Great Customer Service
Joel WCustomer Reviews for U-Haul Moving & Storage at N Rancho Dr
Testimonials From Recent Customers
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Very clean
Jose PStaff has always been professional and efficient.
Joseph SEverything was great to me I had no complaints
Ronald BDo as you say, do not change the parameters and don't send people to another location when they already made a reservation to pick up their rental at a specific location.
FRANK MJose G showed me how to use the truck and the ladies in the office were great!
Debra BI think it would mean a lot to have a rep to show the customer the operational procedures to help him or her start up the vehicle, where the gas tank is located and ant other important feature need to get the vehicle operational.
Dennis WVery quick and efficient return. Thanks!
Robert CThe gas tank had been siphoned and this location had not made any notes for us to get credit for the gas. We took two bags of blankets which equaled 1 dozen and they had us marked down and were charged for two dozen. It would have been nice to have a customer service person give us the accessories or have them in the truck and also walk us to the truck. Instead we had to find the truck on the lot and pull up to load accessories.
Kathy MJust expensive. For a 15 foot truck I only had for a little over an hour I paid $73.
CHRISTOPHER BTruck had a fault with the ABS when I picked it up, Didn't have to rely on the ABS this trip, but somebody else might have had to. Very professional staff!
WILLIS CEveryone was helpful and seemed to enjoy working there
Christine HIssue more coupons
CALVIN MUnfortunately, the first 10' truck which was assigned to me during my rental was infested with roaches. Ashley worked quickly to swap my 10' truck for one which was pest free. Overall, my experience with this location was a positive one, thanks to Ashley!
Rachelle MNot used U-Haul in a while so not sure if policies have changed they hand you keys to truck and send you out into the lot to find your own truck. Then you do your own self inspection . When you return truck they sit there and then point to return truck in that area, if it were me in their place I'd just not sit in a golf cart I'd get out and park it where it is needed. Whole experience was not very customer service friendly used them twice in a week and both times were subpar glad I don't have to use a U-Haul on a regular basis
Darren JNo problems! We rented two vehicles and it was smooth.
Kathy OEveryone I encountered was professional, friendly and helpful, from the young lady at the check in counter to the gentleman who assisted with getting the trailer connected to the gentleman who checked me in upon returning the trailer. We don't live here, however my wife's entire family lives here and should they need U-Haul services, I will recommend them to this location without a doubt.
Scott BThe told me the truck was located in one area so I walked around for a few minutes trying to find it wandering around looking at every single truck. I went to ask someone for help and it was in the opposite area from where I was told upon opening the door to the truck it smelt terrible inside like rotting food I put the window down hoping it would air out. I kept the windows down the entire time I believe it was coming from the seats. Other than that the truck ran fine.
ELIZABETH AAshley and Daniel were so professional in taking care my needs in response to the attempted break-in my move. Mahalo酪
ESTHER M | Premières impressionsSo I ended up having to switch to a larger unit. To much stuff. No big deal. Staff made that easy. Thank you. But in the switching, no longer had access to the small unit and some of my stuff is stuck there. We talked to the staff and they assured us our key would work both doors. Wrong. So instead of making sure it did work for us, they booked it out of there right at closing time. So now we had to stay in town an extra night so we can go back and figure it out. Hoping none of my stuff disappears!
Shelley N | Premières impressionsQuick, helpful and efficient.
Liliana RStay as you are you guys are doing a good job 👍
Linda MMoved 5 miles away. They charged my card for 275 miles. This place is a scam.
Jordan SNothing. Stay the way you are
patrick vAshley the manager at the location was so very nice and resourceful and helpful! Daniel and Mosley were as great!
Corey JFrom the time I picked up to the time I dropped off the truck, everything was great! Thank you!!
Melissa BStaff is courteous which is a plus for me. Thankyou. I like the secured feeling of knowing. They help you keep your belongings and hassle free. Thankyou. The world is pushed to make middle vlass suffer and those who are lower.
TIRESIA M | Expérience généraleReturning truck your employee Wilmer C was rude and not polite or a people person. Basically an Ahole that needs to find a new job for not customer friendly at all and was extremely disappointed after no sit the whole way across country. UNSAT person!!!!!!
Brian SGreat experience. They made it fast and easy.
Salomon CEven with a computer malfunction, the process was easy.
richard cThis guys were on top of it
Juan CWhen I retuened the truck 2 employees were standing outside and saw me pull it under the canopy and went inside. Then I went in and a girl told me to wait outside in the truck. So I had to go back outside and wait for someone to help me. Very good at renting but return is slow and disorganized.
DEBORAH SEverything was perfect thank you
Rebecca PFrom Karma to the young man who connected the trailer, I apologize I don't remember his name, to the young man who unhooked the trailer upon returning was so smooth. Definitely will be back.
Lindsey WEveryone was wonderful, never had a problem and I was there for 6 months. Very helpful and courteous, even when renting the truck. Getting a little high in pricerange but over all a good experience.
PENNIE B | Expérience généraleProbably shouldn't wait until I arrive with my belongings to tell me the unit I reserved 10 days ago isn't available, and my only option is to pay more money and upgrade to a bigger unit! Terrible experience from my first reservation, getting the truck and trailer, and arriving at storage facility. Absolutely terrible. Then sold me a disc lock and didn't tell me there was already one in the storage unit!!
Shawn JBest customer service people.
Paula FOfrecer promociones a los que rentamos de manera continua
Jorge VI did not like how I was addressed to when I pulled into the lot. There were no clear directions on who I talk to or what to do. I also had a disagreement over the gas discrepancy in which I had picture proof of. I also did not like how I had to pay for 7 days and could not get any money back even if I returned the truck early.
Ladarius IContinue smiling and welcoming the customer
Anthony GThe gal in the office was great and the guys who hook me up were great I don't know how you can improve.
FEDELE POur move was smooth and U-Haul made it easy for us. Merci.
Alex AMerci.
Mohamed AThe seat belt on the driver's side didn't stay fastened and beeped the entire rental period. Everything else was great.
richard cS.O.
Danny RAll employees were so helpful.
Kathleen Z | Premières impressionsRien
David SQuick drop off was nice.
David LGreat Customer Service ‼️
Kimbley IPurchased U-Haul and trailer from U-Haul for an out of state move going from Las Vegas to McAlester Oklahoma. Tuesday March 14th we had to get help from U-Haul roadside as the passenger side blinker on the U-Haul trailer went out. This happened on an unknown interstate and we had a separate personal vehicle following behind. Following behind was their only direction to where we were going as they had no phone. We found out the blinker went out during the U-Haul truck and trailer making an exit and our personal following truck having to slam on their brakes to follow. We have a 1 year old son who was in that following truck and it was a very terrifying experience. When we were connected with roadside assistance for our blinker going out, we were told to come to a U-Haul place near us to make the process quicker. It actually delayed us way past our desired arriving time and upon arrival we were told a tire on our U-Haul trailer was very worn on the inside and needed to be replaced. That as well was a huge safety hazard seeing as we were driving through 4 different states and multiple spots of nothing but desert. If our tire blew we would not have been able to afford help.
Matthew SExcellent reception excellent turn in thank you so much. What a great experience.
David PGreat customer service on phone and at the counter
KAREN MMs. Morgan and Ms. Molly were great! We did run into a e-alert. It would be great to have the managers in the actual location to do the best that they can to help the situation so the customer does not stand waiting so long! It turned out that the customer was not at fault. It was the person that was connected to our registration. Merci.
Donna HThe staff is Las Vegas was friendly, helpful and they were very experienced at their jobs. They made suggestions and were helpful with any need. Hat's off.
Louis RQuick and easy.
Blanca PNo improvement needed.
Troye BKeep up the good work! Ashley is doing a great job!
EVELYNE TThanks for everything
shabria p | Expérience généraleNot a thing .
MIKE GAsk your staff.. see if there honest
Eugene D | Expérience généraleRight in and out. Great co.
EDWIN C | Expérience généraleAbsolutely no complaints
CYNTHIA A | Premières impressionsThe manager at the store is always very helpful and really good at her job!
Lindy P | Expérience généraleMy experience was great, super fast and convenient with friendly employees
RAYMOND G | Premières impressionsThe staff at that location are wonderful especially your manager Ashley she was so helpful and I was hoing thru a bad time she was the greatest thank u so much blessings to all
Joyce G | Expérience généraleThank you Ashley !!
Aseelah S | Expérience généraleThe entire staff was very polite and helpful went above and beyond I appreciate the service
CYNTHIA J | Premières impressionsI completed my move in process online, and still did not have an active access code. I went to unload my truck and was completely locked out of the building. I called the after hours phone number and got no response. I scanned the QR code for the 24 hour access and it said it was full. I'm extremely frustrated. I can't get ahold of anyone that can actually help me with this issue.
Destiny W | Online Move InIt is an excellent facility, it was just too far from where I live but I loved the storage facilities
ANAELI S | Expérience généraleAshley, a sales associate was fast, courteous, and extremely customer service oriented.
Mary O | Premières impressionsThis was by far the cleanest and best storage I have ever used. Whenever I went there it was always spotless. My things were in the same condition as when I stored them 3 years prior. Thanks and yes I would store my things there again.
Ronald C | Expérience généraleAshley is a awesome manager
Lonnie I | Expérience généraleAfter renting units l experience several family deaths your management staff was very understanding on slow payment
Gloriette L | Expérience généraleStaff was very helpful and friendly.
LUCINDA W | Premières impressionsThis facility is very clean and organized and the staff are very nice and well trained in customer service! Would definitely use this location again in the future
Matthew S | Expérience généraleI had a unit close to the door which made it very comfortable and secure for me to go in and out.
Edwina A | Expérience généraleBig Mouse traps...let me know their in the unit. I did not like that. Made me uncomfortable and hope these critters don't get in my belongings or chew on my belongings.
TIRESIA M | Premières impressionsExcellent service à la clientèle
JACQUELINE B | Expérience généraleThank you!!
Lisa G | Premières impressionsGreat and speedy service
Matthew S | Premières impressionsThe staff was always very welcoming and very helpful and I appreciate everyone of the team members at this facility
Amanda J | Expérience généralePlease contact Uhaul CEO. He personally resolved my complaint after months of getting the runaround from the manager of the facility. Uhaul has a great product but management needs retraining in customer service.
Dan T | Expérience généraleGreat service!
Mayra C | Expérience généraleThe facilities are always well maintained and even though its near an area that is known to have homeless people I have never seen anyone lingering around ever. Its a well kept facility that I am comfortable going to at night alone.
RachelMarie H | Expérience généraleNice clean and good temperature. We just needed the unit for a few months while moving. Merci!
Scott M | Expérience généraleWould definitely use again. I appreciate the free storage included with a one way trip.
Troy E | Expérience généraleThank you for being you it helps everyone U rock Ubaul
Doveline A | Online Move InU Haul I really like this facility, the loading dock at pick up truck height really saves time and labor. I've always been a fan and customer of U Haul . On many occasions I've rented trucks, trailers, storage units and purchased moving supplies. I must say however that when I recently moved out of my storage unit I was told that the unit was not pro rated and that I would not receive the unused portion of my money. I moved out on 9/4 /23 and was paid until the 20th therefore I believe that U Haul owes me 16 days of unused rent. I was paying 87,9 a month, I believe that U Haul owes me $46,88 . Please feel free to text anytime concerning this matter. Merci
BRIAN L | Expérience généraleAshley was very helpful and wonderful
PAULA B | Premières impressionsThis facility was awesome. The staff was extremely efficient and friendly. The storage unit was clean and accessible, and the price was really good. I LOVED that it was climate controlled and had such great security. Even though it was a bit out of the way on the second floor, there were plenty of carts available, and the freight elevator was easy to maneuver in and out of, so it really was no problem at all getting to the designated unit. I would highly recommend this place!
ELIZABETH W | Expérience généraleOther than the storage price everything else was great they were kind and willing to explain everything because it was my first time getting a U-Haul or storage unit I do wish you guys had deals and where more understanding of your customers situations but over all my experience was smooth
Jon'tajia S | Premières impressionsOverall very good experience, one thing I'm still not sure of is if I got the promotion that I tried taking advantage of when I signed up online. Which was the one month free with a truck booked moving out of state. Even after reading over my contract it still looks as though I'm being charged.
TIMOTHY R | Premières impressionsStaff was professional and friendly. Helped with all my needs.
Breeze E | Premières impressionsThe check-in person was very accommodating and very helpful. Also super nice. She worked out my storage quickly which was so appreciated because it had been the end of two very long travel days. Additionally, she arranged for me to turn in my trailer there, even though it had originally been scheduled for another location. I was SO grateful not to have to make yet another stop to turn the trailer in. The turn in guys were very efficient and quick and so easy to deal with. The only thing that surprised me was having to go on a second story with all our things, but the freight elevator was very large and could accommodate three trolleys at once. It was a bit of a maneuver to get to the designated cubicle, but it all worked fairly easily and we got it done without too much trouble. All in all, it was a great experience and I feel like our stuff is safe and secure.
ELIZABETH W | Premières impressionsOn a Saturday morning, walked right in. The gentleman at the desk was so professional, polite, and knowledgeable. It was actually a pleasure doing business with him.
Anthony C | Premières impressionsThis team killed it. I have read the manual they follow it. Amazing attitudes
Deaundra A | Premières impressionsTrès sympathiques et professionnels. She helped me out with moving out of the Ubox to self storage. Very pleased with the service I received.
LaDawn L | Premières impressionsThe staff was very sincere making my move as pleasant as possible begin evicted and a senior citizen my nerve and hopes were bleek but their understanding of your products and services was amazing
Gloriette L | Expérience généraleManager was very friendly, she was patient and straight to the point. Felt understood about us trying to storage some stuff because a baby on the way. She knew it was our first time so she showed us different sizes of bins and it was great!
Jessica M | Premières impressionsGreat service and friendly staff.
Breeze E | Expérience généraleVery good stuf always helped me when I needed help I will go there if I need to thank you I-haul
Pamela S | Expérience généralePaid extra for the interior unit. Items were dirty when received
Crystal M | Expérience généraleIts a very secure site. Though the site i used in San Antonio was broken into due to them not having the proper lock for me the vegas staff seemed to be on be ball
Steven D | Premières impressionsExcellent
Carmen M | Expérience généraleDefinitely needed a bigger storage unit but it wasn’t available for promotion
Kemya G | Premières impressionsClean and organize storage.
Rodel C | Expérience généraleDamien was really helpful. I love U-Haul and all the services they provide.
Fredrine S | Online Move InThe customer service is beyond great, the staff is super helpful! Kayla helped me move into my storage and Damien helped me move out. It was super easy and I'm grateful to have had them helping me.
Jennifer T | Expérience généraleGreat Experience.
belinda t | Expérience généraleI am very disappointed by your non-prorating policy for storage and I believe that it is wrong to double dip for the balance of the rental period. I have been using storage facilities for many years. If I did that to my customers, I would not have any. Please reconsider your policy. All other storage services and facility and management were great! So I do thank you for that.
Ben M | Expérience généraleExcellent
Carmen M | Premières impressionsToo expensive. $87 a month for 5x10 of space is ridiculous!
raymond l | Expérience généraleThe day I moved out, there were no carts available. I had to run around and find my own. Other than that, storing my things there was a great experience.
Debbie R | Expérience généraleProfessional staff.
Dan T | Premières impressionsThank you guys for everything… continue to be blessed yet great!!
Jamila A | Expérience généraleExcellent
belinda t | Premières impressionsThank you uhaul!
Wendy G | Premières impressionsEverything was perfect except the price rise. No reason the price should raise while the unit stays the same size
Somoza S | Expérience généraleExcellent experience with customer service. Observed roaches, manager immediately called terminators to resolve issue. Spraying is 3x a month.
Javette M | Expérience généraleThe staff is absolutely fantastic! The giy who helped us is an angel! He helped us get a storage unit immediately. He explained everything so well. Absolutely love this place!!
Marlene G | Premières impressionsThe staff was very helpful! I look forward to storing my belongings here
Sonya P | Premières impressionsI loved that place it was very secured I would let everyone know how peaceful I was with my stuff there
Menquel C | Expérience généraleHelping me with my unit reserved she was very understanding and return my money with no problem!
Cameron C | Expérience généraleThank you so much
TINA B | Expérience généraleHelpful and fast aided me in making decisions
Daniel M | Premières impressionsMerci
james M | Premières impressionsI had my stuff in the storage area for over4 1/2 years.. just got it out.. l was very impressed that l didn't find on bug or any thing else in or around my any of my belongings.. l would really recommend this place for all your storage needs. Ron
RONALD W | Expérience généraleThe best U-Haul facility I've been to so far! Super friendly and nice staff. Thank you so much!
Angelina B | Premières impressionsThank you for the service!
Sonny L | Expérience généraleVery clean and secure. I have used other storage places that gave me an uneasy feeling every time I went there, will probably never use anyone but U-haul for my storage needs.
Greg G | Expérience généraleHad a great experience here thank you
Brett T | Expérience généraleAlways friendly and helpful!
Candace H | Expérience généraleReceived a call from "Ashley" on 6/30/22 as a courtesy reminder to return the rental truck on 7/1/22. She also mentioned that a customer is waiting for the truck so the sooner we return it, the better. Upon hearing that, we opted to return the truck a day earlier as a courtesy. Everything went well during the truck and return and storage check-in. I appreciate the services from U-haul especially from the staff that work outside under the hot scorching Texas and Las Vegas sun like Dee at the location in Carrollton, TX where we picked up the rental truck a few days ago, and like Josh, Tyrel, etc., at the N. Rancho location here in Vegas. The storage check-in process went OK but could be a bit more efficient IMO. I say the only thing that needs improvement is not doing the driver's license or ID verification all over again since it's already on file and in the system just a few days prior when we picked up the rental truck in Texas. But I guess that's the policy. When I was there, I saw the long line so just thought it's a little redundant to take photos of the driver's license and process it all over again. With that said, everything went well overall. Thank you for the services!
Sonny L | Premières impressionsNeed to have small garbage cans near the doors. Not for throwing away big items but for actual small trash. Or maybe recycle bins.
Lloyd H | Expérience généraleMerci.
Don B | Expérience généraleThe ladies ( and I mean All the female employees) are amazing. I'm not woman's power or anything like that but the females working at this facility are hard workers friendly and helpful!! The other employees are ok but there are 4 employees( happen to be all female) that made my experience A+. I would and DO recommend this location to everyone
deborah R | Expérience généraleOnly bad thing was that there was no air flow inside the storage units....it was way to hot.
Anita B | Expérience généraleSorry for the mess and inconvenience. The staff and GM are awesome at this location.
La P | Expérience généraleStaff friendly & courteous
Howard T | Expérience générale.
Matthew G | Premières impressionsGreat service
carol B | Premières impressionsManager at the Rancho Drive, Las Vegas location was very accommodating to my hard of hearing condition.
James H | Premières impressionsTamara and Ashley were both very helpful, kind, and courteous. Everything was done with extreme efficiency. I have already recommended this Uhaul at Rancho and Jones in Las Vegas to 3 people in two days!!
Victoria S | Expérience généraleGreat professional service
Howard T | Premières impressionsMerci
William d | Expérience généraleGreat experience
NOEL R | Premières impressionsGetting access to the building was not so clear..
Lisa Q | Online Move InThe managerment Ashley/Kim were very helpfull & went above & beyond 2 help out There staff is very nice clean friendly as well as the storage unites r Thank You again Ashley/ Kim
Catherine S | Expérience généraleThe lady that helped me was fantastic. I came in 3 times within 24 hours and she always went above and beyond for me as her customer.
Crista D | Online Move InIf you need the best for your moving and storage needs contact Uhaul.
Dominic Y | Expérience généraleLove it
jennifer h | Premières impressionsLuckily, the Owner was working at the register when I went there; *and* , they wear name tags there! They're my best new customer experience self-storing so far. -Mike
MICHAEL W | Premières impressionsI have used this storage for a couple of years and the only thing I could complain about is the pricing. Every year there was an increase to the facility. Other than that everything was great! Very clean and well kept. Never saw so much as one spider in the climate controlled area. If I used another facility it would be because it was cost affective to my lifestyle otherwise I would definitely stick with U-Haul.
Christina V | Expérience généraleStaff were pleasant and helpful in explaining how to access storage facility during and after hours.
Elma B | Online Move InThe staff here is excellent always friendly and efficient. I appreciate this facility knowing everything is always safe. Each and every employee I've ever come in contact has been great, they all deserve raises this team is an asset to the U-haul company. Merci.
Jeremy T | Premières impressionsManagement and employees awesome
Glenda S | Expérience généraleExcellent service from the moment we checked in. Very friendly helpful staff. Couldn't have been easier. Quick and easy. Thank you, to the Las Vegas staff
Brian J | Premières impressionsU Haul has always been good to us. Cross Country or around the corner. We have used u haul for over 40 yrs. We have stored our things for yrs at u haul. Great place for storage or moving. Merci
Carol D | Premières impressionsGREAT
kathryn m | Premières impressionsYour price are a little higher than other places. And the price got raised right before the holidays.
BENNY O | Expérience généraleVery friendly good customer service Would recommend to my friends and everyone
RON B | Premières impressionsOverall experience was great. Upon move out had to dispose of several bedding items as they were contaminated with mouse droppings.
meg s | Expérience généraleThis was my second time moving out of a different state, this location made it easy to check in, return my truck and keep my things safely secured the entire year. I'm glad I chose U-Haul to store my personal belongings, thank you!
Michelle E | Expérience généraleExtremely bad security in extremely bad security practices security cameras are constantly broke and Eunice constantly being broken into do you to the fact that the units are not secure externally or internally 2 feet clearance between the wall in the ceiling in those units and people climb over them and steal and even if the alarm goes off nobody pays any attention
VERNON H | Premières impressionsStaff was friendly and helpful very good customer service!
Karen B | Premières impressionsMerci
Carol L | Expérience généraleNeeds better control on who can access the storage area while peoplearekeeping the doors open by not using their cards
RONNIE E | Premières impressionsAmazing environment like a family owned business taking care of all customers on a first name basis.
Cristian B | Expérience généraleThe staff was extremely helpful, friendly and very quick service. I'll be back.
ANNALEE L | Premières impressionsNever asked for our things to be in storage, our things were stolen and held for money. Thanks for throwing all our things and important documents away.
Rudy A | Expérience généraleI was super excited when I moved to this location cause the manager was super nice & gave me after hours because I have a business.. I'm probably on my 5th month here & every month I've been locked out of my unit due to non payment even though every single month I set up automatic payment so I don't have this issue and every month they don't know why the card on file isn't being ran.. also the after hours were taken away until "further notice" because someone was going around vandalizing the units after hours so now it's been taken away from everyone including me which was the whole reason I even put my stuff here. Super upset I don't like the fact that there's no answer as to when I will get my after hour access back because that's when a lot of my business gets taken care of I make packages up all throughout the day / night & I need to be able to access my stuff. Not to mention it would be nice to not be locked out of my unit at the beginning of every month for mon payment when I have automatic payment set up... seemed great the day I moved my stuff in but since then I have not been satisfied.. it's been more of a headache. I will say though it's an extremely clean location!
Brianna G | Premières impressionsI was involved in a major accident with one of the rentals after driving 800 miles and getting to my destination they helped me with the towing and storage within hours everything is complete they were so awesome
JEFFREY M | Premières impressionsEveryone there was friendly
clarence g | Premières impressionsI am disappointed that the storage access hours are the same as office hours. The main reason I chose uhaul over other storage companies is the "24 hours access" and no where did it ever say that hours were limited right now. In every email I received about the storage unit it says 24 hours. I did not find out hours are shorter until I visited my unit and was told by an employee.
Heaven S | Online Move InGood experience
MICHAEL E | Expérience généraleKimberly,was outstanding.
MARZETTA S | Premières impressionsLike many people l have gone to Uhaul.com for all of my families moving needs. This locations staff & facility was exceptional in customer service, friendliness & cleanliness. Best experience everah! Moving falls as the 2nd most stressful experience in the average adult life, aside devorice. This locations staff did much-loved care & customer concern not to add any additional weight to an already stressful experience. Thx Rancho/Jones Uhaul. Ur the best! dcm
Darcy M | Expérience généralePickup and customer Service in Irving, TX was absolutely fantastic!…thanks Jason and team…awesome!
Hyuen T | Premières impressionsThe original employees where always helpful, polite, and respectful. The ones that work there now are some of the worst…
KYLE P | Expérience généraleAshley is the best!
steven z | Expérience généraleBien
Michael D | Expérience généraleI was especially impressed with the good customer service of your personnel
Marcus T | Expérience généraleGood staff, always friendly and helpful.
GUADALUPE B | Premières impressionsThe office staff was very friendly and always helpful. Always smiling. Very professional
PAMELA W | Expérience généraleI had great friendly service, and would definitely use this facility again.
michele h | Expérience généraleVery helpful staff from the desk check in to the attendants who recieve the truck when it returns. Very pleasurable experience on a very hot day.
Jeffrey A | Premières impressionsThe lady that helped me to setup the storage room was very friendly and helpful. I wish all of the servicing people are like her.
steven z | Premières impressionsStaff was very friendly
MARICELA C | Premières impressionsBien
Michael D | Premières impressionsGood job.
David H | Premières impressionsGood job.
David H | Expérience généraleThey were able to find a solution that helped us through a unique set of challenges. Keep up the great customer service . Joe G
JOSEPH P | Expérience généraleThe young lady I deal with went out of her way to answer my questions and solve my concerns
MICHAEL K | Premières impressionsHad the unit for Approximately for 10 years. Excellent customer service. Only closed it because I was leaving the area!
SANTA-MARIE L | Expérience généraleSign said climate control unit — it was not cool inside
RHONDA M | Expérience généraleMy storage unit was broken into with thousands of dollars worth of tools and irreplaceable antique automotive parts.
Lewis R | Expérience généraleI would like to say that the ladies in the office were so amazing. They immediately saw I was stressed and they were so kind and helpful. I was able to calm down and spoke to them again to say thank you. I was told they sensed my stress and wanted to help me anyway they could. Those are great people.
Privacy R | Premières impressionsThe staff was rude on a few of my visits.
Gertrude I | Expérience généraleExcellent customer service by all employees I had contact with.
Fidel D | Expérience généraleAshley was always friendly & very helpful when I needed anything. I'm definitely going to utilize this location for any & all future storage needs..& in fact, will send family/friends to do the same. Until we meet again, Take Care!
Howard T | Expérience généraleTo much money per month, for the small space i rented!!!
Sedrick B | Expérience généraleThe lady who helped us was very friendly and informative.
MELINDA S | Premières impressionsAshley is an excellent employee & cares about her customers!
Howard T | Premières impressionsMy agent was kind caring helpful and an asset
Tara K | Premières impressionsNever delt with a situation like this, where the actual staff took part in stealing property that was left at my unit. As a customer, I expected to receive help with protocols to return my stolen property or figureout what exactlyhappened with it. Instead I was treated as if I did something wrong. I felt as if the staff, mainly management Amy were no help and reacted as if she were the guilty party. I've been a loyal customer to this specific location for over 3yrs and didn't expect my renting experience to end in such disappointment. I would never refer a soul to this location in fear they'll have an awful experience a well.
maureisha j | Expérience généraleVery good service
KELLY B | Premières impressionsOne of the managers at this facility, I think her name was Kimberly, was fabulous. She really went out of her way to accommodate my husband and I in getting the correct storage unit for us. You are very lucky to have her as your employee as this young lady is certainly a keeper.
Teri L | Expérience généraleGot the access code and it did not work. I got access denied code come up. The lady said everyone was busy but someone would be by. So waited 6 mins and I just tried it again and it finally worked. So maybe there should be advisory of please wait 10 mins before trying to use the code but other then that it was a very smooth process.
Amber B | Online Move InKimberly was very helpful ... she’s Great. She also multi tasks she’s in there working 3 desks.
Karen C | Premières impressionsAlmost everyone I dealt with was helpful and friendly. One was rude. Moving in was a little bit trying as there was a long line if people waiting to be helped and only one person at the counter who was also answering the phones. I felt really sorry for her, no one could help all those people and answer the phone and be efficient and effective.
Julie P | Expérience généraleThere is a lady that works behind the desk that is useless. She was rude and very uninformative. She advised me that it would take 5 minutes for my card to work AFTER I went outside to move my stuff in. After waiting 5 minutes the card STILL did not work. Luckily there was a young man that was SUPER helpful. THANK GOD he was there. Unfortunately, she was too rude to overcome how helpful he was with resolving my issue of not having access.
Reggie B | Premières impressionsMike went above and beyond to assist me on an extremely stressful day of moving. The storage space facility was impeccably clean and organized. Staff was friendly and extremely helpful.
MELANIE T | Premières impressionsSomeone broke Into my storage unit and stole some of my property. I contacted the store manager and customer service and still nothing has been done. This is not a safe place to store your personal items. I would not recommend this place to anyone.
Sharlon B | Expérience généraleThank you for servicing us when we move again we will use your service truck and storage on next move
Ronald R | Expérience généraleAll the black workers there unfriendly and evil ,,, I am not racial my husband black too ,,, I think they just hate their job or something ?
ROCHELLE J | Expérience généraleThe "customer service" is horrific. I was placed on a "brief" hold for 45 minutes, multiple times by the young lady answering the phone. I told her after holding twice and she said she would connect with another customer service department that could help me immediately, I was, once again placed on hold.
Paula N | Expérience généraleI had a wonderful experience while renting and was truly impressed with Rayniese and how attentive and helpful she was when I called to ensure all was checked out. She and the staff were truly a blessing to encounter and made my experience worth bragging about. Merci
angela h | Expérience généraleMohammad and Jose were awesome! Everyone was so professional, helpful and polite. They offered great knowledge and made the experience convenient. Merci.
BRYAN K | Premières impressionsMy card did not work. Had to get back in line 4 times.
Camille S | Expérience généraleAt the beginning of the COVID-19 I contacted the GM Anita to ask how to help me out with the monthly payments. I spoke with her by phone and also sent email. She blew me off on phone stating she had over 300 emails to address and she would get back to me. For 3 months I had to take from other bills to pay this unit because she NEVER answered me again!! Plus the day I was moving out of this unit, one of the employees John had to help me access the building because the Manager was TOO busy. Your Management SUCKS!! Thanks John for helping me out..
Deborah L | Expérience généraleAnita and her crew are AMAZING!!!!
Jamie L | Expérience généraleVery satisfied, had carts and vending machines and the donation areas were useful. I would recommend to anyone. Very safe and I am just very happy with my time I needed it.
CYMANTHIA T | Expérience généraleEverything thing was going good until I return the truck and thry over charged me. I was quoted one price and change something else.. I called customer service twice to confirm the price . Book it wrong price .... Call customer service and now they don't see it. Manger supposed to call me back to check the recording... Such a inconveniences. So still waiting on the resoponse
Tiffanny A | Premières impressionsi was able to purchase the storage right away. facility was nice and clean. unfortunately I ended up not needing the storage and was able to get my money back and the staff wasn't rude about it.
Kemontre S | Expérience généraleExcellent customer service! Thank you!
Alicia S | Expérience généraleI felt really comfortable using your storage unit.
virginia C | Expérience généraleI have been so privileged to have my storage for 6-7yrs thank you
PEARL C | Expérience généraleExcellent Service for a very busy facility
Debbie B | Premières impressionsLe service à la clientèle était génial. Gena was very helpful and kind.
Windsong A | Premières impressionsThanks for a wonderful experience with using your facility!
Raquel B | Expérience généraleall was good
Carol H | Online Move InI thought parking Uhaul vehicles in the loading and unloading spaces which were three was inconsiderate to patrons who only have 3 spaces to work with. Many times there was one space available for ren
PATRICK A | Expérience généraleEmployee who checked in my equipment and helped me get to my storage unit did a fantastic job.
James K | Premières impressionsN.D.
Blair G | Expérience généraleNicest people and so helpful!
Jackie M | Premières impressionsThe only thing I was unhappy about was having to pay for a whole new key card because I forgot mine at home. Other wise everything was perfect. I would definetly use them again and recommend them to o
Christina O | Expérience généraleNa
JOSEPH S | Expérience généraleThank you - you provided a necessary service - location were located in accessible sites - Thank You and enjoy the Holidays - your staff was very nice Vernia Jean McCullough
Vernia M | Expérience généraleThe GM, Anita is absolutely amazing to work with.
Ryan S | Expérience généraleThere were times(too many) when the wait lines were too long. Parking was a bear. Perhaps p.o s a designated load and unload area would help.
RIVANNA D | Expérience généraleMyself and my spouse fell an really hard times and even been in and out of the hospital several times unable to pay the rent - the manager went above and beyond to assist us in getting our items out!!
Jamie G | Expérience généraleWas tanks again all the staff people were bery friendly and tanks again sincerely pedro garcia
PEDRO G | Expérience généraleI've used this facility for almost 3 years. Always treated very well by all personnel. Great staff that you should be proud to have representing your company.
deborah b | Expérience généraleGreat crew and service. They came to my rescue when 160 Craig screwed up our reservation. Merci.
virginia C | Premières impressionsEmployees went very knowledgeable and never followed up with anything.
Mary m | Expérience généraleWas getting a storage unit. Manager was very nice, helpful, and knowledgeable. Went thru the process, and she was great with her knowledge. But nobody escorted me to my unit, and that could be better
Douglas O | Premières impressionsVery courteous and helpful.
JOSEPH S | Premières impressionsThe staff is over worked and their systems are never working! The facility grounds are very dirty . The access is limited due to the doors digital lock system codes hardly ever working after hours
veronica b | Expérience généraleIt would have been helpful if the monthly payment options and policies would have been explained. Also if someone would have shown us where our unit was and how to get in and out of it correctly.
anika m | Premières impressionsAll of my business with U-haul was handled in a courteous and efficient manner.
Mark S | Premières impressionsThe size of storage met my expectations
Keith B | Expérience généraleWith no help the lady at the counter had not help from 7 am to 11 when I return the truck and ask if she could go to the bathroom it was her first break since helping me. she is Great!!!
AVRIL T | Premières impressionsExcellent courteous helpful concerned
Darcy M | Premières impressionsI have used U-Haul storage and rented trucks several times and I've been very pleased with the service. I will certainly recommend you and use your company again if I have to.
SOLVEIG B | Expérience généraleVery disappointed. We’ve used UHaul many times and this last time, they charged us way too much for something that wasn’t our fault and they didn’t wanna work with us
terray n | Expérience généralelong lines, due to computers not working properly. staff seemed new. but all nice
veronica b | Premières impressionsTook forever to rent me one month free of a locker. She took around 30-60 minutes and had a line waiting all the way to the door. Once i got the card for access to the storage i didn't know how to use
Froilan R | Premières impressionsPeople were very friendly and efficient.
WILLIAM B | Premières impressionsIf you're going to advertise that trucks can be rented with the app, you need to make it so that can happen. I showed up and the truck wasn't ready or even visible on the lot to enter into the app.
Kyle M | Premières impressionsTeam was helpful and knowledgeable.
Howard R | Expérience généraleI want to thank you on behalf of my late wife for showing us the way you treat customers.You helped me when I was at the most saddest time in my life.she chose you guys.and you did a wonderful job.
JOYICE G | Expérience généraleGreat service, no issues accessing my belongings. Easy online billing made my life easy!
Angie F | Expérience généraleDelivered.
SHELLEY S | Expérience généraleOnly complaint, line always long for service, w 1 cashier, other than that ,Great place for business , Miss Anita is the best.
leshauna g | Expérience généraleThe entire process was seamless aside from a lengthy mobile pick up I am very happy with everything including the rental of the storage unit. The employee who helped me was very kind sweet.
Maria H | Premières impressionsMerci
Dawn F | Expérience généraleEverything was good until I found out I wasn't receiving a refund for the days that are paid for and not using
Tammy S | Expérience généraleAnita again, made it an enjoyable experience!
MARGARET F | Premières impressionsLong wait. Over 39 minutes to rent a storage. Charged me for a lock that I didn't need. Charged me for renters insuranceZ fraudulent practices. Post the real charges. Don't bait and switch.
Denise c | Premières impressionsAwesome staff
SHELLEY S | Premières impressionsTammy was great !
Robert W | Premières impressionsWe rented a U-BOX and it was easy and convenient just like renting a storage unit but easier because you only have to move it twice once to load it and wants to unload it versus the storage unit
Jimmie K | Expérience généraleNo comment
Kelly B | Premières impressionsThe Facility Manager was incredibly accommodating. Most of the staff was just as friendly. There was one customer service rep who really rude and nearly ruined the entire experience.
Nicole B | Expérience généraleService amical
Franklin D | Premières impressionsEverything was good everybody was nice and very professional
Sandra G | Expérience généraleThe worst ever. I will never ever again rent storage unit or ever rent a truck from you rip off people. I'm going to report you to your corporate office for the lousy service and how you treated me.
pedro c | Expérience généraleCustomer service at the desk is horrible. Always a wait and unless it's a manager the help are clueless at all but the most simple tasks.
Bryce C | Expérience généraleS.O.
Cedric H | Expérience généraleThe staff worked with me every step of the way, they provided wonderful customer service . Would highly recommend them for all things that need to be moved or placed into storage. Thank You.
LYNN F | Expérience généraleNever again will I rent from U-Haul
Amari T | Expérience généraleThey lady’s at the office are very good and gentil but the work they do the employees out side stole the things of the custumers and I have very bad experience Anita the manager is good another commen
Miguel H | Expérience généraleCSR was great & friendly however wait for service was very long.
sharon n | Premières impressionsNo problems. Appreciate the service.
Bob S | Expérience généraleThank u
Kenneth L | Expérience généraleAnita was excellent!! Thanks for the good service
james P | Premières impressionsTerrible experience. The staff was unknowledgeable, terribly rude, especially Marisol N. I won't be doing business with this location again. I'd explain more but I don't have enough characters.
Nicole G | Expérience généraleThey were very friendly and very helpful.
Robert G | Premières impressionsNever had a problem!
Ronette M | Expérience généraleSome of the staff seem a little slow.
Larry w | Expérience généraleI want to thank the entire staff at Uhaul for their help in getting me settled in to Las Vegas. And starting my new career.
Nathaniel R | Réservationeasy access and friendly staff
Don B | Expérience généraleWhile most storage facilities are just a storage unit, Uhaul is more customer service and I really appreciate that.
Natalie S | Expérience généraleGreat communication, and very helpful.
WAYNE O | RéservationVery expensive and no credit for time not used.
Sharon B | Expérience généraleit was good
Chulgyu K | Expérience généraleBest U Haul folks I ever had any contact with. Friendly, helpful, responsive and professional in all aspects.
LANCE S | Expérience généraleThe manager there wasn’t very helpful and truly didn’t care or try to explain how and what she could suggest anyway I could stop from losing my stuff in storage which my mom passed away last year
Erika M | Expérience généralegood facility and conveniently located. Very helpful staff. some confusion on dates of payment occasionally. unable to find out why you don't use local time. Sometimes your facility seem to use UTC
ABRAHAM S | Expérience généraleThe lady who checked me in messed up the key card. Even though I would check in the alarm would go off chen I opened the door. This happened every time and not once did a staff member come out.
Rebecca G | Expérience généraleYour staff has helped me during a difficult and mentally draining family time. Their caring and personable people. Thank you all
Ralph A | Expérience généraleThe manager of this facility should be fired. She lied to me at least twice. Her staff is great but she ruins this place singlehandedly. An employees told us that she is rude to customers and staff.
Jim H | Expérience généraleOn my move out the GM Anita was not accommodating . She wanted me to pay for a month. Needless to say I had to call Mike and he was very nice and fixed it for me.Then she threw my phone back at me
carol b | Expérience généraleYour counter help was either brand new or incompetent. Everything from my address on the contract as Las Vegas, Alaska to not knowing how to ring up the mandatory lock. She was just a mess!
Rebecca G | RéservationStaff is always willing to assist and provides a great customer experience.
DAWN H | Expérience généraleVery good
Paul T | Expérience généraleThanks
Dennis P | Expérience généraleWalking in to the store, I was greeted with a warm welcome from the manager who directed me to Tammy at the service counter. A professional making my experience easy and fun with her humor. Epic! :)
Joseph H | RéservationI met the manager Anita when she managed Cypress Springs Apts when I lived there. She was am amazing manager there and an awesome U-haul manager. She's has an outstanding personality and she's funny.
cynthia j | RéservationAucun
Raymond H | Expérience généraleAnita and her crew kick butt!! Very helpful. Thanks for everything!!
Jeff B | RéservationThank you for everything.
Wilfredo C | Expérience généraleThe guys checking in the truck need to be more cautious when filing their report because our the mileage they reported was different than the mileage on the odometer. But it was quickly fixed. :)
Zachary D | RéservationProvided excellent customer service
John G | Expérience généraleMy experience renting this storage was okay but I don't feel that it was right when U-Haul does not prorate and give me back my money if I do not stay in the storage unit the full month ends.
Augustin A | Expérience généraleI got a one way truck to Los Angeles with an Auto Transporter. I paid an additional $20 +tax to have the car secured and tires strapped. By the time I arrived in L.A. the tire straps were off tires.
Adrienne M | Expérience généraleMger is rude. Thieves. Forced me to pay for something I didnt agree to buy then refused to return my money because item was opened and used by them without my consent. Mgr is a miserable person. Run!
Desiree S | Expérience généraleWhat is the reasoning behind not prorating the fee? I used the unit for 14 days. Why can't I get a refund. Besides,.... You've already rented it out for the rest of the month. That's not fair!!!!
KATHALEEN O | Expérience généraleY'all was rude and disrespectful and the stuff wasn't good so I would not recommend nobody come there I would never come there again good luck you need to hire new staff
karen g | Expérience généraleIt was really nice
Destine A | Expérience généraleThey always great You with a smile.
Hortencia B | Expérience généraleAlways helpful and nice
WAYNE O | Expérience généraleFront desk wasn't sure where the our UBox was at exactly, but was easy to find. Service was friendly and efficient! Very accommodating of my need to change pick up date several times
Joshua K | Expérience généraleTHanks so much and all of the staff at this location were wonderful people! Thanks so much!
Melissa P | Expérience généralePlace was clean easy to move in and out 24hr.access was wonderful staff was very nice. Would highly recommend this facility
Vicki W | Expérience généraleEasy and pain free
Cameron D | Expérience généraleVery professional service, friendly and always goes the extra mile to help
William M | Expérience généraleThere's one thing I would change. It's uhauls computer system. Everytime I was at the facility the computers had issues. It made for ridiculously long wait times.
Sean S | Expérience généraleI liked it
John S | Expérience généraleThis facility is all and always about the money. They do not care about how long you've been loyal.
GIABRAM H | Expérience générale