Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The worse location ever ! Very disappointed… on top of that trucks are missed up very bad .. The black male with that ( large bump ) on the back of his head customer service is so fucked up!
Jeremy Hill
Évaluation :
5
The service was excellent!
Marlon Eddington
Évaluation :
5
Nothing to me.it was great
Rosie Stewart
Évaluation :
5
Le client n'a pas laissé de commentaire.
Harold Moore
Évaluation :
5
Le client n'a pas laissé de commentaire.
DONNA PERKINS
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
robert skinnell
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tamara Garrett
Évaluation :
2
The tire came off the Uhaul I rented at this location while driving. They need to maintenance their trucks better.
Adrianna Bolden
Évaluation :
5
Le client n'a pas laissé de commentaire.
Edward Hall
Évaluation :
5
Everything was perfect... I was in and out!! Staff was amazing!!
LaShunda Ratliff
Évaluation :
5
Great and friendly service from the staff I’ll definitely return for future Hauls😀👍
Juan Pacheco
Évaluation :
5
Excellent customer service
Shontoria Smith
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dominique Barnett
Évaluation :
3
Le client n'a pas laissé de commentaire.
Jason Gotay
Évaluation :
5
Le client n'a pas laissé de commentaire.
NICOLE JOHNSON
Évaluation :
5
Le client n'a pas laissé de commentaire.
john hudson
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHAUNAWANA Wallace
Évaluation :
4
Just continue an expedient process and the crew was on point!
Larry Mason Sr
Évaluation :
4
Le client n'a pas laissé de commentaire.
Marlon Stewart
Évaluation :
5
Le client n'a pas laissé de commentaire.
Curby Faulkner
Évaluation :
4
Le client n'a pas laissé de commentaire.
Carl Barton
Évaluation :
5
N/A Everything was great
Justin Banks
Évaluation :
5
Le client n'a pas laissé de commentaire.
Larry Jackson
Évaluation :
3
Le client n'a pas laissé de commentaire.
Minelous Young
Évaluation :
4
Le client n'a pas laissé de commentaire.
Vikki Moore
Évaluation :
5
I had to sweep the unit out
JERALINE SMITH
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOSHUA CONLEY
Évaluation :
5
The young man who took care of us was very nice, funny, sweet, helpful and knowledgeable of the store, and everything about the store. He really helped us.
Shamaria Darden
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kevin Pollion
Évaluation :
5
Just want to say the two people that was there the day I pick up the truck. Have excellent customer service.
Dennis Fisher
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jakata James
Évaluation :
5
Le client n'a pas laissé de commentaire.
Florence Jennings
Évaluation :
5
Get the truck serviced it's a oil leak or lights on on dash still drives good and got the job done thanks for allowing me to be a customer.
Najee Culbreath
Évaluation :
5
Le client n'a pas laissé de commentaire.
Denise TAYLOR
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Keviena Coleman-Mason
Évaluation :
3
I can’t even say, the service & business was a 10/10
Michael Oliver
Évaluation :
3
We were to rent from Summer Ave. the only location we had to pick the trailer up was from N. Watkins.( a very bad area of town)
Tom Taylor
Évaluation :
2
Fix key slot for van key fobs too small. Took an hour to get someone to tell me what to do with that key. 16 degree weather waiting for someone to resolve the problem an hour later. Totally not satisfied this time!
Arthur Miller
Évaluation :
4
Le client n'a pas laissé de commentaire.
Daryl Brown
Évaluation :
5
Latoya got me in & out quick. There was no hassle and no long wait time. I was very satisfied with the customer service.
Tamara Banks
Évaluation :
5
Le client n'a pas laissé de commentaire.
Aminah Wright
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ANTHONY HOBSON
Évaluation :
3
Le client n'a pas laissé de commentaire.
SHONTELL MORRIS
Évaluation :
5
Nothing! Staff was completely charming and professional. Felt very well taken care of.
Lisa Wells
Évaluation :
4
Le client n'a pas laissé de commentaire.
Lela Evans
Évaluation :
5
Le client n'a pas laissé de commentaire.
Keionna Edwards
Évaluation :
1
The store experience was awful, I had to go online to extend my rental time but when I arrived on Friday at 3pm it was not noted and the store rep lied on me and I was double charged. What can I do, I would like a insurance refund because I did not ask for insurance at all!!! Please help me. Sincerely, Karen Shinault-Shine 901-505-9225 kjs681shine@yahoo.com
james shine
Évaluation :
5
Very good
alvin bryant
Évaluation :
5
Le client n'a pas laissé de commentaire.
charla Johnson
Évaluation :
5
Le client n'a pas laissé de commentaire.
robin wells
Évaluation :
5
Le client n'a pas laissé de commentaire.
RONNIE GANT
Évaluation :
4
Le client n'a pas laissé de commentaire.
Sylvia Childes
Évaluation :
5
Le client n'a pas laissé de commentaire.
LASHUNDA BUCK
Évaluation :
5
Whoever was there to greet me was extremely kind and efficient. She was awesome
Ryan Zuniga
Évaluation :
5
Enjoyed working with the staff.
jacqueline thomas
Évaluation :
5
Le client n'a pas laissé de commentaire.
Muhammed Masoud
Évaluation :
5
The tire strap kept coming off the tires went low had to fill them up not good quality for the price I paid
Rachel Wosilait
Évaluation :
5
Le client n'a pas laissé de commentaire.
JONATHAN JOHANSON
Évaluation :
1
The service was terrible, was over charged, the truck I wanted was out of stock but I’m not sure how when I booked it online, the truck that was trying to be offered was just wrecked that day, then the truck I was given needed a wheel alignment and breaks, it was all around a horrible experience
Brittany Woodall
Évaluation :
5
I'm so glad we finally have a very well trained and very professional crew at our Frayser location. They were the best ever.
Customer service was great, it took alittle longer than usual just to return dolly but over all it was very good
LOIS BAILEY
Évaluation :
4
Passenger headlight was out. Aside from that, everything else was good to go. The representatives were very helpful, courteous and knowledgeable. Merci.
Nathan Walls
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carla McKan
Évaluation :
5
Le client n'a pas laissé de commentaire.
Deborah Wallace
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brittany Fisher
Évaluation :
5
Update the overnight drop box to accommodate the size of the keys. Great overall experience. Great staff.
Michael Norton
Évaluation :
3
The staff was courteous and helpful. The equipment on the other hand was awful. *Filthy trash in the seat: *It reaped of animal stinch! *Some unknown dropping on the doors. We hope that this message gets to the staff so they Will be knowledgeable in the future. When explaining to the customer, how important it is. To bring the truck back, as clean as they receive it. Thank you for your concern on our rental!
James Jones
Évaluation :
5
Le client n'a pas laissé de commentaire.
JASMINE GORDON
Évaluation :
5
Everything was fine.
LEMERICK DUNN
Évaluation :
5
Le client n'a pas laissé de commentaire.
ALVAREZ alberta
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michelle Heffner
Évaluation :
5
The employees were outstanding. The actual truck was very scary. It drove extremely rough. It was very difficult to keep the truck in my lane throughout the trip. I think that truck should be overhauled or retired. Thank you!!
David Browning
Évaluation :
5
Hire employees that give exceptional service to all of your customers whether they're young or older I didn't appreciate how the young man who assisted me as tand in the manner he spoke to me.
Vernice Prewitt
Évaluation :
5
When got back with the truck there was a man on the lot he was looking at the truck so I locked the doors on the truck I also put more gas in it than had I enjoyed it thank you all
Wilma Osby
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rickie Vallentine
Évaluation :
5
Le client n'a pas laissé de commentaire.
Terrick Turner
Évaluation :
5
Le client n'a pas laissé de commentaire.
TAMIKA MALONE
Évaluation :
5
The lady at the desk was very helpful will be returning!!!! She made me feel like my like business was appreciated 10/ 10 happy thank you
MANUEL ZAMBRANO
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lizzie Ford
|
Expérience générale
Évaluation :
5
The young lady who helped me with the rental was truly amazing. She has the best customer service and was so professional, very helpful and informative. I was so happy that I came to the Watkins location.
Lee Phillips
Évaluation :
5
Thank you for the service rendered.
henri triche
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jermaine Mcneil
Évaluation :
5
Le client n'a pas laissé de commentaire.
willie johnson
Évaluation :
5
I don't really know.
Ivory Pratcher
Évaluation :
3
Le client n'a pas laissé de commentaire.
Eric Dixon
Évaluation :
5
Le client n'a pas laissé de commentaire.
Janiah Martin
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
raphsodi fitzhugh
Évaluation :
5
Le client n'a pas laissé de commentaire.
ontario childress
Évaluation :
4
Truck needs a wheel alignment
MarTerrius Massie
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rickie Vallentine
Évaluation :
5
I was extremely impressed with the quality and speed of service at this location especially. The staff were polite and prompt. My best Uhaul experience yet.
Elijah Hershey
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ebony Graham
Évaluation :
5
Le client n'a pas laissé de commentaire.
Andrea Wilson
Évaluation :
4
Le client n'a pas laissé de commentaire.
Ladeidra Richards
|
Expérience générale
Évaluation :
5
The guys working here were great!
Edgar Pettijohn
Évaluation :
5
Very friendly, no problems
Steve Chandler
Évaluation :
5
Ted was very helpful and professional...
Lonnie Tate
Évaluation :
5
Le client n'a pas laissé de commentaire.
lekisha pickitt
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael Forbes
Évaluation :
5
Nothing, very professional.
Alvin Davis
Évaluation :
5
Le client n'a pas laissé de commentaire.
OCTAVIUS GREEN
|
Premières impressions
Évaluation :
3
Dead mice in stairs leading to my unit
Sonya Raines
|
Premières impressions
Évaluation :
4
The rates were getting al litter too much
Curtis alexander
|
Expérience générale
Évaluation :
1
Le client n'a pas laissé de commentaire.
tashondra york
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carol Boyd
|
Expérience générale
Évaluation :
5
The best store ever I had an excellent experience at the store. The workers was very kind and nice and sweet
tracy gray
|
Premières impressions
Évaluation :
5
The young lady that works in the morning was awesome and had good customer service she was patient and took good care of me she is awesome and she’s a good representative for your company
ryan davis
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Betty Eggleston
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Elaine Sanford
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kelly Holmes
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Johnathon Elliott
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
LaKeshia Gillum
|
Premières impressions
Évaluation :
5
The Young Man In The U Haul Was On Time & Very Helpful..
Lisa Davis
|
Premières impressions
Évaluation :
5
The customer service was great. And the woman that work there was very helpful and nice. Merci
Reneka Neal
|
Expérience générale
Évaluation :
1
Your price was within my budget, then when the Pandemic your prices skyrocketed. Just too high for people on a fixed income. You need to realize that poor people need a unit too.
Paulette Hayes
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Aminah Wright
|
Online Move In
Évaluation :
5
I really appreciate Ted and the staff for allowing me to keep my belongings safe and secure for the duration of the storage unit contract. Unfortunately, life and its circumstances can sometimes cause major challenges and I had to retrieve my belongings in order to save money. Nevertheless, if I ever need storage facilities again for my items, I definitely know where to come. Thank you very much.
Theodore Brown
|
Expérience générale
Évaluation :
5
The most amazing, helpful, and friendly staff at this location!
JULIE LANDRUM
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Taquara Bright
|
Expérience générale
Évaluation :
5
Our storage experience was pleasant. I give the staff the highest possible rating and would definitely use the storage services again. Although I had a terrible experience PRIOR to getting the storage facility (someone at U-Haul corporate lied to me about my space rental which caused me to incur late charges using the truck and the space was not available at 3 different facilities. It was horrible and led to more cost for our Ministry. You all gave us a $50 credit. But what good was that when we incurred considerable more expense driving across town trying to search for another storage room? I booked your largest room but when I got to the Winchester location, they said U-Haul corporate have "booked over" their local booking and caused this fiasco. They had NO storage space at all and we had a 15 foot UHaul truck full of furniture. Nightmare! But, we called around until we found the Watkins location in North Memphis (no thanks to U-Haul corporate). They sold us 2 rooms and we were able to finally unload the truck after an "all day" horrific experience. We ended up paying for an all day truck that should have been only a 4-hour rental). But, I credit the U-Haul at 2722 Watkins with saving the day! We were thoroughly impressed with them and will definitely use them and tell everyone else to use them again. Mrs. Elaine Y. Sanford, (901) 292-3943 - Executive Director, HER Faith Ministries. Yes, I want yall to know who we are! A 15-year customer!
Elaine Sanford
|
Expérience générale
Évaluation :
5
Young man that helped me was very friendly and professional
Tamika Brooks
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
ERNIE GARDNER
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jaco Hobbs
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Candis Standall
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
April Burch
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Beauty watson
|
Premières impressions
Évaluation :
3
Rent to high
tamora carter
|
Expérience générale
Évaluation :
4
The only problem was when I would go to the storage I would have to use my phone flashlight to see. The day I moved out, we got there at 11am and moved everything without facility lights., Which popped on around 130pm after we had gotten everything out of storage
Diane Johnson
|
Expérience générale
Évaluation :
1
The staff was unprofessional y’all got too many hidden fee’s and the staff lies about the truck being without gas even though it’s full.
Alex Wilson
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Brandi Holmes
|
Expérience générale
Évaluation :
5
The staff was professional and helped to solve a problem that was caused by another Uhaul "storage" site. I had a great experience.
Elaine Sanford
|
Premières impressions
Évaluation :
4
While the truck rental was fine, the storage rental was a nightmare. Uhaul double-booked the space which caused horrendous problems for me as I drove around the city trying to find another vacant storage space. It used up my truck rental hours, burned up gas and otherwise caused a very disappointing experience.
Elaine Sanford
|
Premières impressions
Évaluation :
1
My storage area had a big whole in the wall and the door is to low would not rent it again
MONICA WARREN
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gwendolyn Johnson
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
FLORENCE BOWIE
|
Expérience générale
Évaluation :
5
No issues
latonia ` reeder
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
CLAUDE BOONE
|
Premières impressions
Évaluation :
1
Le client n'a pas laissé de commentaire.
Trecia Triggs
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Melvia Anderson
|
Premières impressions
Évaluation :
5
I love this location only
mckenzie wilkes
|
Premières impressions
Évaluation :
5
Loveeeeeeed the young lady that assisted us. She was very professional and ensured we had everything we needed. Will always return to this location if needed.
Paige Barber
|
Premières impressions
Évaluation :
4
I have another storage with public storage would not recommend them to anyone ever. Would definitely recommend uhaul!
Cynthia Reed
|
Expérience générale
Évaluation :
1
Walls were dingy and had water damage, the floors were about rotted out, and it has a really bed odor so now my things have a stench. The first unit we rented the guy needed my husband to cut the lock for him only to find it full of trash and broken glass so had to take a different unit. This place is in dire need of updating and repairs!!
Falen Nugent
|
Expérience générale
Évaluation :
1
This is a very run down location. The unit we rented was locked and the customer service rep only had a hammer and screwdriver to remove the lock so we used our own power tool to cut it for him. When opening the unit someone had left trash and broken glass all inside of it so I requested a different unit. The next unit was ok but the floors are rotting out and the walls show water damage. I'm pretty sure there are roaches too. We are using the unit to store bicycles and a few large containers we travel with but definitely cant wait to get our things out of there!! The price is extremely too high for what you get as well!! Would never rent here again and would not recommend to anyone.
Falen Nugent
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
TERESA SHOTWELL
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gustavo Salas
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ERICKA GIBBS
|
Expérience générale
Évaluation :
5
I had a great experience from customer service to getting a truck.the watkins location i was very please also with they serves!! I will recogmen familly and friends!!
artrisha anderson
|
Premières impressions
Évaluation :
4
They were great!
fatrice bragg
|
Expérience générale
Évaluation :
1
I rented a storage unit at 6:48pm with 24 hour access. When we returned with a loaded truck at 7:30pm we couldn't access the unit because the card was not programmed correctly leaving
Regina Clarke
|
Expérience générale
Évaluation :
2
I rented the unit at 6:48pm and paid for 24 hour access only to discover at 7:39pm I did not have access. This made it impossible to unload the truck I was scheduled to return the same evening.
Regina Clarke
|
Premières impressions
Évaluation :
5
I LOVE THAT THE STAFF WAS FRIENDLY AN PROFESSIONAL AN HANDED MY NEEDS WHEN I NEEDED THEM. THANKS GUYS FOR ALL YOUR HELP IN MAKING MY MOVING EXPERIENCE A GREAT ONE!!! I WILL ALWAYS USE UHAUL!!!
TRACY WILSON
|
Premières impressions
Évaluation :
1
I asked specifically if the unit had 24 hour access and was informed I did but when i was moving I stopped to get my belongings and couldnt had to make a trip back from Arizona which is 1400 mikes!!!!
Dustin Willis
|
Expérience générale
Évaluation :
4
EVEN THOUGH THE FACILITY WAS CLEAN AND WELL MAINTAINED, I HAD A PROBLEM WITH DUST. I NEVER THOUGHT I WOULD HAVE TO DEAL WITH SO MUCH DUST! I THINK YOU ALL SHOULD LET PEOPLE KNOW TO COVER THEIR STUFF
dennis orange
|
Expérience générale
Évaluation :
5
The staff and manager was very polite, friendly and helpful.
lisa anderson
|
Premières impressions
Évaluation :
5
Outstanding
Stanford Hall
|
Expérience générale
Évaluation :
5
The process was very quick and simple
BRENT CLARK
|
Réservation
Évaluation :
5
I would like to thank you for service and working with me as I was my health was not the best. Mostly a special thanks to Mrs. Carol George.
Mike McGhee
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.