Customer Reviews for U-Haul Moving & Storage at Montgomery St
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

905 évaluations

499 Montgomery St   Chicopee, MA 01020
(Exit 5 of 90 take left after toll booth, located beside Boston Bay Pizza)

(413) 535-3037

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Heures d’ouverture

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Services dans cet établissement :

Pour nous contacter

(413) 535-3037

499 Montgomery St
Chicopee, MA 01020
(Exit 5 of 90 take left after toll booth, located beside Boston Bay Pizza)

Services dans cet établissement :

Heures d’ouverture

Toujours ouvert sur votre téléphone intelligent

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

Very disrespectful staff no help it’s terrible

Angel Lake  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Morelia Daviau  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jayne Price  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Debra Rowley  |  Premières impressions 
Évaluation :
4

Customer service need more employees

Lourdes Colon  |  Expérience générale 
Évaluation :
4

Lock was not in unit at first move in but supplied it next day - overall good experience

Tracy Rondinello  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Briana Knapp  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nelson Otero  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jhakiema hendrickson  |  Premières impressions 
Évaluation :
5

James was very helpful in getting the unit and also when vacating unit

Susan Haecker  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael Bernier  |  Expérience générale 
Évaluation :
3

Only reason why I wouldn't prefer to a friend too expensive For the size and that's why I gave it that Rating.

Tobey Rodriguez  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Margaret lacasse  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria Rivera  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Joshua Diaz  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juliette Son  |  Expérience générale 
Évaluation :
1

I was over charged for my unit It was not the size it was advertised as and as a result I paid more for less.

Adriana Genovese  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Susan Haecker  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bruce Glenny  |  Expérience générale 
Évaluation :
4

My office visit was better than I expected...read reviews b4 my visit some were disappointing to read but for the most part you gotta witness things yourself...the young lady that helped me was very nice and helpful

RODERICK TURNER  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Cupillo  |  Premières impressions 
Évaluation :
5

Awesome 💯

Zaheer Bajwa  |  Premières impressions 
Évaluation :
1

Very expensive and kept going up a lot every year with short notice.

Heidi Kellogg  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RENEE DOW  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN HOLBROOK  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

merary daniels  |  Premières impressions 
Évaluation :
1

You guys couldnt give me at least 2 more days to take my stuff out without you guys knowing my situation, you guy's auctioned my stuff, important things for my daughter were gone..

victor domingoez  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

israel rivera  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDGAR HUERTAS-BRENES  |  Expérience générale 
Évaluation :
5

The units are much smaller than described. I have to rent 3 units to hold a 3 bedroom house.

KRISTINA VIEIRA  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia Jackson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tiffiny Bookman  |  Premières impressions 
Évaluation :
1

When I first opened up the unit, I was berated with questions and phone numbers of several different people to prove who I was and I wasn't taking the facility just given a number and told to go find it which is offsite. When leaving the facility, I had to take pictures and prove to them that it was empty but who knows who's pictures those were? So I had to go back to the facility take a picture and then drive back to the offsite and it just made it very inconvenient and it was nobody there to ever answer the phone because it always went to an answering service and they couldn't help me out with my situation and told me how to physically go there, but I already had loaded up my 26 footer with auto transport, and it just made it a very big inconvenience to go back to the facility to let them know that I had vacated from the facility so I wouldn't get charged another month. I will not recommend especially to anybody. Other facilities escort you and help you when moving in or moving out!! Not having to drive back and forth!!!

Samuel Authur Rath  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE HALL  |  Premières impressions 
Évaluation :
4

Luz Ortega was great to work with.

Beverly Germain  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICCARDO CARROLL  |  Premières impressions 
Évaluation :
5

Great lady the best she try to help me out with everything

Martin medina  |  Premières impressions 
Évaluation :
4

I content with the storage facility

Raymond Michael Walsh  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rita Mitchell  |  Expérience générale 
Évaluation :
5

I’m very please with all of it I found everything to be easy I thank you for making my move easy happy hoil

daisy sanchez  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

crucita rodriguez  |  Expérience générale 
Évaluation :
5

Devin was extremely professional. Easy in,easy out

Guy LASHOMB  |  Premières impressions 
Évaluation :
5

excelentes personas y amables

ELBA GONZALEZ  |  Premières impressions 
Évaluation :
4

it takes 2 or 3 entries to access door

Michael Moylan  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELBA GONZALEZ  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA MESERVE  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERIC RIVERA RIVERA  |  Expérience générale 
Évaluation :
5

The front office location at Montgomery St. Is not very clear, I wondered around for a good amount of time looking for it.

Pierce Jorgensen  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Iris Rivera  |  Expérience générale 
Évaluation :
5

Not a new customer. I had to change my auto-pay date.

James Odom  |  Premières impressions 
Évaluation :
5

I did not leave the storage unit. I am well pleased with the facility. I requested to change , my auto-pay date.

JAMES ODOM  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua Esteva  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ERIC RIVERA RIVERA  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sonia Navarro  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SYBILLE LEGITIME  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lydia Garcia  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cynthia Racicot  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

micheal hohol  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jesicca Dejesus  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sonia Navarro  |  Premières impressions 
Évaluation :
5

Staff was very friendly. Special shout out to luz she is an awesome manager. Very helpful!

Lynn Pierson  |  Expérience générale 
Évaluation :
5

Staff are polite and knowledgeable. Always had a good experience with staff.

KATHLEEN ALVES  |  Expérience générale 
Évaluation :
5

Very professional!

Iris Rivera  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Desiree Brown  |  Expérience générale 
Évaluation :
5

Staff was very helpful and readily answered my questions.Great Staff!

miriam gonzalez  |  Expérience générale 
Évaluation :
1

I was communicating with Owen in Western Mass. We had set up a time to meet to review the contents of my storage bin and check me out. Owen said he would pay me for the contents of my storage unit. Owen knew I would be in town only one day. On the day we were supposed to meet he texted to say he could not make it. He said to swing by the facility and sign the form turning over my contents to him. He asked me to give him an amount i wanted for the contents and he would send me a check. He also said he would take a picture and that he would forward anything in there I wanted. I signed the form stating I wanted $950 for the furniture inside. Since I signed the form and arrived back at my home in Ohio nothing has happened and I have not been able to contact Owen. I have really been scammed here.

arthur jasper  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leo Labonte  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIANE JUBREY  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MILAGROS LOPEZGERENA  |  Expérience générale 
Évaluation :
5

Luz Ortiz was amazing in assisting me over all

JOSE ALVARADO  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana Laureano  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT DUQUETTE  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANIELLE BRIDEN  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Celestino Huertas  |  Expérience générale 
Évaluation :
2

Called about being done with my unit on Sunday uhaul staff said I was allset. I recieved an email 6 days later saying I owe a late fee and monthly payment.HUH!!!! Called back they said we sent a message to GM of the Montgomery St Chicopee ma facility, It should be allset. I recieved an email from GM an hour later with a reminder to payment and late fee… what is wrong with people. GET IT TOGETHER

Daniel Ewing  |  Expérience générale 
Évaluation :
3

I loved the customer service and very friendly but I would recommend uhaul to keep track of all storage lockers in and outside their units that may be locked with customers who own or owned the lockers.

ashley haas  |  Premières impressions 
Évaluation :
4

Only complaint was when we went to the unit the unit was already taken with a lock and we had to return to the store to report it and to get a different storage unit. But my issues were resolved immediately and with good customer service.

Need Information  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

johnathan cusson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara Deslauriers  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mathew Doyle  |  Premières impressions 
Évaluation :
5

I had excellent customer service and the facilities are well cleaned and maintained. Although prices are quite high but overall I recommend U-Haul storage in Chicopee at Montgomery St.

Miguel Ocampo  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria Theroux  |  Expérience générale 
Évaluation :
5

Very friendly and respectful staff

JONATHAN LAUTURE  |  Premières impressions 
Évaluation :
1

I moved in same day I rented..didn't receive lock I was promised I had to leave my valuables outside when I went to cvs to pay for a lock

David Goldfarb  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charliana Perez  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

yolanda colon  |  Expérience générale 
Évaluation :
5

Whatever you’re paying Luz, she deserves at least twice the amount.

STEVEN BERLIN  |  Expérience générale 
Évaluation :
5

I am very well pleased not only with the management but as well as the staff there that is willing to establish and maintain good customer service! Plus the given entry that the location's store is immaculate on the inside!

Joe Perez  |  Premières impressions 
Évaluation :
1

was lied about getting a certain size couch (5x10) into the facility. Wasn't able to. Need this to be canceled.

ANTHONY BORTOLUSSI  |  Premières impressions 
Évaluation :
5

I have rented a unit at this facility three times over the past eight years, yet this year was the very best experience so far due to Edwin Velez's positive management and helpful staff. I would highly recommend this friendly team to help you with your storage and/or vehicle rental needs.

ROBERT SIUDZINSKI  |  Expérience générale 
Évaluation :
3

Facility was well maintained, secure, clean and accessible 24-hours a day, the biggest down fall is the rent went up an exceedingly amount very recently with no valid explanation, every time contact was attempted in question with this no response was received, the 3 stars is there due to the high rent, other than that it was a good experience

MICHAEL GOSS  |  Expérience générale 
Évaluation :
3

Hade a hard time with getting a trailer to rent that was large enough to go one way.

CHRISTIANT SMITH  |  Expérience générale 
Évaluation :
3

130 for a 5x10 is not a good price

Joseph Gonzales  |  Expérience générale 
Évaluation :
1

We were supposed to be taking money out of my account every month that never happened I lost my job and you couldn't even help me by taking off all the late fees

michaline oconnor  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLRETHA WASHINGTON  |  Expérience générale 
Évaluation :
5

Everyone was just great in Holyoke Appleton St and Chicopee on Montgomery Rd. I will definitely call them again. Thanks to all

laurie ricardi  |  Premières impressions 
Évaluation :
4

The experience was good

michelle biathrow  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cesar gomez  |  Expérience générale 
Évaluation :
5

I appreciate doing business with you guys and would do it again if I’m ever in town and in need of a storage unit

Tyrone Brown  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jose martinez  |  Expérience générale 
Évaluation :
1

All my boxes and furniture have been torn up by mice.

Jason Roberge  |  Expérience générale 
Évaluation :
4

Pain less and easy no problem deff. Tell anyone to go there and I like the hole alarm thing makes me feel safe about my bike

STEPHANIE LARIVIERE  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea Alvarado  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ralph Bartholomew  |  Expérience générale 
Évaluation :
5

Am well pleased with the service.

CHRISTIANT SMITH  |  Premières impressions 
Évaluation :
5

Good company thanks for being there for me & my family

BERNARD CAMPBELL  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

NILDA MEDINA  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Samantha Palmer  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

camilo pascual  |  Expérience générale 
Évaluation :
3

When I cleaned out my storage unit there was a bunch of water in the back of my unit possibly due to the rain that we just had. The online checkout was terrible they asked for me to submit pictures but didn't give me an option to submit them. And the store manager Patrick at the Memorial Drive store was very rude from the gecko, even after I was renting trucks. I will continue to travel out to Westfield for my further or any U-Haul needs. Also when I picked up my trucks for moving there were furniture pads as well as a handtruck laying all over the bed of the truck. When I notified the store manager about it he told me it was my responsibility because the trucks were now in my possession not cool.

Tammie Badura  |  Expérience générale 
Évaluation :
4

Facilities and equipment you guys have are great BUT, customer service (get in contact, check order status, speak with a representative..) is awful.

Juan S Velasquez  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOSSIE GREEN  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DIANE JUBREY  |  Premières impressions 
Évaluation :
5

Thank you for great service!!

Lisa Laudato  |  Expérience générale 
Évaluation :
5

Gracias

Erwin Rosario  |  Expérience générale 
Évaluation :
1

General management Patrick treated me like a animal and yelled rasict slurs at me when he thought he caught me sleeping in storage, denied me access to get stuff for work and cause me to lose employment. Merci.

Mark Williams  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nancy Peterson  |  Premières impressions 
Évaluation :
1

I have filled a complaint against the manager for being rude for no reason and hanging up in my face. I followed protocol accordingly to him telling us what to do

linda maloni  |  Expérience générale 
Évaluation :
1

Cant open my door without using something to pry it upward bcuz door is not aligned... Tried callimg on move in day but they were busy said they get right back yo me and never did this will be the last month I use you guys I have more stuff and am dreading accessing it, my wife is unable to access it bcuz of the force required to open the door

Gregory Harrison  |  Online Move In 
Évaluation :
3

There were no first floor units available. I at least was expecting a lift a some sort.

Martin Davis  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sandra Welch  |  Expérience générale 
Évaluation :
5

The online process did not make clear that for this particular building, the access code had to be punched in twice on two number pads. An elevator in the building would be nice for upper floor storage access.

Michael Kochneff  |  Online Move In 
Évaluation :
1

Key card didn't work. No one after hours was able to help - not even the main 1-800 number. I am being forced to come back today to get this sorted. That's an extra two hour trip I can't afford to take during my only day to pack up the truck. I'm extremely upset.

Kathrine Chartier  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beverly Germain  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katie Bieg  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

edwin velez  |  Expérience générale 
Évaluation :
1

I couldn't even get access to my storage unit. I had issues getting my truck rental the night before so I had previously spoken with customer service over the phone. The location I reserved it at doesn't keep keys after hours yet has the option to select 24/7 truck share. They had no notification of that anywhere. I didn't find that out until I got there. After we resolved that issue, I asked the manager if I could still move into my storage unit at any time or did I have to wait for that too. She told me I could move in at any time as I had opted for the self move in. When I got there, I entered the code that was emailed to me, but it kept telling me access denied. I called customer service and waited on hold for almost an hour. I finally got a hold of someone and she said I should be able to have access, but since I couldn't I would have to wait until business hours. The only thing I could do was put in a complaint. She transferred me to the person who handles that. The next woman they transferred me to told me that it didn't say 24/7 access on my contract and normally it would and it would be an extra charge. I'm pretty sure, all storage units are supposed to be accessible 24/7 so it's at your convenience. Why would someone pay to store their belonging somewhere when they only have a window of time to access it. Furthermore, there were signs all over about 24/7 access. It was the second day in a row that uhaul inconvenienced me. I was forced to keep the truck with all my belongings in it for another night and now have to pay for another night to rent the truck which I wasn't anticipating having to do. Overall, I'm very disappointed in the level of customer service I have received from Uhaul.

PAYTON TAYLOR  |  Online Move In 
Évaluation :
3

Charged extra fees with no warning and really fast. Was set up on automatic payment and they kept screwing it up charging me an extra 50 every time after 3 days without a call saying something was wrong. Way too expensive now. Won't rent there ever again.

Jonathan Trudeau  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise Preble  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ruthie maria melendez  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise Preble  |  Premières impressions 
Évaluation :
1

Very unprofessional! I was assigned a storage unit that belonged to someone else and had to wait 3 hours for someone to fix that mistake! Once I paid for my storage unit 2 weeks later I was told because I wasn't charged 2$ I had to pay a 32$ fee! Would never do business with uhaul again!

SEAN CRUZ  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Frederick Mancini  |  Expérience générale 
Évaluation :
5

Mr.Cotto was super helpful with everything I asked for. Overall great service thanks to mr.cotto

eloy arocho  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

david hall  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose Rivera  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john Richards  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GAYLE TAYLOR  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

linda grzejka  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT LAFLECHE  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Dziedzic  |  Expérience générale 
Évaluation :
1

The general manager is rude and disrespectful he should not be in his position he should be fired. He knows he will get all complaints about his district so he does not care who complains about him and it shows alot!

Mimi Silva  |  Premières impressions 
Évaluation :
5

Staff is always friendly and helpful. Accommodating when needed. Never had a bad experience with staff. My unit wasn't the best lit but it wasn't a big issue because I wasn't going in and out often.

erin Dodd  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luz Torres  |  Expérience générale 
Évaluation :
5

They were very professional but most importantly helpful!!!

reinaldo guzman  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DAVID DINGEE  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD MELIKIAN  |  Expérience générale 
Évaluation :
4

I was surprised to see the mouse poison in a room. I hope there is no problem with mouse in the closet.

Mariko Romagna  |  Premières impressions 
Évaluation :
5

Rep was very friendly and helpful. She I got the unit that fit my needs.

Eti Eteuati  |  Premières impressions 
Évaluation :
1

The customer service personnel were very rude and unhelpful. Unit had rust on handle which rusted my lock internally and couldnt open it. Way too expensive for the service and quality of everything!

Kimberly moore  |  Expérience générale 
Évaluation :
1

mice chewed up stuff. Spiders infested books. Moved out be4 renewal. Notified office. Charged another month anyway. Agent LAUGHED @ my frustration. I now had 2 open case 2 get $ back! VERY BAD SERVICE

KAREN LEWIS  |  Expérience générale 
Évaluation :
5

Very polite and i feel really comfortable.

Carmen Tirado  |  Premières impressions 
Évaluation :
5

The manger at this store is amazing really took the time to help me out and very understanding. He definitely needs to be promote

kay lopez  |  Premières impressions 
Évaluation :
1

Trying to charge me for a storage unit that I never used. I turned unit 1110 back to them 24 hours later, since I had been I'll advised. The unit would not hold the 26 ft truck contents!

Kathleen Bowe  |  Expérience générale 
Évaluation :
5

worked with Nic Martin for years and it was my pleasure to meet him and thankful for his attention to any issue I had.

RICHARD PIECZARKA  |  Expérience générale 
Évaluation :
5

didnt have any problems or issues thank you

Jessica Ojeda  |  Expérience générale 
Évaluation :
4

Access was not 24 hours. I couldn't access the building at 2am.

KRYSTAL BUSBY  |  Expérience générale 
Évaluation :
5

Great facility

PATRICIA KUSTRA  |  Expérience générale 
Évaluation :
5

s/o

beth slater  |  Expérience générale 
Évaluation :
3

Too much confusion when arriving from out of state with a full trailer then having to haul it to one place to pay for the storage, then to another to access unit then back to first spot to turn it in.

KAREN LEWIS  |  Premières impressions 
Évaluation :
3

Had issues with the storage door rusting and therefor not unlocking. Had issues with my lock because it also rusted. I wasnt told it would rust or if I could prevent rusting.

Ashley Dearborn  |  Expérience générale 
Évaluation :
1

The storage has a rat bait trap in it - creepy. So I'm coming back to get my stuff out. I wrote an email -got no response and I called but was on hold with annoying marketing messages for 20 minutes

lori ann sherer  |  Premières impressions 
Évaluation :
4

The storage building was great, very neat. The courtesy carts and give/take section were very helpful! The staff was good, though they could better explain the check-in process at the unit.

Nicole Theroux  |  Expérience générale 
Évaluation :
5

It was a good experience overall

Micheal Roy  |  Expérience générale 
Évaluation :
5

The only issue I have is pricing. Comparable units other than UHaul are so much cheaper. UHaul should be aFortune 500 Company. I paid $86 a month for outside storage at a different facility.

HELEN W. GRAVES  |  Expérience générale 
Évaluation :
5

Jaron was great. Very friendly and professional. He even taught me how to back up a trailer which I really did not know how to do. All in all, a great experience. Merci.

William Holzman  |  Expérience générale 
Évaluation :
5

Very friendly and helpful staff. He made it easy. Thanks.

DAVID CERPOVICZ  |  Premières impressions 
Évaluation :
4

Kyle was very helpful with explaining all details pertaining to our storage rental.

michelle biathrow  |  Premières impressions 
Évaluation :
5

Employees and Management went above and beyond to make sure I was happy. Their storage units were very well maintained and secured. I always felt safe no matter when I went to their location

Kailee Dawson  |  Expérience générale 
Évaluation :
5

I received amazing service at this location! I worked with Jaron in store and spoke to manager Kyle on phone. They went above and beyond and made sure I left the store happy. Will be going back again

Kailee Dawson  |  Premières impressions 
Évaluation :
3

I didn't really have much interaction with staff so difficult to say how helpful and courteous they were. I rented from one and closed from another, and had no dealings with anyone else in between.

JOANN GAGNON  |  Expérience générale 
Évaluation :
4

great service

janell burton  |  Premières impressions 
Évaluation :
5

Thank you for your help add under standing

BLANCH MEADOWS  |  Réservation 
Évaluation :
5

My stuff was in storage for 2yrs while I was out of state. My stuff was secured and the staff was great. I will do business again with U-HAUL

Betty Jones  |  Expérience générale 
Évaluation :
1

Ever since Jerry decided to operate the facility remotely our experience went from 5 to 1. Service became non-existent. Deliveries were misplaced. Just poor customer service.

JOHN SIMPSON  |  Expérience générale 
Évaluation :
4

Everyone was very helpful. The only reason I am not giving an excellent rating is the was no lift or elevator at the location. Even though it's only 2 levels it would have been helpful.

Deborah Maki  |  Réservation 
Évaluation :
1

When I went to the frontdesk to request my storage they had assigned a wrong one which they were aware after they bill me. They did a "refund" and next day they billed me twice. Still waiting for refu

dalie diaz  |  Réservation 
Évaluation :
4

Merci

PATRICK CONWAY  |  Expérience générale 
Évaluation :
5

Clean and safe place to store items.

Theresa Malone  |  Expérience générale 
Évaluation :
5

Everyone is very knowledgeable about all the facts and info about the moving process. The staff are great.

Jean Harms  |  Réservation 
Évaluation :
5

The facility was clean and accessible, staff was friendly and helpful. Would, and probably would use again.

Aaron Schuman  |  Expérience générale 
Évaluation :
5

Very professional

joseph fonseca  |  Réservation 
Évaluation :
5

Christina was amazing took the time to show me all facilities and got me the right storage room and price was amazing better then u-haul👍😃

Candida Montanez  |  Expérience générale 
Évaluation :
5

Nick was very helpful and polite. He would address you like a friend. Nick is a very nice young man.

LAUREL LANDON  |  Expérience générale 
Évaluation :
5

All good-everything went well-Nick was excellent!

Donald Obitz 
Évaluation :
5

Everyone I dealt with was friendly and helpful. My rental experience was great

Therese Skill 
Évaluation :
3

No improvement needed, I prefer utiling this office because the people that work there make you feel comfortable.

miranda santiago 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wilfredo Cintron 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin Perez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wilfredo Cintron 
Évaluation :
1

I was told I could return unused boxes, and the location refused to accept them. So I left them. Won't use Uhaul again.

Alexander Hazard 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joyce Miga 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna Hartman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah Petelle 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Évaluation :
5

I had a great experience renting a trailer at this location. I've recently installed a hitch on my Jeep and when I went to rent the trailer it wound fit.. my hitch it's to close to the tire, so this nice young gentlemen let me borrow his hitch receiver! I was extreamly appreciative of his kindness! Thank you so much for having great people working at this location.

elis gomes 
Évaluation :
5

Nick (your employee) is fantastic. He is very experienced with his job and is very responsible and knowledgeable. Uhaul should be proud to have Nick as a part of the team at U-Haul!

gretchen vanemburgh 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shannon Mercoucheff 
Évaluation :
5

Dropped off after hours.

Ronald Paul 
Évaluation :
5

Le client n'a pas laissé de commentaire.

denise smith 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMIN BENSON 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Susan Paton 
Évaluation :
2

Everything was fine until the trailer was returned and the agent asked for it to be backed into a tight spot between two other trailers. With my mirrors covered in ice & salt and the parking lot being dark, I was going to park the trailer for him and take on the risk of bumping into a parked trailer. He then asked if he could drive my vehicle to park the trailer to which I refused and told him that I would drop the trailer off in the equipment return line. I told him that it wasn't my responsibility to park it where he wanted it on the lot....and he said it was. After telling him that I didn't have time to deal with this and that I would leave in front of the building, he developed a negative attitude and said to just leave it where it was in the middle of the parking lot.

Steve Przypek 
Évaluation :
3

Very easy process. Manager was very nice and helpful!

PATRICK CHEHADE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER MEIER 
Évaluation :
4

Tail lights were not functioning proprly but personnel didn't care.

Thomas Trznadel 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evan Weiner 
Évaluation :
5

Good service and price!! Thanks!!

Sharilyn Torres 
Évaluation :
5

Very nice place and very nice people work there

mark lester 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor Rojas 
Évaluation :
5

Everything was great.

Lynn Wood 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jim hartnett 
Évaluation :
5

Keep up the good work

HAYDEE GONZALEZ 
Évaluation :
5

The online application needs a little work. I could not take the pictures with my phone when trying to go through that process. There was also no option to attach a picture. Happy that the employee was there to check us in and had us in and out in NO TIME!

Russell Gonyer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy Day 
Évaluation :
3

I had 2 cancellations on a "guaranteed" reservation. The worst customer service I've ever gotten. Called and spoke to customer service Morgan and was told I'd be issued a $50 check for being cancelled on. After first cancellation I didn't believe I'd receive this credit so I asked for the phone call that was recorded to be sent to me. Which is offered at the beginning of the call by U-Haul. I never received that or the credit. Also in store I mentioned that and was told I'd get a credit in miles. That also didn't happen. Based on all this I am very displeased with the service.

Kyle Lewis 
Évaluation :
5

A very smooth process. Reservation had been made on line and van was waiting for me. A very professional organization.

Dianne Peterson 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kevin Marchildon 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen White 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tim Abbott 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan Lynch 
Évaluation :
5

Le client n'a pas laissé de commentaire.

irma Rivera 
Évaluation :
5

Le client n'a pas laissé de commentaire.

russell minor 
Évaluation :
1

Mileage on the truck must have been off from when I picked it up because I was charged an extra $50 after driving the exact distance I was scheduled for. I didn't notice this until I was about to drop the truck off, and was unable to contest the charge at that time. When I arrived to pick the truck up, there was only one person working, so there were about 10 people in line and it took 30+ minutes to pick up a truck that I had scheduled over a week in advance.

Michael Guiel 
Évaluation :
1

please do not tell customers on phone or on line that you have storage space available when you do not. Not helpful at all. Will never use UHAUL again. I am a very unhappy customer.

Tama Vincent 
Évaluation :
5

Both locations were great. But, Chicopee MA rep had something about her. She was super nice got us in and out very quickly. So pleasant. Definitely awesome customer service skills!

edward charron 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Howland 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce Helm 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen St.Laurent 
Évaluation :
3

I would have sent this email sooner, but we were very busy with our week long Brimfield Show, the reason we rent a truck 6 times a year to transport our inventory to our site to sell. This not the first time that U haul has messed us up with rentals and rental locations. This time however, was the most inconvenient and costly mess up yet. I went to my prefered pickup location only to find out that they had no truck for me. They had no record of my reservation either. I ended up talking with someone from Uhaul customer service and was told that somone had cancelled my reservation, saying that it was a duplicate. I had a truck reserved for Sept 1st, and one for the 11th. They cancelled my Sept 1st reservation. As I continued with customer service, I asked about surrounding areas where I could get a truck...they kept telling me that there was nothing in the greater Springfield area. It took me a long time to FINALLY get an answer to call the Chicopee location (In the Springfield area)....it was now 5:15 pm, and I had to drive way out to Chicopee before they closed at 6pm...AND I had a lot of extra mileage to pay for...never mind the stress I had to experience. I feel I should get a full refund for my Sept 1st reservation. This was unforgivable. I Certainly was NOT the one who cancelled my reservation...which cost me a lot if time and money losing a day in my setup. I will be awaiting your reply ASAP. I plan on posting publically on social media regarding my experiences with Uhaul. Outraged, Yvonne Gamache 413-544-1564 See the attachment for contract information.

Yvonne Gamache 
Évaluation :
5

Have more staff working

Tim Joy 
Évaluation :
3

Faster service

Juan Delgado 
Évaluation :
5

Excellent experience.

Lynn Wood 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan Thomforde 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Gunshenan 
Évaluation :
4

Staff were helpful. Our experience was fine except we had to drive an extra hour to pick up the truck and wound up with one bigger than we needed. So there was extra for gas, tolls, and the driving around the city was trickier. It was move-in week but weren't notified of the changes until the day before and we reserved a couple of weeks in advance.

Daniel Gaskell 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John sullivan 
Évaluation :
1

I don't think I'll ever use you all again Mike drop off was supposed to be in North Hampton what I was saying all the way to Chicopee and they had no idea why I was even there

William Gustafson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

audra stratos 
Évaluation :
3

It's frustrating that this location could not compensate us for the mistakes of the pick up location.

Sarah Colwill Brown 
Évaluation :
5

Nicholas helped me out today and he was awesome. Excellent service à la clientèle. This was actually my second time renting from this location. Everything was top notch, and like I previously stated, Nicholas was the man!

Matthew Warwick 
Évaluation :
4

I would not recommend any U-Haul location to anyone. At the time of my reservation on 23 August, the Bensalem rep instructed me to return the truck to Keene, NH for a $125 discount because Keene needed trucks. While speaking with Complaints, I was informed that the Keene, NH, location was not accepting truck returns. As my delivery point was Rindge, I returned the truck to the Rindge, NH U-Haul location, easily accessible and accepting returns. The representative there told me that his U-Haul software program assigned me a $105 incorrect return location charge. After your representatives hit me with the Offer and Switch and the Run-Around Policy of Company Greed, please be certain that I will share my experience with your company; furthermore, if your company bills me an additional $105 for returning to the wrong location (Rindge, NH fewer than 10 miles from my delivery point) after promising at $125 discount for returning to Keene, NH (an inconvenient further distance and then declaring that location not accepting trucks), I will dispute your unethical, obviously greed-motivated actions vigorously. With customer treatment like this, news of your reputation is spreading.

annie hart 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manuel Fernandez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph Mech 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse Castellano 
Évaluation :
1

Customer service sucks and you lie about your prices

malaysia minto 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adrian Gras Velazquez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia Espinosa 
Évaluation :
5

Nothing it was great

MICHEAL LANE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICCARDO VENDITTI 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Arms 
Évaluation :
5

Just try to have more than one car dolly at each location if possible the young lady who ran the location did a very good job and was very thorough on what she did I would recommend the Chicopee Mass location to anyone

paul saucier 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Morgan Healy 
Évaluation :
3

Customer service person was not personable at all. Not pleasant. Very dismissive , when asked questions did not respond in a pleasant manner.

joe ovelheiro 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anthony manson 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark Furbush 
Évaluation :
5

I don't think there's anything that you could improve about this location. Nick was very knowledgeable, courteous and extremely professional. Top notch service.

Tom Dziuba 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SALVIDOR OLIVERAS 
Évaluation :
3

Le client n'a pas laissé de commentaire.

marc bienvenue 
Évaluation :
4

Le client n'a pas laissé de commentaire.

thomas lee 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amber Jozefowicz 
Évaluation :
5

Do some paperwork on line. Show up. Pay. Load up. Do the mission. Come back park trailer. Inspect. Get receipt. Leave

steven gardner 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cliff Madru 
Évaluation :
5

Nick was great! The door on the trailer stuck a bit and he went above and beyond to make sure I could open and close the back at my destination. And the 6-hour rate couldn't be beat. I would absolutely rent from U-Haul at this location again!

Catherine Twohill 
Évaluation :
5

All the staff was professional, courteous and helpful.

Kellen Drain 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonia Medina 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lillian Torres 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FELIX GONZALEZ 
Évaluation :
3

I wanted to extend my rental period and was told just turn it in when I want to. The turn in store didn't like that answer and said it should have been on the contract.

nathan rodriguez 
Évaluation :
5

Staff could be alittle more friendly, especially dealing with the public.

alan tomlinson 
Évaluation :
5

Manager and employees very helpful. I've used them last year and again now. I'd come back definitely and whish to thank you for a great experience.

JOhn McCarthy 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg Riley 
Évaluation :
5

Very helpful and accommodating. Thanks again!

Thomas Carter 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Micheal Cyran 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine O'Connor 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel Shaw 
Évaluation :
5

The associates that checked us in were very friendly and fast, Saturday the 20th it was Nicolas he was great and the young lady the previous time was great also. True assets to your company.

Dorothy Taft 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RHODRIC GATES JR. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bimalkumar Patel 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Kendall 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carmen Rosa 
Évaluation :
5

Le client n'a pas laissé de commentaire.

allison benoit 
Évaluation :
5

The staff was extremely friendly and remembered my name from a week prior I liked that

Dawn Westover 
Évaluation :
5

The personnel were very attentive and courteous. Explained the process and detail sales information clearly and thoroughly. It was much appreciated.

David Brown 
Non les évaluations ont été soumises pour cet établissement.

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