Customer Reviews for U-Haul Moving & Storage at Tempe Town Lake

Évaluation :

5

The staff was friendly and efficient

Évaluation :

1

Horrible experience. I will be calling corporate to discuss compensation for multiple issues

Évaluation :

3

I will NEVER use U-Rip me off ever again, charged $114 for the use of a 10ft truck, no vans available, for all of 3 hours , what a rip off!! Next time ( next week) I'll go rent a truck from your competitor , because you're ad for $19,99 one way in town is a load of POO! Sorry, not sorry. Thank you for your time.

Évaluation :

5

Easy check in and return experience. No wait at either end.

Évaluation :

5

Awesome service!!!

Évaluation :

5

No further recommendations. Service agent was very helpful.

Évaluation :

2

Have the equipment they ordered, but if you don't have the equipment they ordered, honor your policy stated on your website.

Évaluation :

5

When I got to my drop off, one of the straps on the front tires of my car on the trailer was undone. So, somehow it had come loose. That could have been a big problem.

Évaluation :

2

Clean the trucks. It was filthy inside. Employees seemed bored. They spelled my name wrong even though he looked at my driver's license (didn't realize until later). Expensive for what it was.

Évaluation :

2

Better customer service with more knowledgeable staff. I had a hold on my account because of the reference I used and when trying to show one of the staff that I had paid off the previous balance, she snapped me off saying that I didn't pay anything. Instead of listening to what I was referring to, she decided to answer a question that I did not ask. You need better staff who are attentive and willing to listen, instead of telling customers what they THINK we want to hear!!

Évaluation :

5

I appreciated the quick service and kindness from you employee!!

Évaluation :

5

This location and staff were excellent! I've rented about 5 Uhauls and the location I dropped off at and got a storage unit by far was the BEST! Merci.

Évaluation :

5

, transparency on signage and advertising that it's not really $19. 99 a day, plus local mileage it is $2 a mile. I was asked to GUESS how many miles it would need for a round trip. I estimated about 40 miles round trip but I asked what are the things to consider that may change the price.? What if I'm going to leave and go to lunch? Or I'm going to go buy more cardboard boxes? What kind of money are you charging per mile? No one could tell me. or kind of extra mileage is going to add up and it's unknown so I don't think it's fair to have to claim a guesstimated amount of travel before you even started your trip practically and that's a little bit misleading bucks for me

Évaluation :

5

Overall it was a Great Experience to First of all have and Rent a Truck from you guys. Very Friendly Staff , Very Welcoming and Knew what they were doing. Thanks a Million and I Will Highly recommend this Uhaul Place to others..

Évaluation :

5

vehicle was clean but steering feels loose and worn, truck tended to wander over 100k miles, time for some work

Évaluation :

4

I was told I would receive an email about the pricing for mileage and such but as of yet have not received anything. But otherwise people were very friendly and fast service.

Évaluation :

3

Asked for a climate controlled unit. When I arrived after office hours to move in I realized it was not climate controlled. I was in a bind and had to go ahead and move my things in the unit I was assigned. I have not been able to stop by during business hours to discuss the issue.

Évaluation :

5

Customer service was excellent and also the store had lots of moving supplies, even stuff I did not expect would be handy! Thanks!!

Évaluation :

2

vintage specialty license plate was damaged because one employee was training another employee how to install a trailer and used the installation of a trailer on my G wagon as on the job training. I was only a few feet away and watched the trailer slam into the back of my Mercedes. When told him that he had damaged my car he laughed and said "no, it was like that" The other employee took photos and told me the manager would call but they haven't

Évaluation :

1

The truck I was rented could have exploded when I asked for a refund I was refused I am contacting a lawyer to begin legal action

Évaluation :

5

Don't change anything, everything was exceptional. Merci

Évaluation :

5

The manager was very helpful.

Évaluation :

5

The vehicle and service were great! Thank you U-Haul

Évaluation :

3

Despite having an appointment to pick up our equipment, and have it connected to our truck, it took the staff an hour and a half to help us and complete our order. It was extremely frustrating. They mentioned that there had been some mishaps earlier in the morning, but they did not even know if the equipment we had reserved was available. Additionally, I asked if they could adjust my return time for all of my equipment, and the adjustment was not made properly. This led to difficulties and many phone calls on our return day.

Évaluation :

5

Absolutely not changing a thing. Have had nothing except professional help and respect at that location again Thank you U-Haul for everything.

Évaluation :

2

Don’t ask questions you don’t really want to hear the answer to.

Évaluation :

5

Again, excellent service!

Évaluation :

5

I was first scheduled to pick up at arga and no one was there and I was need up waiting for close to an hour and still no one ever showed up. Thankfully I was told to come to this location and everyone was great and I was in the U-Haul rental in less than 5 min.

Évaluation :

5

U-Haul was AMAZING! The customer service, the quality of customer service, the communication and the attentiveness.

Évaluation :

5

Friendly and professional

Évaluation :

5

Manager took us right away since app was not working

Évaluation :

5

Was good service to me

Évaluation :

4

Price and un-airconditioned units are the reason why I moved. Extra Space Storage has air conditioned units for a cheaper price.

Évaluation :

5

Thanks again for your help.....

Évaluation :

2

Manager was very stand offish didn't really want to go out of her way to help me.

Évaluation :

1

This was by far the worst experience I ever had renting. My vehicle broke down stranding me in an intersection for 2 hours. Roadside never showed up. You refused to give me a replacement truck until 6 hours later. Your employees were extremely rude and not trained at all. I will NEVER be renting from this location again.

Évaluation :

3

The desk rep was very matter of factly uninterested in explaining much of anything. Not warm and inviting at all. The check-in person kept me waiting and then attempted to charge me for fuel without even looking at the level I started the day which was exactly the level I returned it at. When I challenged him and showed home the rental sheet from the morning he made the adjustment. I was still charged for 5 miles more than I drove but was too tired from the day to deal with it. Is this how U-Haul makes extra money by over charging a little bit on every rental but just small enough that no one wants to hassle to have it be accurate. Not a good way to do business! Bad for the company reputation if you ask me.

Évaluation :

5

I accidentally hit the back button or cancel button mid-way through the return process on the app, specifically where you submit photos, and the app wouldn't allow me to go back to that process and continue providing photos. I don't know yet if I'll now be charged fees for being unable to upload these photos or if it will even count as being returned.

Évaluation :

5

Very Helpful, friendly and accomodating

Évaluation :

5

Fast, easy, fair price.

Évaluation :

5

Excellent service à la clientèle. Problem solvers. Packing was very easy, and container arrived 2 days early.

Évaluation :

5

Your customer service rep was awesome!

Évaluation :

1

This location gave me a broken trailer. The jack thing that keeps the trailer from dragging was broken. They didn't want to help me hook up the trailer to my car, I basically had to beg them even after paying the extra for it. They said that since I booked the equipment from another store I had to go back to the. Store to get it hooked up. I also asked if the broken piece was going to to still safe to drive they said yes. A quarter of the way at midnight cars were telling us to pull over and the hatch or whatever the part was called was dragging and causing sparks. Luckily I paid for roadside and they came to tape/strap it together. But that was a 3 hour delay in our move also it was freezing and wasted a bunch of gas just by having the car running... they knowingly put us in danger because they were simply lazy and negligent.

Évaluation :

5

I was very impressed with the customer service and the friendliness of the place. Very inviting and very helpful, great experience.

Évaluation :

5

Maybe. If a person does not get the equipment they reserved, I would recommend they go to another location. At this location, you can rely on the General Manager (Jazmin) to make things right, but the hassle of dealing with U-Haul may not be worth it.

Évaluation :

1

Phone customer service lady was great everything else sucked

Évaluation :

5

Very friendly and helpful!

Évaluation :

5

Very easy to work with, great customer service, wonderful business.

Évaluation :

4

Merci.

Évaluation :

5

Customer service was amazing in handling all my unexpected schedule changes.

Évaluation :

5

The manager is very helpful and explains everything

Évaluation :

5

Staff was friendly and helpful

Évaluation :

5

The employee that helped us was not super engaging, did not want any info from me and seemed to be bothered we came 10 minutes before closing. I understand how annoying someone returning likely is but being open is being open. Should be treating the last customer the same as you treat the first of the day.

Évaluation :

5

Very friendly and professional people who work there

Évaluation :

1

They forgot i dropped off my rental trailer and i had to drive all the way back there to have them send a confirmation email that the trailer was returned.

Évaluation :

3

The truck had over 125k miles on it and it "ran" like a truck with 125k miles on it. Not ideal and sounded a little "rough" in the first 2 gears. But the reason I wouldn't recommend "this location" was that the truck had less than 1/8 a tank of gas with "26 miles left" to drive until it ran out of gas when I started it up. And the answer from the staff to "my bringing this up" was "just bring it back as you found it. That is the first time renting cars or trucks for over 25 years that "that" was for "the customer" picking the truck up to "then go" find a gas station at the beginning of the rental.. So I had to put $20 of gas in it knowing that I could certainly "put a lot more" then I needed to. Why the tank wasn't "full" and I could then just "go back to a gas station and put as much gas back in to "make it full" upon return like every place I've ever rented at in history is just simply "odd". They had a ton of trucks and lots of good supplies inside. So it seemed like a good place. However "if" the customer picking a truck up with less than 1/8 a tank of gas then needing to go out to get gas right away is "normal" then again that is just odd.. "Putting stress" on your customer at the start of the rental should never happen. It should be simple and stress free with nothing to think about other then putting the key in and going to my destination. My experience at this location was far from normal or stress free.

Évaluation :

5

Great, knowledgeable customer service.

Évaluation :

5

They charged me 35$ for cleaning, they are supposed to charge you if the truck was very dirty which was not the case, the truck’s transmission barely got me through my move

Évaluation :

2

The fuel in a truck I rented was indicated at seven eights on the paperwork, but was only at 5/8 in reality. I have a photo to prove it. The staff was too busy so I didn't want to bother them. And that I pay extra for gasoline, about $20 more than I should have.

Évaluation :

5

Good services and kind

Évaluation :

5

Truck check engine warned of needed oil change. Otherwise, smooth experience

Évaluation :

1

My truck was not ready when it was supposed to be

Évaluation :

3

Have the staff learn how to park a trailer that’s attached to a vehicle when the customer doesn’t know how to park it.

Évaluation :

5

The 2 agents who assisted us were very kind and professional and helpful. They made the entire process so easy and we didn't have any issues. I really appreciate all of their hard work and kindness very much. I will definitely return when I need uhaul services again :)

Évaluation :

5

This location has been excellent for me have used them 2 times very efficient and great location !

Évaluation :

3

Hire more staff for a predictable weekend amount of customers.

Évaluation :

5

Awesome.. Awesome.. Awesome what else can I say about this place other than they are simply AWESOME

Évaluation :

5

Hands down the most amazing storage facility I've ever used staff is amazing the place is clean the staff is great and the manager jazmine is amazing...

Évaluation :

5

All staff were great!

Évaluation :

3

Could definitely use more safe. I had to be sent to another location to get my auto transport taken off because there was only 1 employee and she said she wouldn't be able to do it for me she referred me to the Apache location.

Évaluation :

5

Very clean, great Staff members.

Évaluation :

5

Jazmine was Awesome. I had a very tough time with Uhaul with this rental. I rented a 15' truck and tow dolly combination from Las Vegas NV to Tempe Az. I was told I would receive 1 FREE month of Storage, they gave me a place to do that. Except when I went there, the gentleman that worked there said they have never offer the free month rentals. I was originally supposed to return the truck to Tempe, then it changed to Scottsdale, then it got switched to Phoenix which was 25 miles away ( the truck got 7-8 miles a gallon at $4,25 a gallon). I called the 800 number and they told me to go to this store at 800 N McClintock Dr in TEMPE. That is where I met Jazmine. I was getting upset with Uhaul because of all the running around they were making me do. She was happy to get me the free month of storage ( I had to get renters insurance, $7,95 a month). She told me to call Uhaul again and see if they would switch my return to her store instead of me having to drive 25 minutes. She made my experience a lot better. She did an amazing job. Merci

Évaluation :

1

It was terrible. Waste of time. The staff had no idea what was available and what would fit my 26 foot truck. Wasted my time and money.

Évaluation :

4

I was attended to quickly, I was treated respectfully, and in a timely manner. I will refer you to my friends.

Évaluation :

5

Thank you for working w me.

Évaluation :

5

I'm very happy that your staff hooked up and unhooked the trailer while at your locations.

Évaluation :

5

U-Haul made my move easy from start to finish…. It was almost flawless. I honestly wouldn't mind opening up a U-Haul bussiness when I retire

Évaluation :

3

There should be more of a selection of climate controlled units!

Évaluation :

3

I need my unit 2 days after the month started because my son could get the keys to new house..I think pro rate for the 2 days would have been nice not being charged the whole month

Évaluation :

5

JEFF was great

Évaluation :

2

Had multiple issues with management and having a kick half cut off and not able to get into my unit to get my passport could never get a hold of the manager and was just charged for a full month despite being moved out and forgot to call and would not get a refund for the month I was just charged for. Very unhappy abs will never recommend again

Évaluation :

5

We have rented from this facility for 4 years. The new manager that is there now is the best this facility has ever had. He was extremely helpful, patient, and knowledgeable.

Évaluation :

5

Good customer service. Friendly employees always ready to help

Évaluation :

5

S.O.

Évaluation :

1

This was the worst experience I've ever in countered and bill never use uhaul ever again nor will I refer uhaul. Your company is a complete Circus

Évaluation :

2

Storage unit door was never fixed even after reporting it to the office. Extremely hard to open it - rubber on bottom of door hanging off it and door itself very difficult to lift open. Difficult to maneuver in and out of facility due to too much rental equipment blocking driveways in out and inside facilities.

Évaluation :

5

Everyone was super helpful and easy to talk to and get my questions answered.

Évaluation :

5

This rental was fast and the staff was very helpful in getting me lined up and contents stored quickly

Évaluation :

5

Staff was very professional and attentive to my needs. Would definitely recommend to others. Facility was clean and well lit.

Évaluation :

2

This is hands down the worst storage facility experience I've ever had. Staff wasn't helpful. Are storage door was really damaged and when we told them they just ignored it. Also my storage was broken into and nobody ever really helped out. When I called corporate to find out the status of my situation. They had not been informed of what had happened. Apparently the employee that reported the incident never properly informed corporate about the incident. I'm very disappointed in how uhaul chose to handle this situation. It appears to me that this was a inside job because whoever broke into my storage knew my code and only targeted my unit. No other unit was broken into. So no I will not ever recommend this place to anyone.

Évaluation :

5

Donovan Thomas was a pleasure to meet and work with he went above and beyond to help us with our moving needs and the storage unit in arizona.

Évaluation :

5

Great process, great people!

Évaluation :

5

Very friendly and experienced personnel

Évaluation :

5

Donivan is one of the most competent and customer service centric people I have ever come across. He is ways very friendly and quick to help with what ever you need. He deserves a raise!

Évaluation :

5

The young man behind the counter was very helpful!

Évaluation :

5

Storage unit was perfect fit for all my personal items. Had good experience.

Évaluation :

1

Regarding the Mcclintock storage: NEGATIVE STARS for management communication. I had a storage locker for my child who attends ASU. I was driving through Tempe to collect the stuff and return home. All I wanted to know was if my gate card had a numerical code in which I could use if the card did not work. That's all. A thirty second phone call. I called the McClintock phone number three times, each time on different days, at different hours as it said while on hold they were "busy". Really? That busy? They couldn't answer it and say we are slammed busy, we'll be right there to help you. Each time I was on hold for more than 15 minutes. NO ONE picked up or picks up the phone. After the 15 minutes of holding I was then transferred to a national call center who told me they left messages for the manager or employees at Mcclintock to call me back. NO ONE CALLED ME BACK. NOT AN EMAIL. NOT A TEXT. NOTHING. It's always funny how a business is happy to take your money but when it comes time for customer support everyone just happens to be busy. If I was late on my payment, managers/employees find the time for late fees and collection centers. My final time I called, I stayed I hold yet again for yes, you guess it 15 minutes. And yes, I was transferred one more time. This time though it was to Neferti Hernandez. She took my information and even emailed and texted the McClintock manager to contact me through email, phone or text. Once again. NO ONE did. They couldn't give me 30 seconds of their time. Now If I were to give Neferti Hernandez a rating: 50 STARS. Yes fifty. I hope this email or response finds a way to her manager as she deserves praise. Uhaul is beyond lucky to have a polite, considerate, friendly, responsible person who was competent. I could write 100 more positive adjectives about her. The manager at McClintock should call Neferti Hernandez and learn how 2 minutes of being helpful goes a long way. Manager at McClintock Uhaul, please remember, you are not the only storage facility in Tempe. In business, you're only as good as your last job. You make hard working people like Neferti look bad. She did her job, you need to step up and do yours.

Évaluation :

2

This facility needs major work as far as customer service is concerned. Every time I called the facility, no one answered the phone and I would be automatically connected to the corporate office. Living out of state temporarily and being unable to connect with the office staff where my storage unit was, made for a very uneasy feeling and had me constantly worried, until just yesterday when I was able to clean and close out my unit. Tony, the previous manager, was the best employee this location had. I would never recommend this location in general, whether it be for a moving truck, storage facilities or even moving supplies, to anyone I know, as I would hate anyone I know to feel the way I had. Best of luck to this location and it's dire need of quality customer service skills.

Évaluation :

1

Everything with you guys has been great till we got their Friday to empty the unit. Two guys working on Friday 8/14 around noon were beyond rude , not helpful, and very unprofessional. My son, Sean went to the counter politely told the two guys that he left his key at home (in California) could they help him get into his unit. One guy looked at the other guy rude and sarcastic and said "what can we do? " They pretty much said we can't help you at ALL period. My son asked can a locksmith help? Can you recommend a locksmith if so? They said" No " and "No"... Just rude and unprofessional. Then, when I stepped up they said it's a liability. That is fine to me, but I'm sure they've been in this situation before and could of had a different approach and been more helpful.. If I were in your shoes, I wouldn't want these two being the face of my business. Makes your business look very bad! I would think twice about getting rid of these two.

Évaluation :

5

Donivan was one of the nicest and easiest people to work with he went above and beyond to help us out and get our unit ready.thank you

Évaluation :

5

Very professional and friendly. Very helpful and polite, answer all of my question and gave me valuable information. Thanks you for all of your kindness and thoughtfulness. Ms. Calbert

Évaluation :

5

Staff is great.

Évaluation :

1

the staff treated me badly and when i told the employee. he continued on with the bad behavior. the supervisor was right there and did not step in and take over. i don't like the way i was treated and while i was moving out of my storage unit at this location.i felt nothing worst then to be treated badly as you are moving out. the employees just don't know how to talk to people. i will not use this uhaul location again.

Évaluation :

3

The storage was not large enough for us to use.

Évaluation :

2

I kept on receiving notice of not paying when u received a free month. I called twice and still got emails including my amount due and late fee. Even after calling we were told we left the lock on it. This is not true because I have the lock in the glove box of my Honda. We had trouble opening the door and even got locked out of it. The people were great but unfortunately the facilities and support were sub par

Évaluation :

5

The staff at this location are amazing! They went above and beyond to assist me when I lost my keys to my lock. I never had a problem with accessing my storage unit are gaining access to anything.

Évaluation :

5

Staff is knowledgeable, friendly, efficient, and the facility is immaculate.

Évaluation :

1

I went back to the storage unit and find out it was locked and I could not unlock it! it was supposed to be left open for me!

Évaluation :

5

Neftali and Dominique were amazing to work with! They went above and beyond to accommodate us. I highly recommend this location!

Évaluation :

1

They fired two manager's and needed to firer the third. The place is always too busy, because of A.S.U. and it makes it impossible to do business with them. There employees always had an additude and

Évaluation :

5

Great team at this location. Professional and friendly. Thanks for all your help!!

Évaluation :

5

Amazing team at this location!! ⭐️⭐️⭐️⭐️⭐️

Évaluation :

5

This locations manager is great! Very helpful, professional, and knowledgeable. I cannot remember his name, but he is a well rounded individual. Also, facility is clean and easy to access.

Évaluation :

4

I would only recommend because of Jeremy the GM The workers on the weekends at this location, are lazy and worthless they are not helpful at all to the customers. They act like we are intrudin

Évaluation :

5

Case Foundation has been neighbors for the past 25 years and have had a storage unit for near as long. Our experience with your staff over the years has been excellent. Thank you Paul

Évaluation :

5

Short from being understaffed to support customers needs, this place is great. BEST employees I have seen around, great manager.

Évaluation :

3

No comments

Évaluation :

5

I think you guys go above excellence I appreciate everything you’ve done thank you

Évaluation :

5

Jeremy is very helpful and curteous.

Évaluation :

5

Have been trying to reach Jeremy. Phone number is for corporate office. Would like to make arrangements for items in truck. Please call me 480-510-7072. Thank You.

Évaluation :

5

Great service and product availability. Helpful and knowledgeable staff.

Évaluation :

5

Well trained and professional staff.

Évaluation :

4

Due to U-Haul not having someone forklift certified on site, I Was not able to get my UBox on Sunday, had to wait until Monday. Who do I need to contact about my $50 late delivery credit guarantee?

Évaluation :

5

I really enjoyed the customer service that Issac at the Tempe Location. He was super helpful and knowledgeable on the needs of my day.

Évaluation :

5

Merci