Customer Reviews for U-Haul Moving & Storage at MacDill AFB

Évaluation :

5

Kenisha was wonderful. Extremely professional, helpful, and went above and beyond.

Évaluation :

5

Great service with staff!. Storage was clean. Easy check in

Évaluation :

5

U haul - you guys were great. The made the whole process of moving easy- from the truck to the tow dolly and storage unit. Everything went great! Ty

Évaluation :

5

The staff at both Macdill and Gandy U-Haul in Tampa, FL are the most friendly and helpful folks I've experienced at any U-Haul I've been to in the past. They were helpful in helping me move in and move out and kind all around. Thank you again from a grateful Soldier who's moved all over.

Évaluation :

4

great service..

Évaluation :

5

great place, friendly employees, took care of all my needs

Évaluation :

1

As I was gone I had to dispose of multiple items due to rat droppings and pee and a dead carcass that was found in the facility.

Évaluation :

5

Kaneshia was very helpful with a great personality. Poor thing had troubles with her terminal but figured out a workaround to get us the storage unit. Thanks

Évaluation :

5

Great space with friendly and informative employees, highly recommended!

Évaluation :

5

I appreciate this place, and would recommend it to people in the area. Unfortunately, I am now in a different city and have to move out of that unit. Thank you for everything you've done!

Évaluation :

3

Lighting could be better. No one ever in office to answer questions

Évaluation :

5

It was great. Staff was also great.

Évaluation :

5

The staff was very professional and assisted with my storage needs. Merci.

Évaluation :

5

The Team at Mc Dill Air Force Base was very helpful and professional.

Évaluation :

5

Courtney was awesome. We had this unit for several years. No issues or problems ever!

Évaluation :

4

Everything was great with one exception. The slide for the unit door does not move easily and required a tremendous amount of force to open.

Évaluation :

5

The guy working in the storage front office was great, respectful and answered my question like he knew what am going to ask , also provide me with extra information since that was my first time storage rental experience and he made easy. Best Regards

Évaluation :

5

Kimberly from the U-Haul on Gandy was very helpful and courteous. It was a pleasure doing business with her.

Évaluation :

5

Great Experience

Évaluation :

3

Have someone in the office during regular hours during the week... like 9-5 at least. No one was ever there.

Évaluation :

5

The staff was very helpful and considerate. I couldn't be happier with my experience.

Évaluation :

5

Easy and quick. Convenient location.

Évaluation :

4

My account pay date was Dec. 29th. I Moved out jan.9th. 2023 Would like to know, if you am gonna get the payment prorated? My contact is 313-778-3670 Raymond Lile Thanks in advance

Évaluation :

5

Fast, easy set-up, competitive pricing with discounts available, and convenient access and location, would recommend.

Évaluation :

5

Thanks U-Haul for your professionalism and great facilities.

Évaluation :

2

Another customer, had the exit blocked, would not move the minivan . Used foul and threatening abusive and racial language. This was not a safe environment, attempted to call the remote emergency number, no answer. Referred me to U Haul. Com. No assistance available. Threatening behavior had my wife concerned they might have a gun. We are elderly, ourselves not an environment for anyone to feel safe . Just not good. Notified the office Monday. They will look into the incident? Norm Michaud

Évaluation :

5

Excellent location and service.

Évaluation :

5

Thank u

Évaluation :

4

Check in closes at 2 pm, could be later

Évaluation :

5

no comment Every thing was great

Évaluation :

5

Very good experience. Great service and price.

Évaluation :

5

Great experience

Évaluation :

5

Merci.

Évaluation :

4

More climate controlled units would be nice!

Évaluation :

5

The person who helped us were more amazing than Ian able to articulate! Sylvan was soooo helpful!!! Public storage is fortunate to have him as an employee

Évaluation :

5

My storage shed is on the outside of fence and some times when I go their, their is a u-haul truck park right in front of my door which makes it a lot harder to get to and I then have to carry my stuff alot further. And by the way their was not one in the office

Évaluation :

5

Everything was better than expected all interactions with staff were extremely pleasant

Évaluation :

2

Staff was not there at 9 or noon had to wait for some from another location. They didn't had the unit we reserved so we had to except a smaller one. The unit was missing a panel at the top and when I called the person said that is how they are. Which was a lie because the unit next to it had the panel. When I told him this the called dropped.

Évaluation :

5

Faciles à utiliser

Évaluation :

5

Kimberly is always such a pleasure! She goes above and beyond to provide the best service and works as fast as she can to help me in my issues. Pleasant experience! Great employee

Évaluation :

2

Well done, accommodating and flexible to my needs

Évaluation :

5

The gentleman that helped me get checked into my unit was top notch. Very helpful, very friendly and definitely someone you should be considering for management.

Évaluation :

5

The customer service was amazing. I've notice since the pandemic began, customer service has gone down hill in pretty much every industry. Kimberly from U-haul restored my faith that maybe things will get better. She was nice, available and very responsive! Ten out of ten customer service!!!

Évaluation :

5

Everything worked fine for me. Special thanks to Mrs Kimberly, Judy and Country ,

Évaluation :

5

Kimberly went above and beyond to help me with my reservation and picking the right size unit. Excellent service à la clientèle.

Évaluation :

5

We've been very satisfied with the storage throughout our military mission with our household goods and automobiles. Thank you that we have peace of mind with our belongings. Sincerely the Gomezs

Évaluation :

5

The guy working behind the counter was awesome, friendly, and beyond helpful! Keep up the great work!

Évaluation :

4

Both Kimberly and Paul were very friendly and helpful in selecting the right location and size of storage unit for me.

Évaluation :

4

Non

Évaluation :

5

Courtney was there for me when I needed a temporary 5 x5 storage unit and she accommodated me same day. I highly recommend U-haul storage.

Évaluation :

5

The staff went above and beyond the required job. They knew of new units available at a diffferent location. So, they drove to that location to make sure it was open in order for me to get it right then and there.

Évaluation :

5

Though our reserved space was not available when we arrived, staff accommodated us with equal space in two units, then said we would receive credit for one of the spaces for the 2nd month. That resolves the inconvenience of having two units, and also provides us with a little extra time to hopefully downsize.

Évaluation :

3

The only reason I'm giving this an average is because the owner/operator was never there. We went December 31 at about 3 PM. That was understandable. We went Sunday, January 2 no one there. Why are bars posted on the door we're not gonna use them

Évaluation :

5

Friendly and professional

Évaluation :

5

The gentleman that was working the desk on 12/19/2021 (8-3 pm) was very professional and calm. I appreciate a person that knows how to deal with the public. I hope that you recognized when you have good people

Évaluation :

5

Friendly employees and very helpful

Évaluation :

5

Great rates

Évaluation :

5

Kimberly handled the transaction without delays or error. She was professional and proficient explaining the process, no questions needed she covered it all, great job!

Évaluation :

5

Very well-managed clean and convenient location.

Évaluation :

5

Very helpful staff very clean thank you

Évaluation :

5

Kimberly is an outstanding employee. Very attentive, smart and kind. Sam was really great too. All of your employees are friendly and enthusiastic. Thanks to all of them.

Évaluation :

5

Owner went above and beyond

Évaluation :

5

Sylvan was the representative who greeted me and explained my storage options. He was OUTSTANDING!! ....very professional, knowledgeable, and competent. I am very happy with this experience so far.

Évaluation :

5

The young lady that assisted me was over the top helpful

Évaluation :

5

Betty Lou was great!!

Évaluation :

5

It was the best U Haul experience for me. Staff was great.

Évaluation :

5

Great Customer Service, thanks Courtney 😉

Évaluation :

5

Kim was great she answer all of my questions and needs.

Évaluation :

2

No personnel available when needed. Multiple malfunctions with the gate code and the gate card. Called multiple times, walked up to the office, but could not locate anyone to close up my storage contract. Not very clean. Not happy with the service…

Évaluation :

5

Except the front boxes were wet . Like it got flooded or rained in .

Évaluation :

5

Courtney Ritz at the Tampa Gandy location was amazing. Knowledgeable, friendly, customer focused!! She made our interaction with UHAUL perfect!! Please hire more people like Courtney Ritz!!!!

Évaluation :

4

I had some property damage from leaking roof glad I had insurance but I-haul handled the claim quickly and I was satisfied with their help

Évaluation :

5

The storage facility at MacDill met all of our needs. 24 hour access to our property and the friendly staff was awesome. I will be using this location again.

Évaluation :

5

Having my storage space about twelve years, I only experience one hiccup with billing; but it was corrected immediately. MacDill Storage is the best. That's where you want to store your items.

Évaluation :

4

Merci

Évaluation :

5

Taking care of my storage needs was a breeze due to the great help from the staff. Service members and family friendly also.

Évaluation :

5

Sylvan? the young gentleman was truly wonderful. I walked in.. all stressed out with moving situations.. he jumped in and looked things up for me, advised which type of storage he recommended, showed them to me and sent me on my way, much better off for having had the transaction with him. His level of caring customer servince was a blessing to my day. Merci.

Évaluation :

1

I paid for access to a storage building and was given a key card, which I assumed gave me entrance to the gate. It was not until 5:30pm (after hours), that I found out the key card was useless without the gate access code! I learned this on the date I planned to head out of town and needed to store items before leaving or it could impede my ability to travel (I am military and just moved to town and was temporarily living in a hotel, until I found a house. I had to rent another storage building online to store my things, so I could head out of town (complete waste of money). Of course I called every after hours number in an attempt to gain access to my storage building, but had no luck. I even email the manager and have yet to get a response (3 weeks after). I will never do business with them again.

Évaluation :

5

I received great service from the representative on duty when I checked in. He was extremely helpful and showed me the 5 x 5 storage size that I had originally reserved and then helped me to attain a larger 5 x 10 to accommodate me.

Évaluation :

2

They put me in the wrong size unit and over charged me for months, I used the online Chatman tool and they couldn't help me resolve the billing issue and there was no direct line to call the storage location, just the customer service location and the wait time was never less than 38 minutes. The storage location was never open before I went to work or after I got off.

Évaluation :

5

Great location and hours. Always have great interactions with the staff.

Évaluation :

2

Staff were nice and friendly when they were there. 2 occasions where the staff just wasn't at the office, due to emergency situations from what I was told by another location. This made it difficult to get information on my unit if needed or even use of the restroom. I would recommend having someone on call if this problem were to arise again.

Évaluation :

4

Nice except office availability

Évaluation :

5

Jack was especially helpful and professional. Five stars.

Évaluation :

5

Kimberly Sullivan was super helpful. It was a stressful move and she was definitely a plus during this time.

Évaluation :

1

I arrived at the Macdill location only to be turned away at 8am which was my reservation time. A woman sent me to the Gandy location where I waited in line for 30 minutes just to be sent back to the Macdill location. I arrived and finally checked out in person after 9am even though I had ride sharing set up for 8am. Very displeased with this, and will not be using Uhaul or recommending them to anyone.

Évaluation :

2

No one was at the uhaul place in person. so i didnt get a military rate for my unit and didnt have the luxury of seeing how much actual space was in the storage unit before purchasing

Évaluation :

5

Great staff…easy and quick pick up!

Évaluation :

2

I didn't get a truck until 20-25 min AFTER my reservation time. It was a mess and put me behind schedule. I then requested a follow up from UHAUL and still have not gotten one.

Évaluation :

5

Excellent service à la clientèle. Nice clean unit. Much more impressed with staff than unit. I'm pretty particular too..but the representative had GREAT customer service skills and appeared competent which is so rare these days. Give that guy a raise!

Évaluation :

5

Great rates military discount

Évaluation :

1

This was a 5-star storage until Mrs. Stephanie left. The staff that still physically sit at this location are awesome. The new management is horrible. Since the turn over, my 24hr card only works at certain times while others the key pad says that the site is closed. I was paying for the 24hr access because I work nights and I'm not trying to jack up my sleep every time I need something. I head back out the door for another deployment in January and was trying to get some gear out and pack stuff I wouldn't need. I called the GM number listed on the storage keypad/sign and didn't get an answer. Left a message. I never received a call back so I called again the next afternoon with no answer, another voicemail.. Still no call back. *** I pulled all my stuff out of this place and moved it to a different place *** I called the new oversite uhaul on Gandy talked to someone there and told them I want his boss to call me and I was told a couple days. It's now been a week and I haven't heard anything.

Évaluation :

5

Tina and Jesus are very good professionals and tremendous facilitators.

Évaluation :

4

Everything was well at the location above. However I was dissatisfied when I noticed my door was bent and had a gap and was not sealed with the door frame at the top of it allowing air and rain to penetrate the cab as well as alot of noise.

Évaluation :

1

The reason I would NOT recommend this facility and the reason I gave your an overall rating of poor is this....we paid our rent each month from the 27th to the 27th of the next month. Our October rent was automatically debited from our account on Oct. 27th and we moved out on Oct. 31st (5 days later). We have been told that because rent had already been paid there would be no refund of the remainder of the month we paid for and didn't use. This is a scam and is very unfair. You have rent for a large portion of the month we aren't using and you will, no doubt, re-rent the unit for double rent!! Very bad practice. I will NOT recommend you to anyone else and will, in fact, make sure people know about this usurious practice!

Évaluation :

5

The Staff were extremely helpful and obliging.

Évaluation :

5

Too far from my location. 45 minutes away from my zip code.

Évaluation :

2

Renters should be advised that the truck they are renting doesn't have a ramp. In the numerous rentals I have done over the years, I have never got a truck that did not have a ramp.

Évaluation :

5

Great place to store your goods. Make sure you have hurricane or flood insurance just in case.

Évaluation :

5

BEST EVER PICKUP LOCATION IN THE TAMPA BAY AREA!!! STAFF is on the ball!! Check in and out was VERY EFFICIENT, POLITE, COURTEOUS, ATTENTIVE, FAST!!! Sadly most pick locations employ VERY SLOW PEOPLE WHO COULDN'T CARE LESS IF YOU ARE STANDING IN LINE 30 MINUTES...YES I'M TALKING ABOUT GANDY BLVD LOCATION PEOPLE BEHIND THE COMPUTER DESK!!!

Évaluation :

5

Love how well kept the units and property are and appreciate the military discount !!

Évaluation :

5

The office manager was very professional. The truck that I rented was very clean and seemed to be well maintained. Keep up your outstanding service to your community.

Évaluation :

5

Very happy with the services

Évaluation :

5

Not sure, staff was friendly, helpful. They answered my questions without having to get back to me. Very reliable and affordable.

Évaluation :

5

Get a pickup truck rental for your location.

Évaluation :

5

We've been with this location for 3 years very convenient to MacDill AFB. Wonderful people here always helpful and kind. I will always do business here and recommend it to anyone in the future. Merci encore.

Évaluation :

5

Well kept and secure.

Évaluation :

5

Merci!

Évaluation :

5

Was very quick and efficient. I appreciate the free months storage. Very helpful, I exclusively use U-Haul for my moving needs.

Évaluation :

5

We loved our experience with our storage Unit. They were really accomodating. The place was very secure and the 24 hour access was very convenient.

Évaluation :

5

People and truck were great - your computer system is WAY TOO SLOW!

Évaluation :

5

Aucun

Évaluation :

5

Stephanie and her staff are excellent.

Évaluation :

5

Simply the best facility and storage experience we've had by far, with the most helpful staff. Stephanie and Sylvan were very flexible and went out of their way for us with during a very hectic move.

Évaluation :

5

Stephanie, Sylvan and Mike were outstanding: extremely helpful, patient and thoroughly a pleasure to do business with. They went out of their way to help us get into the right unit after changing several times. Very "local" atmosphere here unlike other storage facilities in this area.

Évaluation :

5

Friendly, efficient, staff was very helpful. Great facility.

Évaluation :

5

very helpful and friendly

Évaluation :

5

Great customer service and clean facility.

Évaluation :

4

The drop off location changed to during my rental. I had to call the line and ask to have it changed back and there was an extra $5 charge. Not sure what happened but I was able to drop off where I wanted.

Évaluation :

5

Jesus and Martha were very nice and accommodating making our moving experience less stressful. Merci!

Évaluation :

5

Allow me to add vehicle license plate to my SunPass account so I can pay the toll without having pay the fee through Uhaul. When I attempted to add the license plate it stated it was linked to another account and would not allow me to add the vehicle to my account.

Évaluation :

5

good location for military

Évaluation :

5

The stickers on the dolly with the instructions were scratched beyond being able to read them. Maybe periodic updating of these would make them easier to read.

Évaluation :

1

The employee that handled the transaction at the store was beyond incredibly rude, not to mention so unprofessional that I took a recording

Évaluation :

5

There was a plate that held the wiring harness in place that ha was supposed to have 4 rivets to hold in place. 3 WERE MISSING. As the UHAUL person in Tampa said, "this should have never gone out like this. There must have been a short in the wiring going through the tubular frame which cause the tail lights to go on and off while driving at night. I had to pull the vehicle off, wait till morning and have another person follow me to Tampa and then follow me to the dropoff per UHAUL reference number 1741802, since Uhaul would not pick up the defective dolly.. The person at the drop off in Tampa was extremely helpful, especially after seeing the

Évaluation :

2

The guy didn't know what he was doing. Miscalculated the miles I was going so o was charged additional. Also failed to tell me it was due back at a certain time.

Évaluation :

4

Great place to store items staff was excellent and would recommend it to anybody.

Évaluation :

5

Thanks for letting me store my car there.

Évaluation :

5

Very friendly

Évaluation :

5

Staff Excellent

Évaluation :

5

Customer service was very good!

Évaluation :

5

Great experience using this facility.

Évaluation :

5

I was pleasantly surprised how nice the staff were. They treated me with honestly, like friends and family! They are very friendly, courteous, and respectful. The area is very well kept. Merci.

Évaluation :

4

The store at west Gandy has significant internet problems with their provider “Spectrum” which caused problems for check in and check out.

Évaluation :

3

The pickup location was changed. My reservation was for Uhaul on Gandy Blvd. When I got there, waited in line, was told my reservation was at different location. No one contacted me to tell me my pickup location had changed. This is unacceptable. I drove from out of town to pick up a truck at a location that I chose. I had no idea where the other uhaul rental place was located. SOMEONE SHOULD HAVE CONTACTED ME TO LET ME KNOW MY CHOSEN PICKUP LOCATION HAD CHANGED!!!

Évaluation :

5

Stephanie Herrera at this location was professional and courteous, the customer before me really gave her a unnecessary hassle and was rude, but by the time that customer left, the representative was still very composed and expedited my services since I was on a time crunch. She is over worked and unappreciated! My review is a direct reflection of this uhaul location and Stephanie.

Évaluation :

5

Great service!

Évaluation :

5

The facility and staff are fantastic, they really go out of their way to make sure you have what you need and they always have a smile. Thanks for 5 great years of service.

Évaluation :

4

Rep was new and wasn't trained up yet, but was extremely courteous and also apologized for his lack of knowledge. We all have to start somewhere and that is fine! This is the only reason a higher mark wasn't given since it took a LONG time to checkout with the vehicle. Checking in was not done online since my husband does not have a smart phone and I was not with him. In spite of that, all went well, and we are extremely satisfied with our experience.

Évaluation :

5

Great Staff very helpful...

Évaluation :

5

The staff were very helpful and great to deal with....

Évaluation :

5

Immaculate property. Very helpful and courteous personnel. Thank you, Mark for all of your help and time.

Évaluation :

5

I ended up at this location 15 miles out of my way, when the 1st location at 2309 Angel Oliva Senior St. did not have the trailer I rented, on hand.

Évaluation :

5

Excellent experience. Great management. Will recommend happily.

Évaluation :

5

Staff is very friendly and efficient, no complaints here!

Évaluation :

5

This facility was the best storage facility I have ever used! The management was knowledgeable and very helpful...always cheerful! The units are IMMACULATE! Patronize a facility you can trust!!!

Évaluation :

4

Very clean and secure

Évaluation :

2

Make sure the uhaul is in working condition and have enough staff members to fix the problem, the truck had a dead battery and I had to go and purchase the battery and help install it! Pickup was at 9 am and we did not leave until almost noon and had to reschedule my movers for a later time as they were supposed to be at my home at 10:30am. Just an all around mess.

Évaluation :

5

Stephanie was wonderful and very helpful!

Évaluation :

5

very friendly, very helpful nice and clean area. thank you.

Évaluation :

5

Continue doing what you do. 5stars

Évaluation :

5

Amazing service both on the phone and at the pickup and drop off location... very Friendly and quick service from both locations... will definitely use again..

Évaluation :

5

The manager I believe his name was Mark Parker. Absolutely amazing and very kind and helpful. This was my first time using U-Haul and it was such an easy and pleasant experience! Outstanding!

Évaluation :

5

From the day I rented to the day I closed my account the staff was always very nice and helpful!

Évaluation :

5

Pleasant experience

Évaluation :

5

Super safe location and no problems with entering and exiting the gate. Great experience!

Évaluation :

5

Nice facility...it may be small but convient and nixe li

Évaluation :

4

I left the fuel tank WAY above what was required and you still charged me for 11 extra miles!! What a rip off. So now you have move gas and more money on miles even though YOU miscalculated the milage. I went from the uhaul to old house straight to new house then to uhaul facility. You guys always try to get the last dollar from people just trying to move.

Évaluation :

5

I was treated with respect and kindness at all times and I would not hesitate to recommend this storage facility to everyone and if needed I would not hesitate to utilize this facility again.

Évaluation :

1

The individual who handled my registration was incredibly rude and unfriendly.

Évaluation :

5

Nothing, service was awesome, both renting and returning.

Évaluation :

1

I never used it. I changed my move date with uhaul and I thought they would have updated all my other reservations

Évaluation :

5

Keep up the good customer service.

Évaluation :

2

"Nothing I can do for you" attitude.

Évaluation :

5

Great place to store your stuff.

Évaluation :

5

Improve parking

Évaluation :

1

I was running behind and got a voicemail saying that they were going to give my reservation to someone else calling looking for one if I didn't call back within 15 minutes. However, the lady was very nice when I got there. As she was doing paperwork the lady who they were trying to give my reservation to showed up and her response to the other lady was "she beat you to it." It was very uncomfortable. When I got to the car the seat position handle was broken and being 5'2 I could not reach the pedal. I had to sit on the edge of the seat and was unable to wear a seatbelt. The lady working tried to fix it and could not so I took off as is hoping the movers waiting for me could fix it. They couldn't. I am five months pregnant and had to drive a uhaul truck with no seatbelt. When I returned and told the lady that I was unable to get it moved forward, her response was "well the only thing I can do for you is give you a free storage unit." I thought that was pretty ridiculous considering we had a conversation upon pickup stating that I was moving all of my stuff out of my storage unit and that I was happy to finally get everything out into my apartment. There was also a problem with the air conditioning and she had mentioned that previous renters had mentioned something about it not working as well. Pretty horrible customer service I'd have to say.

Évaluation :

5

Stephanie is the owner, she was so helpful, she made things very easy!

Évaluation :

3

The A/C was not working,

Évaluation :

4

I only wish I would have been assigned to the location I picked during my online reservation. It sort of threw off my planning timeline but whatev.

Évaluation :

5

Good service

Évaluation :

5

Front window could of used a cleaning on the inside, other than that the truck was fine.

Évaluation :

5

The staff members at this location are the reason I use Uhaul. By far the best experience I've had.

Évaluation :

5

Stacey was fantastic! A real gem!

Évaluation :

5

Wooow Excellent Service thank Ms. Herrera

Évaluation :

5

Excellent service, I would definitely recommend this store and reuse in the future

Évaluation :

4

Employees are super nice.

Évaluation :

5

Stephanie Herrera is the best manager you've had in that facility in the 20+ years of storing there.

Évaluation :

4

Batch the toll charges and don't send threatening emails about charging for them.

Évaluation :

3

I would have given an Excellent rating, but they messed up. The main person running the place was very professional, nice, and did a great job. The person that processed my return was nice, but she didn't seem to care about the problem I'm reporting here. The day I picked up the truck, I called and asked what was the latest time I could return the truck that same day. The employee quickly said 'we close at 5'. I asked if there was an overnight return option, she sounded annoyed and said 'we close at 5'. So I got up early to return the truck the next day out of my way, and I see 24/7 return signs posted right by the drop off area. How did the employee not see or know that when she works there daily? She sounded annoyed on the phone, and I am annoyed that her ignorance or lack of interest in her job made me waste 2 MORE hours moving. I will go to the Gandy Uhaul store next time because of this.

Évaluation :

5

Stephanie was friendly and professional. Great representative of U-Haul.

Évaluation :

4

The only thing I would change is hours til at least 9pm. So many times I wanted to go after work and just one hour extra access would have made a difference. Other than that, great staff, excellent!