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GARY BCustomer Reviews for U-Haul Moving & Storage of Columbia
Testimonials From Recent Customers
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Very friendly and helpful staff. Easy, smoothe transaction. Choose this location when you can.
Carl SGiven the headache that finding/renting a truck had been, it was refreshing to meet the staff at the Columbia location, they were polite and helpful which made the end of this pick-up process easy.
Jessica HI am very pleased with the installation work the tech did. It was very evident that he takes pride in his work.
Ron LGreat people and service I'll be back again!
Randy RNo improvements needed. The staff was friendly and the hitch installation looks great!
Gary WGood customer service and welling to help always! Drop off person was excellent!
Fernando GAsk better questions during reservation visit. We were given a great rate on truck only to show up to pick up to find the truck reserved only sat 2 people. We showed up at the reservation and we're clear all three individuals would be riding. The driver, the muscle and the person whose belongings we were transporting. We ended up needing to get a bigger truck which didn't qualify for the in town rate so we were charged by the mile. It was a 350 mile round trip so it cost almost $600. Then, the dolly broke loose from its flimsy zip tie because it hadn't been properly secured with the brace and wing nut. We didn't use the dolly to load the truck but because it broke free, and of course we'll be charged for it I figured me might as well use it to unload but it's very annoying that it would be that poorly secured that it would broke loose and roll across the truck. But at least it didn't break any of the items we picked up.
Kathleen NNo. Don't change a thing.
Karen MThe passenger side of the attic leaked. Causes my boxes to get wet. Ruined a few books and board games.
Cherie MCustomer service was excellent!!
Kevin DGreat service
Briana GCheck engine light was on
Robert HPerfect customer service.
Ervin BThank you for your platinum level customer service! You made our experience seamless. Everyone was so friendly, knowledgeable, flexible and helpful. Definitely recommend!!!
todd oEast Petebur location and this location the two guys working there doesn’t know how to speak to customer at all
DAVID MAllen is an all-star!! Great customer service and very knowledgeable in wiring!
Bethany tGreat Customer Service!! Went out of their way to mix my reservation mistake & super accommodating
James SThe employees were all very kind and patient however, the in person process felt a little slow. If there were anyway to speed it up at all, it would be a great improvement.
Seth HTold the attendant to email me my receipt as was late doing something else. Been 2 days and haven't received the receipt.
WES JComplete rip-off. $19,95 my ass
isreal cFor hitch installs, check with a trailer or tester to make sure connections are correct. I brought my own tester and the brake lights were not connected right. But Donovan fixed it fast, tested with a trailer and all is right now.
Thomas BThe hand dolly is in the truck the whole time, and the only way you can remove it is to pay for it. It made loading the truck harder, and ultimately made me take more trips. I feel lied to because I didn't have the full advertised space of the truck.
Ryan SNothing was great!
samuel bWe worked with a customer service representative to pick up our van; however, we indicated to him that we might be dropping it off after hours and what was the process. We were told to park the vehicle in front of the building where the yellow markers were, lock it and drop the keys in the box. We did what we were instructed, but were charged a $20 fee for vehicle processing. Unacceptable.
Sheryl WYour truck needed maintenance
Dareda BManager who was training newer employee was unfamiliar with U-Haul’s insurance rate policies, additional management training recommended.
Casey CAllan was amazing - he has FANTASTIC customer service.
Dustin SEverything was great!
SHARON Kthis establishment was very friendly and welcoming, i will absolutely be recommending this location to all i know.
aaron wHave Dana wait on them. She was exceptional.
velma sThe team were very accommodating and helpful in making the move and storage needs simple and smooth
Kevin S | Premières impressionsBoth ladies that helped us with our Uhaul experience were excellent. I did not catch either of their names, but the morning lady especially was busy with several customers but was still polite and gave us full attention. When answering the phone for another customer, I took note of her wonderful, professional phone skills. We returned the truck a few hours early and the check out was quick and easy, and the second lady was very nice and made it a quick run-through while it was freezing cold outside. Overall, it was a 10/10 experience and I would most definitely recommend this location to anyone who asks. It was also great pricing.
TIFFANY BThe experience of this site was great. All employees were helpful and were able to answer all our questions. We were grateful that this site was an in person site. It says something for a company nowadays that offers a one on one in person experience. We will continue to use this site ans recommend it to others. Thank you for a great experience.
mike wShow the correct pickup location. Address for pickup was wrong. You change way too much for mileage. I can rent a truck for a much more reasonable price. You change way too much for using a pickup truck. Charging 50 bucks is too much for 2 hours of use. I won't be using you again. Not worth the money and hassle.
Art QIncredible location, equipment and store. Please windex inside windows and inside windshield in vehicles. So difficult to see. Thanks! Great and amazing staff, vehicle, and facility. Incredible management and fantastic secretary.
Christine JTruck wasn't safe. Wouldn't shift into gear right and breaks didn't work properly.
Jenifer MOnly took 5 minutes to drop off, very quick and efficient. No suggestions, also person was very engaged and friendly.. thank you
Brian DThe young Lady who assisted me was so phenomenal! Her customer service is outstanding and very much appreciated
tai mExcellent customer service.
Khagendra RJust to add a hand truck, Yes, service and everything else was so excellent. Thank you very much.
JUANA RQuick and efficient service
Shahin SGreat service clean and organized
Myra MNothing, everyone I dealt with there was pleasant and helpful.
Sandra RMy experience was perfect, the staff was friendly and did everything to help, I will recommend this u haul facility to everyone, I felt like family
herbert s | Expérience généraleEveryone was very helpful and walked me thur the steps very clean and a lot of storage highly recommended
BARRY W | Premières impressionsUHaul has no idea how to run a business!
bill pManager and all employees were very helpful and nice to work with Made my move experience easier Thank you Dustin H
dustin hThe experience was excellent, the staff were great, and I will recommend this facility to anyone, it is a huge help for anyone moving
carol m | Expérience générale20 dollar rental ended up being 51 bucks for an hour and a half and 15 miles . Don't like being lied to . Every chance I get I will tell everyone to go another route. I have seven kids and they all use social media. I'm going to have them all put this on there platforms .
tony MGreat service and convenient
Emily S | Expérience généraleThank u all we appreciate your service and your friendly staff.
Soraida OWhen I rented the unit I told the guy I wanted to pay 2 months rent and he told me it was $160 and that's what I gave him he did not charge me taxing and then he turned around and charged me for a lock that I did not need and then the next month I got charged late fee and he claims that he sent the $122 back to my account and the bank says it wasn't there they said if it came in on a card that was not any longer activated it went back to him and he claims that I lied that it didn't come back to him either so personally I think he pocketed the money that's just an opinion
LYNETTE B | Expérience généraleI've rented U-Haul several times recently from various locations local and distant. I was very impressed with this particuar location.
Michael HSo convenient! Well laid out, and thought out. You pull up, they come out to your vehicle, and get you taken care of. Pulling around and through was easy, and it was only a matter of minutes from start to finish. Absolutely refreshing after my pick-up experience.
Cristi WExcellent customer service
Edward MGreat service
CARMEN MEverything went very well and smooth. Would recommend for sure!
Kemish Swires left exposed and hanging...not even electrical tape on them
Brian DNothing. Your employees were excellent doing their jobs, accommodating my rental needs, and also allowed me to wait for my granddaughter to pick me and my grandchildren up in the waiting area. They also engaged with the children and provided friendly conversation with them and me. I am very pleased.
Sandra RBetter communication on appoi tment time between uhaul and customer
Kevin MFrom my first call to returning the trailer, I was extremely impressed by the service and professionalism of the employees I dealt with. I will always come back to this store when the need arises and I will definitely suggest to friends and family.
LYNETTE CThe entire experience was nothing but a hassle. From the app freezing and not working properly to being charged an after hrs fee for a truck I had for under an hr that I have yet to be refunded for. TERRIBLE
SERENA SUsing the app with the multiple uploads is clunky. ended up going inside to finish my pickup due to app issues.
David KAllen was 100 % focused on customer service and giving us the best experience possible. He went above and beyond doing our hitch installation himself when the regular installer had already left for the day. A+++
Elin MEasy
Jeff RThe experience was easy, and the staff person was efficient and helpful.
Philip SVery friendly.
Eugene BThat would be a hard one, the equip was good, and the ppl and service are top notch, so that is hard to improve on, maybe coffee and donuts? ( Danish)
herbert sS.O.
kathleen lThe associate who greeted me was friendly and professional.
Stephen LThey went out of their way to make sure that all my fears were put at ease and all my questions were answered
Derek T | Premières impressionsEasy access and great security.
Benjamin K | Expérience généraleNot only is she very pretty she’s very helpful
BRYCE E | Premières impressionsLarge, clean facility with everything one would need
Mark W | Premières impressionsAccess was easy and convenient, workers were very helpful
Yamere N | Expérience généraleCustomer service was awesome. I stopped in the day before my move-in for storage to preview the locker sizes before I committed to it. The young woman who assisted me was very nice, she answered all my questions and showed me a few features to help make the move-in process faster. The next day we came back with the truck and movers it was raining and there was a line for everything. It felt like everyone showed up at all at once. The same young lady from the day before was in but she was alone this time. She communicated clearly to everyone and kept track of who was next so we didn't have to stand in line. No one seemed upset or bothered either. Had a great chat with another customer who came in to return some items. Overall, I recommend this location for it's cleanliness alone! Great customer service is a big PLUS!
Candace J | Premières impressionsYour rate's for truck rental & storage prices are lowest in the area. Staff is very customer friendly, all staff took time to help & answer questions. I was surprised that each unit is alarmed.
MARTIN M | Premières impressionsDarleny was exceptional, friendly and knowledgeable. Kudos to her to make the process easy.
philip h | Premières impressionsWas not told even though i came to shop at their suggestion, about 1st month rental being free . I was told therw was no paperwork when i asked for it , that i must fill out appilcation online thus negating 1st mobth free offer and i had to pay for it. Would like that putback on my card. Also someone who tents here came by and took a picture of my syorage unut contents the only time my door was left unlockef . I did thisto use the rest room. Thete is no way tjis personcpuld have known the door was opened unless someone called her mobile phone snd told her. This is tge same way i have been robbed at a storage facility in the past.
Patricia S | Online Move InI only purchased the smallest unit to store a washer and dryer temporarily before installing in our new property. It fit perfectly and it was clean and well maintained. It was easy to close our contract on the unit. I just called the location and the staff helped close it that day. They also provided a lock for the unit for free. 5 out of 5. Will definitely use this service in the future.
Christopher S | Expérience généraleThey was there when i needed them.
Terrance G | Expérience généraleThe best moving and storage I’ve ever been apart of im so lucky !!
BARNABAS B | Expérience généraleI loved my experience with obtaining and moving my belongings into the storage at this UHaul. The manager was very informative and helpful! Thank you so much!
Toni S | Online Move InReally amazing and helpful staff!
Kate D | Premières impressionsVery clean and staff was very helpful
Whitney D | Premières impressionsExcellent is an understatement. It was stress-free and easy. I was joyful and pleased
Eric K | Online Move InThanks
larry a | Premières impressionsThank you Darleny Cespedes-Ramos for helping me find my unit and providing me with excellent customer service.
Brian L | Online Move InYou guys really need multiple bathroom directions posted at the end of every isle. It's like a corn feild maze in there consider color coding by locker like reflective paint and reflectors leading to emergency exits. Forget about the orange paint scream in these isle. We the customers will know let's say cannery yellow locker isle will lead me out! Consider this across the empire.
Eduardo T | Expérience générale