No one was there to help
Ronielyn FideliCustomer Reviews for U-Haul Moving & Storage at Mcphillips
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
The drop-off location was fine, other than when I mentioned that I gave you back a vehicle with more gas than when I picked it up, the response was "We don't give rebates on gas". This is frankly, unacceptable. If your company isn't going to be responsible enough to fill up a tank or have the equipment in the vehicle, why am I on the hook for giving you free gas?
Chris NotoThanks again to Krista and the team at McPhillips Uhaul. We would never consider anyone else. Thanks again for you amazing work!.
remy affleckAlways go to the Winnipeg McPhillips U-Haul location. Krista the general manager there is great! Will be back.
ILYA VASLAVSKIYAbove and beyond service. Actually after business hours, the workers were still willing to help me. Very kind, friendly, and compassionate. How wonderful. Thank you, wishing I could add your name to make my sincere gratitude more personal., just as I mentioned in my other review. What a great business's. All my needs where taken care of. I am one happy customer.
TAMMY ANDROMIDASKrista was very polite and helpful. So far this was the best Uhaul location I ever visited.
ANTON ZHIVCHIKOVNothing. Everything is perfect.
michael anchetaAs usual, Krista and the team comes through! I have a last minute need for a trailer and is really to go as soon as I arrive. 5 mins in and 5 mins out. Merci encore!
remy affleckrequested pick-up at Century location, booking changed to McPhillips
Wayne HudsonCheck the locking system on the back door. I had difficulty opening it with a key after I realize the fob doesn't work for that door. Otherwise, great van. Thanks. Dan
Daniel BergenGreat customer service!
debra funkHave extra set of keys. During moves things can be misplaced. Should only have to pay for an extra key not the whole lock. And just switch up the padlocks frequently which shouldn't take any time at all in their daily tasks. Just a suggestion.
Dawn DEschambaultI do wish there would be a user's manual available to be read prior to driving the vehicle. If fhere was, I wa unaware of it and was not advised of it.
Brenda ForemanGreat place, awesome manager
theodore domke | Expérience généraleWas mislead about pricing and value that was given…mostly about KM to return location that was 4 hrs away further than originally budgeted. I was assured enough extra mileage was included…and it was not and costed me an extra $150…disappointing
mark lewandoskiThe staff is knowledgable and friendly. My move of goods from the storage locker went smoothly. I would recommend U-Haul to anyone.
Dawn Koopman GeeNo thanks
makanja kamakaEmployees were friendly. The interact terminals were very below average: very slow and have pen input. Truck is obviously American so that takes adjustment.
Geoff YuenStaff was very helpful especially Krista.
Therese LabossiereHave it ready at pick up time schrduled it was burried in snow and an awkward position to back in
Nadine BoneWe use U-haul all the time. 175 Mcphillips St location. I reserve the truck on line and when I go to pick the truck up they generally have everything ready to go. "Hiccups" I call them do happen but Kista and her team are very professional and helpful to work things out.
Tammylynn PoulinI reserved a truck and car hauler about 10 days in advance of pickup. I flew into Winnipeg to drive the truck to Edmonton. The day before pickup I was told that no depot in Winnipeg had the truck and car hauler in the same location. I had to take a $40 taxi to a depot across the city to get the truck, then drive it back across the city to a depot right by the airport for the car hauler. Surprisingly, that depot had at least a dozen trucks of all sizes sitting there. I find this an example of poor logistics on U Hauls part, creating unnecessary expense and wasted time for me to shuttle their equipment around at my expense and time.
Wes BellmoreTruck was assured to be operating and maintained. broke down twice during move Very poor response to help
jasmine MAHHave cleaner exterior & ice free mirrors /windows. Spent time trying to warm up the older uhaul van & scrapping the windows & side mirrors. After being fed up I finally just asked for the newer/cleaner one.
Allan MendozaDidn't have furniture pads I paid for in the truck, and no moving dollies available. Didn't get the $50 for not having all the equipment I had booked.
David NagamoriThe worst of customer service,especially the General manager.
duc quan OngVery efficient. Ordered on line, completed in store. On the road within 15 minutes. Merci.
michael GEARYits complete. nothing to improve
Ernesto PenasEverything was excellent . The staff was very profesional and friendly , I will for sure comeback.
salvador lopezWash the exterior of the trucks. Daily if necessary.
doug lloydafter hours drop off using app is not user-friendly. I gave up. too tired to care
mikel coteSpent 2 hrs checking the truck side but problem was on the trailer side. Wasn't ready
Anton Slyvchakstaff was verry friendly .
Karan SinghHave 26 foot trucks available to 1 way from winnipeg. Don't offer a free trailer and then say sorry we don't have any.
James leeThe lady working was helpful and friendly!
Joseph MillerHad to purchase a trailer. Light adapter might be a good idea to have adapters on hand for use rather than having to purchase them. Otherwise all good
John CallahanReturn was particularly east. I parked and unhooked the trailer and the attendant was already there telling me I was checked out and good to go. Total of 5m on site.
Dave FulawkaNeeded to move a couch today. My trailer is parked at the lake so I opted to rent from Uhaul. Pick up, set up, and drop off was a breeze.
Adrien HemeryI don't think customers have a choice. The manager was not in the premises and difficult to contact by phone. She ordered us to return the equipment to Winnipeg even tho we were located in Portage la Prairie, a few blocks from the local U-Haul. Incredibly disrespectful and inconsiderate.
John PentlandYes you guys were very helpful thank you very much
Kipling DmytrukTim & Krista (receptionist) we’re awesome
Henry DueckThe uhaul app is so convenience but not so friendly in returning equipment. Tried so many time still never figured out!!! Merci.
Quoc Minh TruongNeeds more signage’s the huge one
RYAN ROMERO | Premières impressionsThe girl that was working at the counter, was very friendly and very professional. And yes, I highly recommend the U-Haul on McPhillips thank you for your help.
Mario RebeloChecking in and out using the app needs to be easy to use, but wasn't easy to use
Roland RitchotI still have not received a call back to change the wiring harness and fix my turn signal that was damaged from the installation of the previous wiring harness.
Barry HedgecockServer was nice great experience
laljeet BrarExcellent service having a hitch installed. It was done very quickly. Only comment I have is that the location was a bit messy/unorganized. The waiting area could have been a bit more professional. Other than that the service was excellent. Employees were friendly.
Karl KruegerKrista and the team at McPhillips in Winnipeg are top shelf! I wouldn't go anywhere else and I routinely recommend them to my friends, family and business associates.
remy affleckOne of the 6 pads we rented had a large wet and oily "grease" patch that was folded up inside. Fortunately we were able to use the other 5 pads. Staff were friendly and helpful. The trailer was fine.
Chris BrasherRental, blanket, strap and D
Rafaela Torresservice was great advice was great quick and on time
Conrad StarkellTypical cash grab, charging me for a 4 pin adaptor. Should be an option to RENT them instead.
mackenzie andersonEverything was awesome about my rental experience
Norm TherrienTwo expensive
gUY boudreau | Expérience généraleGreat experience, thanks again! :)
trevor mcisaac | Premières impressionsThe staff each time I arrived from purchasing boxes and they carried to my car , to truck pick up to a last minute request for storage , I was treated with kindness and respect from knowledgeable and efficient staff!! Amazing experience and will highly recommend.
Debra Hudlin | Premières impressionsThe manager krista best customer service ever Awesome person
Abdikadir farah | Premières impressionsExcellent service à la clientèle.
Shyla Nalge | Premières impressionsThe downspout by the storage unit causes the unit entrance to be frozen and slippery.
Susan Mitchell | Expérience généraleEverything was great, happy to be in the facility
Garry Arnold | Premières impressionsHad issues getting in to storage unit because of losing key and staff were no help and rude
Kevin Cookmckay | Expérience généraleNo one pick up the phone during office time. No one reply the email I called in to cancel the storage before the due date to avoid to pay another month. However, the staff cancelled my storage a week later, now Uhaul is charging me another month of storage fee plus late fee. I am very unhappy with this.
Yan Tung Geoffre Lau | Expérience généraleBroken in to multiple times with useless insurance that didn't cover a thing !!
Glen Dooley | Expérience généraleThank you for letting me use the storage for my personal belongings. I really liked it. It was all excellent, and the staff was very helpful and friendly. Keep up the good work.
Raymond Goudreault | Expérience généraleCommunications about billing was very poorly conducted I called to cancel over the phone a few times with no answer to this location. No message responses Called main office in which they confirmed they cancelled unit Got another call this week after already cancelled stating they need payment . Informed person calling that I already cancelled with main office Totally lack of coordinated access. For this reason will not access this location again I do share though on a late evening a young man was present and was very helpful with me.
vanessa gamblin | Expérience généraleThere was only one staff in the store and she was amazing. She was very helpful and kind. I highly recommend. I use uhaul services often and will continue to because of the amazing staff.
Rose Oduca | Premières impressionsWas easy to move in and out, the staff were friendly and very helpful. Krista was just GREAT! Will definitely use Uhaul again.
Ian Robbins | Expérience généraleClimate control didn't seem very good. The steel footings for my east wall were rusty. I wouldn't store any furniture I cared about in that locker. Separately: I slipped and fell outside the office door when I came to do my move out, and the whole parking lot was pretty icy. Maybe throw some gravel or sand down. On the plus side, all the admin stuff was easy and the staff were good in person and on the phone.
chris lawson | Expérience généraleTried to confirm my storage location info and I was sent to 3 different location. I booked online.
Antonio Dalayoan | Online Move InI am happy with uhaul but I am disappointed that I never recieved the free month as promised. Krista offered to cover November in lieu of but I don't need storage for November. To resolve this I would like a credit to be put on my credit card. Thanks
Tracy Lothian | Expérience généraleWorker I was dealing with messed up every step of the way. She assigned the wrong unit and we were trying to enter with our code but it wouldnt let us. We go back to tell her, she "fixes" it so we walk all the way over to try to enter our storage unit with our code... doesnt work. we walk all the way back again to tell her its still not working, she says she will meet us over there. Okay so now she tells us its not working cause she assigned the wrong unit so thats why the door wasnt unlocking. now i receive an email saying our rent is past due and im being charged a late fee... we dealt with her only two days ago.. paid for the storage unit that same day. So im confused as to why im being charged double rent for one month? I guess she must have messed up again.
Emily Morden | Premières impressionsVery friendly and helpful. Staff are awesome and patient and made moving a more pleasant experience.
Ian Robbins | Premières impressionsI was stolen here :( I would like to get the insurance compensation.
Maria Sanchez | Expérience généraleVery please, answered all my questions. Very helpful.
Beverly Sue Shalagan | Expérience généraleThe door on the storage compartment was too small and door broken. The staff was awesome though
Glen Dooley | Premières impressionsI was very grateful to find a storage unit so close to home, it was one of the last one's left. The manager was excellent to deal with, she went above and beyond to meet needs and staff were friendly. The only thing that I was concerned with was when I moved out the lights in the storage facility were out, and it was hard to see in my storage locker, also when I went in to sign papers for my move out the facility was left unattended and staff were all outside with customers waiting inside for service. I don't think the store should have been left unattended as someone could have stolen something and customers were wondering where staff were, it was very unprofessional on their part. Otherwise, everything else was great!
amanda mensies | Expérience généraleKrista and her workers are all very friendly and helpful. Gave me a nice storage unit with lots of space. Would recommend for storage.
Shiana Taylor | Expérience généraleIt took me 2 days to get storage and it was not ready and not clean. I waisted so much time on Friday and Tarik said everything OK on Friday and he didn't rent it to me, I came on Saturday and Dave have no info in the computer. Its very frustrated, and anointing and after that my unit not clean and not ready.
Mark Rolbin | Premières impressionsOver all I have no complaints here I know the hours are a bit tough do to covid and understand but over all great job the lady even remembered my name which is awesome
George chase | Premières impressionsThe guy that helped me was very friendly and helped me get what I needed.
Shiana Taylor | Premières impressionsThe space was not secure nor safe. Regularly there were people gathered (blocking) the halls chopping bikes, obviously stolen. Did not feel safe entering to access my unit. Garbage and burned wires (from collecting copper) were left in the parking lot along with garbage and other debris. Would not recommend this location.
Heather Stevenson | Expérience généralel.love.everthing.thanks
Bernard Cheater | Expérience généraleIf I could rate this as 0 stars I definitely would. We put our sectional up for sale as the storage fees are ridiculous. The buyer could not pick up the sectional up until 4 days into a new month I told there was no refund for the remaining days of the month that we weren't using the unit. Therefore, they can rent out that unit and make almost double on it in 1 month. There was no light in that unit plus the ceiling looked like it was starting to fall in guess that's why there no light in it. I will never rent a storage unit from uhaul again and I will also not refer anyone to use uhaul. I was not shown how to check in or check out so I had no clue how to even get into the uni someone else had to show me.
larry j ducharme | Expérience généraleThe lot was a little crowded with u-haul vehicles, as I tried to pull away with my truck and trailer after emptying my locker, I had to get out and physically move a small u-haul utility trailer from blocking my exit. No big deal, but leaving room to enter and exit is a good idea! Otherwise very good service.
Charles Spritt | Expérience généraleThe outside door for access to the storage hallway was damaged and could not gain access. The U-haul representative had to go around and open the door from the inside. She indicated that they would have there repair personnel repair it soon. I have not been back yet to check if it was repaired.
Charles Spritt | Premières impressionsWhen I made the reservation the person I spoke to said a 5x10 would be big enough for my stuff that was on a 20 ft truck ... it wasn't. Luckily the person at McPhillips noticed and was able to find me the right size, a 10x10
Zara Dale | Premières impressionsI paid for 1 unit then they realized it had a lock on it so received a refund and then they gave me a unit at the Notre Dame facility. So when we get there no lock as was stood to me would be. Took a walk around with my phone in hand checking other units as was told by associate to do. Then he told me I'd have to.go.back to store to get a lock. Thankfully the manager at Notre Dame was a.very helpful man and he took his.personal truck to go get me a lock.
TAMMY GODWALDT | Expérience généraleSome difficulty with out-of-town call service when we were looking for the storage. Then request to be put on auto pay not recorded. However staff quickly resolved problems to our satisfaction.
George Harris | Expérience généraleHonestly the staff are so customer oriented it's amazing. Facilities are accessible, clean, and convenient. Best of all secure. Will for sure again in future if needed.
NICK PIZZACALLA | Expérience généraleI only stopped renting from you because I had received a free year somewhere else.
Elsa Doucette | Expérience généraleThe staff were very helpful in everyday to assist me .. I felt very confident in leaving my things stored there
Joey Naslund | Expérience généraleThe manager at this location is amazing! Thanks for all that you do!
Valerie Rochon | Expérience généraleWe liked our experience there.
NATHAN ROBINSON | Expérience généraleWould recommend to friends and family
JOSHUA MANILA | Expérience généraleVery super helpful staff spent time with me went over everything. Turned a bad day into a good one.
Joey Naslund | Premières impressionsVery helpful
Ashleigh MACKLING | Expérience généraleSnow that was not removed in front of the storage locker melted and the water ran under the door and ruined some wood and panels that were stored in it. all furniture that had fabric was ruined.
Kyle Bornais | Expérience généraleThe staff where very helpful and polite
Lucy Pottruff | Premières impressionsA very pleasant experience, helped by very knowledgeable staff
Newton Barnard | Premières impressionsThe person who helped me at mcphillips location., he took time to show storage locker. And i saw one i booked to small, he showed what was avavable, and i took that one. Excellent top notch service.
Lawrence Fife | Premières impressions.
Adam Cwiok | Expérience généraleThe only thing that would have made this the perfect storage system would've been access to a forklift. The moving staircase can be very difficult with large heavy items.
Cheryl Steenson | Expérience généraleThe only thing that was inconvenient was you had to create an account and input all your information, it was better and faster when staff did that all for you.
RACHEL QUOQUAT | Expérience généraleSome of the staff were friendly and helpful, others were not. the unit that I rented was not well maintained. It leaked in a few places that had a patch job and there was water damage.
Lynda Richards | Expérience généraleThe staff went above and beyond and were so accommodating.
Leah Baillie | Expérience généraleI'm still awaiting a callback. A uhaul customer service agent from the call center (or so I imagine) took my message & indicated that someone from McPhillips would call me back to organize uhaul acces
Kyle Bobiwash | RéservationWe have utilized this uHaul location twice in the last month and the service from all employees we encountered was excellent.
jean francois vary | Expérience généralemessage received saying container arrived and I would receive a call to arrange pick up time, never received call. Called to arrange pick up time however container was not available when I arrived
Silvia Page | Expérience généraleVery good service
Joseph Towongo | RéservationHad booked a storage unit online several days prior. When I went there, informed that the storage unit was not available. Frustrating because my moving company was coming the next day.
Daljit Bhangoo | RéservationI rented it for a month used it for one day costed me 100 dollars and they could not at least 50 % back its vial. Then the manager was staring at me like she had power over me. She made rude commenets
Jansen Peters | Expérience générale