Customer Reviews for U-Haul Moving & Storage at Peoria Plaza

6 028 évaluations

6105 S Peoria   Tulsa, OK 74136
(@ 61st)

(918) 742-3337

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(918) 742-3337

6105 S Peoria
Tulsa, OK 74136
(@ 61st)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Moved out Feb. 29,2024. I wish I could get in my storage at any time.one more thing was I had to try my key card several times before I could get in. Need more days before late fee start.Thank you very much.

Joe Lyons  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin Roddy 
Évaluation :
1

I brought the trailer back two hours early. The attendant unhooked from my truck and told me I was good to go. However, he did not check in the trailer timely and I was charged a $20 late fee.

Doug Davis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Geoffrey Treitel 
Évaluation :
3

The guy that was there doesn't know the law very well. I video recorded my trailer because it had damage on it and told him it had damage on it and he told me that if it wasn't uploaded to the site I would be charged for the damage. He said my video wouldn't hold up in court. I'm sorry to tell you but my video of the damage of the trailer prior to me taking it off your lot would hold up in court and what do you guys do if somebody doesn't have a smart phone, they can't load up the damage to the website.

Tina J Compton 
Évaluation :
5

Service amical

Joshua Barrett  |  Premières impressions 
Évaluation :
5

I have to say the lady on the phone (Felica T) was extremely amazing. She made the reservation on the phone and in person one of the best times I've rented a box truck. The gentleman who checked the box truck coming back was also very curtsies and professional. (I did not get his name) I will definitely be a repeat customer and refer UHAUL over any other rental service. Jeffery Long

jeffrey long 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELI MCGINTHIA  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ovie Oruru 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Windy Clark 
Évaluation :
1

Have onsite parking or clear instructions otherwise if not. Have onsite rental dolly as advertised online. Not one to purchase! Boo Uhaul. Very poor customer service and communication.

Sara Smotherman 
Évaluation :
5

Mark the Manager was great. Everyone was super helpful. We were disappointed because we ordered an appliance dolly and they didn't have one available even after I booked months in advance.

garrett bender 
Évaluation :
5

They were very pleasant to work with. Mark was super helpful.

garrett bender 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Darrell Shaw 
Évaluation :
3

Just a bad area for a single female to go alone, construction limited the area for pick up and drop off

Alli Pidgeon-Simpson 
Évaluation :
5

We really appreciate doing business with this company thank you all for being there when we needed you

Parthenia Bradford 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ayrahel Ores  |  Premières impressions 
Évaluation :
5

I even accidentally left a small medical device in the truck when I dropped it off. The manager was so helpful in thoroughly looking through the truck with me the next day to find it. It had slipped under the seat. Great customer service!

Vanessa Finley 
Évaluation :
3

When I picked up and took the trailer back the guy was extremely rude and was being very disrespectful. I seriously don't know how the woman in there can work with him daily!

Tammy Mccray 
Évaluation :
5

Had to wait about 10 minutes to be helped because one associate was helping someone who called in, and the other was helping another customer outside. Maybe have 3 people there on weekends.

genaro lopez 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bricen Grigsby 
Évaluation :
5

Best customer service

marshun hawkins 
Évaluation :
5

Fast process gentlemen got me in and out.

Sidney WASHINGTON 
Évaluation :
1

I expressed my concerns and disappointment with the equipment and I was dismissed. This was my 3rd time in 5-6 weeks so I demonstrated my loyalty to not only UHaul but this location and my concerns weren't even taken seriously. Very disappointed.

MICHAEL MAYFIELD 
Évaluation :
5

I rented from U-Haul last year at a different location and the experience was just ok. This time I went to the 61st and Peoria because it was closer. Ashlee helped me and it was such a great experience. She was friendly, very efficient and professional. I would recommend her location without any hesitation.

Donna Duncan 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TAMERA DAVIS 
Évaluation :
5

Dude at the front did all the work. The rental truck was damaged from a previous customer and wasn't repaired when I rented the truck.

charles smart  |  Premières impressions 
Évaluation :
1

Better customer service and why I got charge twice almost 90 dollars that's ridiculous

javier pena 
Évaluation :
5

Very friendly staff great service

quanha smith 
Évaluation :
5

Great service and no hassle in renting or returning.

Lori Cook 
Évaluation :
5

It was perfect

Windy Clark 
Évaluation :
5

nothing, all my expectations were met

John Gant 
Évaluation :
3

Get more staff. Have staff with more compassion and understanding of customers.

miguel garcia 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jerry Pound 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bj Nicholas 
Évaluation :
5

No need for improvement, it's already great Service

sharon mosco 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff Hurt 
Évaluation :
5

Not a thing

Charlie Tarrell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Woodall 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond Roettger 
Évaluation :
5

All went well.Mark Z and Ashley D were very Professional and Honest!

Donald Ailsworth 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald Hildebrant 
Évaluation :
5

Deliver the vehicle where i wanted to pick it up at.

Gabriel Abaloz 
Évaluation :
5

Was a great experience. Thank you

Deborah Stephenson 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard Padilla 
Évaluation :
2

Not bad aside from the security. Having mesh ceiling and drywall walls made it super easy for some less than human garbage to steal everything I had entrusted in what was supposed to be a secure facility. Staff members were nice tho.

TRAVIS ALEXANDER  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Calvin Phillipo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valencia Tell  |  Expérience générale 
Évaluation :
1

MANAGEMENT WAS RUDE AND DISRESPECTFUL AND DESTROYED MY PROPERTY !!!! RACIST SHOULDN'T BE RUNNING A STORE OR EVEN BE EMPLOYED BY U-HAUL

Andrianna Alex 
Évaluation :
5

The after hours check in, was kind of complicated

Angela Lane 
Évaluation :
5

..nothing really to improve Both workers went above and beyond.. Thanks again!

Zachary Lund 
Évaluation :
5

The young lady that helped us was very professional and efficient. She had us in and out quickly so we could get to work moving. The return process was quick and painless. I would us this location again if the need arises.

Christine Linder 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry King 
Évaluation :
4

S.O.

garrett bender 
Évaluation :
5

Nothing! It was excellent!

GK Griffin 
Évaluation :
5

The first place to dropp off was no one at there called the number no one was answering I wont recommend to anybody

Jose almiron 
Évaluation :
5

I showed up 2 hours late and before i could even park a friendly attendant greeted me in the parking lot and started unhooking my tow hitch. Within 1 min she was pushing it back away from my vehicle and with a smile said "don't worry about the late fee...we got you"...rare to see service like this exists these days.

richard doolittle 
Évaluation :
4

Le client n'a pas laissé de commentaire.

micheal majors 
Évaluation :
1

Not only that you canceled my reservation, the teller was do rude and feels like he's doing me a favor. Taking a picture of me without my consent, when there are already exisit numerous security cameras. What a insult ? I've been a client here for sometime now and have never been insulted like this.This repugnant behavior of this man behind the counter is unacceptable, with the undertone of some kind of racial profiling. Too boastful this is wrong and a stinky customer service to loyal clients.

Elvis Tamo Achu 
Évaluation :
4

Greetings, the person who assisted me has aptitude problems, he was upset and I did not receive the expected attention. It could have been more cordial. Merci

Hector Roa Bustamante 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike Capps 
Évaluation :
1

If I could rate this zero I would. Absolute WORST customer service I've probably ever had anywhere. The Blonde woman with long ponytail and eyebrow piercing was completely condescending and had a miserable attitude and was rude every interaction. The woman of color who I'm assuming is the day time manager was also very rude and gave me a very hard time. I will NEVER use Uhaul again and I HIGHLY recommend a much more rigorous hiring process. Let's not even get into my filthy unit with a sticky mess in the middle of the floor and cockroaches crawling on the doors and floors in the hallway. The store front and units at 61st and Peoria in Tulsa Oklahoma are a complete disaster.

TRACY MEADOWS  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Larry Twilley 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy Smith 
Évaluation :
1

The guy that runs this place is a complete jerk every time I talk to him. Horrible customer service!

Vicki Raine 
Évaluation :
5

A+++

Sharon Lankford 
Évaluation :
5

Ashlee was quite professional and helpful.

HAROLD STRATTON 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stephen Birks 
Évaluation :
5

The young lady that helped me at both pickup and drop off was very proficient and pleasant to work with.

Jim Wiseman 
Évaluation :
5

Great service

DAVID HUNT 
Évaluation :
5

Everything was great. I appreciate how easy the process was, will be coming back again.

Gregory Morris 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan Johnson 
Évaluation :
1

Having to deal with people like Mark H. is a very unpleasant experience. He might be better suit to work in the back instead of the front desk. Next time, I would rather go to a different place than having to deal with someone like him.

Francisco Tenna 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Harold Harvey 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary friese  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kindler Chase 
Évaluation :
5

Excellent service à la clientèle

Ronald Cox 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry Phillips 
Évaluation :
4

Go over the features of the vehicle like.......how to release the park brake, location of the gas cap, instructions what to do in case of an emergency, just explain the base functions of the vehicle & answer any questions. Since I have driven trucks all my life I was able to figure everything out very shortly but for those drivers who are relatively new or in experienced -- i wouldn't just hand them the keys my $60,000+ vehicle before making sure they were capable of operating. Just a suggestion.

David Roberson 
Évaluation :
1

My storage was broken into 7 months before I knew and I believe the manager and I believe Felicia I really believe Felicia knows what happened.

Mary Colbert  |  Expérience générale 
Évaluation :
1

The Car Trailers straps were torn and broken, I was given a filthy truck with dirt and mud all in the cab. They also forgot one of my bags of furniture pads, which I didn't realize they only gave me half the amount until after I was on the road. Good customer service but bad overall service.

Autumn Dawson 
Évaluation :
3

Truck had bad exhaust leak that could be smelt in cab and appliance dolly was not available even though reserved and was not available at any other near by locations

John Hardy 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JEFFREY RIVERS 
Évaluation :
5

The pictures of the truck to agree or dispute weren't close enough to show any previous damage that can be clearly seen when you walk up to it. If someone were to only agree with the picture that doesn't reveal the damage, you will be responsible for it even though your not. The lady at the desk is wonderful, very helpful. A great employee to have.

Debie Chesney 
Évaluation :
5

I like Mark there he has always been very kind I used this location 3 times

Christine Carrier 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cheyenne Hancock  |  Expérience générale 
Évaluation :
5

Both employees were very helpful

LeeAnn Houser 
Évaluation :
1

N/A I've already left feedback on another email

jamila briggs  |  Expérience générale 
Évaluation :
1

I called before I even decided to make a payment upon arriving the price was still the same however, the size did not meet my requirements. I explained beforehand that I had a king size mattress, box springs, king size headboard, a full size bunk bed and frame as well as two large U-Haul boxes and 12 small U-Haul boxes the size that I was offered for 74,95 plus insurance 82,9 was entirely too small it was half of my closet size not to mention they tried to offer a downstairs unit a smidget bigger for 154,95 that was a total inconvenience and waste of my money I spent paying movers and gas for transportation to have to find somewhere else to take my belongings and resulting in me asking for a refund. Thanks for the big inconvenience I. Don't even know why I called at 10:30 am the service I was given at 2:30 was as if I came in on short notice and not called in advance.

jamila briggs  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

johnathan bethards 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darlene Ledbetter 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary freise 
Évaluation :
3

The bathroom needs to be updated

Donna Anderson 
Évaluation :
5

The beginning of my in person experience was awful the customer service was horrible I was ready to walk out. I realized I was not the nicest to the agent and apologized for expressing my irritation. The agent smiled and did the same and was exceptional in the end. Even went above and beyond to help me get what I needed. I only tell you the first part to see that the entire experience was turned around for me. I don't want any reprimand towards the agent at all. They really should be praised for how it ended. I work as a supervisor in a retention department and would have been proud of how my agent was able to turn things around for our clients as your representative did for me. Please reach out by email if you have any additional questions but I would like to make sure the agent is praised for how well they turned my experience around.

brandy jones 
Évaluation :
5

Felicia and Maurice were awesome!! A friendly smile and a greeting by both when we came into the store. Felicias knowledge of what size truck we needed was spot on. Maurice was stocking and helping customers. Our wait was not long and the professional level your team showed. Great job!

Lauren clark 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Cortner 
Évaluation :
4

Ensure adequate staff on hand to reduce wait time.

Neil Nagode 
Évaluation :
3

Staff over all wasn’t super friendly:

Deborah Holmes 
Évaluation :
5

The cashier was so super friendly very courteous very nice and he was very helpful to my grandson.

joyce Gibbs 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John Tolbert 
Évaluation :
1

Mark H. At this property is a Racist Ignorant piece of garbage

Jorge Munoz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIKE WHITE  |  Premières impressions 
Évaluation :
3

They were supposed to open at nine and the employees did not show up till about 920. It was never mentioned to me that there would be a $20 after hours drop off charge. I also returned it right at six when they were closing, but they refused to Except the keys and told me to put them in the key box and they would take care of everything in the morning. I was supposed to have it back at 5:47, but called them about 540 to tell them I would not be back until right at six, but nobody answered the phone and it kept looping through the main choices for the four minutes I was trying to get a hold of someone. That $20 overnight drop off charge should be told upfront. And I should not have had to of paid it since I had it back right at six and they refused to take the keys.

Christina Pruss 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jennifer prosser 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda Nesbit 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie Reed 
Évaluation :
5

Exceptional service all the way around. thank you.

Jeanne Morton 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Terry Riggs 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETH DYER 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ryan farr 
Évaluation :
5

Felicia was very helpful. I will always use this location for that reason.

debra davidson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Garrison Getchell 
Évaluation :
1

The attendant lied, was absolutely ridiculous

Ramey Elauf 
Évaluation :
5

You all are doing great thank you

paulina adams 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa Ford  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nickolas Campbell  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

INELL NORMAN  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dale Gilliam  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kai Sum  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Thurlin Johnson  |  Online Move In 
Évaluation :
3

The storage was big area was close staff was friendly but i after a few weeks in the storage my unit had roaches inside them I figured due to the fact it was outside but mainly because it was next to someone who had a storage full of junk behind us I’m not sure but I didn’t have roaches when I moved in

Morgan Reeves  |  Expérience générale 
Évaluation :
1

This facility needs a complete remodel. Highly unsafe area and yet there is no gate bordering the property. The staff is not so much the problem as is the area and setup of the units with minimal security.

Shawn Bishop  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN HEIM  |  Premières impressions 
Évaluation :
3

Need more light in each unit

Nancy Brock  |  Expérience générale 
Évaluation :
5

The young lady that helped me was excellent!

DENISE WOODFORK  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHANIEL GREEN RICHARDSON  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kai Sum  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal Williams  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim Webb  |  Expérience générale 
Évaluation :
4

Ashlee was very patient and kind during a stressful time.

Shawn Bishop  |  Premières impressions 
Évaluation :
5

Good people

Jim Webb  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dmitry Yevtushenko  |  Premières impressions 
Évaluation :
5

Staff went above and beyond expectations and I was extremely pleased with service.

Anthony Holloway Jr  |  Premières impressions 
Évaluation :
5

S.O.

SHELAH FROMETA  |  Expérience générale 
Évaluation :
5

S.O.

SHELAH FROMETA  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tracy Williams  |  Expérience générale 
Évaluation :
1

This facility is in a rough area of town with high security risks. Windows get smashed, people get robbed, people get shot and lots of gang activity. Not to mention the hours close sooner then listed due to the crime and area. I moved out over a year ago and when I asked how to close my account I was told to send an email which I did. It has been a year and several times I have called and notified that I left state and closed out before I left, yet you keep charging me. Everytime I talk to someone, they are new. The crime is so bad that staff don't stay long so obviously messages don't get passed down. I left my keys to my lock and everything when I moved in April 2022.

Jennifer Stevenson  |  Expérience générale 
Évaluation :
4

Helpful!

diana hatch  |  Expérience générale 
Évaluation :
5

The staff is very helpful.

Daniel Douglas  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DELSY NEVAREZ  |  Expérience générale 
Évaluation :
5

If you need help with movers I strongly suggest kmul movers. They can be contacted through U-Hauls app. They are the most respectful, price reasonable, attentive, considerate movers I have come across. 5  for them

lajuana marshall  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eric golston  |  Premières impressions 
Évaluation :
5

This was my first experience utilizing U-haul, and it was a pleasant one. Mark Hartley was cordial -- very patient and professional. I would highly recommend this particular U-Haul Moving & Storage

denise felton  |  Expérience générale 
Évaluation :
4

Very helpful staff and accommodating!

diana hatch  |  Premières impressions 
Évaluation :
5

I really like the manager he was very sweet and very helpful I appreciate that this move was very stressful

PATRECIA RICKETTS  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Hillary Kummers  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brandi matthews  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

byron carter  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

linda hooks  |  Expérience générale 
Évaluation :
1

Moisture in the unit. Paid for insurance and my mattress and other things were moldy. Manager told me insurance doesn't cover that. Basically wasted my money paying for insurance. All I wanted was my bed to be replaced and got nothing but a rude response. I'll never use uhaul again

Nicholas Iser  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

roye nealy  |  Expérience générale 
Évaluation :
1

When I first arrived, my $99 reservation was not honored. I had movers waiting on me so I had to pay $139 while no Manager was on-site to help the situation. I was also told that they did not honor the free 1st month rent after paying over $1 400 for the truck. Then once moved in I met with Mark Hartley the manager who advised that the reservation that i I had was for a 2nd story unit He said i could move into a the 2nd story unit but the 1st story unit was all ready loaded. Witch meant that I woul have to pay movers again to move at my expense. I did get a free month rent for compensation for the mix-up. In April and in June I went to the storage unit to retrieve some boxes. The Air Conditioner was out and it was over 100 degrees inside the Climate controlled unit. I made it aware to the people working there and thy advised that the AC was broken without an ETA as when it would be fixed. This happened several times. On July 28, 2022, I went back to retrieve more boxes and found the Air Conditioner leaking and had another a 1/4 of an inch of water which had gotten under the door of my unit A4190 along with other Units as well.i notified Rita working jn the office. She advised that she had told Mark Hartley about this. So I came to the unit for what I thought would be a few minutes that lasted 2 1/2 hours soaking up water out of my unit with no help from management. Jim Smith was notified and finally Mr Hartley along with Rita came to help. I only received help after asking and the only compensation I received was another free month's rent. THIS MANAGEMENT IS THE WORST CUSTOMER EXPERIENCE THAT I HAVE ERVER EXPERIENCED. MR. SMITH DID CALL ME BACK AND I ADVISED HIM OF THIS AND HE WAS NOT VERY HELPFUL. I WILL NEVER DO BUSINESS WITH UHAUL AGAIN AND WILL REFER ALL OF MY FRIENDS AND FAMILY TO STAY AWAY FROM UHAUL. THIS IS UNACCEPTABLE TO HAVE THE WORST CUSTOMER SERVICE IN MY LIFE. GOODBYE UHAUL!!!!!!!!!

Stephen Birks  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RANDY STEVENS  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Karlee Gluszek  |  Expérience générale 
Évaluation :
5

Felicia took care of me and did her best to accommodate me with my U-Haul and storage I appreciate her going over and beyond!!

SHARLEN SMITH  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca Cokeley  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DELSY NEVAREZ  |  Premières impressions 
Évaluation :
3

I am homeless right now your manager said that I made him lose two possible storage customers he didn't explain exactly why

Carl Jack  |  Expérience générale 
Évaluation :
1

The staff was rude untrained and very unprofessional. It took a month to close the unit out along with many calls to customer service. I will never rent another storage unit from UHAUL.

Fred baker  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

roye nealy  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

roger blanton  |  Expérience générale 
Évaluation :
5

Sunday staff was excellent. They did a great job and helped out. Very different from our pick up location.

Jason Chapman  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Milton Gray  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kenyetta Penn  |  Expérience générale 
Évaluation :
5

The people that worked at this location were wonderful! (All 3 of them.) They went above and beyond what I needed. Cedric was so helpful, professional, and kind. It was a neat experience- following days of travel, moving, and preparation.

LACY LOFTON  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Deborah Hunter  |  Expérience générale 
Évaluation :
5

Keep up with your gd works

deborah arkins  |  Expérience générale 
Évaluation :
1

Was quoted a climate controlled unit with a valid reservation number for 99.00. After arriving at 6105 S Peoria there was only one person working with absolutely no knowledge of Uhaul Storage and pocilicies. Was told that they did not honor the free one month rental and was quoted 139 for the same Storage room that I had a reservation for at 99 per month. After a brief phone call he advised he could Not help me that they did not honor the quote or reservation. I had movers standing by waiting costing me money and the person working with me left me standing there to serve other customers. THIS IS UNACCEPTABLE COUSTOMER SREVICE AND I WANT SOMETHING DONE.

Stephen Birks  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul Goudeau  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

harvey battle  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shaila hertt  |  Expérience générale 
Évaluation :
2

Didn’t have paper work ready

Chester Sims Jr  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara Lee  |  Expérience générale 
Évaluation :
5

Mark and his crew were professional and easy to work with.

Dorothy Hunter  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank Johnson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dawn culp  |  Premières impressions 
Évaluation :
2

Some of our things were stolen from the storage unit!

CRISEAOUS GAINER  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joaquin Rivas  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles Stephenson  |  Expérience générale 
Évaluation :
2

This was one of the worst experience with U-Haul, the people at the counter where rude, we had to stand around and wait would not honor the U-Haul website prices. They laughed in my face then literally told me that I didn't know "for sure" that they where laughing at me. Concerned about loosing my things or something "happening" to them if I go into greater detail. Spoke to someone at U-Haul which was very nice till she transferred me and I got hung up on... I should have used Penske they where cheaper anyway

jennifer Meacham  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

enrik marshall  |  Expérience générale 
Évaluation :
2

Storage unit was broken into and vandalized as well as water damage to my stuff clothing couch and antique furniture ruined due to rodents and water as well as things broken and destroyed because security was non existent would not recommend uhaul to my worst enemy very dissapointed

Angela MARKOVIC  |  Expérience générale 
Évaluation :
5

Lady at 61st & Peoria in Tulsa was a pleasure to deal with, great people skills & professional

Frank Johnson  |  Premières impressions 
Évaluation :
5

Mark was fabulous! Great service! The check in process was simple and being able to return my one-way truck and tow dolly at the same location as my storage unit is the best part of moving my household by myself. A big win for U-Haul. You will have my repeat business

Dorothy Hunter  |  Premières impressions 
Évaluation :
4

No comment

EVANGELINE WISE-AL-DMOUR  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rebecca Goudeau  |  Expérience générale 
Évaluation :
5

The staff there on the day I moved out was the protocol of customer service available but not in the way, helpful but not obnoxious. Kudos to the staff working Saturday October 16, 2021. I would recommend because of them.

VANESSA SMITH  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca Cokeley  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregoria Garcia  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorena Brown  |  Expérience générale 
Évaluation :
5

Always helpful and safe and secure facility.

TODD PALS  |  Expérience générale 
Évaluation :
1

This unit did not honor my 1st month room free. They did not have the room available the same as described on the app. They had attitude. The manager kept saying what he wouldn't do via telephone but made no effort to resolve directly. They said I could dispute with customer service. Customer service was not helpful and didn't care about when I told them in the future I would use Penske. My treatment was poor.

Jon Vandiver  |  Online Move In 
Évaluation :
4

While the location of this storage facility is not ideal, the manager Mark is beyond helpful. I live out of state and I feel so much better knowing Mark is watching over things here. He let me know immediately when someone cut my lock off my unit. He sent me pictures to help me determine if anything had been taken. And he replaced the lock on it for me. All of this was above and beyond and so helpful as I was not in a position to come back to Tulsa at the time. When I did make it back to Tulsa he took the time to walk with me to my unit to double check everything was as it should be. What could have been a nightmare to deal with was much more manageable because of the assistance of the manager Mark.

Brandi Gragg  |  Premières impressions 
Évaluation :
1

Storage unit was sold 3 days after large payment was made and prior arrangements made with location management and all I got was im sorry and the manager wasn't used to a facility like this one. He didn't double check notes and payments on units before storage sales. Wasn't reimbursed for what was losted

OLEANA MURPHY  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brian william  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TALIA TALMAGE  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca Goudeau  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alicia monette  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jo burden  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

errica foster  |  Premières impressions 
Évaluation :
2

All of my clothes got ate by mouse so no I'm good on you guys but thanks for letting me rent you guys storage for some months and going up on my renting a unit

latasha Debose  |  Expérience générale 
Évaluation :
3

Sunday stomershe young man that was efficiently working 3 customers at a time was amazing.

Kathy Gallivan  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MACREICE JACKSON  |  Premières impressions 
Évaluation :
5

Although short-term it was a pleasant experience and I will be doing business there again

dawn Kirkland  |  Expérience générale 
Évaluation :
4

The price for my unit wasn't what was advertised on the wall I was told they were in the process of changing price yet it was still posted the process took a little longer than I expected other wise it was a good experience

rita babers  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

dawn Kirkland  |  Premières impressions 
Évaluation :
4

Once again, after the frustrating experience of Uhaul's terrible website, the people at the storage facility made up for it. Great customer service!

Kathy Gallivan  |  Premières impressions 
Évaluation :
5

Good experience

RHONDA CUARISMA  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa Newby  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa Newby  |  Premières impressions 
Évaluation :
1

My unit was broken into during business hours and the agent removed my insurance from my reservation without being asked to therefore eliminating them the insurance the agent remembered I should have had and I was told it was an error in their end and it would be corrected only to get a non sympathetic call from the GM telling me there was nothing to be done and it's a loss I have to recover. There's no security no one to run of solicitors sitting around watching you unload. Overall worst experience ever encountered I will not return nor refer anyone to this location.

Amena Sharpe  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melody Williamson  |  Premières impressions 
Évaluation :
5

I love this business and yall staff so good

shaila hertt  |  Premières impressions 
Évaluation :
5

Gracias por el servicio de almacenamiento

Brenda Martinez  |  Expérience générale 
Évaluation :
5

Only needed my storage unit for one month for moving I work some crazy hours I did like the fact that if I needed access to my unit at 2:30 in the morning I was able to do so you guys were there when I needed a unit to store my stuff I will refer people to you in the future thank you so very much

chris powers  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Daeja Mcdonald  |  Premières impressions 
Évaluation :
5

My experience with U-Haul and its staff has been exceptional and has exceeded my expectations. I would like to personally commend the manager, Julie Moe, who has been especially personable, professional and has made what has been a very difficult time for me less stressful by her welcoming smile and approachable demeanor. She is definitely an asset to your company!

ladonna paris  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

james duncan  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynette Chambers  |  Expérience générale 
Évaluation :
5

What a great staff... definitely will not go to another U-Haul facility.... you guys have my full loyalty, once again thank you.

Lynette Chambers  |  Premières impressions 
Évaluation :
4

Good job.

Robert Heffner  |  Expérience générale 
Évaluation :
1

When closing a account for a storage room it was not closed like we were told it would be and I was sent a bill notice when I shouldnt of.

Heather Babineaux  |  Expérience générale 
Évaluation :
5

Everybody was very helpful.

Robert Heffner  |  Premières impressions 
Évaluation :
1

The manager was never available. The unit I rented had a mouse/rat infestation. My belongings were covered in feces as was the unit. I was sick at the sight of so much rat/mice poop.HORRIBLE EXPERIENC

Antoinette Vincent Washington  |  Expérience générale 
Évaluation :
5

Great location, reasonably priced &great people

Shakyra Coleman  |  Expérience générale 
Évaluation :
5

Very helpful and friendly staff only thing is they heed an elevator to move things upstairs I am disabled so I can’t do stairs very well .but other than that it’s all good so far 😀

Debbie Studevant  |  Premières impressions 
Évaluation :
2

The customer service representatives were helpful. Every manager I spoke to was not very helpful with a quick turnover. The new manager blames all the previous managers, but every manager is Uhaul.

lisa fritz  |  Expérience générale 
Évaluation :
1

Disorganized, associate could not fulfill reservation. Charged me before confirming availability and could not refund me at the time. Still waiting for refund and contact from manager.

Alicia Meadows  |  Premières impressions 
Évaluation :
4

Would of been perfect had I not had to wait so long, but it was fast, efficient, and the guy was really nice.so that's why I give a 4/5

Derek Reynolds  |  Premières impressions 
Évaluation :
5

I had an excellent experience with the U Haul team at this location, I would not hesitate to recommend them to a friend. Thank you again.

Paul Kopatz  |  Expérience générale 
Évaluation :
4

you guys were so helpful thank you so much

ALVINA CRUZ  |  Expérience générale 
Évaluation :
5

Did not get a confirmation that my storage unit was turned in and that we are no longer using it. Other than that, great all around!

daniel sandoval  |  Expérience générale 
Évaluation :
5

Keeps everyone informed by email

Winford Williams  |  Premières impressions 
Évaluation :
4

I needed the Uhaul for one day to get some belongings of my deceased brother. It was a round trip from Tulsa to Oklahoma City, I did not have the truck for 24 hours but was charged for 2 days.

Kathy Whitaker  |  Expérience générale 
Évaluation :
5

Travis went above and beyond to make sure that I did mot lose my property because of lack of payment on my part. For that I'm ever so grateful and thankful. Two thumbs up to Travis and the rest .

Thomas Mitchell  |  Expérience générale 
Évaluation :
5

Chris the employee at the Uhaul on 61 and Peoria was so helpful and showed me different storage areas and help me choose the one that was right for me. He has helped me with a truck rental as well.

Yolanda LANE  |  Premières impressions 
Évaluation :
4

the moving truck was a Ford 15 footer. Wow What A great truck. A V-10 and smooth as butter'. With Power to spare completely Full of Stuff. I Passed Everything. All that was needed

Paul Bernett  |  Expérience générale 
Évaluation :
1

The unit leaked water from the ceiling. The water destroyed some very expensive computers. It soaked our sectional couch, leaving weird mineral deposit marks. It still smells like mildew.

Jeff Borsuk  |  Expérience générale 
Évaluation :
5

I would like to thanks all the staff members fo always helping me when I had a question about my storage!! You guys are awesome!!!!

Laquinta Gilyard  |  Expérience générale 
Évaluation :
4

I didn't actually store the U-Box at the facility and didn't visit the site so can't answer the questions above. But Jodee, the driver, was extremely helpful & communicative - would recommend to all!

katherine molton  |  Expérience générale 
Évaluation :
5

Customer service was excellent

Michelle Atchison  |  Expérience générale 
Évaluation :
5

Keep up the good work.

MATTHEW PULVER  |  Expérience générale 
Évaluation :
5

Excellent service. Got me in and out without issue and ended up saving money. Keep up the good work.

MATTHEW PULVER  |  Réservation 
Évaluation :
4

the 61st n Peoria team are all very nice and helpful. their customer process is kinda slow - due to the variety of customers and requirements etc - which makes it hard for them to quickly help

Chip Galiger  |  Expérience générale 
Évaluation :
5

Le service à la clientèle était génial.

Monique Rice  |  Réservation 
Évaluation :
3

My only concern was that there are a lot of homeless people that hang around the property

TERRY JONES  |  Expérience générale 
Évaluation :
5

The staff was very helpful and super nice. I always have a positive experience.

Amy Huey  |  Expérience générale 
Évaluation :
5

Love the staff real cool people

Ashley Hornsby  |  Expérience générale 
Évaluation :
5

Every one of your employees there was not only probably the most friendly but they were helpful and just very courteous. Merci

Diane Anderson  |  Expérience générale 
Évaluation :
1

One staff always did his best to take care of me

April Radcliffe  |  Expérience générale 
Évaluation :
3

I have to say the only good part of this place was the nice young man that helped me! The amount of items that were damaged to to mouse and rat droppings was heartbreaking! Not worth the monthly rent!

KAREN GRANT  |  Expérience générale 
Évaluation :
3

All my belongings that were stored there were stained with mouse droppings... and urine, dead mice through out.... the vehicle was NOT in good working order no AC and I had to drive 8 HRS.

JOHN CARREON  |  Expérience générale 
Évaluation :
5

The staff was always very courteous and the building well maintained.

Lisa Stafford  |  Expérience générale 
Évaluation :
4

Would totally use them again! We also used the movers and they were awesome!

Megan Gilligan  |  Expérience générale 
Évaluation :
5

would choose this for my storage in the future

FLORA GIBSON  |  Expérience générale 
Évaluation :
5

Uptown

anthony thomas  |  Expérience générale 
Évaluation :
2

My storage was nice on the first floor and had temperature control so my stuff was safe and not damaged. If I ever need it to store my stuff again I would return

Stephanie Outley  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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