Customer Reviews for U-Haul Moving & Storage at Rochester International Airport

1 744 évaluations

50 Ajax Rd   Rochester, NY 14624
(off Buell between Chili Ave and Brooks Ave)

(585) 272-8912

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(585) 272-8912

50 Ajax Rd
Rochester, NY 14624
(off Buell between Chili Ave and Brooks Ave)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Luis was very helpful and very nice in explaning how to manage and stay with equipment. He explained in detail

Vicmarie Charles 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Debra Eggebrecht 
Évaluation :
4

I was surprised that $19,95, for less than 5 hours came to a total of approximately #40 !!

Ruth Johnstone 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexis Gothberg 
Évaluation :
4

The people we dealt with were very friendly, professional and helpful. The UHaul website and automated message systems are really challenging to deal with: the website is not user-friendly and prone to miscues. The auto-alerts are helpful but WAY too many messages came in related to our rental. The volume of messages almost became "white noise" that I was tempted to begin ignoring.

Heather White 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon Hancock 
Évaluation :
5

Very courteous and prompt service. Thank you!

Roger Smith 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor Rosario ocasio 
Évaluation :
5

I love this location they have great service and great customer service was very happy.

Luther Knight 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valarie Floyd 
Évaluation :
1

Le client n'a pas laissé de commentaire.

XIOMARA LOVE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zandra salters 
Évaluation :
3

The truck had 110K miles on it in very rough condition. The truck smelled like cigarettes and weed. There were cigarette butts or joint butts under the seat. Steering wheel was sticky and falling apart. Truck didnt run properly. Very disappointed with this rental.

Michael Slusser 
Évaluation :
1

This appears to be a fraudulent receipt generated by uhaul, or they moved one my boxes without permission and unloaded the box then moved it from my account. This was not initiated by me in any way, I have been on the phone with uhaul for over an hour trying to get this issue resolved.

Barbara Vandenberg 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl Snead 
Évaluation :
5

Good communication, easy process. I had to pick up some extra supplies from the store, and the staff there was friendly and helpful as well.

Maria Flangan 
Évaluation :
4

Kay was FANTASTIC!!

Joe DeMarco 
Évaluation :
4

Rail tie downs need repair

Richard Brhel 
Évaluation :
5

Nothing, everything was excellent. Great service from the staff.

Nancy Sennett 
Évaluation :
5

Recommend

Tim Caldwell 
Évaluation :
2

I original pick up location was the ROC airport location on Ajax Road where I received a truck which was half filled with fuel. The Ajax Road representative was excellent. I filled the U-haul truck because I was ready to travel $67.75.There was a screw in the tire that caused me to go to the Jefferson Road location for a replacement. No one me to show them the location of the screw in the tire. The representative at Jefferson Road location was not customer service focused. No one from the Ajax location called the Jefferson Road location to notify them why I was coming. When I arrived to the Jefferson Road location, the representative was sure how to process an Emergency Vehicle report. While I was waiting, I asked to use the restroom. I was told that the location didn't have a Public restroom and I had to go across the road to the gas station. I didn't think that was a proper response and didn't respond inappropriately. I asked about reimbursement for the fuel and told to call the 800 number. I called the 800 number that evening and received a reference number 4616217. I was told someone would contact me in 1-3 days. I never received any call.

Glen Jeter 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMBER SHEEDY 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gamalah Ali 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Debra Cairns 
Évaluation :
5

Mybe a cup of hot coffee to go??

Robert Lapiana 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBORAH RICHARDSON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Orlando Lebron 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert Provencher 
Évaluation :
1

Le client n'a pas laissé de commentaire.

lashanki king 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul Hendricks 
Évaluation :
5

Very helpful staff! Thank you!

ROGER SMITH 
Évaluation :
5

Very helpful and knowledgeable staff! Thank you!

Roger Smith 
Évaluation :
5

Very helpful staff. Answered all questions. Merci.

ROGER SMITH 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl Snead 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl Snead 
Évaluation :
5

Always great service!

Cheryl Snead 
Évaluation :
5

Great care of the customer

Cheryl Snead 
Évaluation :
5

They take good care of me!

Cheryl Snead 
Évaluation :
5

Very knowledgeable and courteous staff! Thank you!

Roger Smith 
Évaluation :
5

Kay was VERY helpful!

JAMESLENDON COX 
Évaluation :
4

I have nothing bad to say about this location. Very satisfied customer.

JAMESA III GHENT 
Évaluation :
5

Staff was great and very helpful.

Joel Airy 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david corello 
Évaluation :
5

Everything was very good Thank U

Michael Conlon 
Évaluation :
1

Employee with a lazy eye there said, we can do military discount. Then said that the place where I'm moving to will give it to me. When I get there they said that the lazy eyed employee was the one that needed to apply the discount. Both locations gave me the run around. Just so I can get a ten percent discount, for someone that served this country l, a veteran. This is how bad this company is, bottom of the barrel. This guy is lying or poorly trained. You guys go above and beyond to rip off the customer. Not a single positive customer experience, no help from anyone. There of any U-Haul. These people are con artists. Zero stars.

felix Ortiz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Pinto 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Darnell Rhodes 
Évaluation :
1

Truck was never cleaned had empty tank

Tyller Beardsley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kalvie Grimsley 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sam Campanella 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James schrader 
Évaluation :
5

It's lovely to have a company really take customer service seriously & speak to people without judgement or disrespect. I appreciate everything the company did to make the transition a bit easier for me. Thank you for the help!

sarah baglien 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harold Reuter 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Aaron Coddington 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen Richardson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURA CUDNEY   |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nicole Webb 
Évaluation :
4

S.O.

Khyrra Canady 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick Colling 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Rose Siantois 
Évaluation :
5

Great service and amazing staff mbers

Nathan Dold 
Évaluation :
1

I recieved the truck with the gas tank on E and the truck was in bad condition. Brakes are almost non existent, as well as other things with the truck

Niayah Blair 
Évaluation :
5

The Store Manager is Great She cares so much about hte customer and u-haul.

Craig Kozlowski 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Spaziano 
Évaluation :
5

The staff was excellent. However, when I got the first trailer, there was a short in the wiring that caused a fuse in my truck to blow. It took some time to sort out, but as I said the staff was excellent working with me to fix the fuse and change out to another trailer. I would suggest a better evaluation before renting a unit. The connector cabling was clearly damaged prior to renting the unit to me.

Reginald Allen 
Évaluation :
5

Friendly staff. We had to extend our rental time. It was easily done over the phone.

Maria PerezMcknight 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy Kalka 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas Arias 
Évaluation :
5

I originally placed the reservation at the long pond road location 3 months in advance. The day before they called to let me know that the trailer would not be available because the people who had it were not keeping their contract and returning it on time. They said I could pick up a trailer at the Ajax location or wait a full day to pick up the trailer. When asked if I could return it to the long pond location because that's where I reserved it from they told me No and I would be charged more. She pretty much told me that I had no option and cut me off and hung up. How is it fair that it's their fault and I'm the one that would have to pay more. I'm sure they changed the other people for breaking the contract and they again were going to charge me for them breaking their contract. Good customer service would have been for them to go pick up a trailer and have it at the location I reserved it from. Or said it would be okay for me to bring it back at no extra charge. When talking to the team at the Ajax location they said it should have been no problem for me to drop it off with no extra charge. It's up to that stores manager how they do business. I guess I will be doing all my business at the Alex location. They were super helpful very polite and they answer their own phones and not have all calls forwarded to the call center where they have no idea what your talking about. Thank you to the great team at the Ajax location. The long pond rd team should learn customer service.

David Hurrell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Donnelly 
Évaluation :
5

Customer service was fantastic.

Paul Rowe 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lee Player 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alyson stevenson 
Évaluation :
1

That girl in the office…. The big chunkybone one was so nasty…

Michael Poles 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie Seever 
Évaluation :
4

Personnel are helpful and pleasant to work with.

richard brhel 
Évaluation :
4

check condition of equipment before renting it out

keith arnold 
Évaluation :
5

It's a convenience thing for me close to home and work and the employees are great too.

reginald ricks 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc Stammer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

katie laird 
Évaluation :
5

As always best store ever

Nancy Elliott 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Janice Rickermann 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAMJOHN JUBA 
Évaluation :
3

Communication and scheduling should be arranged better and everyone should be on the same page or at least leave notes in the system if there was a certain concern for a customer. Overall, service was good for u-haul boxes.

Estelle Vega 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric DeCann 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah Crockett 
Évaluation :
5

From the Rochester, NY point of view it was Great with no problems. From the NC point of view they were good, but need to improve letting customers know the accurate time for pick-up. I understand that issues happen ,can't help when a driver gets ill. When you say a certain time to pick up on certain date and it goes by and I call to see when coming that day and wasn't on NC's schedule . Long story short they got them yesterday, Sept. 18th, 2023.

Patricia Farrington 
Évaluation :
4

Had 2 boxes and they got to the UHaul destination, but one was forwarded to another state and I'm still waiting for it!

truman Gillette 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel McCaffery 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer Hewitt 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nicole Slone 
Évaluation :
5

The service is great! The Uhaul/UBox app is clumsy. After initiating the job, I was not once able to recall it from the app, despite a few attemps with support. Make sure you record every detail!

Pamela Rossmann Bray 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Collier 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cabot Suggs 
Évaluation :
3

When I picked up the truck I thought it was rather rude that the person at the counter was texting on his phone. He was a very nice gentleman, but it was unprofessional.

Christopher Galvano 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William Hendriks 
Évaluation :
5

Mothing

kweli sams 
Évaluation :
1

What you can improve is having people things arrive on time. I went days without having my clothes and my daughter had to move in her dorm with nothing. I called customer service and they were no help. No one had no answers to why my UBOX was still sitting in NY. When I finally get my UBOX both of my tv were damaged and Uhaul insurance doesn't want to replace it. Even though I had insurance on my UBOX. I was only given $200 refund for UBOX being 5 days late because they only give a measly $50 a day for my things being late. I will never rent a UBOX again. They suck for service and suck for NOT replacing my 75 inch tv for being damaged. They need to do BETTER with paying out for not arriving on time and replacing my items that damages.

Voncia Brown 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle Ormsbee 
Évaluation :
1

The mileage of the truck was mal-functioning. When I returned the truck, it read 978 000 miles. That was impossible. The total rental for one day with estimated miles was 78.00. I extended one day and 25 extra miles and was charged 224 after 2 days of investigating what went wrong.They robbed me and never contacted me with the decision.

David Valle 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Montiez Weems 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIM ADAMS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan B Hughes  |  Expérience générale 
Évaluation :
5

Move in process was simple and easy. Staff was friendly. Will definitely use them again.

LAURA CUDNEY   |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnell Coley  |  Expérience générale 
Évaluation :
5

Cleanest storage in Rochester! Great customer service! Thank You Anthony!

Camille Zuniga  |  Expérience générale 
Évaluation :
5

I love everything about uhaul however the price increase twice such a short period of time resulting in me finding another storage up the road cheaper for my foreign car. I understand your company decision and will miss the staff.

Quest William  |  Expérience générale 
Évaluation :
5

Everyone at the Ajax Rd location was very accommodating and friendly. Convenient location and move in process was simple. Plan on storing our camper here every year.

LAURA CUDNEY   |  Premières impressions 
Évaluation :
5

The check in process was easy and the staff very helpful.

Frank Rossi  |  Premières impressions 
Évaluation :
3

Manager has an attitude because I didn't want my personal information on my windshield, ( HIPPA ) that's the law. I feel it only when he's there. I will take the next step if it continues.

Kevin Walker  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Larry Villasmil  |  Premières impressions 
Évaluation :
5

The help very fast and family 👪 like, very good for business....

James Holmes  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Camille Zuniga  |  Premières impressions 
Évaluation :
5

Just excellent - especially for people who have not yet worked with U-Haul before like us

Piet Vandermeer  |  Premières impressions 
Évaluation :
5

Great experience! Definitely, I will use this storage facility again.

Alfonso Fuentes Aznar  |  Expérience générale 
Évaluation :
3

I had made arrangements by email for my stored vehicle to be ready for pickup at noon June 2. That email was acknowledged. The vehicle was not ready for pickup as promised. The attendant didn't seem to know anything about the arrangement. Considering the cost of the rental for the past 9 months, it was disappointing to receive such poor service. In the past, the service has been excellent, so I will chalk this incident up to a momentary lapse and store my vehicle there again next year..

Forest Rittgers  |  Expérience générale 
Évaluation :
5

Very satisfied, Thank you Anthony for having car ready to pickup

Kevin Jones  |  Expérience générale 
Évaluation :
5

friendly staff great to work with

Tom Robertson  |  Expérience générale 
Évaluation :
4

While I had a very good experience with this storage facility, it falls just short of 5 stars. On one occasion when I came to check on my vehicle, there was a large puddle of water under the front end of the car and the area beyond the front of the car. I have no idea where the water came from or why it was collecting in that particular area. However, the straps for my car cover were encrusted with evaporated salt when I came to check out. I was super disappointed to find out there was potential exposure to salt to my vehicle when I am paying for storage for the sole purpose of avoiding salt corrosion.

John Miller  |  Expérience générale 
Évaluation :
4

Very nice and definitely feel the my car is in great hands.

Curtis McLaughlin  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Miller  |  Premières impressions 
Évaluation :
5

Excellent facility and excellent service. We hope to continue using this facility over the coming years. Staff was especially helpful!

Forest Rittgers  |  Expérience générale 
Évaluation :
5

It's great storage space for my needs. Clean and secure.

MARY JO BRENNER  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEX POSNICK  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew Fazio  |  Expérience générale 
Évaluation :
5

Always courteous and approachable!

Larry Villasmil  |  Expérience générale 
Évaluation :
5

The facility is convenient and safe. The staff is so helpful and responsive. I have and will continue to recommend this facility to fellow RV owners. Thank you for this chance to sing their praises.

Margaret Finn  |  Expérience générale 
Évaluation :
5

The staff was very accommodating to our needs.

RODNEY COOK  |  Expérience générale 
Évaluation :
5

Merci

Kim Allen  |  Expérience générale 
Évaluation :
5

Staff was great and very helpful. It's great storage space.

MARY JO BRENNER  |  Expérience générale 
Évaluation :
5

Everything about this facility is perfect for storing my classic car. I never have to worry about it in the off season and the monthly fee is fair. See you in the fall.

william Dexter  |  Expérience générale 
Évaluation :
5

Large facility that's well lite. Seems very secure.

ALEX POSNICK  |  Expérience générale 
Évaluation :
5

I've been storing my Mustang here for the past few years and I haven't had one issue. Miguel is excellent and did a great job with helping me move and replace my car battery after the winter storage.

CHRIS WASHINGTON  |  Expérience générale 
Évaluation :
1

Two u-boxes were delivered after I confirmed with two people that I was going to pick them up. Customer service and the manager were rude and misinformed, and I still have not gotten my refund.

Rachel Alvarez  |  Expérience générale 
Évaluation :
5

All online ad delivery service of Uhaul storage and shipping crate for a temporary storage space at home was all on time and very convenient. The driver was very professional. Thanks!!

Kristine Fredrick  |  Expérience générale 
Évaluation :
5

Excellent service! Punctual, efficient, pleasant and professional.

Teri Violet  |  Expérience générale 
Évaluation :
5

Storage of U-Boxes I rented was secure. Scheduling delivery and pick up of my U-Boxes was easy and the staff were very willing to get them to you quickly.

Milo Duran  |  Expérience générale 
Évaluation :
4

Merci

Michele Kauffman  |  Expérience générale 
Évaluation :
5

Fast friendly and efficient

ALEX POSNICK  |  Réservation 
Évaluation :
5

We used the storage pods. So I never visited the facility. However, that process was great. Miguel the delivery driver was helpful and extremely nice!

Patrick Gooch  |  Expérience générale 
Évaluation :
5

The staff went above and beyond to meet our needs. They were extremely efficient and bent over backwards to ensure that we were taken care of.

Sara Berg  |  Expérience générale 
Évaluation :
5

Although moving brings tears to my eyes the staff at Ajax Rd helped to relieve as much stress as possible by being accommodating to my needs and very friendly. I'd recommend this facility to anyone.

Marilyn Hannah  |  Expérience générale 
Évaluation :
5

The staff was uniformly friendly and helpful. I will be sure to use this U-Haul location the next time my situation warrants it.

Philip Belisle  |  Expérience générale 
Évaluation :
2

Staff were rude at both pick up and drop off.

Carolyn Stam  |  Expérience générale 
Évaluation :
1

Delivery point did not want to honor weekend delivery. All my life in that box and delivery point wanted to tell me no, belittle me, and tell me how much they would cost me. Had to argue. Alot.

Eric Green  |  Expérience générale 
Évaluation :
5

your reps were very helpful and accommodating each time I made a visit...

Mary Palermo  |  Expérience générale 
Évaluation :
5

They were extremely accommodating, friendly, and helpful! Great experience!!

Alice Baker  |  Expérience générale 
Évaluation :
4

Great service and the staff is very friendly.

CHRIS WASHINGTON  |  Expérience générale 
Évaluation :
4

It’s my third or fourth year in a row pretty sure I will be using it again next year

Ortiz Carlos  |  Expérience générale 
Évaluation :
5

Everyone helpful. Especially Miguel. I would do it again.

raymond tiede  |  Expérience générale 
Évaluation :
4

The large door was open. I worry about rodents (mice) getting into the building. If the someone isn't using the doors to go in or out, then please keep them closed. Staff is friendly.

beth tarduno  |  Expérience générale 
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