Move InWould have given it an excellent if it wasn't for the fact that I just paid my rental fee for the month and I don't get anything back even though they're going to rent it out again before the months up seems awfully unfair to me
Billi H | Expérience généraleThe staff at check in was outstanding. Please recognize them, especially Jalen (spelling ?) Awesome guys. Thank you so much.
Lisa G | Premières impressionsThe only problem I had was they told me my lock would be in the unit waiting for me and it wasn't. Not a big deal.
dennis t | Online Move InNeeded a temporary storage and couldn't have asked for a better facility. Merci!
MAGGIE D | Expérience généraleTalk to a gentleman named Mike and he was fantastic he went above and beyond for us when we also went back and we talked to another gentleman I don't remember his name but he went above and beyond for us to make sure we were okay and checked on us
terri a | Premières impressionsStorage unit got broken into & I had everything stolen. People that worked there did not seem to care in the slightest. I would NEVER use I haul again after that experience & I will be sure to let anyone I know or come across to stay far way from that place.
Jared Z | Expérience généraleThanks for all ya'll help..
James S | Expérience généraleEverything was good except the extra day they charged me for the drop off of my Uhaul but getting refunded
Justin V | Premières impressionsLove the people who work here, especially Hunter he has helped me a lot throughout my time of having my stuff in storage, took the time to remember my name and be on top of it foe when I came in with a question or problem.
Brooke A | Premières impressionsI would like to acknowledge Parker for all of his help and understanding. He is a great person and employee. He's the best.
Barbara W | Expérience généraleStaff was friendly. Helpful
Lisa A | Premières impressionsVery friendly guys 👍
xavier d | Premières impressionsThe unit was full of bugs. I cleaned what I could. The unit is up high, which, is a hard ship for me to get to due to having several back surgeries. Unfortunately, I wasn't aware that it was set up like this. I wouldn't have gotten this unit had I known.
Dana M | Online Move InMerci
Deborah W | Expérience généraleThey over charged me for storage the units was small they had available I had to get another storage I paid 70$ for gas when I got the truck it had 1/3 of gas in it when I picked it up no deposit return so no I wasn't very pleased but I had no other options at that time it was really a very big inconvenience for me whoever made the reservation really missed it. But I'm far away from the location for storage and none was available when I tried to switch locations. Thanks
tanya b | Premières impressionsParker was AMAZING Thank You so much for all your help and kindness
Vicki W | Premières impressionsStaff were very welcoming and helpful!
Risa S | Premières impressionsJustin helped me out and made our move easy and accommodating. Will recommend and will be back if we ever need to move again.
Adam M | Expérience généraleSuper staff
ROBERT D | Premières impressionsMoving is stressful enough being able to handle this part without having to make time to go to the facility and set everything up was so convenient. I will always chose uhaul for all my storage needs
Jami H | Online Move InDead mouse in hall outside unit. No lock inside unit per rental agreement. Had to make special trip back to arrange for lock the next morning.
Thomas H | Online Move InThe young man that waited on me was not very confident showed he was very nervous like he did not know what he was doing and obviously he didn’t he did sell us the insurance and the unit did not offer to show us anything or tell us any instructions or anything about it did not offer a lock or anything so when I got home and I was asked about the lock I have to go back now to purchase the lock seem like a lot of charges were just added for getting a storage unit I think that he should’ve been more well trained before leaving him by himself when he was not really sure what he was doing
Gary W | Premières impressionsVery accommodating. Hunter and Mr. Hang answered all my questions and were very caring and considerate.
Ariel G | Expérience généraleParker and staff were very very polite and helpful.
Barbara W | Premières impressionsEl servicio es exelente muy amable y de una ayuda extraordinaria am momento de ofrecer Las opciones .muy complacido con Uhaul
Diane H | Premières impressionsThe customer has to make sure they do what they say they are going to do! They do remember what they say they are going to do but the customer still has to check back with them to get things fixed. They are friendly and and work to correct the matter right away when you ask.
Jeff T | Expérience généraleThe team at this location made a very stressful event super easy and smooth and I really really appreciate it.
Lillian J | Online Move InVery clean very secure very helpful I use their month free and then needed another month it was perfect for my needs the truck rental was fast and friendly they had everything I needed for my moving experience I would definitely recommend
MATTHEW H | Expérience généraleLove putting my stuff inside the storage it's safe and secure 🔐 good people that work inside the office awsome worker's love renting U-Hauls
ricardo l | Expérience généraleThe workers were very nice and patient, willing to help with hitching and explaining everything. I always us this location because they are so friendly and helpful.
Rena K | Expérience généraleLove the access card and double swipe. Feels secured plus you are able to double lock you storage
Gordon D | Premières impressionsThe guy's that help was the best worker when I took the truck back the guy's was cool and awsome they help me alot too they did a wonderful job helping me and other's people
ricardo l | Premières impressionsI am so appreciative of their help and fun.
Rena K | Premières impressionsOffice is very near impossible to reach out to by phone.
Bruce M | Expérience généraleThe staff was friendly and efficient
Sherry B | Premières impressionsStaff was always friendly and helpful!
Kathy R | Expérience généraleI personally like the way U Haul conducts all issues........yes, would recommend.
LesLorena O | Premières impressionsI was very dissatisfied with the storage units that were scheduled for me when I got to the location. The units they want to put me in were not even accessible to get furniture to. This is why I hate doing all this online.
duane l | Premières impressionsGreat place all around, very helpful employees who go above and beyond for the customers. Thank you team!
Brooke A | Expérience généraleThis company site charged premium prices. For an unsecured storage room. Nice new fancy gate that only secured one side of the parking lot. I was provided a fob for this gate but turned it in three times because it didnt work. Found out final week of my lease no one had bothered to enter all of the correct numbers. No cameras, securing the property of the people utilizing your service. Anyone can walk in at all hours of night. I will not use this site again!
JASON G | Expérience généraleI rented a storage unit yesterday and the storage unit was occupied it was auction he took the stuff out but he never swept it out I had to sweep it out I was very upset with it.
Stephanie G | Premières impressionsStaff was very nice and accommodating!
Petra K | Premières impressionsI have been dealing with this particular u- haul for years and have never had an issue. But, this time they let me know I left my moving blankets inside and that they would set them aside, however they could not be found when I got there this time. I am out those blankets and funds.
Levonia N | Expérience généraleI have already called and spoken to the GM. Your staff needs a refresher on corporate policies and customer service. He (GM) was kind enough to let me know he is refunding me the 15 late fee that was incurred in November on my account because the notice of late payment was mailed to my old address. He also listened to my concerns and reassured me he would work to communicate his expectations to his employees. I rented a pick up truck from Enterprise to collect my items. I do not plan on using Uhaul in any capacity moving forward. Which is unfortunate considering Uhaul was my preferred brand and I recommended them to everyone I knew. That all ended thanks to the poor customer service at this location. I sold my house in April and had to move 4 separate times for work. Moving forward I'll keep using 2 men in a truck / black belt movers / penske /enterprise. I'll also be renting from Dino's or Armor Storage as I have done in the past. They have provided me much better customer service, rental rates, security etc. Thank you for seeking my feedback. Have a blessed day.
Amanda F | Expérience généraleWe received a free one month rental because we recently rented a car trailer. Saturday afternoon when I stopped at the L street location, there were 2 females behind the counter talking with each other. When they finally finished their non work related concersation, the smaller one asked how she could help me. I told her I had a free rental and would like a 10 x 15 rental inside if there was one available. She got up, walked to the wall behind her, pulled a sheet of paper out of a container on the wall and proceeded to study it. After about 5 minutes she said sorry we don't have any 10 x 15 units inside. We only have outside units. I told her I didn't want an outside unit and asked what was available inside. She studied the paper again for a long while then said there was one 10 x 15 unit on the second floor and an 8 x 10. I explained we had heavy furniture so the unit on the second floor wouldn't work and that we had too much for an 8 x 10. I then asked her if we took the 10 x 15outside unit could we check back and switch to an inside unit if one came available inn the next week. She said no, not when it is the free rental. I told her I would wait and talk to my boyfriend who was meeting me at the locatioon. When he arrived about 5 minutes later" we wnt inside. The two girls were on their way out the door and said we have to check a truck so you can wait if you want bub it will ve awhile. We needed a unit so we gad no chiice but to wait. Thankfully, a third male employee came into the office at that time. He immediately greeted us, asked how he could help and within 2 minutes had a 10 x 15 indoor unit pulled up on the computer to rent to us. Not sure if th e first female employee was just too lazy to help us or just not trained??? Any 45 minutes after arriving, we finally had a first floor unit. A manager might want to also speak to the 2 female employees and remind them to limit their personal conversations while customers are waiting and to avoid making comments like Ugh not another truck to check in. Oh God, now there are two . Crap.
Barb F | Premières impressionsI must say, the store @ 86th & L is the cleanest Uhaul I have ever been in. The lobby spotless, restrooms the cleanest, staff was in Uhaul clothing , nothing was needed,AWESOME .customer experience.. Staff was polite, and even with a small delay on the computer system, no one over reacted .Was a great experience, thank you . Dave
David S | Premières impressionsMy second time renting a unit at Uhaul. Great overall experience and I wouldn't hesitate to use again if the need arises.
Patrick M | Expérience généraleThe access to the storage unit is not really convenient. It was not explained during the purchase that the unit had to accessed by a ladder.
Roger G | Premières impressionsAfter doing a year of business with you the unit next to mine was leaking some kind of sticky smelly chemical all over my belongings I reported it to your employees they did nothing told me they would give me a manager's phone number that was it so I will never do business with you all again I will never recommend you all to anyone you just lost a customer for life thanks to the 20 year old that didn't want to do his job After doing a year of business with you the unit next to mine was leaking some kind of sticky smelly chemical all over my belongings I reported it to your employees they did nothing told me they would give me a manager's phone number that was it so I will never do business with you all again I will never recommend you all to anyone you just lost a customer for life thanks to the 20 year old that didn't want to do his job yesterday If You email me again I will take that as an act of aggression and harassment appropriate charges will be filed I will be calling you all For the damages done to my property on Monday
Jack S | Expérience généraleThe storage room was very dirty. I brought a broom and filled a dust pan with previous tenants debris. Everything else could not have been better. Easy access, I like the free use of the carts, the security is reassuring and I like the loading dock.
PATRICK M | Premières impressionsGreat Staff!
Angela F | Expérience généraleI appreciate your services their on L Street in Omaha, Nebraska! Wonderful staff and professional. These units have the best security in Omaha, again thank you.
amber w | Expérience généraleStaff was super friendly and the place was always really clean.
Janet S | Expérience généraleI thought it was outstanding that we got a curtosey call checking on us. Then I had no idea of where to begin looking for a storage unit and it was brought to our attention that the 1st months rent was free through Uhaul! We save so much money thank you for that. The staff was very outstanding. My move and storage was made easy. Thank you staff!
dawn f | Premières impressionsGood service
Milton L | Expérience généraleThe representative and process were excellent.
John S | Premières impressionsI reserved a unit 2 weeks ahead of time. Neither that unit or any of that size was available when I went in to pay for it. I ended up with 2 units next to each other then they tried to over charge me
Virginia B | Premières impressionsExcellent customer service
Anthony S | Expérience généraleVery friendly and helpful staff. Storage facilities exceeded my expectations.
Anthony S | Premières impressionsOur experience was great. The staff were so helpful and answered all of our questions.
Natalie M | Premières impressions.
Manuel M | Expérience généraleJohn & the other associate was very helpful.
Diana W | Premières impressionsStaff is always helpful and professional. Great Service Team!
Shelly H | Premières impressionsOne of the Best U-Haul Locations I have worked with.
Shelly H | Expérience généraleGreat and quick service! With no wasted time.
rishab R | Premières impressionsI will not use this storage facility again . Way overpriced compared to other facilities in the area, water got in my unit and ruined some of my furniture with mold, other issues ...
Corey H | Expérience généraleClean, friendly, trustworthy, and reliable. Absolutely recommended for your storage needs.
JASON S | Expérience généralewas very busy---long wait to be served.
Domingo A | Premières impressionsStaff friendly able to have contact even though I was 1300 miles away
Erika G | Expérience généraleVery nice people nice location
Crescentia P | Premières impressionsGood people.
Joyce B | Expérience généraleNice experience
Tammi A | Expérience généraleThe facility and staff were very friendly and accommodating.
Alexander S | Premières impressionsVery nice staff to work with and VERY CLEAN facility.
Peggy H | Expérience généraleWe had a short notice, state-to-state move. The entire process was quick and easy. Offering a 30-day free storage unit at destination...genius! Very helpful while we figure things out on this end!
RAYMOND C | Premières impressionsGreat facility to work with the last 6 years with moving moving my children in and out of Creighton university and their respective places in Omaha and Des Moines. The entire staff deserve praise.
mark y | Expérience généraleExcellent service à la clientèle.
Samuel H | Expérience généraleAlways helpful and professional when working with this location. Resolves issues promptly and with patience.
Samuel H | Premières impressionsClean space.
Kokousse W | Premières impressionsI was charged for a month of storage I’m not using returned my storage in 6/23 yet they took another months rent out the same day I expect it to be put back in my account immediately!!
becky b | Expérience généraleThe last day there, there was a lot of trash and boxes near the donation corner but other than that everything went well and I would come back!
Alyssa S | Expérience généraleFantastic job.
mack b | Premières impressionsThe staff was great and the service was excellent.
Donna T | Expérience généraleClean, cheap and secure.
teteyi t | Expérience généraleBest customer service ever!
Donna T | Premières impressionsThe secured area was the best part of renting there.
Jay f | Expérience générale:) Had a great experience renting storage from Uhaul. Employees are very helpful
Michelle M | Expérience généraleVery polite, helpful, and kind. Really felt cared about. Great customer service and attitude.
Peggy H | Premières impressionsGreat staff. Great customer service. Would recommend services.
Keturah C | Expérience généraleBest staff ever
Alica H | Expérience généraleEveryone at this location was super friendly and professional. Definitely would recommend this location over anyplace else.
Xiomara L | Premières impressionsThe customer service providers and management have all been exceptional in assisting with rentals and supplies. Can't say thanks enough for all their time and efforts. Great location and great crew.
Alica H | Premières impressionsNa
Mary R | Expérience généraleVery clean facility and friendly and courteous staff.
Chris H | Expérience généraleGreat staff
Marckell g | Expérience généraleGot two free units for 30 days with the promotion! This is a huge stress relief when you're moving!
Jamie S | Premières impressionsI had no problems at this facility and was treated kindly!
sarah c | Expérience généraleOnly challenge was floor repair next to unit covered items in storage with fine concrete dust. Contractors need to seal area better when doing floor repairs.
Samuel H | Expérience généraleExcellent Facility. When there was a prob. with credit/debit card payments we were quickly notified and were able to correct in a timely manner. We were holding daughters apt. furn. while in tex.
johnathan l | Expérience généraleUnfriendly customer service
Amien n | Expérience généraleFriendly, efficient, excellent equipment and excellent storage facility. This store has great management.
Roger W | RéservationThanks
Marla R | Expérience généraleThe people we dealt with were very accommodating. The free storage unit that was given to us, was quite clean. Thank you for your attention to business.
Sherri G | RéservationAlways great service and friendly staff. No complaints!
Samuel H | RéservationHave had exceptional service at this location. All staff are friendly and great to work with.
Samuel H | Expérience généraleThe 800 number made mistakes on my phone number which I repeatedly corrected verbally and online. The same with other messages. Like putting me on ealert. I called to check my balance prior but...
Fran I | Expérience généraleVery helpful getting us set up with our storage unit. Clean and secure facility.
David C | RéservationAmazingly clean, quiet and secure facility. We are very pleased. Merci.
John J | Expérience généraleEveryone was very friendly and kind during my time at U-Haul ! Thanks Ed Hays
ED H | Expérience généraleBecause of some extra storage needs related to my business, I used rental units at your facility for seven years running and never had a bad experience. Thanks for your professionalism.
BRUCE M | Expérience généraleStaff has a friendly tone when speaking with you. Truly appreciated.Facility appears secure however things were taken from my unit, my lock was changed and this was never resolved. No recommendations!
TYNNETTA R | Expérience généraleThx 4 everything
YOLANDA H | Expérience généraleAwesome staff and service.
Samuel H | Expérience généraleGreat staff and service
Samuel H | RéservationAucun
Drew Q | Expérience générale..
John R | Expérience généraleWhen I went to remove my contents that were stored they were covered with a layer of grit. I had to clean it myself before I could have it moved.
Roger S | Expérience généraleThey were always nice and pleasant. Would definitely recommend them, and use them again when need be
Mary E | Expérience générale