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Irwin ReimannCustomer Reviews for U-Haul Moving & Storage of Central Mesa
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The gentleman at the counter were so helpful and kind. You don't see that very often anymore.
Danielle HillGreat friendly service.
Dahra BevellThat the starting mileage and fuel level printed on the contract accurately reflect what appears on the dashboard actual non-smoking vehicles
Stephen MarvaI've used U-Haul trucks all over the country and have never had any negative experiences. Top quality company and it's employees are to be commended.
GAYLA MILLICAN👱🏽♀️
April Wynn | Premières impressions1st trailer I received was full of trash from the previous customer. I wasn't aware until I had driven to my home had to drive back to receive a new trailer. This cost me time and gas. When returning my trailer had to enter store twice before receiving assistance to unhook trailer and get it returned. That took up another 30 minutes of my day. Hopefully this problems will be corrected for your future customers.
Kenneth GauseThe manager and staff were very knowledgeable and helpful. They also were very engaging and polite. They assisted to make sure I had what I needed.
Carol Warren | Expérience généraleWilliam was wonderful!!
Janet KoathGreat service
Claudia PerezVery helpful guy at the counter.
Enrique HuertaExcellent service! Utilizing the UBox removed a tremendous amount of stress and made the move much smoother! I'm so glad I utilized this company! Thanks be to UHaul!
Deanna WallThe box was smaller than the website said and we had to leave some things behind. Not the fault of the staff.
Dale SheldonWilliam is FANTASTIC ‼️ He went out of his way to pick up my hitch from another location.
Gregory lyS.O.
Charlotte Thompson | Online Move InStaff was very knowledgeable. Best customer service we've had in a long time. Rental price for the utility trailer was fair & worth every penny! Merci.
Mary GothardI got sent to 3 different locations for a simple 10 ft truck. I wasn't pleased with this but I also didn't take out out on the staff as it wasn't their issue, it was with whoever does the scheduling of the trucks
SEAN MCGUIREGreat services
William Beamon | Premières impressionsVery friendly and helpful staff. I did need to call and find out if I could drop off vehicle the day before and when you call you can never get to the facility directly and the online help system has no idea how to support this request.
BRIAN BOYETTEGreat equipment & service! Thanks
Micheal KruskopMat was awesome!
GREGORY WOODRien
Roy DeoigNothing, service was great
Mark OdellMy experience at this location was smooth and professional. The counter attendant was friendly and polite. The location was clean and well-maintained. Only a large parking lot would make it better but this location is in a crowded area with businesses all around it. I liked this location because it is only a few miles from the house we were loading up so it was very convenient.
PATRICIA MCMICHAELGreat customer service. Friendly and informative.
John N Caruso JrKeep the great employees that served us so well.
William JostadAlways ask if they want a receptical on the outside.
Larry SattlerThe lady that helped us was great she worked the whole lot by herself until someone came to help after I left. Give her a raise which I would have given her name
Annette HintonAttendant was Very Nice and understaffed. Met her outside while she dispensed propane to 2 customers, while 2 or 3 more waited inside Plus my need for inspection
Kenneth RodriguezWas very disappointed to show up at the location we reserved at and uhail changed our pick up location. They called and left message at an incorrect number and weren't willing to adjust rates or do anything to make it easier for us. The location was out of our way and with freeways closed it was really a hassle. Not sure if we will rent again.
Joseph LunsfordI have recommended to friends this location is very professional… always a smooth transaction
Desiree ValdezGood service friendly and helpful.
don phamStaff was friendly… even offered me A drink… coffee, Propel, Gatorade, etc… the service provided was fast and efficient. I was in and out within the hour. I had a nice conversation with the staff member who was minding the store while I waited. I just can't say enough about this U-Haul branch!! Mac
Steve MaclellandRien
Haloti KaleAll Good
Noel JohnsonThis U haul center was excellent in providing service. Hitch installer knew exactly what he was talking about.. I would recommend this. U haul to all my family and friends.
MAURICE VALERIANOGreat associates
Bill ThompsonEveryone was great and very friendly
Robin BarkerSelf reservation is pretty cool and awfully convenient.
Isaac PalomoThis location was stupendous. They went above and beyond. They gave paper trucks to my kids, they made sure we had everything, and showed me the best way to put my new lock on my truck. They were also courteous and pleasant. Excellent experience.
RACHEL COXThis is the best UHaul location by far. They answer their phones and are polite, knowledgeable and professional. Renting from here is a smooth easy experience!
KAREN KRAMERFrom my first interaction with the GM Jake Umbs to the hook up of my car trailer with William, this was without question the best ever customer service experience I've had with Uhaul. Kudos to Jake & William especially....to Jake for doing the little extras (bringing tralier to his location, allowing me a ride to p/u my car) and to William for not only professionally connecting the trailer and assisting me (given my physical limitations) with storing my tow equipment. I highly recommend the kind and courteuos professionals at this Uhaul facility in Mesa.
Stan WilliamsIt was a highly professional and a wonderful experience. Kudos to James who assisted us with car hitch on Monday.
utkarsh dattaDropped off in Mesa AZ.Gentleman there was about to close but he stayed to help me. Very professional
salvador garciaWas fine
David SimonI add gasoline to the level that ,I founded and I steel got charged for gas not fear
ricky gonzalezI wish I would have gotten the guys name that I turned the trailer into, he was FANTASTIC
Tracey PaxsonEverything went great. The general manager is awesome. A great place and well maintained.
Raymond DeerI chose this location because there were real U-Haul employees there. I did want the hassle of using the phone app., dealing with people that are using this as a side gig in addition to their real business such as selling pizza or storing boats. The reviews of the side gig places always contain complaints about additional billing and issues. I did not need additional issues on top of moving 849 miles. he attendants at this shop were solid guys. The young guy - two weeks new- asked his supervisor about things he was unaware of. The supervisor seemed to be a good mentor for a young person entering the work world. I will use this shop again when the time arises.
Jeff BowersI had a great experience and I'm going to do it again real soon
Darryl LeeNothing much at this time
alfreado molinaI reserved a truck and 3 dollies ,when I picked up the truck they did not have any dollies.I had to go to another U HAUL location to get the dollies I needed for the move.I was not pleased .
stanley archerAll was great! Thanks
Micheal KruskopUhaul Rep called day of pickup to say I would have to drive an additional 6 miles to rent the size truck I reserved at another outlet...although she gave a reduced rate of 0,89/m...it still didn't make up the cost of extra miles...so much for guaranteed rental...so even if I had to travel 60 miles to get a truck..your guarantee holds...nice gimmick...she should have taken 12 miles off the rental. Truck vent/AC control was also broken... Other than that...I was happy to have the rental to get my household goods moved...I use Uhaul alot and will continue to do so. .
Lane MungerThe staff at this location always gives the best service and advice. The equipment is always available and functional. The facility is always neat and clean. Every one is friendly. We have been using this facility for some time and have always gotten excellent service.
MaryAnn HoltzVery good service, truck delivered quickly. Best part…..friendly service Thanks
Steve ReedThe employees were courteous and very helpful
Shirley ThompsonVery friendly and helpful! Great customer service!
David FarleyMy experiences at this particular location have always gone off without a hitch
Stephen MarvaHave more equipment available.
Ricardo PalacioExcellent service à la clientèle
JAMES WALTERSIt was quick and efficient, the check out was less than 15 min. Thank you!
Donald SmirlQuick and easy return even though they were very busy.
Mark NilssonThey said it would take 3 hours and took almost 5. Kind of hard to keep plans when this happens. Controller is mounted upside down. I'll switch it myself. The young man was nice but he shouldn't be inside helping if he has a job in the garage.
Daniel PirrieI had chosen a drop of location in CA. The service representative suggested I leave the drop of destination open so I could drop of when and where it was convenient for me. I was later contacted about choosing a drop of location and was given one very much out of my way. I was also told the reason for this location was that they were the only ones who could accept the equipment I rented, which turned out to be false.
Michael VezinaActually the staff and facility were above my expectations! I was impressed by the friendly staff and well-organized layout on display. Definitely would recommend this location again.
Ruth Von NeumanEasy drop-off. In and out in about three minutes.
Craig LeibertGreat job and very helpful!
LANCE SHERWOODLady helping was very very good and courteous. She deserves a Big Cookie.
Dave Jones | Online Move InI was given this location from the 800 number when I rented a truck, a month free rent was to be included it was not. The rent increased without any notice, thats just shady.
mike gendale | Expérience générale2947 E Main staff were excellent! Friendly, knowledgeable and efficient. However UHaul online stated that we were to rent at 125 W Hampton Mesa, AZ and when we arrived on location there was no office so we went to the office at 447 W Broadway Mesa, AZ one staff was training and the other was rude. The storage unit we reserved was not available and we had to go to another location at 2947 E Main Mesa, AZ. This was not acceptable from Uhaul corporate to reserve a storage unit and not have the unit available upon move in.
Kristen Halaas | Premières impressionsThe crew at this location is always great
William Perry | Expérience généraleVery nice, would use again. Thanks
Beverly Estrada | Expérience généraleJake and his staff were very friendly and helpful knowledgeable. Highly recommend this location!
Debbie McCleary | Expérience généraleThis location isn't the newest, most modern facility, but it is clean and well-maintained. This was by far my best experience with a storage facility. Staff was always courteous and helpful and Jake is very helpful and accommodating to make sure customers have a great experience. Thanks everyone, it was great doing business with you!
William Hirsch | Expérience généraleElevator out of date needs to be updated so you can ride to(up/down) second story with your items A/C not kept at a constant for items Humid several times
KATHLEEN POOL | Expérience généraleI have been charged $138,32 to my credit card twice now for a storage space that was supposed to be free! Please refund the full amount!
Jennifer Crawford | Online Move InIt's an older complex, we've had storage units a few times and I will admit they have been newer properties however they've been cleaner, so that's something that definitely makes you feel like someone is walking the property. Here it did feel as if we are locking it up and it's secure but we didn't get the same sense of security for the overall property that we would get where there is staff that walks though and picks things up.
Sharon Gibson | Expérience généraleYou have to enter your access code at 2 different locations to get in. The check in keypad near my bldg worked the day I moved in. It hasn't been working since then(2+ months). I keep asking for it to be fixed, otherwise I have to run into the office to check in. They say use the other one at the other end of the property. Not convenient..The office staff is great though
Debbie Porter | Premières impressionsThe units weren't lit nor climate control like stated.. as a matter of fact thermometer in hallway read 110 degrees..was being charged for climate control huge scam . Glad I went into check as I had climate sensitive sporting goods and collectibles..meth heads were also hanging out if not living in their unit..all in all pretty crappy place..
Attila Voit | Expérience généraleI've never had any problems with UHAUL. I will definitely continue to use their service.
Frances Baldwin | Online Move InVery friendly staffing
Debbie McCleary | Premières impressionsThe Unit was supposed to be climate controlled. It was super hot in our Unit and had bee for quite some time.
Reba Jackson | Expérience généraleJake and his wife are good folks who do their best and that means a lot to me
David Lambert | Expérience généraleThank you guys for everything. The service and amenities were exactly what we needed. For any of our future storage needs, we will definitely be coming back here.
Cole George | Expérience généraleLeave me alone
joseph giron | Online Move InNa
Pete McGovern | Premières impressionsSo helpful and informative. Walked me thru everything, showed me how to use keypads. Made my feel like I was someone!
Nina Jo Murray | Online Move InJake and his crew are excellent!
JOE HOOVER | Expérience généraleJake and all others at this site are great! Merci.
JOE HOOVER | Premières impressionsThis was by far the friendliest, efficient and best maintained U Haul I have done business with by far. Always a smile, secure and well monitored and the staff goes out of their way to make you feel you are part of the family. Storage, Equipment and Supplies, Propane, Highly Recommended Thanks Jake
Richard Wood | Expérience généraleThe gentlemen that were there on Sunday are amazing!! I had to switch to this facility to get a bigger unit. Sean held the unit for me until I got there. It was ready when I got there and they were friendly and efficient and I will recommend this location to anyone looking for a storage or truck rental.
GLADYS RAMOS | Premières impressionsThe male manager was not very helpful. He acted as though he was upset with us.
NORA SUTTON | Premières impressionsThe folks that manage the place are extremely nice. I think they are husband and wife team. And they are a great team as well as very professional. I rent vehicles from them and only them and have nothing but positive reviews for both of them. Mike CasConi 480-599-8697
Lucy Garcia | Expérience généraleThank you for your assistance,
emsa taggart | Expérience généraleI have very mixed feelings about this Uhaul store. When I booked the trailer and unit online things were great. After loading their trailer, which worked well, and driving 20 hours we were told that because their units were 75 % full they could not rent to us with the bargain of the first month free. This was what the online booking assured us of. They offered us another Uhaul establishment down the road. It was over 100 degrees and we were exhausted. Plus, we had already finished filling out all the paper work. We bit the bullet and paid for ALL months. So, it was a bait and switch!! The place was clean and the people were kind, just stubborn. We live out of State and could NEVER EVER get them to answer the phone at this establishment!!! VERY upsetting. I will NOT book a unit with Uhaul again.
kristine warner | Expérience généraleVery short staffed location. The general manager was essentially on his own. Check in took quite some time. It left me with a bad impression of the corporation as this was the second location I visited with staffing issues. It seemed like an unfair burden to the manager.
debra zimmerman | Premières impressionsJust another normal pleasant experience here......... from a client of 10 years experiences.
Lowell Hartvikson | Expérience généraleI really appreciate you guys so much for not only getting me a truck right away but also blessing me with first months free on my storage unit. I will definitely be using you for any moves I need to do in the future. God bless you both for everything you do, I pray you keep doing what you do for people & know it will come back 10x fold.
OKEEMA HUGHES | Premières impressions😁
Randy Ford | Premières impressionsI paid my storage fee on the 25th the full fee of $81.94. When I turned in my storage on Sunday, the 4th. No one offered half my funds back. I'm certain the smaller storage unit will be rented soon. For that I'm dissatisfied.
Bertha Walker | Expérience généraleI have been a customer of this business over the past 10 years.
Lowell Hartvikson | Premières impressionsAll was excellent during our need for extra storage! Also an excellent and convenient location to purchase propane. Jake was always professional and friendly, thanks!
JOE HOOVER | Expérience généraleLove it
Lucy Garcia | Premières impressionsI was told on the phone by Rich that the Truck that I rented came with the first month free storage unit but when I showed up to move in there we're no notes in the computer about the first month free.
Richard Perkins | Premières impressionsThe General Manager (Jake Umbs) does an EXCELLENT job of maintaining the facility and making its customers feel welcome.
Philip Walters | Expérience généraleWe rented a u-haul trailer and storage facility. U-haul website said we would get one month free of storage space for renting a trailer and storage space on-line. They even e-mailed us a receipt showing first month paid. When we got to the storage facility, they said they did not have to honor that offer and did not give us a free month. We tried to contact U-haul customer service to complain and and despite their assurances that they would look into it, they never got back to us with any resolution after numerous calls to try and get an answer.
Bruce Martin | Expérience généraleJake went above and beyond helping us pick the right size unit, explaining access, etc. I highly recommend UHaul for ALL your moving needs as every single person I encountered during our move provided exceptional customer service!!! We rented a truck, car tow, storage unit, and moving help subcontractors, made changes along the way, and every situation was handled promptly and professionally! 5 stars for sure!
Brenda Kauffman | Premières impressionsThe Manger Becky was very helpful. She knew exactly what I need. Not so much for her staff. William that works after noons did a wonderful job. He was friendly and helpful.
Charles Anderson | Premières impressionsEasy and cost efficient
NNEKA BAKER | Premières impressionsThe facility was quite a bit hotter than expected for a controlled environment facility. The sign says that the temperature range is supposed to be between 62 and 85 degrees but the thermometer in the building was reading over 100 and it was very hot inside. Everything else was perfect. Plenty of moving carts, very clean facility, and easy to navigate.
Philip Walters | Premières impressionsThe employees are great there. I was escorted to my new unit instead of just being told where to find it. I haven't moved in yet but upon examining the inside of unit, I brought to "Michael's " attention, the framing along the floor in back was bent up off the floor. He mentally took note of the concern that it wasn't my doing.
CHRISTINE OSTBERG | Premières impressionsIt was ok. I was happy to have a storage unit. The door was kind of tough and would fall on your head if you didn't prop it up. The alarm system was a hit or miss if it worked. But don't worry, it would automatically kick on in 15 minutes. And I need to call cause I didn't get any type of pro-rate if I was able to receive one at all.
Shane Cotton | Expérience généraleGreat staff and very helpful
William Nichol | Premières impressionsThe property was always clean. Happy with the overall service provided.
Jose Pulidorios | Expérience généraleRien
Tatsunori Hayashi | Premières impressionsGreat place Great location great people
Dennis Grems | Expérience généraleRooms were supposed to be climate controlled. The hallway had a/c. Neither of the 2 units we were going to rent had vents to the rooms and were hotter than our garage which defeated the purpose of a "climate controlled" storage unit.
LINDSAY ISAACSON WRIGHT | Expérience généraleHave been purchasing propane at this location for last seven months, Jake has always been friendly and has great customer service. When I needed additional storage I went here first and Jake and his staff were very accommodating and again great customer service. Merci.
JOE HOOVER | Premières impressionsStorage manager Rebecca at location 723082 was very personal, professional, helpful and informative. Merci
Michael Redsicker | Premières impressionsThe staff were friendly and very helpful!
helen foix | Expérience généraleAs big as U-Haul is and using computers because I used to work with you guys I had two separate units two separate entities that I had to deal with in pain when it should’ve been one I should’ve been able to pay here for this one as well as the one in Washington for some reason you crush the franks just like to aggravate your customers in one storage down and one to go and I will never use U-Haul again
Marlene Elliott | Expérience généraleOnly one person was working in the front desk area.
Jose Pulidorios | Premières impressionsI will forever use this place. They were so helpful and understanding. Best move in experience EVER.
Gloria Anderson | Premières impressionsEverything was good except for the cargo lift, it seemed to only kind of work when we moved in, but when we moved out, we couldn’t get it to work at all, so moving out was a pain having to haul everything down the stairs, other than that, it was fine
JUSTIN MADSEN | Expérience généraleBooked unit on-line where we were given one month free rental because we also booked a cargo trailer. When we checked in they said they would not honor the free month promotion because units were in high demand. Originally given a unit on the 2nd floor but the elevator did not work. Luckily they had a unit on the 1st floor or we would have had to go elsewhere which would have been a major inconvenience especially if storage units were in high demand in Phoenix.
Bruce Martin | Premières impressionsEveryone went out of their way to be very helpful. We had been going all day for 4 days and it was obvious that we were tired, there were some issues but they were resolved very quickly. The issues were due to a misunderstanding on my part.
Cara Forand | Premières impressionsThe lift elevator was difficult almost all the time and it very rarely worked most of the time. The staff was awesome
GARY KELLERSHON | Expérience généraleKeep it up, Great Job
Adam Thralls | Premières impressionsI am now impressed that there is an alarm for ea customer ~ going the extra mile for the customer's safety & safety of their items.
KAREN JOHNSON | Premières impressionsHelpful manager and crew.
RONALD GALLAGHER | Expérience généraleGreat service
Andre Garcia | Premières impressionsI have always gone to U-Haul for my moving needs. Whether a cargo van or larger truck. U-Haul never lets me down. I will use them again in the future if necessary.
Minnie Settles | Expérience généraleProfessionals. I was well cared for.
RONALD GALLAGHER | Premières impressionsIf you want to know why the rating is poor a Manger would need to call to have conversation with me.
Bertha Walker | Premières impressionsThanks for all the help through the process.
Lawanda Borchardt | Expérience généraleVery helpful and friendly staff with a genuine concern for my needs Thank you Karsyn and Cindy for all your help.
michael johnson | Expérience généraleOne and half years ago I rented a storage unit. The key pad closest to my storage was inoperative. Yesterday the same key pad was inoperative. You have to use a keypad halfway down the building and walk back up to my unit. I am a disabled Vietnam veteran. Walking all that way 3 times was painful. Please fix the keypad.
Wayne Perrigon | Expérience généraleThis is the worst experience I've ever had. I moved across country and the only stress I had came from your people and your facility. When I told them this no one cared. I will NEVER recommend this place to ANYONE.
Kristin Richards | Expérience généraleFrom the beginning of our trip to the end u haul was very helpful.
Melody Parker | Premières impressionsThe two staff present (the manager, who was working the desk, and one man who was moving trailers and trucks) were extremely busy, but unfailingly polite, professional, and helpful, not only to me, but to other customers I saw as well. I would absolutely recommend this location to others!
Jenson Marshall | Premières impressionsWhen I arrived, there were rude customers and I could see the frustration in the faces of the 2 employees. They remained calm and professional. The woman who helped me was having some computer issues but was able to get them resolved in a timely manner. She was very kind and based on how she was, I will happily do business with Uhaul again.
Lance Badousek | Premières impressionsCustomer service Representatives need to do more research before, you get in the store and they tell you something is unavailable. This is very inconvenient for customers.
amanda nash | Premières impressionsthe unit was not cleaned out before we moved into it but other than that was a very great experience.
Heather Edwards | Expérience généraleFacility pathways are a little small for larger trailers, but good overall.
Richard Bowden | Premières impressionsWe had a problem ,but a woman named Adriana resolved it for us very good customer service.thanks
Troy Schuh | Expérience généraleI've had less than favorable experiences with other U-haul locations, but this one was fine. No problems and staff was helpful. Other U-haul locations should learn from this one.
THOMAS SZAYNA | Expérience généraleI ask for elevator and is only a freight Elevator as in people cannot ride in it that was not explain to me I clearly am handicapped and no one mentioned to me that I would have to walk upstairs very very disappointed
Carlia Warden | Premières impressionsI keep going back to U Haul. I count on them. Merci.
SYLVIA RIESTER | Premières impressionsToo many billing issues. I paid a month in advance for May 2021 via a phone call from Chris saying my account was past due (even though I set my account up on recurring twice and money wasn't taken out properly) and when I arrived yesterday May 23rd I was locked out of my storage room. This has happened twice during my 6 month rental period. Lock should have been removed when I made payment to Chris early May. Thank God the office was open. Reps are not helpful, unfriendly, not trained properly. Originally I reserved a 10x12 back in November 2020 and when I arrived to rent truck and get storage room I found out they gave my unit away and was given a 10x10 storage unit that had broken door. Had to request that it be repaired. Staff was rude and acted like they didn't care and was told I could move my contents to another unit. Wow... May 23rd my car was hit by Uhaul driver in parking lot at Broadway location. Again, inadequate training! Staff should not have been driving a Uhaul truck without proper training. Horrible experience with Uhaul... repeatedly.
Sherry Jara | Expérience généraleWe are leaving U-Haul because of our experience with this particular storage facility. We have repeatedly left messages for the manager, Jeff, to call us but he never did, we've repeatedly gone into the facility, but we can rarely catch him. The door to our unit building was broken when we first moved in and it took WEEKS to get it fixed. We tried to stress to the young man, who was behind the store counter, how important it was to get it fixed and have our belongings secure especially since it's not gated. His response to our concerns? He said that they had cameras that would record the thief's face and hopefully the police could catch him. Two things are problematic with this answer. 1. With COVID-19, most people are wearing a mask so the police couldn't identify him. 2. We didn't want our things to be stolen in the first place and the chances of getting them back, and in good condition, would be about nil. Couldn't believe we were having that conversation... After telling him that if it wasn't fixed within the next few days, I would be calling corporate...it finally got fixed. So... these are the reasons why we have moved our things out of U-Haul and moved them into a cleaner, gated, and well-maintained facility, Extra Space Storage. It' even quite a bit farther away, but it's worth the peace of mind.
lynn price | Expérience généraleWe stored our items there for over 6 years and have been very happy with this facility.
MELISSA TEAGUE | Expérience généraleThanks for the best customer service
Vera Townsend | Premières impressionsWasn't there long but everyone was helpful
Stephaine Erwin | Expérience généraleBathroom could be cleaner along with the storage unit could of been swept out ....could be cooler in where the storage units are.....
Heather Edwards | Premières impressionsI was in need of storage and was on a time crunch, Jeff went above and beyond to make sure all my needs were met and exceeded. Highly recommend this location for storage and for moving trucks/supplies.
JULIE WINFIELD | Premières impressionsThe store manager Jeff Grieshaber is professional, friendly, and has been proactive to meet our needs with our storage and truck rentals. We know that we can talk to Jeff, and he will help us. If there are problems, he always finds a solution. He truly cares about serving his customers. I've been using U-Haul for many many years, and he is one of the absolute best! His people are good, too, because he has trained his people in his corporate culture.
JULIEANN Stone | Premières impressionsVery helpful group
Darla Blowers | Expérience généraleThere was a mix up with my unit when I first was there. I was supposed to be air conditioning the first 3 weeks I was there it was almost 80 degrees. When I left I had to take my lock off, they do not pro-rate if you leave early or stay late so that is concerning. When I left an employee with short shorts, was sitting there eating her yogurt, I asked her for a close out receipt, seemed like that bothered her because she had to stop eating. Very rude tone in her voice. There was only on lady there that was present, all other staff was rude and bothered by your presence.
Kerry Morgan | Expérience généraleUnit was not clean.
Sidney Montague | Premières impressionsOur U Haul on Main St. in Mesa Az has always been the greatest. Bill & Marjorie Burke
William Burke | Premières impressionsGreat customer experience!
Kenneth Carreon | Expérience généraleJeff Grieshaber and the rest of the staff are great!
Kevin Sullivan | Premières impressionsThe manager was excellent. Very helpful. The only complaint was a young lady who was always very rude. It was always a fight with her. I guess she's not working there anymore. Had I known that sooner, I would have stayed and continued my storage lease.
DELBERT Deel | Expérience généraleThe manager and staff were great!
Paul Wallace | Premières impressionsThe location on East Mesa all the employees were tremendously helpful and beyond nice. My first time moving out on my own ...paying everything myself. I was late returning the U-haul truck and the fee was waved. Also Im so glad I went there East Main st. In Mesa.... Seriously the owner of the trucks is super cool understanding of the situation I was in ...told me to take my time. I also renting a storage they offer to help me ...but luckily my friend came to help... But seriously I never received that of service before ...2 thumbs up
Stacy Schmerber | Premières impressionsI purchased "climate controlled" I have been there 3 times and it has been in the 40's and 50's in the unit. I told the manager and he didn't seem to care.
Kerry Morgan | Premières impressionsIt's not secure and it's a little dirtier than usual but the staff made up for it! The free month was nice. Jeff was helpful.
JUDY COTTER | Premières impressionsI would like to have the staff ask me of my needs ? In order to know the accessibility of the storage unit would work for me ? B4 going thru all the paper work and then finding out that the unit will not work ! Due to the location and what I would have to go through just to get there ! Everyone has different items to store...So it would safe alot of hassle and time for the person who is trying to find a storage accessible to his or her needs .
Ozark Acero | Premières impressionsI did notice that there would be trash on the floor sometimes and then weeks later I would come back and guess what, the trash would still be there. I think the facilities should be swept periodically.
wesley dean | Expérience généraleMy experience was less than optimal. The prices on the wall did not reflect the price I actually paid. I was paying 70+ for a 5×10 whereas now I am paying 37 with less hassle to access my unit. The security system would not work correctly and I had to make repeated attempts to gain access. I do however have two positive remarks: Harvest did a good job installing my hitch and the manager was helpful, but there was one staff member who had an attitude and bad choice in hair color. I will choose a different U-Haul location in the future for any rental trailer that I may need. Delpreet was helpful in reducing my monthly fee as well, but I found a better location that is more reasonable. So, price and ease of access were the two main factors in my relocation of my equipment.
Joel Cree | Expérience généraleI have been an ongoing customer for years at Uhaul. And Jeff, the GM of the Lindsay & Main store has always been very kind and responsive to us with our truck rental needs. So his store was the first one we went to.
JULIEANN Stone | Premières impressionsThe gentleman that helped us out was very nice, and friendly.
Cary cantrell | Premières impressionsQuick friendly and professional service.
Michael Becker | Premières impressionsExcellent service they go out there way for there customers! I have used this location for three years. Excellent management JEFF.
Leslie Cayson | Expérience généraleThe staff at Main and Lindsey was excellent! Great customer service! However the phone calls that where to the switch board to get service where WAY to long of a wait. Hire more corporate phone reps please
STEPHEN WALLICH VAN WINKLE | Expérience généraleFemale who helped me was rude and irritated that she was not aware that I had reserved 2 UBox and had no one available to operate the forklift. She was on her personal cell phone in front of me speaking with another employee rolling her eyes while speaking about my situation. Her response was "look you can wait 2 hrs if yuh what because this is my last priority or I can get you in an unit."
April Balcorta | Premières impressionsWhen I moved out the person that helped me was very kind BUT the other young man that was smoking right in front of me with no friendly manners musta got up on the wrong side of the bed. A little disfuntionnal is how I took it..the van I rented was nasty dirty, I've been with you for 4 years and never had issues with my unit but some of the staff need to be a little more friendlyer..
LAURA GAMBOA | Expérience généraleThe team was great and very helpful. Also, the store was clean but outside near our unit , it smelled like urine. Over it was a good experience.
Michelle Valenzuela | Premières impressionsJeff was great to work with will definitely come back if I need anything
Douglas Brandell | Expérience généraleI just moved out of Unit B83 since it had a. Inch gap under the door that never had weather stripping put on it in spite of asking Manager Jeffrey multiple times and even calling the 1-800 number who sent an email to Jeffrey that was never responded to. When I lifted the door yesterday I discovered that the unit doors had been painted and overspray went under the door and ruined some of our household items. I am now having to file an insurance claim. I spoke with Jeffrey about this and all he would do is print out a form that instructed me how to go through the claim process. I asked if he wanted to see the damage and he said no. Miserable place to rent.
Lloyd Wright | Expérience généraleThe kid at the counter was very polite, respectful, and kind , I was impressed with his professionalizm . and knowledge of product and services. I will recently recommend this location to my friends. Thanks for asking
Ricky Cheney | Premières impressionsI went to move my items and a lock was on my unit and called the manager told me to just cut the lock off i didnt have anything to cut it off wit so i had to pay the movers a extra $65 so i could run to lowes to get something to cut it off with..the bad part the customer service rep said they put it on my unit by mistake..i should be refunded $65 i paid the movers as they had to wait a extra hr...
Loren Bowen | Expérience généraleGreat people and great service
Chad Hood | Expérience généraleHomeless people living out of storage units were in the way when I would go to my storage unit. Feces on the ground. I enrolled in auto-payment yet was still charged a late fee.
Robert Bailey | Expérience généraleAll good
steve patience | Expérience généraleI would give 5 stars because it is clean, well-maintained and the people were great to work with. However, the freight elevator is very slow and awkward and OLD. It should be updated.
Norma Lynn Vittengl | Expérience généraleThe customer service was over and beyond with my expectations.
Avey Williams | Premières impressionsThe mgr John - Is awesome. Understands the business.
David Amberson | Expérience généraleNeeded to interact with staff multiple times to achieve simple things. Three different people experienced the staff with me all seemed highly incompetent and more than likely under the influence.
Ashton Eghtesadi | Expérience généraleI was satisfied with the service I received from the staff at u-haul. The one thing that really worked for me was the 24 hour access. My schedule sometimes isn't 8 to 5 so I thank you for having that.
Clint Gentile | Expérience généraleClean facility, friendly staff and excellent customer service. I would recommend this storage facility to anyone who needs short or long term storage. Easy access made rhis an exceptional experience.
Rowdy Walker | Expérience généraleManager was super helpful
Jody Oller | Premières impressionsI feel like I was over charged for my units upon trying to do a move out. I got extremely poor quality equipment to use from trailer and dolly. And extra charges that I don't believe I should have had
sarah bube | Expérience généralery responsive and helpful staff... Jeff especially! Thank you!
carol johnson | Expérience généraleComputers were down it took like 20 minutes to get a truck meantime you have other staff just want around lobby full of people manager on the phone and one person working the counter that was new
Marlene Elliott | Premières impressionsIt was excellent
steve patience | Premières impressionsIt was a good experience
LISA DANIELS | Expérience généraleStaff went above and beyond the normal scope of customer service. We were very pleased with the whole experience and will highly recommend to everyone we know.
micheal jameson | Expérience généralevery nice people i do like to come back and will recommend
rita silkwood | Expérience généraleStaff was friendly and professional. Checked me in and got a month of storage free. Took 15 minutes and then I left. Easy and cheap. My favorite.
Clint Gentile | Premières impressions*
john sarazua | Expérience généraleThe man helping me was very friendly and answered all my questions
Bianca Gutierrez | Premières impressionsVery friendly staff
GARRY DAVIDSON | Expérience généralegreat job main street u-haul crew, you guys and gals are stellar.
Michael Smith | Expérience généraleQuick, easy, convenient. Manager was VERY helpful.
Robin Lafoe | Expérience généraleVery happy with this location. They were awesome
Victoria Mcatee | Expérience généraleMy unit was on level 2 and the elevator was faulty during every visit to my unit. It appears that a customer is living in his unit. I notified staff of issues, I was told that complaints are common.
ANGELA SEAMAN | Expérience généraleJeff was kind and quick. I am excited to have a unit and move my boxes in soon!
Kassie Reilley | Premières impressionsThe people at the store were very knowledgeable and super nice. I would recommend them for any customer service tasks. Please keep up the great attitude.
Frank Bongiorno | Premières impressionss/o
Lowell Hartvikson | Expérience généraleThe staff we dealt with were very friendly. The unit accommodated our needs.
Cindy Miller | Expérience généraleStaff were very helpful and friendly at this location
rachael robertson | Expérience généraleThe staff at this location were very friendly and amazing, always helpful, always kind, never let me down in any way. Was with them for a year and a half. Will go back to this location any day. Thanks
Mary Snyder | Expérience généraleS.O.
HENRI DIMITRIOU | Expérience généraleTrès bien
Pepper Pike | Expérience généraleDave was very nice and informative.
Rowdy Walker | Premières impressionsWe have always used this location for storage and other services, no complaints about this location. Always great people!!
Lindsay Adams | Premières impressionsExcellent at every level of experience. Service, follow up, cleanliness...best U-Haul in the east valley by far! Thank you for the quick service and helping getting us going.
Chris Ransom | Premières impressionsfacility lacks space so access with long trailer is an issue for me facility shows its age vs. newer
Gary Wittig | Expérience généraleIt was easy to get my U Box. Jeff had it all ready to go and personally assisted me getting the tow dolly hooked up to my vehicle. Off and running quickly. The return check in was just as easy.
John Ponio | Expérience généraleI can recommend this location. Used storage as part of my trailer rental. Fast & efficient.
Johan De Bruin | Expérience généraleGreat customer service.very satisfied
robert kirk | Premières impressionsVery accommodating facility and people.
david Neesley | Expérience généraleLe service a été excellent. The clerk was very informative of services provided.
takai Harrison | Premières impressionsevery one was very helpful. Thank you,
Sharon Cowan | Expérience généraleThe employees were very friendly and knowledgeable
Alan Leeson | Expérience généraleExcellent courteous staff
kc barnes | Premières impressionsprofessional staff. quick. effective
Gary Wittig | Premières impressionsGreat customer service from the guy who helped me. Can't remeber name but he wears glasses. Fantastic and thorough
Feleiss King | Premières impressionsEmployees where kind and helpful.
ron koch | Premières impressionsYour staff has a lot to learn about customer service. I encountered a few friendly representatives but many were lacking skills.
addie Heartkin | Expérience généraleGreat place for storage needs.
Luetta Wallace | Expérience généraleDid not receive a notification when the U-box arrived.
Theron Fisher | Expérience généraleWith the reviews on Yelp I was a little concerned but they more than exceeded my expectations. We wanted 1 Ubox ready for us and they reloaded every time we left allowing 4 to be done it 1 day!!!!!!
Kelly Rennells | Expérience généraleGood place to store things but in my case I was placed there from Wisconsin which was quite a distance from where I lived it was the fault of the dealer in Wisconsin.
Steven LiVigni | Expérience généraleI went in for boxes. I was helped quickly and they helped me load the boxes into my car.
Chalet Fuery | RéservationUhaul shipping of UBoxes has been a challenge with this location, I would never Recommend using them
Alfred Turner | Expérience généraleJeff the GM has really turned this center around! Very happy to be in business with this U-Haul Center!
Adam Campbell | Expérience généraleGreat service.
Nicholas Mead | Expérience généraleNeeds to be air condition.
Anne Frederick | Expérience généraleThe staff is very helpful!
Venessa Monaco | Expérience généraleGreat Location. Great staff. James was Fantastic. Very impressed.
Steve Costa | RéservationPleasant experience
Lowell Hartvikson | RéservationNo comment
Mary Py | RéservationGreat customer service!
Amy Delp | Expérience généraleThe entrance door to c49 where my locker is needs to be patched at door I had one of your carts full of my stuff almost fall on top of me when the cart the spot with no payvment.
Gary Kline | Expérience généraleThere was a new employee...foul mouthed...he should be more respectful of others....other than that ...a very good experience.
David Breeden | Expérience généraleU haul box did not arrive on time. Once box arrived store did not have ubox trailer available so we had to wait another day before actually getting our box.
deborah connell | Expérience généraleMy only issue was with the u-pods I had in storage... it seemed to take a while when calling the office to find these and I got transferred around a few times too until we found them.
Jacob Davis | Expérience généraleGreat place to rent from. No critters. We had a climate controlled unit.
Laura Walkenhorst | Expérience généraleS.O.
HENRI DIMITRIOU | RéservationS.O.
kristiane forrer | Expérience généraleNot arriving in Arizona until Sept 10. Made other arrangments.
dave mccoy | RéservationWe are pleased with the storage unit and the employees.
Marvin Christensen | Expérience généraleVery helpful
NATHAN BEZZANT | RéservationAucun
Roland Gracia | Expérience généraleVery nice, easy to deal with
Dennis Johnson | Réservation.
Molly Mcanally | Expérience généraleWas very pleased with how were treated thank you BILL
Bill Sellhorst | Expérience généraleThanks for all you help and a special thanks to Dave !!!
nathan voerding | Expérience généraleThank you I would definitely use U-Haul again!
mary collins | Expérience généraleYour services were excellent, no complaints . Everything else went good as far as customer service!
JANE GACHOKI | Expérience généraleVery friendly group here. The manager of the storage, it's absolutely amazing.
Michelle Phillips | Expérience généraleGood job
Roger Williams | Expérience généraleGreat job..
Barbara Lockwood | Expérience généraleConvenient location.
Leslie Olson | Expérience généraleThe storage was great, but it would be super awesome if I wasn’t sent 7 emails every other day to “give my feedback about my expierence.”
kristen campasano | Expérience générale