Customer Reviews for U-Haul Moving & Storage at Ridge Rd

7 565 évaluations

1875 E Ridge Rd   Irondequoit, NY 14622
(Between Goodman and Culver Rd)

(585) 467-8330

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(585) 467-8330

1875 E Ridge Rd
Irondequoit, NY 14622
(Between Goodman and Culver Rd)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTOR M CRUZ 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Matt Quinn 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacqueline Ellison 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLEMARIE SCHULER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan Lopez 
Évaluation :
5

Todo bien como esta

Maritza Luna-Cruz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol Heredia 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa Buscemi 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Salim Nasim 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAT CAPRICE 
Évaluation :
5

Thk

Waldemar Soto 
Évaluation :
4

All good👍

Maureen Ruisi  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gordon Gay 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan Mason 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lloyd Warren 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Garlock 
Évaluation :
4

Outside driver door lock didn't work. I had to use the passenger door and crawl across the seat. Vehicle was dirty from lock oil spilled down both doors and paint spilled on the left rear bumper and license plate. To your credit, the staff people were friendly and helpful.

Francis Celona 
Évaluation :
5

Fast and very friendly!

Steven Skerrett 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly Freeland 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MAUREEN RUISI 
Évaluation :
3

The employees that work for U-Haul are liars.. Rent on March 1, 2024 4:30_ 8:30 for 4 hours. We returned the truck at 8:07 p.m. on March 1, 2024 with fill tank of gas... We drop the key in the drop box make sure the doors was lock... They should just charged us$ 55.89. I got a emil for a bill saying we retured the truck March 2, 2024 @ 7:00 a.m. n they charged my credit card $78.95.. They ripped customer's of their money and they put information in the computer the wrong wayof returning truck so they can get extra MONEY. They do false advertisement also. But it dont be in fine print at all. So please be very careful renting from u haul equipment in trucks... If you rent for 4, 8, or 10 hour's make sure u have it back withing 2 hours. When returned the truck put keys in the employees hands and also get your receipt the same day...

royshanda watson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK INDOVINA 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Antoinette Mitchell  |  Expérience générale 
Évaluation :
1

They had one worker working the desk and it took over 1 hour from the time arrived to get up to the desk to get the trailer I rented. The process of paperwork is very slow even if you checked in online.

MATTHEW BOTTONE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katrina lewis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mariliz franco 
Évaluation :
4

The driver door would not unlock with key had to climb in from passenger side, Door on truck was so hard to pull up and down needs WD40 also the Lock to lock the back door was very hard to lock and unlock!

Saretha Cunningham 
Évaluation :
4

No problem with equipment. Only issue is not enough staff. Had to wait 45 minutes when I picked up trailer. No one to help when I returned because line in the office was long.

David Rosso 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pedro Rosas 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jean Candeias 
Évaluation :
5

Excellent service thank u so much

mary leak 
Évaluation :
5

Le client n'a pas laissé de commentaire.

louis morales ROSADO 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dorothy Cirrito 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ana Colon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Licata 
Évaluation :
1

Truck wasn't properly inspected which resulted in my driving it with the oil change and check engine light on. Then they gave me about 100 in gas charges even tho I returned it at the level they gave it to me. Apparently that's a 30 up charge alone. Customer service left me waiting on hold for a supervisor who never showed and the movers the recommended showed up 4 hours after there confirmed time.

DANAM CANNON 
Évaluation :
5

Very nice employees

Lucrezia Mazza 
Évaluation :
5

The woman that checked me in was wonderful and worked extremely fast and knew exactly what she was doing! Seemed Like she was balancing quite a lot of things that were going on all at once.

Warren Hawes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LaShawna Moore 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda Rosa 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david jansen 
Évaluation :
3

Very busy location need wxtra help around beginning of month

Mychelle Appleberry 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey wojnowski 
Évaluation :
3

The vehicle we used was very dirty. The chairs were full of white pet hair and it smelled like an ashtray. The location only had one person working with customers which made us wait over 30-40 minutes to pick up and return (each time). There was another staff but he was in charge of sweeping the back of tye trucks or sweeping the office space.

Alexandra Diaz 
Évaluation :
5

Good people to work with..

chris brown  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natalie Alvarez 
Évaluation :
5

Customer service rep was very helpful, so pleased with services. would definitely recommend.

CORENED WIGGINS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloria White  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alicia McCain 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karoline Roman  |  Expérience générale 
Évaluation :
3

Well - your computer system was somehow down and the employees here seem to be in some sort of workaround mode. I'm not sure what happened but it took ~50minutes to pick up a truck. Being generous on the return time was appreciated. I would think filling the truck up with gas so all I had to do was top it off might be an easier to accomplish task. I think I filled it too far and I don't think you refunded me. The truck worked well enough, and had no big issues. I wouldn't call it clean exactly - and the floor was wet. But that really didn't bother us much.

Daniel Burnett 
Évaluation :
3

The truck I rented Leaked Water in two spots and got the Bed Mattress Wet and Boxes Wet . If you could have someone call me back that would be helpful.

don markajani 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nathan Dederick 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KARL JOSLIN 
Évaluation :
5

Very good customer service

Dilip Lamgade  |  Expérience générale 
Évaluation :
5

Rented many trucks from you. Doing ok so far. Thanks

STEWART ROWE 
Évaluation :
5

Great customer service from beginning to the end of the process!

Anttwan Brown 
Évaluation :
5

This location was able to fit all my needs for a good price & staff was very kind and educated me on what would be a best fit for me.

Ivelisse Santago  |  Premières impressions 
Évaluation :
5

Customer representative and service was over the top!

george jackson 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Tolga Kahya 
Évaluation :
3

Place. Tried changing me extra

Joseph Benincasa 
Évaluation :
5

Excellent staff but facility is understaffed resulting in long wait time for service.

Dave Walker 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deja Hannah 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GARY Vanbortel 
Évaluation :
5

Jim is great!!! Dude is awesome

Jerome Hill 
Évaluation :
1

The worker was mean and nasty

dwayne davis 
Évaluation :
5

Great service. Thank you!!!

Frankie Hernandez 
Évaluation :
5

maintain the same level of excellent service

chester jackson 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Antoinette Mitchell  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandy Duet  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GREGORYALLEN BOCCARDO  |  Expérience générale 
Évaluation :
3

They seriously could've used another person working there as we were held up for half an hour while the one person helped somebody else who needed to tow a car. This made us late for the moving people who we hired. But the truck ran great, and except for the fact that they didn't include the moving blankets we paid for, I really can't complain. Well, not more than I just did anyway, lol.

bruce diamond 
Évaluation :
5

Le client n'a pas laissé de commentaire.

terry trudeau 
Évaluation :
5

I did online checking but when I went to the location they had me go to the checking process again that's my complaint.

Jasmily Cortes 
Évaluation :
5

Excellent service à la clientèle

Sean Mclaughlin 
Évaluation :
5

Excelente Service Professional

sanmahtios perez 
Évaluation :
4

went smoothly

Maureen Ruisi  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yu Qi 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry Burgess 
Évaluation :
5

Excellent & friendly service. Wouldn't change a thing

John Kuitems 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jodi Aman 
Évaluation :
1

Online scheduling and service had to intervene to get us our truck

Ann Kiene 
Évaluation :
5

This was a great, easy, friendly rental experience! The truck drove well and fit our needs for the day, but the staff working there were the best part of the experience. Keep them happy - they deserve it!

Megan Burns 
Évaluation :
3

When had 3 Uhaul storages from June until now and after Rented many trucks in the recent months and never any discounts, we're veteran, and senior citizens, I guess that doesn't count. We had late fee's put upon us that wasn't our fault, I feel we should have gotten refunded for that. We used storage and truck rental from June up until now drove from Bflo, get to Rochester Uhaul was closed, we had to drive back to Bflo, because we we're storing our property here in Rochester until our property purchase closed, and drove back here the next day cost us$325 For a one-way rental, they forgot we had a storage but couldn't get in.

Mary Benson Smith  |  Expérience générale 
Évaluation :
3

I walk in the attendant asked me if I'm dropping off the truck I said yes and he put his hand out for the key he's helping other customers at the time, and asked me if the fuel at same level of the time I picked up the truck I said yes it pretty much empty and he said okay he's will send the receipt through email. When I got the receipt I was charged $49 and change for the fuel when I returned the truck it's was a bit more left than when I picked it up.

Jean Putthasy 
Évaluation :
5

Great customer service always polite

Michael Derise 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT THOMPSON 
Évaluation :
4

The truck we rented was all smashed up in the front. The cab was filthy. When I got home with the van, I cleaned it thoroughly. The customer service was fantastic. The rate that it cost to rent good. The actual equipment was less than satisfactory.

Jeff Lancy 
Évaluation :
2

Took too long with person asking questions and didn't bother to acknowledge my presence

nellethia francis 
Évaluation :
1

The employees are great......but I will never visit this U-Haul place again because I had a storage unit here and all my things are dirty and went straight to the garage because it have mice and rat poop everywhere my stuff was broken I am so so disappointed and sad I lost so much of my kids stuff and have to start over now it's so not fair.

Maria Solis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FARID MUELLER 
Évaluation :
2

I did not receive a readable invoice.

Arthur Bechhoefer 
Évaluation :
1

Penske here I come Bait and switch is not wxceptable

MARK spade 
Évaluation :
5

Check-in was expedient and hassle free. Truck worked as needed and dropoff was a breeze. Terrell was a ray of sunshine on this drizzly Saturday afternoon so his camarederie was much appreciated

Tara Baer 
Évaluation :
3

Maybe one more register maybe it will move quicker.

Audrey Couser 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alexander much  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Damon Thomas 
Évaluation :
5

Easiest way to rent an urgent truck.

Yevhen Turiv 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david miller 
Évaluation :
5

Perfect

Carene Oliveras 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Garfield Jones  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erica Poole 
Évaluation :
5

Customer service was fantastic.

Sean Mclaughlin 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Scott Laffer 
Évaluation :
1

Rat infestation 8 in damage my property

andre gaskin  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bill Holley 
Évaluation :
5

Person met me when I arrived and made the drop off process very simple.

Eric Sedore 
Évaluation :
3

I got yelled at by the desk employee for using self check in that i signed up for because he wanted to give my truck to someone else and make me wait. The gentleman that i returned the truck to however was great.

Andrew Weaver 
Évaluation :
5

The trucks needs maintenance not good mileage and dashboard reading engine trouble

Traci Darrisaw 
Évaluation :
5

Nice GM and the gentleman that took the vehicle back was really nice and pleasant

Scott Reeves 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Stacey Mitchum 
Évaluation :
3

Online check in speeded up prices at chrck in

Sally Nordquist 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul Karlsen 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark Hyde 
Évaluation :
3

Truck was dirty and ran like garbage

Crystal Wigington 
Évaluation :
4

Other than a leak that we are currently in contact with U-Haul about, everything else was awesome. The staff are well mannered and spoken and are always a pleasure to talk to

Johnmichael Nicholson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janika Graham  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolyn Huther  |  Expérience générale 
Évaluation :
5

Excellence was achieved by the Center's GM Victor Romano. He deeply and patiently listened, then professionally presented the array of products and services the Center had to offer. Great leadership!

ELDRIDGE EDWARDS  |  Premières impressions 
Évaluation :
5

Great Job

Robert Merkel  |  Expérience générale 
Évaluation :
4

The associate was very informative and helpful!

Clenita Thomas  |  Premières impressions 
Évaluation :
5

It’s very nice and big space and easy to unload the items and very safe and I love it

Dilip Lamgade  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

joseph martone  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVE FUSS  |  Expérience générale 
Évaluation :
5

Everyone was efficient and friendly

Rosemary Ortiz  |  Premières impressions 
Évaluation :
5

All staff was very helpful and respectful very knowledgeable I would definitely refer a friend to the location that I use thank you for the outstanding service.

Gregory Mcknight  |  Premières impressions 
Évaluation :
5

Merci

Angel Padilla  |  Expérience générale 
Évaluation :
5

Staff were very friendly and helpful. Definitely recommend them.

Amanda Newton  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carmen velez  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DORIASHANETT SMITH  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

emanuel appelbaum  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Domoniquec Washington  |  Premières impressions 
Évaluation :
3

When I moved all of my belongings out, there was a tone of rat poop around my things. I would suggest getting something for the rat's. I had no food in my storage.

Brianna Buntley  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ginine St George  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary Ditch  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patty Schum  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANIEL PESCA  |  Expérience générale 
Évaluation :
1

My storage unit had rat feces and the smell of urine from rats

lisa Kilgore  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorna Wright  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna McKinnon  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Geraldine Thomas  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ernest Mackey  |  Expérience générale 
Évaluation :
1

I was expecting a refund but I was charged….. I had to find a storage unit at a different facility

Brittney Brown  |  Expérience générale 
Évaluation :
1

I made my reservation online. Called to say I would be arriving after the close of the business office . Employee stated that was not a problem,that I would be sent a "link" that would walk me through everything and we could unload until 10:00pm. Drove 3 hours to arrive with a 26ft truck full of belongings and nowhere to put them. Was on the phone with customer service for a combined time exceeding 2 hours and EVERY customer service representative forwarded me to another. There were 5 total all of whom stated that they could not help me. I slept in a car all night because we did not have money for a motel. When we went back at 7:00 am we were given an old truck trailer to put our things in which is not even protected behind a gate. No apologies were conveyed by staff for any of the inconvenience. None!!! No offer of refund or partial refund. No remorse over the situation. The most disgusting customer service situation I have ever experienced. I would not recommend Uhaul to anyone.

Christine Bouwens  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aniyah Adei  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roberto NATAL  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara Sellins   |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANTHONY CALLEA  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Caroline Simpson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kalina Huggins  |  Premières impressions 
Évaluation :
5

Friendly and convenient atmosphere

Janet mcclain  |  Expérience générale 
Évaluation :
2

My items were ruined while in storage and I was told that there were no leaks but my mattress as well as chairs were water damaged

Michelle Calvin  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eyvette walker  |  Premières impressions 
Évaluation :
4

there was broken glass in my unit as well as right outside the door, but overall good

Peter Schuck  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Simone Miles  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Romonda Manning  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Courtney James  |  Expérience générale 
Évaluation :
1

I have quite a few storage units at my local U-Haul. My latest one was supposed to be 10 x 20' it is closer to 9 x 19'. I had to get the smaller unit because they didn't have any larger ones available. I've had quite a few problems with re-renting the larger units. I've spoken with the general manager, I've tried contacting his boss by phone and email where I have received no reply. I've called the 1/800 #and I have emailed the corporate office and I have not received any reply. I want as far as to text the CEO of U haul who put his phone number online, also to get no reply. Their units are convenient and less expensive but customer service is something they do not have.

Reina Collins  |  Online Move In 
Évaluation :
3

I hope not to have the problem she incurred with mice dropping. Had she remained me before I would not gabbed rented the unit. Please be mindful

Janet mcclain  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy Quattrocchi  |  Expérience générale 
Évaluation :
2

They have mice. I had to throw out a lot of chewed up pooped on and stain items. It's the reason I left that storage.

aaliya Scoll  |  Expérience générale 
Évaluation :
5

Thank you! Staff was helpful in showing us the various storage units, and answered all questions during viewing so we could make our decision. Merci.

Mary Mitchell  |  Premières impressions 
Évaluation :
2

Did not honor Uhaul deal for 1 free month of storage when I had booked a trailer for rent. Storage unit had a roof leak and they did not seem to have interest in the complaint or trying to address it. Was told Uhaul insurance would contact me in 10 business days and have not been contacted after a month.

Michael Minarich  |  Premières impressions 
Évaluation :
4

Excellent service

Angel Delacruz  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen Bailey  |  Expérience générale 
Évaluation :
2

They had rat feces in the storage area the guy gave me a contract but said something totally different from what it said charged me 140 for abandonment I went in last Friday one of the other guys told me that I have until Monday at one pm since I paid Friday and did not start collecting my things till Saturday went back Monday was told by the another guy that looks like he's a functional alcoholic that don't know why he told you that

angela smith  |  Expérience générale 
Évaluation :
3

Would appreciate moe extended accessibility if only one or 2 days > ,evenings. Hard when working til 530 every day.

MARY ANNE DECK  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Loretta Cross  |  Expérience générale 
Évaluation :
2

Storage unit had roof leaks which damaged furniture. Poor lighting when dark out. This storage unit was outside security fence which was unfortunate. Door was very difficult to open. They did not honor free month of storage with rental of trailer offered from uhaul website.

Michael Minarich  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERTC JR WOOLEVER  |  Premières impressions 
Évaluation :
2

Place was filthy when I rented it . I called to have it cleaned out before I arrived to store some household contents and the manager said he would get it cleaned. I had to clean it myself. Manager was not available. I have used this facilities three times over a number of years but will nevever go back. Found mice feces on some household items due to holes in back of rental space A very bad experience!!!

William Maddison  |  Expérience générale 
Évaluation :
2

All of my furniture and boxes were covered in mice/rat droppings. I had to throw away lots of very expensive items because of this. Very disappointing.

Tiffany Bostick  |  Expérience générale 
Évaluation :
2

Staff is great and helpful and the facility is secure..however mice decided to nest in my unit and destroyed my couch. Mouse poop over many of my items. Definitely disappointed in that aspect.

Patrick Barry  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

stephanie tillman  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Thomas Varland  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian Strawser  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brandon Nelson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIA BACHTELL  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawnta Sullivan  |  Expérience générale 
Évaluation :
3

Increasingly there were discarded items left outside units and not cleaned up for a week or more. Always very hard to find help at this location. Staff helpful if you could wait long enough for someone to finally speak w you.

Judith Ames  |  Expérience générale 
Évaluation :
5

Enjoyed it very well and It’s well worth it.

Angel Hernandez  |  Expérience générale 
Évaluation :
3

Good experience. Only complaint is that even though my parents removed theyre itens at the beginning of the month they had to pay for anentire month. Should have been prorated

cheyanna grant  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jessica Ortiz  |  Expérience générale 
Évaluation :
5

Great service

caridad velilla  |  Premières impressions 
Évaluation :
1

Storage facility was full of mouse crap all in my facility there were no boxes anywhere around the U-Haul facility I am very disgusted with how my stuff got ruined mentally this has been stressful also the cost was absolutely terrible since I had mouse crap everywhere in my stuff

Petra Michels  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas Varland  |  Premières impressions 
Évaluation :
5

Timely efficient friendly

Terry Perry  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIA BACHTELL  |  Premières impressions 
Évaluation :
5

Very good service ✅

carolyn weathersby  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Keirra Cox  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Victoria Jones  |  Expérience générale 
Évaluation :
5

Kyle the manager helped me out big time. I forgot to "move out" of my unit and remembered when the reoccurring charge came up. He "moved" me out of the unit and reversed the charge without me having to go there. I really appreciate the help.

LIDIYA KLIMCHUK  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ralph Weidner  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delos Wheeler  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jessica Ortiz  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ASIA SANTIAGO  |  Expérience générale 
Évaluation :
5

I appreciate use of the cart's to help with storing my property. I also believe all of my things will be safe at U-Haul.

Cynthia PARSON  |  Premières impressions 
Évaluation :
4

We had a great experience with the uhaul employees and location but the property I had in storage was covered in mouse droppings when we went to move out. So I had to repack everything and spray mattress down.

BRANDY ALEXANDER  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Melody Henderson  |  Premières impressions 
Évaluation :
1

Unit was filthy and had an odor. Called manager and he said he would have it cleaned up by 2:00 pm as I was on my way with a load at 4:00 PM. Needless to say it was not cleaned up. I f do I'd it myself. Called but got the central number and did not want to wait in line to complain.

William Maddison  |  Premières impressions 
Évaluation :
1

I reserved an indoor large storage unit for my 2 bedroom apartment and was notified when I arrived that my reservation had been essentially given away. I was only offered the option of an outdoor storage unit which I did not want but had no choice but to use. The staff did not offer any explanation or accommodations for possible other locations. Will not be recommending.

Charitie Hill  |  Premières impressions 
Évaluation :
4

The storage unit isn't clean when we first got the unit to storage our things. The staff member didn't tell the truth about claiming the storage units were clean.

Grace Holland  |  Premières impressions 
Évaluation :
5

No comment

Julia Triplett  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AIDA HERNANDEZ  |  Premières impressions 
Évaluation :
5

Very nice people very polite

Julia Triplett  |  Premières impressions 
Évaluation :
1

I will never recommend this places it was felty with mouse poop was dirty fist they gave me a storage that had a lock on it can’t unload until the next day that I had to give the truck back bc I ask to extend the same day I rented for them was impossible help a client out bc the truck was reserved by an other client I cancel the storage but stay with the truck now a will be charge for not bringing it on time they SUCK!!!!

Teresa Ramos  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joseph A Born  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ralph Weidner  |  Premières impressions 
Évaluation :
1

The unit i received was full of trash thats very unacceptable i was not happy

lisa Kilgore  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LESLIE WRIGHT  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary Narvaez  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danny Jones  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald Baldridge  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald Baldridge  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daisha Alderson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DORIASHANETT SMITH  |  Premières impressions 
Évaluation :
1

Violence on behalf of U-Haul employees against potential customers should not be permitted, and this simple precedent was violated a) when U-haul employee threatened me with physical violence and b) when I called 911 and the employee, possibly Miranda, physically named assaulted me at U-haul on site, placing my physical safety at risk, and I maintained unwillingness to participate in such violence.

Ray Mulgrew  |  Premières impressions 
Évaluation :
5

Not the Movers S.Miller, But UHaul overall highly recommended

Deirdre Martin  |  Premières impressions 
Évaluation :
5

I love it just wish it was a little bigger you guys should add virtual viewing of the storage units that way we as customers can get a better idea of the measurements

Atiya Holley  |  Online Move In 
Évaluation :
1

Storage manager was garbage. I have been out ifnthe unit since Dec 2021 and it April 2022 and I'm still being charged for unit. Get it together uhaul.

Jessica Perez  |  Expérience générale 
Évaluation :
3

1875 east ridge road rochester ny need more staff And need to be more efficient. Have a Bless Day

Bianca Chambers  |  Premières impressions 
Évaluation :
4

Do not like the centralized calling; any time I attempted to call the listed number, I was farmed out to an off site center where: sometimes I was re-directed to the wrong Ridge Road U-Haul site; left a requested return call message for the manager (which was never returned); or was properly connected to an on site employee who was unable to answer all my questions regarding services.

mike palermo  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paula Givens  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline German  |  Expérience générale 
Évaluation :
5

I personally never had an issue there with the people,some time it was a wait to pay my bill. The wait was understandable when someone was renting a truck that was ahead of me and there was only one person there at that time and a long line. When days were busy I paid online.

Dorothy Hill  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas Smith  |  Expérience générale 
Évaluation :
5

Only thing I didn’t like is when they say there not going to charge and they did charge got the refunds back but rest is fine

Carlos Moreta  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lushama Thomas  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashton Finocchario  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise Bianchi  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Silloway  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONIQUE NOBLE  |  Premières impressions 
Évaluation :
5

Good service good people two thumbs up 👍

DiJon Jenkins  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob Rivera  |  Premières impressions 
Évaluation :
5

The gentlemen was new he was still Being trained but was very nice.

Carlos Moreta  |  Premières impressions 
Évaluation :
4

Thank you! Happy New Year!

ora vann  |  Expérience générale 
Évaluation :
5

I liked the store

Cristopher Reyes  |  Premières impressions 
Évaluation :
3

Confusion as to were the unit was. Lock? No lock? Ended up having to pay for another lock/key.

beth terrance  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Forschino  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

julia belcer  |  Expérience générale 
Évaluation :
5

Very Great Services. Peace

roscoe Hale  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Hampton  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tanya richards  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Etoya Stevens  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike Cornell  |  Expérience générale 
Évaluation :
3

Overall convenient, safe & clean, but found a dead mouse upon move out which is quite worrying. I guess the mouse and rat traps everywhere aren't just for show. I've stored belongings in several places and this was the first time it happened.

Sarah Crossland  |  Expérience générale 
Évaluation :
4

Facility was clean and well-maintained. Jose and Roger (his name might not be Roger - he was working on 11/7/21 and processed our move-out) were super nice and helpful. Everyone else who worked there was incredibly rude. Almost as though they went out of their way to be so. Customer service training may help. Just basics like remember it's okay to smile, greet your customers, don't act like you are doing them a favor every time you have to do your job. Kyle was by far the rudest, but all of them except the two mentioned above were just awful. Facility was great, though.

STARLIGHT WYMORE  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra Volta  |  Expérience générale 
Évaluation :
4

Only problem is you over book storage units and what I reserved wasn't available so you up charge me which is poor business practice. You cannot tell me an organization the size of yourselves can't have a better control on your available vs. rented inventory. Almost seems shady frankly.

Michael Eastley  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan Beal  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Kinsella jr  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN Raine  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel DeVona  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramona Robinson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia Nassar  |  Online Move In 
Évaluation :
2

Very rude customer service

iesha laurent  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary Firlit  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Barbie Ramos Deleon  |  Expérience générale 
Évaluation :
1

Hey Kevin. Not sure how my experience differs from others but others but I constantly had mice in my unit for almost the full 4 years I was there and they nested in my rug, carpet tiles, packaged tv wall mount hangers, tub/box of hand tools and memorabilia and had feces all over the place that ruined a floor lamp and required me to clean everything I had in storage from my 2 bed apartment. I filed a claim with Joshua Buzi at repwest and they said they would get it to local managers to review. Can you tell me how that is going? I would like to be compensated for the items that were ruined trusting that my possessions would be safe at your location. Its not much. I handled most of the issues with my own sweat equity which was actually very tough and big job that I was not planning on doing. I will wait until I hear back before I review further. As of right now, this is my review for you. Merci.

chris staub  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah Crossland  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce Martin  |  Expérience générale 
Évaluation :
5

Store manager a gentleman and helpful and is completely knowledgeable

Robert Chaplik  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tatyana Fowler  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra Volta  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Potts  |  Expérience générale 
Évaluation :
3

The reason I answered "No" to question #5 is because I found rodent droppings and what appeared to be urine on several of my items all of which I had to discard. I didn't keep food in my unit and I tried various recommendations which still didn't keep the rodents. I have been advised to file a claim.

Shannon Shaw  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Potts  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Robert Chaplik  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rosalind Randolph  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nicole Guider  |  Expérience générale 
Évaluation :
5

Everyone was very helpful with anything I needed, my things are safe and dry. It was a huge help to have this unit when I moved into a new home. Merci!

HOLLIS BIGGS  |  Expérience générale 
Évaluation :
5

I thought the equipment and service was a good value.

Patrick Petrillo  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Melanie Wagner  |  Expérience générale 
Évaluation :
1

Staff is very rude, unable to get through when you call most of the time you sit on hold for an hour. Then you reach an very unfriendly person.

Gina Gill  |  Expérience générale 
Évaluation :
5

there was broken glass in the unit, otherwise it is ok

Karen Spotford  |  Online Move In 
Évaluation :
4

Need more bigger storage units but other than that it was good

Nicole Guider  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John LaBounty  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbie Ramos Deleon  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shyra Thomas  |  Premières impressions 
Évaluation :
5

Everything was great and the flat bed trollies we're a life saver! Was able to instantly get a unit on my moving day without notice. We decided to go with a storage unit in the fly and it was so convenient! Custom service was great. All around amazing experience. Thank you for making this the least stressful part of my move!

Peggy Kane  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

susan louth  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alicia Bell  |  Expérience générale 
Évaluation :
5

Helpful staff. Assisted when needed.

SUSAN SANDER  |  Expérience générale 
Évaluation :
5

I was an angry customer and Kyle's calm demeanor and professionalism helped me relax. Problem solved

Frederick Ingutti  |  Expérience générale 
Évaluation :
3

Need to be better management

David Penn  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRAELEEN CARNEY  |  Expérience générale 
Évaluation :
4

Scanning the card wasn't always successful.

Arthur Ames  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM KERCADR  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

CHRIS MURRAY  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Oneida Garcia  |  Expérience générale 
Évaluation :
5

Kyle was extremely helpful.

Melanie Wagner  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer Cilip  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rosalind Randolph  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriel Martinez  |  Expérience générale 
Évaluation :
3

I have 2 complaints. 1. I see no reason whatsoever to give an aquaintance's info to you other than advertising. 2. We didn't care much for the HUNDREDS of mouse turds covering the floor. There's no food in there. It should be cleaned prior to renting them out. Shame on you.

BRAD MAYO  |  Premières impressions 
Évaluation :
5

only thing i would of done differently is got covering for my mattress and box spring. it ended up getting moldy and i needed to buy a new set. but that wasnt the companies fault that was my own. all in all great service and i have done many transactions with you before and will continue to do so in the future

charles richards  |  Expérience générale 
Évaluation :
5

No problems. I would certainly recommend this place to others.

CHRIS WILLIAMS  |  Expérience générale 
Évaluation :
3

My storage unit was overrun by mice. Anthing that was wrapped in paper was shredded and they urinated on my furniture. So much was ruined. Threats to sell my possessions during the pandemic was a horrible experience, especially after I had spent so much money there. Customer service, terrible. What a horrible attitude. Get another job. This one is making you miserable and I am sure your pay qualifies you for food stamps

Janine Casillo  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

devon tramell  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tamiquea drewery  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nilsa Ojeda  |  Expérience générale 
Évaluation :
3

very expensive Quick to auction off people's personal possessions way to soon during the WORLD WIDE CRISIS Heartless.

Janine Casillo  |  Premières impressions 
Évaluation :
5

The waiting sometimes to pay or why ever sometimes you need more staff. Other than that every was great experience

Nancy Franqui  |  Expérience générale 
Évaluation :
5

Always a pleasure to do business with uhaul..

Yolanda Moore  |  Expérience générale 
Évaluation :
2

Overall the storage place is nice and secure with the gated entry. There is light outside the units but no light inside making it hard to see. The area is clean and well maintained but there is a bad rat and mouse issue. The droppings were huge which lead me to believe it is rats. I found a dead small mouse outside my unit as well. They got into one of my bags that you heat up in the microwave and put on your shoulder. Apparently it had grains in there which they sniffed out. They tore it up and got grains everywhere, they made nests in my bedding and chewed through some cardboard boxes. There were several bedding comforters with rat pee and poop and grain where they were clearly sleeping. I'm having to get all my bedding cleaned and some have to be tossed because they chewed holes in it.

Ebtisam Elsharkawy  |  Expérience générale 
Évaluation :
2

Found some mice/rat droppings 3-4 months in and notified staff. Manager gave us his card and said they exterminate regularly and can't control what people have in their storage unit. Moved out a couple months later and everything was FILTHY. Rat/mice droppings everywhere and on everything. Didn't purchase insurance because I didn't think this would be an issue. Would've went with the climate controlled unit had we known this would be an issue. Should've known better I guess. Appreciate the college student promo though.

Christina Ketavongsa  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen Miller  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa Zampatori  |  Expérience générale 
Évaluation :
5

The staff at the facility was super friendly and helpful, thanks!

Laura DeZimm  |  Expérience générale 
Évaluation :
4

My experience was excellent other than that I just have one thing that would really really help people (that's why I didn't give five stars). Please please please please please please please I beg of you, do something about the fact that you highly overestimate how much can fit in a storage unit. People rely on your estimates for their move. They do not have their own experience with this. The same problem goes with the u-haul trucks. A storage unit for a one bedroom no way fits a one bedroom. Same with a U-Haul truck, as experienced with a separate apartment's contents by a family member. Even the one to two bedroom storage unit and the one to two bedroom U-haul truck do NOT fit all the contents of a one bedroom. My family member had to change U-Haul trucks twice. Even the moving company I used said that you guys were overly optimistic when it comes to thinking what fits. I am not sure that you realize the implications of this overestimation. If you cannot fit everything into a storage unit, you have to change storage units, which can be an extreme stressor. I had to try three different storage unit sizes. If there is a U-Haul truck that does not fit everything into it not everything can be moved and precious things have to be thrown out and repurchased. I am not sure if the person that owns the company has not moved or experienced this or what is going on. I would recommend sendng out surveys asking people what size fits or so if it is such a problem. I would recommend you do something about this. I don't know why this is done by your company. I don't see the benefit to your company. We are puzzled by this, because you are a very very wonderful company other than that. Your staff is kind and patient, your return policy is excellent, and you are more than willing to help out. In summary, your company is amazing and awesome and your customer service is absolutely excellent. I just went into my recommendations because I thought it would help you with your future customer service as well as your customers. I am sure you want only the best for your customers.

Louise Windig  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jackie fontaine  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John Smith  |  Online Move In 
Évaluation :
4

** Sat night at 10pm went to exit ouside storage as I had done numerous times — the gate wouldn’t open — called UHaul call center who tried GM multiple times and then 911 Irondequoit PD ended up on a call w GM — was instructed to PULL UP about 1 foot closer & push remote - gate opened— POST new SIGNS — I was about 8-10 feet and gate DID NOT OPEN!! Got out 11:30 PM after a long day packing a UHaul trailer

RICHARDJOHN CHAVOUSTIE  |  Expérience générale 
Évaluation :
5

Your manager is the best in the world, my experience with him is excellent and great.

WILLIEAN SIMMONS  |  Expérience générale 
Évaluation :
5

Molly and Lorenzo were the sweetest, kindest, most patient people ever! What could have been a terrible and rushed and scary experience was instead surrounded with caring and understanding and efficiency. I truly cannot tell you enough how wonderful they were and how great they were at making my day.

Louise Windig  |  Premières impressions 
Évaluation :
5

Lorenzo was everything I could want for in customer experience. Kelly also exceptional in customer services and experience

Frederick Ingutti  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JILL EBENSTEIN  |  Expérience générale 
Évaluation :
2

Rented storage unit ahead of moving truck arrival. Tried to reach local office by phone to make arrangements for trailer for several days with no response. Nobody answers the phone at this location and staff seems untrained and uninterested. Several people were there in person complaining about truck rentals and inability to communicate with staff. Rented storage for less than a month and are now attempting to reach office again to cancel since we no longer need unit. Once again, no answer. Would not recommend.

jose garcia  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ana Menendez  |  Expérience générale 
Évaluation :
5

The Staff at Ridge Road was excellent even when I had challenging times I want to Thank you for really looking out for me .Thankyou for all that you do Best , MiaH Leslie

MIAH LESLIE  |  Expérience générale 
Évaluation :
2

I had a very difficult time getting my reservation found. Wasted a half our to hear can't find it, must be at another location. Cost an extra $100 for movers to wait. Very upsetting. Had to take another unit not close to gate for mywheelchair . The unit is so far back l can not come alone for fear of being robbed again.

Carol Lorentz Lorentz  |  Premières impressions 
Évaluation :
5

Lorenzo Vila waited on me and made the experience very enjoyable. In the past few years my experience with this particular outlet was not good due to employee attitude toward customers. Kudos to Lorenzo for changing the culture at this site, paying customers provide the undergirding for its economic survival.

William Maddison  |  Premières impressions 
Évaluation :
3

When I moved out of storage unit I was charged lock fee and for whole month storage. & I moved out early

shalanda williams  |  Expérience générale 
Évaluation :
5

I've hardly ever had an issue with Uhaul. Ive used many different roch NY Uhaul facilities and they've always been great.

Karen Antonow  |  Online Move In 
Évaluation :
3

My belonging got ruined I had mice feces all over my bed and couch on top of mice turds everywhere I mean besides that that’s the only problem I had I will not store my things here anymore all my things where new and now there ruined so that’s my experience

tiera hall  |  Expérience générale 
Évaluation :
1

I will never use Uhaul again. It's 6 days after I moved out of the storage unit and closed online and has gone into the store 2 times and called all week and no one has resolved this yet. This is just poor customer service and experience.

Tammy Stewart  |  Expérience générale 
Évaluation :
3

For only 2 people being there, they tried their best. Waited 45 minutes to get my storage unit. Had to do it twice to get the bill correct as they didn't do the 30 days free. Went to where they told us to go and had to wait another 15 minutes before the poor desk person could come back and show us how to enter the unit and find our storage unit. They did the best they could. The U-Haul app? TERRIBLE!! standing outside trying to get everything done (that could have been done beforehand except you had to be AT The facility - TERRIBLE!!!)

Ann Warren  |  Expérience générale 
Évaluation :
2

Need to staff more people on Saturdays. I waited an hour with 4 people in line because there was one person doing everything for. Unacceptable!

Gregory Harrison  |  Premières impressions 
Évaluation :
1

Online it advertised that the unit could fit a 1-2 bedroom apartment. That was not the case as I couldn't get 1/4 of my things in that into the unit. I moved from a 2bedroom apt. That was poorly advertised. I had to upgrade to the largest unit

Tammy Stewart  |  Premières impressions 
Évaluation :
5

Le service a été excellent. Process was easy and quick. Staff were friendly and helpful.

Khara Bowlin  |  Premières impressions 
Évaluation :
5

Aucun

Mark Aldridge  |  Expérience générale 
Évaluation :
5

Customer service was excellent

Kim Johns  |  Premières impressions 
Évaluation :
1

over priced for space you get, could not get staff to unlock unit in a timely fashion during business hrs

Jerry poluch  |  Expérience générale 
Évaluation :
4

Like the storage at Uhaul however found a cheaper facility that I need at this time! 👍🏾

JOHNNA KINER  |  Expérience générale 
Évaluation :
5

I used your storage facility for years and it was great. Thank You!!!

DARRYL CARTER  |  Expérience générale 
Évaluation :
1

Would often call me prior to due date to "remind" me to pay. That was annoying and felt harassing.

Jocelyn Dixon  |  Expérience générale 
Évaluation :
4

Waiting in line to get items was very long as there were not many people working. Also, one of the belts in the engine of the truck was very noisy and hadn't been serviced. The guy who helped was grea

devon tramell  |  Premières impressions 
Évaluation :
5

Overall satisfied.

John Wagner  |  Expérience générale 
Évaluation :
5

Need to establish order lines for service especially during peak times. try numbered tickets with loud speaker announcement so people can browse products and equipment instead of waiting in long line

Gary Pawlak  |  Premières impressions 
Évaluation :
2

Left items outside my unit for 1 hour (wouldn't fit and I was moving from out of state) and they were already in the dumpster when I returned. Had to return the next day for my lock being "on wrong"

Lindsey Reardon  |  Premières impressions 
Évaluation :
2

Disappointed that uhual would not let us connect our free storage months to the same unit in a row. Why make us move our stuff between units when both months are free?

Michael Bud  |  Expérience générale 
Évaluation :
5

We would rent there again if needed

Cynthia Marlowe  |  Expérience générale 
Évaluation :
5

The process was very easy.

Cynthia Marlowe  |  Premières impressions 
Évaluation :
5

excellent service

Eli s Rosa  |  Expérience générale 
Évaluation :
3

All good except expensive for a 5 1/2 by 10 feet space.

Rich Hanford  |  Expérience générale 
Évaluation :
5

Excellent experience across the board.

Mike Pelliccia  |  Expérience générale 
Évaluation :
4

Great prices

william lopez  |  Expérience générale 
Évaluation :
5

Your staff onsite was AWESOME!!! Very Respectful and Patient Men!! Thank You for everything!!!

Tamatha Bollar  |  Expérience générale 
Évaluation :
1

They put a pock on the storage the day i was moving. I came to get a truck and went to unload it. And got there and there was a lock. I was never able to usr the storage. This was unfair to me.

Sebonya Brown  |  Expérience générale 
Évaluation :
5

I'm very happy with the storage service I received.

barbara denninger  |  Expérience générale 
Évaluation :
5

Excellent facility to store my furniture until I was able to have a place to use it

Rene Loncoa  |  Expérience générale 
Évaluation :
5

Everything was good

NORMAN LEFROIS  |  Expérience générale 
Évaluation :
2

Customer service from the bosses is unprofessional.

Damaris Ilarraza  |  Expérience générale 
Évaluation :
5

Staff is fantastic

mike croteau  |  Expérience générale 
Évaluation :
1

I was very upset regarding my storage unit. I didn't know that I had to purchase mouse traps or that we had to pay extra for dumpster use. The mice ate through my clothes and futon.

Michelle Duncan  |  Expérience générale 
Évaluation :
5

This is my second time using this storage units

IVONNE CASTILLO  |  Expérience générale 
Évaluation :
1

This place was outside, so it was dirty. Whenever it snowed I had a 3 foot snow bank in front of my unit. Called the manger several times. No response. No thanks...

James Yeager  |  Expérience générale 
Évaluation :
4

What's average? You are my only experience.

Holly Hammond  |  Expérience générale 
Évaluation :
5

The folks here have always been friendly, helpful and accommodating never any problems they couldn’t fix

Cynthia Fantigrossi  |  Expérience générale 
Évaluation :
5

Staff very kind an polite. Thanks

LORRAINE ARMSTRONG  |  Expérience générale 
Évaluation :
2

Pros/Cons: Well lighted & clean. But rental fee increased 2x in 1yr! Call center never has the answers to you questions, have to go into the location to get issue fixed. Cnt ever find worker on site.

LATECIA MANNING  |  Expérience générale 
Évaluation :
5

We made our reservation on line. When we went to pick up the truck and get keys to our storage unit the process was simple and fast. Got great customer service!

Michael Bianchi  |  Réservation 
Évaluation :
3

Customer service was not adequate and the employees was not friendly or very helpful.

chantice dukes  |  Expérience générale 
Évaluation :
1

Very unprofessional

Tequila Thompson  |  Expérience générale 
Évaluation :
3

Service was lacking in explaining the use of vehicle. Each truck is different. My wipers became loose in a rainstorm. Couldn't find the lights. Space too short to say how you rushed, were unhelpful.

Elba Vazquez Morales  |  Expérience générale 
Évaluation :
5

Merci

John Hamilton  |  Expérience générale 
Évaluation :
1

This location has needlessly sold my goods. I had automatic electronic withdrawal from my ESL account from my deposits of permanent disability. Each month the payments were there.

Thomacia A. Benjamin  |  Expérience générale 
Évaluation :
5

Uhaul serves our needs well.

rita rajca  |  Expérience générale 
Évaluation :
2

I rated this facility below average, not for it's appearance or how it is maintained.but because of how long it took to be waited on.

Eugene FRANKO  |  Expérience générale 
Évaluation :
4

The representatives were very helpful

Trisha Lander  |  Réservation 
Évaluation :
4

Some confusion over the location of my free month's storage resulting from my trailer rental but it was quickly resolved.

Eugene FRANKO  |  Réservation 
Évaluation :
5

Better service & was treated way better than the Lake Ave. Location. Great customer service and representative provided excellent customer service.

Evelyn Gonzalez  |  Réservation 
Évaluation :
4

Make sure you wrap belongings in plastic because rust completely soaked my couch pillows. Not sure if it was the humidity that caused the rust dripping or what other than that the storage is clean

Taria Washington  |  Expérience générale 
Évaluation :
5

A great experience

d. scott goetz  |  Expérience générale 
Évaluation :
4

Would recommend. The lighting was very poor in unit. The automatic door didn't work often. Nut they repaired in efficient time. Thank you for service. I was there 26 months .

LINDA COVINGTON  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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