Chuck, John and Jose always make good things happen!
Matthew BCustomer Reviews for U-Haul Moving & Storage at Parsons Ave
Testimonials From Recent Customers
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You guys are doing great good customer service the rental availability was excellent the place was well maintained
Tobiah BNot a thing. Those guys at Parsons Avenue in Columbus OH are great! Always friendly and efficient and helpful! Thank you all
Cecily P*NO CONSISTENCY IN THE DROP-OFF LOCATION* I requested a drop-off location near my final destination when I used the U-Haul website, but the "drop-off" section of the contract was blank (which I did not know until what happened later). After offloading my freight at my destination, I took the truck to the "preferred location" I had selected on the website, but I was turned away. The employee said that their system showed that I had to go to a different, seemingly random location 11 miles away from that preferred location. They also told me that I was required to drop-off the equipment at the location that was agreed upon in the contract, and only there. I looked at the contract and informed them that there WAS no agreed-upon location in the contract; it was blank! They said they were sorry, but they still could not take the truck. After going to the "new" drop-off location as indicated by the employee's computer system, I successfully handed off the vehicle there. I then went home and dug through every e-mail, text and physical paper from U-Haul during the entire time period of our agreement. There was no mention of the new drop-off location in any correspondence from U-Haul at any time. How am I, as the customer, supposed to know that I am supposed to deliver the truck to a specific location if I am not told where it is? That is also more gas in the tank that I did not expect to spend as I go from one location to another! Communication with the customer needs to be greatly improved. I should not have to visit a random site and be re-directed, nor should I have to hang onto the truck until I can call an 800 number and find out where to go in order to give it back.
Robert RNot have a sales pitch while trying to make initial contact with a cust service person.
Terry VMy truck handled poorly, had the check engine light, and was not cleaned. When I went through the checklist and politely noted these things I was told it was "fine" and not allowed another truck.
Sean TI was very happy with everything and your staff was very easy to work with. Thank you so much!
Teresa FThe gentleman working the front desk when I walked in was working two terminals and helping customers quickly and efficiently even though there were problems with the computers. You can improve by getting him some help and computers that work. You need to give hard working employees tools so they can succeed
MICHAEL Hnot to over charge
teather cI hadn't a terrible experience on east fifth street. Then gentlemen was very rude with me handling a personal call. Told me I need to to have consideration on the phone with his daughters mother. I record the behavior. Zendell was his name state he was the owner.
Wilhemina CNo one should be charged for mileage and have to replace gas. That's double charging. It should be one or the other. I had the truck for an hour and was charged $100
Andrea CI accidentally dropped my house keys in the after hours key drop and the staff there was incredible with returning them to me. Excellent customer service!!!!
john jOverall a very good experience, truck was ready on time and operated well. Fuel report was inaccurate, truck had less than 1/4 tank at pick up. Employee checking me in at drop off sat in the cab with a lit cigarette while doing his checks.
Adam HRon and especially Chuck were awesome! Young man who helped me park the trailer was great also!
Brad BThey were rude about replacing my key card and half the time denied me access through the main doors.
Jonah K | Expérience généraleMake sure that the engine light doesn’t come on and make sure that the gas is at a 1/4 tank it cost me more than $30 to get it to a 1/4 tank
ricky cCustomer service seemed gruff and unwelcoming. The truck worked for the purpose but rattled around and felt like it would fall apart at any moment.
Jessica CThey told me the fuel was low, and it had more than when I pi ked it up. The man accepted a 20 dollar bill to make it go away
Richard HThe only issue was the check in was backed up. The lot isn't big enough to check in more than 2 trucks at a time. I sat out on a busy street with hazards on for over 10 mins but other than that it was good
Steven LThe Customer service was awesome and everything was great..
Melissa LThe guys were very friendly and helpful.
Karisa RNothing excellant Custermer service that’s why I return often
Shelia BThe guys were great and so helpful! I'll be using this location again in a few weeks.
Kelly NMake sure you don’t have a engine light on
ricky cThis is not specific to this location, but the vehicle that I rented smelled like smoke, felt sticky, and had a check engine light. I've rented several times from Uhaul and the vehicles have not been well maintained.
Megan HInside of the uhaul truck smelled cigarettes and cigars. I had to drive with my window down.
Adrian MVery friendly
Jamie BStaff was extremely friendly. Easy pickup and return.
Sierra HTruck was great but the inside had food left in it from the previous person. Overall great experience though!
Amy SEveryone I dealt with was polite, efficient and helpful. My day had not been the best, and the men at U-Haul were a bright spot in it! Thank you everyone!
Cecily PThe personnel at this location were very helpful. in fact, I got the impression that my pick-up experience would have been better if I had simply done it at the counter. Instead I tried out the 24/7 app pickup on my phone and the whole process got drug out due to signal issues and needing to retake photos again and again until i finally went inside, talked to the staff and got onto the free wi-fi.
Ian AThe guys were very nice and handled our transaction speedily.
Patti BMaking sure customer is giving receipt upon completion of truck being inspected by personnel.
LaRonia Ji would check this u-haul for bed bugs. i have found 4 on the things i had in this u-haul. my new apartment was well inspected and passed inspection before move in.
deanah fCheck the trucks better. The actual running, steering, etc. This last truck sounded like a playing card clipped to a bike to flap on the spokes. And the was some play in the steering.
Valerie BStaff customer service is EXCELLENT
Kim HThoroughly train the employees of new services that is being provided. Also, if things changed with the use of payment please provided that information online before pickup date.
jannifer dEveryone was very friendly and helpful.
Jennifer JGood job - Thank You
vctoria VWe were treated and shown units by a friendly woman who walked us to the units and showed us the size. The gentlemen at the counter was efficient and quick. It's nice to walk into a facility and receive good customer service.
Michelle M | Premières impressionsSecure parking & more of it would be nice
Stephan BThe employees at this location are super!! Efficient, friendly, and accurate.
George MNo excuse to send a truck out with a dead battery
Mark JExcellent service
Darsy AEverything was excellent. The vehicle was ready for rental and full of gas. Upon return I was met outside by a smiling employee and cleared to leave without any problems. Great personality by all employees.
william aWell run place of business. Polite, helpful, clean. When I told the gentleman I would be back to pick up a truck, needed to find a restroom for a child…he told me they had one. It was clean too! I really appreciated all the help!
david BFriendly, courteous and knowledgeable staff. Will definitely use them in the future!
James Mfriendly felt like friendly
james tCustomer service was amazing
MISTY DVery nice Dodge Ram
Todd AI have worked with several U-Haul locations around Columbus. The Parsons Ave. location continues to be my favorite.
EDWARD MWe rented a car hauler. The ratcheting mechanisms attached to the front of the trailer were rusted and very hard to operate.
JOHN KYou have an amazing Staff at parsons. Every time I went they were kind, helpful and went out of their way to help me. I totally appreciate their kindness and hard work. It shows great leadership on the team!
Teryn W | Expérience généraleFor the storage unit but with truck rental my experience was horrible
bryan w | Expérience généraleToo pricey for the smallest storage unit
Gerald B | Expérience généraleThe staff was helpful and the facility was clean, but the location was difficult. Due to the size of the parking lot, it was not very convenient to maneuver a 20' truck around to back up to the lone load/unload area. Plus, employees had taken many of the available parking spots, including both of the ones near to load/unload (and including one that was marked handicapped, but the employee's car did not have a placard or license plate), so I had to walk across the lot in the pouring rain to move boxes that were not going into storage from the truck to my car.
Alekzandria P | Premières impressionsThe staff there is very helpful
Susan G | Premières impressionsThank you to Pete Barnes' team. everyone helped me out with my storage and moving questions. very friendly staff. Javier
Javier E | Expérience généralevery friendly staff, Parson's location has a great team. if one didn't know the answer to a question, then the rest of the team was ready to help. moving can be stressful to some but when you come across a team like Parson's it eases things a bit. thank you!
Javier E | Premières impressionsI've had my storage unit with U-Haul Parsons location for over four years. This location had a habit of closing the front entrance of the storage early (i.e. 5 to 10 minutes early). And not everyone gets off work in time to make it to your location by 6:45pm on a weekday. The last experience I had at your location was with Luis Olivo, who locked the front entrance of the storage early, and demanded that I go around and use the side entrance of the storage, even though I arrived five minutes before 7:00pm. Well, the side entrance door has never opened with my card. And Luis' unwillingness to accommodate me by opening the front entrance was the last straw for me. For four years, I paid full price for a storage that I had restricted access to. And your assistant manager didn't even take care to offer good customer service.
MELODY C | Expérience généraleGreat costumer service.
Geoff C | Expérience généraleHaving visited the facility several times and renting moving trucks a few times, I can say I always appreciated the promptness and friendliness of the staff. I don't know their names, but in particular and older gentleman (owner perhaps), and a younger lady. Good vibes from them both.
Noah J | Expérience généraleSafe, clean, friendly and comfortable place that will serve as my "Attic" forever. Pete is my hero and his staff Outstanding! No complaints at all with move in and less than a half mile from my home!!! Thank you Pete abd Staff!!
CYNTHIA F | Premières impressionsI am a long time and frequent customer of the uhaul on parsons in Columbus Ohio. Pete and his co-workers always go above and beyond to help my family whenever we are in need of assistance with our unit or needing to rent equipment. I appreciate them all and look forward to coming back in the future to accommodate our moving and storage needs. Thanks so much to Pete and the Parsons uhaul family!!
Royalle M | Expérience généraleThe men Working were not very pleasant the football games seemed much more important than greeting or even responding when we said thank you have a good day
Kellie R | Online Move InStaff was great. Very happy that I chose that location.
Jaye L | Premières impressionsThe unit I rent for $139 was a little small, but we got all of my daughters things in there. It was a little disturbing to see mouse traps in the unit, but overall, I was satisfied.
FELICIA B | Expérience généraleI was always treated with respect the location was always clean
SANDRA C | Expérience généralePete and staff were excellent!
Benjamin M | Expérience généraleGreat staff, good people
Jerome j | Expérience généraleIT HAD ROACHES SO NASTY!! WILL NEVER USE UHAUAL AGAIN
Cameron M | Expérience généraleI have no problem with the company on the 7th of June 2020. I had paid the storage this month on the 1st of June so I was only there for 7 days so I would like to know will I reverse some of my money back on my card since I wasn't there for the whole month so someone call me back and let me know if I get some of my money back on my credit card. Thank you, Jerrie Walker
Jerrie W | Expérience généraleThe unit apparently had mice because, when I moved out, there mouse droppings on my reclining chair and a mouse trap box in the unit.
Robert H | Expérience généraleJust I really like the place
Kelly w | Expérience généraleThe staff went above and beyond to make sure i was very secure and also made sure that i had any assistance i needed when i needed it. I thank them very much for their awareness and helpfulness.
April M | Expérience généraleReally helpful
Kelly w | Premières impressionsThey were so helpful and respectful to my moving situation got me in and got me out. They also gave me a discount on my storage unit. The 2 guys working that day was amazing. Thank you two.
Jami P | Premières impressionsCustomer service very friendly the storage unit was very clean I will most definitely will rent from U-Haul again also appreciate the fact that there was no infestation.
PRISCILLA R | Expérience généraleAll of the employees were very friendly and helpful.
kimberly s | Expérience généraleFantastic service and a very helpful and friendly staff. Storage units were clean as was facility. Would definitely recommend
GARREN D | Premières impressionsThe U-Haul truck and storage rental facility was very well run! A nice friendly staff and a clean convenient place to temporarily store household items. We are very well satisfied with the experience!
dean p | Expérience généraleThey was really helpful and nice
catrina j | Expérience généraleFacility was great but had to jump truck twice
Jacquelyn G | Réservationits prefect to keep my stuff things unitl i get my own apartmetn
Timothy S | RéservationRecommend extended hrs at least to 10pm
DANA R | Expérience généraleMice and rats ruined all of the items we had in storage!! The store manager was very nice and deserves a raise to work at that nasty place! They also said too bad on your loss!! Never use their storag
robbie r | Expérience générale