Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I had a unit here for almost 2 years and never had any issues! The staff was always friendly and helpful!! My things were always safe and I had whole 2 bedroom apartment in there that was never damaged. If I ever need storage services again, I will go here!
Luciano Aragon
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
tianna wiliams
|
Expérience générale
Évaluation :
2
The lighting in both units I had for years never was resolved. In the past two years I did not feel SAFE AT ALL. The office hours of operation changed and started closing at 5pm instead of 7pm, And this was huge for me because I did not pay for 24 hour access! It has been extremely difficult to get access to anybody in the office, even with the new changed hours, and I was sick of it. I've seen people running a business out of their unit, but never said anything. Obvious drug deals taking place on the inside, and people sleeping in a storage. I do care about our homeless population, but this location has failed with safety and not being available during times posted on the door!. This is a violation of false advertisement. I will never rent with U-Haul storage again after this experience, And I feel I should've been compensated for never having lighting in my units for several years when they claimed there was an outage.
Corrine Chitty
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
charlot mobley
|
Premières impressions
Évaluation :
1
Le client n'a pas laissé de commentaire.
Edmond Safar
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Caroline Atema
Évaluation :
5
The young lady who help.me is an asset to your company professional and courteous
jimmy gonzalez
Évaluation :
3
Trailer was dirty when picked up. This location has a locked gate which makes it difficult to pick up and drop off the trailer.
Steve Van Camp
Évaluation :
5
This was my second time renting from y'all. I have had a great experience at this location.
Donna Godette
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHARLES KUIPERS
|
Premières impressions
Évaluation :
3
Computer was very slow . did not get a receipt was toid to come by the next day.
anthony williams
Évaluation :
4
Le client n'a pas laissé de commentaire.
Brad Frazier
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Amy Roberts
|
Online Move In
Évaluation :
3
The only problem I had was I was charged twice!!!!!!!!!
Meshia Gates
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
MICHAEL SOUD
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robin Langley
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
edelso lopez
Évaluation :
5
Le client n'a pas laissé de commentaire.
Darlene Dean
|
Premières impressions
Évaluation :
3
The elevator above my unit wasn't working. It was exhausting. I had to men I hired to help me thank goodness or I wouldn't of been able to do it myself. I had to tip them a large amount bc of inconvenience. I would of gave 5 stars if not for this.
Heather Haldeman
|
Premières impressions
Évaluation :
5
5 Stars
Fresh unknown
|
Expérience générale
Évaluation :
5
Great staff
Eugene Charles
|
Expérience générale
Évaluation :
4
Marker lights wouldn’t work on the sides
Mark Fender
Évaluation :
5
Le client n'a pas laissé de commentaire.
tonya fredricks
|
Expérience générale
Évaluation :
5
U haul attendant that handled the return was very pleasant and handled the return very professionally. The drop off site was clean and presented a nice appearance. Location was easy to access.
George Hammond
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rachel Vadi
|
Premières impressions
Évaluation :
5
Customer service at this location was impeccable
Kari Casner
|
Online Move In
Évaluation :
4
No Comments
anthony williams
|
Premières impressions
Évaluation :
5
Very nice and friendly with good customer service
Clifford Brown Jr
|
Premières impressions
Évaluation :
5
Jardinay was FANTASTIC all the times we were there, helping us to select the right equipments and being always very gentle and attentive! She is definitely a valuable resource for U-Haul!
Claudio Luis Porto Almeida
Évaluation :
5
The u-haul representative was wonderfully helpful and knowledgeable. Her friendly service is a credit to you and an encouragement to return. Thank you so much. No one likes to move.
Michael Ray
Évaluation :
5
The young lady was very attentive, professional and nice.
Randy Allen
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Angela Cable
Évaluation :
5
Le client n'a pas laissé de commentaire.
Janie Jones
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael Connolly
Évaluation :
5
Awesome workers and customer service
DERRELL BOATNER
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
christopher cline
|
Expérience générale
Évaluation :
5
I had an amazing great experience with Debbie one of the office employees. She was very helpful, accommodating, and understanding of my situation. I would definitely rate her 10 out of five stars for her customer service. I believe she is a great asset to your place of business.
Cami Sutton
|
Expérience générale
Évaluation :
4
Nice people but mostly storage so very little room to park trucks.
Wendy Bailey
Évaluation :
1
The lady working was not very friendly, would not check out the rental at the moment. They charged me for fuel and I returned it with more than I was given. I brought it back 2 days early because I kept getting text messages stating they need equipment at this location. I still got charged full rate.
Jason Hoffman
Évaluation :
5
Le client n'a pas laissé de commentaire.
Pedro Ruiz
|
Expérience générale
Évaluation :
3
My truck was not ready at 9am and I had a reservation
John Powell
Évaluation :
1
Open sign was on but no one was there annd anll doors to office were locked. All spots in front of gate were taken except one, too cramped to park easily. Had to wait for someone who has a storage unit at the facility and follow behind them to park with space inside the gate.
John Matthews
Évaluation :
3
Le client n'a pas laissé de commentaire.
Jason Weigand
Évaluation :
3
Le client n'a pas laissé de commentaire.
John Harris
Évaluation :
4
Le client n'a pas laissé de commentaire.
carolina Collazos
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jahaziel Garrido Daly
Évaluation :
3
Dropped off after hours
David Wilburn
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lacoy Robinson
|
Expérience générale
Évaluation :
5
The trailer had a flat tire on the way back but the road side assistance was there pretty quickly to resolve it.
adam Shabenas
Évaluation :
1
I reserved a storage unit in advance to unload my truck after a long-distance move from several states away. I checked on and confirmed my reservation the morning of check-in even. I got to the facility and was informed that they didn't have any storage units available and I would need to go to a facility across town in the opposite direction of my new home. The gentleman that assisted me was polite, but the whole thing was absolutely ridiculous and poor form on Uhaul's part. I drove for 2 days and expected my unit to be available, it should have been. I still don't understand why I was able to reserve a unit that didn't exist or why Uhaul would sell the unit out from under me without letting me know.
Breanna Blair
Évaluation :
5
Le client n'a pas laissé de commentaire.
ANTHONY GRAHAM
|
Expérience générale
Évaluation :
5
I was very satisfied with the service I received from the staff at the office and the customer service line.
elizibeth sands
|
Expérience générale
Évaluation :
5
Staff is nice to work with.
terry ROBERTS
|
Expérience générale
Évaluation :
5
Good Service
Fresh unknown
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
wesley griffin
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert Brandler
Évaluation :
2
Le client n'a pas laissé de commentaire.
John Baker
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jennifer J Murray
Évaluation :
5
Wish I had thought of using the storage when renting a truck. Sooooo easy!
John Wager
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Christian Alcibar
Évaluation :
5
The General Manager was very nice and helpful.
gloria lewis
|
Premières impressions
Évaluation :
5
Great service
Jesus Rosario
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dianne RICE
Évaluation :
1
The return location was not open for the return (it was after hours so this was expected) but there was no gate code given in advance and when I reached out to customer service, the code provided did not work. They could not get a code that worked and I had no where to park a 26ft truck overnight. The next day there was no one in the office when the office said it would I be open. It was inconvenient and disappointing.
JAMIE TEWALT
Évaluation :
5
Danielle was very friendly and professional. She definitely helped to make my move less stressful as possible. All with a smile! Thanks Danielle
Amicia Mattox
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
James Hodge
Évaluation :
5
Le client n'a pas laissé de commentaire.
Todd Robins
Évaluation :
5
In my opinion
nothing. everything was fine.
DWAYNE LAMPLEY
Évaluation :
4
Le client n'a pas laissé de commentaire.
Paige Mandelare
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
John Wager
|
Online Move In
Évaluation :
1
Le client n'a pas laissé de commentaire.
Jamar Pereyra
Évaluation :
5
Le client n'a pas laissé de commentaire.
Antoinette Cherry
Évaluation :
5
Great customer service by the young lady who checked me in
Adam Gray
Évaluation :
3
Le client n'a pas laissé de commentaire.
AARON MOURA
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joyce Mueller
Évaluation :
4
Le client n'a pas laissé de commentaire.
Carmen Tosado
|
Expérience générale
Évaluation :
5
Just keep hiring people like Jarnay Dumas in Jacksonville Florida.
virginia dawson
Évaluation :
5
Le client n'a pas laissé de commentaire.
jocelyn wells
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gregory Dunn
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Amelia Bower
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michele Loye
Évaluation :
5
Le client n'a pas laissé de commentaire.
Donna Godette
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Dean Bracewell
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lena Hayes
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael English
Évaluation :
5
Super!!! :)
Vadim Kosenko
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sara Woods
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lynne Butts
|
Premières impressions
Évaluation :
5
Very nice the people who attend there.
Roberto Hernandez
Évaluation :
5
Le client n'a pas laissé de commentaire.
Thomas Spencer
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
felicia bell
|
Expérience générale
Évaluation :
1
If uhaul staff is not going to be able to be on-site for a return to location in the middle of the day then this should be the first thing flagged Prior to renting. Especially if it is an Web rental.
kevin cox
Évaluation :
5
Great customer service very knowledgeable thanks
Marshall Pescion
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Hector Hermosilla
Évaluation :
3
Le client n'a pas laissé de commentaire.
Lish Adams
Évaluation :
5
The guy that helped me was very professional.
Ed Tambi
Évaluation :
5
Staff was friendly and welcoming
Lakisha Ferguson
Évaluation :
5
I just want to say that my entire experience with Uhaul was very good. Each person I talked with from beginning to end was concerned about me being a satisfied customer. We did have a few things happen but they were taken care right away and we ended up having a move. Thanks so much for all your help.
elizibeth sands
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
mark clinch
Évaluation :
1
The lady who receives you when you go to rent does not treat you well. In my case, I don't speak much English. I feel the indifference and mockery for not speaking English. In fact, this last time I rented the van, they overcharged me and I decided not to rent uhaul anymore because they have lousy customer service. I don't recommend it to anyone.
reinier sanchez
Évaluation :
5
Le client n'a pas laissé de commentaire.
LISA ARMSTRONG
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Teana Mckenzy
|
Expérience générale
Évaluation :
5
FYI I seen the storage facility and the storage unit I was assigned to but I did not need it. I was approved for an apartment and spoke to someone in customer service.
sean jones
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Seth Staart
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lew Alleman
|
Expérience générale
Évaluation :
2
The elevator button was missing and several times i got stuck and had to wait for someone to call it down to get to my car.
Catherine Frisone
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Aunterial Wynn
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
George Wilson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Andrea King
Évaluation :
3
I really never used the storage building. I got it in case I needed it but I didn't. David Jackson
david jackson
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Seth Staart
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Seth Staart
Évaluation :
5
My experience has been great, good customer service over the months I rented my storage…thank you!
Christine Vanis Cobb
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kristen Oxendine
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
JESSICA IKNER
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Elizabeth Bryant
Évaluation :
3
The only thing or complaint I have with U-Haul is the disrespect that we received from one of your employees I don't know his name he just is a very tall African-American man that was on duty on the 2nd between the hours of 7:00 a.m. and 5:00 p.m. other than that my experience was very good and I will rent from U-Haul again either a truck or storage thank you have a blessed day.
Veronica Horne
|
Expérience générale
Évaluation :
5
Very helpful
Tillman WHEELER
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Vitali Aheyenka
Évaluation :
5
The employees were wonderful and extremely helpful. The place was immaculately clean on a daily basis. I would highly recommend this facility to anyone. And I will gladly return if I have need of another unit
RUBY GERUNDO
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lou Miranda
Évaluation :
4
Le client n'a pas laissé de commentaire.
Simone Roberts
|
Expérience générale
Évaluation :
4
I never had any issues with this facility. I appreciated tha clean restroom facilities.
ROLANDA PETTY
|
Expérience générale
Évaluation :
5
The team member you have at this location.is outstanding.
Philip Pelle
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeremiah Bowes
Évaluation :
3
Le client n'a pas laissé de commentaire.
Lisa Bonesteel
|
Expérience générale
Évaluation :
3
We've noticed in the last year or so that the upkeep has not been the same. We always had to search for a cart and sometimes would not find one. The elevator buttons are missing. We had to use a key or pen to push the button. We have never liked how we have to get out of our car to use the code to open the gate. And we did not want to pay more for a remote to keep up with. We never saw any employees except for the day we cleaned our storage unit out. A guy with a cart was sure to tell us we could not leave a broken frame. We knew that, we had to set it down to bring our cart full down and get a broom.
Kathleen Elliott
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
LORENA Clark
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
DAVID BOYD
|
Expérience générale
Évaluation :
1
See above
Deborah Ballard
Évaluation :
4
Le client n'a pas laissé de commentaire.
Stephen Harm
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lindsay Anderson
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARK BLANTON
Évaluation :
5
Everything is to my satisfaction.
Michaelena Lee
|
Premières impressions
Évaluation :
1
There was no truck there for me even though I reserved the truck over a month in advance. Then I had to go to another location which delayed everything by almost a half a day and I lost money for a day of work
Michael Kornberger
Évaluation :
5
Le client n'a pas laissé de commentaire.
LIONEL GOFFE JR
|
Premières impressions
Évaluation :
5
The employee that was on duty was Very professional, kind, courteous, friendly knowledgeable and pleasant with a smile. I felt such a Warm atmosphere as I entered the office. She greeted me with such warmth
margaret denson
|
Premières impressions
Évaluation :
5
Everything was awesome
Jose Gutierrez
Évaluation :
1
Le client n'a pas laissé de commentaire.
MONEAK KING
|
Expérience générale
Évaluation :
1
The person on duty when I picked it up refused to help me because I was "white" (he was a black male). The keys were no place to be found as they weren't using the key lock box. I had a horrible time getting into the facility (locked gate) or leaving. Fortunately, another customer in a storage unit let me in and out with the truck after the black male finally gave me the keys and called me a "white idiot".
John Baxter
Évaluation :
5
We lost the air conditioner half way to our destination in Florida. Not so good. Was hot that day. The truck was clean. Your made us go 10-15 minutes out of our way to pick up the truck at a different location then we booked.
Nicolas Carter
Évaluation :
5
Outstanding Staff. They need more money or at least a Christmas bonus. I observed them fix alot of problems for the customers on the phone when visiting the facility even when the customer is upset. They always try to resolve any problems before they get blown up. Ms. Jennings and Ms. Dumas Outstanding.
Donnie Randolph
|
Expérience générale
Évaluation :
5
I just was upset the unit was to small.
Danika Cummings
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ryan Miracle
Évaluation :
3
There is a rat in a box in the hallway and the smell is horrible. Someone needs to get it out or the smell will get into all of the items in the unit. Other than that the service is Great!
Mary Taylor
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marlin Blake
Évaluation :
5
Le client n'a pas laissé de commentaire.
EDWARD PEARL
|
Expérience générale
Évaluation :
1
I dropped my vehicle off to receive a $1300 bill. I drove approximately 60 miles. This is insane. I've spoke with the manager Danielle and it's been a week and I am still waiting for this to be resolved. Poor mileage record keeping of this kind is not a way to handle business and no follow up after is even worse.
Deborah McKenzie
Évaluation :
5
Le client n'a pas laissé de commentaire.
Justin Bell
Évaluation :
4
In the beginning there were flat bed carts to help move items. Several were available in the immediate area. Today, I spend 5-10 minutes hunting for one and usually cannot find one. I en up taking my own dolly. Office staff said they were all stolen or broken with no time frame to replace. Not a great ending.
Marcus Drewa
|
Expérience générale
Évaluation :
1
You should check the battery at appropriate times. I lost 5 hrs of journey because of battery down.
Venkata Kilaru
Évaluation :
4
I had the unit almost 1 year and asked several times to have the light in my unit fixed but it was never addressed! But with that said it was the cleanest storage facility I have ever used.
Wendy Larkin
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Louis Rosati
Évaluation :
1
Le client n'a pas laissé de commentaire.
Skylar Ferreira
Évaluation :
5
Le client n'a pas laissé de commentaire.
William Romero
Évaluation :
5
Always peaceful, with no hassle. It's a no brainer
summer canty
Évaluation :
5
Le client n'a pas laissé de commentaire.
Leo Libby
Évaluation :
1
I was charged $20 dollars extra for turning in the truck before the time had expired.. The link that was sent to me had expired and would not let me in to returned the truck.. I was not informed that there was a time limit for the link. I was on hold with your customer service for over 35 minutes waiting to talk to someone . When I told them about my situation and that I had tried uhaul .com to turn the truck in . They still wanted me to try again instead of taking care of them problem . No uhaul .com would not let turn in the truck.. You should have a separate key pad with a code to type in at your location when returning trucks after closing hours and to record your return time.
NATHANIEL PARAMORE
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carla High
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Steven West
Évaluation :
5
Le client n'a pas laissé de commentaire.
David Bradshaw
|
Expérience générale
Évaluation :
5
Ms Williams deserve a promotion. When I checked out, very nice and excellent service.
Kenneth Spidell
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Za Adams
Évaluation :
5
While assessing the vehicle it appeared to be in good order. After loading the truck an hauling my personal items. It rained. It poured inside the cabin and in the back all over my personal items.
CANDACE KING
Évaluation :
4
Le client n'a pas laissé de commentaire.
terica sims
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
winston liburd
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Betty Gamble
|
Premières impressions
Évaluation :
5
Staff was great.
James Shoemaker
Évaluation :
5
Very quick and efficient return. No complaints.
Kara Cohen
Évaluation :
5
Good Service.
Lavar Franklin
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael Wiley
Évaluation :
5
The last at the desk was so kind.
Kiana Sims
Évaluation :
5
Le client n'a pas laissé de commentaire.
Matthew STGEORGE
Évaluation :
5
Great job
VALERIE MORRIS
|
Premières impressions
Évaluation :
3
Better truck maintenance. Had to make cross country trip with truck had 71000 miles on it with dry rot rear tires. Had to blowouts during trip, I feel haul puts customer in jeopardy with poorly maintained vehicles.
michael kantor
Évaluation :
5
My move in was great, however somebody blocked the entrance off with another U-Haul and caused kaos
Tamaria Pomerlee
|
Premières impressions
Évaluation :
5
Ease of rental was excellent
Rick Peters
Évaluation :
3
Although the closing time was 5pm, no one was available at the office or gate . Had to return at different location
George Kosanda
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cynthia Cooper
Évaluation :
5
Danielle was AMAZING and sooo helpful. I just moved from IL and when I called uhaul to book everything they screwed up my storage reservation and had me booked at the wrong place. Danielle jumped right in to save the day. I couldn't be more appreciative. The people at the actual facilities are great. But when you call Uhaul to book anything it's usually a mess. I'm truly Thankful for Danielle as she was a true lifesaver for me.
melissa diaz de leon
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ronel Luc
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mark Kouri
Évaluation :
5
Tianna was very helpful for me and explained the process so well! I really appreciated her help and friendliness
Jennifer Walker
|
Online Move In
Évaluation :
5
The Representative was very professional and courteous, she explained everything about the contract in detail and was very knowledgeable and helpful as well. I would recommend this facility to anyone needing their services.
EDWARD PEARL
|
Premières impressions
Évaluation :
5
The front desk employee was friendly and guided me to return my uhaul
Ryan Vergamini
Évaluation :
5
Le client n'a pas laissé de commentaire.
Hasan Saleh
Évaluation :
5
Easy and fast. Will use again
Christie Radney
Évaluation :
4
They could be more friendly
Jacinto Gonzalez
Évaluation :
3
I have had non-stop issues since the day I made the reservation until today when I returned the final item. From rude workers/staff, incorrect information, being told they didn't receive equipment after it was returned, scheduling two different locations (in sererate cities)at the same time on the same day for picking up different equipment, being told i couldnt return because they didnt expect it on that day, etc... is just SOME of what I've had to deal with in the past month since the reservation was made. It has been absolutely ridiculous!! Way too expensive for this type of hassle and amount of stress. Truck was in good shape and trailer worked well at least, however...again, way too expensive for this level of stress.
Lori Thurman
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alexander Flores
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lew Alleman
Évaluation :
5
While the individual locations performed well, my experience of U-Haul as a corporation was entirely unacceptable. I received a phone call with less than 24 hours notice that the vehicle that I had reserved weeks in advance, a 15 foot truck, was unavailable. Instead, the only vehicle in my entire city was a 26 foot truck, a vehicle that I was entirely uncomfortable with operating in the tight confines of the city I was traveling to. After spending two hours on the phone, I had to spend three additional hours the day before my move driving to another city to acquire a vehicle smaller that the one I reserved. The fact that my reservation was not honored is not acceptable. The moving vehicle is the cornerstone of a major move, and to be told the day beforehand that it was unavailable threw my entire moving plan into chaos.
Robert Start
Évaluation :
2
Was told the fuel would be at 7/8th, there was hardly any fuel. Rude staff.
kyle hobirk
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sean Jackson
Évaluation :
5
Le client n'a pas laissé de commentaire.
ON-IDEAS INC
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Anthony Dozier
|
Expérience générale
Évaluation :
5
Was very professional and customer service was great.
Joseph Spradley
|
Online Move In
Évaluation :
3
Le client n'a pas laissé de commentaire.
Yolanda prince
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cory Scott
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Audra Banks
|
Online Move In
Évaluation :
3
Storage Unit I reserved wasn't available. I had reserved a first floor none climate controlled unit only to find out after driving in from out of state that it wasn't available. I was told they only had a climate controlled unit which was obviously more expensive. The climate controlled unit wasn't really necessary for me but I really had no choice at that point. I appreciate that they give you the first month free but with all the issues with truck rental followed by the storage unit I reserved being unavailable I wouldn't recommend u-haul to anyone.
Ryan Lynn
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Greg Hardman
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Janie Jones
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert Whitsell
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Sherrod Spikes
|
Expérience générale
Évaluation :
4
The prices are kind of high. Especially for the size of the units.
Treanilya Curry
|
Premières impressions
Évaluation :
5
Keep up the Great 😊 Job 🎄🎁
OLGA KIRKSEY
|
Premières impressions
Évaluation :
5
The rates were fair and competitive for the market
Marc Jackson
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOHNY NORGAISSE
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeffery Shaw
|
Online Move In
Évaluation :
1
I had a damaged storage unit .There was one staff member that was nice...
Kumesia Moore
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Takria Jackson
|
Premières impressions
Évaluation :
5
Very very very great experience.... Tiana was solo helpful and I appreciate the other lady as well but I didn't get her name
Machelle lee
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
ASIF KUTUBI
|
Premières impressions
Évaluation :
4
Staff is great...however, ratings inlclude conveniencey of facilities. It would be nice to be able to back the truck up to align with the outside storage for onloading/offloading. Instead it inconvenient others who may be trying to get to their storage.
Clinton Lewis
|
Premières impressions
Évaluation :
2
They were nice. But directions were not given properly. I circled the place several times . Had to go back to the office to ask again. Eventually found it. The facility was ran down smelt like cigarettes. Found my storage unit. And it was infested with roaches. Disgusting.
lena Hoant
|
Online Move In
Évaluation :
3
Issue with truck. No one picked up when I called. Please call me at 954.554.6254.
Michael Siegel
|
Online Move In
Évaluation :
4
Le client n'a pas laissé de commentaire.
KAREN SHARP
|
Expérience générale
Évaluation :
5
Didn’t receive my promotion for one free month.
Yolanda Griffin
|
Online Move In
Évaluation :
3
Le client n'a pas laissé de commentaire.
PatrickPeaches Brewer
|
Premières impressions
Évaluation :
4
Other than the access hours without paying extra, it would be excellent.
marilyn outlaw
|
Premières impressions
Évaluation :
5
The owner Ashley Williams was there when I arrived and quickly help me even with her computer acting up. Thank you Ashley.
KRISTAL KNIGHT
|
Premières impressions
Évaluation :
5
Always a wonderful staff at this facility. Would highly recommend!!
CHARLES GODARD
|
Expérience générale
Évaluation :
2
We found the staff to be unfriendly and unhelpful in general. Over the years we limited our interactions because it usually led to disappointment. However, the lady working on Sunday when we checked out was especially rude and condescending. We are thankful to never have to go there again.
Greg Parish
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Glen Langlois
|
Expérience générale
Évaluation :
4
The storage facility in general was above average based on other storage units I've rented. And the office personnel were extremely professional and efficient. However, I would've liked more office hours, at least Mon -Sat. 9am to 5pm, primarily because of problems with entrance code.
Maria Arechaederra
|
Expérience générale
Évaluation :
5
The African-American woman that helped us that day went above and beyond our expectations. She unhooked the trailer for us so we could unload the Uhaul. She then helped hook it back up after we finished unloading. Then when I asked her to drive the vehicle and trailer to get it out of the facility…she did so willingly. She was so helpful. I hope you give her a raise…because she is an amazing employee for Uhaul. Thank you so much.
Mary Shelton
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
MELVIN WIGGINS
|
Premières impressions
Évaluation :
5
The girl was very nice and helpful
Lakeisha Coleman
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Patrick Mortimer
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
MICHAEL JAKOB
|
Expérience générale
Évaluation :
5
Tremendous professional service for 6 consecutive years.
JUAN V SOLANO-FLORES
|
Expérience générale
Évaluation :
1
Needed an alternative name and telephone to sign up. Prefer to do this alone. Paid online and received a code that did not open the gate and a space that was already occupied. Credit card charged promptly but now still waiting on refund.
James Hartley
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Yvonne Crenshaw
|
Premières impressions
Évaluation :
3
Bad customer service.
Sharon McMillan
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Beverly Howard
|
Expérience générale
Évaluation :
5
Cedric and his team rock and all deserve raises
KATHARINE LAGUARDIA
|
Premières impressions
Évaluation :
4
Property did not have any available units the size that I reserved ,but agent at property, found me a unit , alittle bigger and alittle more a month, but I was taking care of
Thornton Chadwick
|
Premières impressions
Évaluation :
5
Friendly people
chris saffran
|
Premières impressions
Évaluation :
2
Le client n'a pas laissé de commentaire.
Richard Starling
|
Expérience générale
Évaluation :
1
keep trying to charge me when I told them I'm moving out!!!
Richard Ronneberg
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ruben washington
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROBERT OSORIO
|
Premières impressions
Évaluation :
2
Le client n'a pas laissé de commentaire.
francine Phelps
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Coleman williams
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Terry Nicolay
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ramona Benson
|
Online Move In
Évaluation :
4
There were roaches found in our items that were in storage after we got them out from there.
Andrew Bashwinger
|
Expérience générale
Évaluation :
5
Everyone I encountered was very professional,anknowledgeable, and considerated.I felt apart of a uhaul family in a time where I needed people the most.I am grateful for each employee at this location and the moving company was outstanding.
Kumesia Moore
|
Premières impressions
Évaluation :
1
Online entry failed numerous times. Invalid access given. After hours drop off process was difficult website was not working no on site ppl available QR code on the door for after hours didnt work. Also was directed to 3 different uhaul facilities before we could even get a storage
Andre Wilson
|
Online Move In
Évaluation :
1
Le client n'a pas laissé de commentaire.
Rachel Myers
|
Expérience générale
Évaluation :
1
Roach infestation management was aware of not communicated to me, I called them and spent over an hour on the phone and after 3 calls finally heard from gm. Cube smart is a better option, employees on sight that walk the halls every day
Joseph Jackson
|
Online Move In
Évaluation :
4
Le client n'a pas laissé de commentaire.
Arlene Epps
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOSLEEN CAMPBELL
|
Expérience générale
Évaluation :
5
The staff were courteous and professional all the time.
Kathy Fowler
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
CANDACE DAVIS
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Tiffany Mcbeath
|
Online Move In
Évaluation :
2
When I called the 800 number I was told that the parking space I reserved was enough room for 2 trucks. I then called the main office and spoke with a woman and she also confirmed the space was large enough for 2 trucks. When my drivers arrived the parking lot was crowded and difficult to maneuver and the space was barely enough to fit 1 truck. I called the main office again and was told the dimensions are misleading and the lot it too tight and they should really update their information. The reservation was cancelled and we were promised a refund.
Hilary Stubblebine
|
Online Move In
Évaluation :
4
Le client n'a pas laissé de commentaire.
JAVIER GARCIA
|
Premières impressions
Évaluation :
5
The gentleman that checked me in is a great asset to your company!!
Tony Beck
|
Expérience générale
Évaluation :
5
AAA+
Steven Bass
|
Expérience générale
Évaluation :
5
Cedric was very Professional and a friendly. He work very to help me my problem. If I ever need a storage facility I would definitely come back to you. Thank you very much mmm
JIM VENTIMIGLIA
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Paige Frederickson
|
Expérience générale
Évaluation :
1
Called and thought issues was resolved for refund still haven't received it. Never was able to access storage or sign contract was a horrible experience having with storage
Toyia Spencer
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
tia bruno
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
derald willaims
|
Expérience générale
Évaluation :
5
Extremely nice staff and easy to use.
Aaliaya Patterson
|
Expérience générale
Évaluation :
5
All of the above are great but if I leave in the middle of a rental you don't offer a prorated refund even though you can immediately rent that unit. I have a problem with this policy and perhaps you might rethink your policy.
Christopher Robinson
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
tiffany tolbert
|
Premières impressions
Évaluation :
5
The employee that helped me (forgot his name) was very friendly and very helpful
Justin Keable
|
Expérience générale
Évaluation :
5
Very professional
Good pricing
James Jackson
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
LISA FEE
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
walter brozowski
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
DENNIS CAMPAY
|
Expérience générale
Évaluation :
5
Very accommodating Thank you.
James Jackson
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Dora Rains
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROBERT SEFCIK
|
Expérience générale
Évaluation :
4
great job end to end
SYDNEY JOHNSON
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kristen Whitehead
|
Expérience générale
Évaluation :
5
Scott was nothing short of AMAZING! After a stressful quick move (thanks Coronavirus), we were sent to a couple different uhaul sites (very frustrating). Scott helped so much in choosing the right size unit for my belongings. He also found my missing bank card and contacted me immediately! Would HIGHLY recommend this particular Uhaul location!
michelle ravasz
|
Premières impressions
Évaluation :
5
Courteous fast and easy
kumar selvam
|
Premières impressions
Évaluation :
5
Gr8 Customer Service.
DAVID FREITAS
|
Expérience générale
Évaluation :
5
Great customer service skills, always friendly and professional.
Ayeda schuler
|
Expérience générale
Évaluation :
4
Attendant was very helpful.
Dawn Duss
|
Online Move In
Évaluation :
5
Outstanding and overall, pleased. Thanks uhaul for everything. I would strongly recommend customers to your service. excellent customer service, quick, fast, friendly and useful.
Carla Moore
|
Premières impressions
Évaluation :
5
Perfect service
April White
|
Premières impressions
Évaluation :
5
The Ridgeway's run a tight business for U-Haul
Jane York
|
Expérience générale
Évaluation :
5
Competitive prices but would like to see better.
rob braddock
|
Expérience générale
Évaluation :
5
very friendly staff, clean facility, easy access
KEITH PORTELL
|
Expérience générale
Évaluation :
5
im familiar with the owener MS Barbara and her husband!! so nice!! and polite! and funny!!
Courtney Ramsawh
|
Expérience générale
Évaluation :
5
Excellent service à la clientèle
Antonio Howard
|
Expérience générale
Évaluation :
5
Great staff, very helpful. Easy facility to use.
kaitlin wishall
|
Expérience générale
Évaluation :
5
Very good
Ruthann Johnson
|
Expérience générale
Évaluation :
5
The clerk was helpful!
Valeria Hyde
|
Premières impressions
Évaluation :
5
Gr8 Service
DAVID FREITAS
|
Premières impressions
Évaluation :
5
Great customer service !
Leidy m Jimenez
|
Expérience générale
Évaluation :
4
Aucun
Sylvia wilkinson
|
Premières impressions
Évaluation :
5
Great customer service clean storage unit
Melany Moore
|
Premières impressions
Évaluation :
5
I still have three business units. (Duval Teachers United)
BETTY THOMPSON
|
Expérience générale
Évaluation :
5
Used this facility for years have had no problems wonderful employees thank you
WANDA THOMPSON
|
Expérience générale
Évaluation :
2
Had to travel very far to get truck. Reservations help desk was very short and wasn't listening to my preferences.
Latoya Yarbrough
|
Premières impressions
Évaluation :
5
the storage room I rented was as clean and neat when I removed my stuff out as it was 9 months earlier when I moved my stuff in.
Michael Imperiale
|
Expérience générale
Évaluation :
4
friendly people
Sandra Petkosh
|
Expérience générale
Évaluation :
5
Great service, friendly staff, clean units, easy access, convenient location.
George Zetina
|
Expérience générale
Évaluation :
4
Nice place, very convenient. I had a climate controlled unit on the second story. Second story was ok due to cargo elevator access and loaner carts to move goods. Access signing up and out all easy
William Royals
|
Expérience générale
Évaluation :
4
Nice people
Sandra Petkosh
|
Premières impressions
Évaluation :
4
Trailer, RV parking storage could be better maintained.
DARREN PEARSON
|
Expérience générale
Évaluation :
1
Read my file if you can't figure it out. Let somebody come in and rent a trailer and still all my stuff out and act like it's no problem
JOHN CRAMER
|
Expérience générale
Évaluation :
5
Very helpful staff!
Kathleen hurst
|
Expérience générale
Évaluation :
5
Courteous, helpful, accommodating, and polite. Tim and Barbara should teach a class on customer service! Thank you for taking good care of us.
thomas beames
|
Expérience générale
Évaluation :
5
The management and staff handled all my needs regarding storage and other issues brought to their attention. I had a vey good experience while leasing here
K3 ADVANTAGES LLC
|
Expérience générale
Évaluation :
5
The manager was kind and very helpful, she went out of her way to make sure the transaction went very well. Thanks UHAUL. James K.
James Kilcrease Jr
|
Premières impressions
Évaluation :
5
Keri was very helpful, courteous, and professional
William Royals
|
Premières impressions
Évaluation :
5
Great it’s always a pleasure
Tiffany Tolbert
|
Expérience générale
Évaluation :
5
Keri, the front office associate, did excellent customer service, and had an amazing smile. Her warm, friendly smile and hospitality shows through and helped out in the decision for Uhaul.
Robert McKenzie
|
Expérience générale
Évaluation :
5
Really good service! Nice and helpful staff.
Paola Esguerra
|
Premières impressions
Évaluation :
5
Staff very friendly and helpful.
JOYCE ROBINSON
|
Expérience générale
Évaluation :
5
Front office staff was very friendly and knowledgeable. Always willing to talk to me whether it was to explain something or address billing. Great job & if we ever need storage again we will be back!
PAUL SAFFELL
|
Expérience générale
Évaluation :
2
Very crowded and disorganized
gary smith
|
Expérience générale
Évaluation :
5
Thank you so much. I was very pleased
summer canty
|
Expérience générale
Évaluation :
5
The uhaul company has a very professional, polite and helpful staff. They take pride in helping their customers with whatever issues they may have and they handle it very professionally.
Stephanie Ware
|
Expérience générale
Évaluation :
5
Great company to do business with
Lisa Harvey
|
Expérience générale
Évaluation :
4
Service is very good
Coleman williams
|
Premières impressions
Évaluation :
5
The staff was great making sure that I had everything I needed.
ANTHONY DAVIDSON
|
Expérience générale
Évaluation :
5
The couple that are in the office are wonderful.
Patrice Neal
|
Expérience générale
Évaluation :
5
They were an amazing help, thanks, God bless.
Freddie Hooks
|
Expérience générale
Évaluation :
5
Exceptionally friendly and helpful staff
Todd Shapiro
|
Expérience générale
Évaluation :
5
Very nice staff!
Denise Ortega
|
Expérience générale
Évaluation :
5
Great customer service .
Stephanie Ware
|
Réservation
Évaluation :
5
The owners are wonderful and very helpful.
Lisa Nommensen
|
Expérience générale
Évaluation :
5
Very professional and helpful, would highly recommend the U-Haul Moving and Storage at Phillips & Emerson.
Randy Denison
|
Réservation
Évaluation :
4
Our experience went well for the most part. We had one issue with the gate not opening, but the courteous staff assisted us & explained what may have caused the issue. Would use this facility again.
sylvia meister
|
Expérience générale
Évaluation :
5
I'm a repeat customer, space and truck rental. Barbara and her team are complete professionals.
William Conrad
|
Expérience générale
Évaluation :
5
This is one of the best storage places I ever rented. In the beginning coming from a United States Marine, Former Police Officer. It's safe and well maintained.
james wright
|
Expérience générale
Évaluation :
5
Wonderful people...akways willing to help!!!
TERRY WAINWRIGHT
|
Expérience générale
Évaluation :
4
I liked my rental, everything was good even when i came to check up on things
sakiyah james
|
Expérience générale
Évaluation :
5
They have best customer service 👌👌👌👍👍👍👍
CHANTAL NYANTEBUKA
|
Expérience générale
Évaluation :
3
Rates increased every year
ROBIN GONTHIER
|
Expérience générale
Évaluation :
5
Staff is very friendly, quick and efficient.
Adriane Wells
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.