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Katrina BCustomer Reviews for U-Haul Moving & Storage at N Watkins
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Everything was great
Chictha MThe staff was great had us out fast and quick great service!
keshun bMr .Kurris was and wonderful and very nice great customer service!!
Norvella YThe worse location ever ! Very disappointed… on top of that trucks are missed up very bad .. The black male with that ( large bump ) on the back of his head customer service is so fucked up!
Jeremy HThe service was excellent!
Marlon ENothing to me.it was great
Rosie SThe tire came off the Uhaul I rented at this location while driving. They need to maintenance their trucks better.
Adrianna BEverything was perfect... I was in and out!! Staff was amazing!!
LaShunda RGreat and friendly service from the staff I’ll definitely return for future Hauls😀👍
Juan PExcellent customer service
Shontoria SJust continue an expedient process and the crew was on point!
Larry MN/A Everything was great
Justin BI had to sweep the unit out
JERALINE S | Premières impressionsThe young man who took care of us was very nice, funny, sweet, helpful and knowledgeable of the store, and everything about the store. He really helped us.
Shamaria DJust want to say the two people that was there the day I pick up the truck. Have excellent customer service.
Dennis FGet the truck serviced it's a oil leak or lights on on dash still drives good and got the job done thanks for allowing me to be a customer.
Najee CI can’t even say, the service & business was a 10/10
Michael OWe were to rent from Summer Ave. the only location we had to pick the trailer up was from N. Watkins.( a very bad area of town)
Tom TFix key slot for van key fobs too small. Took an hour to get someone to tell me what to do with that key. 16 degree weather waiting for someone to resolve the problem an hour later. Totally not satisfied this time!
Arthur MLatoya got me in & out quick. There was no hassle and no long wait time. I was very satisfied with the customer service.
Tamara BNothing! Staff was completely charming and professional. Felt very well taken care of.
Lisa WThe store experience was awful, I had to go online to extend my rental time but when I arrived on Friday at 3pm it was not noted and the store rep lied on me and I was double charged. What can I do, I would like a insurance refund because I did not ask for insurance at all!!! Please help me. Sincerely, Karen Shinault-Shine 901-505-9225 kjs681shine@yahoo.com
james sVery good
alvin bWhoever was there to greet me was extremely kind and efficient. She was awesome
Ryan ZEnjoyed working with the staff.
jacqueline tThe tire strap kept coming off the tires went low had to fill them up not good quality for the price I paid
Rachel WThe service was terrible, was over charged, the truck I wanted was out of stock but I’m not sure how when I booked it online, the truck that was trying to be offered was just wrecked that day, then the truck I was given needed a wheel alignment and breaks, it was all around a horrible experience
Brittany WI'm so glad we finally have a very well trained and very professional crew at our Frayser location. They were the best ever.
Claude SRien
Genevieve SGreat customer service. Great experience.
Kyla MGood.service.i.will.tell.other.about.yalls.service..eell.done.thank.
Rosie BNice People in this store. Very down to earth!!!
deborah aCustomer service was great, it took alittle longer than usual just to return dolly but over all it was very good
LOIS BPassenger headlight was out. Aside from that, everything else was good to go. The representatives were very helpful, courteous and knowledgeable. Merci.
Nathan WUpdate the overnight drop box to accommodate the size of the keys. Great overall experience. Great staff.
Michael NThe staff was courteous and helpful. The equipment on the other hand was awful. *Filthy trash in the seat: *It reaped of animal stinch! *Some unknown dropping on the doors. We hope that this message gets to the staff so they Will be knowledgeable in the future. When explaining to the customer, how important it is. To bring the truck back, as clean as they receive it. Thank you for your concern on our rental!
James JEverything was fine.
LEMERICK DThe employees were outstanding. The actual truck was very scary. It drove extremely rough. It was very difficult to keep the truck in my lane throughout the trip. I think that truck should be overhauled or retired. Thank you!!
David BHire employees that give exceptional service to all of your customers whether they're young or older I didn't appreciate how the young man who assisted me as tand in the manner he spoke to me.
Vernice PWhen got back with the truck there was a man on the lot he was looking at the truck so I locked the doors on the truck I also put more gas in it than had I enjoyed it thank you all
Wilma OThe lady at the desk was very helpful will be returning!!!! She made me feel like my like business was appreciated 10/ 10 happy thank you
MANUEL ZThe young lady who helped me with the rental was truly amazing. She has the best customer service and was so professional, very helpful and informative. I was so happy that I came to the Watkins location.
Lee PThank you for the service rendered.
henri t | Expérience généraleI don't really know.
Ivory PTruck needs a wheel alignment
MarTerrius MDead mice in stairs leading to my unit
Sonya R | Premières impressionsThe rates were getting al litter too much
Curtis a | Expérience généraleThe best store ever I had an excellent experience at the store. The workers was very kind and nice and sweet
tracy g | Premières impressionsThe young lady that works in the morning was awesome and had good customer service she was patient and took good care of me she is awesome and she’s a good representative for your company
ryan d | Premières impressionsThe Young Man In The U Haul Was On Time & Very Helpful..
Lisa D | Premières impressionsThe customer service was great. And the woman that work there was very helpful and nice. Merci
Reneka N | Expérience généraleYour price was within my budget, then when the Pandemic your prices skyrocketed. Just too high for people on a fixed income. You need to realize that poor people need a unit too.
Paulette H | Expérience généraleI really appreciate Ted and the staff for allowing me to keep my belongings safe and secure for the duration of the storage unit contract. Unfortunately, life and its circumstances can sometimes cause major challenges and I had to retrieve my belongings in order to save money. Nevertheless, if I ever need storage facilities again for my items, I definitely know where to come. Thank you very much.
Theodore B | Expérience généraleThe most amazing, helpful, and friendly staff at this location!
JULIE L | Premières impressionsOur storage experience was pleasant. I give the staff the highest possible rating and would definitely use the storage services again. Although I had a terrible experience PRIOR to getting the storage facility (someone at U-Haul corporate lied to me about my space rental which caused me to incur late charges using the truck and the space was not available at 3 different facilities. It was horrible and led to more cost for our Ministry. You all gave us a $50 credit. But what good was that when we incurred considerable more expense driving across town trying to search for another storage room? I booked your largest room but when I got to the Winchester location, they said U-Haul corporate have "booked over" their local booking and caused this fiasco. They had NO storage space at all and we had a 15 foot UHaul truck full of furniture. Nightmare! But, we called around until we found the Watkins location in North Memphis (no thanks to U-Haul corporate). They sold us 2 rooms and we were able to finally unload the truck after an "all day" horrific experience. We ended up paying for an all day truck that should have been only a 4-hour rental). But, I credit the U-Haul at 2722 Watkins with saving the day! We were thoroughly impressed with them and will definitely use them and tell everyone else to use them again. Mrs. Elaine Y. Sanford, (901) 292-3943 - Executive Director, HER Faith Ministries. Yes, I want yall to know who we are! A 15-year customer!
Elaine S | Expérience généraleYoung man that helped me was very friendly and professional
Tamika B | Premières impressionsRent to high
tamora c | Expérience généraleThe only problem was when I would go to the storage I would have to use my phone flashlight to see. The day I moved out, we got there at 11am and moved everything without facility lights., Which popped on around 130pm after we had gotten everything out of storage
Diane J | Expérience généraleThe staff was unprofessional y’all got too many hidden fee’s and the staff lies about the truck being without gas even though it’s full.
Alex W | Premières impressionsThe staff was professional and helped to solve a problem that was caused by another Uhaul "storage" site. I had a great experience.
Elaine S | Premières impressionsWhile the truck rental was fine, the storage rental was a nightmare. Uhaul double-booked the space which caused horrendous problems for me as I drove around the city trying to find another vacant storage space. It used up my truck rental hours, burned up gas and otherwise caused a very disappointing experience.
Elaine S | Premières impressionsMy storage area had a big whole in the wall and the door is to low would not rent it again
MONICA W | Premières impressionsNo issues
latonia ` | Expérience généraleI love this location only
mckenzie w | Premières impressionsLoveeeeeeed the young lady that assisted us. She was very professional and ensured we had everything we needed. Will always return to this location if needed.
Paige B | Premières impressionsI have another storage with public storage would not recommend them to anyone ever. Would definitely recommend uhaul!
Cynthia R | Expérience généraleWalls were dingy and had water damage, the floors were about rotted out, and it has a really bed odor so now my things have a stench. The first unit we rented the guy needed my husband to cut the lock for him only to find it full of trash and broken glass so had to take a different unit. This place is in dire need of updating and repairs!!
Falen N | Expérience généraleThis is a very run down location. The unit we rented was locked and the customer service rep only had a hammer and screwdriver to remove the lock so we used our own power tool to cut it for him. When opening the unit someone had left trash and broken glass all inside of it so I requested a different unit. The next unit was ok but the floors are rotting out and the walls show water damage. I'm pretty sure there are roaches too. We are using the unit to store bicycles and a few large containers we travel with but definitely cant wait to get our things out of there!! The price is extremely too high for what you get as well!! Would never rent here again and would not recommend to anyone.
Falen N | Expérience généraleI had a great experience from customer service to getting a truck.the watkins location i was very please also with they serves!! I will recogmen familly and friends!!
artrisha a | Premières impressionsThey were great!
fatrice b | Expérience généraleI rented a storage unit at 6:48pm with 24 hour access. When we returned with a loaded truck at 7:30pm we couldn't access the unit because the card was not programmed correctly leaving
Regina C | Expérience généraleI rented the unit at 6:48pm and paid for 24 hour access only to discover at 7:39pm I did not have access. This made it impossible to unload the truck I was scheduled to return the same evening.
Regina C | Premières impressionsI LOVE THAT THE STAFF WAS FRIENDLY AN PROFESSIONAL AN HANDED MY NEEDS WHEN I NEEDED THEM. THANKS GUYS FOR ALL YOUR HELP IN MAKING MY MOVING EXPERIENCE A GREAT ONE!!! I WILL ALWAYS USE UHAUL!!!
TRACY W | Premières impressionsI asked specifically if the unit had 24 hour access and was informed I did but when i was moving I stopped to get my belongings and couldnt had to make a trip back from Arizona which is 1400 mikes!!!!
Dustin W | Expérience généraleEVEN THOUGH THE FACILITY WAS CLEAN AND WELL MAINTAINED, I HAD A PROBLEM WITH DUST. I NEVER THOUGHT I WOULD HAVE TO DEAL WITH SO MUCH DUST! I THINK YOU ALL SHOULD LET PEOPLE KNOW TO COVER THEIR STUFF
dennis o | Expérience généraleThe staff and manager was very polite, friendly and helpful.
lisa a | Premières impressionsOutstanding
Stanford H | Expérience généraleThe process was very quick and simple
BRENT C | RéservationI would like to thank you for service and working with me as I was my health was not the best. Mostly a special thanks to Mrs. Carol George.
Mike M | Expérience générale