Wrong van was gave to me and the staff couldn't calculate the miles that was used also was told I wouldn't be charged for gas. Charges don't add up
Sheena BCustomer Reviews for U-Haul Moving & Storage at Michigan Rd
Testimonials From Recent Customers
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I wouldn't say it was this location, but Uhaul overall. I sat Monday waiting to pick up a truck for 4 hours to turn around Tuesday and waited 2 or 3 hrs to get my truck because someone is not doing their job properly. I did truck share, the first truck was too small but I had put $70 of gas in there but as it was told to me, no one could help me out with either a credit or a fill up on the new truck that I got. Sad customer service. I have not slept in 2 days trying to get truck and load a truck to move. Not happy!
Tonya WAlways a great experience. I rent a trailer at this location twice a year. They always make it fast and easy!
Samuel AFriendly customer service. Quick install. Way cheaper than the dealership quote. Good job, thank you!
Taylor BI was very upset when I found out the truck only took E85 gasoline, I drove around frantic to find a gas station in the area tono avail. I went over my mileage attempting to fill the truck up. I. The end I was charged extra mileage and for gas! Completely unfair.
Erika CDespite the install going for over twice as long as expected, which things happen and complications come up, it didn't matter. The people that work there are wonderful and kind, plus explaining what happened and going over anything I needed to know was great. Thank you for great customer service.
Gerri RThanks for the help and assistance!
Jim BThis was a janky experience to say the least. Moving from Texas to come home to randomly poor attitudes, broken system, no access DURING access hours, was the worst part of my moving journey. These people seem to forget the services they're payed to comply. Forgetting your only a small number in a company that don't care nothing about you
Imari E | Expérience généraleIt was easy to work with you
Greg PAntonio runs a good operation. I drive past others to use this location
Gary PUsually have a great experience at this location. Unfortunately, the truck I rented was dirty and the front seat stained. I spoke with the manager regarding this, he seemed annoyed and angry with me that I would want a clean vehicle. He came out and looked at it and even acknowledged that the truck was filthy. His attitude and response were less than professional.
Gautam RI got a truck that was disgusting and had a roof leak. My $3000 couch was soaked along with 2 sets of mattresses. Really not happy AT ALL. For such an expensive service we got treated like dogs.
blake rThe manager is the best A+
Rivard L | Expérience généraleFast processing, friendly staff
Andriy LEveryone I interacted with was so great and helpful! From scheduling to pickup and drop off everyone was so so nice and knowledgeable.
Estelle CWe scheduled an appointment for Saturday afternoon at 3 pm and when we arrived the 2 individuals working the desk seemed surprised and said their installation tech had already left for the day. Said we could leave the van and it would be done first thing in the morning. I was apprehensive about leaving the van, but they assured me it would be garaged overnight. The next day, our van wasn't completed until approximately 1pm, we picked up our car without problems. The big issue is we had a cd case full of 100 or so children's DVDs that my son watches when we are in the car. This DVD case is missing and it never leaves the van. I am just so saddened by this. I feel violated and taken advantage of.
Stephanie KYour personal are doing great.Dorothy
dorothy mGreat rental experience
RYNE FThe system was down for a few hours and it put me behind, but it final came back online for me to rent the truck for a few hours Thank you
Tanyell WPeople in this location they are no kind , they are no even welcomiy customers also talking to customers like soldiers, the biggest thing I don’t like about this location they got me money double monet instead of $70 they took $145 . 😭😭😭😭😭
Blaise LIf they actually CLEANED the cabin of the vehicle before renting. The truck I rented had dirt on the seats. Also, the gentleman who helped me with the rental wasn't very pleasant or friendly. I know everyone has a bad day every now and then but when dealing with the public…it would have made the experience better if he didn't act like I was inconveniencing him by wanting to rent the truck.
Anthony RBest UHaul location we have done business with. Excellent staff who respects the customers' time. Keep up the good work!
Orv GThey were great they help me out and I ordered them only $22 I paid it off and they took me off of the nose able to ride or drive one of the trucks again so I really appreciate them for being understanding and a customer service is A1
lanikia bNothing really, everything was fine
Tinika JEverything was great and explained thoroughly by staff.
Venus TService was fast, friendly and convenient!
Naomi HThe guys in this sucursal are very helpful. I recommend this location.
Hector BThe staff was pleasant and helpful and knew exactly what to do. The equipment was clean and in excellent shape. I will recommend this location and use them in the future. Jim Benge
James BThey were very helpful, accommodating, and professional, adding a greeting and a bit of smile will be even better.
Harry JI was an overall great experience! Thanks!!!!
LASHANDA WRoseline
Roseline DWhere I always go is on 62 Michigan Rd. To improve as you ask. They give excellent customer service. Awesome team. Give them a raise and show them appreciation. Thank you team on 62 Indianapolis Indiana ❤️
LINDA AThe facility was excellent. The manager was very professional. The attendant explained everything very thoroughly.
Jim HAllison was great.
Reta JGreat customer service!
Gloria RThe staff was friendly and helpful! They answered all my questions.
Ashley VCustomer service was extremely poor. General manager was very impatient and rude on pick up, and at drop off I waited at the truck for 20 minutes while the GM paced around the lot while on the phone. I've rented easily more than a hundred Uhaul trucks, this was the worst experience and I will make sure not to rent from this location again.
matthew bTruck got stuck in my yard in the mud 5 feet from my driveway. AAA wont touch it because it's a rental, so I had to pay the asinine $415 fee for someone to come a hour later and take 30 seconds to pull it out. Pretty insane and pathetic to charge people a flat rate TWENTY times the rental rate just to get your equipment out of a jam, knowing other companies won't help. Have a tiered pricing structure for assistance like any reasonable business should. I was also instructed to fill the truck up to a quarter tank, but was given the truck with less than 1/8th of a tank. Why am I being coerced into buying UHaul extra fuel? No thank you.
Jared EI was very please. The owner informed me thoroughly, and he hooked up the U haul thoroughly. Very satisfied.
DONNA LU guys were wonderful
BEVERLY RIt is not certain that I will return to this location for certain equipment rentals? I rented a two wheel car dolly. I was told to proceed the equipment and hook up/connection assistance would arrive shortly. I waited several minutes to no avail! Aware of the procedure, I connected the car dolly to my truck myself! By this time someone made their way to my location and verified proper brake/signaling function! Upon return, an employee was annoyed at the suggestion to assist me[two of us] in the unhooking or the car dolly and pushing it no more than six feet! I am likely twice his age but I did it alone! I went inside for a printed copy of final receipt but the onsite printer was down! The ratchet mechanism for securing the wheel straps did not seem to function well for releasing the straps, needed a screwdriver to create slack to be able to remove the straps! The car dolly did appear to be relatively new otherwise?
Marvin BThe individual that the store was very pleasant. Actually, she provided the best customer service have ever received at a U-Haul location. I would definitely go back to this location just because of her service.
Ryan HI would like to know why my account is being charged
Ridel Fnone at this time
William BThey took Five hours to do a simple hitch install with no wiring harness needed. Seems to indicate either poor time management and/or lack of abilities.
David BThe people are nice and all trucks are clean. It was my 2nd time and I am happy with the service and hospitality.
bhasker YEasy in and out for pickup. Staff was friendly and efficient. Easy after hours return.
ROBERT SRestrooms were a mess!!!!! No toilet paper etc. Customer service could have been more pleasant. I feel as though, that if you have multiple employees on hand, then your restrooms should always be in order. Please start checking on them from time to time. But THANK THE LORD that I was able to complete my move( my storage items). Thank you for your services!
helen hI was charged a ridiculous convenience fee and gasoline charges.
Roger SThe gm has a major attitude. Told me he didn't have to rent to me. This was after an exchange of trying to give him my name, Joe, which is short for Joseph. I tried giving him my last name but he didn't want to take it. I think it is very unprofessional, when dealing with customers, which I had explained to him that my mom is the only person in this world that calls me by my full 1st name and she is no longer living. He just sat there and shook his head. I rent from uhaul numerous times a month. This is not customer service.
JOSEPH CI was verbally abused and physically threatened by employee "x" when returning my truck on 2/24/24. Said employee was upset I had parked "outside of the lane" whilst transferring stuff to my car, I made a comment that it "wasnt my fault other people couldn't drive" (which I later apologized for) to no avail. Employee x had hair in braids and gold teeth and made me extremely uncomfortable, continually cussing me and threatening to "put me in my own trunk". This is NOT acceptable!
Douglas HAntonio and his team are accommodating and considerate. They are very busy but address customers respectfully. I really appreciate/d their service!
Lindsey T | Online Move InGreat customer service! I highly recommend U-Haul for your moving and storage needs.
Kole S | Premières impressionsEveryone was friendly. But they did not have any authority to fix mistakes that were made.
Steven H | Premières impressionsKey card never worked always had to wait until store was open to get to my storage. If you were 2 days late they charge a 15 late fee another 15 if your 2 weeks late. Storage unit area had birds in there my stuff had bird feces on it.
Lois L | Expérience généralepad locks were a little tricky
KELLY B | Expérience généraleVery happy with my experience. Thanks!
Jorge M | Expérience généraleThey put me through a lot of hassle that could have been avoided at the Michigan Road location.
Christy D | Premières impressionsYall stole my property without notice. Law suited sho! I didn't give yall permission to touch my property. Pay for my property or be sued. Notice to the sender.
curley g | Expérience généraleThe U-Haul customer service reps were extremely helpful in setting up our storage unit, and the person at the site was as well. Made for a less stressful apartment move-out for our son - and us!
LAUREL H | Premières impressionsMerci
Lasha e | Premières impressionsStaff was nowhere to be found, I had to go find him and he was rude and lazy. He tried to charge me for a storage that I qualified for free and reserved… poor customer service
Diana E | Premières impressionsMy only complaint is I didn't receive any money back at the end of my rental. I paid before it was due and left before due again.
Yolanda T | Expérience généraleBest crew ever!!
DANIEL S | Expérience généraleMore storages n size options
Deja M | Expérience généraleDavion was very helpful and awsome! Thanks man much appreciated
HORIZON V | Premières impressionsShe were very professional answered all our questions handled all I needed I would recommend this location to any and everybody thanks again
VICKI C | Premières impressionsThe staff at the facility were so helpful. There was a problem with my access card and staff members Stony and Jesus were always available to open the storage room and Stony put in great effort to investigate the problem by reaching out to his boss and then the supervisor above his boss too! So a huge shout out to the staff for being helpful. Monet was the agent who helped us secure the storage room and she was friendly and quick to get the room assigned so we could start moving in. The hallways are very well lit and there was even a cart we could use to move things into our storage unit. However the light in the storage room we rented was burnt out.
KENNETH N | Expérience généraleThe staff was very respectful and helpful and I like using the storage and I will recommend a friend or family member
AShley S | Expérience généraleThe staff was great, very friendly and professional. All my needs were met I would definitely come back.
ANGEL C | Expérience généralewow!!!
katie s | Expérience générale