Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I've used U Haul services for years and I must say that I've never met a representative of your company that was as dedicated as Patrick located at your Buford, GA location. Patrick was knowledgeable, informative, and cared about his position and customers. He was quick to run down my options for a rental truck and great at explaining the coverage available plus he even talked about storage options. Patrick is the quintessential employee and he deserves recognition plus compensation for his dedication. I do hope that he is recognized for all his efforts because it's hard to find employees like him.
Tequilla W
Évaluation :
4
Great Experience!! Will definitely let others know to use this location.
Keisha R
Évaluation :
5
Very Pleased!
RODNEY H
|
Premières impressions
Évaluation :
4
The gentleman who assisted me when I came to pick up the truck was beyond helpful and polite. One of the most courteous people I've met at a uhaul.
Angelina B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kittiboon N
Évaluation :
4
Le client n'a pas laissé de commentaire.
Alan S
|
Expérience générale
Évaluation :
5
Patrick at this location was amazing to work with! His attention to detail and patience was incredible. I wish customer service was this great everywhere. I'm a 35-year hospitality professional and I highly recommend him and this U-Haul facility!
Dale G
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ung j
|
Premières impressions
Évaluation :
5
They was super nice. Customer Service could have not been any perfect. It .Ake a difference where you would like to be in business.
Cawanda U
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
SANI N
Évaluation :
5
I just loved the guy at your buford Georgia store location.
JANICE L
|
Expérience générale
Évaluation :
4
Picking up was great. Drop off was not. Person assisting was not friendly at all. I asked if it was close to closing time due to her rushing temperament. She said they closed at 5 and it was 5 min until closing time. I was late dropping off my rental and I was only inquiring about additional charges. Not disputing. But it was clear that I was bothering her
Dannika C
Évaluation :
5
Thanks for the great service.
Jonathon C
Évaluation :
5
Customer service was great, especially for 9am in the n morning. The person that helped me was very clear and helpful.
jake n
Évaluation :
5
Le client n'a pas laissé de commentaire.
Avery C
|
Expérience générale
Évaluation :
5
See above comment
JANICE L
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHRISTOPHER L
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Desiree B
|
Premières impressions
Évaluation :
5
I really want to take a moment to say everything great about Patrick. He was so kind and helped me as I dropped off at the wrong location. He made it easier for me. As simple as that was, the kindness and willingness to help was more impactful than he knows. Thanks Patrick!
Kelli G
Évaluation :
5
Need a newer truck and have a minimum of a half a tank of gas.
Clifton M
Évaluation :
5
My guy front desk attendant was great. He was not pushy with the add on extras; he explained and let me decide. Was very helpful to look for promos even though there were none! Very nice guy! Made sure I had the office direct number instead of generic number for UHAUL
PAUL J
Évaluation :
5
Le client n'a pas laissé de commentaire.
ESSENCE B
|
Expérience générale
Évaluation :
5
The entire day went smoothly I’ll definitely recommend this location to friends n family.
Seemson L
|
Premières impressions
Évaluation :
5
Patrick was helpful
Erin K
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Matthew M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
raina h
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
John B
Évaluation :
5
Very friendly customer service.
ALLEN W
Évaluation :
4
N/A. Great customer service. Patrick was wonderful.
Deborah W
Évaluation :
5
Amazing location, clean equipment and Great people! kind, knowledgeable, helpful and friendly.
Robert B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dan M
|
Expérience générale
Évaluation :
5
The facility was great and the staff was awesome! Patrick was so helpful, kind and patient as I asked all my questions and he helped me understand exactly what the storage unit entailed and the rules of the facility. I had an amazing experience and I'm so happy that I was able to find an affordable storage unit with staff that actually cares about the renters and their belongings.
Brittany W
|
Premières impressions
Évaluation :
4
Great service and excellent location! Rates very good and I recommend this facility!
Robert B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
VISHAL N
Évaluation :
5
Patrick did a good job. He was kind and courteous.
VISHAL N
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mariah R
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Toya P
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
fernando O
Évaluation :
5
Le client n'a pas laissé de commentaire.
Teresa M
|
Expérience générale
Évaluation :
5
Mr. Patrick provided excellent customer service . Was a pleasant , fast, and friendly experience. He was very attentive to customer needs and provided great service . Will use this location in future . Thanks again for the wonderful service . Take care.
AMBER B
Évaluation :
1
Le client n'a pas laissé de commentaire.
Cristina S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Wilma M
|
Expérience générale
Évaluation :
4
I would have preferred documentation from you signed that you were satisfied with how the unit was left at move-out. I was told by personnel at the front desk that"we don't sign anything."I simply do not understand that attitude toward a customer who auto-paid every month and made the effort to leave the unit just as clean as when I moved into unit 6084.
Thomas T
|
Expérience générale
Évaluation :
5
Bien
Mauro F
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dawn G
Évaluation :
2
They opened late so our reservation was late. The entrance and exit were very confusing. We returned early and we're still charged for extra time that the customer service rep up sold us on. Not cool. Not a good experience. Also a terrible location.
Elisabeth L
Évaluation :
5
I just love the Staff, they were Wonderful ☺️
Margaret B
|
Expérience générale
Évaluation :
3
You guys had my wrong email address all along. You kept raising the rent, whichade me have to move out.
steven c
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shaniece B
|
Expérience générale
Évaluation :
5
I thank God you all are there, and it's not something (moving) that I want to do everyday
JAMES L
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael D
Évaluation :
5
Le client n'a pas laissé de commentaire.
Waqar Z
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
RONALD J
|
Expérience générale
Évaluation :
2
Truck had no fuel. No furniture pads available. Wasted an hour going to another location to pickup and return pads as well as put enough fuel in to move. Made reservation ahead of time and this is what I got.
Dan M
Évaluation :
2
Guy at the desk was late which caused everyone to have to wait. He was rude upon arrival and drop off. At drop off he was on cell phone and did not acknowledge us although we stood right in front of him at the counter for 5 mins. The truck had none of what we requested. No tow dolly, no mattress pads, no furniture dolly which made the move so much harder.
Brandon J
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jaime Q
|
Expérience générale
Évaluation :
5
Takara M was very nice and pleasant to work with. She made a very stressful move situation tolerable after being failed by the moving company. Thank You Takara!
Teralyn H
Évaluation :
5
Le client n'a pas laissé de commentaire.
tsanne g
Évaluation :
5
Le client n'a pas laissé de commentaire.
BRADLEY R
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nelson H
Évaluation :
5
The staff were very helpful and professional. I will be moving more items in the future and will use this location again.
Scot G
Évaluation :
1
My storage unit was clean when we went in but when leaving 2 months later it was filled with roaches and had to pay $500 to get all my items bombed as well as throw away a brand new queen mattress for my son! Very disgusted and upset
Maggie F
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Traian N
Évaluation :
4
Le client n'a pas laissé de commentaire.
TAMMIE B
|
Premières impressions
Évaluation :
5
Truck too old and dirty
Night time drive so hard and dangerous
Yeong K
Évaluation :
5
Le client n'a pas laissé de commentaire.
Frederick M
Évaluation :
5
Aucun
Michael H
|
Online Move In
Évaluation :
4
Trailer tire had a nail in it. Didn't realize until loaded trailer how much air it was losing. It did look a little low when I picked it up but I didn't have my gauge to check it.
Michael M
Évaluation :
5
Service at this facility is excellent. The staff are truly polite, professional and go above and beyond in meeting the customer's needs. Would certainly be back when the need arises.
ERIC D
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
KEITH W
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Keith W
|
Expérience générale
Évaluation :
5
It all was worth the wait..
Lakisha R
|
Premières impressions
Évaluation :
4
Talara was excellent on pickup. My drop off was horrendous as a very rude nasty employee yelled out instructions to me then drove off without allowing me to drop off the truck or pickup my car from behind the fence. Also, the truck is very old and at some points during the rental, I wasn't sure it would start.
Ginger D
Évaluation :
5
Le client n'a pas laissé de commentaire.
Hugo V
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
John K
|
Expérience générale
Évaluation :
5
We got a great unit with the perfect location by the door and great access. Didn't think we would need it for two years, but sometimes that's how life goes. It was a good rate also. Would definitely recommend !
Robert S
|
Expérience générale
Évaluation :
5
Uhaul Rep at this location was super helpful and polite
John B
|
Premières impressions
Évaluation :
4
I think the storage location I ended up being assigned to in GA was different from the one the guy in Detroit said it would be. I think there was some confusion (maybe just on my end) that there are locations not in Buford GA that are on Buford Rd and Buford drive. A real mess. I had the most chaotic 4 days of my life due to the move, accidentally started crying in the U-Haul storage facility, and the woman working was super nice, so thank you for that.
Camille B
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
QiAsia E
|
Expérience générale
Évaluation :
4
I believe additional staff is needed to help customers better. ***The U-Haul truck that we rented needed oil and so we had to purchase it. Both oil light AND engine light were on.
Arlene S
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOHN C
Évaluation :
4
The staff, facilities and equipment have been a great experience. So glad to have used Uhaul. Only complaint, is this stinking continual automated contact texting!!! It's a real pain for sure. Fix it to match your amazing employees at Monongahela Pa and Buford, Ga!!
Mark S
|
Expérience générale
Évaluation :
5
Daja was most helpful, knowledgeable and sweet. She's the best!
Sherry W
|
Premières impressions
Évaluation :
1
Le client n'a pas laissé de commentaire.
FELICIA R
|
Expérience générale
Évaluation :
1
I ordered 2 dozen blankets and a hand truck. When I showed up, they didn't have either one. The trailer didn't have the wiring for the rear lights either. I had to drive to another UHAUL to pick it up.
Matt C
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tina V
|
Expérience générale
Évaluation :
5
Both of the ladies I dealt with at the location were very helpful and very friendly.
Gregory B
|
Expérience générale
Évaluation :
5
Professional, courteous, easy to get things done and on your way quickly.Thank you
jonathan b
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cornell I
Évaluation :
5
There was glass left in the truck and one of our movers cut themselves. Be careful.9
Aracelia O
Évaluation :
5
Very friendly staff Everyone was extremely friendly and welcoming
Patrice M
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeanne G
|
Expérience générale
Évaluation :
1
Le client n'a pas laissé de commentaire.
Ricardo D
Évaluation :
5
Le client n'a pas laissé de commentaire.
shawn i
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
William S
Évaluation :
1
Le client n'a pas laissé de commentaire.
Suliat A
Évaluation :
5
Le client n'a pas laissé de commentaire.
Richeter B
Évaluation :
5
Le client n'a pas laissé de commentaire.
tyree j
Évaluation :
5
Le client n'a pas laissé de commentaire.
Levelle B
Évaluation :
5
The front desk person was amazing. I was exhausted from our travels and she made the check in simple and easy.
Christine F
|
Premières impressions
Évaluation :
1
Employees are rude no help
Cynthia F
Évaluation :
3
Le client n'a pas laissé de commentaire.
JUSTIN R
|
Premières impressions
Évaluation :
4
Cody(not sure the name is correct) at a neighboring Buford business address was super! I was grateful for his patience and help as we had been traveling for two days and had been super busy the last days before loading and driving to Buford. He's a great employee, you're fortunate to have him.
Mark S
|
Premières impressions
Évaluation :
5
The woman wirking the counter was wonderful. The truck needed aa wheel alignment
Michael A
Évaluation :
5
Le client n'a pas laissé de commentaire.
Deniece C
Évaluation :
4
Le client n'a pas laissé de commentaire.
Steven A
|
Expérience générale
Évaluation :
3
Newer truck. Truck is old and ac doesn’t work correctly
jason l
Évaluation :
1
Le client n'a pas laissé de commentaire.
Anthony R
|
Expérience générale
Évaluation :
4
Merci.
Michelle W
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Hironobu N
Évaluation :
2
I have pictures no clean bad no clean no accept poor condition clean 2 time.
Raimondo G
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARIA C
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael N
Évaluation :
5
Le client n'a pas laissé de commentaire.
Syneca H
Évaluation :
5
A Dropbox for after hours.
Jasmine H
Évaluation :
5
There were some occasions when dirt/ debris was on the floor. Also, the elevator was out of service. But, overall I give it 5 stars.
Giselle R
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Trevor S
Évaluation :
5
Le client n'a pas laissé de commentaire.
LEON G
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Maria L
Évaluation :
2
Informed facility that I moved from GA and would not be back for the items in my storage unit. This notification was ignored and I continued to accrue charges. My unit was auctioned off for $381,6 and I'm told I owe a balance of $258.25. I was paying $129 per month. The notice was given via email and over the phone. My charges should have stopped upon notification. Up until the notice was given my storage fees were paid. I will notify and advise everyone not to use your company.
Quintin D
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rodney G
Évaluation :
5
Le client n'a pas laissé de commentaire.
Linda T
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
dylan s
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tia W
|
Expérience générale
Évaluation :
1
Front Desk was very rude. I came in very nice and positive just to be met with an attitude by Lauren Cantrell!!! She extremely rude and nasty to paying customers.
Keosha T
Évaluation :
5
Le client n'a pas laissé de commentaire.
JAY P
Évaluation :
1
Le client n'a pas laissé de commentaire.
Christina H
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
joanne b
|
Expérience générale
Évaluation :
4
Nothing that i can think of.
Reginald W
Évaluation :
5
Le client n'a pas laissé de commentaire.
STEVEN T
Évaluation :
5
Le client n'a pas laissé de commentaire.
TABATHA C
|
Premières impressions
Évaluation :
5
Great job Uhaul!
Jason H
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Darren C
Évaluation :
5
I wanted to definitely make sure I give accurate feedback based on my experience. Staff members have been very awesome and very polite to me and helping me with my storage needs. I would highly recommend coming here to be able to securely put your stuff in a good location if you're in the middle of a move or dealing with in between housing there's quite a few that I would like to be able to give credibility to there is a worker. I really adore that works here as always been helpful along the way to Talara as well as Danelle who I dearly mis as she is no longer there. I will definitely be recommending my colleagues and friends to U-Haul for the storage and moving needs. Thank you guys so much for everything you've done for me and moving forward looking forward to doing business with you in the near future
Ty R
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Keith B
Évaluation :
4
Le client n'a pas laissé de commentaire.
jermey w
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Krystal O
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
LaVon J
|
Expérience générale
Évaluation :
5
Employees late to open both days. ( pickup and drop off) Truck had over 50 pieces of cardboard in the back. Had to clean it out before leaving the location. Passenger side of cab had mud all over. Not a good experience.
alvin w
Évaluation :
5
Le client n'a pas laissé de commentaire.
ketankuma g
Évaluation :
5
Lauren was very helpful and pleasant during the whole process. Thanks, Blessings
Alton S
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Nicole M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Albert P
Évaluation :
5
All the stag was friendly. Even Travis L. assisted when the gate code at mall of ga didn't work. He was very hands on when it came to taking care of his clients
Regina K
|
Expérience générale
Évaluation :
5
Merci
oksana a
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Abner H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Laura W
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
diane v
|
Premières impressions
Évaluation :
5
It's perfect
Faustino P
Évaluation :
5
Keep up the traditional way of doing business.
Jerome R
Évaluation :
5
Le client n'a pas laissé de commentaire.
AUGUSTUS S
|
Premières impressions
Évaluation :
5
Travis is amazing and I can't thank him enough
Shaniece B
|
Premières impressions
Évaluation :
5
Thanks for maintaining a great facility, it’s clean, safe, and well staffed with friendly managers!
Mike G
|
Expérience générale
Évaluation :
5
Manager was very helpful
DONALD L
Évaluation :
4
Le client n'a pas laissé de commentaire.
JASITY C
|
Premières impressions
Évaluation :
5
Cab of the truck was extremely dirty. Truck was a bit tired.
Craig O
Évaluation :
5
Le client n'a pas laissé de commentaire.
Whitnee L
Évaluation :
5
Very helpful and professional.
henrietta s
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
DAPHANIE K
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alfredo C
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dekayla H
|
Premières impressions
Évaluation :
5
Staff was extremely helpful and courteous
Bisoondat M
|
Premières impressions
Évaluation :
5
It was a pleasant experience for the 3 years I was there. It was a pleasant experience for the 3 years I was there
Joe C
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Christopher S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
OKSAUNA B
|
Expérience générale
Évaluation :
5
make sure the rental trucks are in their best condition. the truck I rented apparently still hadn’t been fixed properly (A/C) plus the transmission needed addressed as it would stick in a gear and not properly shift into the next one.
Todd D
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mik N
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
sue e
|
Expérience générale
Évaluation :
5
Zachariah was super helpful and professional. Great Uhaul representative. Merci!
Larry E
Évaluation :
5
I cannot express my gratitude in words. I was highly satisfied with the service I received from the Buford uhaul located by mall of GA. 3556 Buford Dr. Cantrell (for the truck rental) and the gentleman that closed out my storage unit was absolutely amazing. I mean I was blown away with their service. Big difference from the location down the street which by the way is absolutely terrible! I appreciate Cantrell and a the gentleman that move out of my storage his name started with an N I can't remember it but my God they are great employees and truly an asset to the uhaul company. Thank you both for such OUTSTANDING service! God bless you both in all your endeavors!
Waneka T
Évaluation :
2
Rented a 10' truck. The cab was extremely dirty, grimy. Steering wheel cover was off so the soft padding was what you needed to hold on too. The inside windows where very dirty. The outside windows has some sort of film on them. Not sure what it was, but did not come off with wipers. Had to clean windows before I could begin my trip. Seats where dirty and grimy. Very disappointed in the condition of this truck. I've rented from U-Haul before and never had this experience. The facility I rented from was very nice. I never would imagine U-Haul would allow a truck to go out in this condition. Not a very good representation of your company. I would only recommend because of location.
Laurie V
Évaluation :
5
Great location, very clean and well kept, and the office staff was extremely courteous and helpful.
GREGORY S
|
Expérience générale
Évaluation :
5
Talera and Zachariah were amazing! Super clean store!
Zachariah H
|
Expérience générale
Évaluation :
5
Great customer service!!
Duane B
|
Online Move In
Évaluation :
5
Get better trucks at this location, this truck was so OLD the a/c was coming in and out, it's very squeaky and the cardboard that is in the truck was anything but clean. For the price that I paid I expected better than that for the 2 hrs that I had it. Your other location on Buford dr has much better quality trucks for the same price
Jacqueline D
Évaluation :
5
Travis was awesome, he answered my many questions and was nice and courteous.
Danny H
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
JORGE A
Évaluation :
5
I was pleasantly surprised when I got a first mount for free, that's a very good idea from U-Haul. Certainly for future when I'll need a storage space I'll ask for them service. Also I used them truck for moving my stag . Thank you very much U-Haul !
Mircea S
|
Expérience générale
Évaluation :
5
Excellent customer service
david b
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Aja B
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Russell M
Évaluation :
3
Besides the rent going up 3 times in less than a year I also got stuck in the elevator for 20 minutes. Most of the staff was great (2) young ladies that worked there where pleasant and accommodating (1) woman i opened my account with not so great!
John L
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
jill s
Évaluation :
1
I called in to reserve storage however the person made a mistake, however I sympathize because no one is perfect. My pick up date for truck rental was July 11,2022 and I was traveling from Florida to Georgia on July 13,2022. However the mistake was that the storage move in date was placed to July 11,2022. When I got to the storage facility they said that there is no reservation for me. I showed the reservation number and then I and one of the staff member realized that the date was for the 11th and not the 13th. Their office was closing at 7 and I got there 6:30, I then ask what can they do to help I guy said he would have to rebook a storage and told me the cost, I then told him my rental qualified me for free storage for one month, he told me that since I'm not dropping the truck off there I can't get a month free. However after that he then said that he has no storage available and what he has is reserved for other people and that he will check the neighboring store to see if they have anything and he said they don't. By this time I was very frustrated. I asked if I could leave truck there overnight and they said no I would have to park at Walmart. So I had no storage and no where to park the truck with my belongings. Also I had paid movers to help me unpack and had to send them away because I had no storage. The store manager on duty at the time dealt with my wife and I very coldly and unprofessional and he also lied to us. I then proceeded to call Customer service and was transferred twice till I finally got someone who could help 42 minutes later. I spoke with a guy name Nicholas who was very very very nice who told me that one thing I can do is to use the uhual website and go to rent now and I was able to get a storage at 3556 Dacula Rd, Dacula GA. Also there was spaces like that at the storage I went to first which is 3804 Dacula Rd, Dacula GA. The manager at this location is very very very unprofessional and has no sympathy for his customers.
Ah k
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christopher S
|
Premières impressions
Évaluation :
1
Unclear Experience The customer service at this location was honestly displaced. Policies unclear, No Walkthrough on truck, Transaction process very unclear, the Contract for rental is not explained in any detail. The first associate we encountered upon arrival didn't even leave her chair during the entire interaction except to pass us an item that was behind the desk. She just told us "the truck is parked over there" and nearly forgot to give us the keys. She never went outside with us. We were due a $14,99 refund because we cancelled some items we no longer needed. (Which still has not posted). Outside of the rental office there were some raggedy mattress carts with large signage saying "Free courtesy use of U-Haul" "pay $15 if you don't return" nothing more, nothing less, no additional rules explained. So, being that they were not in the rental area and sitting outside an unlocked door we rolled one onto the truck. There was no walkthrough to operate the 20 ft truck or explain anything pertaining to its operation. No hazards, no warnings, no safety tips. Just a girl sitting in her chair with a bland attitude. After not being able to use cash (in the morning) or the original card which the deposit was paid from, we had to pay with another card. If we used the same card we would have to pay an additional $100 deposit to get the truck, not $80 to account for the deposit we already made. This policy was never shown on paper. The total came to $89.92, and we were asked to bring the truck back with 1/4 a tank of gas even though we only received it with 1/8. Upon arriving to return the U-Haul at 6 pm, 30 minutes early, we forgot a $7 furniture dolly at our house about 2 miles away so we went to retrieve it. By the time we returned the two new associates there had authorized another refund without our permission because "they checked us in too early" without the small furniture dolly, which we notified them we were going to retrieve for a short moment before we left. Everything else in tact, all of the equipment was returned including the truck with extra gas (with 2022 summer prices), there was no reason to believe we were lying, especially considering we had already overpaid for everything that morning. The refund they processed with even notifying us was for $30 less than what we paid. Only $61, then upon returning with the dolly in no less than 10 minutes, after we found out that they tried to refund us, they charged my card again for the previous total price which we had already paid plus an additional $15 because we took the mattress dolly that was outside the office "without their permission"? After asking them about the signage they said they didn't know we took it until they saw it on camera and that we were not supposed to take it. Despite no proper explanation or signage indicating what they said I let them use their defunct logic to keep from making a stir. So now my account is emptied thanks to their blunders, and then the transaction they are trying to make to cover the cost of the order is declined because the money (which we already paid) is gone, and the refund they processed unauthorized was not posted. Then they try to overdraft my account for $61? We don't even know why the price has changed nearly 4 times. Then they tell us we cannot leave until we have paid them? So then we have to spend $71 in cash to close the order and the mattress dolly is not represented anywhere on the receipt. We have had a truly grueling experience and now we are out of over $150 for a transaction that should have costed $61 dollars flat after my gas credit of $23,4 for bringing the truck back over fueled. Today, I awake to find that not only have none of the refunds they owed posted to our accounts, but they are no longer represented on the transaction list for my account. This leads me to believe that they canceled the refund after we left. It is no longer pending. We have decided to handle this situation through our bank given the unclear behavior of the associates at this location. Truly saddening.
Sharon R
Évaluation :
5
s/o
Stephen P
Évaluation :
4
Le client n'a pas laissé de commentaire.
Hamza D
Évaluation :
5
I was very well attended ans very clearly answered and explained all my doubts
Randy W
|
Premières impressions
Évaluation :
1
We had several items infested by bugs. We had to throw away a newer mattress and box spring. When asked the staff - their response was if we purchased the insurance... we pushed and it was escalated to the manager but we never heard anything back. Unacceptable for the amount of money we paid every month - especially with the recent price increases. We will be leaving negative reviews on google and other sites for this facility.
RAZVAN P
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARCIA R
|
Premières impressions
Évaluation :
5
Great help at the front desk and spotless facility! Very satisfied.
GREGORY S
|
Premières impressions
Évaluation :
3
This wasn't the original place I reserved the truck. I am not happy with the customer service I dealt with over the phone until I spoke to Gabriel. He was helpful and got us a truck reservation quickly thankfully.
Erin O
Évaluation :
4
Le client n'a pas laissé de commentaire.
Nikko L
|
Expérience générale
Évaluation :
5
We would recommend Uhaul storage to family and friends. The staff was always helpful and kind.
Rose G
|
Expérience générale
Évaluation :
5
I like to thank y'all for everything you done for me and your staff. Toni Hudson
Toni H
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Joy L
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Althea H
|
Expérience générale
Évaluation :
3
I moved out before my due date and no partial refund
Juan b
|
Expérience générale
Évaluation :
5
Friendly staff , but the manager Danielle Hall if I remember her name correctly went above and beyond when I had an issue where I didn't like the second storage unit , she is on top of her game very professional and great at her job ! Thanks U haul for making my move easy .
Cat D
|
Expérience générale
Évaluation :
5
This storage facility and staff exceeded my expectations. I would highly recommend this location to anyone seeking storage in this area. The staff are phenomenal!
Dennis B
|
Expérience générale
Évaluation :
5
Superior customer service from the office female on duty. I think her name is Tayala. (I know I misspelled. Her name). She made the difference in me making the choice to rent storage there.
Bernard W
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
haifaa m
Évaluation :
5
Le client n'a pas laissé de commentaire.
yeong k
Évaluation :
1
You should not charge customers for additional time within the initial 24 hour period. It disincentivizes people from ever requesting a shorter rental period. Moving forward I will ensure any rental is always for 24 hours, even if I only need it for a short period of time. I have never been charged this way before at other locations, and I will likely never rent from this location again.
Sherrell P
Évaluation :
5
Excellent customer service 10-star
Udodiri E
Évaluation :
5
Le client n'a pas laissé de commentaire.
Peter P
Évaluation :
1
Le client n'a pas laissé de commentaire.
Jordan D
Évaluation :
1
Le client n'a pas laissé de commentaire.
Debra H
Évaluation :
5
The young lady who assisted me was super helpful. She explained everything and made the experience easy and fast.
tykesha a
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jerome J
|
Premières impressions
Évaluation :
5
Rien
Latira B
Évaluation :
1
Starting with my reservation from fl to ga the truck was dirty going down the road brakes squeaking not impressed at all next time definitely not using uhaul ever again
Leonardo G
|
Online Move In
Évaluation :
5
Office personnel were very helpful, friendly, and knowledgeable.
Wendy T
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
DENNIS M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Oluwakemi D
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ioan h
|
Expérience générale
Évaluation :
5
Outstanding. Employees nice and professional
Ronetta W
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
RICHARD V
Évaluation :
5
Easy, clean and convenient
Tairo B
|
Expérience générale
Évaluation :
5
Building didnt seem as clean as the storage area in the main building.
Yselle T
|
Premières impressions
Évaluation :
1
Le client n'a pas laissé de commentaire.
Hongyuan Z
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tom T
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jonathan H
|
Premières impressions
Évaluation :
5
Quick and prompt!
MICHAELINE T
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Evelyn O
|
Expérience générale
Évaluation :
4
Staff just kept stopping to help everyone else
DAPHANIE K
|
Premières impressions
Évaluation :
5
The storage facility is very clean and the staff members are always helpful when you need help
Ramlat B
|
Expérience générale
Évaluation :
5
Lady I spoke with on the phone was great
Ronetta W
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ismael R
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Xiuhai X
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Selina K
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Avery C
|
Premières impressions
Évaluation :
5
The cashier and assistant manager was very helpful and friendly.
Kiera B
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Amy H
|
Expérience générale
Évaluation :
3
Staff was very polite and helpful, however many times I tried to use the gate after hours and it wouldn’t open.
Danielle W
|
Expérience générale
Évaluation :
5
Had a minor issue with gate key not working but quickly resolved
Monique r
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Chris M
|
Expérience générale
Évaluation :
5
I've been renting a storage unit for six months and they have been great. Additionally, Danielle and her team have been outstanding in meeting my truck rental needs and packing materials. The group is professional, dedicated and knowledgeable. Extremely accommodating store. thanks to everyone at this store.
RICHARD L
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Toni H
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
RONNIE S
|
Expérience générale
Évaluation :
2
Concerns: I asked when we moved in if rent ever increased and how it worked and was told unit rental never went up. As of this year; all 4 units I had at this location had price increases so this is the main reason we are closing. We moved from cube-smart to avoid this way of storage business. The Access doors to building were not wide enough for our usage, has an uneven pavement that makes usability less than desirable. We did witness one couple having sex inside of unit and also an outside unit is occupied by street racers possibly and they have scared us off of the grounds more than one time; very suspicious activity inside our building (our building unit; 5087) that we would HIGHLY suggest security and monitoring. It is obvious that they and their suspicious-invited guests are there. On closing of unit 5087; the office staff was away during hours, closed due to possible no staff and sign read for us to visit neighboring U-Haul in same city if we needed truck rental or new unit, then we called 1800uhaul to report we had unit clean and needed to close and was told we HAD to close out unit in-person to sign close out required forms. Was able to come to office the next day to close out in-person as indicated and we did not have to sign just gave a verbal request and showed picture of unit cleaned and emptied. Positives: Building kept at great temperatures, no signs of insects, overall clean and lighting okay. Staff at store always professional. In Summary: Thank you for your service to our family. We appreciate the hard work invested by management and most of the staff that have been professional with us there. I know some offenses may be outside of your control but you need to know that price increase and our concerns of the security risks is the biggest 2 reasons for us closing this unit. We have 3 other units that we will be closing soon because we need a safer option when visit our storage units. I would suggest watching/monitoring cameras so that you may call-in suspicious activities that are happening at this location. Thank you again.
Coley C
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
SHANNON M
|
Expérience générale
Évaluation :
5
Only changes I would make is the access hours. If a person has up to date access then they should be able to get to their storage at any time. Or at least up until midnight
KEITH L
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Donald D
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ANTHONY W
|
Expérience générale
Évaluation :
3
The seat belt was missing , couldn’t let anyone ride in the vehicle I should be refunded some money because of the inconvenience, it took me longer than usual to finish.!!!!
Patricia B
|
Expérience générale
Évaluation :
5
Everything was GREAT!!
frank m
|
Expérience générale
Évaluation :
5
Big space
Tera T
|
Premières impressions
Évaluation :
1
Second time sent
My father died and hospital bed and hoyer lift in 5039
Asked for one day grace as quin house donation was picking it up the day after the $95 was due
Lady on phone at major phone line, lady on phone at location and lady at location refused a one day grace
I closed the account at 8:30 AM the day after I paid the $95 dollars allowing them to re-rent it
No humanity in this decision
I paid 3-4 months and always on time and never late
Enjoy the extra months rent
Kathryn E
|
Expérience générale
Évaluation :
5
Amazing staff
KAREN B
|
Premières impressions
Évaluation :
5
The facility at U-haul Moving & Storage at Hwy 124, 2040 Scenic Hwy N, Snellville, GA 30078, was not helpful, they didn't have two 10x10 units, which is what I reserved. They called the Bulford facility and made a resveration for 10x20, which I needed for the 26' truck. I was told they didn't have a 10x20, only a 10x15. So I made a decsion to use the 10x15 and pursue another facility. The claused me stress, gas, and time.
Ismael R
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Wang X
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dawn W
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Melinda L
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Temekia R
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
ANTHONY W
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
David D
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
James H
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Pamela S
|
Premières impressions
Évaluation :
4
When I booked the truck rental and unit rental through the 800 number, they messed up the entire reservation, and I had no unit rental at all. I was very aggravated!!!
steven c
|
Premières impressions
Évaluation :
4
I didn't really like the online process. The account is under my name because of all of the information needed to secure the space. The unit management will be transferred to another person once we can get it straightened out, but it inflexibility of the system prevented me to do what I intended. When is it ever necessary to get an image of both sides of a driver's license, for example? Once we were registered for the space, the communication from the system and the space were all excellent. The people I spoke with were also helpful.
Timothy B
|
Online Move In
Évaluation :
3
The reason I say average, has nothing to do with the Buford location, Its the location at 4211 Mcever Rd Oakwood Ga. I had reserved my truck AND a unit 2 wees prior to moving. But when I went to the office, Josh told me there was no unit!! It really put me in a bind and had to move my stuff out of my way to the Buford location. Josh was "supposed" to discount the price of the truck rental but I didnt see any discount. I had reserved a ground floor unit at that location , a mile from my home. But instead, I had to movie 15 miles out of my way, to a 3rd floor unit. Just goes to show you people dont care about their jobs or helping these days. Other than that, the experience was stressful!
Debbie S
|
Premières impressions
Évaluation :
2
The staff at the two Buford Dr facilities are terrible people and unprofessional. The manager keep changing the rental policies, just the other day, I was told by the Buford Dr facilities, that now even with a credit card, you must have a contact that can be reached by phone. I was discussed and went to the Lawrenceville Swanson facility, and they did not ask for such ridiculous requirements, just a contact phone.
RONALD G
|
Expérience générale
Évaluation :
2
You guys keep changing me to much money 💰 and did not care to change the date like we ask you to that made it hard to pay when your SSI check comes ones a month.
jeramus w
|
Expérience générale
Évaluation :
5
The young lady was extremely professional and very nice . Thank you very much !
tim m
|
Premières impressions
Évaluation :
5
The two young lady's in the office are very nice and respectful
MARK D
|
Premières impressions
Évaluation :
1
My furniture had mold and and was fill of spiders and spider webs. I will never use this facility again, we were so disappointed.
Laishawn D
|
Expérience générale
Évaluation :
4
I do not think it's fair to have to pay a full month's fee for 2 days of service, as you don't process refunds on move out.
Kimberly R
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
MICHAEL B
|
Expérience générale
Évaluation :
5
Good service
ricky d
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Erik W
|
Expérience générale
Évaluation :
5
Great experience. Office staff, especially the young college age girl was super nice to deal with. Wish I could remember her name..
Jerry L
|
Expérience générale
Évaluation :
5
Good customer service, manager was very professional and communication is on point. Good job!
Michelle G
|
Premières impressions
Évaluation :
3
Only have single door load and unload for climate control storage - this is not realistic, we had a couch and treadmill that would not fit they the single door to store.
Sharon H
|
Premières impressions
Évaluation :
5
Very friendly and helpful.
Perry T
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Linda A
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Keith H
|
Expérience générale
Évaluation :
5
Danielle and her staff were very friendly and accommodating. The process was quick , easy, and professional. I will use them again on my next move.
Teresa B
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
shawn i
|
Premières impressions
Évaluation :
5
Convenient, clean and friendly.
John L
|
Premières impressions
Évaluation :
5
Excellent
Carol H
|
Expérience générale
Évaluation :
5
Great service every time!
Calvin W
|
Premières impressions
Évaluation :
5
EXCEPTIONAL!! The front desk attendant went above and beyond.
Adetola A
|
Expérience générale
Évaluation :
4
I have a small problem to resolve today and will be in to fix. 1. The storage I reserved online is not big enough 2. My credit card was left in the store and the location was closed by the time I came back up from checking the unit. I called the store number to leave a message and was transferred to customer service where they reserved me a bigger unit, over the phone. The young lady who helped me at the counter was very efficient and I hope this can be resolved quickly this morning. Kimberly
Kimberly R
|
Premières impressions
Évaluation :
5
I reserved a first floor 10 by 10 climate controlled unit a month in advance online. I left Florida at 4 AM to be sure to make office hours. When I arrived, I was told there was no more climate controlled units and my only alternative was a non- climate controlled one. When I explained this was unacceptable, the receptionist was amazing. She walked around the entire climate controlled areas and found one with a tag saying it was clean and ready but was not yet updated in her computer. Amazing service and commitment!!! She helped us find the easiest path to unload and was helpful in every way humanly possible. As she was so great, I apologize for forgetting her name, but attribute this to my exhaustion.
Walter O
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ophelia M
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jayla F
|
Premières impressions
Évaluation :
5
I was in the facility many times. I was the to rent trucks but securing boxes for my move. The staff was always helpful and went out of their way to fill my needs. The assistant manager was promoted the second day I was there and she definitely deserves it.
John G
|
Expérience générale
Évaluation :
4
The reason to rate above average, because the traffic there is terribly busy!
SU L
|
Expérience générale
Évaluation :
1
People were always rude and never had enough staff attended
EDGAR C
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ivan C
|
Premières impressions
Évaluation :
5
I have had the unfortunate luxury of moving state to state and around due to my work . You all know how painful it can be ... but what a breath of fresh air when I met Danielle and her team at this facility. Been with them for over year and 6 months Its new, its clean, its well kept, the staff is helpful, nice, always willing to accommodate. They actually "call back" when they say they do. This is probably the 5th time that I have used a storage facility and I have never felt compelled to write a review until here. They deserve the kudos and just wanted to share my experience with others. One last note, I went a note stating we are leaving as I am moving into my new house. On past experiences, Id have to go back.. do a walkthrough with staff and make sure it's clean, etc. This time - They did this for me, I didn't even ask. They called me stating they saw my space, it was clean. Sent me an email with my final receipt without me even asking , thanked me for my business. Amazing. What more can you ask for?
Zamen A
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tina S
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Bagmary O
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Elizabeth K
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mark W
|
Online Move In
Évaluation :
3
Storage facility is clean/well maintained. Customer service gal was friendly. We were supposed to also pickup a 15' uHaul truck from this location and they failed to tell us until we arrived at the facility that it must now be picked up in Oakwood, GA (15 miles away). This caused our moving to be very chaotic and not go as planned.
Gina S
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Kianna B
|
Premières impressions
Évaluation :
1
They did not want to reimburse me my money back after I told him that I wanted to verify that the trailer would fit in a 10 x 10 x 10 would not recommend the spa had a great experience before but not with the staff there
Victor R
|
Expérience générale
Évaluation :
3
The workers were very friendly and tried their best to be helpful. However, they were not well trained, so the process was a disaster. I understand that you have to hire new people and train them, but they should not be allowed to work with the public alone until they are fully prepared to do so. That was not the case. One of the workers had a better idea of what was going on but couldn't handle two customers at one time. It took over an hour to rent a unit, and still was not done correctly as now I have to go back again to sign the contract that they never had me sign originally. The other customer next to me was there longer than I was trying to rent a unit. The staff was very nice and apologetic, but it was still a very frustrating experience to say the least.
Lauri S
|
Premières impressions
Évaluation :
2
Everyone there Sunday was nice , but it was a nightmare . I was directed to another facility to get a truck and then redirected back to the one by the mall but it was chaos because no one was educated on how to get things done efficiently . One person was brand new and the other was partially new , I went there 3 times that day and it was horrific because they were extremely busy and didn't have enough help . I do like the facility because the other African American young lady always goes above and beyond to help . This day she was helping them over the phone but it still was a very horrendous experience . If I was not I a desperate need to move my things I would have walked out . The other facility in front of the Walmart is worse , they are lazy and does not ever try to help you there , I try my best to truly avoid that one at all cost . The manager needs to be replaced or needs to be educated on how to run these stores correctly . This was the worst experience ever dealing with an storage facility in my 43 years of living !!!
MELISSA J
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Josh L
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Steven P
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
ORRIN J
|
Premières impressions
Évaluation :
5
It was great. I just didn't think I would find a home and close so quickly.
Xuan N
|
Expérience générale
Évaluation :
5
I dealt with three different people and they made me laugh and helped with all my needs and we so kind. I would totally recommend to anyone..
Tiffany G
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeffrey N
|
Premières impressions
Évaluation :
5
Great service never had an issue.
Erica M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Thelma P
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Charmayne G
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ana J
|
Premières impressions
Évaluation :
5
Loved the staff
Logan S
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rich L
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cynthia T
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
RONALD G
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alexis T
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
michelle b
|
Premières impressions
Évaluation :
5
Danielle, Cody and Ali were always so nice. I rented a storage unit for 9 months and always had great encounters with these three. Great staff and great customer service! If I ever need storage or moving supplies I know where to go.
matthew p
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Devin J
|
Premières impressions
Évaluation :
4
The experience was every thing that I expected.
George W
|
Expérience générale
Évaluation :
5
Talara Harper was AWESOME!!!
frank m
|
Premières impressions
Évaluation :
5
Easy and efficient
Craig E
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
krystal t
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Roxana M
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tim B
|
Expérience générale
Évaluation :
5
The woman working the desk, Talara, was friendly, confident, courteous and kind. She will go far and I would hire her in a heartbeat to work for any company I'm associated with. It does not matter how good your company is if your first point of contact person is incompetent or unfriendly. She was incredibly helpful to us in the midst of our stressful move.
Tom P
|
Premières impressions
Évaluation :
5
Thank you!!!!
Joyce w
|
Expérience générale
Évaluation :
5
Very professional and friendly; the units are very clean: also a very good location; pricing is reasonable
FREDERICK T
|
Premières impressions
Évaluation :
4
The only thing I don't like is that apart from my contact information, uhaul also asked me to provide many other telephone contact numbers and other mailing addresses! I was then forced to rent a small warehouse with a friend's address. Makes me feel distrustful. Do you treat me as a crime suspect or something similar?
SU L
|
Premières impressions
Évaluation :
5
The only bad thing was the mothballs smell. It was overwhelming. One of the people has several storage rooms and she has mothballs and I know that is not your fault but you might want her tovcut back or get rid of them
Judith U
|
Expérience générale
Évaluation :
5
Both staff members were very polite and service with a smile. I just hate to see unhappy customer service. Not here. Thanks for helping make a move more pleasant.
donna t
|
Expérience générale
Évaluation :
5
I had a good experience with the staff and access to my unit. I selected a drive up unit so I didn't have to walk inside the building. The downside to that is its outside so there was dust on some of my items.
Carolyn W
|
Expérience générale
Évaluation :
5
After frustration with getting no help over the phone I walked into a location on Buford Ga and the manager there went beyond and above to make sure I was happy. Because of manager like her I would recommend Uhaul as a place for storage and moving.
olivette w
|
Premières impressions
Évaluation :
5
Ms Tyler the employee on Burford Hwy location was the bomb. Her personality, her professionalism, her helpfulness was top 100. If employers could have 10 of her customers service would be fantastic. My husband and I enjoyed this storage place from day one. When we checked in from moving here from Wisconsin Danyell the manager was great also. Thanks again.
VICTORIA B
|
Expérience générale
Évaluation :
5
The person helping us was amazing and made it sob easy to rent the place.
Rajdeep C
|
Premières impressions
Évaluation :
5
Everything was great, the one problem I wanna bring to your attention is that I reserved a 10x25 unit and even on my receipt that I was given at check in says 10x25 but unit 1001 is most definitely not 10x25.
Luis V
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Brad B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Samantha L
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Patty R
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Juliet B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
John K
|
Premières impressions
Évaluation :
5
Excellent service à la clientèle.
CHARLES J
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Vanessa J
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jerroid M
|
Premières impressions
Évaluation :
5
Great clean facility
Hardem B
|
Premières impressions
Évaluation :
5
Talara was very helpful, knowledgeable, understanding, cheerful. She is excellent in customer service.
Tina V
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
joel p
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Stephen A
|
Premières impressions
Évaluation :
5
Manager Hall was great. Wonderful experience with her.
VICTORIA B
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
David C
|
Expérience générale
Évaluation :
5
Very professional
Thomas G
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Billy C
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Juliet B
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Michelle E
|
Expérience générale
Évaluation :
5
Outstanding service by this facilities employees. We are very appreciative.
Thelma P
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Patricia H
|
Expérience générale
Évaluation :
5
Great location and staff were terrific. The young lady was so helpful and made me feel valued as she remembered my name when I came in. Danielle was great and she will make sure she gets you the best deal in town. You will love the cleanliness of the facilities and the rates too!
Chris R
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
carlos n
|
Expérience générale
Évaluation :
5
Thanks
ahmet b
|
Premières impressions
Évaluation :
5
v good experience. All employees have been awesome. Only thing is computer would not work for a long time & several people waiting in line b.c sometimes it worked right & sometimes didnt when taking a payment.
Nellie R
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
LEROY F
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
brenda f
|
Expérience générale
Évaluation :
5
Alan was extremely helpful and friendly. And very knowledgeable about the facility.
william a
|
Premières impressions
Évaluation :
5
I had the best experience with everyone I came in contact with. Thanks to every one!
Warren W
|
Premières impressions
Évaluation :
5
I saw a green snake at the cub and a some roaches
Ginou P
|
Expérience générale
Évaluation :
5
Danielle Hall, the manager, was above and beyond what we expected. I sent email to inquire about 10x12 climate availability on a Sat and got a response within 10 minutes. Difficult move from South Carolina was made easier with reserved (2 adjacent 10x20) units accessible to tractor trailer through her. Move in was easy and streamlined. You could tell she really cared about her facility. Clean and easy access to building and storage units (climate controlled)
richard c
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
ANNE J
|
Expérience générale
Évaluation :
5
Great and friendly customer service
Judith M
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.
