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James MalveauaCustomer Reviews for U-Haul Moving & Storage at MacArthur Dr
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Nothing everything was nice and easy
Howard BrodnaxVery good customer service .
LANE GAUTHIERDoesn't work with the customer with a short term payment plan. A reason to keep my belongings. Will never use this place again.
ELODIA URZUA | Expérience généraleThe staff was not helpful- was supposed to get 1 month free of storage but staff couldn’t explain why I paid.
Kelli SuttonAgain the efficiency of the operation was obvious, saving me time.
roger skluzacekThe young lady that checked in my equipment was very friendly and professional.
Kevin ChamblissNot go up on the price.
Clarence JacksonGreat customer service and expedite closeout return. No improvement as far as I experienced necessary
Rhonda JohnsonNothing at all
JUSTIN LAMELLThe signs posted for the card access are incorrect. I had someone with a bigger vehicle waiting on me when I was trying to get in to my storage. Because of the wrong hours being posted I wasted my time, and another individuals. They need to correctly display access hours because you cannot access it up to 10:00 p.m. as it says. You can only access until 7 p.m. Please correct that for future individuals so they have the correct information.
Thomas Ellestad | Expérience généraleI wanted to rent an appliance dolly and there were none in stock. So maybe stock more dollies.
Kathy BaileyNothing at all good customer
JUSTIN LAMELLNothing at all
JUSTIN LAMELLPlease call me at 3183448459
ROCHELLE LEE | Premières impressionsMy experience was pleasant and professional. Staff were courteous, and knowledgeable. Good job!
Mark JonesRien
JUSTIN LAMELLAgain , the staff was super friendly , and professional . One of the easiest drop off I've ever done.
Ruben VelayosGreat, Friendly service; All good! Personal help was superior!!!
jay stevensProfessional and friendly people from start to finish!!
Chrisina Taylorwhen we went to return our van, there was only one person there. Although he was knowledgeable, that held us up as 3 customers were waiting.
Catherine RobertsVery nice and very professional people
Kevin LavespereShane helped connect the trailer and the experience was wonderful.
Louis GuidryNone.
Joseph SullensThe gentleman that processed and assisted me for the trailer was fantastic. Great customer service skills and was very helpful with any questions I had about the trailer and how it would work on my vehicle. Next time I come in for anything I need I will look for him to assist me.
Michael TerraJust keep up the good work and do not change anything.
SANDRA RADFORDRien
JUSTIN LAMELLThe rental and return went very well
john meloyIt became apparent during the trip that the truck was leaking. Several of my items were damaged including a brand new KitchenAid mixer. Also, I would like to know how mileage allotment is determined. Based on the trip, I knew I was going to go over the mileage allotment. This feels like double dipping. If I have to pay for 5 days, I shouldn't be charged for mileage. If I'm charged for mileage, I should be able to decrease the amount of days.
Taylor ScottThe only issue I had with the cargo van was it smelled like an ashtray inside. When I opened the door it hit you like a slap in the face. The van ran well. I recommend that someone use some fabric freshener and or air freshener when they find someone did not follow the policy on not smoking in the vehicle.
Tom ForceEverything was awesome!!!!
eddick mooreThe link I was sent doesn't work. Long wait for call center to help with reservation. I have received excellent service at U-Haul I Alexandria
Donna WallerVery professional easy pickup and drop off was a breeze.
Frederick VanAlphenThe storage unit was not cleaned and I was suppose to get the first months free for unit but was charged
CHRISTOPHER HILLGreat Experience!!
Harry WelchS.O.
Shelton WhiteI showed up the first time only to find out they had canceled my appointment. Nobody called to let me know, so i drove all that way and facility hsd canceled with no notice.
Gary HiattThey they help me out a whole lot
Judy Wright | Premières impressionsFriendly and efficient staff. Quick service.
Karen HaymonStaff stole the dolly that i returned and i have 3 witnesses...THEY ARE THIEVES I DO NOT AND WOULD NOT RECOMMEND THIS UHAUL LOCATION TO ANYONE
JENNIFER GRANADORien
JUSTIN LAMELLThe man was very nice and very polite he made me feel safe about the whole thing
SHAKENDRA CHANEYGreat service and readily available on short notice! ALWAYS U-HAUL!
TINA CARNEYThis was my first experience with delivering a vehicle to a location that was open. The young man was very pleasant and friendly. The time that it took for me to drop the vehicle off was very efficient and quick. This is a really nice facility
Patrick HarrisonEmployees were very nice and explained things well. I picked up at one location and dropped off at another - very good system
paul arbourExcellent service à la clientèle
Edward ColemanArrived a day before schedule to location which was great. Merci
Kelly DucoteThe service was fantastic and timely!
mark jonesRien
JUSTIN LAMELLS.O.
Lorena McCreeGreat fast friendly service with ease of rental and return process.
Major LuskVery easy. Work was professionally done.
ROBERT ESPEJELabsolutely nothing you do need diversity maybe you need to look into that otherwise the company is functionally sound!!!
charles walkerWorkers were very professional and polite at the center,building and the surroundings were very clean clean and neat. The only issue is the after hours manger Diane is hard to be reached when you need her , she doesn't answer calls, text, emails,etc. other than that my experience was great!!!!
ANGELA MORRIS | Premières impressionsI will use again if needed
jannie ealy | Expérience généraleThanks to everyone who that gave me good service I appreciate everyone
Henry Jones | Expérience généraleCustomer Service was horrendous . Management very inconsiderate and rude.
Shakeila Sweazie | Expérience généraleI needed assistance and the lady had an attitude and seemed very frustrated when I was trying to get information and help. It took for my mom to call corporate to finally get some help .
Demetria Williams | Online Move InI'm was very surprised how easy working with This company.Most of information was on line and in person. Long Distance Travel with an auto trailer. And VERY large Truck. Greatest experience Every.
Carolyn Henderson | Premières impressionsThe Staff was very friendly and professional gave great feedback on storage and retuning of the truck would recommend anyone to them the best service overall
SHIRLEY CLEVELAND | Premières impressionsThe girl was nice and friendly , but the guy was arrogant and rude at the alexandria , la location. Very sarcastic. Unwilling but seemed forced to help when needed. I definitely won't recommend this location .
THOMAS JESTER | Premières impressionsThank You sooo much for the accommodations 🙏🏽😘
JACQUELINE SMITH-RICHARDSON | Expérience généraleStorage unit does not even have lights and climate control could be better for the proce
SEAN COLE | Premières impressionsGreat Customer Service.. unit are well cleaned and Maintain.. i Had no issues.. Great Service..
Clay Deschaine | Expérience généraleIt was clean, but the storage area smells of mold.
Laverna Craigg | Premières impressionsThe workers are very knowledgeable and friendly . They are eager to help you . The storage areas are old and need repair and inside lighting . This is no fault of the workers . They maintain the area to the best of their abilities . They are quick to help you . The facilities need a makeover especially for the price you are paying .
LANE GAUTHIER | Expérience généraleUhaul is a reputable company and is reasonably priced option
Julianne Eason-Grinstead | Premières impressionsThey went all out to make sure all my needs were met .
LANE GAUTHIER | Premières impressionsAny given time the staff would be rude or outside smoking
David Wyatt | Expérience généraleI don't remember the name of the young lady who helped me she was amazing! We did have to wait about 45 minutes because there were several people in line but honestly that didn't matter because she was providing the same customer service to every customer.
TRENT HALL | Premières impressionsGirl was rude. At first said they had no record of my reservation, then she miraculously found it after a few minutes. Then said I didn't purchase a lock with my reservation. I did. Don't know how I'm going to get a refund for that. Had to buy one from Wal Mart. Seriously, store your things somewhere else.
Charles Zangla | Premières impressionsService à la clientèle formidable
Ronnie Scott | Expérience généraleAlways clean. Lighted well. Price is excellent!!
Teniya Gunter | Expérience généraleWas hoping for a refund from. When I paid our bill 9/25..since we are not using it in October now. All in all everything was great..thank u!!
CHRIS LAND | Expérience généraleGreat people - good price
CHARLES BATTAGLIA | Expérience généraleThe staff at the McArther Drive facility are very polite and helpful.
Trina Thornton | Expérience généraleWent in to obtain a storage bought the storage was told office would close at 5 and I needed a special lock. Went bought the lock and a few of my things and was back maybe 3:20. I unpacked all my things loaded them on the cart and proceed upstairs to my storage. I get to the storage and there is a lock already on it. I was already tired and hot from packing unpacking and walking upstairs to the storage. I made several attempts to call the front off both my personal phones and the call button for someone to answer no one ever did. After five minutes of calling I gave up left my items unattended and walked to the front hoping if I left my car no one would take my things. No employee is to be found I walk back to my car push my stuff on the cart to the door said forget it walked back to the front for a refund and explained the situation. They were okay with giving me a refund but I needed my debit card I walked back to my car packed all of my things drove to the front and was finally given a refund. I hated my experience. If someone buys a storage it's UHauls place to make sure everything is ready for that person who's spending money especially if they have to walk up a flight of stairs
Catrice Ellis | Expérience généraleThe women went out of their way to show us all the details and the price is terrific for the facility!
CHARLES BATTAGLIA | Premières impressionsThe staff at this location is the only reason this facility got any stars. The staff was very helpful and friendly. For comparable prices of other storage facilities in the area, you can get much nicer, cleaner, and more secure. This place is in dire need of updating and maintenance.
Ricky Mitchell | Expérience généraleThe sales lady was very nice and helpful.
Kia Babino | Premières impressionsThe staff were super helpful, friendly and accommodating. Great facility
Belva Leger | Premières impressionsAfter talking to 5 different people on the phone with u haul I decided to go to the uhaul store on S MacArthur dr.They finally got my order straight..They were very helpful and courteous.
Joyce Veal | Premières impressionsStaff was very helpful and friendly. Storage unit was just what we needed.
Catherine Flynn | Expérience généraleGreat customer service and very helpful.
Catherine Flynn | Premières impressionsThe young woman that finalized my rental and such was a perfect professional. She was friendly, knowledgeable, and informative. I am quite satisfied.
Jonalyn Reynolds | Premières impressionsRude, unwilling to accommodate their customers. Took forever to get in touch with.
Calob Hines | Expérience généraleNice
jeanette washington | Expérience généraleGreat thank u
Kimberly Clark | Premières impressionsA clean, well-lighted place. Employees are friendly and informative.
John Troncale | Expérience généraleEverything went very smooth, everyone was very attractive and a pleasure to do business with
Rick Malmgren | Premières impressionsThis is an excellent location to store your household goods and personal belongings.
SABRINA THOMPSON | Expérience généraleEven though staff was very busy, they were very polite and very professional.
JULIE THRASHER | Expérience généraleGreat service, very satisfied!
MICHAEL JENKINS | RéservationWeren't clear on the prices for U-Haul truck rental and I ended up paying way more than I should have had to.
Jennifer Foster | Expérience généraleListened to concerns and very understanding.
JULIE THRASHER | RéservationThe second shift was not nice at all they need more training they looked all crazy when u walked in just wasn't not nice at all
Veronica Parker | Expérience généraleThe folks at this store are top notch. They know their business and work from opening to closing at top speed.
William Kennison | RéservationGreat !!
carl stokes | Expérience généraleGood staff and facility. Highly recommend
EDWARD HAIR | Expérience généraleIt was always excellent service and the workers are very friendly
SALLY MARTIN | Expérience généraleAll good!
Campion Murphy | Expérience générale