Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Thank you for being considerate that people are going through rough times & being affordable.
SAKEENA GRAHAM
|
Expérience générale
Évaluation :
5
The only con that I have is that you don't have rest rooms on both sides of the facility.
Charles Sanders
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kevin Whalen
Évaluation :
4
Very friendly and helpful. Thank you
Matt Schmidt
Évaluation :
5
Le client n'a pas laissé de commentaire.
CURTIS WYATT
|
Premières impressions
Évaluation :
5
The gentleman who was working was able to get me a storage unit when the one I was supposed to return the truck to said I didn't have a reservation even though I had an email showing I had one. Alrthough their staff was polite they didn't even have a unit available. So the guy at this location was able to get me a unit larger than I originally wanted.
Catherine Pranzetti
|
Premières impressions
Évaluation :
5
Great storage place. I will recommend you guys to anyone I know
BRIAN LANZA
|
Expérience générale
Évaluation :
5
This facility was well managed very clean. Staff always helpful
Monica DiStefano
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
GRACE GITAHI
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Amy Johns
Évaluation :
5
Joshua was especially helpful in the overall process. He's a great employee for you guys.
Charles Sanders
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Matthew Platou
|
Premières impressions
Évaluation :
5
Everyone was very helpful and friendly. I only moved out because the larger size unit I needed was not available.
Steve Payne
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
CHRISTOPHER SHAFFER
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
edna sandoval
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Monica Golly
|
Expérience générale
Évaluation :
5
awesome
Vincente Dominguez
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mark Singer
Évaluation :
5
Ann and Josh did a good job helping obtain a unit that met my needs. Both were very professional.
Steve Payne
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
James Torrico
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROBERT DROBEL
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ricky Fields
|
Expérience générale
Évaluation :
5
Ann and staff were very helpful and answered all my questions. I wanted to see a unit at the Falcon Field facility and they were very accommodating in doing that.
BRENDA STANDLEY
|
Premières impressions
Évaluation :
1
Ann was totally unprofessional, not customer friendly, disrespectful and would return to this uhale again.
Carla Collins
Évaluation :
5
Le client n'a pas laissé de commentaire.
leon loucks
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Amy Robinson
Évaluation :
5
Excellent experience! Highly recommend them.
Cynthia Ward
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
marilyn o'master
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gene Davis
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Paul Dugas
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tiffany Kiel
|
Expérience générale
Évaluation :
5
Awesome people ,great service!
James Johnson
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Reba Jackson
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROGER EVERSON
|
Expérience générale
Évaluation :
5
It was such a wonderful experience working with these incredible people. They truly know the meaning of customer service. Thank you so much! Martin Fernandez
martin fernandez
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Daniel Hancock
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Leon Loucks
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeanne DeMayo
|
Expérience générale
Évaluation :
5
U Haul is the Cadillac in field of service
PEGGY CARL
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rudolph Triviz
|
Premières impressions
Évaluation :
5
I would have stayed but have condensed 4 units into one larger storage
charles myers
|
Expérience générale
Évaluation :
5
Ann was unbelievable she helped me from start to finish as I came to this location in Arizona from Alaska and she made sure our transition was effortless I would recommend Using UHAUL abut also ANN in fulfilling your needs thank you
MARK THOMAS ADKINS
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ann Stuckey
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael Heineman
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michelle Cummings
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Linda Warfield
Évaluation :
5
My items came out of the storage unit looking just as good as the day they went in. The units are clean and we found no pests when we took my furniture out
Jessica Campbell
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Ernie Breckenridge
|
Expérience générale
Évaluation :
2
The management of this company needs to train their employees a little bit better. I arrived at the proper time exactly at 12:30 which was my scheduled time to pick up the van. The man who was helping me really didn't know how to do the process on the computer screen so by the time he was able to figure it out with the help of his manager who was at home it was 50 minutes later. So, I got a late start and after I left. I noticed that the text I received said I only had 3 hours left meaning I lost a full hour of my scheduled time with the van. It was a good thing that we didn't have a whole lot to move because I got it back in just under the 3 hours. I just feel like in the future the employees need to know how to do the reservations because by the time I left with the van there were a few irritated customers waiting to be assisted. If there was a positive it was the rental van as it was a fairly new van with under 10 000 miles on it and very comfortable and easy to ride.
Joseph DiZoglio
Évaluation :
5
I will use this storage facility again in the future.
Carlene Dempster
|
Expérience générale
Évaluation :
2
Fix issues with computer transactions not working and require manual entry. Keys were misplaced by staff so took longer than necessary to find upon pickup. When returning I noticed their office was so hot like 80+ degrees when temp outside was 72 and they had to have the heater on. Annoyingly charged a full day's rate when only 30 mins late for drop off, even though Uhaul wasted 30 mins of my time during pickup process…uggh!
Diane Wampole
Évaluation :
4
Le client n'a pas laissé de commentaire.
Rick Johnson
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
willam tough
|
Expérience générale
Évaluation :
4
The Uhaul storage rental closest to us is the Falcon Field location in Mesa AZ, but there is no staff at that location. Had to go to the store at 457 S Higley Road Mesa which is only about a mile or mile and 1/2 further, but it was a bit inconvenient when I went to the Falcon Field location to purchase moving materials and realized there was not an actual store there.
Susan Luttjohann
|
Premières impressions
Évaluation :
5
Kind, friendly, knowledgeable, quick
Rick Johnson
|
Premières impressions
Évaluation :
5
Give Travis a well done pat on the back
Randall Fulton
Évaluation :
5
Le client n'a pas laissé de commentaire.
Monica Golly
|
Premières impressions
Évaluation :
5
none, nice location excellent staff.
Scott Primm
Évaluation :
4
Le client n'a pas laissé de commentaire.
PATRICIA LANDIN
Évaluation :
5
nothing.
Kurt Kappes
Évaluation :
4
My son talked to Anne,and she was great
sharon Glenn
|
Premières impressions
Évaluation :
5
I was redirected to this location but they didn't have the dolly that was on the reservation. When UHaul Corporate has to redirect the customer from the original location to another because the vehicle isn't on site, they should ensure the equipment is available at the new site. The customer service at the site was great. The POS equipment wasn't very good, I couldn't pay w/ a chip credit card. There was also a problem with the link sent to my email. I couldn't get to the next page after uploading my driver's license. I was unable to upload a photo of the back of my license. The driver's license requirement should be sent in advance of pick up. It will make the transaction smoother for both the employee and customer. Thanks
Teresa Adams
Évaluation :
4
Le client n'a pas laissé de commentaire.
ALAN KRIVANEK
Évaluation :
5
The staff was professional and extremely nice I would indeed recommend this facility
Jason Green
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Wendy Duncan
|
Premières impressions
Évaluation :
5
The manager, Ann, was exceptionally helpful.
willam tough
|
Premières impressions
Évaluation :
4
The right front tire was underinflated. Vehicle maintenance is important for rentals.
John Ploof
Évaluation :
1
I think I was charged much more than I was supposed to
Sarah Montoya
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROBERT WILLIAMS
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bonnie Bowers
Évaluation :
5
The representative was very friendly, professional, and quick. This was my best experience with U-Haul ever.
DWayne Thomas
Évaluation :
5
Ann and Amber were both very nice and helpful
Renee Bjorklund
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lorie (Sunny) Reaser
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert Masson
|
Expérience générale
Évaluation :
5
Great colleagues, great service, great equipment.
Thomas Myers
Évaluation :
5
Le client n'a pas laissé de commentaire.
Peg Paul
|
Premières impressions
Évaluation :
5
They went above and beyond to help us out.
Kendra Bryson
|
Expérience générale
Évaluation :
5
She went above and beyond to help us out. She came through!
Kendra Bryson
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lynn Foster
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Wynn Watkins
Évaluation :
5
Love my storage area. Have had it since May 2019... Can't stand U- Haul rental trucks and the off site pick up places. Worst experience and service EVER IN JUNE 2022
Lorie Crader
|
Premières impressions
Évaluation :
5
The team at Leisure World U-haul were awesome. Thank you for the 2 years I was there!
Kelly Grigsby
|
Expérience générale
Évaluation :
5
Manager is awesome and very helpful accommodating and friendly
MARK THOMAS ADKINS
|
Premières impressions
Évaluation :
5
Very nice people, helpful.I’m very happy working with this facility.
Lidia Fruzynski
|
Expérience générale
Évaluation :
5
Great facility, friendly staff. I would use again.
Hedy Kuhr
|
Expérience générale
Évaluation :
5
Excellent service à la clientèle
Monica DiStefano
|
Premières impressions
Évaluation :
5
Could not be better
Thomas Kemp
|
Premières impressions
Évaluation :
4
Professional, accomadating and friendly ...
douglas brodman
Évaluation :
5
Le client n'a pas laissé de commentaire.
Andreas Frick
|
Premières impressions
Évaluation :
5
David was great in helping with the process of setting up the unit and explained and answered all my questions.
dariusz krzywon
|
Premières impressions
Évaluation :
5
All of you were wonderful. Thank you so much. Angel
angel schiefelbein
|
Expérience générale
Évaluation :
3
Had multiple times when I was told I did not pay when I did. Also was told that my lock was still on the unit when it was not.
Amanda Beatrice
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
renne kendall
|
Premières impressions
Évaluation :
5
Very kind and helpful and explained how everything works very clean and well cared for
coleen strilcov
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Leslie Valencia
|
Premières impressions
Évaluation :
5
Clean well maintained units and facilities. Staff is knowledgeable, accommodating and fry!
Connie Cohen
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
SUSAN WILLIAMS
|
Expérience générale
Évaluation :
5
I most appreciated how easy the staff made this experience. I live out of state and the employees were truly helpful with all of my needs.
Joan Schnepp
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
STEVEN HENRY
|
Expérience générale
Évaluation :
5
Perhaps the only thing that I'd add is some sort of after hours bathroom access.
STEVEN HENRY
|
Premières impressions
Évaluation :
5
I have had several different sized units at both facilities. Great experience every time.
Betty Briscoe
|
Expérience générale
Évaluation :
4
The storage facility was always clean and the team was always very nice to deal with. Suggestion: you should offer pro-rated refunds when the customer closes their storage. My monthly rent was due on the 12th of each month, I closed my storage in the same month on the 17th ( 5 day difference)and was told you do not pro-rate any refunds. Wanted to mention this as I believe that would be a great step with your customer service. Merci
Sarah Rector
|
Expérience générale
Évaluation :
2
I needed to rent a unit to store my ATV. I told the employee what I was looking for, I even showed him the ATV. He sold me a 10x10 storage unit on the interior and building and I could not even fit the ATV through the hallway or maneuver the corners. Obviously I had to get a refund and rent elsewhere.
Dusty Jenkins
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dawn Otto
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bev Goodwin
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Donald Narter
|
Expérience générale
Évaluation :
4
Only negative is that they don't prorate if you clean out before month end.
katheryn kennedy
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Tim LaBorde
|
Expérience générale
Évaluation :
5
nothing. everything was great
Gregory Petzold
Évaluation :
5
the person at the counter was friendly and professional
MICHAEL BINDER
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jean Freeman
|
Expérience générale
Évaluation :
1
The van was reserved for a 4:30 pickup, there was not anyone there to meet me at 4:30. I called and the manager said the person was at another location but would be over in 15 minutes. They arrived just before 5pm, due to the delay I missed my pickup window and lost out on the item I needed to move with the van. I would not rent from this location again. They could have let me know that the pickup time was not possible but instead I am out $50.
DAVID ALMARAZ
Évaluation :
5
I love Uhaul
Vittorio King
|
Expérience générale
Évaluation :
5
Of course we thought our things would be in this climate controlled facility for 3 montbs that turned into 2 years. The staff was always considerate and friendly. Very knowledgeable stafff as well. The facility was always spotless and well maintained. Climate was very comfortable when we had to go into our unit for something. Our items came out as well as they went in.....no warping of anything ....no bugs!!!! The price of tbis storage facility was also reasonably-priced. I highly recommend using this facility for storage!
Linda Kennedy
|
Expérience générale
Évaluation :
5
Vehicle displayed a change oil message
Ronald Wisdom
Évaluation :
2
There is no such thing as climate "control" when you keep it at 80 degrees. False advertising and one day someone will sue you over it
Natalie Jensen
|
Expérience générale
Évaluation :
5
Very helpful!
Wendy B Duff
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dyana Hesson
Évaluation :
3
Le client n'a pas laissé de commentaire.
James Zofkie
Évaluation :
5
Le client n'a pas laissé de commentaire.
Padmarao Jevaji
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Randahl Garber
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
sandra patton
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
VICKI HARRELL
|
Premières impressions
Évaluation :
2
First, Amy called me a liar, outloud, in front of other customers. She actually said, "you are a liar" about my alternate contact. 2nd, you advertise "climate control" yet you have instructed your manager Amy and staff to keep the facility at 85. That is not climate control. You state that you keep the temp between 65 and 85 per your signs. However, Amy was very clear that she would get yelled at, abused amd fired if she kept the facility belied 85 degrees. You also refused to assist me in renting due to a disability. Amy was trying to give the me the furtherest and least axxess able unit. This is a Federal ADA claim, which I intend to pursue, and a breech of contract claim since it is not climate controlled, which is another law suit. Mi do plan on exercising my full rights and bringing a suit against you for these items…let us hope you don't ever do this to someone else. This is NOT the first time I am sure!
Natalie Jensen
|
Premières impressions
Évaluation :
5
Everything was ok with me.
Gordon Hewitt
Évaluation :
5
Ann & Amber helped me from day one. One thing was the main UHAUL work number was always BUSY Difficult to get through. Why Ann gave me her cell number to get through. Sure UHAUL could do a better job about wait times of up to 20 min on a work line? Not Ann or her staff members fault. Thank you Melinda McKinney-Miller RN Leisure World Mesa, AZ
melinda miller
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Concepcion Aul
Évaluation :
5
Le client n'a pas laissé de commentaire.
BRITTANY THOMPSON
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOSEPH RIDDLE
Évaluation :
5
Le client n'a pas laissé de commentaire.
Maria White
|
Expérience générale
Évaluation :
2
Was charged $89 for 3 hours on a van
Fredrick Kneer
Évaluation :
5
I Love Ann, she was great all this time and her assistants were all great! Merci
Fransisco Elias-orona
|
Expérience générale
Évaluation :
5
Customer service was excellent. She was friendly and delightful.
Timothy Tarleton
Évaluation :
5
This facility is run very efficiently! It's a clean secure situation as well. The office staff is always helpful and courteous above and beyond. Enjoyed every experience!
Timothy Simpkins
|
Expérience générale
Évaluation :
5
Excellent facility. gonna be happy here I believe. Amber CSR was outstanding thank you for your fine service. GM Ann has been always available by phone. thanks ladies for answering your phones because when it goes to the reservations people its horrible.
GEORGE GUILBEAULT
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
avery sellards
|
Expérience générale
Évaluation :
5
Very clean and I like that It has AC In the storage unit
Randahl Garber
|
Premières impressions
Évaluation :
5
Clean and good service.
Gordon Hewitt
Évaluation :
5
Great place I would recommend u haul to anyone
William Denker
|
Expérience générale
Évaluation :
5
I have been using Uhaul Leisure World and Uhaul Falcon Field on and off for the past 3 years. Their staff are always so very friendly and helpful.
Betty Briscoe
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
kimberly baldwin
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael Paulson
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Mike Crisp
|
Premières impressions
Évaluation :
5
Clean facility. Carts were helpful and worked well. Restrooms available if needed Front office staff was very nice.
Colleen Gastonguay
|
Premières impressions
Évaluation :
5
From beginning to move-in, everything went smooth!
Donald Narter
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Nicole Harris
|
Expérience générale
Évaluation :
5
Excellent service à la clientèle. Smooth move in and out. Lovely facility.
Christopher Picciuolo
|
Expérience générale
Évaluation :
5
Excellent and friendly service made the process easy! Thanks
MICHEAL KRUSKOP
Évaluation :
5
Le client n'a pas laissé de commentaire.
Vittorio King
|
Premières impressions
Évaluation :
5
The agents were very nice and helpful
Marcel Fowler
Évaluation :
5
Excellent staff. Excellent facility. Experience could not have been better.
William Copeland
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sherril Thompson
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
ZYLANIA PARKINS
|
Premières impressions
Évaluation :
5
The staff is AMAZING at this facility. We've had several storage units and this was by FAR our best experience. We will definitely use them in the future if we need to!
Rebecca Filhart
|
Expérience générale
Évaluation :
5
Used it for moving and it was perfect. Very helpful team with any help I needed.
Lauren McElroy
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
George Sagel
|
Expérience générale
Évaluation :
5
The lady there at the front her name was Ann brandau she was the nicest and most polite lady that I have ever dealt with .
Vaughn Nelson
|
Expérience générale
Évaluation :
5
This facility is so clean. The staff are friendly & helpful.
Lisa Cumbie
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kristopher Walrod
|
Premières impressions
Évaluation :
5
Ann and her staff provided wonderful customer service.
roy pope
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Diana Mclaws
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
diana rysewyk
|
Expérience générale
Évaluation :
5
I would definitely rent again with this location and staff
Mary Malakan
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kathleen Colombo
|
Expérience générale
Évaluation :
5
The customer service was outstanding & the facility is extremely clean & well maintained.
Lisa Cumbie
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Dawn Villalva
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert Gadberry
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Zakkary Severns
|
Expérience générale
Évaluation :
5
Loved the inside clinic controlled unit. Staff very pleasant especially Ann. Would use again if I needed to.
Fredrick Shaw
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ANGELIQUE GLOVER
|
Expérience générale
Évaluation :
5
Liam and the new guy (I forget his name) were awesome. Very professional and helpful. Thank you. I look forward to moving the contents of one of my PODS in there. I hope it works out as I anticipate it will.
Kelly Grigsby
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Theresa Lotz
Évaluation :
5
Le client n'a pas laissé de commentaire.
anders nilsen
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kathryn Gracia
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Ernie Breckenridge
|
Premières impressions
Évaluation :
3
I had reserved a utility dolly online, but they are not available at this location which led to a very long check-in process and a lot of confusion.
Christopher Joannes
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael Fisher
Évaluation :
3
All good until the end when you give no refund for unused days of the month. Used 10 out of 30 and no refund for 20 days. Quite expensive! Very disappointing.
Nadine Daehler
|
Expérience générale
Évaluation :
5
The guy that helped us was Davis at Liesure World Storage and he was so efficient but kind and went way above to help us get the space we needed! Great experience all around!
Timothy Simpkins
|
Premières impressions
Évaluation :
5
Ann and Amber went way beyond helping me as I transitioned into moving into my home. The dates kept changing at my end, and they not only accommodated me, but were so friendly in the process. Mere words cannot express my gratitude.
monica reznicsek
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Thomas Korson
Évaluation :
4
Le client n'a pas laissé de commentaire.
FEDELYN OUANO
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bev Goodwin
|
Premières impressions
Évaluation :
5
Very friendly and helpful
Peter Lastrange
|
Premières impressions
Évaluation :
5
very helpful, very pleasant with complete knowledge attitude. Best part of our 2000 mile trek! THANK YOU!
tommy bartels
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
deana willson
|
Expérience générale
Évaluation :
5
Fast, friendly and very simple. Thank You
Bobby Wilson
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
BRETT PARKINSON
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
SHAWN DOSTALER
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Fredrick Shaw
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sarah Rector
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeff Martinez
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
chizsea irwin
|
Premières impressions
Évaluation :
2
Customer satisfaction was poor. While the vehicle itself was fine, the check out and return process were less than ideal. They were difficult to navigate and employees were unable to give information and help.
Taylor Misuraca
Évaluation :
5
Excellent customer service and great facility. Thank you!!!
PHILLIP DUFF
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christopher Marquez
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Eugene Chastain
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
shirley riddle
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
louie grijalva III
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
John Schroeder
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brandon Alley
|
Expérience générale
Évaluation :
5
Leo was awesome would recommend ur storage facility to everyone he was so helpful from the moment I arrived there until I unloaded the truck and trailer
Christopher Marquez
|
Premières impressions
Évaluation :
5
No suggestions for improvement, but just want to thank Amber for helping Tyler complete our rental process - he said he was new & needed help adding a new driver. Together they got us on the road fast & all documented!
Kenny Bean
Évaluation :
5
Nothing. Stall were personable and professional when renting and returning.
JOHN MAHLUM
Évaluation :
5
Le client n'a pas laissé de commentaire.
brian carbajal
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Kayleen Moore
Évaluation :
3
I had reserved a dolly which this location did not have and we had to go to another location to pick one up, the check out process was slow and not very good. The drop off was excellent.
Dennis Burdick
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kimberly Gruver
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Josh Haslam
Évaluation :
5
Le client n'a pas laissé de commentaire.
KRISTINE KOCHERHANS
|
Premières impressions
Évaluation :
5
very friendly people. I was having trouble , with the exact day I needed the van, I think I rescheduled 3 times. They would change the date with a smile. Great Great people.
Gordon Hewitt
Évaluation :
3
There was trash in the van when we picked it up and we ordered a regular dolly but we were given an appliance dolly. Customer service was slow. Price was decent for what we needed.
Brian Heaward
Évaluation :
5
Le client n'a pas laissé de commentaire.
Zakkary Severns
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Peggy Esseline Cameron
Évaluation :
4
Le client n'a pas laissé de commentaire.
Robert Miller
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Raymond Dellefave
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shannon Battani
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mason Peters
Évaluation :
3
Was closest location for our needs. Parking area a bit tight. Van rental came from another location so it wasn't there when we arrived. Attendant was good and cleaned the driver area with some type of cleaner before we used it. Reserved van rental on line for a fair price, picked it up, used it and dropped it off hassle free. Can't beat that.
joan smith
Évaluation :
5
We thought it was a great place to store stuff. Thank you each of you who we spoke with at U Haul.
Mary Hasti
|
Expérience générale
Évaluation :
5
Very kind staff
Megan Rogers
|
Premières impressions
Évaluation :
5
Perfect location
George Sagel
|
Premières impressions
Évaluation :
5
Really went out of their way to help and make it happen quickly and efficiently.
Joan Schnepp
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bruce Redding
Évaluation :
5
Le client n'a pas laissé de commentaire.
Denice Martines
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Wendi Unruh
|
Expérience générale
Évaluation :
5
Great place to store a great staff to work with would use them again
BELLA JONES
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Paula Gray
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ann Warman
Évaluation :
4
Le client n'a pas laissé de commentaire.
Chris Rogers
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kiefer Hazlett
Évaluation :
4
There was a little confusion with the first check-in and assigning the unit.
deana willson
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Mary Hasti
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
STEPHEN CLARK
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Judith Browning
Évaluation :
5
Liam and the manager were exceptionally helpful. A plus!!
Erik Hamilton
|
Premières impressions
Évaluation :
5
I will use them again .it was very clean .
GEORGIA BOISJOLIE
|
Expérience générale
Évaluation :
5
All I can say is top notch! Great experience.
Ryan Greve
|
Expérience générale
Évaluation :
5
friendly staff, far more helpful than other nearby UHaul stores
Ann Warman
Évaluation :
2
On both days that I moved in and out the employee who was scheduled to open was late opening. On the day that I moved out the employee kept the door that goes from storage to the showroom locked.
Amy Schaub
|
Expérience générale
Évaluation :
5
Clean facility, helpful employees. Only issue I had was on move in day, the lock was not removed for me to use the unit. I had to call the manager in to unlock the unit, She showed up promptly and was apologetic, no other issues.
jacob Pepel
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Denise Martines
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Visions Assisted Living
|
Premières impressions
Évaluation :
5
great help
Jessie Amador
|
Premières impressions
Évaluation :
3
All went well until I inquired about the late fee email I received and Ann the manager was very short and rude with me. We are all in this pandemic together and customer service should be kept professional. I removed my belongings because of her behavior.
Brenda Gonzalez
|
Expérience générale
Évaluation :
1
I had a miserable experience trying to pick up my truck with my smart phone. I had to cancel that reservation and make a new one with a live person. The person in the office was helpful but the rest of the experience was a nightmare. Will never use U-Haul again.
Katee Morrison
Évaluation :
5
Le client n'a pas laissé de commentaire.
tamara mccuistion
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Helen Zaiger
Évaluation :
5
Helpful, kind and followed COVID protocols perfectly!
John Bargas
Évaluation :
5
Barbara was amazing!
Karen Olenski
Évaluation :
5
Le client n'a pas laissé de commentaire.
Josh Westrum
Évaluation :
5
Not a thing, all good!
Micheal Kruskop
Évaluation :
5
Le client n'a pas laissé de commentaire.
Patricia Reid
|
Expérience générale
Évaluation :
5
Love this place took advantage of the first month free not many storesge facilities offer first month free check around do your homework it's worth it
Kenneth Atkins
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
judy green
|
Expérience générale
Évaluation :
1
I recieved the worst customer service imaginable. When I went to pick the truck reserved the Rep gave me keys but no paperwork. I inquired about it and was told I didn't need any. I finished my move, returned the truck and recieved several additional charges that I didn't agree to. Worst experience ever. Highly reccomend going with anyone other than Uhaul if moving!
Donald Williams
Évaluation :
5
.
Linley Hutsler
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joshua Westrum
Évaluation :
5
Customer service was excellent, extremely friendly and went out of their way to help explain the locking system. Great people to work with.
Lucy Berryhill
|
Premières impressions
Évaluation :
5
This place was great we used uhaul the last 5 years to haul our girlscout cookies when the came in
Benjamin Warren
Évaluation :
5
Excellent!!!
Brenda Bale
|
Premières impressions
Évaluation :
5
Barbara was very helpful its very clean
Patricia Reid
|
Premières impressions
Évaluation :
4
..
Bryan Hart
|
Expérience générale
Évaluation :
5
Very helpful, explained everything in detail.
Linley Hutsler
|
Premières impressions
Évaluation :
5
Very nice and explained everything, thank you!
sean st cyr
|
Premières impressions
Évaluation :
5
Great customer service! Very friendly and personable! The pick up and return process were both easy!
Despina Papadakis
Évaluation :
5
I have rented from you several times and unfortunately have had the same issue twice. I reserve online, but when it get to the location the vehicle is currently rented. I then get told that the online system keeps sending people to the wrong store and bumps the other persons reservation. I had to go to a store out of my way to pick up the van we needed. Since you have a 50 dollar guarentee the vehicle will be available, I feel I should be given the 50 dollars for inconvenience.
Kristen Flores
Évaluation :
3
We arrived a few minutes after closing, and the worker was unfortunately not able to help us over the counter, but did recommend I triy doing the 24 hour pickup instead, as he just put keys in the lock box. It was kind of a pain switching from an over the counter reservation to 24 hour pickup. I think the only suggestion I have would be to have the ability to switch that on the fly through the app or website, rather than having to cancel the reservation and make a new one from scratch.
Matthew Toliusis
Évaluation :
5
Le client n'a pas laissé de commentaire.
Janet Czapski
Évaluation :
3
Be precise about information that is given to customer. It is the customer's money.
Alfreda Wilson-Simmons
Évaluation :
4
Le client n'a pas laissé de commentaire.
Ernie Breckenridge
Évaluation :
5
Using the online check in & return of the rental made the experience easy & low stress. Merci.
teresa elmore
|
Expérience générale
Évaluation :
5
Everything was well explained and our rental went very smoothly.
Janet Czapski
Évaluation :
2
I did not appreciate moving in then 1 week later we had to move out of unit because of construction. You should have known about the construction before putting us in there. My husband died at this ti
Timothy Stutzman
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Wayne Hartman
Évaluation :
4
Swiping the card was difficult because of the placements of the bumpers in the back and the lack of room under the machine on the front one.
Johanna Bonds
|
Expérience générale
Évaluation :
5
The representative that helped with my reservation when I came in was beyond fantastic and I really appreciate all he was able to help with
Camille Valesquez
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carolyn Bower
Évaluation :
5
Very quick and easy. Dealt with a young lady on pick up and a young man later on drop off, both were very friendly and professional. Overall, it was a very good experience.
Bruce Redding
Évaluation :
5
Le client n'a pas laissé de commentaire.
Matthew Ruppert
Évaluation :
1
My truck broke down on the freeway and the fuel line was disconnected so gasoline poured all over the street. We waited over and hour for someone to say the clip was not connected.
Ashley Valentine
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lorete Feka
Évaluation :
5
Everything was great
Timothy Stutzman
|
Premières impressions
Évaluation :
5
Great storage facility, staff are super friendly and helpful.
Matt Hamm
|
Expérience générale
Évaluation :
5
The experience was great and smooth. Ann helped us very well.
Dattatreya Joshi
|
Premières impressions
Évaluation :
5
Staff was helpful!
James Hail
|
Premières impressions
Évaluation :
5
Very friendly and helpful, highly recommend
Martin LoFaso
|
Premières impressions
Évaluation :
5
Staff was always very kind polite and helpful. When I had technical issues with my card access, they always assisted me. I would rent a unit there again in the future if needed.
Berenice Rios
|
Expérience générale
Évaluation :
5
I rented a storage unit and Tyler really helped me get the size needed And very well informed on all my and daughters questions/concerns. He did a very professional job excellent employee. Evelyn A
Evelyn Aichelmann
|
Premières impressions
Évaluation :
5
Ann was extremely helpful. She went above and beyond for me. I really appreciate her top rate customer service
kathy grant
|
Expérience générale
Évaluation :
4
Ann is a keeper! She was pleasant, knowledgeable and sharp. Great experience.
jay robers
|
Premières impressions
Évaluation :
5
U Haul has the very BEST employees in east Mesa AZ,`that I have EVERY had the pleasure to work with. Anna and Her assistant at thee storage facility on Higggley were especial note worthy
Greg Ruddy
|
Expérience générale
Évaluation :
5
Had to wait quite awhile while your employee was writing up a contract on the phone. Would be nice if you had more than one person working at a time. Ann was wonderful once she became available.
Tamara McDaniel
Évaluation :
5
Le client n'a pas laissé de commentaire.
paige leili
Évaluation :
5
Always friendly and helpful, no complaints
Jacqueline Sovia
|
Expérience générale
Évaluation :
4
The rep was kind
Josephine Delgado
|
Premières impressions
Évaluation :
5
Very efficient! Thank you
Jeffrey Berg
Évaluation :
5
Very good experience
Larry Brown
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Susan Littleton
Évaluation :
5
The agent who helped me was awesome. Great service and a great experience.
Steven Franco
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ronald Brasgalla
Évaluation :
5
VERY GOOD!
LUCILLE KENESON
|
Expérience générale
Évaluation :
5
Gotta say that manager ann was amazing loved her service her kindness..
My experience with uhaul was 5 star's
Giuseppe Bologna
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Patricia Carrillo
Évaluation :
5
Le client n'a pas laissé de commentaire.
Karl Kempf
Évaluation :
5
VERY friendly and helpful..
Larry Brown
|
Premières impressions
Évaluation :
5
More employees on duty...sole employee on duty was overwhelmed, but handled it well...
Ralph Esten
Évaluation :
5
Excellent customer service from Tyler!
Briauna Draskovic
|
Premières impressions
Évaluation :
5
Ann was delightful and a pleasure to work with!! Actually the best part of my U-Haul experience!!!
LUCILLE KENESON
|
Premières impressions
Évaluation :
5
Easy access to our unit.
STEPHEN POWERS
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marco Castro
Évaluation :
5
Le client n'a pas laissé de commentaire.
John Schorsch
Évaluation :
5
Very professional and knowledgeable
monica reznicsek
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ronald Brasgalla
Évaluation :
5
New facility. Clean, friendly, informative and helpful staff.
richard hansen
|
Premières impressions
Évaluation :
5
Persons I dealt with directly were nice, friendly, and helpful.
Olga Danelowitz
Évaluation :
4
Parking is not optimal.
Barbara Mac Dermot
Évaluation :
4
It seems all the hiccups from opening we’re corrected.
Ryan Lindow
|
Expérience générale
Évaluation :
5
Could not ask for a better experience. The customer service is top notch!
Sheri McLaren
|
Expérience générale
Évaluation :
5
Ann and her crew at this location are AWESOME! Super friendly and had everything ready to go when we arrived. I will definitely be referring this location to anyone in need of a uhaul .
Amanda Geiger
Évaluation :
5
Ultra clean facility, staff is awesome!!
jason burt
|
Premières impressions
Évaluation :
5
Check-in info was given comprehensively and the staff were most helpful with the assistance we needed.
Janet Czapski
|
Premières impressions
Évaluation :
4
Didn't like being charged for lock for unit, a lock that can't possibly be used anywhere else for any other purpose. It's cheap of the company to charge $7 for something that probably costs 0,5!
Tracy Bascom
|
Expérience générale
Évaluation :
5
great customer service
roy pope
|
Premières impressions
Évaluation :
5
Great employees, nice facility
abid ali
|
Expérience générale
Évaluation :
5
We had an excellent rental experience with your rep (didn't get his name) yesterday. He was very friendly, knowledgeable and helpful. He explained all to us and we had no questions afterwards - great!
Kathleen McKim
|
Premières impressions
Évaluation :
5
Facility was great and the staff was very helpful
mary nye-matthews
|
Premières impressions
Évaluation :
4
Very pleasent employees and whole process was a good experience
Dennis Conzatti
Évaluation :
1
I only had access to my unit during the office business hours. I was one day late so he called me, but it was 7:00 AM! I don't answer so he called my contact person that early as well!
Michelle Johnson
|
Expérience générale
Évaluation :
5
Ann has excellent customer service skills!
kathy grant
|
Réservation
Évaluation :
5
Ann and the other ladies in the office went above and beyond to be helpful.
Sheri King
|
Réservation
Non les évaluations ont été soumises pour cet établissement.