Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
All went well. Weekdays are much slower than the weekend so went right in on a Thursday afternoon, checked out and was on my way. Returned trailer, unhooked, and checked in on my phone, super easy!
Aaron B
Évaluation :
5
There was an issue with the gas cap on the vehicle I rented, did not know there was an issue until well after I left the facility. I immediately call the location to inform them of the problem. They said to bring it back and they'll fix it. I loaded the vehicle and return to the facility. They could not fix the issue right away, but made alternative measures and got me back on the road. Greatly appreciated those guys! Unfortunately I can't remember their names, but I'll definitely use this location again.
Hawk T
Évaluation :
4
Le client n'a pas laissé de commentaire.
Joan G
Évaluation :
5
Snuck me in and did a wonderful job
Ron M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shannon S
Évaluation :
5
Thanks
Michael V
Évaluation :
1
This location has front desk staff (Female) that are inexperienced and rude! My card has been charged a third time and equipment was only used 1 day and returned same day..gas tank was filled and I was stilled charged another time!
Joseph P
Évaluation :
5
Le client n'a pas laissé de commentaire.
Curtis f
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shannon S
Évaluation :
5
Always great with Uhal!!
Lamont G
Évaluation :
2
Truck needed service
Truck was given with wrongful information, such as fuel discrepancy
Truck was extremely loud
At the end it hurt dramatically to my ears, the entire 8 hour trip.
Norman L
Évaluation :
5
Esteban (I believe was the hitch professional's name) is a master at fixing electrical work and all things hitches. He's also courteous and quick and his job. Thanks for fixing the issue
steven s
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tenisha G
Évaluation :
5
Le client n'a pas laissé de commentaire.
Whitney S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christy H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jane S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joel N
Évaluation :
5
The truck was clean and great on gas. The customer service was excellent as the two gentlemen helped me rent the truck just passed closing time. Merci.
Alaina C
Évaluation :
5
Great service as always knowledgeable staff n friendly
Manny R
Évaluation :
3
Le client n'a pas laissé de commentaire.
Jill H
Évaluation :
5
Le client n'a pas laissé de commentaire.
maria c
Évaluation :
5
Excellent
BARNABAS A
Évaluation :
4
Le client n'a pas laissé de commentaire.
CRIMEA R
Évaluation :
5
Le client n'a pas laissé de commentaire.
Karla V
Évaluation :
5
All good like always
Javier J
Évaluation :
3
Maybe Tim should be more personable. Everyone is entitled to a bad day however when customers are doing as the APP says just let us do what we're told to do. Idc if you feel some type of way about your job.. I utilized your service did as your company asked me to do and didn't need to hear you complain about it.
Jordan E
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jessica D
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kevin R
|
Expérience générale
Évaluation :
5
Great, professional and friendly staff! Very satisfied with the entire experience!
Alex K
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joan L
Évaluation :
5
I've rented from this U-Haul location several times and every single employee I've dealt with has been pleasant, informative and helpful. Thanks so much.
JOHNSIE B
Évaluation :
5
The staff made the check in and check out procedures, smooth and easy for me, and it was greatly appreciated.
LYNDON C
Évaluation :
4
Le client n'a pas laissé de commentaire.
Isaiah W
Évaluation :
5
Esteban was exceptional in his service and knowledge.
Kathey W
Évaluation :
5
A longer time... I picked it up around 3pm and had to turned it in by 930pm. It was raining so it took me longer to take it back.
emily p
Évaluation :
5
Le client n'a pas laissé de commentaire.
marie c
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bianca A
Évaluation :
5
Le client n'a pas laissé de commentaire.
Elliot P
Évaluation :
5
Great service and equipment
Eric P
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christopher A
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mike F
Évaluation :
2
When I picked-up the moving van, it had 1/4 gas in the tank. Not acceptable. The fuel tank should be 100 % full. Why should be I be put at a disadvantage when the previous renter didn't fulfill his/her obligation. You're penalizing the new renter by forcing them to go to the gas station twice and then guess how to return it at 1/4. How do you expect someone to figure out how to return the vehicle at 1/4??? Please don't let this happen again.
Ian C
Évaluation :
5
The customer service agent at the front desk was kind, informative and helpful. Thanks so much.
JOHNSIE B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Daniel P
Évaluation :
5
Service was friendly, helpful and fast.
Roberta P
Évaluation :
1
The drop of truck worked okay, however their policy of holding my storage for 24 hrs without informing me was horrible customer service. Thanks to staff (Serena), we were able to work out an option thereby allowing me to get my daughter's items into storage. Due to the delay, we turned in the truck as the store was closing or already closed leading to my replying on rep to finalize my return.
Brianna W
Évaluation :
5
The Assistant Mgr. Andrew went over and beyond to ensure I had the right truck for what was needed. It was an easy fix to upgrade. He allowed me to check the box sizes to fit the content and helped me with boxes I needed to exchange. It was a wonderful experience and I would definitely re-rent from U-Haul if needed.
Shelby L
Évaluation :
5
Excellent service à la clientèle
LeTicia M
Évaluation :
1
The customer service rep (Serena) was really nice to work with, after that most other items ere frustrating. I booked the facility on-line a number of week ago. Upon arrival I was informed that the unit was not available and their policy was to only hold a unit for 24 hours. It was frustrating and does not make sense that I was never informed the unit I booked was no longer available. I appreciate Serena working with me to come up with a solution. I was able to move my daughter's items in prior to departing town early the next morning. U-haul needs to look at is rules related to online booking and informing customers if there are any changes. My customer experience was not a good one.
darrell w
|
Expérience générale
Évaluation :
5
All good, but before they give me a better deal on a round trip
I just rent the truck for a day and my final bill was
Just on miles $340 plus rental fees & insurance
Total $425 just for a day
Fransico J
Évaluation :
1
Customer service experience is a must
Shevin R
Évaluation :
4
great custumer service
kelvin w
Évaluation :
5
Customer service is very helpful for your need they are very friendly and courteous I’ll keep this faculty my place to rent 👍👍
DAVID P
Évaluation :
4
Le client n'a pas laissé de commentaire.
Philip H
Évaluation :
5
Le client n'a pas laissé de commentaire.
DANIEL F
|
Expérience générale
Évaluation :
5
Everyone was terrific.
DAVID A
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
George R
Évaluation :
5
Seamless process and excellent customer service by everyone.
Lila L
Évaluation :
4
Clean inside if the truck. Cup holders were nasty. and wash outside
Sergey V
Évaluation :
4
Initial drop was at a third party location. Would not recommend it. Difficult to communicate with person working gas station, many homeless folks around area, individuals asking about truck I was attempting to drop off. Ultimately dropped at location on McDowell after contacting UHaul representative.
Sean P
Évaluation :
5
The employees at this location are consistently helpful, friendly and knowledgeable. Also, they usually have the size of truck I need even on short notice. I would definitely recommend this location to friends who need to rent a truck or moving equipment!
Nancy K
Évaluation :
2
I pre-ordered Pro Series ratchet straps for the haul and when I asked the customer service rep in the store for my pre-ordered items she printed it out I had to get a refund and buy a pack of ratchet straps that were not the same caliber. when I asked if they pull online orders she said no. I do not understand why you offer pre-ordered supplies and not pull them aside for customers. we had flown in from Las Vegas and didnt want to waste time without a vehicle trying to buy them somewhere else. The only Reason I gave it 2 stars and not 1 is the vehicle I rented was almost brand new and in great shape.
LISA C
Évaluation :
3
Le client n'a pas laissé de commentaire.
SIMON D
Évaluation :
5
Le client n'a pas laissé de commentaire.
LOUIS D
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mark S
Évaluation :
5
Your employee Tim at this location is not very friendly and has a bad attitude. All the other employees that were on sight when I was there represented your company well, but Tim did not.
Justin C
Évaluation :
5
Le client n'a pas laissé de commentaire.
Adrian c
Évaluation :
5
Le client n'a pas laissé de commentaire.
MOHAMMED J
Évaluation :
5
Le client n'a pas laissé de commentaire.
Aalia F
Évaluation :
4
Le client n'a pas laissé de commentaire.
charlene c
Évaluation :
4
Le client n'a pas laissé de commentaire.
Danielle T
Évaluation :
4
Le client n'a pas laissé de commentaire.
Mark S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kenji H
|
Expérience générale
Évaluation :
4
Good rental
Veronica M
Évaluation :
5
Every thing was satisfactory, don’t need any changes.
MARK T
Évaluation :
5
Le client n'a pas laissé de commentaire.
Andrew H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Adbeel M
Évaluation :
5
Le client n'a pas laissé de commentaire.
BASHALE C
|
Premières impressions
Évaluation :
4
The truck needed maintenance -- alignment is off (pulls to right) and transmission makes grinding noises between 2nd and 3rd gear. They are understaffed, no one outside when I returned truck, so I had to do it through the app (not my preference). This is a great location, centrally located, although the traffic has gotten really bad around there.
Jennifer S
Évaluation :
3
Le client n'a pas laissé de commentaire.
Justin J
Évaluation :
1
The U-Haul representative was not present at the scheduled pick-up time. The establishment lacked structure and I didn't feel welcome. Their customer service needs improvement to enhance the overall customer experience.
ASHLEY N
Évaluation :
5
best team ever
MOHAMMED J
Évaluation :
5
This was a very easy transaction I need to upgrade my trailer to a large truck and Terrance was extremely nice and professional he needs a raise ASAP!
eric s
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nicholas B
Évaluation :
5
It was super easy to schedule and complete this service with you. You do an amazing job installing trailer/accessory hitches!
ed w
Évaluation :
5
Le client n'a pas laissé de commentaire.
rosa l
Évaluation :
4
Service was great but the quality of the truck wasn't. It may be time for some new trucks. Anything over 40 miles per hour became unstable and shaking. In addition, every time I went to crank the truck and place my foot on the break, it made this loud weird noise and would stop once the truck was cranked.
Ramona J
Évaluation :
5
PERFECT!
JEAN S
Évaluation :
5
Le client n'a pas laissé de commentaire.
marco g
Évaluation :
5
Nothing! The whole experience was great. (See my Google review)
cherie S
Évaluation :
3
Employee at return was extremely rude because of him I will never return or recommend this location to anyone
shameila J
Évaluation :
1
The guy was so rude and gave me attitude I missed his name or I would have reported him
Jalen P
Évaluation :
1
The attendants and sight manager were all very nice and helpful, but they took almost 30 minutes to get us hooked up due to poor record keeping (couldn't find a car dolly there records said they had. HOWEVER, the far more egregious issue was having to go 15 minutes out of our way to this location to pick up our equipment in the first place! Due to mistakes by the U- haul website as well as one of your phone representatives, our reservation was completely messed up and our move delayed by over 4 hours! If we need such services again, I will be certain to investigate other options. PS. Your own in-store representatives (5 different people) all agreed that the website is messed up and needs a serious overhaul...
Roy S
Évaluation :
3
It was very dirty. Ketchup packets in the cup holders. Windows dirty. Mirrors very dirty. smelled dusty & not clean. Gal at customer service was excellent. Very polite nice & attentive.
Shawna S
Évaluation :
5
They were very professional and took really good care of me.
Rhonda s
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sarah B
Évaluation :
5
We didn't notice it before we left, but one of the chains on the tow wasn't clipped properly. When we were driving, the chain started scraping the ground, causing sparks. We zip tied it after a semi driver flagged us down. Otherwise, everything was great, and the manager at this location was super great!
Sarah S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alisha V
Évaluation :
5
Le client n'a pas laissé de commentaire.
MOHAMMED J
Évaluation :
3
Older van. Drivers side door was bent and made loud noise while on highway. Also the address on the side of the van and on my receipt were both incorrect locations from where I needed to return the van twirling in additional time, gas, and mileage.
JAMES M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sean M
Évaluation :
4
Simplify the U-Haul app and reservation process especially if I am a business and I do frequent repeat rentals. I don't like being asked 14 different questions about moving accessories and upgrades when I simply want a trailer I want to rent it and go.
Tim T
Évaluation :
1
I did not rent a U-haul. I contacted the place where this person rented under my name and e-mail and the person helping did not seem to think it was a big deal
Paul R
Évaluation :
5
Le client n'a pas laissé de commentaire.
Reginald B
Évaluation :
5
Very helpful and friendly service! Will definitely be using this location again :)
Jazmine B
Évaluation :
5
No improvements to be made. Everything was in good order and the customer service was outstanding. Jaztyne, the representative set the gold standard for costumer service. She displayed that she was extremely knowledgable about her job and position. This U-haul rep exceded any expectations that an employer may have when it comes to customer service and care. Jaztyne went above and beyond to articulate every part of the process without letting it become overwhelming. She was also an excellent listener when i had questions she did not interupt but took the time to hear me out and responded in a positive manner and provided the appropiate feedback. U haul... based off of my experience with this member of your staff i would definitely come back and tell others how efficient u guys are and even more so how pleasant the customer service is. I think maybe Jayztne should be promoted to a lead trainer position since she exhibits and could be a shining example of customer service realtions. Seriously... i have worked im customer service with general public for 15 years myself so i know a model employee when i see one. Incase u haul does not tell you... JAZTYNE... OUTSTANDING WORK ETHIC AND PROFESSIONALISM.. THANK YOU MA'AM!
Darryl O
Évaluation :
4
On the whole, I'm happy with the experiences, however there are a couple issues that can be improved. 1) I'm aware that I must check in and out each time I visit the facility, however the access gate seems to get easily confused as to whether I'm signed in or out. When I left on Sunday, I closed the door, got into my vehicle and started to the exit gate, but remembered I left something in the storage unit. I went back to the door, but it would not sign me in. I went to the access gate and tried my code there, and it did not respond. I went back and forth a couple times and it did not respond - I had to call the office to come open the gate. 2) I am in unit 1010 - the bathroom is out of order there. I assume that will be repaired and made available?
Kevin W
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
sariyah r
Évaluation :
5
Great staff and very polite and helpful.
David B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Connie V
|
Premières impressions
Évaluation :
5
The staff is great and very helpful and friendly
David B
|
Premières impressions
Évaluation :
5
Great team!
Genesis S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Margaret D
|
Expérience générale
Évaluation :
5
The young woman and man that assisted me were very polite and professional…glad I stumbled upon them by accident….
UNITA K
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jennifer S
|
Expérience générale
Évaluation :
4
Over charge me. First time in years
Sharon Y
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
kendra b
|
Expérience générale
Évaluation :
5
Terrific
DAVID A
|
Premières impressions
Évaluation :
3
Lighting was often out. Constant price increases inspired me to look for alternatives.
Alexander F
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jody T
|
Expérience générale
Évaluation :
5
Everyone we dealt with was very helpful and professional
JIMAL T
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
David B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marie R
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
KYLE R
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
debbie c
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marc L
|
Expérience générale
Évaluation :
5
Really nice customer service
ERIC H
|
Expérience générale
Évaluation :
5
Terrence was so helpful! We needed a larger storage locker than the one we had reserved, and he was able to accommodate us with a larger one.
Jennifer S
|
Premières impressions
Évaluation :
4
AC was running in summer, but the actual units were very warm, not good airflow
Alexa P
|
Expérience générale
Évaluation :
2
Very helpful staff. We just had problems with the administrative side of things - billing. They never charged too much, but it was inconsistent and they could never get our two units on the same cycle or recognized in the account. Very messy. Had to call monthly, at least, to sort something out. So we moved. Sad to go, but thank you for everything.
JAPANESE F
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
rula N
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lydia F
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Andre M
|
Expérience générale
Évaluation :
5
T is a great GM. I appreciate his great customer service.
KALIFE G
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Andrew M
|
Expérience générale
Évaluation :
5
Great customer service!!
Valentina S
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mark M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Manuel G
|
Online Move In
Évaluation :
5
The staff s very respectful n professional about there work .. 👏 👌..
Rachel H
|
Premières impressions
Évaluation :
5
The manager onsite was extremely helpful and professional. He assisted us immediately when we needed help with the unit and checking in issues.
Catherine H
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Anthony P
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lily W
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Steven W
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ABDIKADIR A
|
Premières impressions
Évaluation :
5
Super staff…incredibly friendly and accommodating.. very rare find…keep on going guys and gals…there are only a few left like you! - Michael
Michael P
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rosa S
|
Premières impressions
Évaluation :
1
The worst customer service with people standing around and horrible access for a truck to pull in and have access to unload. Will never use this location again
REBEKAH D
|
Expérience générale
Évaluation :
5
It was a very safe storage option for me. Everyone was kind and considerate.
Paula B
|
Expérience générale
Évaluation :
5
Everyone I encountered was very polite and helpful! I will only use U-Haul storage going forward for all my storage needs.
KYNIA S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Edgar R
|
Premières impressions
Évaluation :
5
Very convenient to my needs
Veronica A
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
HELEN S
|
Expérience générale
Évaluation :
5
Saryna McGee Is such a wonderful people person and made the experience run smoothly and was very helpful/accommodating. Even went out of her way to rectify a misunderstanding Definitely management potential !
JOHN b
|
Premières impressions
Évaluation :
5
The entire staff at this location was extremely polite and just overall pleasant. Sirrus was especially helpful first over the phone then in person especially underscoring the value U-Haul provides as a company. I have another storage in another city and will now be switching that storage to a U-Haul self storage. I would be happy to speak with someone in marketing about another angle for promoting your self storage option. It's the reason I am switching! Many thanks!
KYNIA S
|
Premières impressions
Évaluation :
3
The only problem I have with them is that they did not take off their lock after I payed my monthly payment... I needed to get my stuff out of the storage that evening... I called them and they would not send anyone out to take off lock..
VERONICA B
|
Expérience générale
Évaluation :
5
Everyone was well above great with their customer service. I was greeted upon entering and had a fantastic time until the moment I left!! Cuddos to the staff at the 24th Street and McDowell location. You guys and madame, are great!!!! Thanks again for the help and smiles!
HELEN S
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
John W
|
Premières impressions
Évaluation :
5
They were very friendly and helpful when I was getting my storage unit they took me to see it and made sure it was the size that I wanted and everything and I got the $11 insurance
Karl Y
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeffrey G
|
Premières impressions
Évaluation :
5
Would have rented it out longer if I had more things needed to be packed away (:
Ariel M
|
Expérience générale
Évaluation :
5
Charlene was the best.
Robert b
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Valorie S
|
Expérience générale
Évaluation :
4
You have good customer service. Everything is good. The only problem is your expensive. Bring your prices down. You would be greaf!!!!!
VERONICA B
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
REGINA T
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Emily F
|
Premières impressions
Évaluation :
5
Great service
LAUREN S
|
Expérience générale
Évaluation :
3
Came in to pick up my truck and was given the keys to leave and the truck was parked behind other trucks. Next day came in to load my storage and first, I wasn't explained correctly about the buildings & the letters not matching the building # - THEN once I got into the building there was still a lock on the unit. From getting my truck to leaving the storage unit i had to walk back inside over 3 times due to issues and not being ready for me.
Rachelle G
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARIA H
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
NATHAN D
|
Expérience générale
Évaluation :
1
I will commend your company for holding my storage as long as you did, but my biggest complaint is when I received a message stating I could get my items at no charge, then not giving me any way to access those items. The items in the storage were my deceased brother who died not long after Covid started. I received a message from Erica at 24th st and McDowell office stating I could come get my items at no charge. I was working at the time and did not get the message until after they had closed for the day. I went down on Sunday with the means to get the storage cleaned out and was told the lock on there was unable to be opened. So I had to leave and not get my stuff Sunday. I called immediately when they opened Monday morning as my storage was due to go to auction and was told there was nothing they could do. I felt that this was the worst thing you could do to somebody, make them think they can get their items and not give them anyway to get it. I still have not even been contacted about the personal items that should have not been included in the auction. I expect this from Public Storage, but not U-haul. I will not ever get a storage with your company nor will I ever use your trucks, ever again.
pamela w
|
Expérience générale
Évaluation :
2
Le client n'a pas laissé de commentaire.
Diogo M
|
Premières impressions
Évaluation :
5
I can only praise that location. The friendliness and the professionalism of the guy I've worked with: Josue Jarquin is his name, and the way he conducted business was just outstanding. From the moment I walked in the door to showing me the rental unit and the paperwork. Everything worked flawlessly....Thank you Josue
Michael P
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
DRU R
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christina V
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Kevin R
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tim K
|
Expérience générale
Évaluation :
4
registration for unit good, but I believe I was charged when the unit should have been at no charge 1st month. I will call to dispute.
LAUREN S
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Berrett H
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Erica T
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Chris B
|
Expérience générale
Évaluation :
5
Great Customer Service at this location.
Andre D
|
Expérience générale
Évaluation :
5
Loved ur services. Tho I hope to never move again!
JUAN C
|
Expérience générale
Évaluation :
4
I never got a receipt after paying. Please send me one by email thanks.
Tim K
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
CHERYL S
|
Expérience générale
Évaluation :
4
Very easy facility to get in and out. Storage was clean. It is a very busy office and the only down side was the long lines. So plan in advance and don't be in too much of a rush. The staff was friendly and helpful.
Eluzabeth N
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Chris B
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Aneesh J
|
Expérience générale
Évaluation :
1
They are not helpful they take extra money from you
Carriece J
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Diane H
|
Expérience générale
Évaluation :
4
I always hated calling Because I was always on hold for long periods of time in some cases over an hour. I'm sure you lose lots of business because it
richard g
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Yolanda T
|
Online Move In
Évaluation :
5
All in all there good experience would recommend them to Future customers friends
David M
|
Expérience générale
Évaluation :
5
The person helping me was very friendly and knowledgeable.
Linda F
|
Premières impressions
Évaluation :
1
They charge my card because they was not paying attention to me or what was in the system
Carriece J
|
Premières impressions
Évaluation :
5
The guys running that facility are excellent! Big recommend!
Jason J
|
Online Move In
Évaluation :
2
This storage unit was rented for my son who had to move out of his ASU apartment. When he went to check in he was told that he didn't have a reservation. After arguing with the desk person his reservation was found but it was pulling teeth to have him show my son the location of his storage unit. His card and code would not let him have access. The desk help used his card to open the gate and told him to call yesterday to get a new code. He called yesterday, got a new code, drove his car packed with all of his belongings to the storage unit and the CODE did not work. He has to be at work at 8:00am today with a car full of stuff. It is two days from the day we rented the storage unit and can not access it still. I would definitely never use this facility again.
TAMARA M
|
Premières impressions
Évaluation :
4
I have 1 complaint. This location is way understaffed. The few employees that are working at this location are working way to hard and have no time to answer the phone.
David F
|
Expérience générale
Évaluation :
5
Cindy did a wonderful job.
Auriel M
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Richard H
|
Expérience générale
Évaluation :
3
My couch didn’t fit in the storage area and it has stairs
Kim G
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dennis G
|
Expérience générale
Évaluation :
1
The room that was recommended to me on the website turned out to be laughably insufficient for my needs. I'm still wondering how on earth renting a 10ft truck would equate to me only needing a 6x5x10 sized room.
Jose U
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
louisa b
|
Expérience générale
Évaluation :
5
The staff was great and the Manager was awesome.
David F
|
Premières impressions
Évaluation :
3
Everything was great except for the account platform. I set up autopay for all 3 of my lockers day 1 & somehow 1 magically came off of autopay & I was charged an late fee… the same thing happened the following month but in the 2nd month, it was 2 of my lockers that dropped off of autopay causing me to pay 2 late charges. In total, I had to pay 3 late charges due to a faulty system & had to make sure to pay manually every month due my lack of confidence in the system. This was 100 % system error, not user error.
Kenrick J
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Jessica W
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
andrea M
|
Expérience générale
Évaluation :
5
I had a different storage for a long time. I wasn't comfortable with drug addicts pretty much living in thier units, and always hanging around the outside. This place has great security, & no one asking for change when you try to access your unit. I'm satisfied already
Robert R
|
Premières impressions
Évaluation :
2
Having a 6ft ceiling is very inconvenient for getting king size mattresses and anything else of a large size in storage. We had to rent a second storage unit at a different facility to put our larger items in. :(
kristin j
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
GABRIELLE C
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jose A
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
GABRIELLE C
|
Premières impressions
Évaluation :
5
Thank You! Everyone very helpful and pleasant! Will always refer U-Haul to everyone for U-Haul For Moving & Storge珞
GLORIA A
|
Expérience générale
Évaluation :
5
We moved from Denver to Phoenix using only your services and if the uboxes get delivered as expected then your company has done an excellent job. We rented a truck and trailers and boxes and movers and only think that wasn't great was having to drive from Denver to Salina to get the trailer we needed. Thanks to all your employees who helped especially Aaron at the Sky Harbor Phoenix Uhaul center
Robert C
|
Expérience générale
Évaluation :
5
Robert and Aaron at Phoenix Airport Uhaul at 24th and McDowell are the best. They are very helpful at getting customers what they need quickly with a great customer service attitude. They are the best - give them a raise. Thanks guys.
Robert C
|
Premières impressions
Évaluation :
4
Everything was good except for the prices really high.,, todo muy bien excepto por los precios muy muy elevados
Lazaro S
|
Expérience générale
Évaluation :
4
Very helpful friendly staff!
SHAWNA H
|
Expérience générale
Évaluation :
5
Quedé muy contenta con todos los servicios siempre me atendieron muy bien
Munchas gracias
ARMIDA R
|
Expérience générale
Évaluation :
5
Natali was very helpful and kind.
EDUARDO D
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Telisa W
|
Expérience générale
Évaluation :
5
Thanks everyone for be to nice and friendly and helpful all the time
Maria J
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Duane H
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jesus H
|
Expérience générale
Évaluation :
2
No comment at this time
Ed M
|
Premières impressions
Évaluation :
5
I really liked the gentleman who helped me. He was very nice and I enjoyed his help.
Serena S
|
Premières impressions
Évaluation :
5
Ms Martin was very helpful in assisting me with my storage and relocating efforts
Duane H
|
Premières impressions
Évaluation :
4
The web site really bad and the 1800 operators never answer the phone waiting on the phone for one hour with no answer. But the people on person really friendly and efficient... thank you
Lazaro S
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Gardenia E
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
James S
|
Premières impressions
Évaluation :
5
Saw the Signs
Earnest H
|
Premières impressions
Évaluation :
5
I found the staff to be very professional.
Jason F
|
Expérience générale
Évaluation :
3
About half the staff were not wearing masks even when leaving from behind the desk. The storage facility recommended for a 2 bed 2 bath was far too small for what we needed and had to change units. The door on our unit was very hard to close and seemed very flimsy. I would tell people about it but might recommend them to look elsewhere first.
courtney s
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Eluzabeth N
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Rebecca M
|
Expérience générale
Évaluation :
1
incompetent staff for checking out as well as returning vehicles. Building code swipe didn't work for storage unit; vehicles being returned blocked entry into parking lot as well as to unload into storage. Totally unorganized and no one seemed to care about your issues. Worst U-Haul place I've ever been!!
David K
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Amy C
|
Premières impressions
Évaluation :
5
Any experience has been great with Uhaul
I have needed Uhaul for different thing's in my adult life.
Steven W
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Justine J
|
Expérience générale
Évaluation :
1
There was no one available to help when I got there, had to wait 30 minutes for assistance. The storage unit the call center reserved was way too small even though I gave them info on what I needed. The facility was not very clean, units seem extremely old.
Melissa R
|
Premières impressions
Évaluation :
4
Great employees!
clover s
|
Expérience générale
Évaluation :
5
The manager and owner were so sweet and very helpful
ALICIA R
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Simon L
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ERIC H
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Meleese H
|
Expérience générale
Évaluation :
5
Fast and friendly service
John B
|
Premières impressions
Évaluation :
4
My belongings were there over a year and all went well. Everyone was helpful and friendly. Thank you for your service.
Francine M
|
Expérience générale
Évaluation :
5
Robert was above & beyond helpful,,I had a challenging move and towed my car for the first time and he was friendly and explained everything in detail. That is why I always choose 24 st & McDowell
KATHLEEN H
|
Expérience générale
Évaluation :
5
Keep up the great work.
NOAH D
|
Premières impressions
Évaluation :
5
Wonderful storage rental experience.
LESLIE C
|
Expérience générale
Évaluation :
5
Aaron was very helpful, positive and professional.
Paul R
|
Premières impressions
Évaluation :
5
Staff is very helpful and friendly.
Rosa S
|
Expérience générale
Évaluation :
4
There were a few times that a few employees were standing around when I was waiting for assistance. I did appreciate that one of the employees offered the special for the storage unit i'm using.
Edward R
|
Premières impressions
Évaluation :
2
Poor access to rear storage area. To many vehicles in the way blocking access area for loading and unloading. 6 foot ceilings on ground floor. No elevator to 2nd floor.
dean w
|
Expérience générale
Évaluation :
3
The main gate malfunctioned often.
Raul G
|
Expérience générale
Évaluation :
5
Everything was good except they gave me the wrong information about the gas so when I had got to az uhal had to take out 95 dollars for the gas.
Letishia O
|
Premières impressions
Évaluation :
5
No comment
Meleese H
|
Premières impressions
Évaluation :
1
The facility is easily accessible and ample area to move trucks and trailers. The staff seemed very unhappy and unwilling to help. That's enough for me not to come back if I can help it.
Mariur S
|
Expérience générale
Évaluation :
5
Employees at this facility are very friendly and helpful. Their service is beyond excellent. I will definitely use this facility again for storage and rental needs.
Carmen I
|
Expérience générale
Évaluation :
1
Was given a damaged truck with no prior truck inspection before i took it off of the lot. Upon returning the damage was recognized and there was no file of the damage existing until I returned the tru
Jack G
|
Expérience générale
Évaluation :
1
Customer service is non-existent in this location. The only person that was helpful was the tall lady that checked me in. Everyone else seemed mad to be there and took their time to do anything.
Mariur S
|
Premières impressions
Évaluation :
5
Very helpful staff even in the heat
Moeses S
|
Premières impressions
Évaluation :
4
The customer service I experienced was great! The only thing that wasn't on par was the process for returning my rental truck. The online checkout didn't work properly and wasn't very user friendly.
Simon L
|
Premières impressions
Évaluation :
4
The general manager I believe his name Chris was so helpful and walked to the storage unit explaining how to access the gate along with lending me a tool so I Disassemble some furniture so thankful
Alycia M
|
Premières impressions
Évaluation :
2
Unfriendly truck return-promised one rate for rented unit and upon arrival, the rate was higher. Need to call corporate; waiting for Alex Smith, mgr, to respond to my email. Code was not given to me.
ANGELA A
|
Premières impressions
Évaluation :
5
Super helpful, easy and quick to set up, was exactly what I needed at the time and would use again.
DALE R
|
Expérience générale
Évaluation :
5
Muy buena
Jose B
|
Expérience générale
Évaluation :
5
All good. .fast and friendly....smooth
Lonnie C
|
Expérience générale
Évaluation :
4
Great employees exceptionally good experience all together at this particular location.
Jack G
|
Premières impressions
Évaluation :
4
Good, timely service. Met the needs. Clear explanation of services. Merci.
Daniel N
|
Premières impressions
Évaluation :
5
The manager was extremely nice,funny and very respectful. In fact the whole team of employees were very professional and helpful throughout the whole process.. thank you all !! Teresa Echols
teresa e
|
Expérience générale
Évaluation :
5
Great customer service ! Very nice people and really a lot of help ..
teresa e
|
Premières impressions
Évaluation :
4
The staff was very helpful and knowledgeable.
Marvin H
|
Expérience générale
Évaluation :
4
Good service. I have no complaints.
JAMAR T
|
Expérience générale
Évaluation :
1
This U haul location has given me problems multiple times its almost like they don't want to provide services.
David H
|
Expérience générale
Évaluation :
5
Great customer service with the most helpful and understanding employees. I would absolutely recommend any of my friends or family members to get services from this Uhaul! Prices are reasonable as wel
Cheyenne M
|
Réservation
Évaluation :
5
Everyone was courteous, helpful and made the process painless.
ron c
|
Réservation
Évaluation :
1
The staff is great if the manager, Alex Smith, isn't included. Alex is a pompous, arrogant, uninterested, say whatever it takes to get you out of his face kind of person. Card access broken 1/2 time 2
joel m
|
Expérience générale
Évaluation :
4
Lovely place especially Aaron, but way too expensive . U-Haul had me pay a month in advance and when I retrieved my furniture , no credit for days unused. That's not a good policy .
cindy h
|
Expérience générale
Évaluation :
5
The staff was really friendly and helpful they walked us through to look at the different stores they had they were very nice
javier d
|
Expérience générale
Évaluation :
5
The personnel at this facility is always helpful and accommodating. I appreciate the help and excellent service! Kudos to Rosa, Robert and the Assistant Mgr. You guys are the best!!
Pamela H
|
Expérience générale
Évaluation :
1
The general manager Alex was very unprofessional, dishonest, and smart mouth. I was being over charged for the truck and the store tried to charge me for the storage even though I closed the account.
SHERRI H
|
Expérience générale
Évaluation :
5
Shawn was a pleasure to work with and very accommodating and informative.
Karla F
|
Réservation
Évaluation :
1
Sent my moving help all over the valley, claiming my box was not at this facility when in actuality it was. Causing a four hour delay in my scheduled move
Chelsea K
|
Expérience générale
Évaluation :
5
Helpful staff
KEVIN B
|
Expérience générale
Évaluation :
5
The General Manager there is awesome also helped me with a storage units seems like he needs more help tho they where super busy and I could tell another person on the front counter would of helpedout
jason n
|
Expérience générale
Évaluation :
2
I made these reservation in March! . I called yesterday to change the drop off location there was all this confusion being transferred back and forth
very frustrating
Geniece G
|
Réservation
Évaluation :
4
Good service
frederick w
|
Expérience générale
Évaluation :
5
Personnel amical
Freddie R
|
Expérience générale
Évaluation :
1
your staff stole my storage unit from me 2 weeks early
David H
|
Expérience générale
Évaluation :
5
Merci
wanda s
|
Expérience générale
Évaluation :
5
I had a good experience with this location.
Kevin C
|
Expérience générale
Évaluation :
5
Thank you U-Haul
James T
|
Expérience générale
Évaluation :
5
The service was great.
John H
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.