Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Always superior in every department. It's why I've used U-Haul since the 90's…
Mark Trimm
Évaluation :
5
Le client n'a pas laissé de commentaire.
Martin Hernandez
Évaluation :
5
Not sure there is anything to improve. Great experience..
Steve Overholser
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sharonda StewardMoss
Évaluation :
5
Le client n'a pas laissé de commentaire.
Diana Vanwinkle
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shanda Barnhill
Évaluation :
4
We had made reservations over the phone with Philip uhaul team member . After arriving at the location in Toledo that our reservation was made for , we had nothing but issues ! The employee was struggling with the 3 customers that were waiting . He would start the process of one customer then move to another never finishing one customer at a time . He couldn't lovate keys for the unit that was on our contract . He had trouble directing us through the contract . Then another employee showed up . She said our reservation never included the price of the car hauler and was not apart of the contract we had signed . This employee was rude and threatened us . Then she canceled our contract . She then redid it charging us double . We left that location and went to the location on Reynolds road in Toledo Ohio . Jessica found our reservation for truck and car hauler that the previous location denied ever seeing . We left Reynolds location finally around 1:00 with both rentals we had reserved at 10am that same morning . Thank you to the employees of Reynolds rd Toledo Ohio location . After our experience we had that morning with the first location on Collin's in Toledo it left us tormented and uneasy with using uhaul for an important move we had to make from Ohio to Florida. I am currently renting a storage untit in FortMeyers flordia . We had a good experience with this location . I'm not sure if I would recommend uhaul to anyone close to me for important events
Jody Abrell
Évaluation :
3
Attendance need to take us out to inspect the vehicles before we leave. When we come back the same. No one did that. So, if any damage was done or if it wasn't done, we could be accused of doing something. Also, the gas and mileage is not looked at at that time. You just leave the vehicle and go home. They can tell you anything that you owe them and it may not be so. Better communication please.
Martha Adams
Évaluation :
5
Le client n'a pas laissé de commentaire.
Patrick Mahoney
Évaluation :
5
Le client n'a pas laissé de commentaire.
Andrew Grimes
Évaluation :
5
great, easy experience!
Tim Prand
Évaluation :
5
Sales/Customer Svc woman & Installation Man Bobby were BOTH outstanding at their jobs and just darn nice people!!!!! We had concerns about how the hitch would look on our beautiful brand-new 2024 Toyota Prius Ltd...... they help put our worries to rest before the installation. We are completely delighted & grateful for such nice professionals.
DANIEL POLLOCK
Évaluation :
5
Le client n'a pas laissé de commentaire.
Therese Brown
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeffrey Roberts
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jeff Schaaf
Évaluation :
5
Le client n'a pas laissé de commentaire.
Corey Cooper
Évaluation :
5
They were open when they said they would be. They had a good trailer ready for me. The staff were affable and helpful even at the early hour. No improvements possible in my book they were great.
zack silverman
Évaluation :
4
Le client n'a pas laissé de commentaire.
TERRY MICHALIK
Évaluation :
5
The customer service was excellent from the moment I called to pickup and return of the truck.
Wendy Steele
Évaluation :
5
I don't see any issues you guys were great..
John Hoag
Évaluation :
5
Le client n'a pas laissé de commentaire.
Eugene Burgess
Évaluation :
3
I was quoted $107 plus tax and insurance, when I turned it in, they told me the quote was wrong and I had to pay $9 more.
Ali Omair
Évaluation :
5
Both attendants on departure and man on return vwey cordial
Michael Shaw
Évaluation :
3
Le client n'a pas laissé de commentaire.
LUIS RIVERA
Évaluation :
5
Le client n'a pas laissé de commentaire.
George Hack
Évaluation :
5
Le client n'a pas laissé de commentaire.
Heather Hobson
Évaluation :
3
Le client n'a pas laissé de commentaire.
Johnathan Jennings
Évaluation :
4
Le client n'a pas laissé de commentaire.
TERRY MICHALIK
Évaluation :
5
Very helpful staff, very helpful manager, excellent experience.
ALISA GOLDEN
Évaluation :
5
Some coffee and small bottles of water
Wayne Thomas
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dustin Wells
Évaluation :
4
It would be a great service if we could pick up after hours. You could have keys in Amazon-like lockers at the location and use electronic signatures for contracts. I like the after hours drop off very much.
David LaFleche
Évaluation :
5
Very simple process with helpful staff.
Brian Lambert
Évaluation :
2
Customer service the day of the actual rental was perfect! Lamont helped us every step of the way. Prior to returning the rental my husband was hung up on 6x the representative was very rude and would not listen to what he had to say he had to call a total of 11x I order to resolve an issue.
Kristen Juhasz
Évaluation :
1
I was charged an extra $226 because of an error when writing down mileage. I understand that mistakes happen but I was already tight on money and have to wait 3 to 5 business days to get my money back. So now after moving I have to wait to get necessary things for my place for myself and my daughter until my refund is issued.
Andrea Heminger
Évaluation :
5
Excellent service à la clientèle
Earl Caswell
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROMEO MARTINEZ
Évaluation :
4
passenger side windshield wiper was broke and resulted a very bed arched scratch in windshield!
Doug Reed
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ben Schlachter
Évaluation :
5
Workers were very helpful and friendly!! They deserve a raise!
Rob Schmidbauer
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joshua Lincycomb
Évaluation :
5
Le client n'a pas laissé de commentaire.
Houda Saqui
Évaluation :
4
Le client n'a pas laissé de commentaire.
Roger Estep
Évaluation :
5
Return mileage money when returned.
Claudia Parsons
Évaluation :
1
Overcharging smh
April Fulton
Évaluation :
4
I can't believe you would charge me $20 because I didn't scan some little square on my contract. I treat your equipment like it's my own. Felt like a kick in the shorts.
Mark Miller
Évaluation :
5
front desk and assistant who hooked up trailer were awesome
Andrew Winkle
Évaluation :
4
Le client n'a pas laissé de commentaire.
Levi Launder
Évaluation :
5
Lamont continues to be a GREAT representative for your company. He is always knowledgeable, helpful, and courteous. I rent trucks with Uhaul probably 20-25 times a year, and while there are closer locations - I use the Reynolds Road location because I am always satisfied with their service and equipment.
Ian Mcclellan
Évaluation :
4
From pick up to drop off the employees were professional, going above and beyond to help through any issues.
Matthew Tkaczyk
Évaluation :
5
Le client n'a pas laissé de commentaire.
Laurie Green
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joseph Poddany
Évaluation :
1
The Uhaul Led wasn’t working!!
Ridha Alfaraj
Évaluation :
5
Very helpful during both pickup and dropoff. Were accommodating with altering drop off time for me.
Jacob Oberle
Évaluation :
5
Le client n'a pas laissé de commentaire.
Scott Hamner
Évaluation :
4
Thanks for your help
Raymond Wilson
Évaluation :
3
Le client n'a pas laissé de commentaire.
Candace Glaspie
Évaluation :
5
Le client n'a pas laissé de commentaire.
Denamos Moore
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dean Watson
Évaluation :
3
There were no furniture pads with my truck, I had to go get them myself at another location. Frustrating
Zack Howard
Évaluation :
1
I had made the reservation with zero issues but then had some technical issue I needed to get past with the U-Haul app. The gentleman on the phone was very professional and nice and I explained to him that I fully understood my issue was more on the tech side of things and that I'd be fine with calling a customer service number. He continued to try to help me for a minute more and then this extremely rude woman/girl just got on the line and interrupted our conversation and just said, "look we can't just sit here and stay on the phone like this with you …" The gentleman's name that was great was Terry- I don't know the girls name but my goodness … extremely rude and has no business being anywhere near customer service. Outside of her there were no issues, but I won't be using this location ever again.
Steve Leichty
Évaluation :
5
Le client n'a pas laissé de commentaire.
larry mccutchan
Évaluation :
2
The truck sounded horrendous and the customer service rep at the counter was extremely rude. Previously had good experiences at this location.
Michelle Lechlak
Évaluation :
4
What happened to me has soured my whole impression of U-Haul and I will not be renting again!! I was honest and said that I was taking the trailer out of the local area and the attendant told me that they had a trailer that needed to go were I was heading so I accepted it thinking I was helping out. When I dropped the trailer off I got a big surprise! I only used the trailer for 26 hours and was charged $575!!! When asked why so much I was told (after the fact) that they have a minimum of 5 day rental outside local area and I cannot take the trailer back as it was turned in and would cost another $575 to take it back!!! I was duped into believing you ran an honest business and would not screw your customers but here I sit without any lube!!! I will be contacting the better business bureau and the local media about this shameful display of abusing your customers. I will not be renting from you again and will be notifying all the agencies I am part of to stay clear of your company!!!
MArk lauer
Évaluation :
5
Check-in was quick and easy, a real no-hassle experience. Merci!
RICHARD MCDANIEL
Évaluation :
5
Le client n'a pas laissé de commentaire.
Charles Rooks
Évaluation :
5
Le client n'a pas laissé de commentaire.
LASHONDA SPIVEY
Évaluation :
1
Smoke-filled cabin, filthy exterior where you couldn't inspect it properly before leaving, wrong gas level, needed oil change. Been going there for years. Has steadily declined. Not having many other options is the problem.
Roswitha Jordan
Évaluation :
1
Not going there again
Shota Lekashvili
Évaluation :
4
It could be a little warmer in the waiting area 🙂
Bruce Kern
Évaluation :
5
Le client n'a pas laissé de commentaire.
Walt Valo
Évaluation :
5
Our rental experience was very easy and very smooth, no problems. The U-Haul team at the Reynolds Road location was very helpful and courteous, we'll be back the next time we need a rental.
Grant Martin
Évaluation :
5
Friendly customer service
Leland Proshek
Évaluation :
4
Le client n'a pas laissé de commentaire.
Ning Lei
Évaluation :
4
I ended up testing positive for Covid during trip, I dropped off the truck at this location because I had worked with them before and they were great, but they were not the drop off location that the NC U-Haul people chose for me. Something that would help future renters is allowing the drop off locations to be more fluid. I absolutely did not want to be face to face with a human and was far to sick to drive an additional half hour to drop it off, I believe I might have been charged for this as well. Overall I will think twice before I rent another U-Haul truck, this last experience was really not a good one, your truck needs some serious attention that it never got. The NC location needed to do a 100 % better job of receiving the truck and verifying it was ready for a new renter. IT WAS ABSOLUTELY NOT!!!!
MELISSA GUNN
Évaluation :
5
Only if Jessica wasn’t working I would go and tell others to go there
Ahmad Alkhateeb
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cristal Quan
Évaluation :
4
Le client n'a pas laissé de commentaire.
Louis Englund
Évaluation :
5
Le client n'a pas laissé de commentaire.
BARBARA CLARK
Évaluation :
5
When I picked up the rental the fuel tank was 3/4 full and I took a picture of the gas indicator so when I returned the truck I put in 3/4 of full and during the close out of the returned rental, I was charged an additional $10 for gas which that part of the rental was a rip off.
darlene mathis
Évaluation :
5
Reps were very helpful
Tyler Hensley
Évaluation :
1
Brought it back around noon and the lady was rude and disrespectful for no reason at all
Blake Bieber
Évaluation :
5
Raven is a great employee. Very friendly and competent!
James Knepp
Évaluation :
3
I would recommend telling your customers about the tow package on the trucks. I used 2-1/2 tanks of gas because the U-Haul rep didn't advise my about the tow package button. The truck sounded like the transmission was going. When I brought the truck back, the young man looked at me like I was a stupid woman. " Did you turn the tow package off ?". When I went to fill the tank when I was done with it the gas pump stopped would not allow me to put any more gas in,it was only half full.
Martha Gribben
Évaluation :
4
The rental process is very slow, the need for 3 different contacts for the rental purpose is over the top and it does not make any sense. Finally there should be a disclaimer stating that the minimum miles to hold the rental is 50 miles and then only charged what ever you consume.
Alejandro Uribe Mejia
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kevin Andriot
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joshua Auxier
Évaluation :
2
Manger was rude, short coming and seemed miserable
MIKE LAPLANTE
Évaluation :
5
The girl who helped me get the rental was super nice. Then the guy who checked me with my rental was also great I really enjoyed my experience with this location
Rosen Dennis
Évaluation :
5
Service was excellent and the trailer hitch wiring that was installed works perfectly. I was very impressed with the high quality of the operation of this facility.
William Midden
Évaluation :
5
Le client n'a pas laissé de commentaire.
roger kinnersley
Évaluation :
5
The employee who got us checked in and set up (Jessica?) was the only employee working and was busy the morning we came but she was very helpful, professional, efficient and super nice. Great customer service! Merci
Jeannie Wagner
Évaluation :
5
Representative was John, such a great guy
Frank Angel
Évaluation :
5
Le client n'a pas laissé de commentaire.
Eugene Burgess
Évaluation :
5
Great friendly customer service.
Kevin Napper
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joshua Stark
Évaluation :
5
Lamont was very helpful…!!! I will be back…..well stocked store
Douglas Beat
Évaluation :
5
Uhaul gets 100 % a+
Daniel Roman
Évaluation :
5
Le client n'a pas laissé de commentaire.
Scott Bliss
Évaluation :
5
Jessica was professional and courteous!
Joseph Almazni
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Brandon Pritzl
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Charles Woolridge
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Brandon Pritzl
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Scott Ordway
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Scott Ordway
|
Premières impressions
Évaluation :
1
I will never ever use you all again.
David Rodriguez
|
Expérience générale
Évaluation :
5
The team was young, knowledgeable, professional and friendly. It was a joy to see our young ones stepping up and running a business
Diana Stewart
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cassandra Peterson
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Barry Diesing
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
JACOB KERSHNER
|
Expérience générale
Évaluation :
2
Firstly the staff was cool and helpful! I only had trouble with my storage unit itself! It was leaking inside and should not have been! The staff was very helpful whenever it came to trying to help me with this situation but in all my clothes were ruined along with lots of my children's clothes, shoes, and toys along with a few other household items and jackets, coats, hoodies ruined. So get insurance and be safe than sorry.
Phyllis Burbridge
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Allie Mouser
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
dajah johnson
|
Expérience générale
Évaluation :
5
I received an excellent service from a local U-Haul store. The employees were very nice and helpful. I was surprised when I received 1 month free storage as I was moving my stuff. Overall, I received an outstanding service and I will recommend U-Haul to my friend and family.
Henok Derbew
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dawasha Wainwright
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Keianna Walker
|
Premières impressions
Évaluation :
4
Costumer service was very nice and they helped me even with a few complications. It is a very tedious process but it is worth it especially for safety and security reasons. I would highly recommend though… they looked out for me because I needed to get in after hours!
dajah johnson
|
Premières impressions
Évaluation :
4
I was Over charged the manager had to fix it and still haven't received the payment then when I moved out 9/30/21 I let them know I was moving out of the storage unit when I purchased the truck and on 10/3/21 received email about a payment. I called about the storage payment when I received email and the MANAGER same one who claimed to have returned my over payment for truck rental was RUDE. NO CUSTOMER SERVICE TRAINING AT ALL most of store team just unprofessional My move out date is NOT THE 3 I moved out September 30 return truck Friday
thessa canty
|
Expérience générale
Évaluation :
2
Went to unload the truck two male employees were there had locked gate and won’t let me in to unload 5 appliances and had to extend the truck rental it only would of taken 15 minutes so disappointed with there actions
thessa canty
|
Premières impressions
Évaluation :
5
Everything was good
Phillip Simmons
|
Expérience générale
Évaluation :
5
Ms Jessica was very knowledgeable or her job duties and the staff members was very nice & friendly.
vincent perrin
|
Expérience générale
Évaluation :
2
Communication suck, my lock was never fixed and I was only using the storage for two months and had mice feces in all my things . Had to throw away white curtains.
Tyshay Mccree
|
Expérience générale
Évaluation :
1
Hello, my name is Yang Liu. I wanted to speak to your customer service. There was severe water/rain leakage during the months I rent the U-Haul storage. All my stuff were damaged, incurring huge loss to my family. I rent 3 U-Haul trucks, traveling thousands miles to move my belongings just to find out they were all damaged by awful rain water. The condition has been confirmed by the insurance company. I need your customer service support to refund my truck and storage rent. my email address is ericliutexas@gmail.com. Badly need your customer support.
Yang Liu
|
Expérience générale
Évaluation :
5
The lady I spoke with was very helpful.
Delana Richardson
|
Premières impressions
Évaluation :
1
Did not have the uboxes ready or in the system after confirming a few days ago. switched them at the last minute and made the movers wait there over an hour for them. did not put in the safety pads.
mary Badeen
|
Expérience générale
Évaluation :
5
Friendly, accommodating, and prompt service helped make a stressful move much easier!
Scott Curtis
|
Expérience générale
Évaluation :
5
A+ experience
joanne mollica
|
Réservation
Évaluation :
1
I called to make reservations for a truck and they told me that they were out of trucks so I called the 1-800 number and they told me sure they have trucks
Janet K Ware
|
Expérience générale
Évaluation :
3
We were told by UHaul Cust Svc to pick up at 5Pm. The staff unaware of the appt and unenthusiastic about helping us. 2 hrs later we left with the box. Poor comm between Uhaul Cust Svc and loc ofc.
phil kirk
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Expérience générale
Non les évaluations ont été soumises pour cet établissement.