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Lysett MCustomer Reviews for U-Haul Moving & Storage at Reid Park
Testimonials From Recent Customers
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Truck was clean and the staff very helpful.
Earl CTruck was clean and ready to go at scheduled time. Quick easy return
JOHN DWe were sent to 2 different places, to return the trailer, very inconvenient. The first place the guy said he had no room for the trailer which was a big lie, the lot was practically empty. He just didn't want to deal with it.
Lydia Onothing
HAROLD SAll staff was very helpful
Lucia CFriendly clean professionals
CARRIE SAll went smoothly and as expected. And with a move, one couldn't ask for more.
Ransom VNicholas was a wonder person to Handel my reservation. I also got a storage unit with my rental and had to change it and he did it with no problems and was wonderful in handwringing my problem. Thank you for the help!!!
Richard TProfessional and knowledgeable staff,
Adella O | Expérience généraleEverything was perfect
Anna HThank you for waiving the fee for going over the mileage limit
Feliz RThe app is terrible. Barely works, if it even works at all. Please fix.
TYLER LStay curtious
Fawn GThe employee that helped me with the auto transport trailer went above and beyond! You could tell he was passionate about his work and wanted the best for his customers!! Thx
Joseph WHomeless people and crackhead everywhere. Made me feel very unsafe and made me never want to leave my stuff unattended when loading or unloading my vehicle. When moving my stuff out of the unit there was liquid on top of one my boxes that was near the top that smelled like pee. Seems like there are people doing drugs inside the units you can smell it everywhere.
Jeremy F | Expérience généraleThank you it was a great experience
Michael R | Expérience généraleExcellent service à la clientèle
Benji LI ordered my truck almost three weeks ahead of time. First you called to tell me the equipment wasn't available at my preferred location and that I would have to travel additional miles to pickup and return the truck at over a dollar per mile. Then you called again just before my pickup time to tell me my truck had already been rented and I would have to go a really long ways for my reserved vehicle. After I protested you offered me a larger truck at the same price at a closer location, although still farther than either of the previous locations. After further protests on my part, you also reduced the per mile rate. I went much earlier to pick up the truck to compensate for the extra distance in order to meet my waiting crew on time. Also had to leave earlier to return the truck on time. While I appreciated the price reductions, they came nowhere near compensating the added fuel and mileage costs associated with the distant location, not to mention the added time required to pick up and drop off the vehicle. No way to run a business! Why even bother to have a reservation system if an advance reservation with plenty of lead time means nothing? The dealer I ended up with was good and did all they could to help me - the overall U- Haul experience was terrible and totally unacceptable.
James LVery helpful staff and prompt service.
JOSEPH MExcellent customer service. Very fast, very easy.
Haley OThis facility was spectacular.
Juile BThe employee that attended me was very polite, professional and helpful he provided excellent customer service, this employee made my experience enjoyable and very easy, I highly recommend doing business at this location on alvernon, I'm so sorry I forgot the person name but he was the one closing on Saturday night, thanks for the help.
LUIS MVery inconvenient love the location everything was amazing will recommend to friends and family in the future thanks again U-Haul.!!
Angel P | Expérience généraleVery kind, helpful and not stressful experience, definitely happy with my experience 😊
Sarah M | Premières impressionsFive stars
Timothy CThe 1550 S. Alvernon location is U-Haul's best. Colin and Erika have always been friendly and a pleasure to work with. I can not think of any way to improve the customer service . I would definitely recommend this location to family and friends !
Thomas MI'm not sure if you guys are aware of this but you have the world's best employee in Kofi. When I arrive he was working his tail off to make sure all customers were happy and taken care of. He acknowledged the wait and expressed his desire to help us as soon as he could. When it was finally our turn this man made miracles happen and with out having to write a short novel about it, the truth is that Kofi made a miracle happen. His efforts saved my trip.. saved me time and money which we all know are the two most valuable commodities in todays world
Brian DRight away I was impressed with how professional polite and courteous the staff member Tony was to me. You can really feel that this is not just a job for them. They actually care about you and I would absolutely recommend this facility to anyone in need of a storage space to rent or a truck for that matter. It's really refreshing when you run across genuinely good service and I give this place a 10 out of 10 for sure!!!
Robert J | Premières impressionsThe staff was amazing and friendly. I will definitely be back for my next move.
Norma AToo many homeless around the unit and sometimes inside living in a unit. I didn't fee very safe and all the carts got stolen which made transport of my items difficult. If this can be fixed the unit is awesome.
laurie n | Expérience généraleAbsolutely wonderful staff! Very friendly and informative. Great facilities, clean and secure, even better than the uhaul storage in the last city I lived in. As someone that works a crazy work schedule, I'm grateful for your broad hours. Kudos to your location and its employees!
VERONICA O | Premières impressionsIt was a very fast check-in and the manager in charge was very helpful
Lucia K | Premières impressionsRien
tom jEquipment was clean, in excellent condition and expertly attached with detailed instruction on use. Moreover, I was informed about speed limit laws applicable to more than 2 axle vehicles in CA. Excellent and seamless overall experience. Highly recommend this location.
Jedd BTony and Kofi were attentive, customer-service oriented, helpful and clearly hard working professionals! I was in a time sensitive situation and they delivered. I highly recommend this location for Tucson customers.
Jedd BThe guys at the alvernon location were awesome especially Kofi
Kofi RGet more courteous, professional employees
Jeremy PThe process was streamlined, efficient, friendly, headache free. The employee was very kind and helpful. The best U Haul experience of many.
KATHLEEN HMy UHaul experience was great. Kofi provided excellent customer service. He was knowledgeable and very helpful and pleasant to work with.
Diane O | Expérience généraleThe Associate that helped us was very helpful and we appreciate all his help.
paula O | Premières impressionsEverything was wonderful and everybody was friendly and helpful, perhaps put airtags on the carts so you know where they are all the time. lol it would be cool to access that through the uhaul app.
ELIZABETH D | Premières impressionsThe staff was very friendly and helpful.
Michelle H | Premières impressionsThe equipment had an exhaust leak. And Cruise control would have been nice.
Mike CGreat customer service at the Alvernon location!
Kim SThe best quickest drop-off ever.
Steve JKofi Rutlin was very pleasant, helpful and knows his job well.
Diane O | Premières impressionsI never had any rodents or pests make their way into my unit and I had it for over a year and much of that time untouched. I was always afraid I would run into that problem and I was so happy that my belongings were just as I left them the day I put them in. Even minimal dust. Temperature controlled units were also a plus. The only thing I will say is there were some drug paraphernalia around the halls and some people that looked like they were living out of the unit which made it slightly uncomfortable to come in and out alone, but they were typically friendly and not there to cause trouble. I understand the financial strains of housing at this time and so to see they were keeping their unit clean and like I said, friendly, didn't make it a problem for us. But we did notice.
Jacqueline W | Expérience généraleI will rate the attendant associates that I interacted with in this location as excellent and already stretching the canopy of five stars. U Haul needs to maintain the standard already set, courtesy of the good associates.
OLUFEMI AI rented a stolen truck. I was handcuffed and detained by Tucson Police and accused of having stole the truck one month prior. If your stolen trucks are recovered please report them as returned with the local authorities.
Thomas MExtremely free customer service
Apollo CI had a very good overall experience and feel that no changes are required to keep customers happy. Merci.
Mark RMy visit there went well, and everything went smoothly. The staff was nice and friendly.
Margaret P | Premières impressionsThe gentleman working at the 1550 S Alvernon way ,Tucson,AZ location was BEYOND HELPFUL! COURTEOUS, PROFESSIONAL JUST OVERALL A AWESOME MAN ! HE IS ABOVE ANY GRADE YOU HAVE ! HES A 100 OUT OF 10 RATING! HE WAS TRULY AMAZING FRIENDLY AND BEYOND EXCELLENT !!!!!
John N | Premières impressionsKofi and Tony have excellent customer service and people skills. I'm very grateful to have found such outstanding service. It exceeded my expectations. Thank you both so very much!
maria tExcellent service and equipment.
Doug HI wish it would have a fence for more secure storage was always clean
ERIKA S | Expérience généraleCostumer service was great 👍 thank you 😊
David RI rented a uhaul. The next day when the truck was Dropped off the representatives at the desk Told My uncle That that the truck was reported stolen I guess because I said we didn't have a contract. I had the contract in my phone. The customer service lady I called and talked to said she doesn't see any thing about cops being called and she emailed me my contract and my receipt. I will be going to speak to someone at the location today or tomorrow. Not cool.
Tamara RLove this location but can't stand the location on golflinks
Reinaldo SWas very happy with the service overall
Christopher SMy experience with U-Haul Moving & Storage at Reid Park was a very good one. Coco and Tony worked with me on getting aan appropriate storage room for the stuff I needed to store after traveling from California to Tucson. I was pretty worn out by the time I got to them but they made it easy for time to get a storage unit and move my stuff in. I even got a veteran discount which made my choice to go with U-Haul Moving & Storage one that really benefitted me. They listened to what I had to say and acted accordingly..
Christopher R | Premières impressionsThe weekend Manager there was extremely helpful & informative, At first we only had 1 really difficult unopen cart to unload our belongings; which made it really tough & slowed us down. but part way through the Manager brought us an open cart; which made everything so much easier. This manager also realized that we were delayed in our arrival there due to great difficulty with the straps on the tow dolly not releasing at all! This delayed us leaving CA by almost a full day,
Kathryn D | Premières impressionsThis location specific was horrible considering the location it doesn't surprise me. People in and out ALL hours of the night, smoking god knows what in their storage lockers and even in the bathrooms... very very dirty, I remember down my aisle there was this purple plastic bag looking type thing literally just right in front of someone's locker literally for about 4months. Whoever cleans the place (if there was someone for that job there) didn't do a very good job at all. Never swept, windows filthy, right before I got everything out of my storage I saw roaches crawling on the walls... which caught me by surprise because the entire 2,5 years I had my storage there I never saw any type of bugs ever. So I was glad and relieved that I was no longer going to have a storage there anymore.. aside from homeless people smoking in the bathrooms, they are very clean and kept up with...
Sarey S | Expérience généralelittle expensive then other places
west w | Expérience généraleEveryone was very helpful at this location. I am new to the area and that is very appreciated. I also like the added security with the key card access.
Kathleen S | Premières impressionsHad to drive a ways, but when I got there at 6:30 they were open. What a relief. Was dreading leaving the trailer there after hours. Thank you UHaul!
Gary PThanks for everything
Cyprien BVery clean place, excellent service from staff
ANGELA BThe staff was very kind and the process was easy going.
Illyoung CThe odometers on your vehicles is in error. I drove 14 miles and no more, yet I was charged for 20 miles. At $0,69/mi this comes to about $4,14 so not a big deal. Next time I'll be using my GPS.
Thomas MThe truck had damage. I didn't notice on pickup, now they're trying to charge me on drop-off
Andres A | Premières impressionsI don't see, in my case, where any improvements need to be made. I was scheduled to pick up my truck at one location but they contacted me to let me know I was going to have to get the truck from a different location due to some unforseen circumstances. It was still very close to where I needed so that was great. The person who waited on me was very sweet and friendly and helped everything go smoothly. I ended up needing the truck and extra day so I contacted the u-haul office and that too was quick and easy. Thank you so much for being there when we needed you!!
LeDon KTony did a great job taking care of us today. Thanks Tony.
Philip aThe staff and facilities at this location should be the standard by which the others are measured
Steffan WAll good except I really didn't appreciate the price hike after signing the contract, and as you well know, there's a serious issue with vagrants/addicts hanging around the entrance and inside the storage units. I'm a single parent with a toddler and didn't have a choice but to bring my child with me and every time it was a sketchy experience that felt dangerous-not to mention, my lock was always messed with in an attempt to get into my unit. I mentioned it several times, people are mostly friendly that work there but I realized nothing's going to change. With the cameras you have there, it should be very easy to tell people they're trespassing and involve enforcement until the word gets out that it's not a place they can go to for any reason.
DENNIS F | Expérience généraleSee ya back in May for summer storage 2024
Ruth O | Expérience généraleNo complaints. When picking up and dropping off the vehicle staff were helpful and courteous.
Victor STony and Kosvi did a great job helping us with the trailer we rented!
Sarah MAbove and beyond my expectations, employees were very helpful and friendly
Paola E | Premières impressionsThe worker there were extremely helpful and would do business with them any day of the week
Thomas R | Premières impressionsI wish the homeless people are not hanging out around there so much. It makes for an unsafe environment. They leave their trash inside the storage front area and expect the staff yo clean it up. They pee inside the building. It's disgusting. It made the facility smelly and unpleasant but other than that UHaul has a nice storage unit and it's in a good location
Evangeline D | Expérience généraleThe staff were very helpful.
Jerry A | Expérience généralePEOPLE DUMP TO MUCH STUFF INSIDE EVERY TIME I WENT
MAURICIO F | Expérience généraleI do not like having to give other peoples names and number to you. Seems to me that if I don't pay my bill you could just lock me out and sell my stuff. The policy is intrusive and unnecessary.
JOHN G | Premières impressionsThe return site was exceptionally friendly, helpful and efficient. In particular Tony. The origin site was also helpful. In particular The check out person.
Ernesto D | Premières impressionsSome staff were friendly and professional. Other staff were unprofessional and not very nice. I did not feel safe when I needed to go to my storage unit alone and there were homeless people sleeping on the floors or gathered there for shelter. Other than that all of my belongings were stored in a cool temperature which I liked. The price hike every year was never something to look forward too, which is why I left u haul but I also understand that it necessary on your end. Merci.
AMANDA v | Expérience généraleAwesome staff and clean facilities. Colin was great and all the other staff were phenomenal.
Merlenet R | Expérience généraleI will never rent a storage unit from here again. Not only did I run into an issue with my unit being infested with some sort of insect in October, after not being able to follow up on the claim I tried to forfeit my rights for the unit so I could just put it all behind me. Not only did the message not get relayed, I was charged rent up until march. Even after trying to contact numerous times(via email and phone) to forfeit my rights and avoid further debt. Not a single person was helpful in trying to resolve this issue.
Laura H | Expérience généraleI came overwhelmed and the whole staff throughout the month was so nice and very professional. I left knowing that if I ever needed a Uhaul I would go there where I was treated nicely Bless the whole staff there
Sheila W | Expérience généraleI had a 5+1 quick jump stolen from the facility I paid for insurance I expect it to be covered the people working there were ride and not at helpful so I did not bother letting them know
Jonathon G | Expérience généraleThe guys at uhaul were very nice and very friendly also very helpful I thank you for your service
Wilma H | Premières impressionsOverall super great experience. I had a hard time 4 different times over my 2years here with getting in contact with the facility to pay my monthly rent. Twice over the phone and twice online I just wasn't able to get through and/or when I did, it didn't work properly. Also, there was a moving cart available only half the times I needed one (including having the wrong one available). But great staff, great price. Very happy.
Danielle R | Expérience généraleEverything good except the insurance u guys use , repwest..would not cover damages not from flood, but sideways monsoon rain that ran down rear wall and got past the rubber seal at bottom of that panel .damaging a painting from the 1800's..among other things
frank d | Expérience généraleThe hallway lights are motion lights, and don't stay on long enough for any sorting through boxes. I wish there was on option for having continuous lighting. I rarely need to interact with the employees, but when I do, they are always professional and responsive.
Mary G | Expérience généraleThe facility should consider putting up a security fence around the storage units. We saw multiple times drug deals taking place both inside the building and in cars parked in the lot. Also saw a couple times what appeared to be a sexual encounter taking place around the corner by our unit… lots of homeless people hanging around the property at all hours…
Michael S | Expérience généraleVery happy
Paul A | Premières impressionsThis particular store seems to always be consistent with excellence
Walker M | Premières impressions🍑 friendly people and they walked me through how to access and secure my unit.
Lawrence B | Premières impressionsThe staff here made all the down sides (cost, & lighting turning off after 10 minutes) worth it. Specifically Tony was amazing! He was kind and helpful, going above and beyond to make sure our stay was easy as possible- and with a smile! Walker was also sure to help. Thanks Uhaul team!
MELANIE S | Expérience généraleIt’s not at the fault of the facility but with regular homeless hanging out after 6 it makes it uncomfortable getting your stuff in and out.
Brooke c | Expérience généraleThe fire extinguisher needs to be fixed to the right of storage unit 1010.
Rebecca C | Expérience généraleThe area is well maintained and the staff provided excellent customer service. I would highly recommend
doris g | Expérience généraleThe only thing I had difficulty with was getting in touch with anyone in the office when I called in the past until recently. I got a letter from the manager. I appreciate all else. Thank You. Wendy Frieze
WENDY F | Expérience généraleAll positive experiences, especially good space at a good value, except two criticisms: (1) having to use the special type of lock instead of the choice of assuming the risk for the more standard type; and (2) 20 % price jump- took it from a good value to not worth it.
Joseph H | Expérience généraleThis was my first experience with a storage unit and everything was simple and smooth. At 'move in' there was a minor issue of items having been left behind from the previous renter and it was resolved within minutes. The area was always clean and I never felt unsafe. To top it off every employee I encountered was always friendly and helpful. Merci.
Bianca A | Expérience généraleThis location is awesome! Super simple process of trailer turn in and getting a storage unit. The staff was very helpful and nice!!!
Dustin B | Premières impressionsAwsome staff!
Maria D | Premières impressionsColin, thanks for getting us a soace last spring, worked out great
TODD M | Expérience généraleGreat quality, great value, great communication with staff. My stuff was safe, and I had easy access. Moving in and out was easy.
Jessica M | Expérience généraleWould like to thank all staff for their efficiency, knowledge, and professional service offered throughout our entire move and follow up following. They made not only our move more successful but also less stressful.
Karen W | Premières impressionsMy first day with Uhaul went very well. The check in process was quick and easy and the facility was very well maintained. When I opened my unit there were items left over from the previous person but two friendly employees quickly came over to take care of them. So far I feel safe and confident at having chosen this facility to store my items. The location is a little out of the way but for the price and treatment I'm really happy I went with Uhaul!
Bianca A | Premières impressionsThere is some disconnection between u-haul and the branch or dealer. You are given a storage unit for free but it was a bit hard for the branch to assign it because they didn't have a way to find you had been given the unit for free for the first month. The u-haul operator mentioned an specific size for the free unit but you are given a smaller one. I was able to put all my belongings but at the begining it was hard to communicate with them. After some communication, they were very friendly.
Roxana M | Premières impressionsJordan and all staff were great professional and helpful. Great staff and very helpful.
jordan c | Expérience généraleThe reservation process was easy, the check in process was simple, and the staff were very friendly, informative, and helpful. Great experience!
Michael H | Premières impressionsTony and Jordan were great. Spare carts very good. Convenient.
WENDY F | Premières impressionsSuper nice staff, always helpful.
Kristel P | Expérience généraleVery friendly, helpful and efficient staff. Facility was very clean and comfortable. Would definitely return.
DAVID H | Expérience généraleI have used U-haul before an was very satisfied with there service..
christina m | Premières impressionsHe interacts he’ll be interacting with the staff on several locations was excellent I would have to say job well done
DAVID P | Premières impressionsQuick and friendly service, very clean facilities. Have rented a vehicle before at this U-Haul and was very pleased with quality of vehicle and service.
DAVID H | Premières impressionsVery helpful people
BOB M | Premières impressionsKyle was very helpful and made the process of renting a truck and storage unit very easy!
Trish T | Premières impressionsThis U-Haul was above and beyond excellent thank you very much for your service and I will in the future recommend anyone I know that wants to use a storage facility thank you
virginia m | Expérience généraleWell maintained. Sometimes discarded items were unsightly and unsanitary.
Charles H | Expérience généraleUnfortunately the one on Golf Links Road E was completely full but they called over when they saw there was only one available at the other storage close by for me. Moved from MN. So greatful for all the great service from the small doors not accepting my card being rectified the next morning to everyone's smile.
Rebecca C | Premières impressionsI would like to thank Rebecca for keeping the facility clean and be very helpful! Thank you Kyle for working with me!!!!
Michele M | Expérience généraleWe were very pleased with this facility.
Lynn R | Expérience généralei like wen day help me to get a storage i am so happy that day wear respect and to get a storage and good price
Jesus E | Premières impressionsVery friendly and helpful staff...very clean place and prices are affordable...I would highly recommend my friends and family
Juan F | Premières impressionsThe individual that sold me the unit was extremely kind and helpful. Will recommend
Jason C | Premières impressionsThey were very friendly, helpful, and professional! Yes I would highly recommend them!
Victoria F | Expérience généraleThe manager, Kyle, goes above and beyond!
Lisa R | Expérience généraleThe workers at this particular U-Haul facility were very kind and helpful. They went the extra mile to help.
roxanne b | Expérience généraleIt was a great experiance with Uhaul and the staff during my move. I had to set my stuff for a month in storage. both the move in and out and truck rental went very smooth.
brenda g | Expérience généraleYour employee, Walker, is what gave your facility an excellent rating. If more employees were like him, places would receive high ratings.
roxanne b | Premières impressionsKyle and staff continue to be professional and courteous. Unless their location does not have the equipment needed, I'd be hard-presssd to rent anywhere else! Keep up the great work and excellent service!
Carl W | Expérience généraleI've always use U-Haul and always been a pleasure using them and never had any problems at all I appreciate there help all the time and wonderful service
raul c | Expérience généraleIt was really quick and easy getting a storage unit. It was also the most affordable in town.
Alfred V | Premières impressionsKyle was very friendly and helpful. The whole process was seamless and much easier than I had anticipated. Really appreciate it!
Lauren W | Premières impressionsThe staff is always so friendly and helpful we have had to change sizes of our storage unit for our various needs over the last couple of years and they have zero problem helping us get that done quickly.
Richard S | Premières impressionsIt is very nice to have workers on property that are constantly monitoring for unwanted activity on the premises. If I could offer any critiquing it would be about the sliding doors making the building too accessible to almost anyone. Individuals off the street would be able to see the donation section and walk in to browse. As far as the location, I have been sitting in my truck quietly in the parking lot and would see someone walk by several times and look in my vehicle and it made me wonder what could possibly happen if a customer was inside for too long and left their vehicle unattended. Also, at some point during my rental, a very expensive carpet shampooer and a vacuum were both taken from my unit, either while I was outside or in the restroom. The insurance company has a hefty deductible and is not very understanding about theft of items. Overall it was a very decent experience and the storage space was sufficient and very clean! Very professional staff.
Nicholas P | Expérience généraleThanks for great service
Arturo M | Premières impressionsGood old-fashioned customer service, like it's supposed to be!
Christopher L | Premières impressionsDifficult to get someone on phone, expensive, people very attentive and nice.
jerold l | Expérience généraleI am impressed. It was so clean. I am living in 5 states and dealing with the home buyer backlog leaving us in limbo for a little. Tucson is disgusting wherever you go. So I have to say they did an amazing job. The employees were polite and helpful and once inside the building I felt safe and trusted my items would be secure. Doing anything in this area is scary due to the crime. Unloading at night is a gamble and I panicked that someone broke into one of my cars for the third time this year while unloading because the there is no fence around the unloading area, but everything that u-haul could control was excellent.
stephanie t | Premières impressionsI had use of this facility for two years. The personnel were always friendly and helpful. I stopped using this facility recently because I no longer needed a storage unit. I liked the fact that they had indoor units which I was able to acquire for my things. I would recommend this U-Haul Storage facility to anyone.
Virginia S | Expérience généraleI was totally satisfied appreciate their services
raul c | Premières impressionsThanks
Alfred W | Premières impressionsKyle Wright was very helpful.
PETER J | Premières impressionsAll staff at this location were friendly, helpful and professional. All the staff was exceptional, however Kyle Wright went above and beyond to help any way he could. Kyle is a true asset to the company.
Roald G | Expérience généraleI am an old customer and I've always been treated with five star service adrenaline vehicles and I've been in storage I have no problem with either
Galen M | Premières impressionsThank you. Smooth transition
natalia p | Premières impressionsGrate customer service. The guy answered all my questions.
MARTHA L | Premières impressionsThe unit itself was ok although poorly lit. Many times I did not feel safe going to my unit by myself. On multiple occasions there would be homeless people roaming and even saying in units. For $115/month I felt my items were secure but I felt uneasy grabbing what I needed from storage.
Amy D | Expérience généraleKyle and his associate are great and super helpful with all things.
THERESA J | Premières impressionsLied on me about stealimg uhaul the manager here made false policr report screenshot bedore uhual delete
Antonio G | Expérience généraleI would recommend your facility to anyone needing storage for their belongings. I work in the moving and storage business and wi tr h out a doubt it's the best self storage facility in tucson. Friendly and professional staff. Thank you, when and if I need storage again I will only choose this facility. Again you guys and gal are great!
Annette T | Expérience généralePleased overall. Would use the Uhaul location again in the future without reservation.
catherine w | Expérience généraleKyle and Kaitlyn were amazing.
Geoffrey C | Premières impressionsKyle and his team are awesome! Keep up the good work.
GARY W | Premières impressionsGreat service. Clean facility. Friendly.
Nancy C | Premières impressionsManagement has been awesome and very helpful. The facility is always clean and temperature is always right! Great experience and will highly recommend to others. ❤❤❤
Lucille H | Expérience généraleThey were extremely helpful and well mannered. Would like to say that they made me feel like I had known them as friends. Thanks for be so kind.
Venissa E | Premières impressionsI first worked with Kyle through through my employer. Since then, I have rented multiple trucks and units due to his consistently excellent service. This level of consistency is rare and he should be commended. I am very vocal about service, good or bad. Thank you for asking for my input. Unfortunately, people are more likely to voice a complaint over a compliment. I expect it is because we have the right to quality care. Excellent service saves everyone time and improves quality and productivity all around. Many thanks to Kyle and his staff.
Victoria P | Expérience généraleVery clean! Good customer service!
YORVELITH B | Expérience généraleThe only thing I would change is the access hours of the storage unit. But I get why is closed when it does. I have no issues a guy named walker was always helpful when I ran into him.
Casey S | Expérience généraleThe entire staff was such a pleasure to deal with, always helpful knowledgeable. The equipment was well maintained and provided much needed support in moving and storage. Will highly recommend Kyle and his staff!!!! 5 star service. Thank you for an enjoyable experience .
John J | Expérience généraleExcellent service à la clientèle. He helped me find the right size storage unit.
Chunny P | Premières impressionsI have been to three different storage facilities in Tucson this U-Haul storage facility should be a model for the rest of them the manager Kyle is the best manager I have ever had the pleasure of doing business with. An employee by the name of Walker was the most professional staff I've ever had the pleasure of doing business with. The staff at this facility went above and beyond. If I own the company those two wiould be president and vice president. I would recommend and use this facility for any kind of storage that I may need in the future thank you very much gentlemen for going above and beyond. U-Haul in my opinion it's lucky to have such professional and courteous employees.
Lloyd G | Expérience généraleVery efficient system. Easy to move in and out of. Very clean and secure.
Lisa L | Expérience généraleThe storage facility was well-lit and seemed secure except for occasionally that it seemed someone was taking up residence there and a few times some rude and shady folks lurking about. It may just be the area. In the summer, the area where my unit was seemed to be close to 90 degrees and in winter quite cold. I'm not sure that the units on the fringes of the building were as climate-controlled as advertised. I waited and asked for a larger unit for about 3 months. When none came available, I moved to another storage facility that is cleaner, safer, and better climate-controlled that had a larger unit available. The employees at U-Haul were always polite and accommodating.
Kimberly A | Expérience généraleFriendly and efficient.
Timothy M | Premières impressionsThe late fees are to high
TINA G | Expérience généraleWe had an outside unit and loved the fact we could drive right up to the door 24/7. Good check in system also.
Judi B | Expérience généraleVery professional and courtesy staff. The location was very clean inside and out, I want to personal thank the GM Kyle for going above and beyond to make sure all my expectations and needs were met. I will also like to send a shout out to the gentleman who checked in my rental I believe his name is Gary, thank you very much for all your help and also for making the rental return process so easy , thank you for your great customer service and professionalism. last but not least I personally want to thank all of the team at the Alvernon location for staying open during this pandemic and for also putting your lives on the line to make sure that all your customers are taken care of. If no one has told you guys that they are grateful well I'm sure there's plenty of us like me who are who are extremely grateful for your services, hard-working dedication.
Raymond M | Premières impressionsTony was great, he did an excellent job explaining the rental agreement. Tony also show us where the storage unit was and how to check in/out of the facility. Tony provided a welcoming environment.
Marcos M | Premières impressionsVery clean.
gabriel c | Expérience généraleKyle is a very valuable, kind and professional employee. Nice facility
laurie j | Expérience généraleThere where people use in drugs and know one cought it.
Darrell C | Expérience généraleGreat service. I was very satisfied with my service. The only issue I had was that I could not get into my account online to change my information. A software problem.
stephen j | Expérience généraleVery kind and professional staff, Kyle was Great. Impressed with the cleanliness of storage facility and the security measures you have in place.
laurie j | Premières impressionsThis is the only place I use, I have rented from them since 2016 off and on.
linda h | Premières impressionsVery good job were treated very good and will be using your service again thank for everything
Deborah H | Expérience généraleAlways convenient, clean, and high standard of customer service.
Lisa L | Premières impressionsMy daughter is a student at the University of Arizona in Tucson. This is her Junior year. At the end of each school year we have always used this storage facility to store her things during the summer. Each year we have Excellent treatment. Kyle and his staff are AWESOME!!!! We will be back at the end of her school year in June 2021 to store her things again. Thanks again to U-Haul Storage of Alvernon Heights …. from the LaMar Family
teresa l | Expérience généraleWhen it came to getting the storage unit, after moving with Uhual back to Tucson, Kyle made the process as easy and friendly as could be. I have worked in customer service for 14 years and Kyle is, without a doubt, one of the best employees I have ever had the privilege of working with. He was incredibly efficient and willing to go above and beyond to help with every detail of my move. It is hard to accurately put into a few words on a comment page how easy he made the transition and how appreciative I am for the hard work and obvious expertise he has.
Robert R | Expérience généraleKyle and all the staff were very friendly and helpful. Keep up the excellent job!
Carole W | Expérience généraleTony was a good guy to have at my drop off location explained the storage so Thoroughly showed me everything and I’m only 19 so I don’t know anything so he was a big help
Isaiah F | Premières impressionsMy daughter and grandchildren were with me at the storeage unit. There were several street / homeless people loitering on the grounds. One of them accosted us and continually badgered us with in appropriate remarks while we unloaded our U-haul truck into our U-haul storage unit. When I asked the desk clerk if there was a routine security patrol. He remarked that U-haul was not responsible for how people behaved and went on to say they had cameras and alarms to protect the units. Clearly this clerk was more concerned with property damage than customer safety. Things in a unit,are, after all, just things. It seemed to eluded him that there is a customer safety issue here. The clerk was cold and devoid of empathy, or simply obtuse, maybe all those things. Either way the point being a routine security patrol doesn't cost much and would deter the loitering and vagrants from hanging about U-haul grounds. Maybe you could teach some manners, empathy and perhaps constructive thought patterns to the desk clerk, doesn't think much about customer safety.
DEBORAH C | Premières impressionsGreat experience! Will definitely be back in the future for any storage needs.
Kayla S | Expérience généraleVery nice staff. They were very helpful in maneuvering our 26’ truck to the storage unit.
Mary H | Premières impressionsVery helpful staff! Easy access to indoor units
Leslie B | Expérience généraleEveryone working there is so polite helpful and friendly. Manager Kyle set the tone at this location. The result ? This is the best Uhaul location in the USA. And I have been to many
Vincent G | Expérience généraleLoved this climate control space. Easy access with the key card and carts available too.
sharon W | Expérience généraleIncrease video surveillance inside building and you'll have a regular fort Knox facility ;) (I've done law enforcement and ran security at multiple military and government contract sites so if you need any advice just ask) ps: Your a very professional guy and doing a great job. Uhaul finally has a facility manager that knows what he is doing and doing it well.
george c | Premières impressionsVery helpful staff as we were storing goods prior to a possible evacuation from a wildfire. The local tv news told of UHaul's disaster relief program. Thank you for a free month. Thus facility is excellent.
sharon W | Premières impressionsLove the customer service and the perfect location. Very very clean and would recommend everyone to use uhaul.
Annette H | Expérience généraleI really loved everything about my experience from beginning to end. The only thing I am disappointed about is that my indoor storage unit has no ceiling... I am nervous about my belongings being damaged. If there was even mesh on top I would feel slightly better, but the metal grid on top with massive square openings makes me think that creature friends will make their way into my unit. If that was resolved, I would happily and confidently suggest the storage units to anyone.
Jacqueline W | Premières impressionsThe person that took my information didn't get my name right so couldn't help me get into my informatioin.
Katherine B | Premières impressionsA couple times I went in there was nobody upfront waited for almost 30 minutes both times. I had to cancel a U-Haul truck three times and I had emptied out my storage and told them I was moving out and then I got a letter saying rent was due a week after and I moved out of the 2 storages I was in. I need to do better in this area
MARISELA H | Expérience généraleMy experience with U-Haul was great. I was at another storage for 9 months that I hated. I only move my stuff there yesterday. I love it there already. Everyone is so nice and polite. Ii wouldn't recommend the other storage I was in before to anyone but I would recommend U-Haul to everyone Thanks for everything... Stay safe. Barbara Sale
barbara s | Premières impressionsWent very well for me but there was 4 customers waiting by the time I completed my transaction. I believe he was working alone, I would suggest some help
Tamberlyn H | Premières impressionsKyle was patient and provided excellent service.
Tyler G | Premières impressionsThe folks at the uhaul were very nice. I love this new center.
CONSTANCE P | Premières impressionsExcellent service, convenient location, knowledgeable staff, and overall great experience. Merci les gars!
Teresa W | Premières impressionsHonestly the best service Ive had. Well informed efficient and professional. Gotta love it :)
Maria L | Premières impressionsUhaul has always been great to us, the staff is very helpful and friendly. I would definitely recommend you guys to a friends family and anybody on the planet , thank you team for the best storage experience. You had us covered like a u-haul.
Vincent P | Expérience généraleBoth employees working on 4/12/20 were very friendly and efficient they deserve to be acknowledged thank you
Debra F | Premières impressionsKyle, our manager at the Alvernon location in Tucson, is just excellent. Helpful, friendly, professional. Would recommend without hesitation.
Nancy E | Expérience généraleThe staff was wonderful. We had issues with the security card and it was quickly fixed. We had contact with 3 different employees while moving in over two days. They were all very nice and helpful.
Kelly B | Online Move InThis is a great storage place with very friendly, helpful people.
jenny w | Expérience généraleThe experience with telephone support and the the in-store member, Klay were all very good customer experiences. They were all professional, efficient and friendl.
FRANKLYN T | Premières impressionsThank you for a great staff and excellent facilities.
Alex O | Expérience généraleI have give compliments to the staff for being so friendly and courteous.
Michael S | Premières impressionsFast, friendly and very accommodating
stephen j | Premières impressionsThe UHaul staff was always very friendly and able to assist us when needed.
Wendy H | Expérience généraleThis is the best run Uhaul location in the USA. Managment at this location is top level. Glad I found this place
Vincent G | Premières impressionsVery accommodating and pleasant to deal with made a stressful weekend a little less so Thank you guys so much
Barry M | Premières impressionsKyle was extremely helpful. He went out of his way to help me solve an issue. It was refreshing to have someone so willing to assist me. Thanks Kyle! I appreciate you!
Sherry S | Expérience généraleEXCELLENT Staff, EXCELLENT Customer Service, EXCELLENT Facilities! 5 STAR +++++ BEST experience I have had with any storage facility, including other Uhaul sites. THANK YOU for all you do!!!!!!!!!!!!
CHERIE D | Premières impressionsUHAUL WAS GOOD AT ONE TIME BUT NOW THEY CHARGE STUPID RATES FOR EVERY LITTLE THING. ITS ALL ABOUT THE MONEY NOT THE CUSTOMER AT UHAUL!!
Randy Y | Expérience généraleTHE COURTEOUSNESS OF STAFF AND TRUCK RENTAL WERE GREAT!! EVERYONE WHO WAS THERE WORKED ABOVE AND BEYOND TO HELP ME. VERY GREAT PRICES TOO
Felicia B | Expérience généraleParticularly great staff. Always helpful and positive.
George E | Expérience généraleHave no problems with U-haul very helpful answered all my questions.
Greta C | Premières impressionsThe manager (Kyle Wright) took excellent care of me. I would absolutely recommend this Uhaul location to others. Because of great service received I recently rented a Sprinter van from this location.
Jeremy B | Expérience généraleNo issues whatsoever with the service received from this location.
James T | Expérience généraleExcellent
john Y | Premières impressionsNo issues, fast service
leslie B | Expérience généraleI moved across the country and utilized this storage. It was great! Thank you, U-Haul!
Richard B | Expérience généraleI love it
Norma J | Expérience généraleThey were courteous., friendly and professional.. They both went up and beyond the call. I was a mess but they made me feel welcomed. Merci
Lisa M | Premières impressionsThis place was great! Everyone was nice and went beyond helpful. Good people.
Jeff D | Expérience généraleWork people were very helpful. The facility is clean.
Frank B | Premières impressionsThe facility was safe and secure. Great place to store my furniture.
WILLIAM G | Expérience généraleRequeted a climate control but aasigned a non climate unit.
gary p | Expérience généraleService was amazing!!
EARBY R | Premières impressionsThe staff was friendly and helpful.
Vipul K | Expérience généraleStaff are rated as Excellent. The storage facility is clean. However, 1. only 2 carts available for all customers 2. only 1 door to to the facility, my locker is in the back-long walk
Paul S | Premières impressionsGreat customer service!!!
Shaina D | Premières impressionsThere is riff raff that hang around the units sometimes.
Michael K | Expérience généraleStaff was friendly and professional. Helped me out a lot. Would recommend using Uhaul storage for your needs.
GLENN D | Expérience généraleU haul was great. I will definitely return for services in the future if needed!!!
Michelle S | Expérience généraleLove the staff , very helpful
sam H | Expérience généraleLove the service like family
sam H | Premières impressionsGreat facility ! Wonderful service I recommend it!
mary a | Expérience généraleVery helpful customer service
Peter S | Expérience généraleNice facility - still new but kept up over the past year. Merci.
KATHLEEN P | Expérience généraleThese Guys Where Awesome.! Help My mom an i with a Box truck and Storage place. THANKS GUYS.
Angel P | Premières impressionsKeep doing what you’re doing!
frank c | Expérience généraleWalker was great! If he’s not a manager, he should be!
Juliet C | Premières impressionsGreat service and friendly employees
mary a | Premières impressionsAll the reps were friendly and helpful.
John V | Expérience généraleGreat...friendly people, nice facility!
Nancy E | Premières impressionsEasy and quick
Gina M | Premières impressionsKyle Wright is awesome. He handled our snafu very well and got us sorted out quickly and easily. He's a true asset.
Devyn B | Premières impressionsVery helpful, super easy and convenient! Loved the cleanliness of the facilities and the van! Definitely will be back and will refer you to my friends.
Deana F | Premières impressionsGreat customer service!
Holly E | Premières impressionsKyle and Gary gave me amazing customer service! They were incredibly accommodating and friendly. The storage facility is clean and safe. Je les recommanderais à n'importe qui.
Sandra L | Premières impressionsConcerned about people and their dogs living in units.
MELANIE D | Expérience généraleKyle, the General Manager, was awesome and so was another employee. They were quick to serve us and were respectful, knowledgeable, and helpful. Best U-haul place and experience I've ever had.
steve t | Premières impressionsWalker was very helpful with all the information I needed. Merci.
Becky G | Premières impressionsKyle, Nico and every employee I met went above and beyond to assist me with my questions, my concerns and even accompanied me to the unit to explain and clarify any questions or doubts I had!
Lita R | Expérience généraleVery professional and clean. The free use of carts is also a bonus.
Keionte W | Premières impressionsEvery staff person I encountered was friendly and helpful.
Wayne B | Premières impressionsMy only criticism is that it's seemingly impossible to reach the actual store by phone. Many times I had questions specific to that location, & could only reach a nonlocal agent, who couldn't help me.
Thomas J | Expérience généraleAll staff is great!
Alex A | Expérience généralebon
Hong Z | Expérience généraleGreat location
ELAINE L | Expérience généraleExcellent service à la clientèle
Kelley g | Premières impressionsVery friendly and helpful
Steven J | Premières impressionsGreat place
patricia f | Premières impressionsgreat customer service!
karla a | Premières impressionsMove out employee very helpful and polite. Excellent customer service
Maureen S | Expérience généraleClean, friendly employees
Vicki B | Expérience généraleGood customer service
Jacklin W | Premières impressionsTony was very nice, professional and he answered all my questions.
paula B | Premières impressionsStaff was very friendly and professional. Would definitely use Uhaul trucks and storage again.
GLENN D | Premières impressionsVery friendly service!
Dwayne S | Premières impressionsGreat staff especially Gary who I have dealt with in the past. This location is one of the best U Haul facilities I have done business with over the many years I have been a U Haul customer.
arthur j | Expérience généraleStaff was awesome
Alvaro S | Expérience généraleYour staff were always helpful and courteous
Lupe O | Expérience généralevery helpful
Shanti M | RéservationCompletely disgusted. After being attacked and rental stolen, after 30days I found out about a storage unit I was now being charged for. Tried to get help but no luck. Lost everything again
Orest M | Expérience généraleAll the employees where professional, attentive and courteous. The facilities were very clean and newer.
Elzy G | RéservationUhaul of Alvernon-Way exhibited excellent customer service from the beginning. The friendly staff and the secure facilities made a very difficult move from my house less stressful.
MARKEISIA V | Expérience généraleThe employees were very helpful, friendly and courteous.
Martin L | RéservationThis facility was really great, starting with renting my truck, then getting the perfect storage unit that was spotless, buying my lock on site, and also they communicated promptly and are pleasant.
pamala b | Expérience généraleGood facility overall. Access hours worked well.
Rosa O | Expérience généraleBig smiles and friendly warm service. Great Job
Steven M | RéservationVery friendly staff, convient hours and very secure location. I felt safe and secure every time I went. I never worried about anything happening to my possessions. I would recommend it to anyone!
sabrina a | Expérience généraleLoved the "free box" box in the lobby, and the return-unused-box option. How about a lock rental option too? Getting auto pay set up was a hiccup, but was resolved quickly and easily by friendly staff
Shanley T | Expérience généraleL
Thomas S | RéservationStaff very professional and helpful!
nerissa u | Expérience généraleGreat service!
Thea K | Expérience généraleVery Good Service, Making my daughters move to the University of Arizona a pleasant success. U-Haul employee was very polite. He gave well wishes to my daughter who will be a freshman at U of A.
Teresa L | Expérience généraleSuper friendly, excellant rates!! Generally very informative, really good experience.
Ralph S | RéservationWalker was very pleasant and helpful great customer service .
Michelle n | Expérience généraleno comments
Bonita G | Expérience généraleManager Jayson was super helpful, knowledgeable, and had great customer service.
Alex A | Réservationeasy check out, easy trailer rental with promotion included. Only one in the city to give me a usable unit with my 1 way. real good
Michael B | Expérience généraleThe staff was polite and professional and both getting and moving out of the storage was quick and easy. Thank you for the excellent service
Carlos K | Expérience généraleThe facility was always clean and well maintained. The employees who I have interacted with were always very friendly.
LInda H | Expérience généraleStaff was always helpful
daniel G | Expérience générale