Management was very arrogant,not helpful and very unprofessional I may give another U Hual a chance but never again at the Michoud facility. Poor choice of leadership for a professional company like U-Hual.
Maxwell Montrell | Premières impressionsCustomer Reviews for U-Haul Moving & Storage at Michoud Blvd
Testimonials From Recent Customers
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When James open the trunk to show me how big it was there was roaches in the truck… then when I dropped the truck off the tall ugly (inside and out) guy Donald Acox tried to double my rental fee. He had VERY POOR costumer service and spoke as if he wanted a confrontation but I didn't give him any of my blessed energy. He needs retraining BAD & SOON
Rosetta GabrialTerrible front desk rep. Terrible experience. Should have just used the app to book and avoid front desk encounter. Absolutely no experience renting and the front desk rep did not help or was courteous regarding explanation of rental. Honestly should of just done online instead of dealing with someone who dislikes dealing with in person customer
Jonathan PhamNot professional U-Haul needs to take accountability for the way the trucks are I drove 11 miles and I was charged for 22 miles I will not be returning to any location
Tasha EdwardsMr Donald gave great customer service
Jacquetta Taylorrodent evidence
pamela carrie | Expérience généralejust provide same quick courtesy service and fast pickup for customers
My NguyenMr.Donald and staff were great.
Larry RameeAllow customers to review photos of the equipment if there is ever a dispute of damage to equipment. Rather than tell them that they are responsible for equipment they took possession when you knowingly did not do the walk around of the equipment with the customer and did the hook up before their arrival.
Eric AlsupI didn’t like the way the Associte looked @ me like I was a bum or something good thing I didn’t slap her or sick ma girl on ha Bitch playing with a mofo
Albert WillamsBetter customer service and better trucks.
Zelda WilliamsThe can of the truck was dirty when we picked it up and the worker at the pick up place was very rude and made the whole experience poor and confusing.
Jacy Cate Vernonkeep same level of service
My NguyenThe àssociate was ẞHITT6, V3RY UÑP4OFESS8OÑAL, & rather RUDE¡!!¡¡ THÀT l9ca5ion SH97LD BE CLOSED¡!!¡!
keith duckettI didn't rent anything from Uhaul, but they keep sending me email as though I did. I tried to respond that they have the wrong email address for their customer (who's last name is similar to mine,) but there is no way to reach them because all their automated emails are sent from an address that doesn't accept replies. If you rent from this U-Haul location, double check that they've got your email address correct!
Jamel BrownI called Donald regarding renting a one way 26' truck to McComb, MS. Donald was busy and told me that he would call me back. Donald never called me back. I ended up having to do the footwork myself and renting the truck from the Tulane facility.
JULETA JACQUES | Expérience généraleI recently decided to remove my belongings from the Michoud facility. I spoke with a worker on Saturday 10/14/23 and told him I was moving my belongings out . He said you pay for the month at the end of the month and not the beginning. I was finalizing my move out. I came th get my last thing s on Sunday and took the lock on Sunday. Monday I spoke sleigh an employee and confirmed I was finished moving out and the unit was clean and not locked. I was suppose to get a call from the manager . Tuesday morning I received a call that I was 3 days late and he would talk to the manager. Tuesday evening a received a text with a receipt of payment that I did not authorize. I am very upset I never spoke with the manager but a payment was taken without my permission. Is that how U Haul does business. I would like a call from someone explaining.
Derek Dunbar | Expérience généraleThe Representative at the Michoud Blvd location kept giving me a hard time. I called the 800# and reserved a truck for 24 hours. I followed up with a call to confirm my reservation 2/3 days before my pickup at the Michoud Blvd location and the gentleman who answered the phone confirmed my reservations but said I could only keep the truck for 8 hours. I explained I reserved it for 24 hrs and he said I couldn't keep it for 24 hrs (he tried to explain why I couldn't but I didn't understand) i asked him why would they give me 24 hours, he told me they don't get to make decisions at his store. I told him okay and kept my reservation. I called the 800# again and the Rep confirmed that I could rent from that location 24 hrs and she put it back to 24 hours. The morning of my rental I called the 800# that morning and spoke with Kim she confirmed my reservation and that it was for 24hrs. Later that day before my pickup I received a called from UHaul the gentleman said he was calling to confirm my reservation and that I would have to return the truck by 7 am (this was the same person who told me the first time that I could only keep it for 8 hrs) I asked him why and this time he said that it was reserved for another person at 7am. I asked him why would they reserve a truck for 24 hours if it's scheduled for someone else. He said they scheduled but they don't know what's going on with his store. I hung up with him and called the 800# and got Kim again. Told her this guy is telling me I can't reserve the truck for 24 hours because it was reserved for someone at 7 am. She said it was not and told me to keep it for the 24 hours. I wasn't confident in what she was saying because at this point I don't know what's going on. She told me to hold on she was calling him and came back to me and said I have the truck for 24 hours. It was a stressful time for me trying to move and then having to keep calling U-Haul to make sure I could get what I needed was unacceptable.
Kim SalterThe young lady that helped me was so nice and professional! She knew exactly what she was talking about
Johnny BreauxThe office is extremely warm. No air flowing. It is cooler outside than inside the building. I would have giving 5 stars if the building wasn't so hot.
Phyllis BarrowVery easy and very professional process and no issues with service customer service was excellent thanks so much for everything
Tonya Robinsonnothing
Larry Dace SrCustomer service skills need to improve and when it was time to check in my truck it was not allow me to check in after hours
Charmaine brownMake the dropbox noticeable and make the trucks scan detetable.
Keith RileyBien
Cristhian MaldonadoUpon pickup the computers went down delaying our schedule. When returning the truck, the facility was opened but there were no employees there for at least 20 minutes. This location will always be a last resort.
Antia TaylorVery good customer service.
QIANA MUSEEverything & everyone was great I’m recommending U-HAUL to a friend who is moving in a few weeks so thanks and I hope she have the experience I had
Cynthia JenkinsClient rep and manager were expedient and helpful in getting me checked in and assisting with resolving schedule issues.
Brittney SpearsBien
Terrell FlaggeYes, great my!
Lue Paige | Premières impressionsDonald is very helpful and knowledgeable
Germale Elphage | Premières impressionsThe service was nice they were friendly and also had good customer service.
QIANA MUSEThe truck we had was swerving from Lane to Lane all over the interstate and need a wheel alignment bad. Thanks
Constance LabostrieGreat customer service! Thanks Dennis
Ashley MillerEverything was fine but the gas the paperwork said that it had three quarters of tank of gas and it only had a half a tank of gas in the truck I had to put it back on three quarters of a tank when I bought it back so I feel I was ripped off out of an extra $20 of gas other than that everything was fine
MICHAEL PERRYThank you!!!!!
Genese RobertsDon't book rentals an hour before the location opens. Also hire agents with better dispositions and customer service training.
Randy SMITHfast pickup and easy drop off thru app
My NguyenNothing the 3 Ds are Excellent men on you all team keep up the good work from 2 years ago till now they are great
Anna CharlesAmazing service, thank you. Is was excellent.
francisco diegoMy stuff started getting mildewed
Rose Fenceroy | Expérience généralefast and friendly pickup service
My NguyenThe staff was always attentive, respectful and supportive. If ever I need storage again, I would definitely select this location.
NIKI CAVITT | Expérience généralegood service and equipment
My NguyenThe agents inside and outside were pleasant and willing to assist as needed. The location is remote, but that makes it all the better because it's off the beaten path and I love it.
Teneha BrownI called in and spoke with Donald about hitch services. He went above and beyond to get me in the next day with fast installation. Great communication skills
Dwight GrahamGreat place!
Jonathan Klein | Premières impressionsThe guy who checked me in had a bad attitude
tierra AubertThe truck broke down and Brentwood, TN was only the drop off location because that is where the truck had to be towed! I had to pay for people to move my furniture from one truck to the other and I have still not been reimbursed for this
Leslie TaylorHad a bad trailer the car fell off while unloading it
Perry alexceeconsidering i brought back the trailer i rented for a full day use after only 1 hour because i could not use it (ramp was not wide enough) and was told i would be getting a refund when the manager returned to the office, yet didn't get one. i would maybe not lie to potential future customers, to which i, and everyone i know, will not be.
Nicholas LicciardiBad customer service
Ellishia MasonExcellent Service
Deborah NelsonExcellent service
ASHLEY ALLENHave the guy show you how to install vehicle onto trailer correctly, clean the cab of the truck
Kendall HastingsI had a great experience. Great job UHAUL Michoud.
Paul CarreraNothing at all service and staff was excellent
Alice SpencerVery Nice Manager. He always helpful. Great Job!
Sylvia Keppard | Expérience généraleOur storage experience was excellent! Thanks so much. You are appreciated!!珞
diedra wilhike | Expérience généraleCxxxccc
Karen Galvez | Premières impressionsThere was excellent because the staff was helpfull
Melinda Thomas | Premières impressionsVery helpful
JERMAIN WORTHY | Premières impressionsVery friendly
Eddison Johnpire | Expérience généraleThe units are advertised as climate control but there was a leak in our unit. Our belongings were not only soiled with water but rodents got access to the unit. There was feces every where.
carlos scipio | Expérience généraleGreat store, great service with helpful and friendly staff!!!
marquita simmons | Expérience généraleStaff was very friendly and helpful. Place was very well kept and clean. I would definitely use this facility again for my storage needs. I only moved out because I have a house big enough to store all my goods. Otherwise I would have continued my lease at U-Haul. Thanks for an awesome experience.
Jerome Anthony | Expérience généraleThe location is kind of far out there but it was clean and decent
Deanna Fowler | Expérience généraleVery poor experience. Was told that my storage unit was climate controlled when I signed the contract. We did not do a walk thru so I took their word that it was, in fact, climate controlled. In the next few days, I loaded up two trailers only to find out my unit was NOT climate controlled when I opened it. Also, I've yet to talk to Alvin, the store manager, to cancel this contract. I have called several times with voicemails. No call backs have been returned.
Janathan Prior | Expérience généraleI appreciate administration the manager of the Michaud location for their understanding and patients
heath boutan | Expérience généraleThe staff has always been friendly and helpful no matter what time I showed up @ the facility They all know my car name and face I have visited another nearby facility because the system wasn’t operational to make a pymt and the staff there were also friendly and helpful Thx Uhaul for hiring exceptional staff and Mgmt
klydeitta DAVIS | Premières impressionsI was disappointed when I reserved my storage and I was told that my furniture would fit a 2/3 home but when arrived it was to small for me so I had to purchase another one. The customer service was great Michoud.
TAMEKA WARREN | Premières impressionsThanks for your help and I appreciate it 😊
Sharon Keys | Expérience généraleMr Alan was great to work with I really appreciate everything.
Dana Nelson | Expérience généraleYour associate wasn’t prepared for reservations it was a bit trying but he completed transaction
heath boutan | Premières impressionsAlvin and Albert were professional in all the contacts with both of them. God job!
Janet Brealy | Expérience généraleThanx for everything
ANDREW PAYTON | Expérience généraleThe agent was very helpful and courteous. Great customer service!
Janet Brealy | Premières impressionsNo comment
Crystal Robichaux | Expérience généraleThanks to Alvin for a great experience. I'm sorry I didn't rent a storage space due to finding a location closer to home. Thanks
ALVEREZ STAMPLEY | RéservationThe Representative With Above And Beyond To Accommodate Me, I Truly Appreciate Them For Assisting My Family.
Maranda Baptiste | RéservationMs Lisa is amazing she was such great help and so was the other staff members
jeannice mitchell | Expérience généraleThe employees was average. The place itself is, Old and Outdated !! Really I'm Not, content...
Sophia Farve | RéservationThe staff was helpful and friendly.
Hong Phan | Expérience généraleI just wished I could’ve picked up my truck from the same place where my unit was located
ALEXIS DOLMO | Expérience générale