Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
terrible customer service,they were all very rude and not helpful at all.
SHANONN DEWITT
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Expérience générale
Évaluation :
5
Excellent customer service and very pleased with your counter employee.
Kim Stowell
Évaluation :
5
Le client n'a pas laissé de commentaire.
Peter Isaak Olson
Évaluation :
3
Staff was helpful. Dropoff was quick.
Kevin Heier
Évaluation :
5
Good guys at the counter, quick and easy all around.
Anthony Jackson
Évaluation :
5
This location is amazing!
Eric Burns
Évaluation :
5
I rented the same trailer at the 90th and maple location the week prior, night and day difference. This location staff was excellent and the place was clean. Way more then I could say about the other location. Will definitely continue to use and support this location.
Zack Eckert
Évaluation :
5
None.
Greg Garth
Évaluation :
5
The gentleman who helped us did a great job. I'll be back.
David Kroft
Évaluation :
5
Le client n'a pas laissé de commentaire.
Laurie Fitzpatrick
Évaluation :
5
Dan was very knowledgeable and friendly. Moving is hard but he did his best to have a seamless experience. You have a A++++++ employee! I have told others about the great service I received. It's rare to see such dedication and patience these days. Please thank Dan and his staff!
MONICA VAUGHN-WATSON
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
John Pierson
Évaluation :
4
Truck was super weak. Felt like the transmission was going out. It took forever to shift. Took us twice as long as it should have to drive to our destination. Staff was super friendly and nice though.
Katrina Eilers
Évaluation :
5
Le client n'a pas laissé de commentaire.
SEAN SMITH
Évaluation :
4
Le client n'a pas laissé de commentaire.
ROBERT STOREY
Évaluation :
5
Le client n'a pas laissé de commentaire.
Randy Shelton
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jared Ingalls
Évaluation :
5
Le client n'a pas laissé de commentaire.
Denny Schmidt
Évaluation :
5
Le client n'a pas laissé de commentaire.
peter pam
Évaluation :
5
The light on radio would not go off I did let the manager know about the situation lol Juanita George for Jacqueline George have a nice day
Jacqueline GEORGE
Évaluation :
5
Everything was great! The only thing I didn't expect was the $11 insurance is mandatory. That was a little frustrating as I was only using the van for an hour and my insurance would cover any damages. Regardless, I will definitely rent again.
JENNIFER GRAHAM
Évaluation :
5
Everything was great
Bill kirshenbaum
Évaluation :
1
I arrived to pick up the reserved truck and the location was closed. I was forced to go to a different location that was out of the way and required further miles to travel with the truck, resulting in wasted time and higher mileage fees.
Joseph Kluver
Évaluation :
5
Le client n'a pas laissé de commentaire.
VANESSA SUAREZ
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ryan Blakestad
Évaluation :
5
Good Job with meeting my local trailer needs. Don't Close this U-Haul Location - Please!!!
KEN SPOHN
Évaluation :
5
Le client n'a pas laissé de commentaire.
Danny Cawthon
Évaluation :
5
The drop off location was well maintained and the staff was knowledgeable and helpful.
CARRI DECAMP
Évaluation :
5
Guys at Millard U-Haul in Omaha, NE where very pleasant to work both in renting the truck and returning the truck. Made for a very nice customer experience.
Derick Richards
Évaluation :
5
Everything was ready when I arrived. I especially liked that the cargo van was new. It drove and handled very well.
Todd Freyer
Évaluation :
5
Le client n'a pas laissé de commentaire.
Maria Astorino
Évaluation :
5
Le client n'a pas laissé de commentaire.
Richard McNeal
Évaluation :
5
Le client n'a pas laissé de commentaire.
Richard McNeal
Évaluation :
5
Computer system was not working therefore took quite a long time to check in. I would hesitate to rent again as it was very time consuming to do the check in ahead of time but then have to start over once I arrived to pick up rental.
Ann Wordekemper
Évaluation :
4
There was only one individual working so there were long lines. Additionally, we came to pick up an auto trailer that U-Haul asked us to haul to AR because it was needed, we let the gentleman know on Wednesday we would pick it up on Friday morning and it was not ready to go. We probably spent 30 minutes waiting for the trailer. Conversely, the location at 90th and Maple in Omaha...the staff was friendly, efficient and very helpful. I would rent from that location for overall efficiency and speed.
Melissa Thompson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dayron Armas
Évaluation :
4
Le client n'a pas laissé de commentaire.
Alexis Orantes
Évaluation :
5
excellent efficient - was very helpful
ram mohan sankaraneni
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tom Boyer
Évaluation :
5
Le client n'a pas laissé de commentaire.
Chad Stansbury
Évaluation :
5
Explain the cleaning fee more clearly. I rented on a wet snowy day and there was no way the floor would be clean when I returned it. You should just say there will always be a cleaning fee.
Robert Hallett
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ian Turnbull
Évaluation :
5
Le client n'a pas laissé de commentaire.
SEAN SMITH
Évaluation :
5
Quick check-in, quick check-out. I have no improvement suggestions at this time. Thank you for providing me the means to move my daughter out of her apartment without a lot of hassle or expense.
Larry Mickey
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shelly Carstens
Évaluation :
5
The truck windows whistled and leaked so it was a very noisy ride.
Thomas Ashmore
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brandon Sheffield
Évaluation :
5
The person who checked me out was very kind and helpful. I appreciated that he put the dolly in my car even.
june mayher
Évaluation :
5
Le client n'a pas laissé de commentaire.
William melby
Évaluation :
5
The guy was super helpful and fast
Aaron Puff
Évaluation :
4
Great service. Very efficient.
Kay Vasquez
Évaluation :
5
Le client n'a pas laissé de commentaire.
bobbie stessens
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gailyn Boeschling
Évaluation :
5
Great experience! Service was prompt and hook-up to the trailer was easy. I forget the manager's name but he was accommodating and easy to talk to. I definitely like this location better than the one on Stoneybrook.
Steve Lerner
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gary Becker
Évaluation :
3
Le client n'a pas laissé de commentaire.
Lynnea Malley
Évaluation :
5
Nice friendly worker and fast service. Keep up the Good Work!!
KEN SPOHN
Évaluation :
2
The truck we received did not have sealed windows, there was an ear piercing sound coming from the windshield as we were driving. We never received a text, email, or paper receipt outlining charges after returning the vehicle several days ago now.
Alicia Letsche
Évaluation :
5
Nice agent, very helpful
Robert Johnson
Évaluation :
5
I am still waiting for an email receipt for my records. Other than that my experience was fantastic. U haul car trailers are top notch and a pleasure to tow, load and unload. I have rented 2 in the last year and a half and both times they were great.
james partusch
Évaluation :
3
Check to make sure all equipment requested is there. We didn't get the utility dolly even though we paid for one
Kaitlyn Watson
Évaluation :
5
This is the only location I rent from. Great service!!
Aaron Mainelli
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rex Barker
Évaluation :
5
Make sure you have on site what you say you are going to rent out. Again, 2 hrs wasted doing your job
Brian Gottschalck
Évaluation :
4
Employees were fine but nothing special. Check engine light was on, the blinker stayed on after turning unless manually turned off and the ramp was stuck, which definitely decreased the ease of loading greatly. The gentleman that helped me did go out and blow it out before and it was reasonably clean at least.
Joshua Phelps
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dale Gray
Évaluation :
4
Le client n'a pas laissé de commentaire.
Desiree Juelfs
Évaluation :
5
Le client n'a pas laissé de commentaire.
Donna lewis
Évaluation :
5
Le client n'a pas laissé de commentaire.
Judy Melgar
Évaluation :
5
Le client n'a pas laissé de commentaire.
Karl Rosenbaum
Évaluation :
5
Overall positive experience at this location with excellent customer service and quality supplies.
Samuel Harrington
Évaluation :
5
Very kind, friendly, helpful, and knowledgeable staff. Highly recommend this location.
Tera Powers
Évaluation :
5
Quick and easy very friendly and helpful
Joseph Yager
Évaluation :
5
Le client n'a pas laissé de commentaire.
Philip Mills
Évaluation :
5
The best U-Haul I have done business with.
Herald Phillips
Évaluation :
5
They were so helpful and made the process extremely easy! Wish they would have offered to help me move... Just kidding. Thanks guys you are the best!
Heidi williams
Évaluation :
5
The van worked very well and was clean and in great shape. Appreciate the friendly service!
Timothy Moore
Évaluation :
5
Other than the "hidden charge$" cau$ing the rental fee to co$t me actually three time$ more than Uhaul'$ price adverti$ed (3 X "the deal" expected = truck ), it was great!!!
Mary Ekwall
Évaluation :
4
Only one associate in store when we picked up yhe truck, he did a great job, but could have used some help.
Philip Knust
Évaluation :
5
Excellent service à la clientèle
Mike Iaffeldano
Évaluation :
5
The staff is always so helpful and nice when I go in to rent or purchase supplies.
Patricia Colombe
Évaluation :
1
The truck smelled like smoke and then the location tried to charge me $1500 for damages I didn't do. Uhaul customer service was great and found photos of damages from prior rentals.
Aaron Gonzales
Évaluation :
5
Le client n'a pas laissé de commentaire.
mary overton
Évaluation :
4
Staff was very friendly and helpful!
Michael Baluch
Évaluation :
4
Aucun
Ned Buser
Évaluation :
5
The best service ever received. The store was so friendly and helpful.
Michael Basedow
Évaluation :
5
This location was over the top. I just got out of a 8 year domestic violence relationship and this Uhaul location did EVERYTHING to make sure I had my Uhaul. Places like this show that there is people out that that care about what is going on. I had a refund coming to me and the gentleman came to me personally to deliver it. We look forward to using this location for our next move. Thank you for making my experience over the top.
Dawn Finch
Évaluation :
5
Le client n'a pas laissé de commentaire.
DAVID CAMACHO RUIZ
Évaluation :
4
Le client n'a pas laissé de commentaire.
Chas Eberle
Évaluation :
5
Great job with the new hitch! No need for improvement; I enjoyed doing business with you, and would be happy to do business with you again.
Micheal Sullivan
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shane Holzapfel
Évaluation :
5
Amazing customer service, nice staff.
Kat DeVries
Évaluation :
5
Everything went just fine.
Bill Ritchie
Évaluation :
4
I was very pleased with the service by Don Viner, the General Manager. virgie ward
virgie ward
Évaluation :
5
When the L Street U-Haul did not have the unit I had reserved online, I desperately looked for another storage unit. I found this facility and explained the situation. The manager quickly had the one unit that had recently been vacated cleaned and let me move in and turn in my truck. In the four months that I have had the unit, the staff has been most helpful in letting me in when I needed access. I highly recommend U-Haul Moving & Storage at Millard Ave.
GRANT SPEECE
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Expérience générale
Évaluation :
1
Only reason I booked was based on the hours posted on the website. I showed up at 7:30 pm on a Sunday and the place was locked up. Sent a message to someone at the location to help, and did not recieve an answer for over 12 hours. The reply was incredibly insincere, referencing "normal business hours" despite the website. Storage access hours were cut off by 5 hours on Sunday.
Ashley Fitton
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Expérience générale
Évaluation :
5
Although the hours were not convenient to people that work 9-5, the staff was very helpful, friendly and accommodating. Merci.
Ismari Montanez
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Expérience générale
Évaluation :
4
Service was excellent upon check out. They seem to be running much more smoothly after the turnover in management. Would recommend.
Jackson Micek
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Expérience générale
Évaluation :
5
Great service!
ROBERT HILDENSTEIN
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Expérience générale
Évaluation :
5
Awesome crew! Very friendly and helpful! If I need anything in the future, this is the place I'll go!
Charles Kelly
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Expérience générale
Évaluation :
5
Very pleased with Both the U-Haul truck and the storage unit.
Sarah Kleinsmith
|
Premières impressions
Évaluation :
5
Exceptional facilities
FRANK MOLINA
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Expérience générale
Évaluation :
5
Dan is great to work with and the rest of the team is friendly and helpful. Really made it easy for us during our moving process. Thanks everyone!
Mark Sudeta
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Premières impressions
Évaluation :
4
Everything was fine and good employees very helpful.
steve malcolm
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Premières impressions
Évaluation :
5
Angel is great to work withy and it's convenient, priced right and easy to use.
Mick Occhiuto
|
Expérience générale
Évaluation :
5
Great service and friendly
Carl Weiss
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Expérience générale
Évaluation :
4
Very friendly, convenient and very helpful!!!
DEBBIE GAY
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Expérience générale
Évaluation :
3
Customer service agent had a difficult time with processing my reservation. Also, I fell on the ice in the parking lot. I get that there had been snow the night before but clear the lot.
Vickie Hawkins
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Premières impressions
Évaluation :
2
Manager forces you to fold moving blankets. Does this mean they're not cleaned prior to reuse. Was I rented dirty blankets? It wasn't part of contract to my knowledge to refold them.
Mery Worthington
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Expérience générale
Évaluation :
4
Except for a communication snafu right before delivery of box in Port Townsend all went well and everyone was helpful and polite.
Rosetta Maranos
|
Expérience générale
Évaluation :
5
Angel was very nice and helpful. U boxes make moving so much easier.
Jesse Potter
|
Expérience générale
Évaluation :
5
We thought this company was over the top in excellence! We would love to use them in the future! Very prompt! Did everything exactly as it was agreed upon!
Ed Whitcomb
|
Expérience générale
Évaluation :
4
Had mouse traps but still had dead mouse and droppings when we cleaned it out. Otherwise excellent facility
Paul JOhns
|
Expérience générale
Évaluation :
5
Nice location, friendly staff.
Jacklynn Martin
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Expérience générale
Évaluation :
5
The staff involved in the U-Box program were friendly and easy to deal with. They moved up the delivery date for the box to accommodate our schedule. Overall a very easy experience.
elizabeth tekrony
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Expérience générale
Évaluation :
5
The staff and management are fantastic. Angel made my complicated move so easy. The Storage Facility is lucky to have her!
leslie royle
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Expérience générale
Évaluation :
5
I rented a U-BOX. The experience was great! Convenient pick up and delivery. Delivery person was pleasant, prompt, and courteous. The unit I ordered served my purpose well. I could not have ask for mo
jeffery harrington
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Expérience générale
Évaluation :
5
This is my 3rd time doing business with uhaul moving and storage at millard ave. I have always had great service and Angel has been great!
june merchant
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Expérience générale
Évaluation :
5
The Ubox service was so easy to arrange, and handy for my spring cleaning project. I will use it again the next time I need temporary storage.
Jennifer Wrobleski
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Expérience générale
Non les évaluations ont été soumises pour cet établissement.