the best personal service.
GEORGE HAYASHICustomer Reviews for U-Haul Moving & Storage at Leffingwell Rd
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
I have been a customer for a long time but everything was great
Keith Paradis | Premières impressionsWould have liked to rent to the u haul by my house in pico rivera, but they didn't have a trailer with a ramp. The whittier location had great service though.
Michelle EsparzaThe gentleman that waited on us was so patient even tho he was called in to work BY HIMSELF because of scheduling issues. Had a smile the whole time, and professional demeanor was awesome. HE'S A KEEPER!
RAY TripoliCheck tires and do LOF on rentals.
KAREN FREYNo recommendations needed, customer service was excellent
John MedinaDavid was great . And tech very knowledgeable thank u
George BlancoArrived a few minutes before closing but the guy that helped me was very happy to help and removed the trailer quick.
tommy wernerMy tech was friendly, knowledgeable and polite. I can't ask for more
Micheal AmayaGreat friendly service
carol rientordThere's a lot of uhaul rental around in my area but I always go back to this specific uhaul because they're very helpful and customer service is at par.
FATIMA DIANALANA++
CRIS MCCULLYI am happy and satisfied with the staff at this facility. They helped me so much and very accomodating with my needs. Merci.
Fatima Dianalan | Expérience généraleTruck was shaking, breaks squeaked. One U-haul moving agency I used was 45 min late. Truck was on empty. Gas was $200 to fill up. It was not worth the rate I was quoted.
jane olvardo92010
ELDAD RAMONAlways use this location. Great customer service.
Chris JamesOLDER TRUCKS SHOULD BE TAKEN OUT OF ROTATION! POWER DOORS, WINDOWS AND LOCKS!
BERNARD EDWARDSThis is my 3rd U-Haul reservation in the past month and although I ran into a few hiccups at other locations, my needs were met satisfactorily. This location in Whittier has been the most efficient and accommodating and I'm certain I will be using them in he future.
Jolene OviedoFrom the first visit to go over my hitch installation details and wants to picking up my car, everything was perfect. David was exceptional in customer service and Bernie was awesome in explaining about the hitch. Overall I had a great experience with uhaul.
Bennie Bennettexcellent job and very nice guys that helped me out.
david murpheyquick and easy overall, booked reserved, pickup, and drop off. Excellent service à la clientèle.
Caleb GONZALEZThe gentleman David who works there always takes care of me gives me first class service he definitely goes out of his way to make sure everything and all the accommodations are top-notch I appreciate this help and anyone else who goes there will as well. I would definitely recommend this location to anyone friends and family.
Angelique WebreI primarily rent from this location, the staff is always friendly and helpful.
Christopher HancockWas unhappy that I was notified the day before my pickup reservation time that the truck I reserved was not going to be available!!!
Rudy LopezIt was perfect
Eric KitchenFriendly efficent service. Definitely would recommend.
Eileen MackeyI've used other storage facilities in the past. I didn't expect too much from any of them and wasn't treated like a valued customer. At uhaul from the very start I things were smooth. Truck was returned to my new storage no problem. Online reservation without ANY complications. Need any rules or questions clarified always atleast one employee avail to assist . Knowing my belongings were secure eased the transition auto pay monthly took away the stress of having to go in to pay I can go on forever best experience I've ever had with a storage facility thanks UHAUL
Sharon Mendoza | Expérience généraleVery happy with the installation and the service.
Jolene OviedoDavid was super helpful and attentive to my needs. My only complaint is I've called a handful of times and the office number redirects me to a call center when I need answers to questions pertaining to the facility that no one else can answer but the staff
apolo ayala | Expérience généraleGreat experience’n Thank you!!
George BriggsDavid the representative who helped me rent my vehicle was extremely accommodating knowledgeable got me in and out fairly quickly I was very happy with the service I was provided I would definitely recommend U-haul in Whittier to everyone.
Kevin WebreOn your website since you had four options for the Subaru ascent year 2020 it would be advantageous for the customer to see a picture of all four so mistakes can be avoided.
Jolene OviedoGreat customer service was provided by associate.
paul esponozathe person who took care of me was excelent, made my rental so easy, excelent service
Jose MarquezGreat service and staff.
sal de la rosaNothing, the team was energetic, happy and appreciative of our business.
Clark MessmerEveryone for the phone support to the ones who were running the store were kind friendly and professional. They knew their jobs well.
Theia BanksReasonable prices
Carolyn CabralI don't know if most people walk into Uhaul grungy looking from working hard to pack things up but I do! That didn't stop the employees to greet me with respect and friendliness.
angelique webre | Premières impressionsIt was fashion easy to rent from you guys
david dominguezExcellent service à la clientèle
Greg RuvoloFriendly staff and efficient.
angelique webreThey are friendly 👍
maria ibay | Premières impressionsThank you very much, the lady that helped us at the location on Leffingwell Road was super. She rang up our order and hooked up the trailer, did everything. Happy New Year U-Haul!
alfredo amayaFriendly, customer service great and pick up went smoothly.
Rhysa Moreno SuhThe customer service representative was outstanding...
STEVE GARCIAIt was great. Employees were kind and courteous even with the long lines they had.
Janice JohnsonWas over charged an extra day vehicle was returned before the time it was supposed to be and was returned with the right amount of gas was charged for gas will not rent from this location again staff need to learn people skills not helpful at all
Lydia BalderramaFast,, friendly service
KIL HONGAll good
Eddie Stephenscustomer service reps ,where really good and helpful
JESUS PERAZAProfesional service
Luis MoraThis rental was smooth and very easy. I would absolutely recommend.
Sylvia CalandrinoStaff is very customer focused and professional. Whether it's traffic or minor changes in my schedule, the staff has always been understanding and accommodating, making sure I have my rental, when I need it.
John LeeI love coming to this location. I rent trucks very often from Budget, Penske, Ryder and U-Haul. This location almost always has what I need and the Staff is amazing and very knowledgeable. David, the manager, and his team; Jennifer, Matt, Bernard and Vivian are all very efficient, kind and fantastic to work with. The facility is always clean and I always have a good experience when I go there. U-Haul should be very proud of the great work they to for the business! Merci.
BOHDAN SMETANIUKService rapide et convivial.
ANTHONY LOPEZI do not really have anything to speak about for improving for the next customer. I would like to share with you that your staff was very professional and also very understanding I rented the trailer. I told him I'd have it back on a certain day my boys had it, and they actually brought it back a full 24 hours late And you guys were closed that was a Sunday late in the afternoon so they were there at 6 o'clock Monday morning waiting for someone to check them out. They were more than understanding with our running along due to unforeseen circumstances. They were very polite I would assume they deal with stuff like this all the time , they were very to the point that I was a day late which is justifiable and I completely understand. That was my bad. But the equipment and your people. Awesome top-notch. My people not so much sometimes. Sorry for the late return. Walt Hede
Walt HeadeDavid provided great customer service.
Susan Ortiz | Online Move InAssociate made it swift and easy very helpful . The best experience I've ever had with U haul.
ANNETTE VALENCIA | Premières impressionsThank you to all the staff that helped me from the start to the end.i Appreciate your professionalism not only that, but you're security. In a time where scammers and hackers are out To come up, I'm someone U-haul. Acted speedily and professionally and solved the problem right away.
JESSE CONTRERAS | Expérience généraleGreat staff, friendly and welcoming.
edgar sanchez | Premières impressionsThe location manager was extremely helpful. He explained everything and move-in was easy.
Carlos Castillo del Muro | Online Move InWish the access hours were 24/7.
Jennifer Cazares | Premières impressionsI was pleased and satisfied with each and every member of the staff. They were extremely helpful and courteous with every request or question I had. Front top to bottom....this has been the best experiences to-date that I have had with moving and storage.
Ali Bryant | Expérience généraleMy normal reaction to a request for an evaluation is "sorry I don't do evaluations." This u-haul is an outstanding exception. They're polite, helpful, always pleasant and very reasonable in their pricing over a prolonged period. A pleasure to do business with. Merci.
Lee Fulton | Expérience généraleThe unit size is bad, and the height is way too low, I am very disappointed in having to pay nearly $200 for a extremely small unit, both in size and height.
Linda Harden | Premières impressionsdidn't even purchase this service and they've been charging me. never go to this branch it's scam
Jieun Lee | Expérience généraleI wish there were longer hours to access the storage facility. The two employees I have dealt with most often have been very helpful. On the other hand, one employee yelled at me because the sliding door to access storage facility had no power so door had to be open and closed manually. I assumed the front desk knew about this, but this employee yelled at me and told me I should have let him know the door wasn't working. This incident happened this month and I have only had the storage unit since beginning of December. How was I supposed to know they didn't know. Seems like this employee or someone that day did not bother to check everything out before opening up for business.
GREGORY VALENCIA | Premières impressionsI called to find out what the latest time was to move my stuff into my storage. I was told by 2 people from your call center I could Have late access as long as I get there before they close do let them know. I got there at 10 to 5. They wouldn't let me in. So I asked what I'm supposed to do with my full uhaul of stuff. They told me Come back tomorrow. So now I have to go back today with no help because my help I had yesterday came from 2 hours away. And I have to work today. So now o have to pay for an extra day for the uhaul and pay to hire help to unload it because of your staffs incompetency. They were very rude and unprofessional
Loni Thoma | Online Move InThe staff was exceptional. They did everything humanly possible to accommodate me with any possible issues that I had. I would recommend this facility to anyone who appreciates good old fashioned business ethics and honesty. Great People.....Thanx
James Corbin | Expérience généraleYou were what I needed when I needed it prices were reasonable your customer service reps were above expectations and all together made my very stressful situation so much easier thanks again
Sharon Mendoza | Online Move InVery helpful in my move
CHARLES OSGAN | Expérience généralePerfect for my needs
krystoffer strong | Expérience généraleWas great for my storage needs !
nicole tanner | Expérience généraleJennifer was so great! She made my experience with U-Haul so easy and fast and convenient! Her attitude was excellent so patient with me and understanding to my needs. This girl deserves 10 stars!!
Vanessa Rodriguez | Premières impressionsHappy to rent from your facility .
Luis Lozano | Expérience généraleWas a great facility and I would not hesitate to recommend it to any wine family and friends
Karin talmadge | Expérience généraleJust wish there were light(s) inside the unit so you can see better
Anthony Coppula | Expérience généraleAdditional lighting on the second floor could be added in the far corners to make them more visible.
Shane Purkiss | Expérience généraleThe most inconvenient part of this facility is having a unit in the 2nd floor and no lift or elevator access. The lighting is fine but the timer goes out too soon. The staff for the most part was ok except for an employee named Sebastian who was really rude when I threw out trash in the bin threatening me that I could be fined 500$ for throwing out trash. Of which I had asked in the past if it was for customer use and was told yes. As there is no other trash bin option. He stared me down and made it was uncomfortable to go there. This uncomfortableness happened every time I went there. He should be taught customer service and to not be threatening!
Cynthia Zapata | Expérience généraleGreat service at this location. Clean and taken care of
Luis Velasquez | Online Move InDavid very nice to do business with very helpful.
Sky Jacoubian | Premières impressionsBernie and Jennifer were very helpful and knowledgeable in answering all my questions. They recommended the perfect size storage for my needs. I would definitely recommend this u haul facility to friends and family. Clean, good security, and friendly service.
Adalberto Llamas | Premières impressionsGreat service, never had an issue.
Gloria Montes | Expérience généraleThe workers at the storage unit were great and very helpful. The online experience was horrible, it kept hitting me out and not taking my information. I was misinformed. Not only was I told that I would have 24hr access to my ingot by a phone representative, it was posted at their location. When I arrived after office hours I was locked out. Even though I did the online check in and receiveded my access code. Also, the storage location that was scheduled for me was 30 mins from where I needed. So not only did I add unnecessary miles and gas, when I called support they charged me for the extra day on the truck. I ended up paying about $100 more because a Rep told me I could access my storage unit 24 hours and didn't have the correct information. I was told that they used to be 24 hrs but not anymore.
Miriam Montes | Online Move InThere were no lights in my unit but I felt all my stuff was safe which is the most important!
DONNA HUNN | Expérience généraleI was there for almost 2 years and the staff was awesome! thank you again for everything you did for us the Wilson family
marla wilson | Expérience généraleSo good.... They have to use waiting lists. Cause everyone wants it.....
James Corbin | Premières impressionsStaff was helpful and friendly.
BLANCA YSAIS | Premières impressionsTook 5 years to get a light over my unit other than that it was good
BENJAMIN CHEFFERS | Expérience généraleThe website said you will get a free lock. They charged me $13
Orrin Lawson | Online Move InStaff Very friendly and helpful at the front desk. Explained clearly. Tour us around. facility is clean. I'm happy and would recommend this uhaul storage to friends and family.
Rebecca Sy | Expérience généraleThe biggest problem is the fact there is no elevator and furniture is heavy. It slows down the movers.
DONNA HUNN | Premières impressionsWhen I tried to call there very rarely picked up the phone. My items removed from storage facility had mouse poop on it and I did not bring it with mouse poop. However, staff were friendly and helpful.
jody bernal | Expérience généraleThe facility was always clean and I felt my belongings were safe and secure I would highly recommend this Uhaul dealer.
greg leDuc | Expérience généraleFriendly professional personnel
Joseph Hildebrand | Premières impressionsExcellent
ARMANDO PEREZ | Expérience généraleFirst time renting a storage unit and this location was down the street. My only negative experience was not being given an access card to enter the facility. What good is storage w/o access.
Shea Sasaki | Expérience généraleExcellent
jose reyes | Expérience généraleThe staff members are friendly. During our moving day in hot California, one staff member offered us three cold bottles of water. On a visit, I was having problem using my access card there came help
Adesoji Orebayo | Expérience généraletried works hardly for customer, kindness, effort
IL Park | Premières impressionsThe facility has a major flaw in design with only one place to get in and out so one truck loading or unloading blocks easy access to others. The toilet was backed up. Staff was good though busy.
Sharon masker | Expérience généraleI keep coming back to UHaul for the above reaaons, excellent customer service.
EVELYN AGUILAR SPIVEY | Expérience généraleThe people at Leffingwell were the best. Thanks so much for all your help.
Mandie White | Premières impressionsFront desk staff were slow and not very helpful
Rand Hawk | Expérience généraleAll the staff were pleasant and helpful. I had problems with my key card working on day one. They got it fixed in a jiffy.
maryce angelo | Expérience généraleI was helped in a timely manner
David Samuelson | Premières impressionsStaff was very helpful, knowledgeable and friendly.
Lisa La | Expérience généraleThe pick up location: The truck was dirty, had to wait an hour for rep to learn system. The drop off at Leffingwell- tge reps were amazing.
maryce angelo | Premières impressionsDo not have enough staffing. I removed my belongings do to the rise of monthly payment. The payment increased do to repairs on roof.
FELIPE CASTRO | Expérience généraleAbsolutely wonderful service. A great place to keep everything safe.
Mary/Kenneth Moyer | Expérience généraleGreat help wonderful attitudes!
kevin wills | RéservationVery easy to access the units. Staff was helpful and friendly. Merci!
LYNDA GATLIN | Expérience généraleVery happy with the customer service. They were all very willing to help with every issue that came up. Merci!
LYNDA GATLIN | RéservationThe staff was very helpful and knowledgeable. Most importantly, the process was quick and painless.
Jennifer Verde | RéservationGreat way to get my belongings across the country. Would be nice if the 4X8 trailer had a tongue stand so the trailer could be separated and rehitched from/to the vehicle more easily.
Sharron Perkins | Réservation